Name: Americas Best Value Inn West Frankfort
Address: 1001 Factory Outlet Blvd., Illinois, 62896, US

8/10

Excellent

26 Jul 2026

Melanie

Room clean, convenient location, quiet

4/10

Poor

21 Jul 2026

Tony

If you just need a place to sleep, this will work. Clean sheets, bed were ok. Very small bath, pedestal sink, a/c was turned off on a 98° day and we had to wait to chill down the room. No elevator, very small \"free breakfast\" mix and match outdated furnishings with stains. Smelled like smoke and BO.

Family_with_children

8/10

Excellent

05 Jul 2026

Sharon

The room was comfortable, but the bathroom could use some updating and be cleaned more thoroughly. The A/C was ok as it kept turning on and off a lot and was noisy. The breakfast choices was wonderful. Fresh fruit, yogurts, danishes, bagels with cream cheese, chicken and biscuits sandwiches, OJ, coffee, milk, and cereal.

Partner

10/10

Exceptional

16 Jun 2026

Mary

Outstanding property, beds were very comfortable, rooms were clean and the breakfast buffet was great. Staff was very helpful

2/10

Poor

15 Jun 2026

Heidi

Blood on bedding ac broken floor wet. Wendy’s sofa in fridge. Paid for queen bed but bed was smaller

2/10

Poor

14 Jun 2026

Melody

I booked this hotel for myself, husband and 2 of our adult children on our way back from a family vacation. It was a bad experience from the get go. The guy behind the front desk wasn't very friendly when I went to check in. Like normal he asked for my ID and the credit card I used, no problem. He had me fill out some paperwork, name, license plate number, the usual stuff, I filled it out and I gave it back to him. It is taking him several minutes longer than I have ever had to wait and we were the only ones trying to check in at the time. He wrote down the price stated for my stay through Hotels.com as 76.41 on this paper and handed me a copy. I asked him for a printed receipt and he reluctantly gives me one. I quickly glanced at the price charged and it was $76.41 so I'm thinking all is good. We get to the room and it is very basic. I had booked 2 queen beds. I got 2 full beds. The ac didn't work properly so we were uncomfortable and hot throughout the night. There was barely any shampoo in the bathroom and the rooms need a good cleaning. The floors are dirty so don't walk around barefoot.

6/10

Pleasant

11 Jun 2026

Greg

The hotel was clean and fine for the price. But the shower head did not work in the room so made for a difficult shower. It was fine for one night but needs some work.

Self

8/10

Excellent

07 Jun 2026

Brittney

No bugs that I seen… floor was still wet when we got into our room which was nice cuz we knew it was clean… but did have some pulling paint and door frame didn’t cover the gaps from the wall

Friends

10/10

Exceptional

07 Jun 2026

Byron

Room was clean and very comfortable! Staff was great!

10/10

Exceptional

03 Jun 2026

Gussie

The room was very clean compared to the last time we stayed there. Looks like it was freshly painted and new flooring. The breakfast was good. There was still coffee after 10am. The has always been friendly.

Partner

6/10

Pleasant

01 Jun 2026

Douglas

The bed was fine, and I was able to sleep well. Overall, the room was clean. The bathroom's fixtures were kind of outdated, and the pressure in the shower head was very low. But all I needed was a comfortable place to sleep, and they provided that.

\"How helpful were the amenities?\" Fine...once I found them.

Self

10/10

Exceptional

17 May 2026

Kelley

Great price for a nice king suite with jetted tub

Friends

10/10

Exceptional

17 May 2026

Kelley

Room was clean, whenever i needed something extra they were glad to hand me. Friendly staff. The lady was very sweet to me. Wished me happy birthday. 😊

Friends

6/10

Pleasant

13 May 2026

Jonathan

I was hoping we would have tea or coffee making facilities in our room but that was not the case. Our room was clean but in the bathroom the valve line supply at the toilet was leaking and had a bucket under it which I emptied twice. The bed was comfortable. Breakfast had tea coffee plus milk and orange juice. Cereal was available plus fruit. Toast, muffins, etc were available. There were restaurants nearby and just off 1-57 so convenient.

Friends_and_family Family

10/10

Exceptional

11 May 2026

JOHN

Yes everything was greaT

Partner

8/10

Excellent

11 May 2026

Leann

Clean, quiet. Staff were nice. If you are on a budget and just need a place to sleep and a hot shower, this is a good place to stay. We will stay here again.

