CIAO SAIGON HOTEL SPA

10/10

Exceptional

09 Mar 2026

Claire

Staff in the hotel nice, helpful
In the main desk and in the hall, we have to leave during the night. They find us a taxi for the airport.

Partner

2/10

Poor

23 Feb 2026

Jason

Policy was no cancellations or changes. I booked this room way in advance and neither the hotel or Expedia would allow a cancellation or a date change. Horrific policy and both the hotel and Expedia should ensure before booking that the person is sure that there is no changes allowed. So I wasted the price for the room as my travel plans changed. I had stayed at this hotel twice in the past but never again. And this is the 2nd time Expedia has had shady dealings with providers. I will no longer utilize their services in the future either.

Partner

10/10

Exceptional

04 Feb 2026

Robert

Great location. Quite Street in a very busy city
Easy Grab App taxi. Spot. Great service
My phone picked up
Staff found a Store. 5 min cab ride. Got it fixed
Pool is Basic. But nice. Great place
Watch those marble floors slic when wet

Self

10/10

Exceptional

31 Jan 2026

fernando

Excellent staff

10/10

Exceptional

22 Jan 2026

Nicole

A lot of restaurants nearby

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Khanh Duy

Staffs were helpful during check-in.

Leisure Partner

10/10

Exceptional

31 Dec 2025

DEVON

Fabtastic staff. Very well appointed and clean rooms

8/10

Excellent

31 Dec 2025

Billy

Staff were very nice.

10/10

Exceptional

25 Dec 2025

Kimberly

Pool was closed when we stayed, unclear why.

Rooms were nice, staff was very friendly and we enjoyed the breakfast very much!

Leisure Family

10/10

Exceptional

12 Dec 2025

ASHRAY

clean room. Bathroom in excellent shape. Front door a bit stuck but the room facilities- bed, drawers all very good. Close to T1 and T2- 5 mins drive.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Charles

It’s a perfect location for a stopover,it’s close to the airport!!

Leisure Friends

10/10

Exceptional

11 Nov 2025

Tuan

Everythings are nice a d clean here
Exellence

10/10

Exceptional

31 Oct 2025

Nigel

Well located and friendly staff, not far from the airport, but pool was not open.

Self

10/10

Exceptional

14 Oct 2025

Francisco

Stayed one night and it was very pleasant. Very close to the airport so it's great if you need an overnight stay if you planning to fly out the next day. Breakfast was nice and staff were very friendly.

Leisure Family

6/10

Pleasant

06 Oct 2025

Marie

While the hotel staff and manager were nice people, there were a lot of issues we came across which would make me not want to return unless they made serious improvements with proper maintenance.
1) Airport Shuttle service - not available as advertised - which I did not find out until after booking and was one of the reasons I booked this hotel.
2) Bathtub did not function - we couldn't use the tub because the drain would not open and water sat in the tub when we tried. Only the shower was available for use.
3) Spa was under construction - so no services available at this 'hotel and spa'.
4) In-room safe was not working properly and would take multiple attempts to lock safe which was unpredictable with how much time it took to lock.
5) The biggest inconvenience was the room keys / lock was not functioning properly and for a 2 night stay, going in/out of room came with risk of lost time because the key cards would not re-program easily and on one of the occasions, the hotel needed to call a lock smith and we were locked out of our room for an hour or 2 which interrupted our night's limited time with family. They did not have a back up real key, the master key card did not work & the tech was not working to reprogram the room key. They offered to move us to another room which was also an inconvenience with all our belongings for just a 2 night stay with a really early flight departure for one of us.
Mgmt was very apologetic and provided airport taxis for our departures.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Nicholas

All are good

Business_and_leisure Family

10/10

Exceptional

10 Aug 2025

RAM SHARAN

Hospitality

Leisure Family

10/10

Exceptional

07 Aug 2025

Nicholas

The location and staff are perfect

Business_and_leisure Family

10/10

Exceptional

18 Jun 2025

Vincent

Very good hotel. We will come back in future.

Leisure Family_with_children

2/10

Poor

16 Jun 2025

Michael

Terrible hotel. Would not stay there again

Leisure Family

8/10

Excellent

26 Mar 2025

Robert

The only thing I thought the hotel lack was the breakfast menu was very small and the hotel pool hours were very short. You could not come home after a day of shopping and relax in the pool because it close so early.

