Name: Caladh Inn
Address: James Street, 11, Stornoway, HS1 2QN, GB

8/10

Excellent

22 Jul 2026

Angelina

We liked the options of decaf or regular coffee, TWO chairs so we each had a seat!

8/10

Excellent

16 Jul 2026

William

Clean , functional , central. Stayed one night - bed only.

Partner

10/10

Exceptional

09 Jul 2026

Paul

Was there on business, the hotel was ideal for my needs, staff were courteous and pleasant, reception staff helped me with early checkouts and couldn't have been nicer. Over all a good experience.

8/10

Excellent

24 Jun 2026

Sari

This hotel was very clean and serviceable. Except for one exceptionally helpful staff person there was nothing outstanding about it. It was conveniently located near the ferry terminal.

Self

8/10

Excellent

24 Jun 2026

Dorothy G

Front desk staff were delightful, helpful and welcoming Breakfast waiter was more interested in clearing tables than bringing us coffee. He actually cleared my plate while I was still seated, dropping utensils in my lap. In general he was unfriendly and rude. Otherwise breakfast was fine.

Partner

10/10

Exceptional

23 Jun 2026

Robert

We stayed an extra night because it was so comfortable and secure.

The Outer Hebrides are marvelous and Calaidh is the best location from which to see the Isle of Lewis.

Partner

10/10

Exceptional

23 Jun 2026

Robert

A kind and safe sanctuary (Calaidh - is a safe port or sanctuary in Gaelic) in the old world port of Stornoway.

The hotel is fitted out very nicely and also has a nice restaurant and bar.

Location is outstanding.
Near the port - near the downtown (shopping or touring or entertainment).
The grocery store is a 2 minute walk.
Off street parking was excellent.

Staff were lovely.
Full marks - all the way.

Partner

10/10

Exceptional

01 Jun 2026

vaila

I found this hotel,friendly,welcoming, comfortable and clean. Breakfast gave plenty of choice including beautiful fresh fruit,all the British Breakfast components , yoghourts and cereals. The food for dinner consisted of two choices, a hot buffet or menu. The buffet choices were absolutely lovely, plenty to choose from and the menu was fun. Seafood skewer was of particular note! It is close to the ferry terminal and handy for Stornaway. Plenty Parking too. A really good experience.

Self

8/10

Excellent

26 May 2026

Joan

The hotel is very good with lovely food, it’s just a shame cars have to be so noisy during the night (Saturday night)
Bed was lovely a comfortable if you weren’t kept awake by noise

10/10

Exceptional

26 May 2026

Ian

We had a lovely stay at Caladh Inn in Stornoway. The hotel was clean, comfortable, and very welcoming, with everything we needed for a relaxing visit.

The staff were friendly and helpful throughout, and the location was ideal for exploring Stornoway and the surrounding area. The food was enjoyable, the rooms were well-kept, and the overall atmosphere was warm and easy-going.

Would happily recommend and would definitely stay again!

Business

10/10

Exceptional

22 May 2026

Jane

Love this hotel, great food, rooms clean and hotel is central for the town, parking good

Self

10/10

Exceptional

18 May 2026

Karen

Lovely stay at the Caladh! Just perfect, great location, staff very welcoming, friendly and attentive. Food amazing, best porridge ever!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Michal

Clean and big room, quiet, nice comfy beds. Also restaurant attached to the hotel have nice diner options.

8/10

Excellent

09 May 2026

MIRIAM

Ideal location very close to ferry

Partner

8/10

Excellent

18 Apr 2026

Craig

The hotel has a lot of renovation work at the moment; most of it is blocked off from the functioning party of the hotel.

Partner

10/10

Exceptional

05 Mar 2026

Mark

Yes

Self

8/10

Excellent

24 Feb 2026

Janice

Overpriced but comfortable and clean

Self

10/10

Exceptional

22 Feb 2026

Roy

Bedroom was lovely and exceptionally clean,only thing was that mattress was very uncomfortable and thin quilt for winter,although room was extremely warm throughout night
Dinner was absolutely lovely with a great carvery meal.that you can go for more ,but I had plenty

Staff extremely helpful and nothing was a bother
Hotel 5 mins from town centre and ferry terminus

Weather was beautiful,you must take a walk around castle grounds and the creed,wonderful

Friends

6/10

Pleasant

04 Nov 2025

Vikas

Good hotel overall, though nothing remarkable.

Leisure Friends

10/10

Exceptional

16 Sep 2025

Michael

Very clean rooms, good restaurant and incredibly helpful staff. Very convenient for Stornoway and public transport

Leisure Self

6/10

Pleasant

01 Aug 2025

Amanda

Convenient for Stornoway town centre. Comfortable stay.

Leisure Family

8/10

Excellent

19 Jul 2025

Shannon

Very comfortable and convenient. The only drawback is the rooms get hot and stuffy. No fans.

6/10

Pleasant

19 Jul 2025

James

There’s nothing so

2/10

Poor

06 Jul 2025

Andrew

Arrived at 10pm to find a wedding in full swing with my room practically in the wedding hall - staff were useless and did nothing to help

Unable to provide a receipt also on check out. Totally overpriced given the state of the place

Business Self

10/10

Exceptional

30 Jun 2025

kevin

we are on the Lewis island venturing out to 5,000 year old history !!!! so Caladhi had us going in all the right directions amen!

8/10

Excellent

28 Jun 2025

Ross

What qualities the Caladh lacks in its interior (dated and a bit musty) is more than compensated for by the delightful staff and the excellent food. In fact, we were very impressed by the restaurant. The breakfast buffet offers a 'full Scottish' or continental-style light breakfast while the lunch a dinner menus were quite varied, offering an Indian wrap, a Portuguese chicken sandwich (Nandos!) or local fish. So well done to the head chef and his team!

