Name: The Westin Desaru Coast Resort
Address: Jalan Pantai 3, Desaru Coast, Bandar Penawar, 81930, MY

10/10

Exceptional

22 Jul 2026

Siew Keng

Room was clean and spacious. Friendly and polite staff. The beach was nice.

Partner

10/10

Exceptional

15 Jul 2026

Ashwani

Our stay at The Westin Desaru Coast was truly wonderful and exceeded our expectations.

The location is excellent, with direct beach access and a peaceful atmosphere that makes it an ideal destination for a relaxing getaway. The property is exceptionally well maintained, with beautiful landscaping, clean facilities, and spacious, comfortable rooms that reflect the high standards of the resort.

The staff were warm, courteous, and always willing to help. Their professionalism and genuine hospitality made our stay even more enjoyable.

A special mention goes to Prego Italian Restaurant, which was undoubtedly the highlight of our dining experience. The food was outstanding, with authentic flavors, beautifully presented dishes, and amazing delicacies that we thoroughly enjoyed. It is a must-visit while staying at the resort.

The breakfast buffet was extensive, offering an impressive continental and international spread with plenty of fresh and delicious options.
The only area that could be improved is the Indian breakfast selection. The parathas and dosas were noticeably oily, and a lighter, more authentic preparation would make the breakfast experience even better for Indian guests.

Overall, we had a fantastic stay and left feeling completely refreshed and relaxed. We would happily recommend The Westin Desaru Coast to anyone looking for a luxurious and rejuvenating beach holiday, and we look forward to returning in the future.

Family_with_children

4/10

Poor

12 Jul 2026

RAM

I had booked two rooms with a clear message with booking that I would like 2 seperate beds for one of the room. No one replied to me that this was not possible. When we checked in, we found that this was not done and both rooms has a king bed. My daughters are both adults and one of them had to sleep in a very narrow bunk bed which was not a nice experience.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Keng leong

Room are clean
Beach and sand very nice
Staff very helpful
Breakfast can be improve

10/10

Exceptional

23 Jun 2026

Maryelle

Property is very well located near the beach. Staff were very friendly and helpful

Family_with_children

10/10

Exceptional

10 Jun 2026

chuin yiaw

It’s near the beach and got good vibes overall . Nice beach view from my room too

Partner

10/10

Exceptional

09 Jun 2026

SITI RAHAYU

We had a wonderful family stay at this hotel. The property is very family-friendly, with spacious facilities and a welcoming atmosphere for guests of all ages. One of the highlights was the easy access to the beach, making it convenient for us to enjoy the sea and sand whenever we wanted.
The staff were exceptionally friendly, helpful, and attentive throughout our stay, always greeting us with a smile and ensuring that our needs were met. We also appreciated the complimentary shuttle bus service to the Adventure Waterpark, which made our trip even more enjoyable and hassle-free.
Overall, this hotel is an excellent choice for families looking for a relaxing beach getaway with great service and convenient access to nearby attractions. Highly recommended!

Family_with_children

8/10

Excellent

07 Jun 2026

G SELVAM

Nice place to stay.
Only the bed and pillows not comfortable. Too soft.
May need to improve.
Rest all very good 👍

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Beng yi

Hospitable staff, roooms are spacious, beach is beautiful. Facilities wise.. suggest more facilities or games otherwise can get abit boring if not driving out

Friends_and_family Family

8/10

Excellent

01 Jun 2026

CIAN YIH

I had a pleasant stay at The Westin Desaru Coast Resort. Overall, the experience was good. The staff were professional, friendly, and helpful, which was definitely a plus point. The breakfast and dinner also offered a good variety of choices, and the food was generally enjoyable.

The only area that I feel could be improved is the cleanliness of the public restroom, especially the restroom on the second floor. I noticed some unpleasant odour, which was slightly below my expectation for a five-star hotel. Other than that, everything else was good and I enjoyed my stay.

Family_with_children

8/10

Excellent

27 Apr 2026

Bryan noel

Nice looking resort that is situated very close to a private beach.

