Best Western Snowflake Inn

4/10

Poor

12 Apr 2026

Tamara

This is the 3rd time we have stayed at the best western to be able to swim with our grandkids and the pool has been closed. They keep telling us its the heater, but in over a year it hasnt been resovled

Partner

10/10

Exceptional

09 Apr 2026

Kathleen

Yes

Partner

6/10

Pleasant

17 Mar 2026

Randy

The property was good, the problem was the "upgraded" room. I picked it because it said deluxe (not because it advertised a hot tub). What the pictures didn't show was that the tub is in the main room. Really strange to have the tub next to the bed. Other problem was the tub caused a sink in the room... to much moisture. I suspect the regular room would have been a lot better. Breakfast was good.

Partner

6/10

Pleasant

12 Mar 2026

JM

The pool and hot tub were both out of order. This was one of the big draws to this property, since we were traveling with children. The breakfast was good and the dining area was very clean and inviting. Our room was a standard motel room, but the attention to cleanliness by housekeeping was less than desirable.

Family_with_children

6/10

Pleasant

12 Mar 2026

Chris

Pool was out of order. Had been for over a week. Only reason I stayed there was the pool. No notice of pool being out of order.
Breakfast was stale eggs and soggy Bacon.

Family_with_children

10/10

Exceptional

15 Feb 2026

Norby

The room was clean and offered everything as promised. Good breakfast. Thank you.

Business Partner

10/10

Exceptional

27 Jan 2026

Lori

Clean room, staff friendly. Quiet hotel.

10/10

Exceptional

10 Jan 2026

John

Clean room, convenient location.

Partner

10/10

Exceptional

04 Jan 2026

Jessie

Clean

8/10

Excellent

29 Dec 2025

Althea

Yes the place was clean and staff was courteous

Leisure Family

4/10

Poor

28 Dec 2025

Joseph

The room and bath were clean but smelled like old cigarette smoke. Non smoking room. The rear entrance lock was broken, so security concern. $150 deposit was offensively high. Overall, I felt ripped off for the price I paid.

Self

10/10

Exceptional

22 Dec 2025

Garrett

Rooms were clean, were courteous

4/10

Poor

10 Nov 2025

Harrison

I cut my leg on the bed.
I didn't see a metal sticking out.
The bed skirt hide the sharp metal.
It very hard for me to heal soy family was concerned.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Bonnie J

The breakfast was great. There was so much variety. Our room was clean and comfortable. The staff was helpful.

Leisure Family

8/10

Excellent

25 Oct 2025

Jennifer

No thanks

4/10

Poor

06 Oct 2025

Janette

Tv was not working for all the channels.

10/10

Exceptional

04 Oct 2025

Pam

Front desk lady is awesome!
Rm#118

Business Family_with_children

8/10

Excellent

01 Oct 2025

Charles

Hotel was clean and the staff was efficient.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Sherry

The only complaint was our door had to be shut hard close to slamming it. It is warped and wouldn’t lock.

Friends_and_family Family

6/10

Pleasant

30 Sep 2025

Heather

It would be absolutely a much better place

10/10

Exceptional

25 Sep 2025

Laura

Great stay as always

Jetted tub in the room was just what we needed after fishing with grandkids and painting.

Partner

8/10

Excellent

23 Sep 2025

Chris

It's a nice stay.

Self

10/10

Exceptional

20 Sep 2025

Alicia

Good and clean. Friendly staff. The jacuzzi wasn’t working which was a bummer.

8/10

Excellent

06 Sep 2025

Bonnie

Room was clean. Found some old crumbs under the hide-a-bed. But all in all it was clean

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Cameron

Convenient location and offered decent breakfast.

Leisure Self

4/10

Poor

31 Aug 2025

Verified traveler

Friendly Staff, But Other Issues…

The room was at an elevated rate due to the Labor Day weekend. The breakfast was ok, but the same everyday. My son grabbed a yogurt to go, and when he started eating it he thought it tasted weird, turns out the expiration date was from 2023. There was a jacuzzi tub in the room, not in the bathroom, but in the corner of the room and the room smelled very musty I believe because of it. My son went to use the jacuzzi tub and when he turned the jets on, two live spiders came out into the water. I’ve never seen him jump so fast. After that no one wanted to use the jacuzzi tub, so we went to use the hot tub by the pool, and of course, it was out of order. The walls in the rooms seemed very thin as it was really loud when someone next door or upstairs turned on their water, and also we could hear practically every footstep from the room above us. If you have other options, you may want to check those out first…

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Rebekah

great hotel

8/10

Excellent

23 Aug 2025

Della

Close to everything.

Business Partner

2/10

Poor

05 Aug 2025

Eric

Got into the room and it smelled terrible.

