Name: Sand & Sandals Desaru Beach Resort & Spa
Address: P.O. Box 29, Bandar Penaear, Johor, ., Kota Tinggi, 81900, MY

10/10

Exceptional

28 Jul 2026

Tien Luon

Warm welcome from staff, resort good for family and couple. Quiet area

8/10

Excellent

24 Jun 2026

Tien Luon

Staff very friendly and warm welcome. Breakfast area need to make it bigger to avoid congestion, maybe is table arrangement. Parking area good.

Partner

2/10

Poor

03 Jan 2026

Mei Lim

We arrive in good time for 3pm check in.. waited more than 1 hour in the queue to check in. Did not even manage to get our room until around 7pm (keeps going back to reception to check, they did not even make an attempt to contact us when the room is ready). The room is not thoroughly clean... we found spoiled food left behind by previous guest in the fridge ( called housekeeping to remove, discard and clean the foul smell fridge.) Was very disappointed for our stay, will not book this hotel again.

Leisure Family

2/10

Poor

01 Jan 2026

Murphy

Spent 2hrs in a queue at check-in before we can get a room. The whole place is poorly maintained, my child got scratches from swimming in the pool because of broken tiles. Called for fresh bath towels for the room multiple times and there was no response.

Leisure Family

2/10

Poor

30 Dec 2025

Edmund

Room is extremely dirty. Water pipe leaking. Toilet dirty. Safe not working. Totally not a 5-star hotel as advertised.

Friends_and_family Family

8/10

Excellent

04 Sep 2025

John

The whole property , grounds and buildings , were all clean and immaculately kept . The staff were all friendly and very efficient . Meals were all excellent , including the breakfast buffet which had heaps of options .
We were a little frustrated that there were \" No beach swimming because of Jellyfish \" signs up when several staff informed us that swimming was safe . However the swimming pools were a delight to use !
The mini golf was a waste of money as the \" greens \" were all concrete , and were uneven when hitting the ball making it impossible to line up a shot properly .
Overall , we thoroughly enjoyed our stay at Sand and Sandals and would come back again .

Leisure Partner

8/10

Excellent

01 Sep 2025

Tran

Enjoyable experience for my family of three.
Just one minus point is the hard pillow, my husband and I couldn't sleep with it. We need to use the towel as pillow instead.

Leisure Family

8/10

Excellent

12 Aug 2025

York Lou

This is truly a nice sea side resort with all the amenities and activities for the family. The rooms are large, clean and in good working condition. Bedding and sheets are clean and comfortable. Buffet breakfast is a wide spread of mostly local food and restaurant Spices and Herbs served up good lamb shank. Overall, great for the family, good funal and lots of swimming and beach walks.

Leisure Family

6/10

Pleasant

10 Aug 2025

Lisa

This property looks great on the website in reality it is very tired needs to be renovated ASAP
Staff tried their best
Food was below expectation more like a cheap buffet style quality of food
Im not sure how Expedia gave it 7.8rating

Leisure Self

8/10

Excellent

12 Jul 2025

TAN

Seaside hotel with big rooms

Spacious room. All amenities are there. Big swimming pool, close to seaside.

Business Partner

6/10

Pleasant

10 Jul 2025

Nicolas

Generally pleasant.. Except... There is alot smokers... Or vaping in the premise specifically at level 1 reception and swimming pool also, saw one guy vaping.. And also at the beach.. Saw one worker smoking.. ... Can smell not sure is it by the staff or visitors..

If the hotel enforce strict non smoking and vaping... It will be be beautiful stay....

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Ju Keat

Everything was good. thank you ! Great move to let 113 triathlon event to checkout once the event ended at 430pm. Will definitely stay here again for 2026 113 Desaru triathlon if this keeps up.

Leisure Family

8/10

Excellent

28 Jun 2025

Teo

Desaru Relaxing

Hotel is clean and tidy, food quality is excellent , service of each and every staff is excellent
Activities at hotel is sufficient
Security at hotel is good too

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Allan Albert De Guzman

Location near to waterpark

Leisure Family_with_children

8/10

Excellent

17 Jun 2025

Muhammad

Quaint and quiet feel. Security is friendly and do their jobs well. Staff are polite and helpful.

