Kew Hotel - Tagbilaran

10/10

Exceptional

20 Mar 2026

Lutelyn

Room is clean and staff are nice

Friends

8/10

Excellent

11 Mar 2026

Julia

Room big and clean. Breakfast just ok, had to wait for refills on some of the food coz it already run out. Hotel lobby nice and clean. Had to call the front desk 3x coz our bathroom sink was not draining. Finally someone came to fix it , then everything else on our stay was good.

Partner

6/10

Pleasant

09 Feb 2026

Mary Ann

Need better towels, hair dyers are not available and inside the room not good smells like moldy and old stuff

Leisure Partner

6/10

Pleasant

08 Feb 2026

Mary Ann

It’s ok

Leisure Partner

8/10

Excellent

18 Oct 2025

Michael

Room Fine, Aircon Great. Unfotunately the Shower would not get hot.

Partner

6/10

Pleasant

07 Oct 2025

Regie

I had a wonderful stay at this hotel! The staff are friendly and helpful plus the location was also convenient

Business

8/10

Excellent

04 Oct 2025

Ann Frances Marie

Staff was the best thing about this property. Everyone was extremely nice and helpful. Breakfast (included) wasn’t bad either. Will recommend.

Leisure Partner

6/10

Pleasant

02 Jul 2025

Cristirose

Rooms were nice, but the hallway carpets look that they should have been replaced years ago..the smell is overwhelming with mildew/ funk..

Leisure Friends

10/10

Exceptional

18 May 2025

Beatriz

Good

10/10

Exceptional

12 May 2025

Edgar

Awesome experience

Leisure Self

2/10

Poor

25 Apr 2025

Verified traveler

Don’t trust the high ratings: Gross Negligence

Appalling conditions at this establishment. The room assigned to me was infested with cockroaches and saturated with a strong, moldy odor, creating an environment hazardous to health and well-being. These conditions are especially alarming for guests with PTSD, respiratory issues, or anxiety, for whom such an environment can trigger severe physical and psychological distress. I was forced to abandon my fully paid reservation to protect my health. Immediate corrective action is warranted, and this property should be removed from booking platforms until it can meet basic health, safety, and hygiene standards.

6/10

Pleasant

26 Mar 2025

CLAIRE

The property was average. There was a charge for every little thing. Early check-in. Making a copy of a document. I requested a ride to the airport and because my husband wanted to cancel it, there was a cancellation fee. It was extremely noisy. I can hear the street from my room. The worse part is we had ANTS in my room when I bought a pastry. I will NOT recommend this hotel, I'm sorry. By the way, we only booked this hotel because it was across the street from City Hall. My brother passed away on our vacation and location was extremely important.

Business_and_leisure Family

8/10

Excellent

05 Mar 2025

Welliam

The room was clean and spacious. The hotel is right across Tagbilaran City Hall and short distance away from a mall.

8/10

Excellent

13 Feb 2025

Wilfredo

Staff are very friendly and helpful. Rooms need little maintenance like bathroom doors deteriorating from moisture. The most inconvenient thing i hate is they only give you one yes if you have 2 or 3 people in your room you get one key and that key must go into the wall to turn on power. Tried to ask for another key but was time no way it's the policy sir!
Overall wed go back.

Leisure

4/10

Poor

25 Jan 2025

Thomas J

Very run down, water stains everywhere, water leaking from Air conditioning and toilet area.

Leisure Self

8/10

Excellent

17 Oct 2024

Julieta

Bathroom door needs repair/bottom part is falling apart. Door key was deactivated on second day/room door key needs to be checked. Noticed 2 small roaches as well. other than that....staff are very nice,helpful,foods are great! Thank you

Leisure Family

6/10

Pleasant

05 Oct 2024

mark

Comfortable beds and friendly staff.

The beds were comfortable and the rooms were clean but the first room we got had a water leak coming in from rain, the second room was an upgrade and bigger but water pressure for the shower was low and we had to ask for towels more than once. The breakfast buffet was out of some of the food but would be replaced after 10-15 minutes. Evenings were a little noisy due to the restaurant/bar nextdoor. Staff was friendly and helpful with the problem we had. I would stay there again because the beds were comfortable wich is very important to me and because I want to stay in that area.

Partner

10/10

Exceptional

22 Sep 2024

Paulina

Hallway floors are carpeted but need to changed or wash- it’s stinks .

Self

8/10

Excellent

16 Jul 2024

Merlyn D.

