Express Inn Suites Eugene

8/10

Excellent

03 Aug 2026

Blanca

My experience was good very helpful Good management thanks

10/10

Exceptional

03 Aug 2026

Alisha

…………………………………………thank you had a great tom

8/10

Excellent

03 Aug 2026

michael

Good people

10/10

Exceptional

01 Aug 2026

Howard

Had a bathtub. Quiet and near to downtown. No issues with checkin or checkout.

10/10

Exceptional

17 Jul 2026

Emma

Much appreciation for the homey feelings here.

Friends

10/10

Exceptional

14 Jul 2026

Logan

Perfect for a solo that needed a clean place to stay.

Self

6/10

Pleasant

24 Jun 2026

Katie

It was a bed to sleep in, close to some good local food options.

6/10

Pleasant

22 Jun 2026

Tya

The room was clean and sanitize. Something different about this hotel is not having someone at the front desk for requests. I had to call the manager each time I needed something, which they were prompt to answer the call.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Glen

On the second day they didn't replace the towels,or empty the trash.There wasn't a pen or writing material.Very disappointed
In the place.I feel anyone should have to call and request any of these things.I give them a 0 out of10

Self

2/10

Poor

21 Jun 2026

Lisa

We reserved a one night stay and was charged not only the wrong amount but we were charged for three separate transactions. We called three times to have the manager refund our money and they did not do as promised. We had to report fraud to our bank and have the bank correct and reverse these fraudulent transactions. Not happy.

Partner

2/10

Poor

16 Jun 2026

Gary K

paid 60.01 for room.
never stay again
-got cc statement

added 4 charges $460 total ?

disputed now

Self

6/10

Pleasant

07 Jun 2026

Lorraine

The phone number on website was never answered. At property the office was closed and locked and there was a handwritten sign w a different number for customer service. It felt disjointed. Room ‘upgrade’was an ageing facility with zero amenities. There are people living permanently in several rooms.

Partner

8/10

Excellent

03 Jun 2026

Maxine

This place is ok. There aren't any amenities so if you're looking for a place just to sleep, this is it. The staff is very nice, beds are comfortable and the rooms are big! Yet, there are things out of their control that make it not so nice: train noise, drag racing on the street at night, and the neighborhood homeless. This place is in the older part of Eugene and you don't mind some of these things, it's still a good place. As stated previously, the staff was really nice and if you ask for anything, they are more than willing to accommodate you.

Family

4/10

Poor

31 May 2026

Donald

George in the lobby was very cordial. The room smelled really bad and we still smell it 2 days later on our clothes. We left the fan on all night to try to lessen the smell, it didn’t help. Parking was easy and felt safe. Volume on tv would not adjust so we had to stuff a jacket up against the speaker to tone it down.

Partner

6/10

Pleasant

28 May 2026

Joel

I understand the nature of low cost budget hotels, so I don't have unrealistic expectations, but this hotel is not good and I would not recommend staying here. First the positives: staff was very friendly and helpful; room was clean; good water pressure in the shower. Now the negatives: no light above sink in bathroom area; homeless encampment across the street which prevented me from walking anywhere from hotel; several vehicles in parking lot that were in a state of disrepair: and finally, the mattress was the worst mattress I've ever slept on. It was so hard, it was like sleeping on the floor. Hotel should invest in better mattresses or mattress covers so that it is a little softer. It was so hard and uncomfortable that I literally could only sleep for a couple of hours each night.

Self

4/10

Poor

26 May 2026

Stacey

When we arrived, they did not show our reservation that we had made through Hotels.com. But they did have a room and were going to honor our hotel room at $71.20 which they gave me a hand receipt for. When they ran my card I was charged $110.00. I reached out and they said it would be changed. It never was. I gave up trying to fix this as they are never in the office. I believe this is more of a live in motel and do not recommend. We were there to sleep and check out by 2am for a flight. We didn't need much. The room smelled, but was clean. I was just really disappointed in the service and that they didn't honor our true reservation.

Partner

6/10

Pleasant

20 May 2026

Christina

The room was decent. There’s no amenities like coffee or anything. The only complaint I have is the fact that the office isn’t open when you go to check in. They have sign on the door with a number to call if you are staying there. The person did answer right away and someone came down a few minutes later. It was just a little annoying after a long day of traveling.

Friends_and_family Friends

4/10

Poor

20 May 2026

justin

Upon arrival at 5 p.m., no one was present at the office for check-in; I had to wait 15 minutes for staff to show up. Further, the parking lot was being re-tarred, so I was not allowed to park on hotel grounds. Also, this area is rife with hobos, so walking around at night can be dodgy.