Leisure Family_with_children

10/10

Exceptional

11 Jun 2025

Fang jing

Beach holiday

Hotel staff were kind enough to help me jumpstart my car when the battery went flat.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Yue

Great service, great Japanese food.

Leisure Family_with_children

8/10

Excellent

25 May 2025

Dheeraj

The best part of this property is the access to the beach. Its somewhat a private beach for the property itself. The breakfast layout was good, with Live egg & Roti-Pratha counter. The staff is very helpful & polite to converse with. Although an old property but with its rustic look it even gets better. Will positively stay again whenever we visit Desaru next.

Leisure Family

10/10

Exceptional

23 May 2025

Siti

love it will come again!

Family_with_children

8/10

Excellent

12 May 2025

pooja

Food Service-not so great

The food was not that great. Also there were long queues for breakfast.

They had very less staff for F&B section.

Friends_and_family Family

8/10

Excellent

12 May 2025

Rex

Great amenities for the family, esp for children. Spacious rooms.

Not much choices for the breakfast main dish
Understaff,
Need to improve staff training on customer service
Cutleries doesnt seem presentable, esp at the cafe

Leisure Family_with_children

8/10

Excellent

06 May 2025

LARRY

Good Stay

Nice clean room. Breakfast is average.

Friends_and_family Friends

10/10

Exceptional

01 May 2025

MD SALLEH BIN

Greeted our arrival by very polite & friendly staff, Amirah .
Room is very spacious & nice layout.
Will come back again next time with son's family.
Toilet : very good .
Lighting : a bit dim.
Breakfast : very good with wide spread of variety choices.

Leisure Partner

6/10

Pleasant

20 Apr 2025

Ali

Average stay

Leisure Family

8/10

Excellent

20 Apr 2025

Kunal

Rooms were spacious. Access to beach is convenient. Food was was average

Leisure Family_with_children

6/10

Pleasant

12 Apr 2025

Joo Chuan

The resort is very quiet (not sure if it's due to low season and my checking in on a Wednesday night). The private beach is very good, quiet and only 1-2 pax around. The whole resort is quiet. For people who likes it peaceful and quiet, this is nice. The disappointment is in the TV (not working, zero channels working after technician troubleshoot for 10mins). This should have been avoided by ensuring simple things like TV is working well before guests arrival. The kettle in the room has a loose handle that could break off under the weight of a full jug. Hotel offered to change my room but I declined to save the hassle. Hope they can rectify these items for the next guest. Room 236. Breakfast spread is not the luxurious type but is adequate with strong local and nonya flavours, I am happy with it. The coffee and tea and juice needs improvement, though. The private beach makes up for everything. Overall, I am happy with it. 8 of 10.

Leisure Partner

8/10

Excellent

22 Mar 2025

yung wei jeffrey

Very pleasant stay. Front office staff are helpful & very polite.
Breakfast hd sufficient variety. However, coffee & tea facilities were bad.

8/10

Excellent

23 Feb 2025

MUHAMMAD NOOR

Nice and simple resort. Good for a short getaway.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Felicia

I like the fake creepers wrapped around pillars and covered the ceilings. Very nice touch.
This time we got a very clean room with strong air-con. Breakfast buffet spread have a good variety and taste good but one let fown is the coffee. Need to improve the quality of the coffee. Service staff are very polite, cheerful and helpful.

Leisure Family

10/10

Exceptional

17 Feb 2025

Norasilah M

The place is so nice! Spacious and beautiful sea view! Only need more therapist at the space, currently only 1 so it’s difficult to do couple spa.

Leisure Partner

10/10

Exceptional

01 Feb 2025

Yip Jun Ren

thank you counter staff saad for helping us to arrange a taxi to KSL when grab is not readily available

we really appreciate it.

Leisure Family_with_children

8/10

Excellent

30 Jan 2025

Yue

Good service

Leisure Family_with_children

10/10

Exceptional

12 Jan 2025

azhar

Nice room overlooking the pool and can see the waves pounding on the beach. Could hear the nice sound of the waves.

