Name: Oreeka Hotels Katunayake Airport Hotel
Address: No 482 Ivan De Silva Mawatha Kandawala Katana Katu, Negombo, 11534, LK

10/10

Exceptional

24 Mar 2026

Melissa G

Close to airport. Only stayed one night before traveling on. Staff very friendly, pool was nice. Quiet area

10/10

Exceptional

16 Mar 2026

irfan

Close to the airport. Transfer is great. Inside the nature. Excellent staff. Recommended.

Family_with_children

6/10

Pleasant

06 Mar 2026

Carolyn

The ac wasnt adjustable but it worked. Room was clean. Shuttle was great. Pool was clean and nice. Quiet area.

10/10

Exceptional

27 Feb 2026

irfan

All was good. Good smiling people. Could checkin at 02:00 in the night. Thanks.

Family_with_children

6/10

Pleasant

12 Feb 2026

Frances

Front desk not manned. Phone in room, but doesn't work. Nice hotel, but far from shopping or tourist areas. Hard to get a tuk tuk to pick up or drop off.

Self

8/10

Excellent

09 Feb 2026

Jennifer

The staff were very friendly. The grounds were lovely. The rooms were spacious and clean.

Leisure Family

10/10

Exceptional

25 Jan 2026

ian

very clean. The staff Was very friendly and the garden was incredible. Wonderful quiet place

Leisure Family

10/10

Exceptional

25 Jan 2026

Andrea

Amazing stay. Loved this place. Andrea

2/10

Poor

19 Jan 2026

Tiffanie

90 mins and still waiting for my airport transfer. After 24 hours of travel the last thing you want to do is make a dozen phone calls to find out where your transportation is. Only to then be told they weren’t there when they’re supposed to be. They’re another 10 mins away. I’m really hoping the actually stay makes up for it, but I wasn’t planning on being there long and now my stay is even shorter. Also please note, the hotel phone number is not in service.

8/10

Excellent

06 Jan 2026

agnieszka

Good for one night

2/10

Poor

30 Dec 2025

David

Unfortunately our stay here got off to a bad start when our airport transfer failed to appear. We were arriving late at night but had supplied our flight details and was confirmed. Tried the contact numbers listed but no one answered. Have not received any acknowledgment about it from the property. Grabbed an Uber and thankfully a security guard was on hand to let us into our room. Room was spacious with 3 beds and 2 bathrooms, ok and tidy, but there were exposed wires which was a concern and lots of little flies in the room. Pool did not resemble the photo and couldn’t be used anyway. Could not figure out how to get the ceiling fans to work but thankfully it was a brief stay. The planes taking off were quite loud, but there weren’t too many during the night. Breakfast was very good and the best part of the stay. Disappointing.

Leisure Family

6/10

Pleasant

18 Dec 2025

Duncan

Small hotel with spacious grounds and adequate pool

Self

6/10

Pleasant

29 Nov 2025

Ahmed

I’m giving 3 stars for the shuttle service and the convenience of the location, but the rooms are in a poor condition. Moldy bathrooms, stained towels and bedsheets to say the least. Too much noise early in the morning. It was too much to even to bring it up to the management.

I wouldn’t stay there again and I don’t recommend it.

Leisure Family_with_children

10/10

Exceptional

05 Nov 2025

Mehran Saand Ramesh Kumar

Nice hotel

8/10

Excellent

24 Oct 2025

Sampath

Room was neat & clean. Property has nice trees with flowers. Staff is helpful and the shuttle was punctual. Hot water in bath room was nice.

Staff allowed me to check in early. Thank you !

WiFi in the room did not work for me. That was the only disappointment for me during the stay.

Leisure Self

4/10

Poor

13 Oct 2025

Ikramekhuda

Food was very expensive, tasteless and small in quantity with no variety. We had to wait an hour at the airport for the hotel shuttle to arrive and pick up to take us to the hotel. Even we had to call many times to the hotel for this. There was no internet working in the room.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

ROBERT

Excellent

Partner

10/10

Exceptional

04 Oct 2025

Cindy

We were so grateful to have found this lovely place. Quaint. Quiet. Beautiful.

10/10

Exceptional

27 Sep 2025

ROBERT

Lovely place and staff.

Partner

8/10

Excellent

20 Sep 2025

Allan

The condition of the hotel is somewhat dated. There was only Luke warm water in the shower. The staff was friendly and very helpful. The food in the restaurant was wonderful and very reasonably priced.

