Name: Crystal Hill R
Address: Kundasang 212-89-308, Kinabalu National Park, 89308, MY

6/10

Pleasant

19 Oct 2024

Bong

The view of Mt kundasang is good as expected from the homestay just kinda sad on my 3d2n trip is raining all the way and limited activity.

Leisure Friends

10/10

Exceptional

11 Nov 2022

Imran

Beautiful hotel and view

Leisure Partner

6/10

Pleasant

10 May 2022

THANGADURAI

Positive and negative about crystal hill hotel

I've booked 2 days in crystal hill hotel. The first day the TV is not working the hotel towel is not clean as well. There were bugs and some insects in our room and the glasses they provide also not clean. The good point about this hotel is they provide water heater and a wonderful view from our balcony and the heater from our bathroom worked well for the first day.........The second day we actually frustrated and decided to move other place Caz in the morning 6am heater doesn't working and we forced to bath in cold water in the early morning. But we can stay there for the nature and the view. Overall the hotel gave a great experience.

Friends_and_family Family

8/10

Excellent

02 May 2022

Cyril Steven Bosuang

The view was superd! Rooms need to be improve. Require cafeteria will be a best solution, because its not near town to buy own food or anything.

Leisure Partner

10/10

Exceptional

26 Mar 2022

Syarif Bush Luang

Good

Leisure Family

6/10

Pleasant

09 May 2021

Chow Chung

5 Stars View with rundown facilities

On 1st night, the first room was rundown. The bed was very bad condition like sleeping on the wire frame, toilet was not clean and without any toilet paper. 3 person checked in a 2xdouble bedroom, but only 2 towels and 2 soap provided. Dirty stain were everywhere on the curtain, bed sheets and wall. Bugs and big fat mosquito is full and biting my kids (at 4am, I had kills more than 15 of them).

On 2nd day, asking for change room however was rejected at once due to we already checked in on the room, cannot be changed. After much discussion, finally they changed us to next room which is much better in condition. Self prepared mosquito repellence and expected same soap quantity. Can sleep better.

Despite of the room condition, the view is outstanding 5 stars. You have180 degree view of Mount Kinabalu and Kundasang town.

Friends_and_family Family

2/10

Poor

16 Jul 2020

Hyerolyn jecqulye

View is perfect. but i will not recommend this place if it is for comfort. The house keeping didnt change the bed sheet. They use back the ones customer use before. Room is not like in the picture i saw. Shower also broken. condition 5/10. if u stay for the view definitely recommended

Partner

2/10

Poor

26 Feb 2020

Verified traveler

THE ROOM IS

a) FILTHY, DIRTY & SMELLY.

b) ALL BATHROOMS MOULDY, DAMAGED & FAULTY SHOWER, CRACKED TILES MAY CUT & INJURE PEOPLE

c) CROCKROACHES IN ROOMS

d) SPIDERS & COBWEBS IN ALL OF THE BOTTOM OF DRESSIMG TABLES, WALLS, EVEN ON FRONT DOOR

e) DIRTY, MOULDY & STAINED LINEN, BEDSHEETS, BEDSHEET COVER & PILLOW CASES

f) BADLY MAINTAINED WITH DETACHED SKIN OF DRESSING TABLES & WARDROPE WITH SHARP EDGES WHICH MAY INJURE PEOPLE.

g) PICTURES OF MISSING SOFA, POTS, TABKE LAMPS AS SHOWN IN BOOKING WEBSITE.

h) WE WERE VERY BADLY SHAKEN, SHOCKES & DID NOT SLEPT WELL WITH THESE TERRIBLE CONDITIONS.

8/10

Excellent

16 Feb 2020

Verified traveler

The morning view was fantastic. I really like the location of Crystal Hill.

Leisure Family

2/10

Poor

31 Jan 2020

jaen

Most horrible stay

This is the most horrible stay so far in my life.
the washroom was dirty, moldy; the curtain and the sofa cushion were also moldy.
The room was stuffy, no fan was provided, with the windows open, it would be too cold.

No slippers were provided in the wet toilet, shower head was not functioning well.

We ordered breakfast to be available at 7a.m. as we need to rush for the hike, it didn't arrive till 7:15a.m.

Partner

2/10

Poor

04 Dec 2019

Amin

Location is good. But lack facilities and amenities.

Leisure Family

8/10

Excellent

21 Nov 2019

Verified traveler

Beautiful view but too many mosquito in the room

Leisure Family_with_children

4/10

Poor

16 Sep 2019

Mimik

Bilik yg kami dapat ok. Cuma kebersihan bilik x ok. Tambahan nak buat air panas pun x dpt. Apabila ptg ada panas sedikit. Kipas mmg x ada. Malam mmg sejuk giler. Selimut n cadar x bersih. Staff ok. Pemandangan mmg cantik.. Cuma kena hati2.terutama faktor keselamatan keluarga Dan juga barang-barangan yg dibawa. X tahu nak taip apa lagi. Sesiapa yg nak menginap d sini blh tgk review org lain jugak ya. Tq. 🙃

Friends_and_family Family

6/10

Pleasant

16 Sep 2019

Verified traveler

need to upgrade...