Self

8/10

Excellent

15 May 2026

Kira

Parking was convenient. Neighborhood was sketchy. Addicts asleep on sidewalks. Room was clean but musty smelling. Staff was friendly. Conveniently located to several food options.

Family

10/10

Exceptional

14 May 2026

Tiffany

At check-in, I was told I had to place a $100 deposit for my one night stay. She said the deposit would be refunded shortly after check out. I was surprised because there was no mention of the deposit requirement when I booked it on line. I paid the deposit of $100, though the cost of my one night stay was $48. I checked my bank account after settling in and the $100 deposit transaction was listed as pending.
After checkout the next day, I again checked my bank account and the $100 deposit was still showing pending. I was traveling and became rather busy for several days, so I didn't check my account again until four days later after checkout. My $100 deposit was no longer pending. The deposit had been deducted from my account. It was deducted from my account three days after my checkout.
I called the Express Inn for four days before someone answered my call. They don't have the ability to leave a message? When I spoke to the manager about my deposit, initially she said the charge wasn't a deposit, it was a charge an additional nights stay. I explained to her that I did not stay for an additional night. She said she would have to look into the transaction, but her computer was down. Though she said she would call me back as soon as her computer came back up line, she never called me back. Three days later I called her again. This time she said she returned the $100 deposit. 14 days later, three more phone calls, one to my bank, I haven't received the $100 deposit.

Self

2/10

Poor

12 May 2026

melody

Staff is rude, beds harder than the floor, wholes in the walls. They double charged my card and refuse to communicate with me.

Family_with_children

10/10

Exceptional

05 May 2026

Thomas

Great location. Staff was friendly and helpful. Definitely recommend.

Self

8/10

Excellent

29 Apr 2026

Richard C

Express Inn is a good choice for a reasonable price to stay in central Eugene. Its not fancy or deluxe, but fine for a quiet and comfortable night. Staff are very friendly and helpful.

Friends_and_family Friends

2/10

Poor

27 Apr 2026

Jae Byung

I realized they canceled my reservation when I was checking in. I suspect they did it intentionally to make best profit from walkin

8/10

Excellent

27 Apr 2026

Hannah

Nice stay

Family

2/10

Poor

23 Apr 2026

Carrie

The manager threatened to cancel my reservation because she heard me say, \"come on\" on the camera. I told her I didn't have a problem and she shoved her phone up saying she heard me. Again the only thing I said was \"come on\"! She escalated it and refused to let it go until I told her she was triggering my Parkinson's which in turn would trigger my Cyclic Vomiting (exactly as it sounds, I puke for days because of interactions like this!!!) she in turn decided to one up me by saying her parent has Parkinson's. She's beyond rude and shouldn't be managing anything. I'm also reporting her for violating ADA laws. Asked for toilet paper at one point and never got. I had to go buy my own! It appears people live in this hotel and will block parking spots for themselves, leaving guest without a parking spot. Stay anywhere but here!!! Motel 6 beds are crappy but the employees and facilities are better!

Family

2/10

Poor

13 Apr 2026

Eli

It’s not worth my time explaining this place

8/10

Excellent

05 Apr 2026

Joanne

Parking was easy. Was switched to another room on arrival. That tv did not work so they switched me again. No in room coffee but they made some in the office & went to 7-11 & got me pastries & apple juice. Kind of a funky older hotel but staff was wonderful. Just needed a place to sleep to catch a plane the next day.

2/10

Poor

21 Mar 2026

Jason

Terrible property, location (not safe) and staff

Partner

10/10

Exceptional

26 Feb 2026

Kayla

Overall great place to stay!!

Partner

10/10

Exceptional

11 Feb 2026

Misty

The room was clean, the lady who checked me in was outstanding, and I actually slept through the whole night. I normally am up and down all night at motels being away from home, but I didn't wake up once. I will definitely be going there more.

Friends_and_family Family

4/10

Poor

08 Feb 2026

Andrew

Staff was great. Room had an odd smell but the real challenge was the noise from the neighboring room and the guy screaming about a drug overdose in the alley in the middle of the night.

Business

10/10

Exceptional

07 Feb 2026

Zackary

Very nice customer service!

Leisure Partner

10/10

Exceptional

01 Feb 2026

AE

Room big and comfy
Great breakfast
Good staff

8/10

Excellent

14 Jan 2026

Chris

Overall good place to stay. Clean and centrally located.

Leisure Friends

10/10

Exceptional

10 Jan 2026

Beth

Great room, lots of room, safe parking lot, quiet and peaceful, with some super awesome managers and a very clean room,

Room 101.