Leisure Partner

2/10

Poor

15 Sep 2025

Neena

They didn’t not pick up from airport

10/10

Exceptional

18 Jul 2025

Stephen

Perfect hotel

Amazing hotel. Staff so lovely and helpful, grounds beautiful, fantastic pool and pool area. This was a short stay, arriving in the afternoon for a flight the next morning but could have stayed here much longer. So peaceful, really unlike any airport transit hotel I have ever stayed in. We only had dinner and all had different things but all were delicious. Free transfer to the airport in the morning was exactly at the agreed time. Thank you very much for a perfect last night in Sri Lanka.

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Zane

Amazing 2 week stay, Paradise hidden near airport?!!! Customer service at Oreeka - outstanding. Place buetiful, we slept so well each night. Definitely will stay here on the next trip ❤️

Leisure Partner

10/10

Exceptional

20 Jun 2025

Kimberly

I had an amazing time at

6/10

Pleasant

17 Jun 2025

Jennifer

Pretty basic rooms but pool was great. Good for a stay prior to flight.

Partner

8/10

Excellent

04 Jun 2025

Jennifer

Arrived at 2am. Staff friendly and helpful.

Partner

10/10

Exceptional

26 May 2025

Kadean

I arrived late to the hotel and the staff was there ready to welcome me and get me all settled in. They were super helpful and always attentive. The restaurant was delicious, the room was massive and clean, the pool was relaxing and the hotel grounds were absolutely beautiful. It’s a hidden gem in Colombo.

Leisure Self

10/10

Exceptional

25 May 2025

Raghavan Jayanth

-

Leisure Family

10/10

Exceptional

25 May 2025

Raghavan Jayanth

Awesome place to stay. Move property close to the airport. The greenery in the property is will maintained. Nice place for birding, if one is interested.

Leisure Family

8/10

Excellent

20 May 2025

Harry

Good

Nice hotel for a 1 night stay near the airport

10/10

Exceptional

11 May 2025

Amila

Close to airport and very convenient free shuttle with the sweetest driver. Great staff and food choices. Very picturesque location.

Leisure Self

6/10

Pleasant

19 Apr 2025

Thilakarajah

.

8/10

Excellent

08 Apr 2025

Ruben

They supposed to pick up us from the airport and it didn’t happen, we paid taxi at midnight to go there and no one single explanation why they didn’t go.
Rooms, swimming pool and gardens good, clean and pretty

10/10

Exceptional

15 Mar 2025

Tony

They picked us up the airport, check in was late, but hassle free

10/10

Exceptional

13 Mar 2025

Clifton

A green oasis in a village setting but only 20 minutes in their transit van to Bandaranaika Airport. Very nice property managers. Remarkably the aircraft noise is like distant thunder - barely discernable.

Leisure Partner

10/10

Exceptional

11 Mar 2025

John Jay

Absolutely Perfect

It was fabulous we wanted to stay longer such a beautiful cleanproperty and welcoming atmosphere

Partner

8/10

Excellent

08 Mar 2025

Sudhakar

B

Leisure Partner

10/10

Exceptional

02 Feb 2025

Ken

Good budget hotel.

Great hotel. Convenient to airport and free xfer is excellent. Driver even waited till we found him out front after our messages didn't get through. We will return.

Partner

10/10

Exceptional

25 Jan 2025

Howard

This transit hotel is wonderful value. The site is lovely with a range of trees and plants and the pool is excellent.
The room is good although a couple of fittings in the bathroom were in need of attention.
The service is good in the restaurant and we enjoyed our two meals.
Overall, a really great value in lace to stay.

Leisure Partner

10/10

Exceptional

06 Jan 2025

Robert

Perfect place

Perfect place.

Partner

6/10

Pleasant

21 Sep 2024

David

We had a number of issues during our stay, and when I raised it with the owner, he blamed his Sri Lankan staff. They aren’t responsible for Washing Machines breaking down, being assigned rooms other than that which we had booked, and the satellite TV not working!!! I was really disastrously when he pointed at one worker and picked her out for wanting to work a half day.
Last time we weren’t picked up from the airport. I won’t be staying again, but I do wish the staff well, as they tried so hard to make up for the obvious lack of investment. I was amazed to see the owners child, who could hardly see over the steering wheel, being permitted to use the grounds to drive the Mini around in. Maybe he was 12?