2/10

Poor

02 Sep 2019

csy

dirty ,dirty and dirty

Friends_and_family Family

6/10

Pleasant

01 Sep 2019

Bon

Muslim friendly

2/10

Poor

31 Aug 2019

Kellie

super lousy hotel ever！！！cleanliness fail.service fail.everything sucks.i check out after 10 mins n go stay at other hotel

Family

4/10

Poor

30 Aug 2019

Ali Anwar

Too Far Away from the Main Road

The hotel located quite a distant away from the main road. We have to drive 1km plus on dirt road. The condition of the hotel is poor and have poor sound proof system. No restaurant,..and it require us to travel to get our meals.

Friends

4/10

Poor

26 Aug 2019

Verified traveler

Worst this time

Leisure Friends

2/10

Poor

24 Aug 2019

Dianna

Nothing. Their staff was totally rude.

Business Friends

2/10

Poor

12 Aug 2019

Tin

No unique at all. Room cleanliness worse (pillow, bedsheet, etc). There is no safety lock at the door.

Leisure Family

2/10

Poor

03 Aug 2019

Zila

Bilik behabuk.. Tandas kotor.. Air panas utk mndi tiada... TV tiada siaran....

Leisure Family_with_children

4/10

Poor

02 Aug 2019

Verified traveler

The view is nice
But the basic furnitures need to be upgraded
Poor hygiene, no bin provided
Three persons but only two towels given
The road to the property quite dangerous too

Leisure Family

8/10

Excellent

17 Jul 2019

Ryz

Location was good

Leisure Family

2/10

Poor

10 Jul 2019

Craig

We had booked the honeymoon sweet and from the photos on Hotels.com it looked clean and comfortable. We got to the room and it was filthy and dirty. The bedding was atrocious. Bathroom was grimy with dirt. We complained yet the staff didn’t know what to do!!! They then offered us a suite on the upper level. The room was slightly better but still dirty. There was old brown sofa. My wife was severely bitten by fleas on her thighs and crutch area after sitting there. We left the next day because of this although we booked for 5 nights. All other people complaining about the filthy conditions. Cockroaches in bathroom and bedroom

Friends_and_family Family

4/10

Poor

24 Jun 2019

Zubair

View cantik.. Tapi maintenance teruk, cadar, sarung kerusi kotor.. Tv perhiasan je. Hmm

Partner

4/10

Poor

15 Jun 2019

Verified traveler

only view we paid for it.thnks

Friends_and_family Family_with_children

2/10

Poor

03 May 2019

Verified traveler

Really sucks..cleanliness failed..even got nice view,but really poor cleanliness..not worth for money

Leisure Family

6/10

Pleasant

20 Apr 2019

Mon

The view was very cun one...but you need to go to the reception balcony to see it. Early morning is the best time to see it clear from the fog/mist/cloud.(6.40-7.40)am. Cleaner sky's. The facility tho, not much. If they do a renovation work for it it would be great.

Friends_and_family Family

4/10

Poor

15 Apr 2019

Ahmad

Very bad stay

The room is very dirty, dark, no wifi, rough road to reach

Family

4/10

Poor

14 Apr 2019

Tan

Lower the price otherwise not recommendable

The location was strategically build to provide a grand view of Mt. Kinabalu. That made up for all the below average condition, cleanliness, service, comfort and overall condition of the property. The price we paid DOES NOT commensurate with the general expectation of any season traveler/tourist :(

Partner

8/10

Excellent

07 Apr 2019

lala

The view is fascinating. it look exactly like in the picture. However, the property is kinda old and not clean as much as i expected.

Leisure Partner

8/10

Excellent

31 Mar 2019

David

I love the view of Mount Kinabalu from this hotel and the staff is friendly but for this particular room 102, they need to fix the door( a bit stuck when i try to open it) and install extra lock for door for safety reason. I hope they will fix the issue because i would like to stay in this hotel for the nxt future trip to KK

Leisure Partner

2/10

Poor

25 Mar 2019

Adam

Boring with no view of the mountain from our room.

Leisure Family

6/10

Pleasant

24 Mar 2019

Wawa

View was amazing. The place was a bit old, need some renovation. Smelly blanket.

