Sandy Hotel

6/10

Pleasant

24 Jun 2026

Dianna

The staff were nice, the beach was close, walkable distance to restaurants and pharmacies. Some issues we encounter was that the room doors had a huge gap under so we can see sunlight and hear people walking and talking in the hallways. The building is in a noisy area, and right next to a nightclub. The floor felt grainy, the bed was uncomfortably too bouncy. The bathroom had tiny red insects crawling on the walls and sink around 1AM. The TV remote did not work unless you’re choosing a channel (had to click on the buttons on the tv for volume and power.) I stayed in the 1bd1br so it might be different with other rooms, but this is what I experienced.

Partner

6/10

Pleasant

23 Jun 2026

Jacquelyn

Beach view nice staff

Self

10/10

Exceptional

22 Jun 2026

Veronica

Enjoyed our stay

Friends

8/10

Excellent

21 Jun 2026

Crystal

No running water and issues with the showers and toilets to

Family

2/10

Poor

21 Jun 2026

Amanda

I would not suggest this property! Extremely filthy, I was in shock by how dirty & outdated the property was, nothing like the photos listed on Expedia.

10/10

Exceptional

19 Jun 2026

Gustavo

The staff were very accommodating and extremely supportive and friendly.

Partner

8/10

Excellent

12 Jun 2026

Samantha

This is the spot if you go with a group of friends to hit the beach and have a good time. Rhw beach is literally behind the building. The front door staff were so nice and will do all they can to make you happy with your stay.

6/10

Pleasant

12 Jun 2026

Heidi

Room was small little old door didn’t have locks and when I woke up property didn’t have water

6/10

Pleasant

10 Jun 2026

Jean

Solo el estacionamiento lo demas muy bueno

Self

8/10

Excellent

10 Jun 2026

Luis Alberto

Lo único malo es el parkin

8/10

Excellent

07 Jun 2026

Kiara

It was really nice and very helpful steps from the beach but not very updated

Family

6/10

Pleasant

06 Jun 2026

Francés

Property is not maintained well. The bed was hard as a rock. Staff & Cafe Superb!

10/10

Exceptional

04 Jun 2026

Tatum

Absolutely loved our stay here. Only got to stay for 2 nights, but it was amazing. All the staff were so kind and welcoming. The food downstairs was great and so was the terrace

Friends

8/10

Excellent

02 Jun 2026

jenny

So close to the beach

Friends

10/10

Exceptional

30 May 2026

Roberto

Nice place to stay, few steps from beach. If you don't mind no frills, this is the place to stay.

Self

6/10

Pleasant

30 May 2026

Darlene

The hotel staff was great, any concerns or questions I had they were helpful. My room was ok, I had a double occupancy bed room with two queens , which was basic nothing fancy. The walls throughout the room were dirty, including the towels and the bedding. My tv remote wasn’t working, the front staff tried to fix the problem but they were unable to. So I was unable to use the tv but that wasn’t a big deal. My room was supposed to have a mini fridge and unfortunately it did not, there was also no Free continental breakfast, all they had was the little cafe (you had to pay) attached to the hotel with a rude staff. It’s a budget friendly hotel with a great location and that’s pretty much it. I was disappointed by the misinformation they advertised. I personally won’t be staying here again.

Family

2/10

Poor

30 May 2026

Norma

The properly need to update ,the elevatorimproper leveling.

Family

10/10

Exceptional

28 May 2026

Mia Lexi

Staff was amazing, friendly and helpful. Evan at the front desk went above and beyond to help our family trip. He was always attentive, friendly and offered wonderful local suggestions to make the trip more enjoyable. Plus Plus was the location, but the customer service received from Evan and staff would make us come back as we left feeling like family.

Partner

10/10

Exceptional

26 May 2026

Anthony

The food spot right on the side of the hotel and quick easy access to the beach.

Self

2/10

Poor

26 May 2026

Brandon

Worst place I've ever stayed at! Will never come back!