Friends_and_family Family

2/10

Poor

09 May 2026

Chris

Where to begin, my wife and I booked the ( King suite ) once we entered the room the Jacuzzi tub was pleasant but the roof above it had a random piece of drywall on the ceiling. We went to put our drinks in the refrigerator which had mold inside of it and was unplugged. I personally cleaned it up. The baseboard in the bathroom was falling off the floor and a large whole in the ceiling. Speaking of the bathroom the shower didn't turn on and the the dryer that was mounted to the wall the cord had electrical tape on it in several places. The bedroom windows had water damage and the baseboards were peeling off walls and had mold visible. Had any other hotel been available at that time I would have refused the room. This is literally the first bad review I've ever given to anything ever. I hope this helps future travelers.

Partner

6/10

Pleasant

06 May 2026

JOYCE

Room 104, It's a queen handicap accessible room..tub with shower chair, standard 17 inch toilet which I was grateful for. Bring your own shower gel they only hv that rough bar soap..
Room has a mini fridge and microwave..both were clean..the bed was a mattress on top if a steel frame. I slept fine so I won't ding them for the mattress..The breakfast consisted of 2 cereal canisters there was milk and a empty oj carafe 1 yogurt left..basket of tangerines..wont say they looked the best..bc they weren't as firm as they should be..but edible..I didn't do the coffee bc well yeah I didn't like the set up..I made 2 slices of toast the condiments where in the fridge so that ws good.
No check in issues so if I ever visit rend lake again they may be a cheap option..160 for 2 days..peaceful and it has a plenty food and gas options..

Friends_and_family Friends

8/10

Excellent

03 May 2026

Tracy

The property was conviently located off the interstate and close to gas stations. It was very nice and quiet the whole time we were there. Great value for the price. Even included a free continental breakfast.

Partner

8/10

Excellent

30 Apr 2026

Tryphena

It was a good stay! Pretty loud at night. Everything was good

Self

8/10

Excellent

25 Apr 2026

Chad

Standard

Friends

10/10

Exceptional

23 Apr 2026

Kelley

Good area right off the highway near the food choices

8/10

Excellent

19 Apr 2026

Marie

Breakfast included fruit and yogurt
Bath towels largebut very thin
Mictowave and refrigerator but no coffee pot in room

10/10

Exceptional

19 Apr 2026

Kelley

Its nicely taken care of

6/10

Pleasant

19 Apr 2026

Sean

The room was clean and simple. It is what you would expect at this price. Bathroom is outdated and needs improvement. Breakfast was very sparse with few choices. Fine place for a night or two.

Family

6/10

Pleasant

15 Apr 2026

Matthias

Friendly staff.
Room OK

6/10

Pleasant

02 Apr 2026

Jessica

Clean room

Family

2/10

Poor

29 Mar 2026

Hunter

Stayed here for 5 days traveling for work. The rooms were clean enough, but the housekeepers walked into my room two days in a row without knocking or announcing themselves first, they just opened the door and walked in. I was not going to be in the room on the last day of my stay so I expected they would just let themselves in again. I neatly stacked all my trash, towels, and bedsheets near the door so they could easily collect. Came back to the room that night to find it untouched. No clean towels or linens and trash still by the door. I went to the service desk to ask for clean towels and had to wait 20 minutes for them becuase the receptionist on duty did not know where the keys to the storage room were. Will not be staying here again.

Business

10/10

Exceptional

15 Mar 2026

Domingo

Nice overnight place. Good location. Very pleasant.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Michelle

Clean n jetted tub

Self

10/10

Exceptional

19 Feb 2026

Lynn

Great

6/10

Pleasant

15 Feb 2026

Denise

The outside and lobby was clean. The young girl St the front desk was friendly and helpful. Th rooms were clean. The fridge was huge but looked a little rough on the outside but very clean on the inside. Beds weren’t too bad clean pillows soft. Bathroom has some tile broke sink was crewed to the wall. You can tell it wasn’t the original toilet that used to be in there didn’t match the spot on the floor and it moved when you sat firm on it. There was permanent stains on the tub But it was clean. Door was not put in tight padlock wouldn’t with but it had 2 other locks on it. Wasn’t that bad of a start but the room beside us they were arguing had a kids screaming and kept slamming their door really hard. Did it till about 11:30 at night. Kept waking us up throughout the night. Scared my daughter where she was afraid to go to sleep cause she thought someone was breaking in.

Business Family

6/10

Pleasant

04 Jan 2026

James

Coffee was okay, staff was friendly and helpful. Kroger across the road quarter mile, gas station truck stop closer, Starbucks is vacant.