Leisure Family_with_children

8/10

Excellent

18 Sep 2024

Markus

a nice quiet nest away from the hustle and bustle and yet convenient for travelers as the airport is max. 15min away. The road to the hotel is a bit rural, but once you pass the gate, a beautifully landscaped park with a generous run awaits you. A lot of birds and other beautiful animals can be seen there. The pool is well laid out and also suitable for children. We were only there for one night as we were on our way back to Singapore. This is a nice place to stay for those who need peace and quiet after their vacation. The rooms are generously sized as are the detached bungalows on the grounds. The furnishings in the rooms are standard.

Business_and_leisure Partner

4/10

Poor

06 Sep 2024

Jude

They don't answer the phone, difficult to make contact for Airport transfer. I have to wait for over 40 minutes for the driver. No welcoming drink. Bed sheet and pillowcases dirty. Broken shower, handheld shower missing, bathroom ceiling mouldy. Toilet seat not secured. The room had a bad smell and not maintained.
Good luck with the 24-hour front desk!!

Leisure Partner

6/10

Pleasant

01 Sep 2024

Kristy

The hotel was about 25 minutes from the airport. We came late at night so it was perfect to get to bed asap after landing. Bathroom was great very modern and clean for Sri Lanka. The pool was the star though, well maintained and lovely for a dip before check out. We stayed one night.

Partner

10/10

Exceptional

05 Jul 2024

Shafiun

Staff are too good. Very beautiful place. Finding Uber is little challenging. However, the hotel has the option of drop off and pick up and the price is just little above Uber price. They are fantastic people. I’ll definitely visit this place again if I get chance to Sri Lanka again. Thank you!

10/10

Exceptional

23 Jun 2024

Jeff

very accomodating and a great property

Self

10/10

Exceptional

23 Jun 2024

Anita

I booked one night stay for Friday night but our flight was delayed and we didn’t get to Sri Lanka until Saturday morning at 10 AM. The hotel still came to pick us up, made us breakfast and let us stay for couple hours so we could sleep properly. The check out time was 12 noon but we didn’t leave until almost 2:30. Amazing staff and hospitality. Would definitely rebook it before we leave Sri Lanka 🇱🇰!

Leisure Partner

4/10

Poor

16 May 2024

Agne

Lack Cleanliness and Cockroaches

We stayed one night only for our early flight.
Hotel has a lovely outdoor pool and staff were friendly , unfortunately we can’t rate it any higher than 2 because of amount of cockroaches we had in our room and cleanliness of the place.
This Place really need to tackle the issue, we have seen things like this even in a higher hotels , but the size and amount of it - put us off. We wouldn’t recommend and would t go back.

Friends_and_family Family

10/10

Exceptional

18 Apr 2024

George

Beatiful gem near the Columbo airport, great staff large poolside room. Wifi wasn’t great but for the price, well worty it.

Leisure Family

10/10

Exceptional

14 Apr 2024

Charissa

Our pickup from airport was great. Driver waited an hour for us as bags were lost.

Leisure Partner

8/10

Excellent

24 Mar 2024

Brigitte

Great value for money! A cheap Uber away from the airport and a huge room which exceeded expectations. Nice refreshing pool to dip into as well.

Only shame was that we booked for airport pickup. Me and my friends all attempted to call the hotel 3 times in the week prior and the hotel was uncontactable. They only got back to us when my Uber to go to the hotel was booked! Breakfast is also very simple (toast, eggs, cut fruit, half a sausage) but good to get some food in before heading out for the day.

That being said, it was great value to stay for the night. Would pop by again!

Leisure Friends

8/10

Excellent

27 Feb 2024

Sriyani

We were only there for a few hours to wash up and get some sleep before our 3 am flight the following morning. Although the hotel was old, it was clean and the staff were very friendly and helpful. The air conditioner was loud and the TV controls wouldn’t work but the staff replaced some of the equipment and got it working. The shuttle to the airport was on time and very efficient. It served the purpose that we wanted.

Leisure Partner

10/10

Exceptional

11 Feb 2024

ramon

Recommend this hotel. Nice pool and the lady manager was friendly.

I didnt like their pay first policy. Expedia had my credit card details so i couldnt have left without paying.

Pity the restaurant took a long time to produce food even in a non busy time.

Leisure Self

10/10

Exceptional

09 Dec 2023

William

Would highly recommend the people the staff the property high value for the money and would recommend it if u like relaxing secluded property .. close the lush green we enjoyed

10/10

Exceptional

04 Dec 2023

ROBERT

Excellent place helpful people.

Partner

10/10

Exceptional

25 Nov 2023

ROBERT

Very nice rooms and śetting.