💜 thank you for your hospitality!!

8/10

Excellent

07 Jan 2026

Renata

Manager/receptionist very friendly.

Partner

6/10

Pleasant

06 Jan 2026

Misty

The room was good. Unfortunately there's a lot of commotion at night and the police showed up.

2/10

Poor

05 Jan 2026

Matthew

The state of this motel is deplorable and unsafe.

2/10

Poor

02 Jan 2026

Lance

The female owner loves drama, and creates it constantly. She was whiny, rude, arrogant, and condescending.

Friends_and_family Family

2/10

Poor

21 Dec 2025

John

Homeless people everywhere unsavory characters roaming around in the parking lot people smoking crack on every corner

Leisure Self

4/10

Poor

14 Dec 2025

Glen

Bed was terrible

Self

4/10

Poor

17 Nov 2025

Jack

it appears that they are in the middle of renovations but it felt half done. there were holes in the walk way coverd by rubber matting. the cleaning supplies used in the room had an overpowering scent.

Leisure Family

10/10

Exceptional

08 Nov 2025

Anne

Love the staff

10/10

Exceptional

05 Nov 2025

Anne

This place is very clean very quiet the staff is always nice and friendly and I just love the rooms

10/10

Exceptional

05 Nov 2025

Anne

This place is great it's always nice and clean stuff that is there is always friendly and quiet it's a great place to be

2/10

Poor

20 Oct 2025

Sean

Was $50 a night. You get what you pay for, dont come here unless completely desperate. We were.

Business Partner

4/10

Poor

16 Oct 2025

Jerry

Well yes they had what looks like a motel room… its just not very good. Dicey neighborhood. No one at the desk . Wifi is too slow for streaming a movie. Bed seemed like two pieces of cardboard between some springs. Two cheap pillows. One towel for both of us. No morning coffee available.

**. Two stars. “ Better than nothing”

Partner

4/10

Poor

08 Oct 2025

Donna

The room was clean, but the beds were like sleeping on concrete after flying from SC to OR. It was not comfortable.

Leisure Family

4/10

Poor

03 Oct 2025

Raina

My husband and I stayed at the motel after moving our daughter back to college. Unfortunately though it was very clean and the staff nice, we were charged 4 additional times after having prepaid for the accommodation prior to our arrival, and although we have tried four separate times in the past week to obtain a refund, we have yet to have been successful. They keep apologizing and promising a refund but no success thus far. It’s a money trap.

6/10

Pleasant

03 Oct 2025

Douglas

Clean room, noisy due to busy street, manager lives on site.

Friends_and_family Family

8/10

Excellent

21 Sep 2025

Clarisse

Lots of people hanging around the lot smoking, but overall seemed like an okay place. Beds weren’t great, but the room was clean and comfortable enough.

Business Friends

8/10

Excellent

12 Sep 2025

Teunis

Room was clean. Was a good value for the price

Leisure Partner

10/10

Exceptional

27 Aug 2025

Amy

The property manager was great!

Leisure Family

2/10

Poor

12 Aug 2025

Robin

DO NOT STAY

DO NOT RECOMMEND AT ALL.

This motel was NOT in a safe location nor do the pictures tell of the room quality, etc.

Spoke to the manager who understood and told me I would just be charged the 1 night as noted in their rules.

I still have not been refunded; have called and no one answers nor has Hotels.com been helpful.

I am rethinking this platform as a trust worthy place to find a place to stay.

Partner

8/10

Excellent

08 Aug 2025

Brandon

Great stay

4/10

Poor

08 Aug 2025

Aubrey

What looked like broken down cars in the parking lot and a man walking around shirtless. The room smelled bad. I walked in the room barefoot and then I sat on the bed. My feet were BLACK. It was gross.

Business Self

2/10

Poor

05 Aug 2025

Khanh

Bad area. Staff wasn’t on site. Reception was locked at all time. No access to ice, cafe or breakfast

Leisure Family_with_children

8/10

Excellent

15 Jul 2025

Ashley

Nice

10/10

Exceptional

13 Jul 2025

Kensey

Property manager is very sweet and kind.

6/10

Pleasant

13 Jul 2025

Cheryl

No comment

Leisure Family

10/10

Exceptional

07 Jul 2025

Michael

Rooms are very nice and was very quiet on the property.
Management was the best

Business_and_leisure Self

10/10

Exceptional

27 Jun 2025

Jason

Loved it

Leisure Self

6/10

Pleasant

17 Jun 2025

David

Several times staff promised to return or provide the phone cord I left on a previous stay. They did not after several requests. Very disappointing.