Self

4/10

Poor

26 May 2026

Valeria

I spent five days at the hotel, and they did not clean our room once.
We kept having to ask them for clean towels, and they seemed upset we were interrupting them. Our sheets were never changed, even though we asked the front desk twice. The elevator at the hotel was really old and outdated. It felt very unsafe to ride in. Would not reccomend anyone to stay here.

Friends

8/10

Excellent

25 May 2026

Carlos

the Best: fewsteps from the beach, AC works good,

For the relation price/benefit is almost ok.

Consider on price: parking lot and 200 fee charge per room for security, after checkout and they review everything is on place, they will release.

Partner

10/10

Exceptional

21 May 2026

Morgan

I LOVED THE AREA SUPER CLOSE TO THE BEACH

Friends

10/10

Exceptional

20 May 2026

Talitha

Loved the location and staff was nice

10/10

Exceptional

19 May 2026

Katherine

Clean room, condado beach near, popular restaurant near by.

Friends

8/10

Excellent

18 May 2026

Sindy Garcia

.

Friends

6/10

Pleasant

15 May 2026

Matthew

Our room was in fine shape outside of the shower handle not working quite right. I never got a “Please service room” thing to put on our door to get our room serviced however they did come and give us some more towels. I would say the best improvement the hotel could make is little things like having shelves or maybe a small cabinet in the bathroom. Didn’t really have anywhere to put things in there. Overall it was decent stay and good location, right on the beach and walking distance from many places you’d want to go.

Friends

2/10

Poor

12 May 2026

Joseph Lorin

The staff was nice but the room & location was terrible. Pictures were not how the property actually looked and our room was dirty.

4/10

Poor

10 May 2026

Amiee

The hotel was close to the beach

Partner

6/10

Pleasant

08 May 2026

Jose

Fair

Self

10/10

Exceptional

05 May 2026

David

Very friendly and bilingual staff there 24 hours a day

Self

10/10

Exceptional

05 May 2026

Glenn

This is a relaxed beach hotel with access direct to the sea with very basic accommodation. The staff, particularly Xavier, were fantastic. Friendly, down-to-earth, and helpful. The towels and room were clean and serviced regularly.
If you are expecting new, spotless rooms with central air con then stay at the Marriot next door. The water didn't get hot. There were no tea/coffee making facilities but the cafe facing the beach served espresso.
This is what I would call 'cheap and cheerful' and I would definitely stay again. And the turquoise ocean waves are to die for.

Partner

10/10

Exceptional

02 May 2026

Marilyn

Love the staff very friendly

Partner

10/10

Exceptional

02 May 2026

Jeffery A

Close to beach

Friends

10/10

Exceptional

01 May 2026

Jeffery A

It was a short stay . Great place

Family

2/10

Poor

01 May 2026

Katya

¡¡¡La verdad que se ven mejor en fotos de lo que realmente es!!!
Me decepcione al ver la habitación, había lugares mucho más baratos y más bonito que este hotel :(

Eso sí 10 puntos al restaurante que está en el hotel es lo único que se rescata buena comida y atención☺️

Family

2/10

Poor

27 Apr 2026

Anthony

We checked in on Thursday. The front desk employee was great and kind the first day. All of the other days there were different people covering the desk. Not one greeted or acknowledged us. Once we got into the elevator to get to our rooms it was dirty. But figured maybe it was just that one day (it wasn't). We went into the room and it was very outdated, towels were gross (we ended up buying our own), furniture was dirty and old, rooms have no iron, no microwave and the tv did not work. The location is good but does not offer parking. We had to pay $27 a day to park the car at another resort and walk to the hotel. We are not people to complain so we just stood out the room as much as possible. But would not stay here again.

Friends

8/10

Excellent

27 Apr 2026

Marisol

No frills but Location makes up for it all. The staff was wonderful! We had an amazing time there and aside from minor things like updates that are being worked on during our stay, I have nothing bad to say. Ivan at the front desk was the absolute best and gave the best recommendations. Everyone in the cafe was very nice and personable! We had a great time for sure!