10/10

Exceptional

05 Jan 2025

Jiwei

Other than the sub standard heater, everything else was good.

Leisure Family

10/10

Exceptional

05 Jan 2025

Mohamad Syafiq

-

Leisure Family_with_children

6/10

Pleasant

03 Jan 2025

Chirag

Decent property.

Breakfast options are limited especially for vegan and vegetarians.

Room I stayed had issues with power supply but the staff was quick to restore.

Laid back environment.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2024

Mohammad Fahmi

Staff was friendly.room is big n clean.

Leisure Family

10/10

Exceptional

29 Dec 2024

Mohammad Fahmi

Staff was friendly.hotel was nice n clean.

Leisure Family

8/10

Excellent

22 Dec 2024

Min Min Myo

Nice stay.

Our one night stay is good, room is spacious and comfortable.
Hotel staff are friendly and helpful.
Facilities are good.
Breakfast is variety, average.

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

Bokgoo

Better than What I expected. It’s quite spacious and bathtub is good.

Leisure Family

8/10

Excellent

16 Dec 2024

Verified traveler

Enjoyed it

Nice big swimming pool, some leaves inside but generally clean
Monday few people so it is spacious and comfortable
Convenient showers
Close walk to the beach
Waves quite strong there and no barrier or stairs but showers accessible
Delicious breakfast
Soft bed and nicely polished floor
Beautiful amenities
Marble beautiful shower room
Quiet
Sometimes card to access room might have problems

Partner

4/10

Poor

27 Nov 2024

michael

The hotel was less than 10 room occupied and yet i c't check-in slightly earlier than 3pm. I have requested for mosquito netting on my bed via email. The hotel acknowledge.....but this was not given to me or reflected on the booking request. The room corridor light were not turn on during the evening (i guess to save electricity due to low occupancy) and we have to walk in darkness using the HP torch light. The lift near my room was also switch off throughout our stay. (again for saving electricity). My purpose of this stay was to check out the function room for my company retreat..... but during my enquiry via email to room reservation i was told to contact the [email protected] myself for function room booking.... instead of them getting back to me or arrange for a site visit. The room rate that was quoted to me for this stay was much higher than if i book online thru room booking platform. Overall was a bad experience in this hotel.

Business_and_leisure Partner

10/10

Exceptional

18 Nov 2024

ashok

Very good place to relax

Leisure Friends

10/10

Exceptional

31 Oct 2024

Fazri

Very nice resort to go for a staycay. Would definitely come back again

Leisure Partner

10/10

Exceptional

07 Oct 2024

Henry

Very friendly and helpful front office staff. Very good selection for breakfast. Suggest that you should supply hand/face towels also apart from the bath towels.

Leisure Friends

6/10

Pleasant

06 Oct 2024

Prabhu

.

Leisure Family_with_children

6/10

Pleasant

13 Sep 2024

Scot

Big swimming pool. Nice beach. Poolside bar. Rooftop lounge. Nice big rooms. Private balcony with small bathtub.

Leisure Family

10/10

Exceptional

08 Sep 2024

Kent Shen

It's definitely a good stay! As this is our second time to the resort, we really enjoyed the bedroom especially with the poolview - and it comes with a nice big comfy bed and sofa bed. The check-in staff was awesome! They were so quick and I breeze through my check-in and the staff were really attentive and accommodating to my requests. An amazing thing happened, we were singing a birthday song at the balcony for my daughter, and when we ordered room service the next time, the hotel gifted us a complimentary brownie cake. It was such a lovely gesture and surprise for my girl. We were caught offguard by such a thoughtful gesture... Anyway, we would come back again, especially as the kids love the beach, pool and room with the bathtub. The only thing I would recommend is that the place does need a touch-up here and there (some paint peeling off, etc). Otherwise, an awesome stay. Thanks to all the staff and management.

Leisure Family_with_children

8/10

Excellent

15 Aug 2024

NUR HIDAYAH

Weekend stay

The hotel stay was ok. Rooms are spacious with beautiful seaview.
Minus points are the restaurants. The Chinese restaurant service was really bad. Maybe due to lack of staff. Food came about an hr late and the dimsum was not served hot.
The western restaurant’s lights were too dim that we have to use our phone’s torch to read the menu.
Most of the arcade games are out of service. Golf is a little pricey and the hotel should upkeep and maintain it well.