10/10

Exceptional

20 Jul 2025

Debra

Great stay

Business Partner

10/10

Exceptional

17 Jul 2025

Chris

Very nice stay. Clean room, clean bed, clean floors, etc.

Self

8/10

Excellent

12 Jul 2025

Jeffrey

Rooms were a little outdated. Plumbing in shower was old school and didn’t have the updated soap and shampoo dispensers. Towels were in main room and not located next to shower. Associates were very helpful and pleasant.

Leisure Family

8/10

Excellent

25 Jun 2025

Dezirae

Liked the property but the beds were not the comfiest

Leisure Family

6/10

Pleasant

15 Jun 2025

Katie

Staff was amazing. The hot tub was out of order and the pool we were told was heated to 87 was maybe 65 degrees at best. It was freezing! Otherwise, the breakfast was good and the staff was beyond welcoming and friendly.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Shannan

Quiet, and beds are comfy

Leisure Family

6/10

Pleasant

09 Jun 2025

Mary

It was ok for one night. Hotel needs updating, especially the carpet. The ice machine leaked water all over the floor.
When we checked in, we had to look for the staff, she was nowhere to be found

Partner

2/10

Poor

08 Jun 2025

Heather

Terrible, rude staff and zero service through our entire prolonged stay

2/10

Poor

08 Jun 2025

Heather

Stayed for an entire week in a suite - they did not clean the room a single time even after multiple requests. Refused to bring more towels, etc. front desk was incredibly rude and disrespectful. Finally just started leaving the trash outside the door as that was the only way they’d pick it up. Staff was using the carts and wouldn’t let us use them until we got fed up and told then that they can bring up our luggage then.. we have literally stayed at this location a dozen times in the past and never had an issue, but it was bad enough that we will never be back or recommend it to anyone else.

Friends_and_family Family

8/10

Excellent

30 May 2025

Shirley

1st Snowflake trip

It was comfortable and had a really good breakfast

Friends_and_family Family

6/10

Pleasant

13 May 2025

Cheryl

Could have been cleaner. Water hose outside left out for people to trip on. Only time I saw any staff was at check in and breakfast. Suite was very small, pull out couch was very uncomfortable. Breakfast was mediocre. No hottub. Needs new carpeting. Towels were big and thick.

Leisure Family

10/10

Exceptional

22 Apr 2025

Alfonso

Clean & quiet

Business Self

10/10

Exceptional

20 Apr 2025

Raelene

Got the room at the last minute and they were very kind and professional

Leisure Family

6/10

Pleasant

15 Apr 2025

Megan

Very convenient place to stay and breakfast was good.

Leisure Partner

8/10

Excellent

06 Apr 2025

Andie

Great customer service.

Leisure Family_with_children

2/10

Poor

10 Mar 2025

Monique

Sorry

8/10

Excellent

05 Mar 2025

Jenny

Staff was great

6/10

Pleasant

24 Feb 2025

Janet

Hard beds and pushy to get us out way before time.

Everything was fine except the beds were super hard.

Also, cleaning ladies knocked at the door at 8:30. Then a phone call at 9:30 to let me know that we needed to be out at 11. We already planned on getting out before 11. We came up for a funeral that started at 11.

11 not 8:30 or to disturb us again at 9:30. We will never stay there again.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Wayne

This place is very clean and the people at the front desk were awesome!

Leisure Friends

10/10

Exceptional

28 Jan 2025

Russell

Friendly service

Business Family

6/10

Pleasant

17 Jan 2025

Verified traveler

Hot tub broken

All okay but disappointed the hot tub was not working. Expensive room for no hot tub.

Partner

10/10

Exceptional

28 Dec 2024

Brian

The breakfast was impressive for a hotel in this category. Lots of options and they have our favorite waffle maker. There aren't many hotel options in this area and I think this BW was the best choice. Thanks

Leisure Family

6/10

Pleasant

26 Dec 2024

Charles

Very clean rooms, nice lobby. The breakfast was dismal.

2/10

Poor

10 Dec 2024

Anna

Front desk said, their pool was heated, that is the reason I stayed there and they lied, pool wasn’t heated as a matter of fact, the water was freezing. I was very disappointed.

Friends_and_family Family

8/10

Excellent

16 Nov 2024

sharon

The breakfast was awesome!

Leisure

10/10

Exceptional

08 Nov 2024

Dean

Business

Business trip

Business

8/10

Excellent

06 Oct 2024

Angela

You never know what you’ll get with a Best Western. We were a bit nervous but pleasantly surprised! Our room was very clean! No foul smells, towels were white, bathroom was clean, we were very happy.

Friends_and_family Family

8/10

Excellent

05 Oct 2024

Monalee

Staff was friendly and very helpful

Leisure Family

10/10

Exceptional

08 Sep 2024

Michael

We had a great time. Very convenient location.