Leisure Partner

6/10

Pleasant

15 Mar 2025

Bao

Everything ok or very good, but the one thing I don’t like beca It is look like they’re cheating me, when I’m looking the hotel, the pictures they’re show very nice ( because they have another with the same name or they’re the same) and the pictures I saw very nice, so after i ready booking, they sent me another one. That ok . I’m very easy person.

Family

10/10

Exceptional

01 Oct 2024

Thuylan

The staffs are friendly and helpful.

Leisure Family

8/10

Excellent

30 Aug 2024

Hau

Quiet area. Good environment

8/10

Excellent

14 Aug 2024

Matt

Only stayed overnight waiting to transit to another flight so was very conveniently located close to the airport

Leisure Family

8/10

Excellent

11 Aug 2024

Hau

We like spacious rooms and quiet

Leisure Family

6/10

Pleasant

28 Jul 2024

Nhan

Overally, the hotel is clean and quite near the airport. However, breakfast is quite poor. Food and Beverage staff is not friendly. I booked 1 single room and 1 double bedroom. For double bedroom, he said I will have 3 voucher only for breakfats whileas it’s supposed to be 4 voucher. I didn’t like to argue with him at the restaurant. My single room added my 2 years old son. And my double bedroom is for my brother’s family which has 3 people. The F&B staff said he is flexible for me by adding more noodle in my soup so my 2-yr-old can share with me. My son will not be allowed for breakfast. My family is 4 adults, one 11-yr-old girl and one 2-yr-old boy but there are 5 breakfast voucher.
Moreover, the evening receptionist looked not welcoming.
Security guards are the nicest staff overal.

Leisure Family

6/10

Pleasant

19 Jul 2024

Lu

The room condition was under standards. There were signs of water damages on walls, ceilings and bathroom cabinet. Shower’s drain was blocked and there were sharp nail under the room carpet next to the ceramic floor. We report them to the receptionist, hopefully these will be fixed. On a positive note however, restaurant staff was very polite and responded carefully to our request. Choices at breakfast are limited to 2.

8/10

Excellent

29 Apr 2024

Desmond

Decent

Decent hotel but it doesn't look like a 4 stars hotel.

Business

8/10

Excellent

28 Apr 2024

Angie

Great and convenient place

Front desk and restaurant Staff are super friendly and professional, quick to respond to requests, rooms are clean and efficient. Be prepared for a hot room when you first get in, The AC took a couple of hours to cool the room, but once it’s on, it works perfectly. Don’t plan to bring durian back to the hotel as requested by staff. Breakfast menu is the same every day, and you can request different dishes If you want to. There are free instant coffee tubes and tea bags but ramen noodle is not free , hotel should have been more clear on stuff that is left on counter, whether they are free or charged. Location is so close to the airport, and surrounding areas have many eateries and coffee shops. I wanted to return to this hotel later for 5 more days and asked if they would honor the same rate but they refused. I then booked a 8.2 hotel 2 minutes away and got a much lower rate than my previous rate at Ciao. They’re losing my business and missing out on my loyalty and patronage.

Friends_and_family Family

10/10

Exceptional

15 Apr 2024

Kwok Seng

Close to the airport

8/10

Excellent

30 Mar 2024

Va

We stayed there for one night. There was nothing fancy, just a basic hotel, clean, comfortable, and with excellent staffs. We would stay again and recommend it.

Leisure Partner

8/10

Excellent

03 Dec 2023

Christopher

I found it very difficult to cross “trường sơn” street if walking around the area because the whole long street has no cross street light for pedestrians.

Leisure Partner

2/10

Poor

02 Dec 2022

William J

Disgusting

The room was absolutely disgusting and would not recommend to anyone. Glossy photos hides the dust and uncleanlinesses overall. Don’t waste your money staying there. Reception was also very rude

Partner

6/10

Pleasant

14 Oct 2022

christopher

Staff speaks Poor English, no spa, won’t allow masseuse to room,terrible food nothing westerners would eat. This is why the hotel restaurant had no people in it. Took 3 hours for the AC to cool the room and staff didn’t understand me when I complained. We left a day early and paid for another hotel losing one nights payment just to be comfortable.