Business Self

4/10

Poor

23 Dec 2025

Sharon

The heat didn't work it would get hot for a little bit then it would start pushing out cold air froze all night

Leisure Partner

8/10

Excellent

08 Nov 2025

Matthew

Staff was very nice and professional. Room was clean, bed was comfortable. There was a bit of cigarette smell, but would stay again.

Leisure Partner

10/10

Exceptional

03 Nov 2025

David

Good price and clean. Thanks

Leisure Family

8/10

Excellent

28 Oct 2025

James

The room was very clean and comfortable.

6/10

Pleasant

14 Oct 2025

LAURA

The air conditioning in the room leaked in the floor leaving

6/10

Pleasant

10 Oct 2025

Elizabeth

Room was ok. Place is getting run down. Old bedspread’s, one had stain on it. Broken down vending machines in lobby.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Charles

Staff was available when I needed them. Breakfast was limited but doable. The only comment is that thebath towels could have been a better quality. However there were enough towels to dry satisfactorily after my showers.

Business

8/10

Excellent

21 Sep 2025

Sheryle

Good Way to end a long trip

Super Staff, made sure we had a baby crib, kept the light on for our late arrival. Tidy, retro look and very large comfortable room. Thank you America's Best.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Gussie

The toilet stool had a crack in the side, and it had a bolt missing on the bottom. When you moved on it it would tilt. The hair dryer outlet had a big crack, and it looked like it had been smoking. The outlet was not GFCI (dangerous). The air conditioning system did not work properly. The trash outside of the building was not emptied for the 5 days we were there. There were weeds all around the outside of the building. The coffee was good.

Leisure

8/10

Excellent

10 Aug 2025

Michael

No coffee pot inroom, tv had a big advertisement on screen and couldn't be removed. Need more breakfast options

Leisure Partner

2/10

Poor

28 Jul 2025

Rafael

Dirty Room,had lots of spiders and cobwebs .

8/10

Excellent

10 Jul 2025

John

Room was clean and spacious. We really enjoyed our table with two chairs. Breakfast was a basic continental breakfast with no protein. Parking lot needed cleaning but otherwise very good hotel for tge price.

Leisure Family

4/10

Poor

03 Jul 2025

Shelley

Riom was hot and receptionist was rude

Self

2/10

Poor

29 Jun 2025

Russ

The room was 'clammy', the bedsheets were not neat and felt as though they hadn't been laundered, but the kicker was that the towels were 'used' . . from the previous occupant! Never again, this place, no matter that they are in the lower price range . . N-E-V-E-R

Business Self

10/10

Exceptional

27 Jun 2025

Jean

Extremely friendly staff.

Leisure Family_with_children

8/10

Excellent

27 Jun 2025

Yankiel

The room was ok. The people nice.

4/10

Poor

25 Jun 2025

Branden

Weird spot, semis sleep in the parking lot next door buy gas station and a taco bell.

Leisure Family

10/10

Exceptional

14 Jun 2025

Angel

This is my 3rd stay here in the last 6 months. The staff is friendly and welcoming. The room is big and clean. The bed is comfortable and I felt safe parking my luxury vehicle here. Although there are big rigs near by it doesn’t cause much noise or loitering from vagrants.
I WILL BE BACK IN A MONTH!!!! A rating for this place
Btw
I do swing for the King Jacuzzi suite each time. Even offered me my regular room since the reservation didn’t show. I declined got room across the hall that was just as conforming
Way to go family keep up the good work and cheerful attitude
It doesn’t go unnoticed

Business_and_leisure Self

8/10

Excellent

05 Jun 2025

Calvin

Needs a little upgrading. Furniture and bedding are old and worn and mattress is too soft and saggy. Definitely didn’t look like the pictures, but appreciated the economical price. Found a live bug on the extra mattress, not sure what kind. Otherwise, everything seemed very clean.

Leisure Partner

10/10

Exceptional

10 May 2025

keyron

Hotel is average but good for the price

Self

8/10

Excellent

01 May 2025

Joseph

Great staff !

It was a good stay and the employees where very friendly .

Friends_and_family Family

8/10

Excellent

22 Apr 2025

Katherine

Clean. Friendly staff. Non smoking room, but near the smokers to still smell it.

Leisure Partner

4/10

Poor

12 Apr 2025

Charles

Basically no breakfast other then banana and oatmeal packets. Deadbolts on door did not work.

Leisure Family

10/10

Exceptional

06 Apr 2025

Tangilla

West Frankfort visit

Our stay was very good. The hotel was an older hotel but very clean and kept up. There weren't a lot of amenities but we were only looking for a place to sleep. Staff were very pleasant and helpful. We would definitely go back.