Enjoyed the lush look of the resort. Breakfast was good with local delights like Roti Canai, Nasi Lemak, Dimsum. Staff were helpful and a treat to deal with.

Some downsides:
- There is sound leaking into the bedroom from the corridor. We heard people shouting outside our rooms at 12am. I would imagine better sound proofing would have been present in a 5 star hotel but apparently not.
- The thermostat aircon in our room did not work as intended. The room takes a long time to cool and there is a big discrepancy in the temperature set on the touch panel VS actual temperature in the room.
- The floor leading to the pool gets really hot as there's not much shade so beware if you're walking barefoot on the exposed tiles.
- Swimming pool temperature is a tad hot. I wore an Apple watch and it measured the water temperature as 34C !? I understand it's relative to the sun & weather outside (which was scorching) but 34C is really hot and unpleasant to be in. It felt like a heated pool and it was more suitable for a cold/cooler country. The ideal temperature should be 27C to 30C so guests can cool off in the pool and not get sous vide instead.

I think the downsides marred the overall experience and makes it feel like a 4 or 4.5 star hotel.

Family_with_children

10/10

Exceptional

26 Apr 2026

Subodh

Wonderful room and views. Great device.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Albee

Had a great stay at The Westin Desaru Coast Resort. The environment is very relaxing, with direct access to a private beach and a clean, beautiful infinity pool. Breakfast was satisfying, and the room was well-equipped and exactly as shown in the photos.

Special thanks to the staff and security team for their kindness and prompt help when we misplaced our phone—they were very supportive throughout.

Overall, a pleasant stay with friendly service. Highly recommended!

Partner

8/10

Excellent

06 Apr 2026

Xueli

Lobby and service staff were great. Room was a big but a little old and ceiling was mouldy.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

G SELVAM

Na

Partner

8/10

Excellent

26 Mar 2026

Qiong

We went on Raya holidays, so it's very crowded and I believe somehow it's a bit short of manpower. But all staff went extra to provide their best service, like help in arranging transport, etc. Especially thanks to Jean at check-in counter, a lovely and helpful girl~

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Nelson

The breakfast buffet spread is good. however the concern is that the wait for coffee is too long. it should not be on machines only because the machines are always down and require servicing / attention and the staffs are too busy to attend to it. besides that, all is good.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Jiamei

Sprawling property, well maintained. Some renovations were underway while we were there but not too much of a hindrance. Rooms were clean and nicely decorated. Breakfast buffet spread had a good range and also catered for dietary restrictions like gluten free etc. Food and service across the restaurants was generally pretty decent. Areas for improvement are probably in entertainment for kids. Kids club and the coral lounge had limited activities.

Family_with_children

8/10

Excellent

14 Mar 2026

Ajeesh

Rooms are pretty large and clean. Enjoyed the stay.

Partner

10/10

Exceptional

06 Mar 2026

Adrian

Clean huge room.

10/10

Exceptional

05 Mar 2026

Chiew Kim

Room was clean and fresh. Friendly staff and there is a daily 2 hour complimentary kids club. We had a wonderful time.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Melvin Wei Chien

Live station for breakfast, lunch or dinner buffet need to allocated to staff that are responsive and good manner.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Linda

Nice room. Comfortable bed. Freindly staff

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Darren

Very clean room and quality food and service

2/10

Poor

22 Feb 2026

wayne

water heater was not working initally. When finally fixed on the 3rd day, water was only lukewarm
Housekeeping was poorly done. Found a trail of ants from balcony to the carpet AFTER housekeeping had supposedly clean the room. We did not order room service at all.
The only thing housekeeping did was make the beds & change towels.

Service staff did not take the initaitve to put fly-swatters when there was a buffet going on at the main hotel dining area. guests had to repeatedly ask for one when even there were already so many houseflies

10/10

Exceptional

27 Jan 2026

Wilson

Very comfortable room and friendly staffs.