Leisure Family

6/10

Pleasant

13 Oct 2022

Glen

Small room surrounding area felt unsafe. No food availability at night and no food service close

Leisure Partner

8/10

Excellent

16 Jul 2022

Luoc

.

Leisure Family

4/10

Poor

13 Dec 2020

Kazuki

Not as expected

Not as expected. Facilities such as bar, restaurant, spa not operating but not informed in the reservation site. Not essential but disappointing.

Business Self

8/10

Excellent

04 Nov 2020

Adrian

WARNING ! Unmarried couples cannot share a room.

A very modern hotel, recently refurbished. Comfortable bed , great deep soaking bathc / large bathroom. WiFi a bit erratic, and TV has very few Western/English channels.
Breakfast a bit disappointing , like most VN hotels in the Covid period , the buffet has been cancelled and they switch to a single dish a la carte menu with no refills on coffee or juice. Waiter was excellent.

I missed the hotels.com smallprint , they do not allow unmarried guests to share a room. That included my fiancee. Strangely, they would allow me to pay for another room , yet allow us both to stay in the original room, so it's a bit of a scam. This archaic VN law has never been enforced at the 20+ hotels I have stayed in. Strange that the Hotel enforces this, so probably a scam.

Partner

8/10

Excellent

15 Feb 2020

Gary

Overall Good

Close to airport. Friendly, helpful staff. No steet noise. Couldn't get the tv to work. Internet was slow and spotty. Good place to stay if you need to get to the airport early moning.

Partner

8/10

Excellent

03 Jan 2020

Ponyt

It was very close to the airport and within walking distance, which was nice. The fact that there was a window in the shower was a bit weird but I guess that's all right. Something i have not seen in hotel rooms before was a weight balance. We really enjoyed how awesome the door system was and how nice the staff was to us.

Friends_and_family Partner

8/10

Excellent

26 Dec 2019

Verified traveler

The service was really great but for a four star rated property, I was only pleased with my stay because I was staying one night.
24 hour check in was really helpful and it was super close to the airport.

It wasn’t really as clean as it should have been and spa and pool are still under maintenance.

Good for a short stay, would not stay long.

Leisure Partner

8/10

Excellent

05 Dec 2019

Anna

In the room they dont have a iron & fan
Breakfast - same everyday

Friends_and_family Partner

2/10

Poor

14 Nov 2019

Eric

Scam!!! They refused my checkin and kept my money!

I was refused check-in even though i showed my hotels.com confirmation. I didn't get any refund by the hotel or hotels.com. The entire multi-day stay payment was stolen. DO NOT MAKE ANY RESERVATION HERE!!!

Partner

10/10

Exceptional

10 Nov 2019

Verified traveler

Nice facility, excellent breakfast. Rooms are clean and nice, friendly staff

Business Self

2/10

Poor

19 Oct 2019

Verified traveler

Not satified at all

Renovation

Hotelstaff are laying

HomePage are laying

Business Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

This hotel is clean and the friendly staff makes you feel welcome

Friends_and_family Family

6/10

Pleasant

07 Oct 2019

ThanhPhan

Very close to airport, quiet hotel.

This hotel is good if you want a place to rest before your flight.

Friends_and_family Family

8/10

Excellent

06 Oct 2019

Goh

Only short time stay, it was nice and excellent

Clean and comfortable

6/10

Pleasant

08 Aug 2019

Ralph

Bad first impression!

The front desk wanted us to take another room. Like it was a better deal, but the room was old and musty. Angrily I returned to the front desk and told them I want what was on my reservation. They did, but why didn't they follow the reservation in the first place?

Partner

10/10

Exceptional

07 Aug 2019

Verified traveler

Very clean room. Extremely friendly and responsive staff. Definitely would stay here again. Not as far to district 1/downtown as you think.

8/10

Excellent

28 Jul 2019

Verified traveler

Walking distance to airport (with minimal luggage).

Just needs more atmosphere and wine options at the bar.

Leisure Family

10/10

Exceptional

14 Jul 2019

Verified traveler

very clean and neat!

