Sarova Woodlands Hotel & Spa

Kenya , Nakuru
Nakuru, Nairobi-Nakuru Highway
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50 reviews shown

8/10

Excellent

15 Feb 2026

Meshack

The room was good

10/10

Exceptional

08 Feb 2026

Mark

The room was astonishing and the staff so accommodating

Partner

10/10

Exceptional

27 Sep 2025

Aquethea

This property was amazing! The young lady who checked me in was very kind and was able to accommodate me on transportation back to the airport. I would gladly return to this establishment.

10/10

Exceptional

19 Jul 2025

Ursula

Beautiful lobby, wonderful staff. Quiet, comfortable, and nicely decorated rooms. Not far from Nakuru National Park.

Leisure Partner

10/10

Exceptional

30 Jun 2025

CATHERINE

Very kind and welcoming staff

10/10

Exceptional

25 May 2025

Timothy

Excellent reception, smooth check in, clean room, delicious food, classy ambiance

Leisure

10/10

Exceptional

20 May 2025

Cynthia Jo

Everyone at the Sarava Woodlands was kind, welcoming, and helpful. The service is impeccable, the grounds are beautiful, and it's very comfortable and welcoming. We had a workshop at the hotel with local community members. The hotel provided everything we needed--tea, snacks, lunch, projector, paper, writing materials, etc., for a very fair price. Our workshop members were very happy and the day went smoothly. My group had a miscommunication among us about transportation, but the hotel was able to arrange transportation at 9pm for an 8am pickup of 25 people the next day. Our group checkout was a little complicated, but Betty was a pro and managed everything quickly and professionally. I have no complaints at all about the hotel and will stay there again.

Business_and_leisure

10/10

Exceptional

12 Nov 2024

Rebecca

C’est fantastique!

10/10

Exceptional

25 Sep 2024

Dorothy

All of the staff were wonderful!! They helped us with whatever we needed. They were always smiling and willing to assist us whenever we needed. We will definitely be back next year and book this hotel again.

Business_and_leisure Family

10/10

Exceptional

16 Jul 2024

Rebecca

The staff members were wonderful!

8/10

Excellent

15 Jul 2024

Clement

No gym

Leisure

10/10

Exceptional

04 Jun 2024

Kristopher

Great hotel, helpful staff

The hotel was very nice and clean, but the staff are the stars here.
Everyone from the restaurant to the front desk was kind and helpful.
Specifically Betty at reception. She went above and beyond to help me during my stay.

Business

10/10

Exceptional

20 Apr 2024

Mansa J

Great Staff

Great stuffs.
They were all very friendly and helpful when called upon.

Partner

10/10

Exceptional

17 Mar 2024

Paul

Nakuru Getaway

Amazing stay in Sarova Woodlands.

The rooms aren’t massive but are very comfortable.
The AC is great.
The shower has great water pressure and the I had the best nights sleep in the bed.

Partner

10/10

Exceptional

03 Mar 2024

George

Friendly and helpful staff, comfortable rooms, and safe location.

Business Family

8/10

Excellent

27 Dec 2023

Ruth

Potitives:

Everything at Sarova woodlands is excellent, the service, attention to guests, the Breakfast Buffet had varieties and i especially treasured the healthy kenyan cuisine of veges, arrowroots, sweetpotatoes etc. Everyday there was new food items!

Negatives: The fact that the health club incl the gym and the Spa were/are still unavailable.The information about this should, in my opinion be on the FRONT pages given the fact that it is a spa Hotel and not on the last pages where i found out later, after i had already booked for a week. That really bothered me, as i workout every day and i would have loved a spa day!

(b)There is 24 hours housekeeping, the downside is that they ( sometimes) drag and pull furniture that woke me up several times during the night.

Otherwise an excellent hotel with comfort, security, excellent service, very friendly staff and great food!

Thank you Sarova woodlands Nakuru!

Leisure Family

10/10

Exceptional

27 Nov 2023

John

Unbelievably helpful staff. Clean rooms. Comfy beds. Extraordinary service. Great food. They really go out of their way to make it a home away from home.

Business Self

10/10

Exceptional

17 Oct 2023

Sushma

Great place to stay

It was great. The staff were very helpful and friendly. The service was great throughout.

Partner

10/10

Exceptional

02 Sep 2023

Lynn

Very nice hotel.

10/10

Exceptional

27 Feb 2023

George

Comfortable, friendly staff and relaxing.

Business Family

10/10

Exceptional

08 Jan 2023

Jaquiline

The hotel ambience is beautiful. It has all the amenities one would need. The staff go above and beyond to make your stay comfortable.

Leisure Family

8/10

Excellent

05 Jan 2023

Oscar

Clean place. No signs on the road to hotel. Easy to get lost. We used a motorcycle escort to guide us to hotel on the hill. Food reasonable.