Leisure Family

10/10

Exceptional

21 Nov 2023

Sheila

the staff were very kind, hospitable, and helpful. very good food at a low price.

10/10

Exceptional

20 Nov 2023

Jack

Really lovely little hotel

Really lovely little hotel not far from the airport.
Great if you’re just arriving or departing.
Lovely pool and friendly staff

Self

10/10

Exceptional

01 Nov 2023

Mahin

It was fantastic. The staff are very professional.

Leisure

8/10

Excellent

28 Sep 2023

lorraine

Stay before departing to airport.

Very warm welcome when we arrived. At check in we received a a welcome drink and also confirmed booking of our transport to the airport the morning. Room was clean and shower was good, air con was also working. So everything was great.
Surrounded by beautiful gardens that are well maintained this was a lovely place for our last night. We didn't eat dinner at restaurant as we had had a large lunch before travelling up, so unable to comment on that. Breakfast was simple but hit the spot.
Transport was ready and waiting on time and very short 10 mins or so trip to airport.

Partner

2/10

Poor

27 Sep 2023

Thanabalasingam

Everything is very poor ,I was make mistakes to book this hotel , AC is not working welll and bathroom is not good ,I waste of my money they charge me extra 7000 thousand rupeee , I hate is the service and management, they try to earn money from costomers

10/10

Exceptional

10 Sep 2023

Murugupillai

courteous and prompt service. Quick check in

Leisure Partner

2/10

Poor

01 Sep 2023

Adam

well... where to start? (not well). i finally heard from the hotel about the transfer driver who was to meet us outside the airport. after an hour thereabouts i had to call (a lovely chap let me use his phone). the driver said he was stuck in traffic and would be ten mins. waited another hour or so (could there be that much traffic - i was incredulous). it was around midnight and we'd been in travel limbo for about 24 hours. so, we caught a taxi. the taxi went round and round, couldn't locate the place... back and forth, round and round... out in the sticks. apparently, he'd driven past a few times but the sign was not illuminated, not turned on. the room... was mouldy, stank of mould. and next to the kitchen. no hot water. it's a vast property, so i wondered why we were put there. knew there would be early morning noises - they came at 6. overall, a lot of bother for a few hours' kip. on the plus side, it had a pleasant pool area.

Leisure Family_with_children

8/10

Excellent

28 Aug 2023

Gihan

Great choice for airport transfers

An excellent hotel for convenient access to the airport (BIA). The complimentary shuttle service is with a van so can fit lots of cases. Staff are welcoming and service is excellent. The rooms were clean, though the design did mean insects could still enter through gaps under doors etc. The AC and fan worked well, and there was tea/coffee in the room.

One appeal when booking was the pool, but this does need more regular cleaning and new mats for the loungers, plus towels were not provided so you would need those from the room. The location did mean mosquitoes could be a distraction late afternoon/early evening.

Food in the restaurant was very tasty so it meant an extra trip out was not needed, especially as the location meant nothing close by.

Overall pleased with our stay.

Friends_and_family Family

8/10

Excellent

12 Jul 2023

Yaparathne

Small independent operators struggling with tough times in Sri Lanka. They try to give a good service to their customers. Free airport pick-up/drop available. Close distance to the airport is an advantage. Rooms are spacious and fairly clean. However cannot be satisfied with basics such as the hot water didn't work in our room. So the kids couldn't have a shower after a long flight. There's no milk in the fridge, so, couldn't drink a cup of tea in the morning. TV channels are local ones only. They could've thought of those simple things. With those drawbacks, I think the amount they charge is slightly excessive!

8/10

Excellent

20 Jun 2023

Mathew

It was good for the price, most of all the free pickup and drop off to the Airport was helpful

Leisure Self

8/10

Excellent

29 Apr 2023

SHANMUGAM

This place was quite comfortable and clean. The hotel staffs were helpful. Eventhough, it’s a small place but we’ll kept. Not bad.

Leisure

4/10

Poor

24 Apr 2023

James

On any normal visit this property would suffice and meet all needs, but i booked with the intention of having a good sleep before a long journey. I was in a room very close to a big wedding, and the music was very loud until small hours. Upon requesting a room change they moced me into a room next to a family with two very loud and hysterical children, despite the hotel being empty. Guests should be notified about a wedding, as this is a hotel mainly used to have a final moment of recovery before a long flight. I would not stay here again for this reason, though the rooms were clean, beds comfortable and food satisfactory. I appreciated the included airport transfer.

Business Self

10/10

Exceptional

03 Apr 2023

Shekhar

Excellent property.