Friends_and_family Family

8/10

Excellent

09 Aug 2024

JOO TECK

Good

10/10

Exceptional

08 Aug 2024

CM

The room is spacious and clean. The facilities are well maintained. Staff is friendly and efficient. Breakfast spread is varied and good.Will definitely return to S&S in the future!

Leisure Family

10/10

Exceptional

04 Aug 2024

Wen Xin

Everything was good, room is spacious and pool was great! Really enjoy the beach that is just right in front of you. The only thing I suggest for improvement will be the floor of the hotel room can be cleaner, feel like they sweep the floor but did not mop the floor. Overall we still enjoy our stay here!

Leisure Family_with_children

6/10

Pleasant

25 Jul 2024

Dzulkarnein Bin

Book a nite stay, check in was fast with a beautiful smile. The room was big and clean. Views good wif the beach in front. The bed, big and comfy to my liking. Beach was kinda private only to the resort, no swimming though the wave quite rough wif stones. Pool was big wif kid slides.
The downs: there was no face towels for the rating of this resort. The pillows were both hard, should provided either one soft and one hard. Did not have a good sleep as a result. Breakfast was boring, enough say.

Leisure Partner

8/10

Excellent

20 Jul 2024

GUAN HENG

Great place to chill

Leisure Family

2/10

Poor

12 Jul 2024

Jasmon Wan Ting

This has been the worst and most ridiculous check-in experience i have experienced in my life.

We reserved a bus to pick us up from the ferry terminal to the resort weeks before our arrival but when we arrived, the bus was nowhere to be found. After contacting the hotel multiple times, a small bus arrived about an hour late from our agreed upon timing.

When the bus finally came however, other hotel guests that did not their reserve their seats beforehand and rushed up the bus that arrived. The resort bus driver did not bother verifying who actually has made a reservation for the private bus and just left with whoever managed to squeezed onto the bus. At that point, around 10 guests with families and children (including us) that has email proof that we have booked the buses were not able to get on the bus. The bus driver just shrugged and left the ferry terminal, leaving us stranded there again even though we have called the resort multiple times and waited an hour for the bus to arrive.

We had to try calling our own taxi there and luckily we got one in less than half an hour later

All of the other resorts had their buses arrived on time so only the guests from this resort were left stranded in the ferry terminal for an extended amount of time, wasting time. No actual apologies or compensation were provided by the resort for this fiasco other than a cursory email apology.

The resort itself is also rather run-down and wild monkeys will occasionally appear in the hallways.

Leisure Partner

10/10

Exceptional

12 Jul 2024

Swapnil

We went on a weekday so the place was almost empty which made the trip quite good, the hotel is well maintained and the beach access was the best part of it.

Leisure Partner

10/10

Exceptional

11 Jul 2024

Kwong Han

Direct access to beach, well maintained pool, friendly staff, Very fresh Malaysian breakfast (lots of variety).

Leisure Family_with_children

8/10

Excellent

05 Jul 2024

Ripon

Rooms are clean and housekeeping staff are supportive but welcome is not good.

Leisure Family_with_children

2/10

Poor

19 Jun 2024

Gerard

We have made hotels and resorts out of them. Sand & Sandals Desaru Resort & Spa breaks all records for mediocrity. When we arrived we wanted to take advantage of the pool bar to drink and eat something. It felt like we didn't exist and the bartender was vulgar in his words. The bar was super dirty, the blender for making juices was sitting on the counter in the heat without being cleaned, the whole bar was very dirty. When we asked for a snack we had to wait a very long time.
This Resort operates with a minimum of staff. When staff work on one side, the other places are closed and vice versa.
It was a long weekend and the Resort took advantage of it to charge high prices without providing the service that goes with the high price.
The day before we had reserved the Resort's pseudo Japanese restaurant for four people for 8 p.m. When we arrived there was no room. We took the opportunity to order a bottle and have an aperitif while waiting. Rather than coming to pick us up on the terrace when the places were free, they put people back. After a while, we expressed our displeasure, they laughed in our faces. Finally, we had a late dinner and the quality of the meal was not up to par.
As for the spa, there was only one person there to welcome you. The worst part, when this person gave you a massage, they wore gloves. Never seen. This Resort is a tourist factory. The objective of this Resort is profitability with little means to offer customers. This place is absolutely not recommen

Leisure Friends

6/10

Pleasant

18 Jun 2024

Thandar

The place is quite old and quiet, a pillow case has stain on it. There is a certain smell in the room when came in. Family suite is quite spacious. Foods are good.