Friends_and_family Family

2/10

Poor

31 Mar 2025

Henry

After two room fails we checked out

Questionable rooms. Toilet wouldn't flush. Service desk gave us a plunger. Still didn't work. Went to change rooms and toilet in that room was so wobbly we thought it would fall over. Went to get a refund and because it was booked through expedia they wouldn't refund us. We'll try to contact expedia but we'll probably never see that money again.

Partner

4/10

Poor

30 Mar 2025

Kenzie

I was woke up super early to be told checkout was at 11 am and I already knew that. I didn’t need to be woke up to banging on the door for someone to tell me I have to get out of the room in 40 minutes. Also, room smelled like STRAIGHT cigarettes, an option of air freshener would probably fix that..

Leisure Family_with_children

10/10

Exceptional

30 Mar 2025

JR

Everything was great the only thing I would say is that the water pressure for the showers it terrible but that is the only bad thing so it was a great stay highly recommend

Leisure Family

10/10

Exceptional

20 Mar 2025

Matthew

Kind courteous staff and very clean

Business Friends

2/10

Poor

16 Mar 2025

Verified traveler

AWFUL!!

Just stayed at this hotel and really regret it. Room smelt terrible, ac hardly worked, not to mention found roaches in our room the next day after already SLEEPING HERE! will never stay here again. What a waste of money. Room 112.

Friends_and_family Family

8/10

Excellent

02 Mar 2025

Victor

Very happy with our stay. Staff very nice.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Kenneth

Clean and safe place. I will stay here again for overnight when traveling.

6/10

Pleasant

17 Feb 2025

Candina

Visit was fine.
Lady at front desk was very nice.

Friends_and_family Family

6/10

Pleasant

17 Feb 2025

George

No working light in the bathroom first night - showering in the dark my only option - I had requested \"accessible\" room but came with standard tub/shower THAT DIDN'T DRAIN, either - challenging exiting... fortunately, both items were addressed ob the second day

Business

6/10

Pleasant

11 Jan 2025

Elizabeth

Clean, good beds but getting a little run down

Friends_and_family Family

8/10

Excellent

09 Jan 2025

Jo Dene

Very friendly and helpful!

Leisure Self

10/10

Exceptional

01 Jan 2025

Megan

I like that it’s kinda of tucked off to the side. It’s not too confined around the property or crowded however, it is not too lit towards the property edges. when I asked about the laundry, they said that their wash was temporarily down at the moment however they do offer for you to go onto when the machine is working since it wasn’t working I can’t tell you the prices and I also tried to find where I could see how much it was if anything have my service animal with me and I had to let them know at the front desk when I was checking in and then pay extra amount.the staff were very helpful to me and also humble and courteous. The stores within a 2 mile radius offer any basic necessities you might need for night stay

Leisure Pet

8/10

Excellent

30 Dec 2024

Victor

We stayed in room 109 as usual. This room needs a new mattress and frame. Everytime my husband would move the mattress would about flip me out the other side. The fan in the bathroom needs to be replaced. It makes so much noise and really does nothing to remove the steam in the room.

Partner

10/10

Exceptional

29 Dec 2024

Sarah

It's the better option in west frankfort to stay but there was methheads mething around.

Leisure Family

10/10

Exceptional

20 Dec 2024

John

Great service.

The price is too high by $30 dollars.

10/10

Exceptional

29 Nov 2024

Paula

The lady that checked us in was just amazing

Leisure Partner

8/10

Excellent

13 Oct 2024

Chris

GOOD VALUE. Corgial Staff.

6/10

Pleasant

24 Sep 2024

Verified traveler

Good value

PROS: The shower head/water pressure in the shower was downright awesome. And the front desk folks were super nice and friendly. The place could definitely use a cosmetic update, but it was clean. CONS: I don't believe the property has an elevator, so plan to carry your luggage up steps if you aren't on the main level. Also, the sink didn't have a vanity to set your toiletries on. And the bathroom didn't have a fan, so it would take awhile before the mirror cleared - there's another in the room though. Lastly, the bedding was super thin compared to what I am used to, so you may want to reconsider cranking the A/C at night or you may wake up cold in the middle of the night.

Self

10/10

Exceptional

18 Sep 2024

Camille

Right off highway
Adorable rates
Clean

Business Self

10/10

Exceptional

16 Sep 2024

Jim

Great clean place and comfortable great room. staff was helpful also and friendly!!!