8/10

Excellent

03 Sep 2024

Don

Everything is good except I did not get my $150 deposit back and I left the room in great shape except I did not make the bed. Are you now charging $150 just because the bed was not made?

Leisure Self

2/10

Poor

29 Aug 2024

Verified traveler

Bad business practice.

I tried to cancel my trip due an emergency, but was refused a refund.

Friends_and_family Friends

10/10

Exceptional

17 Aug 2024

Jennifer

The room was clean and staff very nice. Will definitely stay there again😊

Business Friends

10/10

Exceptional

14 Jul 2024

Roxanne

Very nice people, and the room is clean and neat (which are the most important things!) but the motel is just a little bit beat up and old. Linens were clean and ok but nothing special. It was fine for a one nighter.

Business Family

8/10

Excellent

14 Jul 2024

Don

Other than the room above me sounding like a wrestling match for several hours in the evening and morning, it was not bad.

Leisure Self

10/10

Exceptional

28 Jun 2024

Margaret

Very clean, close to many places to eat and stores. Friendly staff and informative. Would stay again

Leisure Family

8/10

Excellent

16 Jun 2024

Shannan

The rooms were spacious, comfortable and clean however the walls were paper thin.

Leisure Family

10/10

Exceptional

11 Jun 2024

Kristi

Great hotel

Best Western in Snowflake is great! Very clean, quiet, and comfortable.

Partner

8/10

Excellent

08 Jun 2024

Catalina

Overall a good stay, got what you paid for only negative is $25 charge for check out at 12pm

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Polly

Very nice staff, they work like they do care about the customers.

Leisure Family

4/10

Poor

03 Jun 2024

James

Lack of any kind of professional service…. Seemed very difficult for them to do anything

Business_and_leisure Family

8/10

Excellent

29 May 2024

Sarah

Good breakfast options . Quiet.

8/10

Excellent

17 May 2024

Michelle

Friendly staff, easy to get to. Great continental breakfast options

Leisure Partner

6/10

Pleasant

05 May 2024

Matthew

The pool and hot tub were out of order.

Leisure Family

10/10

Exceptional

05 May 2024

Verified traveler

Extremely well kept, plenty for breakfast, no issues at all

Leisure Partner

10/10

Exceptional

03 May 2024

Ken

Very well maintained property; rooms very clean - will stay their again.

Business

2/10

Poor

23 Apr 2024

JOHN

The night shift people were great but the morning lady was not professional at all, had attitude and then just ignored me and stopped talking to me. She was an absolute wench. She went out of her way to charge me a pet deposit when the night shift people when checking in welcomed me, saw my animals and were asking me about them and so friendly. The lady in the morning when I went to check out said I wasn’t allowed to have my cat there even though the night staff saw all my animals and said nothing, and charged my deposit, even after she saw I didn’t have any pet waiver signed. The staff at night didn’t have me sign anything and were fine. The next morning she said they didn’t even make me sign the waiver, I said well because no waiver was signed, they saw my pets and no one had an issue that I shouldn’t be charged for the property staff not doing their job but then blame it on me. I could’ve made accommodations for my cat for the night but no one cared but her. She went out of her way to be a complete wench, charged me, had attitude with me, and then stopped talking to me altogether. I cannot believe someone in this type of industry would treat a customer this way. This was such a great way to start off my very first day living in this town.

Leisure Family_with_children

8/10

Excellent

29 Mar 2024

Jack

The hotel was in good shape. The hot tub was not functioning. I wish it was. The breakfast was adequate to the Road service.

Friends_and_family Family

10/10

Exceptional

25 Mar 2024

DAVID

Great service

Friends_and_family Family

8/10

Excellent

18 Mar 2024

James

A nice quiet place in snowflake AZ, a town off the beaten path.

Leisure Self

6/10

Pleasant

04 Mar 2024

Bryan

A half hearted greeting upon arrival, strictly business as if she had somewhere else to go.
Worst breakfast room ever.
Hot tub and pool both cold..."sorry bout that"
Room just ok, one coffee.
Wont stay again, wont recommend.
Frequent traveler.

Business_and_leisure Family

6/10

Pleasant

16 Jan 2024

Brendan

The room and hotel were clean. The room was very noisy, it sounded like the upstairs guests were a competitive clogging team. Otherwise, it was fine.