A very clean and eco-friendly place for transit in and out of Sri Lanka. The staff were very friendly and welcoming. A great overall experience for the family.

Friends_and_family Family

10/10

Exceptional

02 Apr 2023

Sian

Perfect stay with airport transfer.

Booked for an airport stop over, I had complementary pick up from airport and breakfast included. Room was lovely, with water, tea and coffee provided and free wifi.

Staff were amazing, friendly helpful service during stay. Had evening meal at their restaurant which was lovely, and relaxed by the pool during the day. I will definitely stay again.

Self

8/10

Excellent

01 Apr 2023

Leilani

Nice to unwind and unplug. The swing was cathartic and peaceful.

Leisure Partner

8/10

Excellent

23 Mar 2023

Darren

A decent enough place to stay for a couple of days, close to the airport and free transfer to suit you

Leisure Self

10/10

Exceptional

19 Mar 2023

David

Colombo airport hotel

Staff very friendly and welcoming. Pool is very nice. Offering airport shuttle is a huge benefit and one of the main reasons I chose to stay here. Kitchen serves breakfast, lunch and dinner at inexpensive prices.

Self

6/10

Pleasant

24 Feb 2023

Rasel

So nice

Business_and_leisure Family

6/10

Pleasant

13 Jan 2023

M

Good for one night stay before airport.

The room was nice and spacious, lights were a little tricky to figure out but ok. Very spotty wifi. Plane noise wasn't too bad, only a little at night and morning. Biggest issue was the dogs barking all night, but I do understand that some of them may be wild and not able to be controlled. Best part was the pool was very nice and clean and the dinner menu was very large. Airport transport was nice.

Friends_and_family Friends

8/10

Excellent

08 Oct 2022

Joe

The room was clean and spacious.
The property was green and nice

Business_and_leisure Self

8/10

Excellent

01 Jul 2022

Cameron

The staff were very helpful and friendly.

Leisure Family

10/10

Exceptional

18 Apr 2022

Adam

Ideal for the airport, friendly staff and a decent pool to chill before home time

Leisure Partner

10/10

Exceptional

01 Mar 2022

Michael

Great place. In the evening, some people waited a long time for food, so order early. It is near the airport, and the planes come in all night long just overhead-but not too much of a problem. I will stay again on my next trip to the area.

Leisure Self

10/10

Exceptional

19 Feb 2022

Mario

Beautiful place, friendly staff, all excellent

Partner

10/10

Exceptional

07 Mar 2020

Graham

Excellent first stop to recover from a long flight and get that first feel for Sri Lanka and good to prepare for the return home. Great pool.

Leisure Partner

2/10

Poor

24 Feb 2020

Nirushan

No Water!!

Woke up early in morning for airport transfer to find there was no running water in bathroom! No reception staff available at 6am to inform so had to go looking for ground staff - eventually someone looked into it and fixed the problem but the delay meant I missed the booked airport transfer and had to get the next one.
When reception staff eventually arrived, she was rude and appeared angry that I missed the transfer and refused to believe I had no water saying all bathrooms have water.
Also there was no hot water in bathroom so only cold water shower available.
If not for water problem, would have given 4-stars as hotel and room were clean, comfortable and excellent value for money.
PS. limited vegetarian breakfast options although packed take-away breakfast was ok.

Self

8/10

Excellent

23 Feb 2020

Chiming

Good for stay before your trip in Srilanka

Big room with many ants
Good breakfast
Nothing beside the hotel
Need to call the hotel for airport pick up even you have booked n hotel well arranged before departure.
Hotel can provide car rental with driver service

Friends_and_family Family

10/10

Exceptional

13 Feb 2020

Verified traveler

Oreeka is a lovely, tranquil hotel perfect for relaxing before you fly home. The staff all go above and beyond your expectations and always with a smile- in particular the receptionist. The gardens, pool area are immaculate and the bedrooms are large and modern- I will definitely be recommending to all my friends and family who are coming to Sri Lanka

Leisure Friends

10/10

Exceptional

09 Feb 2020

Verified traveler

Excellent for relaxing. Good service. Fantastic breakfast

Leisure Family

10/10

Exceptional

08 Feb 2020

Verified traveler

Staff were excellent and perfectly placed for the airport so the occasional aircraft passing overhead is inevitable. Would recommend phoning them for transfer bus once you have cleared immigration!