Business_and_leisure Family

10/10

Exceptional

01 Sep 2024

Michael

Overall our overnight stay was very nice. The room offered everything we needed (frige, microwave, good working air conditioner). The person checking us in was very pleasant and delightful which is not often the case at most hotels. The bathroom and overall room was very clean. The bed/pillows were very comfortable. Having stayed in hundreds of hotels all over the country, I would recommend this hotel.

Leisure Partner

8/10

Excellent

25 Aug 2024

Carla

Staff was very friendly and room was clean and comfy

Leisure Friends

8/10

Excellent

19 Aug 2024

abram

Give it a try

Room 211 is okay.. average price for average room. Great for one night pass through.

Business Self

10/10

Exceptional

11 Aug 2024

Christopher

Area around the property was fine.

Leisure Family

8/10

Excellent

04 Aug 2024

Karen

Comfortable night

Clean but had a very strong bleach smell. No coffee or tea in rooms or in the lobby. No protein for breakfast.

Friends_and_family Family

6/10

Pleasant

28 Jul 2024

Verified traveler

Bathroom

The shower in the bathroom was filthy, but aside from that, everything else was fine.

Self

10/10

Exceptional

26 Jul 2024

James

This is a great place if you have too stoyin west Frankford this is the place safe and clean

8/10

Excellent

22 Jul 2024

Dolly

disappointed with the breakfast.

Leisure Family

8/10

Excellent

15 Jul 2024

Thomas

Room was spacious, ice machines didn't work and vending machines were empty.

Business

8/10

Excellent

15 Jul 2024

Aleksandr

Sleep well, like baby 👶. Feeling comfortable

Leisure Family_with_children

10/10

Exceptional

13 Jul 2024

Britney

Great service

Leisure Family

8/10

Excellent

07 Jul 2024

Rachel

About what you'd expect for America's Best Value Inn. Staff was very good at the front desk. The room was clean, quiet and comfortable. Vending machines and ice machine out of order. Breskfast was not good, but there was at least something to eat. A safe, quiet place to sleep.

Leisure Family

10/10

Exceptional

23 Jun 2024

YUDELKA

I really like this

Business

10/10

Exceptional

17 Jun 2024

Douglas

Thanks for a great stay for my mom and grandpa

6/10

Pleasant

16 Jun 2024

Lacey

The hotel is older but clean would have no problems staying again, the area tho is pretty well deserted, minimal restaurants and even the local gas station food wasnt open during posted operating hours. Bring snacks for sure!

Leisure Family

6/10

Pleasant

03 Jun 2024

Teresa

For a bed to lay your head

It has no frills but is very clean and the bed and pillows were comfy.

Partner

8/10

Excellent

17 May 2024

Charles

The female staff and younger male staff were very pleasant and accommodating at this location. The older man not so much. He even blocked my number from calls received at the front desk when I was asking for a new hair dryer to be brought to the room! He needs to learn about proper customer service!

Business Family

8/10

Excellent

22 Apr 2024

Bill

Cost too much for the place.

6/10

Pleasant

13 Apr 2024

Michelle

I did not have tremendously high expectations, but the bed was very uncomfortable, investing in a new mattresses may be a good idea

Leisure

2/10

Poor

12 Apr 2024

Jill

Hotel and disrepair

At 4:30 AM the hot tub above us started leaking. We called the front desk and nobody came to help. We cleaned up the gallons of water that was spilling onto the floor with towels. If it wasn’t for us staying in that room that floor would’ve been ruined. we asked for a refund since we were awoken and unable to be in our room after 4:30 AM and they told us no refund would be issued. Hotel was clean and just a little dated but not happy about this service.

Partner

6/10

Pleasant

10 Apr 2024

Gary

We booked this hotel for the solar eclipse. I booked online and saw that it was very expensive, but I figured this was a high quality hotel. It was merely average. For the price (they charged five times the normal rate), it was very disappointing. The room was clean, the beds were comfortable enough, the location was good. But the breakfast was limited and the bathroom sink drained at a snail's pace. Normally, I would not stay here again because the property was only fair and there were better properties in the area. But at the prices they charged, I am taking the extra step of writing an unhappy review to express my outrage at how they ripped off their guests just because there was a higher demand than usual for their rooms.

Leisure Friends

10/10

Exceptional

08 Apr 2024

karen

Office personnel very helpful

10/10

Exceptional

31 Mar 2024

Nicole

Make me feel like i am at home

The staff was friendly and the room was spotless and super- clean . They always welcome me with a smile no matter what time of night i check in. Its very family oriented and i feel right at home.

Self