Business_and_leisure Family

10/10

Exceptional

09 Jul 2019

Verified traveler

Great hotel and pleasant staff recommend as a good stop for airport

Leisure

10/10

Exceptional

27 May 2019

Verified traveler

Near airport

Business Friends

10/10

Exceptional

24 May 2019

Verified traveler

Overall service was very good and enjoyed the breakfast in the mornings.

Leisure Partner

8/10

Excellent

04 May 2019

Verified traveler

Stayed here several times, for next day flights. Lot of shimmering led lights in the room even when master switch off.
scam with taxis waiting outside to airport. The drivers demand 4x the meter price before giving your bags back

Business_and_leisure Family

8/10

Excellent

21 Apr 2019

Verified traveler

Good location, local restraints ok.. close to airport 4 min by taxi. Taxi scam in operation ie taxi meter 25k but drivers insist on 100k

Business Self

8/10

Excellent

21 Apr 2019

Joe

It was a very cute hotel that was nicely decorated. The staff and policies were a bit questionable.
When checking in at 9am the lady told me they were sold out and no rooms available. I told her I had reservations and she didn’t care or didn’t listen. I was shocked! I was confused and asked her what time could I check in and she said 2pm. So I asked her if I left my bags and returned at 2pm I can get my room and she said yes. Not sure about their thinking.
The restaurant was nice with a great food selection. I noticed two people eating there. I asked if we can get seated and have breakfast. The man asked for my room number and I told him I didn’t get a room yet and will return at 2pm for the check in. The guy told us we could not eat at the restaurant with out a room number. Very bad business decision!!
Nice food selection going to waste.

Business_and_leisure

8/10

Excellent

04 Apr 2019

Verified traveler

Property is on 2 sides of the road in a side road which initially looks a little run down but the location is actually good with plenty of bars and restaurants nearby. The hotel itself is fine but was let down by the spa being closed for refurbishment also my colleague had no hot water in the shower in the evening although later it was fine in my room. Good hotel for the airport at a fair price.

Business

8/10

Excellent

23 Feb 2019

Andy

Fine for the airport

This place is OK for the airport but is well away from anything else of interest, The spa needs to be booked in advance and does not seem to operate much anymore

Family

8/10

Excellent

23 Feb 2019

Leon

Fine for a pre-flight stay

This hotel is very close to the airport and was used as a base before a late night flight.

It was modern and clean, but I can’t comment more widely as I didn’t stay for the night.

Coffee shop next door and a really good restaurant a door or two down.

4/10

Poor

19 Feb 2019

Qiong

this hotel information on your site is totally false. please check out the facts. they have no shuttle service to airport, they have no spa dont understand why they have it in thier name SPA. its says connected to airport which is not true also. apart from above they gave us room not in the main hotel but to adjacent building opposite to hotel which they have annexed. nothing near by hotel except for a coffee shop

Family

10/10

Exceptional

10 Feb 2019

Verified traveler

Always good to to stay at Ciao Saigon...

10/10

Exceptional

07 Feb 2019

Bonnie

Great hotel near hotel

We stayed here the first night of our trip after a grueling day of travel. When we walked into the lobby, we were hopeful, because it is lovely. And then our rooms! Beautiful, clean, modern, lovely.
We came back for our last two nights to relax after a fast-paced three weeks in Vietnam and Cambodia. We looked forward to our return during the entire trip! The lovely rooftop swim pool was a bonus.

Partner

8/10

Excellent

28 Jan 2019

Bevs

I've been to Vietnam several times and most of the time I choose Ciao Saigon Hotel and Spa as its just near the airport, hotel is clean and rate is tourist friendly.

10/10

Exceptional

17 Jan 2019

Bonnie

Oasis near the airport

We arrived late at night, exhausted by a very long travel day. The lobby was beautiful and welcoming, the check in was quick and the staff was friendly. And then we opened the door to our room! We just smiled and let out a sigh of relief. The room was immaculate, the bathroom was wonderful, and the enormous bed was perfect. We began our Vietnam visit here and are looking forward to ending it here as well.

Partner

10/10

Exceptional

09 Jan 2019

David

Nice hotel.

Very helpful and friendly staff. The Porter boy was very helpful giving me directions for local things I wanted.
Very nice hotel.