10/10

Exceptional

02 Feb 2020

Verified traveler

It was a quick stop over. We got to the hotel late at night, caught about a 4 hour nap and went to the airport early in the morning. We didn’t get to do much at the hotel.

Leisure Partner

10/10

Exceptional

01 Feb 2020

Verified traveler

The staff was very hospitable and they assisted us in everything

Leisure Friends

10/10

Exceptional

12 Jan 2020

Verified traveler

Hotel restaurant food was great and at a good price. Hotel was clean. We only stayed one night after landing but the staff made sure to get us at the airport (they waited for over and hour). Very short drive and they had a nice area to run around with the kids.

Leisure Family

8/10

Excellent

09 Jan 2020

Verified traveler

Large comfortable beds. Lovely relaxed setting and great pool.

Leisure

8/10

Excellent

30 Dec 2019

Julie

We stayed here after a late and long flight. Would highly recommend. We were picked up from the airport without any delay, then welcomed with a drink. Breakfast was great. The rooms were very comfortable. Everything we needed. Beautiful grounds too.

Leisure Family

4/10

Poor

16 Dec 2019

Verified traveler

disappointing

Room is not clean, we noticed presence of insects in the room.
Food is disappointing as well.
Also we waited more than 30 minutes for the check in.

Friends_and_family Family

8/10

Excellent

08 Dec 2019

Verified traveler

The lady running the place was lovely and full of energy but seemed to lack support from staff who muddled around. No hot water cause they forgot to turn on. A spruce up would help as it has the potential.

Leisure

10/10

Exceptional

03 Dec 2019

Jariah

Excellent service

We re very satisfied with hotel service and airport transfer.. nothing to complain at all

Friends_and_family Family

10/10

Exceptional

21 Sep 2019

Jude

Amazing stay

Amazing, great service

Friends_and_family Family

2/10

Poor

09 Sep 2019

MR

Oreeka Hotel/Property staff very friendly/accomodative, rooms are ok..

Challenge is hotel is far off (takes 20-30 minutes to reach from airport), GPS directions can be challenging while returning to hotel, property in obscure location so no one knows if you are lost or phone not working or signal lost;

WiFi signal poor, front desk not available from 10 PM to 7 AM type window: any issues though they try to help, it can be challenging..

Add extra time to whatever you need to do.. while staying at this property..

Leisure Self

10/10

Exceptional

10 Aug 2019

Lisa

Great hotel to start our holiday.

Lovely, friendly and great value for money hotel. Perfect start to our holiday and included complimentary airport transfer.
Thank you.

Family

10/10

Exceptional

09 Aug 2019

Eric

Really nice way to start our vacation in Sri Lanka

This is a very good place to spend the night after or before your flight. The rooms are tidy, service great and very friendly. I can highly recommend it. We will certainly come back on our way back home.

Family

10/10

Exceptional

07 Jul 2019

Verified traveler

We stayed at Oreeka for one night before our flight departure the next day. We were pleasantly surprised how quite and peaceful the pool area was considering we were so close to the airport. Very friendly staff onsite and food available so no need to worry about going anywhere. You can enjoy your last or first night in Sri Lanka with no worries.

Business_and_leisure Partner

2/10

Poor

15 Jun 2019

Verified traveler

URGENT ATTENTION PLEASE

I am having difficulties with the accommodation OREEKA @ Katana Sri Lanka.

Booked for two weeks I spoke to reception earlier this week and told them I wished to vacate today
This was understood at that time and I expected to only pay for the time.
To make up my bill for vacating on Saturday. This was agreed

Informed today that my credit card has already been charged and that they had no provision for credit or refund.
I insisted upon cash in that case.
And that I was happy to retrn to collect the refund.

Requested to place in writing my reasons for leaving I wrote the letter as follows:
Complaints
1
No room service. It is the obligation of OREEKA to arrange room service - not the guest.
1-1 Can't put the obligation onto the guest to ask for room service.
1-2 Wen the guest vacates the room - or whatever - is a fitting time to attend to room service activities.
1-3 The sheets and pillowcases stink.
1-4 No tea replenished. Bought my own.
1-5 No tea replenished. Bought my own coffee.
1-6 No toiletries replenished.
2.
Intermittent electricity.
And when the electricity went off I had to inform reception they seemed unaware.
A site generator was then activated.3,
3.
Poor food.
The food was not good it did not taste nice and was tough.
4.
Misleading address.
It was stated that the address was Negombo. This is incorrect the accommodation is actually
sited in Kndawala Katina.
A map is little help to a foreigner who has no concept of the situation.

Leisure Self