Leisure Partner

10/10

Exceptional

13 Oct 2022

Haydar

The check in was really smoth .friendly customer service.and my stay was absolutely amazing. They showed me where my room was .even guided me to the breakfast area .big thank you to harriet and her friend in the breakfast area .super friendly .great job guys.i will be staying afain for sure .

Leisure Self

10/10

Exceptional

26 Jul 2022

Dai

This is a lovely hotel with beautiful gardens. The room is smartly designed, comfortable, and clean. Though I had a bit of issue with wifi but was resolved soon.

Business

10/10

Exceptional

25 Jul 2022

Sean

Nice hotel, good price, Secured with nice staff and a 2 min walk from the huge Supermarket that covers all your needs.

Leisure Partner

8/10

Excellent

20 Jul 2022

BRIAN

overall my experience was great I felt very comfortable with safety and security staff were nice food was very good room was great overall but for one thing it was an on going issue so it really hurt my experience... I live in the North East United States.. my trip was in July which is normally the coolest month in Kenya... over nights 50 daytime 70 so for me that would be perfect!!! however my rooms A/C was never able to cool the room the two nights I stayed... It was 78 degrees in my room.. for the locals that's cold.. but for me that's hot!! after having staff come to the room and check the A/C only to be told it's working.. totally ruined things. I like to sleep at night but not in a hot! room... so I'm not sure how great this place would be the rest of the year when it's hot in Kenya... I asked for a fan but that was not an option.. I would suggest to the hotel to have a few fans for guests it would have made a world of difference..

Leisure Self

10/10

Exceptional

18 Apr 2022

George

easy checkin, friendly staff, clean and comfortable rooms, and great restaurant.

Business Self

8/10

Excellent

04 Mar 2022

Zuriani

It is professionally run, very clean and quiet. A comfortable stay. Food was very average.

Business

8/10

Excellent

15 Oct 2021

Anthony Nicholas

This is a beautiful hotel. However, their administration is horrible and I would never stay there again. After checking out the front desk personnel came chasing after me insinuating that I left without paying for incidentals. This is despite my having my American Express card on file for incidentals. In addition, despite paying for breakfast to be included I was charged for breakfast. Finally, after going back into the hotel and settling up with them, they contacted my sister in law over breakfast which was 1800 shillings which is was included in the room fee. This hotel chain should be avoided at all costs since they operate like a third world motel.

Business_and_leisure Self

8/10

Excellent

15 Sep 2021

Laila

Nice luxorious hotel. Large rooms with soft beds and modern bathrooms. Hotel is good wheelchair accessible with a adapted room and staff is friendly and helpfull. Atmosphere of the hotel is great and good location 20 minutes from lake nakuru. Food was a bit disappointing for us for these prices you expect the best but dinner was not. Burger was great and home made, the steak however was chewy and gross. Luckily I could change to a pizza wich was oke but nothing special could be better for sure. Desserts were almost all not available.. Staff friendly again. Breakfast was better with enough choices and good quality.

Leisure Partner

10/10

Exceptional

08 Aug 2021

Verified traveler

Awesome

2 night stay which was fantastic. A walking distance to Naivas supermarket for last minute needs. The staff were very friendly.

Friends_and_family Family

10/10

Exceptional

26 Jul 2021

Verified traveler

Very friendly staff,particularly

8/10

Excellent

21 Jul 2021

Verified traveler

Nice place for a business stay. Room had mosquitoes though...the screens were loose and didn't work.

Business

8/10

Excellent

14 Jul 2021

Verified traveler

Ok value for money. The room that I was in looked a bit dated. But overall it was a pleasant stay. Disappointing that the hotel was not flexible in providing a late check out. Dont think it was that full. Food options were pretty decent.

Business_and_leisure Self

10/10

Exceptional

03 Jun 2021

Verified traveler

This is one of the finest hotels in the world!

I’ve stayed at some of the best hotels in America, Europe and the Caribbean, but none can compare to the Sarova Woodlands Hotel!

The staff is superb - kind, caring, and very attentive! The friendly front desk staff goes above and beyond to ensure that the needs of the hotel guests are met!

The facility is clean and sparking! It is very well maintained!

The restaurant serves a variety of tasty dishes from African and Indian cuisines! Excellent service in the restaurant too!

Overall this hotel has exceeded the 5-star rating!

Dr. Morelan

Leisure Partner

10/10

Exceptional

20 Apr 2021

Verified traveler

This hotel exceeded my expectations. The room and bathroom were spotless. The room service was delightful. The food was excellent both in room and in the restaurant. The service was exceptional. I will definitely stay here again.