Leisure Family

6/10

Pleasant

09 Jun 2025

Harry

Building is a bit run down. But, the rooms are clean enough and there are several good eateries within a three block radius. Staff was friendly.

Leisure Self

2/10

Poor

02 Jun 2025

Ashley

Booked the \"suite.\" It was an outside window to check in and had to call manager to come down. The space was dirty and smelled of urine; it was clearly a party crash pad. Tiny TV in sitting area only, which wouldnt even connect to internet. Manager did at least come and try to help, with no luck. I think she knew we weren't the typical crowd who stays there (a mom and teen boy traveling.) She was friendly and offered to comp 50% of our stay because of thr TV issue (which didn't actually happen-no surprise with booking site). Someone tried coming in to our room around 11 pm, and luckily the door was locked. Noise and sirens all night, even manager screaming and kicking someone out at 2:30 am for tring to break in the check in window. Ended up only staying 6 hours because I was too scared to stay any longer. Much rather hang out in the airport lobby an extra 4 hours.

10/10

Exceptional

27 May 2025

eddy

a great place to stay on a budget. I will definitely be staying here again. 7-11 was right across the street and red apple grocery store is a block and a half away. room was number 102. it was clean and comfortable with two beds. great shower with plenty of hot water. microwave and small fridge which managed to get the job done. The only thing that would have made it better is a small coffee pot with the accessories. The manager I dealt with was Tanya. very outgoing and a pure pleasure to do business with. She is customer oriented and well suited for the job. thanks again

Business_and_leisure Family

10/10

Exceptional

26 May 2025

Bryan

This was amazi g and a great night sleep

Leisure Partner

6/10

Pleasant

26 May 2025

David

Quick and accomodating

Low price and quick get away to airport. Really loved front desk hospitality and quick response to a room need.

Friends_and_family Family

6/10

Pleasant

23 May 2025

Verdella

Eww

I got this room because it said it had a pool, but the pool was unfortunately closed. They were doing maintenance in the hallway right next to my room and it was very smelly. There was also a lot of stains on the bed which made my daughter grossed out and we also Went and we also slept on one bed over the blankets.

Business

2/10

Poor

23 May 2025

Kimberly

Very dirty, old, and unresponsive management

Unfortunately, upon arrival, I found that the surrounding conditions and the overall cleanliness of the hotel did not meet my expectations or those required for my family's comfort. Specifically, I noticed that the couch, air conditioning units, and decorative items exhibited an unsatisfactory level of cleanliness, which raised concerns for the safety and well-being of my infant child and myself.
In addition to concerns about the hotel’s interior, I observed that the parking lot contained several rundown vehicles that appeared to be inhabited, as well as individuals experiencing homelessness across the street. These observations contributed to my discomfort during my visit.
Given these circumstances, we decided not to stay and promptly notified the front desk of our departure. I have yet to receive a response from management or the owners regarding this.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Dre

Outstanding people

10/10

Exceptional

19 May 2025

David

Very nice property. We'll stay there again.

Leisure Family

8/10

Excellent

11 May 2025

Trudie

Manager on sight was very friendly and helpful.

Leisure Partner

6/10

Pleasant

30 Apr 2025

Tommie

N/A

10/10

Exceptional

06 Apr 2025

Matthew

The room was nice and very clean. The front desk staff wasvvery polite and helpful.

Leisure Family_with_children

2/10

Poor

26 Mar 2025

tamara

The office was locked when we tried to check in, there was a sign posted with a phone number. Upon calling that someone told us theyd be right down. So we stood outside, on a not safe feeling street, in the dark, just waiting. The beds were thin and so uncomfortable. The linens were also thin with no extra blankets anywhere.

Leisure Family

2/10

Poor

20 Jan 2025

Rachelle

Room smelled dusty, could hear people talking loudly in other rooms and could hear every time someone flushed a toilet or used the sink

Family

10/10

Exceptional

04 Jan 2025

Anthony

Great

We will be staying again.

Partner

4/10

Poor

16 Nov 2024

Raymond

rooms were serviced only every 4th day

6/10

Pleasant

26 Oct 2024

Robert

Rooms were clean needing updating, lot of road noise in area of street people. Could hear every time doors closed on each side. It was ok for a place to sleep.

Business Self

6/10

Pleasant

11 Oct 2024

Dominique

.

10/10

Exceptional

03 Oct 2024

Richard

This isn't the 4 seasons, but it fits its need if you need a clean place to sleep and shower. Only real complaint is its proximity to the street and train tracks. Extremely noisy traffic and train sounds like it's in your room.