Leisure Family

10/10

Exceptional

18 Jun 2024

Nora

Wifi in my room was not stable, hope it can be improved

Leisure Family

4/10

Poor

17 Jun 2024

Anizio

Dirty, no wifi, looks like a place people goes for breakfast. Do not see happiness in this hotel

Leisure Partner

4/10

Poor

16 Jun 2024

Poon Keong

Bad internet connection

The internet or wifi is the worst that I have ever encounter with the hotel world wide as tmost of the time my mobile and computer cannot conect to their wifi system and even if connected, the network is very slow speed.
The room are not fully clean when we check-in as can see some tissue behind the sink and shower area

Friends_and_family Family

8/10

Excellent

11 Jun 2024

Sathish Kumar

Nice ambience and amenities.
We really enjoyed the stay and the facilities.
Dining options are also excellent and would like to continue to visit in future

Leisure Family_with_children

8/10

Excellent

29 May 2024

LEONG FATT

Generally a pleasant resort to b recommend. On a side issue, I booked for a two-night stay but found that the place is quite deserted during this period. I got approval from the hotel to change my booking for one night stay but charged me for two nights. The hotel said that Expedia would refund me the other booking fees. But till today no notice of refund has been activated. Can I request for an answer please? Thank you

Leisure Family

8/10

Excellent

17 May 2024

Daniel

Good for children, pleasant hotel to stay with little kids. Eating options not many, and kitchen commands took a bit to arrive.

8/10

Excellent

28 Apr 2024

Madhu

Rooms are clean and more vegetarian options

10/10

Exceptional

25 Apr 2024

Hema

The room was great, property was quiet, live band was great. We enjoyed our stay and will definitely come back again.
The western food at the restaurant was good, we had the lobster special.
The local food wasnt up to our expectation. Could do better. The waiters need to be better trained as some of them didnt seem to know what was available or not. Eg. We wanted freshly brewed coffee and tea, but was told it was not available. Later we found out that it was available at an additional cost.
Regardless, the waiters tried their best and were very polite. Appreciate the service from all staff.

Leisure Partner

8/10

Excellent

07 Apr 2024

Hui Ling

Wedding anniversary trip as this was where my husband proposed 30 years ago. It was under a different management then but it does look dated. Maintenance better than the average Malaysian resort. Nice pool. It’s a large resort but there a few guests and most of the time it felt like we had the place to ourselves. Lots of guests appeared on Saturday night, it seems for a MICE event and disappeared again by Sunday.
Despite the few guests, they keep most things going, huge breakfast buffet, cafe, Japanese and local restaurants and the beach bar with a lonely pair of singers who keep on singing all night long even though I never saw anyone in the beach bar! The seasports and ATV, minigolf facilities were also open during the weekend although it seemed closed when we arrived Friday afternoon. Charge are high though - it cost RM65 for adults to play mini golf.
Only 3 tackles off guests at dinner time in the Japanese restaurant and none in Herbs and Spices. Teppanyaki chef was totally focused on cooking so it wasn’t a fun experience like you would expect and food was quite tasteless.
Wasted opportunity with such a beautiful seafront that they didn’t turn the unused bistro and beachbar into a seafood restaurant.
We went to the next door Tunamaya resort’s Nelayan Seafood restaurant and it was bustling with tourists and locals and the food was delicious and cheap.
Breakfast big interesting looking loaves of bread was stale and not replaced the next day.
Nasi lemak was the best