Partner

8/10

Excellent

26 Apr 2026

Verified traveler

Nice place to travel to right by the beach . If you like features in your room . This wouldn’t be the location great for sleeping in tho

2/10

Poor

22 Apr 2026

Angel

👎👎👎👎👎no sirve👎👎👎👎👎👎👎

10/10

Exceptional

21 Apr 2026

Beatriz

Clean room/ clean bathroom
Building needs renovation
Staff 5 stars very pleasant and willing to do everything to make us feel welcomed.

Family_with_children

6/10

Pleasant

19 Apr 2026

Bianca

Very clean room

Family

10/10

Exceptional

19 Apr 2026

Calin

Great location by the beach, friendly staff, reasonable prices.

Family_with_children

2/10

Poor

14 Apr 2026

Killisa

This was an absolute scam, the shower head was so dirty, paint on the wall was cracked and peeling, elevator sounds and looks like it’s for the 1900’s, also we only got half a roll or toilet paper roll in our room for 4 days, when it was done we needed to go asked for it at the front desk. The room wasn’t even cleaned properly. This hotel definitely discouraged me from going to Puerto Rico again. And also no parking, we got over $200 in tickets overnight

Partner

2/10

Poor

10 Apr 2026

Francisco

Room was horrible everything was falling apart, a lot of construction going on inside. The furniture and bathroom are a nightmare

Partner

10/10

Exceptional

08 Apr 2026

Veronica

Loved my stay overall

4/10

Poor

07 Apr 2026

Carlos

This place was nothing like the pictures. First off, this is NOT a hotel — it feels more like a motel.

When I checked in, they handed me a regular key and basically told me “don’t lose it or you’re out of luck,” which already set the tone. The room looked outdated, like something out of an old house. The A/C worked, I’ll give them that, but at night the room stayed bright because of a strong outside light from the building next door. The curtains were thin, white, and sheer — so no privacy or darkness to actually rest.

They also charged my card twice, although to be fair, they did correct it after.

I tried to sit in the outdoor patio area, but the staff seemed more focused on talking to each other than helping guests. After sitting there for about 13 minutes without any attention, I just left and went somewhere else for breakfast.

There were also basic things missing — no phone in the room, no safe, no iron. The surrounding block is very dark at night, which didn’t feel great either.

The only real positive is that the beach is right there.

This was my first vacation in a long time, and honestly, this place took away from the experience. Definitely not what I expected, and I wouldn’t consider this a hotel! Wait bathroom had no curtains so people on the balcony across can see you .

Self

8/10

Excellent

06 Apr 2026

Jim

Room lacked towels, cups and a bath mat. We had to go to the front desk to get ours after we were promised they would bring. This is very close to the beach and is a bargain because of that. There’s no pool but the bar is good. We will likely come back again.

Partner

4/10

Poor

06 Apr 2026

Danny

No Pool

4/10

Poor

04 Apr 2026

Brent

No hot water, window would not shut completely so all you could here is people and music on the street outside all night.

Family_with_children

8/10

Excellent

04 Apr 2026

Robert Brian

Clean and great location

2/10

Poor

03 Apr 2026

Jeffrey

Bathroom flooded, super small, loud, dirty, front desk worker was pretty cool, but it is obvious you are just a number to them.

4/10

Poor

30 Mar 2026

Amanda

The staff was amazing ! The room is small and outdated kissing small things like swim towels, extra blankets , new paint and sturdy locks on the doors. If they just added some small things at a time it would be a nice place.

Location and staff makes this place !

Family

8/10

Excellent

30 Mar 2026

Tamie

The check-in was fine. Ivan was great. The room
Is older but still nice and clean. The A/C was excellent and ice cold. The water was cool not
Hot or warm in shower. Location is right on condado beach!!! Excellent location, great bar next door with delicious food and great music! Staff were very friendly and helpful! Overall it is a great value for where you are located. You will have to make a trip up multiple stairs so if luggage is heavy be prepared for a work out ! No frills but seriously close to everything!