10/10

Exceptional

12 Jan 2026

Martin

Great hotel food
Large comfortable rooms with complete toiletry kit

Friends_and_family Friends

2/10

Poor

02 Jan 2026

BIBI ZEENATH

We went there for new year celebration and I was in touch with there customer service WhatsApp where they informed me they are going to have some good celebration followed by a firework at 12am. This was all before I booked. The moment I booked and shared the info, I was informed that there Ll not be any fireworks this year unlike any other year. But there Ll be some celebration.
After checking a few times whether we need to book a table for the event I was repeatedly informed it is walking for the hotel guests but when reached to the event it is all pre booked n we have no tables there. The hotel was fully booked and they have only 10-15 table setup there.

Then everyday breakfast was a battle for the table and food. U Ll be waiting in queue to reach to the table and then to the food. They were overwhelmed with the guest but very few staff to cater.
The table was offered way tooooo far from the buffet which was a task and we end up not taking the breakfast on the second day.
The coffee machine takes forever for a cup so the wait time for coffee was min 10-15 min and many of the guest gave up.
The property is in very bad shape. Our door was full mouldy and the floor is broken here and there.

U have stayed in many Marriott hotels and resorts around the world but this one is no where a 5star property. May be it was in some point in time.

The worst stay of my life. And totally spoiled my new year eve.

Leisure Family

8/10

Excellent

31 Dec 2025

Chi Chiu

The rooms are large, clean and comfortable. The bathrooms are also huge and lovely to use. The staff are impeccable in their welcome and service quality. The restaurants provide superb food at all meals. The only trouble is that the total seating of the restaurants is far short of the number of guests, leading to long queues at breakfast and the need to book tables well in advance to ensure you get a spot. At breakfast, they eventually opened up Prego retaurant and the function room to cater for the breakfast crowd.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Gopa

Staff helpful and beautiful property.

Leisure

10/10

Exceptional

26 Dec 2025

JKEY

Mindy was very helpful, and hotel was accommodating to request and room services were great!

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

Kevin

Pool, beach, food and staff were good. Room and parts of the hotel were a little run down.

10/10

Exceptional

22 Dec 2025

yuanfeng

Staffs are lovely

Leisure Family_with_children

6/10

Pleasant

01 Dec 2025

Eng Peng Calvin

Like: By the beach
Dislike: carpark

8/10

Excellent

10 Nov 2025

Wing Seng

Great room

Leisure Family

10/10

Exceptional

05 Nov 2025

Clara

The stay was very pleasant. Staff were all very helpful and polite. The room was clean and well maintained. Overall a very good experience.

Leisure Family

8/10

Excellent

25 Oct 2025

Sam

It’s a good resort for couple of days at reasonable cost. Many different pools are available for children. Expect high cost for food and spa inside hotel .

Since it’s a resort more engaging activities for adults will be good , though there are few available.

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

Muhammad

Excellent stay and many activities for all family members.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

RUPHERT

Overall good value for money

Leisure

4/10

Poor

20 Oct 2025

Wei Jin

Review for The Westin Desaru Coast Resort

I recently stayed in a one-bedroom suite.

1. Air Conditioning Issue in the Bedroom
The bedroom air conditioning was not functioning properly throughout my stay. Although cold air was present in the vents, the blower wasn’t working, so the room never cooled effectively. I had to call maintenance three times. On the second visit, I was present and the technician confirmed the blower issue. I informed the front desk and specifically requested the blower be replaced while I was out on a day trip. Unfortunately, when I returned, I received a message saying the AC had been serviced, along with a suggestion to use the ceiling fan to help circulate air — which ironically highlighted the exact problem: cold air wasn’t being circulated due to the faulty blower. At that point, I gave up and endured the room temperature as it was.