10/10

Exceptional

13 Dec 2023

Geneva

Nice, clean, and quiet hotel. We booked a room with a whirlpool tub and it was a nice size and nice bubbles, although the hot water had a hard time keeping up with the demand.
Unfortunately the pool had just closed for maintenance a day or two before we checked in, which was a bummer but maintenance has to be done from time to time and I understand that. We took a peek at the pool room anyway out of curiosity and it looked like a nice facility.
The only real downside to the stay was that we got there about 2 hours before check in and we were the only people there at the time, no other cars in the parking lot, and the gentleman at the reception desks verified that our room was indeed ready, but because of the way their computer system works, he couldn't waive the early check-in fee until about a quarter to 3, check in time. There was no actual, practical reason why he couldn't have just checked us in right then as a courtesy so it was a little irksome after our long drive. It's definitely something that needs to be changed with the Best Western software. I understand there being a fee if they need to prioritize our room for housekeeping but if the room is just sitting there, already done and ready and everyone working there is sitting around, twiddling their thumbs, waiting for the clock to strike 3, well the staff should be allowed to make the call to check people in and have happy customers.

Business_and_leisure Family

6/10

Pleasant

12 Dec 2023

Verified traveler

Not the property fault...its yours! Hey people make mistakes, things change. Locking me into that property, unable to change when things change.

Leisure Self

10/10

Exceptional

25 Nov 2023

Ranay

Staff were friendly. Property was clean and well taken care of.

Leisure Family

10/10

Exceptional

31 Oct 2023

Lee

Easy check in

Leisure Partner

10/10

Exceptional

16 Oct 2023

John

It was nice and clean. The evening desk manager was extremely nice and very helpful.

Leisure Family

6/10

Pleasant

14 Oct 2023

Mike

$150.00 deposit for “incidentals”???

Call it what it is, a security deposit.

There is no mini bar or room service so you can’t have “incidentals” And, it’s 30 miles from Holbrook.

Business Partner

10/10

Exceptional

10 Oct 2023

Holly

Very nice property. Delicious breakfast, nice clean room.

Leisure Family

10/10

Exceptional

07 Oct 2023

Lee

No Microwave in the room 😬

Leisure Family

8/10

Excellent

03 Oct 2023

Verified traveler

Best Western Snowflake, AZ

Nice enough hotel. Staff was friendly. As a heads up - no shampoo is provided anymore. Pillows were o.k. Breakfast was good. Rooms cleaned well. It fit the bill for our two night there.

Partner

6/10

Pleasant

17 Sep 2023

Pablo

Disappointed

For the rate of over 150.00 the room smelled dirty although it looked clean and it stunk all the way down the hallway. I would not recommend this motel to anyone

10/10

Exceptional

18 Aug 2023

Glenn

the room and the shared areas are all very clean and look modern in terms of decor and condition; the heated indoor pool and hot tub were both excellent; breakfast included a wide selection and everything I had was enjoyable

Leisure Family

8/10

Excellent

26 Jul 2023

chakradhar

Overall, it is good in a small town. Here are the two things we didn’t like:

1. We noticed some bugs on the room floor coming out of carpet.
2. Breakfast closes at 9 am which we think is too early. It should be open at least till 10 am.

Leisure Family

6/10

Pleasant

29 Jun 2023

Kim

We were not given any details about breakfast’s, when and where. Is been 4 days still my money is on hold with them and no one is answering the phone when I call. I’m feel frustrated when all these things could’ve been explained when we checked in.

Friends_and_family Family

10/10

Exceptional

23 Jun 2023

Gregory

Clean property which was recently remodeled. Staff is really welcoming. Large pool was unfortunately super cloudy - looking sketchy. Never would swim in it. Looking forward to free breakfast tomorrow.

Leisure Partner

6/10

Pleasant

18 Jun 2023

steve

The rooms weren't bad as far as clean and condition but the lobby was bad especially the stairs going to the second floor. They were grossly dirty, to the point that we considered going somewhere else.

Business_and_leisure Partner

8/10

Excellent

12 Jun 2023

Kayla

It was ok. Not horrible.

Leisure Family

4/10

Poor

02 Jun 2023

Rosemary

The elevator not working. Air-condition would not keep room at a stable temp. Over all not as nice as others i have stayed in.

10/10

Exceptional

15 May 2023

Loren

Staff willing to go extra mile in service to customers.

Leisure Family

2/10

Poor

01 May 2023

Teri

Worst stay ever.

They claimed on their web page they had a pool. It was not in commission. The pictures of of the rooms show microwaves. There are are no microwaves. You have to use the one small microwave in lobby. Our first room the fridge was broken so we had to move rooms. The elevator was out of commission as well and they had no rooms with handycap toilets available. The manager was suppose to be on site by nine but we waited until 11 and she still never showed. They would not provide me a number for corporate. Will never use that hotel again. There is a much cheaper hotel just down the road that serves a great breakfast. They dont have a pool but its clean, has microwaves in the room and the staff are lovely. Its the Silver Inn.

Friends_and_family Friends

2/10

Poor

27 Apr 2023

JAMES

The automatic front door opener did not work. One of the two front doors would not open. The elevator did not work. The pool was closed. The handicapped room was not in operation. The carpets were filthy.

Leisure Partner