Self

2/10

Poor

29 Mar 2026

Eric

Do not stay here.

I booked a single queen room because the price seemed reasonable, but this was easily one of the worst hotel experiences I’ve had. The room was filthy, so bad that I refused to take my shoes off. The floors looked disgusting, and I found multiple large bugs in the room, which is completely unacceptable at any price point.

The entire place feels like it’s falling apart. One of the locks on my door didn’t even work, which is a serious safety issue and honestly alarming. On top of that, it was loud at all hours, so getting any real sleep was nearly impossible.

To make things worse, my room didn’t even have a window, which made it feel cramped and uncomfortable.

I will say the staff I interacted with were friendly, but that doesn’t make up for the condition of the property.

The only thing this place has going for it is the location. it’s close to the beach and the main street. But that is nowhere near enough to justify how poorly maintained and dirty this hotel is.

There are far better options in the area. Save yourself the frustration and stay somewhere else.

Self

10/10

Exceptional

29 Mar 2026

Frank

You are on the beach

10/10

Exceptional

28 Mar 2026

Rakeya Marie

Great

10/10

Exceptional

26 Mar 2026

Madison

The AC worked very well. Location was perfect! I would stay here again.

Friends_and_family Friends

2/10

Poor

25 Mar 2026

Maria

The room condition is terrible the blanks were disgusting they have stained on it the mold smell of the room, But the location is great next to the beach and stores to bad the the owner doesn’t improve the hotel conditions

Family

8/10

Excellent

24 Mar 2026

James

Stairs stairs stairs. Not ADA.

Partner

4/10

Poor

22 Mar 2026

Jessica

On the beach, rooms are dirty, linens are old and dirty, mold on the walls, no parking. Staff was pleasant

Friends

10/10

Exceptional

18 Mar 2026

michael edward

great location ... fun spot

Partner

10/10

Exceptional

17 Mar 2026

Christopher

Great staff. Great location.

Self

4/10

Poor

17 Mar 2026

Tamara

Tiny room, no amenities, but on the beach. Area a little sketch, lots of homeless and Spring Breakers.

Friends_and_family Family

4/10

Poor

16 Mar 2026

Douglas Raymond

There is no parking. The rooms are noisy.

Family

8/10

Excellent

15 Mar 2026

Kelly

This is your place if you're on a budget. It's clean the staff is super friendly it's right on the beach.

Self

6/10

Pleasant

15 Mar 2026

Kathleen

Takes awhile for water to get hot.
A coffee pot in the room would be nice
Room and hotel are clean, workers are friendly
Convenient bar;cafe downstairs
Elevator is small and damaged, cracks
A/c works well
Internet went in and out
Instructions for the tv would be nice- on/off remote plus a directv remote

Partner

8/10

Excellent

07 Mar 2026

Joanne

No beach view from our suite, but it was clean and the staff were great and helpful and friendly. They let us check in almost two hours early because we arrived at 7am!
The room only has one garbage can in the bathroom and no glasses or cups for brushing teeth, also no coffee machine (for those of you who love your morning coffee!), but does have a hair dryer and iron. There are plenty of shops and restaurants just minutes away.
I found San Juan very expensive and will never return, but this hotel was worth the cost and I was not disappointed with the accomodation overall.

Family

8/10

Excellent

07 Mar 2026

Awilda

Staff very friendly and helpful. Hotel definitely needs updating and upkeep especially elevator. Room looks updated and is sufficient for a short stay. Location is key, beachfront and within walking distance to stores, restaurants and bars. Parking garage across the street on Marriott property.