2. Dinner Availability for Guests
One evening, all the hotel’s restaurants were fully booked for dinner, leaving no option for hotel guests without prior reservations. I was traveling with my two-year-old and had to travel out of the hotel (as advised by concierge) to a nearby town 20 minutes away, only to find every recommended restaurant packed due to the long weekend. This was not flagged to us beforehand. We ended up returning and ordering food via Grab. It would be helpful if the hotel considered reserving a few tables each night for walk-in hotel guests.

Leisure Family

8/10

Excellent

13 Oct 2025

MONALISA

Room was great! View was good. We were just disappointed that beach was not private as we thought. Other than that, it was a good stay. Thank you

Partner

10/10

Exceptional

12 Oct 2025

Muhamad

Superb accomodation and breakfast spread

10/10

Exceptional

02 Oct 2025

AOLIN

value of the money

Leisure Family

10/10

Exceptional

29 Sep 2025

Wing Seng

Nice hotel, service, facilities, food, and the beautiful beach

Leisure Family

10/10

Exceptional

16 Sep 2025

Kenneth

Enjoyed the stay. Location was fairly convenient and close to the beach. Some minor nitpicks - the water for the bathtub was not hot enough, the clothes rack in the balcony was in very bad condition. But overall, I would recommend the resort.

Leisure Partner

4/10

Poor

14 Jul 2025

ALINA

Not very pleasant

Leisure Family

10/10

Exceptional

04 Jul 2025

Patrick

Desire

Nice

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Wendeline

Staff displayed excellence disposition at all time. The room was cleaned like I have just checked in syndrome. Good job!

8/10

Excellent

23 Jun 2025

Tara

The rooms were nice and the ocean view was wonderful. The amenities on the property were nice and convenient. The hard rock and the water park are a short walk away as well. The concierge had local tours and activities you could book also. There was some construction in the lobby which was not posted on the website.

Leisure Family

10/10

Exceptional

16 Jun 2025

Clarine

Was here for a relaxing beach holiday with kids. Loved the property. Staff service was wonderful. Private beach was excellent.

Leisure Family_with_children

6/10

Pleasant

14 Jun 2025

Jil

-

10/10

Exceptional

14 Jun 2025

James Clifton

hotel with fabulous staff. They work very hard to be cheerful all the time. Well trained in customer service. The spicy oysters at kediri restaurant is a must.
Beach was clean and safe. Gym is decent. Massage was ok ok .

Leisure Family

10/10

Exceptional

11 Jun 2025

Teck Kee

Excellent experience.

Partner

10/10

Exceptional

11 Jun 2025

Teck Kee

Excellent hotel experience overall. Great view and delicious food. Clean room and attentive staff.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Constance

Very nice location and the beach is lovely and clean. The king size double room was spacious and exceptionally clean, as was the modern bathroom. The balcony has a fan and is wide and comfortable. Perfect for watching sunrises and tropical rainstorms. Staff were very pleasant and helpful.
In some places the facilities are a little dated and could do with a refresh.

Leisure Family

4/10

Poor

03 Jun 2025

VINCENT

I recently stayed at this hotel and, unfortunately, had a disappointing experience due to persistent issues with the air conditioning system. From the moment I checked in, the temperature in my room was stuck at 26°C, making it quite uncomfortable.

Despite informing the staff, the problem wasn’t resolved. I was moved to an upgraded room in the middle of the night, but sadly, the air conditioning in that room wasn’t working either. Exhausted, I chose to stay put and endure the night.

The next morning, I reported the issue again and was told that my original room had been fixed. I was moved back, only to find the temperature had dropped by just one degree — to 25°C — which still wasn’t comfortable.

While the staff were polite and did attempt to address the problem, the lack of a working air conditioning system and the inconvenience of changing rooms multiple times significantly impacted my stay. I hope the hotel takes this feedback seriously and improves its facilities for future guests.

10/10

Exceptional

05 Apr 2025

Verified traveler

Great hotel, very friendly staff

Great experience with tye k8ds. They l9ved it. The staff is very helpful. The food is delicious.
The room was cleaned.
The hotel has direct access to the beach.