Hard to get a tricycle to go places…

Leisure Self

8/10

Excellent

06 Jul 2024

Ronald

Good service

Business Self

8/10

Excellent

12 May 2024

joseph

Clean and friendly service. Shower water pressure not strong enough.

Partner

10/10

Exceptional

03 May 2024

Robert

Front desk personnel were very bad at their job. They tried to charge me on a prepaid stay reserved on Expedia. They reserved me a cab that was cancelled by the driver for some reason but never informed me. The front desk knew well in advance of the cancellation.

Leisure Partner

10/10

Exceptional

27 Apr 2024

perry

Staff are good, place is clean and safe nice roof top restau / bar.. spacious room

Leisure Family_with_children

2/10

Poor

27 Mar 2024

ronald

Check in went smooth but soon after it went downhill. First off when we got to our floor we noticed that the hallway carpet leading to our room was extremely dingy / dirty and was in need of a deep cleaning or replaced. As soon as we keyed into our room my wife went to use the bathroom and noticed a small roach on the bathroom sink. Instead of calling down to the front desk we just killed it thinking to ourselves we were only going to be there for a short stay. We also noticed that the towels didn’t appear to be very clean as well as the bed linen. Rather than complain and ask for another room we just dealt with it. A few hours later we fell asleep and I was awakened by something crawling over my face, when I jump up and looked on the bed there were SEVERAL cockroaches on the bed. My wife screamed and that was all I could take. Without a “Plan B” we gathered our belongings and went down to the front desk in order to check out of that hotel. I showed her a video of the roaches under the bed and while she did offer another room the damage was done. I’ve travelled around the world and have yet to experience something quite like this. I wouldn’t recommend this hotel for your stay. There was a hotel not far from there that was able to accommodate us at about the same rate and was immaculate and much quieter as well.

Leisure Family

4/10

Poor

25 Mar 2024

Daniel

When we checked in and got to our room, there were roaches crawling around the bathroom. Like, I literally counted 4 roaches scurrying around when I turned on the light. Bathroom mirror was dirty. And they gave us the wrong room. Was supposed to be a single queen/double bed. But they gave us a room with two singles. I wound up letting it go, because I was having digestive issues and just needed to sleep. Took forever for us to check out, because they had to inspect the room. But, this took them at least 15 minutes. Maybe a bit more.

Leisure Partner

10/10

Exceptional

19 Jan 2024

Shane

Aussie in Pines.

Firstly the hotel is spotless, very clean and I can't fault the rooms. Parking is great the outside guard is awesome the reception and rest of staff were so nice, helpful and just professional.
Food was ok but it's Pinoy, so those that have traveled here will understand what I mean, always cold and never like the menu Fotos... But wholesome... I do recommend this hotel as I'm in Bohol every couple of months my kids are here.. to me best hotel in Bohol, location and cleanliness.

Friends_and_family Family

10/10

Exceptional

30 Dec 2023

John

Free breakfast, basic, yet filling. Excellent coffee and cappucino. Walking distance to ICM mall. EXCELLENT American television stations. If you are a TV addict, this hotel has the best television stations available, better than all the high end resorts that i have stayed in during my many yrips to the Philippines. Excellent value for my money, i was able to easily extend my stay for another day during xmas season.

Leisure Partner

8/10

Excellent

25 Nov 2023

Lerina Campos

Our stay was good and comfortable
There was an issue with our reservation during check in
It was resolved but took a while
The staff are excellent

Leisure Family

8/10

Excellent

15 Oct 2023

Maurice

Its close proximity to the mall.

6/10

Pleasant

26 Jul 2023

michael

Average

Business Self

8/10

Excellent

28 Jan 2023

robert

Walking distance to the only mall on the island is important. Great location if you want to be in Tagbilaran. Great restaurant and friendly staff.

Leisure Partner

10/10

Exceptional

06 Sep 2022

Jeptie rey

staff is approachable and kind

10/10

Exceptional

06 Jul 2022

Marianita

Not bad, none is perfect in this world so bear with it. The worst is none available parking each time we arrive there

Friends_and_family Family

10/10

Exceptional

25 Jun 2022

Rosario

Our room was very clean and spacious for the price point. All the staffs were friendly, accommodating and efficient. Food was excellent, breakfast buffet has great assortment of pastries, fruit, pancakes, bacon, eggs and more. Will stay again without second thought.

Leisure Family

10/10

Exceptional

19 Jan 2020

Yves

Not bad for the price

Room is nice size, check in was easy. Neighborhood not that great, only a shopping center. Very good Saturday night buffet for450 php. Breakfast was limited choices.