Friends_and_family Friends

2/10

Poor

04 Mar 2026

Julius Watson

My tv never worked and my bathroom was dirty smells like piss when I walked in there.. just was unsatisfied with the whole experience…

Partner

6/10

Pleasant

02 Mar 2026

Tkeyah

I would first like to say that the staff was great. Very nice, helpful, and gave us a lot of tips and recommendations for our trip. The hotel itself is close to the beach and a lot of restaurants. Our biggest complaints were that there is no parking so if you’re planning on renting a car be prepared to pay to park at one of the surrounding parking garages. It was also not the cleanest. While maintenance cleaning was done throughout our trip the rooms needed a little TLC as we could see a lot of the grime from former visitors along the walls. If you’re just wanting a place to sleep it’s fine.

Friends

2/10

Poor

27 Feb 2026

Lori

Room was a dungeon

Friends

8/10

Excellent

26 Feb 2026

Christopher

Room was clean! Staff very nice. Great location!
Thank you!

8/10

Excellent

24 Feb 2026

MICHAEL

Great Price for the Location and an accommodating staff

Partner

8/10

Excellent

24 Feb 2026

Richard

Great location, room was clean and AC worked very well. Staff was helpful and very knowledgeable.

Partner

10/10

Exceptional

21 Feb 2026

Jamie

I had a good stay here. It’s a smaller run hotel, and not known for its fanciness, but you’re in Puerto Rico… How much time are you gonna spend in the room other than sleeping? It’s right on the beach, they have a little patio bar/sitting area that’s open on Friday through Monday. Would be nice if it was open every day but it’s enjoyable to sit out there and socialize with some of the other travelers and exchange ideas. Overall, the facilities are dated but clean and a friendly staff, you will become familiar with during your time.
I did hear that sometimes the elevator is out of service, so if that’s an issue make sure to consider that.
One other nice thing was that there’s a Walgreens and another drugstore right down the street within a couple hundred feet… They sell everything from sunblock to Bacardi. Very convenient. Countless bars and restaurants within walking distance as well. I would get a room here again.

Self

2/10

Poor

20 Feb 2026

Michael

There is zero parking. Some search results say there is some parking. There is none. Then the hotel said we could park at the Hilton across the street for $25 a night. It was $97 for one night. The hotel is old, dirty and smells. Our room smelled so bad of chemicals (presumably some sort of insecticide) we had to leave all the windows open. Then the door wouldn’t unlock. The front desk attendants spent 10 minutes to get it unlocked (yes it has keys not key cards). Then later we got locked in the room at checkout time and had to spend 10 minutes trying to get out. The bathroom has holes in the walls. Parts of broken fixtures are still partially attached. The bed had some sort of a plastic liner under the cheap sheets. It had one small blanket and no comforter. The walls were so thin you could hear everything in the surrounding rooms and people walking down the hall. There is only one outlet in the room. This place is disgusting. The only upside is the access to the beach. Do not stay here!!! Gross

Partner

2/10

Poor

20 Feb 2026

Michael

Hands down the worst place O have ever stayed

2/10

Poor

20 Feb 2026

Taleeya

This hotel was absolutely HORRIBLE it’s old moldy and smelly, the beds are hard old spring mattresses that are extremely uncomfortable. I will never book here again

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Julitza

Great and friendly staff. The hotel is basically 10 steps from the beach, would definitely stay again! It’s def not the Marriott but is affordable and great for the location!

Friends

4/10

Poor

18 Feb 2026

Joyce

The elevator was broken and we were booked on the 3rd floor. We could not carry our heavy suitcase up the narrow stairwell.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Chanel

It was absolutely amazing

8/10

Excellent

15 Feb 2026

Colleen

Staff were all amazing and the location cannot be beat.

Leisure Friends

10/10

Exceptional

15 Feb 2026

Raquel Puente

Room was clean. Staff was wonderful!

Leisure Self

4/10

Poor

10 Feb 2026

John

Get ready for an adventure!!