Friends_and_family Family

8/10

Excellent

26 Mar 2025

Shajed

Need improvement on buffet settings

Generally my stay in Westin is pleasant. Service is good and they gave us a little surprise when we told them it’s our anniversary.

However, the cleanness of the restaurant can be improved. There are many flies in the dinner buffet. They are basically everywhere - resting on the food, on the dining table & etc. It seems like the staffs are pretty used to it and doesn’t see it as a hygiene concern. Although there are electronic flies killer nearby, it’s obviously not sufficient. I won’t complain is it’s a hawker setting, but I don’t expect such condition in a 5-star hotel.

Friends_and_family Family

10/10

Exceptional

18 Feb 2025

Jasmine

Family friendly hotel with great facilities and access to beach for kids. Hotel staff service is excellent and breakfast spread is great!

Leisure Family_with_children

10/10

Exceptional

16 Feb 2025

NEHA

Great beach, friendly staff!

Leisure Family_with_children

10/10

Exceptional

23 Jan 2025

Charles

Super friendly and helpful staff. Location and facilities good. Food good but there are some relatively expensive options. Excellent golf facilities nearby and the complimentary shuttle bus service makes transport easy. A very enjoyable winter break.

10/10

Exceptional

07 Jan 2025

sandeep

All good

Leisure

6/10

Pleasant

03 Jan 2025

Dr Bimal Roy

Very average experience

Given the cost to stay at your resort, we would say we had an average experience in terms of the hotel (which is ageing), service levels and overall ambience. We will not be returning.

Partner

6/10

Pleasant

16 Dec 2024

Yenn Dar

In need of refurbishment

Property, room, facilities (eg gym) are rather old; run down and in need of major refurbishment. On day of check-in, there was a power outage affecting the whole floor. Hotel rates are considerably high and I expected more from a five star chain.

Partner

10/10

Exceptional

15 Dec 2024

Rimjhim

Very child friendly. Hotel provides a cot and also steam steriliser for baby bottles

Leisure Family_with_children

10/10

Exceptional

09 Dec 2024

Chuanhao

Excellent place!

Leisure Partner

10/10

Exceptional

17 Nov 2024

Alex

Quality establishment that fronts the beach and has nice views from the Seaview rooms

8/10

Excellent

01 Nov 2024

Verified traveler

Mixed experuence

The room Aircond is disappointing as the temperature is not cold enough, and has to use the fan to improve the cold condition. It was about 26-27 Celsius throughout the whole stay. The fan caused headache the next morning. Otherwise, it was a good experience.

10/10

Exceptional

14 Oct 2024

Say Chuan

The entire stay was very enjoyable. From the checking in to the rooms and breakfast too. I was pleasantly surprised with the experience. Kudos to the staffs who were all very polite and attentive.

Leisure Family_with_children

8/10

Excellent

26 Sep 2024

Verified traveler

Generally very welcoming, activities for kids. But some areas a bit run down. Breakfast spread was good. And in house prego restaurant was good

Partner

8/10

Excellent

25 Sep 2024

Verified traveler

Enjoyed our stay

Love that it was so close to the beach! We were hoping to have a BBQ dinner by the beach but it was closed for a company event. Celebrated my wife's birthday, and the hotel did a small gesture of decorating the room and sending a small cake. Thanks, Westin!

Partner

10/10

Exceptional

23 Sep 2024

Hong Chye

Hotel room is clean. Food is delicious.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Harsha

Second visit after six months and some of the staff remembered me by name. Says it all!

Leisure Family_with_children

10/10

Exceptional

04 Sep 2024

Teck Kee

Wonderful family retreat at The Westin Desaru

The rooms at The Westin Desaru are spacious and beautifully designed. The balcony views of the sea were simply breathtaking. The breakfast buffet was a delight, offering a wide variety of options for all tastes. The highlight of our stay must be the pristine private beach. Overall, our stay was a wonderful experience.

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Ashi

Love the beach, the food and the fantastic service. Our stay was a very beautiful experience.