Partner

10/10

Exceptional

13 Jan 2020

Verified traveler

Clean,good food, comfortable room, spacious bathroom.

Leisure

8/10

Excellent

13 Jan 2020

Verified traveler

it was close to the mall so that’s a plus. Using the same bed sheet 👎👎

Partner

6/10

Pleasant

15 Nov 2019

Verified traveler

one time in bohol - hotel

I stay here a night with my fiancee , when we arrived there for an receptionist there helping others people but didn't bother to greet us at all but however there was a gentlemen bring us some kind of fruity drink . okay waited maybe 15-30 min finally it was our turn , checked in and it was only okay and it was not as nice as how people reviewed . will i come back to this hotel with that price i can find a better one .

Partner

10/10

Exceptional

05 Oct 2019

Michael

Had to wait long time to get my deposit back and I am still waiting for it.

Friends_and_family Partner

8/10

Excellent

03 Aug 2019

Verified traveler

Staff were friendly & helpful. Good rooftop area with views, food & drinks.

Leisure Partner

4/10

Poor

12 Jul 2019

Chonghoe

Noisy hotel

Location is so so. - there is nothing else except a mall nearby. Room condition is bad. In room faculty is not complete. We had to asked for slippers, hair dryer, tissue papers, etc, among others. Aircon is super noisy. Couple with the room is facing the busy road outside, we had a sleepless night due to the noise. Luckily we only stayed here for one night for transit. The only consolation is the live band on the 7th floor is good.

Partner

10/10

Exceptional

30 Jun 2019

Verified traveler

i like the ambiance of the place, i dont like noise

Friends_and_family Family

8/10

Excellent

23 Jun 2019

Verified traveler

Nice hotel in a convenient location for trips to the Chocolate Hills, but not for trips to the beach. No pool or other facilities. Good room, good wifi, good breakfast. Had to ask for room to be made up each day

Leisure Partner

8/10

Excellent

15 Jun 2019

Emie

More toilet paper.

Friends_and_family Family

10/10

Exceptional

14 May 2019

Michael

Nice Hotel

Great place to remain overnight while travelling.

8/10

Excellent

14 May 2019

Verified traveler

The property should inform clients of their pick up services, specially ftom the pier and airport.
We had the problem of negotiating with motor drivers to reach the hotel who started asking 200 pesos from pier to hotel.
Other hotels even when booking is done through expedia, get an email telling them of the service offered by hotel.
Also the staff of the hotel, at least the day we arrived were kind of rough in dealing with us.

Leisure Partner

10/10

Exceptional

12 May 2019

Verified traveler

the ambiance is good, can relax due to quite place, accessible to icm

Friends_and_family Family

10/10

Exceptional

27 Apr 2019

Verified traveler

Great stay!

Great location and the folks in the help desk answer all of your needs and questions. I really appreciate them helping us get on the ferry back to Cebu city.

Family

4/10

Poor

20 Apr 2019

Verified traveler

Try order items on the menu no stock , no rice for the sushi , the sushi that we did order was awful , a big pile of mush . The front desk was helpful but disappointing we had to pay an extra fee for our 10 year old daughter . I won’t be back here that’s for sure . They play it off as a luxury or high end hotel but nothing high end about this place .

Leisure Family

8/10

Excellent

13 Apr 2019

Verified traveler

Nice hotel clean front desk personnel are very helpful. I would recommend this hotel.

Leisure Family

10/10

Exceptional

09 Apr 2019

Verified traveler

i like most of all during my stay and i will highly recommended kew hotel to all my friends

Friends_and_family Friends

6/10

Pleasant

31 Mar 2019

Hutcheon

The reception staff were good, and the sales executive was exceptional. However, the restaurant staff were rude and arrogant.

Business_and_leisure Self

10/10

Exceptional

04 Mar 2019

Daniel

Amazing Stay, Impressed

Great hotel. Large mall right next to the hotel. They offer free shuttles to the port. Great stay, best hotel I stayed at in my 2 weeks in the Philippines.

Partner

8/10

Excellent

19 Feb 2019

Verified traveler

The staff and service are amazing. Although the location is in the city, it is 30-45 minutes drive from the airport as airport location has been moved to Panglao. The hotel can provide airport transfers (700-900php/transfer).