Leisure Partner

6/10

Pleasant

08 Mar 2024

Oon Poh Rickie

walls not thick enough. can hear children screaming and playing next door late at night. No hand/face towels provided, just bath towels.
With the high rates should have provided these too.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2024

SIMRAN

Very friendly staffs

Leisure Partner

4/10

Poor

11 Jan 2024

Subramaniam

-

Leisure Family

2/10

Poor

05 Jan 2024

Sew Meng

Extremely old and rundown resort! Many things are spoilt in the room and TV is not working. Reported to them on the first day and only sent technician to fix on the 2nd day night. Most of the times nobody pick up the phone when you called for service from the room. They employed foreign workers at the hotel reception who can't speak and understand English well, have hard time to communicate. The resort was flooded after rain and have to walk with barefoot as your feet and shoe will be soaked in water. They only give 1 small tube of shower gel and shampoo for one day. We have to buy it from outside. Terrible experience and don't recommend anyone to stay in this property if you want an enjoyable holiday in Desaru!

Leisure Friends

8/10

Excellent

02 Jan 2024

Antony

Friendly staff and good food

6/10

Pleasant

02 Jan 2024

Elly

We waited 3hrs to check in. Poor customer service. Upon checking in, extra bed was not ready (charged at RM130 prpn), room was dusty, lots of sand on the floor, the bed linens and towels got dirty stain marks. The rattan swing chair tumble down when my sister sat on it. Only to find out the base stand was not even and the screw was missing. Duty manager Koko was informed, however he did not turn up, no phone calls were made to check or ask if any medical assistance
is needed during the fall.

On the last night of our stay, I bump with Koko and ask him why he did not turn up when he received the feedback, he replied high occupancy and he was attending to other guest.

We were informed by one of their staff that they have less than 15 manpower doing housekeeping managing 300rooms. So late check in is expected.

Business_and_leisure Family

6/10

Pleasant

31 Dec 2023

Verified traveler

My go to getaway

Wanted to spend our New Year out of the country.. A little disappointed.. They don’t have much to offer. Stay was ok thou. Had been here a few times..

Partner

6/10

Pleasant

30 Dec 2023

Yong Sheng

Service is quite lacking, property is quite rundown and poorly maintained. There was a weird smell in our room. Only good thing that happened to us was a free upgrade to a couple duplex suite and the Nasi Lemak served at breakfast. If not this would be a 2 star review.

Leisure Friends

8/10

Excellent

27 Dec 2023

MR

Beach walk, bar, staff

2/10

Poor

25 Dec 2023

Yiheng

Cons
Property is rundown
Staff overworked and the place is extremely crowded if not full
There is an automatic air freshener installed in the room which will automatically dispense the air freshener every 15 to 20 mins - pray that you like the scent

Pros
Room is big though
*Relatively* cheap
Front desk staff is friendly and helpful

Issues
Fittings are rusty - feel free to inspect the outdoor bathtub and the mixer
Moldy fittings - Faat mou
Water heater and aircon not working when I checked into the room, it was fixed after multiple calls to the front desk.
Electricity went out in the middle of the night, woke up sweating in a pitch black room - something I earnestly hope I will never experience ever again.
The Pillow case in my room has a peculiar stale odor (smells like the typical smell one gets when the clothes are not fully dry stale coconut oil) - not a smell that I would want to rest my face on. Called the front desk but it was not changed until the next day (during housekeeping)

Lesson learnt, never skim on accommodation if one is intending to visit a resort, there's a reason why certain other resorts are charging triple or even quadruple the price and still managed to sell out.

I am of the opinion that this resort caters more to domestic tourists.

Overall 1 star for me, in all honesty your experience will likely differ but I suggest giving this property a miss unless you would like to experience the issues I stated above.

Good luck~

Leisure

6/10

Pleasant

18 Dec 2023

Abdul Nasser

Great place for a short retreat however the place could use some upgrade and a bit more elderly friendly like install bathroom / toilet handle bars and improve overall facade and facilities of the property. It sure could use a new paint job. The Airconditioning was very noisy at night and maintenance told us they need to change parts, so was a bit uncomfortable sleeping (due to noise)

Leisure

8/10

Excellent

17 Dec 2023

Rossy

The room is sound proof though there is live music at night. Once the balcony door is closed, we hardly hear the music. The room is very spacious and good for kids to move around. Bathroom is huge. The pool view is breathtaking! Only one thing that can be improved is the air conditioning. Air con is not so cold. Not sure if it's because the room is big. I wish I had informed the front desk to look into it or change room but my spouse is not keen. Overall, will recommend to others and come back again.