Leisure Family_with_children

8/10

Excellent

27 Feb 2019

Arien

Nice view with mount kinabalu

10/10

Exceptional

27 Feb 2019

Verified traveler

GOOD VALUE FOR MONEY

Leisure Partner

8/10

Excellent

26 Feb 2019

Verified traveler

COMFORTABLE AND QUIET ATMOSPHERE, BEAUTIFUL AND CLEAR MOUNTAIN VIEWS AND PRIVACY, BUT CAFE UNDER MAINTENANCE, SIARAN TV NOT CONNECTED, BILIK PILIHAN TIDAK KEDAP BUNYI 101-106, WIFI NOT FULL SUPPORT. HARAP CAFE DAN KEMUDAHAN LAIN DAPAT DIPERTINGKATKAN

Leisure Family

6/10

Pleasant

25 Feb 2019

Faridah

Bed linean smelly, there is a cocroch in the room and very far.

Partner

2/10

Poor

15 Feb 2019

Loy

UNPLEASANT !!!!

Only positive is the great view of the mountain. The rest were terrible, starting on the small road condition leading to the hotel. The housekeeping was terrible, with smelly bedspread, pillows and blanket. We booked for 2 nights stay, but after one night of uncomfortable sleep, we could not stand it and checked out.

Partner

6/10

Pleasant

06 Feb 2019

SAIFULLAH

The hot shower was not working

4/10

Poor

26 Jan 2019

Raja

Jalan masuk sangat rosak.
Tidak sesuai untuk family.

4/10

Poor

10 Jan 2019

Haikal

Very nice view to the mount kinabalu but the room is dissapointed.Didn’t change the bed sheet and toilet (dirty and smelly).

10/10

Exceptional

27 Dec 2018

Verified traveler

Nice view and very polite staff

2/10

Poor

26 Dec 2018

SM

Dirty room and toilet. Hv cockroaches. Bed with sharp spring poked us till bleed. Very terrible road.

6/10

Pleasant

19 Dec 2018

Verified traveler

Nice view from room but the water heater in the bathrooms was not working and access road to resort was terrible.

2/10

Poor

18 Dec 2018

NOR AZIAN

Not so good

Family

8/10

Excellent

11 Dec 2018

Verified traveler

nice view. suggest to add more landscape.

10/10

Exceptional

09 Dec 2018

Verified traveler

Good view and nice staf

8/10

Excellent

07 Dec 2018

Verified traveler

Good and comfortable

6/10

Pleasant

02 Dec 2018

Musadun

not worth money

lacks of necessity.

Family

6/10

Pleasant

28 Nov 2018

Verified traveler

The road towards the resort is bad. Room cleanliness is avg to poor. TV poor reception. Brought a Dyson hairdryer, can’t even power to run smoothly. Bore lobby and staffs, can hardly communicate in English.

Good view, facing Mount Kinabalu. Carpark access to room is near.

8/10

Excellent

27 Nov 2018

Verified traveler

Nice hotel but limited facilities ..no iron, no breakfast, no fridge

8/10

Excellent

23 Nov 2018

me

view is nice

2/10

Poor

18 Nov 2018

Cal

Really bad place to go. No water & no water heater. And not cheap also.

4/10

Poor

17 Sep 2018

Nick

Nice View but bad in cleanliness

The hotel is located at the hill facing Mt Kinabalu which gave a great view. However, the cleanliness of the room is at its worst. My bedsheet is dirty and i ask for a new bedsheet. The road to the hotel is not tarred, one way, and bumpy. Definitely wont go out during night. So its become boring. After all, crystal hill really have a great view even from room. But the room is not fine and the road is not tarred.

2/10

Poor

05 Aug 2018

sharifah

very bad accomodation

Bad memory
Blackout more than 24 hrs.
No refundable to move other resort .
food are tasteless and expensive
not respond to the problem

6/10

Pleasant

17 Jul 2018

Siti

Nice View but not the room

The room don't have enough furniture such as closet and chair.TV just have 1 channel only and not clear. the bed also not comfortable. the blankets are very thin and bad.I had book a room for 4 people but only two cups provided only. We have experience of blackout in the morning until we check out and staff didn't tell us whats the problem.

10/10

Exceptional

02 Jul 2018

Hazlami

Great!

All cool except very steep hill in order to reach crystal hill

Family

8/10

Excellent

18 Jun 2018

Miefa

Hotel with nice view

Really amazed by the mountain view. The surrounding is very cold. I loved it. Maybe the hotel should consider to fixed the road and their room condition especially the door.

8/10

Excellent

17 Jun 2018

Verified traveler

okie

okie but hard to buy think.nice view nice location....staff also okie just no shop to buy .

4/10

Poor

17 Jun 2018

Janet

The road to hotel is bad and no transport provided

We require some transport to pick us up just 5 mins away from hotel (my driver cannot drive thru by van since the road very steep) but the staff not really friendly and rejected. As such experience, I would not recommend my friend to stay this hotel.