Business_and_leisure Family

10/10

Exceptional

26 Sep 2024

Frances A

Bery friendly. Rooms are very spacious.

Leisure Family

10/10

Exceptional

01 Sep 2024

Tyson

Staff very welcoming and took 3x larger that expected and fit my family or 7 with ease.

4/10

Poor

31 Aug 2024

Bryan

Very noisy. Atleast a one inch gap under the door you can hear EVERYTHING happening outside. Hard floors were dirty. I had no bath towels. For $130 for one night. This was piss poor.

Leisure Self

10/10

Exceptional

29 Aug 2024

Barb

Rough start but got better

It was a difficult experience for check in. Requested an accessible room. No stairs. Were given second floor room. Which I protested. Was told that they never got a request for accessible room or no stairs. I had booked through Hotel.com. Was told I needed to book directly through the hotel.
The manger did try to see if she could get a ground floor room.
She was able to. Though this room had two queen beds. We didn't need two beds. It was a large room with a desk and a small couch. The manager even made offers to help us with our luggage, get us a bag of ice, and let us know when our cab arrived.
So we ended up happy with the stay.

Partner

4/10

Poor

08 Aug 2024

santiago

.

10/10

Exceptional

07 Aug 2024

Lucca

Good for price

Self

10/10

Exceptional

04 Aug 2024

Holly

Pretty good

Everything was really good. Except the light above the desk didn't work

Self

6/10

Pleasant

25 Jul 2024

Ray

Friendly, helpful staff. The room was pretty basic and the beds were not the best, but it provided a much needed night of rest.

Leisure Self

2/10

Poor

23 Jul 2024

Smruti

Expedia’s customer service was horrible. We pre-paid for two motel rooms. EXPRESS INN & SUITE. We called to let them know that we’ll be there within 30 minutes. The owner said to get there and giver her a call and to make sure we have our IDs ready for her to check , we agreed. She called 2 mins later and started verbally abusing and refused the service without any reason. The owner was extremely rude. We had two kids a 5 year old and a 10 year old and it was midnight. Since we already pre-paid we asked for refund and she refused and said “do whatever you want” and hung up on us.

Leisure Family_with_children

2/10

Poor

16 Jul 2024

Patricia

Lots of mold.

Leisure Partner

2/10

Poor

06 Jul 2024

Verified traveler

A sad lady with idle time and nothing to do

Scamming , lying scum ppl who get by via gaslighting and staged witnesses. Check BBB.

what goes around comes all the around. Tonya, the General manager, couldn’t manage a bowl of jello. Avoid this place all together , it’s trash. You’re betting off staying in a tent across street at the homeless camp where we had to due to her knack for lying her way to avoiding consequences.


Don’t take my word for it , check the BBB website for the specific address and name and you’ll see that Tonya’s accolades are basic at best.

Okay , I’m out. smd.

Partner

8/10

Excellent

18 Jun 2024

Lois R.

My bed was quite non-responsive - no 'give' in the mattress which caused a headache in the morning.

Business Friends

8/10

Excellent

17 Jun 2024

Ann

Good value, clean, well-located, spacious room, friendly and accommodating service. Mattress a bit hard and no hair dryer in room, but provided upon request. Would stay again.

Partner

10/10

Exceptional

15 Jun 2024

Ann

Clean, spacious and inexpensive

This is an inexpensive, clean place to stay. The staff is very friendly and helpful. The room is very spacious, adequately appointed. Ask at the desk for a hairdryer!

Partner

2/10

Poor

14 Jun 2024

suchreet

Terrible customer service. Called to let staff know that the person that booked the stay had their truck break down on the highway and will not be making it to the reservation. Although the option to have a refund was not paid for in advance we asked the manager if there was any way to get a partial refund. The general manager spoke in a very unprofessional tone and was very rude throughout the call. Strongly do not recomend staying here! 0/10 expierence just from a phone call all it took!

Business

8/10

Excellent

10 Jun 2024

Annabel

great value

Prompt service, very courteous. was on second story and i have to appreciate that the floors are in very good condition: solid and newer flooring. i didnt feel like i had to watch my step for the neightbors. very clean room. bed mattresses are harder steel spring but id brought my camping gear so just laid my mat on top. rooms are very minimal. good selection of tv stations and strong wifi

Business

4/10

Poor

08 Jun 2024

Mandy

The room had a strong perfume odor. We left the room door and window open for hours. Socks are black on the bottom from walking on floors.

Leisure Partner