Leisure Family_with_children

8/10

Excellent

20 Aug 2024

Muhammad Faiz

Good short stay…with some room for improvement

It was a comfortable and enjoyable stay over the long weekend. Service and staff were good throughout.

Some things to improve on :

1. The information made available to guests on hotel facilities and services. Not all information is clearly stated and a lot of times we had to call the front desk or ask the staff we see to make enquiries.

2. The weather was scorching hot when we were there and we had drinks at the lobby bar. A suggestion to install more fans or a large ceiling fan as it was too humid and stuffy to sit there and enjoy our drinks.

3. The view from the infinity pool is now spoiled by the roof of a new structural addition (a new pool and bar) at the front of the hotel which was a great pity. So it should no longer be known as the infinity pool.

Partner

10/10

Exceptional

12 Aug 2024

JAYESH

Had a good experience .. Very well maintained despite its proximity to the beach .. many facilities were under maintenance, which was a dampener in our trip considering the amount rates and not much leisure options ..

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Geetha

Wonderful beach view

Leisure Family

10/10

Exceptional

29 Jul 2024

Vivaan Vir

awesome

Leisure Partner

10/10

Exceptional

25 Jun 2024

Wani

Everything is great! We enjoy our stay.
It will be great if there is spray hose for the toilet area instead of bidet spray.

10/10

Exceptional

22 Jun 2024

Steven

Great place to stay with family.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2024

Suzanne

Service from all staff was excellent! Housekeeping was prompt and did a immaculate cleaning up everyday. All despite it was full occupancy for the few days we were there. There was complimentary bike rental for an hour which allowed us to cycle around. Lift broke down once when we were there but was resolved quickly. Renovation was going on but did not affect our stay at all. Look forward to the new amenities should we return. All in all, a great stay and will come back!

Leisure Family

8/10

Excellent

20 Jun 2024

Chris

Great place for a staycation and the staff are exceptional! Kudos for going the extra mile for service.

Food options could be expanded

10/10

Exceptional

15 Jun 2024

Peter

Best in Desaru. Worth the price

Was my anniversary. Hotel arranged special deco and cake. Upgraded to sea view. Much appreciated. 5th time here service and outlook still tip top. Will definitely return.

Ps accidentally pour used coffee powder into basin and caused choke. Perhaps can put caution at mini bar the appropriate way on disposal of used coffee powder

Partner

10/10

Exceptional

10 Jun 2024

Pearl

Excellent hospitality. Clean and tidy. Great and friendly staff. Value for money. Only miss was Buffet quality is nowhere closer to the in dining quality/taste.

Leisure Family

8/10

Excellent

31 May 2024

DONG

Nearby to the sea, good view!

Leisure Partner

8/10

Excellent

27 May 2024

Loh

Staff was fantastic ! service was great. . just that the property was not well maintained . the pool area was dirty and there there was algae on the pool floor . skipped pool coz it doesn’t look clean . the spa was also very full. there wasn’t much to do except strolling around .

so facilities were average .

Leisure Family

10/10

Exceptional

20 May 2024

Thomas

First time visit, very nice place with direct access to the beach and great food.

Leisure Family

8/10

Excellent

09 May 2024

Verified traveler

Weekend family stay

I was expecting sea view, but got a lower floor and a bit disappointed to see only the pool from balcony.

Not rush on breakfast, could've managed better

Overall, not much like a five star hotel.

No complaints though, stay was good and staff was very good, we were taken good care of

Friends_and_family Family

8/10

Excellent

05 May 2024

Chin Kong

Westin Desaru stay

More beach chairs at the shady spot on the beach

10/10

Exceptional

27 Apr 2024

Hemanth Kumar

Amazing staff who went out of their way to help celebrate my wife’s birthday

Leisure Family_with_children

10/10

Exceptional

26 Apr 2024

Freya

good

Friends_and_family Family

10/10

Exceptional

15 Apr 2024

Verified traveler

Amazing resort and hospitality

One of the best hotel resorts I've been to! Here are some of our highlights:

- the rooms and facilities are well-maintained
- the staff were warm and friendly, very quickly addressing any issues or requests (e.g. item refills, queries about facilities, help with collection of food delivery)
- excellent breakfast buffet spread (specifically the freshness of salad and fruits is amazing, since these are directly procured from the Desaru farms nearby)
- early check-in and late check-out aligning with our ferry schedules :)

I would definitely consider Westin again for my future staycations in Desaru!

