Izzy
This is the first hotel I have complained at. Our first room, the toilet was leaking, and creating a pool of toilet water in the shower. We asked for this to be fixed, or a new room, the lady said ‘we will good clean’. We said no, this is not acceptable. She said ‘tomorrow’. The next day it was still not fixed, staff tried to tell us tomorrow again, and we can have a new room (bear in mind that morning 4 rooms were checking out that we could have had). Eventually they swapped our room with somebody else (did not tell this person the toilet water was all over the floor). Other guests said their sink was not working, another room shower was broken, another room there was blood on the sheets and mould all the way up the walls, and another the fridge was broken. Every guest we spoke to had moved rooms. The guest with mould up the wall then moved into the room with the broken toilet. Every room seemed to have a problem. I would not recommend on these grounds. Additionally, the short lady in navy blue top was SO RUDE to us!!! She told us to just check out and go to a different hotel. Kept shouting at us unnecessarily. I’ve never had such encounter! This same lady kept lying to us saying the toilet would be fixed. I spoke to the manager on the phone and he said to just check out - they had no intention of fixing the problems, they just love guests around. The 2 gentlemen staff were very polite and tried to help us with the problem. One of them got us on the phone to the manager.