8/10

Excellent

15 Feb 2019

Verified traveler

convenience, the regular room too tight get claustrophobic have to upgrade to a more spacious room. not enough choices of food in breakfast buffet

Business Family

8/10

Excellent

03 Feb 2019

Verified traveler

What I like about KEW hotel is the location and the cleanliness of the room

6/10

Pleasant

01 Feb 2019

Anna

Hotel faraway from the beach, located in a busy unattractive road

8/10

Excellent

29 Jan 2019

Verified traveler

The hotel was clean and nice. Staff were bery friendly and helpful. The room is very comfortable. Location is good.

Partner

10/10

Exceptional

24 Jan 2019

Marigin

Highly recommended!

Excellent stay overall: Room design and comfort, staff friendliness and efficiency, internet speed and availability, amenities, location and overall service. Restaurant service can be improved by having the servers be proactive to the needs of the customer, instead of having to be asked or flagged down.
Location is convenient and walking distance to the Island City Mall, public market and bus terminal, and a quick ride from downtown.

10/10

Exceptional

15 Jan 2019

Verified traveler

Excellent service, attitude and food. The complimentary breakfast was fabulous and espresso drinks are available.

Friends_and_family Partner

8/10

Excellent

07 Jan 2019

Allen

Okay to stay for island hopping and tours.

Small room, Normal breakfast, close to island city mall, Taking shower water is a bit cold uncomfortable.

Family

8/10

Excellent

29 Nov 2018

Graham

It was a nice hotel, overall. There was a bit of a musty smell in the room, and the free toiletries/slippers advertised weren't actually there, although after calling front desk (I had forgotten my toothbrush) someone showed up within about 30 min to bring one. The breakfast was OK -- not the worst I've had but not the best either. There were both Western and Eastern options, as well as some more uniquely Filipino dishes. The space where the breakfast was laid out was quite nice, aesthetically. It was spacious and there was a water feature around most of the perimeter, with trickling water and live fish. We appreciated the underground parking available for the motorbike we rented, and the proximity to a major mall, and the out-of-town bus depot was convenient.

Partner

6/10

Pleasant

18 Nov 2018

Suki

This was 3rd time in same hotel,infact this visit i had deluxe suites expensive then Pervious ones,compare to the previous stay and the standard was far much better,i was disappointed totally this time.Thanks

10/10

Exceptional

10 Nov 2018

Peter

Very nice hotel, surprise for Tagbilaran. They let me feed the carp, hehe.

10/10

Exceptional

02 Nov 2018

Raybee

Kew is cute! Had an easy time for them to have me fetched at the airport upon arrival and upon leaving Tagbilaran City. Relaxing stay with very attentive staff from the reception up to room/cleaning crew. Food was great with buffet breakfasts and classy dinner menu renditions. I'd have Kew as my home to 'go home to' in the Philippines for years to come.

8/10

Excellent

21 Oct 2018

ZENIA

Good Price for the Money

Overall, this is a great room for the price. Though the room I was assigned didn't have the refrigerator and the slippers I thought I was getting. Overall, I was happy with the property with great indoor restaurant and excellent customer service. I will gladly come back to this property again.

Partner

8/10

Excellent

05 Oct 2018

Pedro

Nice hotel but still a lot problem like we don’t have hot water in shower and basin,

6/10

Pleasant

02 Sep 2018

Lynda

It wasn't as we expected,hallway is warm but breakfast buffet is good

10/10

Exceptional

29 Jun 2018

Verified traveler

Nice hotel, friendly staff and good food. The only bad thing is that doesn't have fitness room.

8/10

Excellent

28 Jun 2018

Jeffrey

Everyone was accommodating and pleasant

Hotel is close to everything and staff are accommodating and pleasant

10/10

Exceptional

03 Jun 2018

Marianita

Comfortable enough for a weary traveler, Service is good. Breakfast is well served.

Family

6/10

Pleasant

14 May 2018

Verified traveler

Generally Average Service

Generally average hotel. Hotel check-in also average ... not so accommodating in asking information on restaurants and/or good places to go in tagbilaran ...

Although hotel advantage is very near the mall.

Partner

10/10

Exceptional

14 May 2018

Verified traveler

Clean and spacious room, friendly staff. I would stay at Kew Hotel next time too.

8/10

Excellent

14 May 2018

Verified traveler

Annual traveler

Very good for Philippines standards, but why are washcloth eliminated from the bathroom, I don’t understand.

Family

10/10

Exceptional

27 Apr 2018

Verified traveler

Nice hotel , clean rooms

The staff are so helpful and kind, good service.
The only thing needs to improve is the carpet outside the rooms it smells ... maybe need to be changed or clean well, otherwise we have a pleasant stay