Partner

2/10

Poor

13 Apr 2024

YA

I am not particular when it comes to hotel stay and this is the first time I ever rate a hotel due to ultimate disappointment
1 the whole floor is very wet unless aircon is set 21 or lower, due to humidity? Can't attach the photobut It looked like the floor was just mopped. It was so wet until we had to walk like skating on ice the shoke day, In the end we had to set the aircon to be very cold.

2 in room dining are limited and tasted bad.

3 the blanket cover is broken. The zipper is broken ooen. Lose threads.

1 stars are given to the friendly staffs.

Leisure Family

10/10

Exceptional

07 Apr 2024

Samson

I like the quality of the services and the spacious hotel room.

Leisure Family

6/10

Pleasant

05 Apr 2024

Jacqueline

Was not given my rewards because I booked through a third party. Was only notified 2 weeks after my booking and had not time to rebook as rates changed.

Leisure Friends

6/10

Pleasant

01 Apr 2024

Punam

Really liked the bedrooms and access to the beach. Staff were friendly although not always able to accommodate requests as the hotel was so busy.
The hotel was super busy over the holiday weekend and there simply are not enough facilities to accommodate. Breakfast areas were overflowing. No where to sit. Evening dining also overflowing and reservations not available until beyond 9:30pm. Staff very overwhelmed and quality of food poor. Pool area too small for number of guests.
Rooms very noisy - children running up and down corridors and screaming.
The beach and beach bar was the best place to be to gain some respite from the extremely busy and noisy hotel.
The access to the beach was great and the staff at the beach bar very friendly.
There is construction underway, although that was not a bother.
The spa facilities were really good and we very much enjoyed our treatments.
I expect this is a lovely place to stay on a non holiday weekend. However, it's unlikely we will return given our experience. While this hotel carries the Westin name, it was not the typical Westin experience.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Verified traveler

Will visit again

Very good stay with excellent service.

Friends_and_family Family

8/10

Excellent

28 Mar 2024

Annuja

The hotel is a peaceful spot compared to the Hard Rock Hotel nearby, it also has semi direct access to the beach (main hotel is separated from the beach by a quiet road). The beach was clean and well maintained. It is a red-flag beach - the water was choppy and there were signs up warning guests about jelly fish, so we just paddled in the water with our feet. This would be the case for any hotel on the Desaru coast. We checked in for 3 nights and they gave us 2 complementary passes to the waterpark attached to the Hard Rock Hotel, which was good, but considering we were a party of 3 (2 adults and a child), it would have been good if we didn't have to ask for the additional ticket at check-in (we were originally told we would have to pay for the 3rd ticket, but I did say our reservation was for 3 people and they kindly brought up the third ticket along with the bags). The hotel is undergoing renovation at the moment so not all their amenities/facilities were available (only 1 of their 3 pools were open). It would have been good to know this at the time of booking. Food was really overpriced and you are a captive audience as there is not much nearby to walk to (you can drive out to get some food), so thank goodness for Grab. A bug bear of mine was that we had to pay for parking (RM5 per day), guests should really be parking for free. The breakfast buffet is extensive and the food is good in general. Generally the staff are polite and courteous and it was a good few days break.

Leisure Family

10/10

Exceptional

17 Mar 2024

Cheryl

Highly recommended Hotel

Awesome trip. Concierge services were great. Staff were friendly and helpful. Beds were comfy and rooms were clean. Kids enjoyed the facilities around the hotel - pool kids club and beach! Highly recommended.

Friends_and_family Family