8/10

Excellent

14 Dec 2018

Tim

Nice hotel conveniently located

The hotel building was clean, modern and nicely decorated. The room was also clean, comfortable and nicely decorated. The only negative for us was the bathroom. My wife did not care for the window between the bathroom and the bed. The window had blinds, but privacy and light shining through into the bedroom was a minor concern. Also, stepping into the tub/shower was a bit of a stretch due to the height and width of the tub (even for an average sized man in good physical condition). A sturdy vertical hand rail would have been appreciated.
The restaurant was conveniently located in the lobby and served good food at a reasonable price. The hotel has two buildings, the main building with the lobby and restaurant, which is the building where we stayed, and a building with rooms directly across the street.
The hotel has a Spa, but it was being completely remodeled during our stay. It appeared to be almost complete so it should open soon. The roof level has a pool, seating area and wonderful views of the city.
The hotel is close to the airport and a very nice park.

Partner

10/10

Exceptional

08 Dec 2018

Verified traveler

Close to airport. Lovely and helpful staff. Very clean and spacious rooms.

6/10

Pleasant

26 Nov 2018

Verified traveler

The site advertised airport shuttle which they could not support. This was a major decision i chose this hotel in the first place. Such a disappointment! Location was loud due to nearby construction. The shower design is terrible. Staff was friendly but very difficult to communicate with.

Leisure Self

8/10

Excellent

22 Nov 2018

sam

good quiet hotel and close to airport.

Friends

6/10

Pleasant

20 Nov 2018

Moe

Its not a four star ok property
Good location if you want to catch an early flight.

8/10

Excellent

14 Nov 2018

Verified traveler

The staff went out of their way to provide excellent service. A very nice hotel.

8/10

Excellent

25 Oct 2018

Craig

Ciao Hotel

The staff is very friendly and helpful! I wanted to use the spa but it was closed for remodeling. Complimentary breakfast was included but the food and selection was just ok. The area had many coffee shops in walking distance but the streets were a little dark and isolated. The helpful staff is really what gives this hotel a plus rating. I thought they would have free shuttle service to the airport but they only call a taxi for you.

8/10

Excellent

04 Sep 2018

Verified traveler

Comfortable room, good location. Unfortunately the spa wasn’t working and that was one of the main reasons i choose this hotel.

10/10

Exceptional

23 Jun 2018

Verified traveler

Very good and cheap hotel. The breakfast was okay too. It is very close to the airport.

Friends

10/10

Exceptional

14 Jun 2018

Verified traveler

Very nice hotel. Beds are comfortable and the pillow are great

8/10

Excellent

09 Jun 2018

David

Convenient to Airport - Clean

A convenient seventy dong ride (2018) from the airport. Clean. Breakfast was adequate.

10/10

Exceptional

18 May 2018

Verified traveler

Nice hotel close to airport

Clean room, comfortable beds. Close to airport for one night stopover. Breakfast very good and staff helpful.

10/10

Exceptional

17 May 2018

Thanh

The hotel was clean and the location is very close to the airport. However, the shower drain didn't work so we ended up with a swimming pool in the bathroom. The staff came and fixed it right away though. The breakfast was sub par but the staff was attentive. Overall a very good experience.

Family

8/10

Excellent

09 Apr 2018

Verified traveler

Clean. The staff friendly. Convenient location near airport

10/10

Exceptional

05 Apr 2018

David

Close to airport

So close to the airport, and a fabulous breakfast!

Partner

2/10

Poor

02 Apr 2018

Verified traveler

STAY FAR AWAY. RUDE STAFF AND THR BUILDING IS A DUMP!

8/10

Excellent

26 Mar 2018

George

Ideally located near Tan Son Nhat (SGN) Airport

Ideally located close to SGN Airport.
Very friendly front desk & restaurant staff, although later at night the front desk staff are not very helpfull... prefer playing on their phones & sitting around than helping!
After 10pm no room service/food/tea/coffee available so make sure you bring your own or sleep early.
In house Spa prices were a little high.
Nice little rooftop pool & seating area.
If your looking for somewhere reasonable & close to Tan Son Nhat (SGN) airport then this place would do the job... only 2-3mins by taxi.
The taxi supplied by hotel does not offer meter payments, fixed price of 70k VND although meter reading was 15k VND on arrival to airport!

4/10

Poor

19 Mar 2018

Verified traveler

Great location for your money. Bath leaked and very noisy. Bed comfy and reasonably clean.

