JESSICA
THE GOOD:
This is a beautiful property, that is why I chose it for a special trip with my daughter and two friends I hadn't seen in 11 years.
The breakfast offered was also very good: buffet style. The rooms were basic, clean, no closet but had some shelves. No phone to call reception either.
They have an nice outdoor pool, a lovely garden, and a cozy chimney, which you can reserve for 1 hour.
THE BAD:
At check in, we learned that a big group of teenagers was arriving later; indeed a bunch of high school age kids arrived and they went straight to the pool along with a giant speaker blasting super loud music. Luckily, we left to explore town and didn't have to put up with the noise until we came back at around 8:30: the kids were having a party in a big room located RIGHT NEXT to our rooms. The lady assured us it would be over by 10, but it was over at 10:20.
Long story short, we found it terribly unprofessional that they were having this loud event without any concern for the rest of their guests. They should have placed us on the other side of the hotel, away from the noise. Also, I found out later that my friend's room didn't have a door to the toilet room (they didn't tell me to not upset me further).
When I checked out, there were no apologies for the noise, for the inconvenience of the missing door, they didn't even ask the classic question 'how was your stay?'
This hotel's lack of professionalism and poor planning ruined our stay.
This is a beautiful property, that is why I chose it for a special trip with my daughter and two friends I hadn't seen in 11 years.
The breakfast offered was also very good: buffet style. The rooms were basic, clean, no closet but had some shelves. No phone to call reception either.
They have an nice outdoor pool, a lovely garden, and a cozy chimney, which you can reserve for 1 hour.
THE BAD:
At check in, we learned that a big group of teenagers was arriving later; indeed a bunch of high school age kids arrived and they went straight to the pool along with a giant speaker blasting super loud music. Luckily, we left to explore town and didn't have to put up with the noise until we came back at around 8:30: the kids were having a party in a big room located RIGHT NEXT to our rooms. The lady assured us it would be over by 10, but it was over at 10:20.
Long story short, we found it terribly unprofessional that they were having this loud event without any concern for the rest of their guests. They should have placed us on the other side of the hotel, away from the noise. Also, I found out later that my friend's room didn't have a door to the toilet room (they didn't tell me to not upset me further).
When I checked out, there were no apologies for the noise, for the inconvenience of the missing door, they didn't even ask the classic question 'how was your stay?'
This hotel's lack of professionalism and poor planning ruined our stay.