Business_and_leisure Self

10/10

Exceptional

16 Oct 2020

Matthew

Very good place

Hotel is good in almost all aspects. Staff are 99% friendly and professional. Although I think the numbers of staff may be too low right now and it led to a couple of short but needless waits for service. Hotel is in great condition, impressive communal areas. Comfortable courtyard to sit and relax. Food isn't cheap, but it is great quality. Breakfast buffet is weird, with the layout meaning you have to find a staff member to serve basic items and because they have obviously reduced staff, probably due to economic damage of the pandemic, this can effect the experience and I presume they have done this so they can restrict how much people eat at the buffet. It's weird. Rooms are very comfortable, spacious and clean. Location is fine, just a little way out of town, not far from the national park. Nakuru town itself is a little sketchy, especially at night, we had a bad experience, so take care. Sarova Woodlands is overall an excellent hotel, despite the odd minor negative point.

Friends_and_family Family

10/10

Exceptional

20 Sep 2020

Verified traveler

We loved the friensliness of the staff, cleanliness ofbthe facilities and beauty of the garden.

Partner

8/10

Excellent

20 Jan 2020

Raphael Mwangi

Home Away From Home

Sarova Woodlands Hotel is home away from home.

I noticed that the team in the restaurant need training on how to position the cutlery.

Breakfast Is Served
Put the plate at the center of the individual table setting, with the napkin and fork on the left and the other silverware on the right. To the upper left of the plate is the juice glass, while the cup and saucer go on the upper right.

Partner

2/10

Poor

29 Dec 2019

Fiona

Cheaters

They chareged us for breakfast
Abd we had alreadybpaid tour site
How sad

Friends_and_family Friends

8/10

Excellent

11 Dec 2019

Verified traveler

The staff at the reception are very good, some of the cleaners not. The cleaners can’t help you when you have many luggages. They look at you only and do not help when you call them to support

Business Self

10/10

Exceptional

05 Dec 2019

Chan

Relaxing Stay at End of 2-week Trip

We stayed for 3 nights in a junior suite before flying back to USA.
Pros: very friendly staff, great location, new facility, spacious room/suite, and delicious pastries; convenient to Lake Nakuru Park, and other sites.
Cons: nothing important, just a little confusion about the specific suite we booked (valley views as described at Hotels.com) vs the one we ended up staying (courtyard view, as Sarova staff insisted there is no junior suite with the views of the valley); I'm not sure why such a discrepancy.

Partner

10/10

Exceptional

16 Nov 2019

Francis

My stay was amazing. I enjoyed myself

Business

10/10

Exceptional

08 Nov 2019

Johnny

MeShack was the best!!! Loved the staff.... security is tight which makes you feel safe..... out room was exceptional!!!

Business_and_leisure Partner

6/10

Pleasant

06 Nov 2019

Christine

Its quiet and very clean. Safe place to stay too. The staff where willing to assist and were very friendly.

Friends_and_family Family

8/10

Excellent

17 Oct 2019

Verified traveler

Good stay.

The stay was good.
Booked into a standard room with a king bed. The air conditioning unit did not work but alert for that the room was good. Music from restaurant was noticeable until about 22h00 but not unpleasant.
The hotel itself as well as the staff all great.
The breakfast and dinner were buffet and were great with a great selection.
There is a bar.

8/10

Excellent

16 Oct 2019

Verified traveler

The rooms were very clean and comfortable as was the reception and main areas. The staff were very friendly and helpful. Finding the hotel was a little difficult, maybe a large sign on the highway is needed. I would definitely recommend this hotel

Leisure Partner

10/10

Exceptional

15 Aug 2019

Gloria

A very comfortable hotel

The rooms are very nice and spotlessly clean. Everyone was extremely friendly and helpful. The food a la carte excellent, the buffet good but not special, soups are the best and a fresh squeezed juice in the morning.

10/10

Exceptional

06 Aug 2019

Verified traveler

Excelent experience. Friendly staff. Wonderful food. Very clean and modern rooms.

Business_and_leisure Family

6/10

Pleasant

26 Jun 2019

Carey

Sarova Woodlands overlooks the little things

I stayed for two nights with three friends. Two twin rooms were booked. Single beds only - at least expected King Singles at Sarova. No additional items like toothpaste and brush, slippers, etc. Rooms are small. The wait staff in the dining room were excellent. The restaurant manager, sorry to say, very unaccommodating. I would have expected that within the Sarova training, that the management's first and foremost priority is to ensure guests are happily satisfied, to fix any problem so that guests go away thinking good things of the Sarova brand. Your male restaurant manager needs retraining and could learn from his female waiters who were superb. Would I stay at the Woodlands Sarova again? Probably not. Please don't promote the spa when it is not even open. The Sarova brand is slightly tarnished and needs some serious attention when competing with the likes of the Serena and Fairmont brands in Kenya. It's the little things that count when ensuring guests enjoy their stay at Sarova, and this time around you left me disappointed. I left for the Lake Elementeita Serena and thoroughly enjoyed my stay there, so much so, I will return.

Friends