8/10

Excellent

28 Feb 2018

Seog Deog

It is clean and quite.
But food can't be satisfied.

10/10

Exceptional

25 Feb 2018

Nicola

Close to airport, large room, perfect!

This was a nice hotel and taxi from the airport only costs 50-70K dong. However be aware that the taxi drivers queue up for 2 hours to get a job at the airport and for such a short distance they really aren't keen to take you. Our taxi driver seemed to have amnesia about the location of our hotel - and fearing that he was only feigning to charge us extra - we pulled up Google Maps and directed him straight to it. The meter said 33K dong but the taxi drivers have to pay around 10K dong to exit the airport so the taxi driver rounded it up to 50K dong (around 1.50 GBP) which was fair but because he seemed a bit surly and we had no idea why, I paid him just the 50K without a tip. Had I realised that he'd queued for 2 hours for such a short distance I would have happily paid him double.

The hotel itself was clean and so spacious (we had a suite) with 2 large beds, lovely walk in shower, a toilet which included a cleaning facility(!). There was a pool at the top of the hotel which we didn't bother visiting as we got there late at night and left early morning. Breakfast was included. It was nice enough with toast, fruit, weird stuff, eggs, bacon, sausage :-).

The receptionist said evening meal not possible (we arrived after 11pm) so we walked 2 minutes up the road (turn right out of the hotel entrance and left at the end of the road) to a late night eatery with pho soup. There wasn't any food in the room bar - just drinks - so my daughter went to bed hungry (fussy eater!).

8/10

Excellent

23 Jan 2018

Verified traveler

Easy stay

The hotel is a great choice close to the airport.
The rooms are comfortable though mine was a bit noisy this time.
Breakfast is great and the staff are friendly and helpful.
Will stay here again

10/10

Exceptional

06 Jan 2018

Des

Close to airport

Good hotel for a stop over. Clean and staff helpful

10/10

Exceptional

06 Jan 2018

Nathan

Perfect!!

Very nice place to stay!! Thank you!!

10/10

Exceptional

19 Dec 2017

Tony

Amazing staff. Convenient location to airport, roughly 2km away. The room was clean! Dipped in the pool while we were at the hotel and it’s actually got a spectacular view. Breakfast was also delicious. Would definitely stay at this hotel again.

4/10

Poor

09 Dec 2017

Verified traveler

No good! .......................................................................................................................................................................................................................................................................................................................................................................................

8/10

Excellent

07 Oct 2017

Bev

Comfortable overnight near airport

Perfect for an overnight stay near the airport. Our room was very comfortable and quiet. The staff very friendly and helpful. The breakfast was a little basic, no toast, but adequate. We would stay again if we needed an overnight near HCM airport.

Partner

8/10

Excellent

04 Oct 2017

Verified traveler

reception triple taxi costs

Room booking shows sleeps 4 however 1 bed?? Taxis are metered in Vietnam however reception advise the overcharged triple price and cause disagreements with drivers. Don't involve reception with getting you a taxi another review commented on this also.

Family

10/10

Exceptional

20 Sep 2017

mim

Got it all

Quick check in. Staff friendly smiling. Room very clean. Good sleep.. Quiet. breakfast good. Well equipped. Restful, new

10/10

Exceptional

10 Sep 2017

Verified traveler

Lovely hotel and handy to airport.

Very clean and modern with fantastic or shower!!! Great staff. Only few minutes from airport. Some lovely litttle restaurants etc right outside the hotel. Highly recommend and will stay there again. Also pool on roof.

10/10

Exceptional

23 Aug 2017

Verified traveler

Hotel staff was very friendly. Excellent coffee across the street. Lovely rooftop pool and terrace.

10/10

Exceptional

07 Aug 2017

Verified traveler

Best hotel near airport

So neat, clean, cozy and comfort room. Small but perfect for the stay of near airport. I would rather stay next time again than the hotel in city town.
Highly recommend this hotel.

8/10

Excellent

07 Aug 2017

Anna

Western style hotel comforts

Excellent location to airport - good for overnight stays. Western comforts, western bed. Good breakfast. Lacks multi language tv channels, modern very clean -no hot water to use in nice shower . Would stay again