Leisure Family_with_children

4/10

Poor

12 Dec 2023

Douglas

As a European traveller, very little on the breakfast menu for the European traveller. No variety regarding TV channels ok if you are a local. No Sport or movies. Wifi not reliable.

Leisure Partner

10/10

Exceptional

10 Dec 2023

Adeline

Great Leisurely Stay

A very comfortable leisurely stay at Sand&Sandals. Staff and crew are really friendly and helpful. We had a great time.

Friends_and_family Family

8/10

Excellent

25 Nov 2023

sumit

Pool needs maintainence.

Leisure Family_with_children

8/10

Excellent

13 Nov 2023

Lee

Room big and spacious.
Free parking with security.
Breakfast limited option.
Lots of eatery and shopping options 5pm away from resort.

Leisure Family

6/10

Pleasant

12 Nov 2023

Noah

Beware, the pictures do not tell the e tire picture. The resort is very rundown. The entire property needs updating. But the staff were absolutely wonderful, given how understaffed and poorly managed they were. And the rooms were very nice.

Leisure Family

10/10

Exceptional

12 Sep 2023

Cindy

has all it need as a resort, specially want to highlight the japanese restaurant, food is nice with reasonable price. got a lifeband in the evening, near to the beach. they on lights near the beach area, you can walk along the sandy area at night. But this place need some renovation to make the facilities looks more new.

Leisure Family

8/10

Excellent

10 Sep 2023

Leroy

If only there are cables i.e HBO or Nexflix would be great !

Friends_and_family Family

6/10

Pleasant

10 Sep 2023

SAADIAH ABDUL

Pros
1. Access to beach although the beach is quite steep and not swimmable. Beach area has beach hut that's close proximity with one another
2. Variety of food for breakfast although most item such as bread section and the mains were minimally changed throughout our 4D3N stay.
3. Bed were clean when we arrived, everything required such as towels, mineral water, toiletries, sewing kit, iron and ironing board all provided.

Cons
1. We booked two rooms for our stay paying RM3000 which is around SGD$$900 for interconnecting room facing the pool. I asked for a complimentary cake which normally hotels with the same rate we paid for would've provided us with a sliced cake at least complimentary. However Sand and Sandals sent us an email quoting me Half kg cake for Rm150, 1 kg cake for RM300 and RM30 for sliced cake. Such a turn off but we decided to give it a chance.
2. Breakfast for kids is chargeable at almost RM50 per day with us paying additional RM140 for the 3 days.
3. Housekeeping was bad..despite doing room cleaning, our rubbish bin was not cleared on second day. Floor still has stain marks means it was not mopped only swept.
4. The refrigerator has very strong unpleasant smell when we open it.
5. This is the worst part, we called housekeeping for additional mineral water and they took 4 hrs/3 calls to deliver them. I had to explain that I need it for my younger daughter who needs her milk and had ran out of clean water to drink before they have it delivered.

Leisure Family_with_children

8/10

Excellent

03 Sep 2023

QUN

Ideal for a slow and easy holidays

Leisure Family

10/10

Exceptional

27 Aug 2023

Vincent Yam Hwee

Spacious rooms, nice pool for kids, little kids playgym, sumptuous hotel breakfast, close to beach.