2/10

Poor

17 Jun 2018

sha

Will not come back anymore

WiFi isn't available as advertise, TV broke, balcony light broke, was confirmed by the staff that the restaurant is open but it's closed when we arrived (felt cheated), towel is disgusting with black stain, staff is not helpful, just don't stay here

8/10

Excellent

08 Jun 2018

mgp

Road to the hotel

Located near Pekan Kundasang. Book my stay few months prior but did not manage to check in. This hotel is on top of the hill. If you are driving and not an experienced driver, just forget it because the road is too steep, you'll find yourself shaking halfway before reaching the hotel. Nevertheless, I can assure you that the view is super amazing. You will get a full view of Mount Kinabalu. The hotel might cost you few hundred ringgits, but the view? Priceless.

2/10

Poor

29 May 2018

MnM

Worse Stay In Experience

Need to drive a long, untarred, not well built muddy road till reach hotel.
Nobody at reception during lunch hour.
No working WIFI
No water heater, no fan, no intercom phone, no functional tv
Need to open window for ventilation but no grill, strangers can climb in anytime during sleep
Noisy if other guests partying
No breakfast during puasa month
Not cheap for the service provided
Insects roaming inside room, esp mosquitoes disturbing sleep due to no netting

Only advantage is good scenery.
Will not visit and stay again

6/10

Pleasant

19 May 2018

Verified traveler

Good place but a little bit dirty for their room.freindly staff and nice view.maybe will come again to this hotel.

2/10

Poor

08 Apr 2018

Verified traveler

Totally unacceptable resort for online booking

Road to the resort is really teribble,staff is not friendly.resort is not clean..receptionist center not as per online booking..picture nice on internet but view is teribble..
Im not gonna suggest to others to come to this resort

6/10

Pleasant

18 Mar 2018

Verified traveler

family day company.

beautiful view, nice view from room, i like , but need to cleanliness room, bed sheets, toilet system and need to repair the road to the hotel.

2/10

Poor

23 Feb 2018

Jo

Nice view but

The toilet not have heater or warm water, so taking bath using cold water..the room not have wardrobe..the television inside the room just have one channel only..not have mirror makeup chair..the most important is the price was too expensive because the package didn't have any lunch or breaksfast meal..finally the road go to this place not paved, gravel..

4/10

Poor

22 Feb 2018

Angus

There was no Wifi service though it was stated in the amenities.

During check-in, the hotel staffs (3 ladies & a man) told us that the 2 rooms which we booked were at different locations, one nearby the office(with Wifi coverage) , the other up the hill (without Wifi coverage). And therefore they (on their own without our knowledge or consent) arranged for us two connecting rooms up the hill.

We told them that we needed Wifi service but did not know why they just kept persuading us to take the 2 rooms up the hill where there was no Wifi coverage.

Finally, we told them that we wanted to take a look at the rooms first to decide, but the man did not allow and said we must decide on the spot because other guests were looking for rooms. (Later that night, we went out to check and found that many other rooms were unoccupied ! )

They actually forced us to accept what they had arranged though we were paying for the stay !

When we got to the rooms, we saw a cockroach crawling on the mattress, the room seemed like to have been left empty for quite some time with spider webs on the ceiling & the tap water was muddy. You simply can't watch the TVs due to poor aerial reception! We asked for assistance but the staff ignore

Later, we found that the electric kettle was actually used earlier for boiling tea and left unwashed !

I had been to Kundasang a dozen times and i must say this is the worst experience for me except the scenery / mountain view here is awesome. What a pity !

2/10

Poor

21 Feb 2018

Verified traveler

The road is in a very bad condition and only certain car can reach the hill.the tv channel are nt fnctng...there is no 3 in 1 drinks gven and u hve to go and ask urself at rgstratn. The toilet bowl is dirty and sme goes to the mirror and sink...bt the view is vry beautiful...also the cushion cover is very dusty and the colour are alrdy dull and dirty and need to be change bcoz for panaromic hnyemoon room...people wantd to wtch tv due to no activts at nght on kndasang bt the tv chanel is in vry poor signal..

10/10

Exceptional

18 Feb 2018

Ahmadi

Good view on hotel.. But the way too arrive at hotel is difficult for small car..

Family

10/10

Exceptional

11 Feb 2018

Verified traveler

Excellent

Family

6/10

Pleasant

02 Feb 2018

Verified traveler

The view is awesome

The view is really amazing because the hotel is located at hill. I really love the view especially at 6-630 am. But the room is not really clean. The curtain is dirty and the toilet is smelly.

Family

8/10

Excellent

29 Jan 2018

Chan

View of Kinabalu from balcony

Part of the road towards the hotel is really really terrible; very rocky, bumpy and many holes so do be careful. The room has no air conditioner or fan, you only get natural cooling. By night it's really cold here since they're are located quite high on the hill. There's a balcony for each room and a bigger platform for you to hang out outside. No mosquito.