John
On arrival the staff were friendly and welcoming, with mint tea and confectionery while we registered. We were early so they happily looked after our luggage while we went for lunch. On our return we were shown to our superior room. We were somewhat taken aback once inside. The entire room was painted black, the walls and the ceiling, even the bathroom was painted black, walls, ceiling and including the bath. It obviously made it very dark and dingy and it felt very oppressive. Once the lamps were turned out at night it was completely black and very disorienting. No tea or coffee making facilities in the room either. On our return from our evening out, we were told by the night porter that we had to settle our bill there and then at 10.30pm. He also informed us they only wanted cash and that the card reader wasn’t working. when I told them I didn’t have cash to pay him he told us to go to an ATM to get some. I refused to do that, so he made a call and the card machine miraculously stayed working. Incredibly cynical of the management. I messaged the riad twice via Expedia and called twice to book an airport transfer and didn’t get a single response. On the upside the roof terrace is lovely and the rooftop pool a rarity in Marrakech. The terrace is the reason I gave the amenities 4 stars.