Leisure Family_with_children

4/10

Poor

24 Aug 2023

Rosalind

Resort is poorly maintained. Lots of things were broken for e.g. none of the bikes, e-bikes or recreational tools were working even though they had advertised them as available to hotel guests. Apparently the bikes have not been serviced since Covid so unsure why they have not taken the opportunity to fix them by now. The building had broken tiles and fixtures. Hot water wasn’t available for the first 24 hrs. The arcade game room had about a dozen games but only maybe 2 were working. The pillows were ridiculously thick and hard like rocks which gave us headaches. The buffet had a good variety of food but the rice dish often tasted uncooked (rice was hard). Some dishes were ok or good. The tea and coffee station were not refreshed daily. No sugar packets left in the container on day 1 of our stay and none on day 2. I knew they hadn’t refreshed it because there was the same trash in them that hadn’t been removed. Brown sugar packets were available but when I opened one the sugar was all mushy indicating they had been exposed to moisture. When I asked the staff to provide sugar, he handed me the spoiled ones. There was definitely a lack of care for quality and standards at this resort.

Leisure Family

10/10

Exceptional

17 Aug 2023

khairul

Title: Pleasantly Surprised Family Getaway at Sands and Sandals, Desaru

I recently had the pleasure of staying at the \"Sands and Sandals\" resort in Desaru for a 2-day, 1-night family vacation, and I must say, my expectations were exceeded in more ways than one. Despite some negative online reviews, our experience was truly remarkable.

From the moment we arrived, the hospitality was evident. The check-in process was swift and hassle-free, setting a positive tone for our stay. One of the standout features of this resort is the diverse range of eateries available right within the hotel premises. This was a pleasant surprise, as it meant we had a variety of dining options without even needing to leave the hotel.

The highlight of our stay was undoubtedly the expansive pool area. The resort has gone above and beyond to cater to all types of guests. There's a lap pool for those seeking some serious swimming, a kids' pool equipped with fun slides, a small waterfall adding a touch of natural beauty, and even a playroom for toddlers. It's safe to say that both young and old alike can find something enjoyable to do here. The access to the beach from the resort grounds was another major plus, making it easy for us to switch between poolside lounging and beach strolls.

The attention to family-friendly amenities did not go unnoticed. The playroom and arcade were a hit with our kids, providing them with engaging activities to enjoy throughout our stay.

While the overall experience was

Leisure Family

10/10

Exceptional

06 Aug 2023

Rahilah

Very good clean and staff friendly recommends to stay .

10/10

Exceptional

25 Jul 2023

April

Authentic beach resort, but please bring back the hammock if possible.

Leisure Family

10/10

Exceptional

16 Jul 2023

Hayley

This was a very comfortable stay. The staff were super friendly and the facilities excellent. Especially Augustina \"Tina\" who made my day!

Leisure Partner

8/10

Excellent

12 Jul 2023

Nurhafiza

This is my 4th stay at the hotel and so far I've not experienced any major issues. Hotel is a bit dated but no complains. Housekeeping cleanliness had some hits and miss but overall an ok job. Breakfast variety was good and restaurant staff were friendly & welcoming.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2023

Jackson

Better than my expectations after read the review..breakfast can be better serve with more varieties..breakfast hall bit crowded during peak hour but just come early.

Leisure Family_with_children

8/10

Excellent

05 Jul 2023

Swanie

Large rooms direct access to beach but facilities looks old and limited dining choices. No convenience store and Far away from city centre

Leisure Partner

4/10

Poor

02 Jul 2023

Jassemine

I already lowered my expectations when booking this resort, but there are still many unacceptable things.

Room: the room smelt bad upon our first entry and housekeeping didn’t do a good job cleaning the room. There were leftover wrappers from previous occupants underneath the bed and the toilet door was grimy and full of water stains. Also, the water heater broke down on us twice in the 4 days we were there.

Facilities: Run down, but this is true to the photos so no surprises there. The only working facilities in the resort are the pool, indoor playground and game room. Games room/Arcade - half of the machines are not working. They also boast 3 restaurants and 1 cafe, but only 2 restaurants were operational. To be fair, the Japanese restaurant is really good - we ate here every night, but you don’t need to stay in the resort just to dine here.

Service: Everything is charged - need transport to the ferry terminal or any attractions? It’s MYR 25 per pax per way. Need a late check out, sure, as long as you pay. Water in the room is complimentary, but we arrived early and the reception told us we would need to purchase our own water prior to check in. It would be preferable to couple the pricing to include transportation as well.

Pros: complimentary water & wifi, and buffet breakfast selection was ok. The pool was also well maintained.

Leisure Family