Let's start with the good points. The room was cleanish… during our four days we didnt see any bugs or critters. Also the overnight security guard was super nice and was able to help us find a place to watch the Super Bowl. One or two front desk staff were very nice and helpful others ranged from uninterested to absolutely rude.
The AC was ice cold !!! Worked very well we had to shut it off it got so cold

The adventure!!

There is no parking expect to park at the Mariott next door and pay $27 per day if you have a rental the mariott vallet staff are very nice and know what’s up.

We lost water Completely to the whole hotel for about 10-12 hours. We heard “the plumber is coming many times.

Due to the water loss the toilet got clogged and it took several requests to even get them to bring us a plunger (we had to do it ourselves)

Even when back in service the water pressure is Terrible and tepidly warm as best of you like hot showers like I do you will be disappointed.

A puddle was in our hall outside our door we wiped it up because we kept tracking it into our room but it kept. Coming back.

The roof terrace is a joke. Go see it it’s worth a laugh. The adjacent building is twice as tall so all you can look at is a concrete wall no ocean view lol

The room was a little small there is no fridge no microwave, coffeemaker or anything you might expect.

TV was streaming only on a dated smart TV. And the WiFi in the hotel was slow.

Leisure Family

6/10

Pleasant

04 Feb 2026

Sherry

It’s ok

Leisure

4/10

Poor

02 Feb 2026

Pierre

Old and neglected room. Contour sheet felt like sandpaper. There was no cover sheet just a light blanket. The A/C worked well and there was enough sand on the floor that it felt like walking on the beach.

Partner

4/10

Poor

01 Feb 2026

Mario

Cleaning could be improved

Business

4/10

Poor

01 Feb 2026

james

Bed blanket had stains on it, not enough toilet paper, tv volume would not work from remote , shower head dripped all night. The staff was very nice though

Partner

10/10

Exceptional

31 Jan 2026

Sallie

Loved the location and the staffs friendliness.

Leisure Friends

10/10

Exceptional

30 Jan 2026

Dylan

Diana, Rafael and Ivan were amazing support during my stay.

Came for a work trip and got stuck a few extra days due to ice storms back home. Staff made sure I could stay there and not have to move.

It is a safe, quite place.

Business Self

10/10

Exceptional

29 Jan 2026

SANDRA

Nice

6/10

Pleasant

24 Jan 2026

Eugen

Three stars is because of location.

10/10

Exceptional

22 Jan 2026

Michael

The hotel is located right next to the Marriott. Although street parking may not be feasible if you park Valet with Marriott, currently it's $27. The location is walking distance to restaurants and for us, attending the festival was perfect. The location for beach and sunseekers is a plus. The room was comfortable and clean. We will return.
was perfect. Sanrecommend to use the Valet Parking inarriott. Currently it's $27.

2/10

Poor

22 Jan 2026

Mark

Front desk lady was very nice and helpful, but the very small lobby has a couch and a chair, nothing more, and there were 2 locals who were basically living in the lobby, they were there the whole time that we were, it was completely unacceptable. The rooms were avg. but the outlets were so worn out it was difficult just to charge a phone. The hotel is next to a night club and it was LOUD until 2 AM, and the street was loud until 330AM.

Partner

8/10

Excellent

20 Jan 2026

Crysel

Close to the beach, a block away! Loved that they have a small restaurant at the hotel. Staff was friendly. Would book again.

Leisure Partner

2/10

Poor

19 Jan 2026

Amber

The bed skirt, couch and curtains were stained. The bed covering were only sheets. There was a stained blanket

4/10

Poor

19 Jan 2026

Tanya

Friendly staff the accommodations did not meet expectations.

8/10

Excellent

10 Jan 2026

TAHONNA

Ac kept room cool, beach was so close and beautiful! Staff very friendly!

Leisure Family

2/10

Poor

07 Jan 2026

Steven

One step above a dirt floor. Minimum everything was provided ,,,location was the only good thing ,,,no parking,,room key not working,,two electrical outlets. Tv volume so low hard to hear,,,staff friendly but unable to do anyth8ng

Leisure Friends