Leisure Friends

10/10

Exceptional

25 Jun 2025

Susan

Comfortable hotel - although the single room was on the small side it was immaculately clean with a super comfy bed.

Business

6/10

Pleasant

23 Jun 2025

Peter

Staff very pleasant and helpful.

Room clean and acceptable, however, disappointed with outlook from the only window, outlook directly on to another room window, no general view whatsoever.

Business Self

8/10

Excellent

21 Jun 2025

Alison

Good staff. Clean rooms.

Leisure Family

10/10

Exceptional

20 Jun 2025

kenya

When I say I love this Inn, this is my second year visiting. The hot breakfast is great, customer service warm and friendly without being over done. I just love how they have created such a warm feeling environment to stay in. Its in easy walking distance to all shopping, site seeing, and ferry pick up. Yeah, this is my spot and i'm a budget travel gurl. Oh, oh there is a large grocery store next door that I discovered on this second trip.

Business_and_leisure Self

6/10

Pleasant

18 Jun 2025

valerie

Large hotel with over 70?? Rooms. Lots of noise and doors slamming during night. Could benefit from door closers!

Leisure Friends

10/10

Exceptional

16 Jun 2025

Neil

The staff were delightful and very professional, breakfast was very good, hotel in a convenient location, other guests were well-behaved (sadly not always the case these days!)

Leisure Self

6/10

Pleasant

09 Jun 2025

Casey

Location was great. Room was small but we got a free upgrade. Carpet and flooring in common areas requires replacement. Only had instant coffee in the morning.

10/10

Exceptional

18 May 2025

Andrew

Good hotel

Staff were friendly. Check in was easy.

Room was comfortable and spacious.

Very handy location for the ferry terminal and bus station. Also plenty parking available

Partner

2/10

Poor

15 May 2025

jill

This hotel is a huge disappointment. The bathroom was updated and that’s the nicest thing I can think of to say. The rooms were dingy, and well-worn. There was no thermostat in the room and no we have control with the heat/air conditioner. No mini fridge. No ice available. There was only one outlet and USB ports at all. It was extremely difficult for two people to charge, iPads, phones, etc. Additionally, it was noisy. There was ample parking I would never go back to this hotel

Leisure Partner

6/10

Pleasant

03 May 2025

Douglas

Nice area but the room was overpriced. The bed reminded me of the bed I would sleep on when we visited my grandmother. Squeaky springs.

Leisure Partner

8/10

Excellent

30 Mar 2025

Ruth

Stopover

One night stay in Stornaway. Walking distance to seafront.safe area with on site parking.

Partner

10/10

Exceptional

15 Dec 2024

Annabel

There is an electric car charger about 200m away which is ideal

10/10

Exceptional

25 Oct 2024

Chandlee

Hotel was a convenient pick-up location for the tour I was taking and also for exploring the port and nearby streets. The room was clean and comfortable.

The only negative was that the restaurant was noisy, even for dinner.

Leisure Self

6/10

Pleasant

11 Oct 2024

christianne

Convenient for the ferry, loft room ok

We had a loft room, only a roof skylight. We left before breakfast. Reception area smelt bad, but room was clean and no bad smells.

Partner

6/10

Pleasant

03 Oct 2024

Jill

Overpriced and disappointing

Felt that for the money this hotel was disappointing. We were greeted by a smell of overcooked cabbage in the reception area. The check in staff were pleasant and easy to check in.
The room was small and only one socket to either plug in the TV or kettle, not both at the same time. The road was noisy so couldn’t open the window.
Location was good for the ferry but this is the only positive I could find.

Partner

10/10

Exceptional

29 Sep 2024

Grant

Quiet breakfast buffet

8/10

Excellent

13 Sep 2024

Timothy

Close to the ferry terminal. Large room. Clean and quiet.

Leisure

6/10

Pleasant

12 Sep 2024

William

It was OK for one night stay but room was small and bed lumpy with awful pillows. View over industrial units with bright lights all night. Staff were polite and helpful and breakfast was OK, but restaurant was noisy.

Leisure Partner

8/10

Excellent

30 Aug 2024

lucinda

Only one issue! I booked this over 6 months ago and ended up in a room very far from the front desk and we were close to a “recycling?” Place that dumped bottles all night, very noisy. Other than that it was a pleasure and extremely convenient to the ferry and town. I would stay there again but not in room 11.

Leisure

10/10

Exceptional

30 Aug 2024

Chris

Stayed here 2 years ago and it hasn't really changed. I thought it was brilliant then and no reason to change my mind. Very, friendly and welcoming staff, everywhere was immaculate, my single ensuite room was amazing. Plenty of free car parking as well. Buffet breakfast choice was second to none and cooked food plentiful, hot and fresh. For other meals the menu choice was good and also included a Carvery, every night from 1700. Really good food. I will be staying again when I visit Stornoway next year!

Leisure Self

10/10

Exceptional

29 Aug 2024

Stephen

Quick overnight stay while in Stornaway on business
We arrived late so didn’t sample dinner however we ate at the sister hotel restaurant HS1 which was good
Quick friendly checkin and good standard of room and bathroom
Breakfast good choice
Hotel receipt emailed same day. Big chains take note 😀

Business

6/10

Pleasant

21 Aug 2024

Verified traveler

Seems overpriced for what it us, but i huess that's islands for you!

Business

10/10

Exceptional

03 Aug 2024

Graham

Very good

Business

2/10

Poor

19 Jul 2024

Duncan

Filthy, tiny room.

Business Self

8/10

Excellent

15 Jul 2024

Liana

Good basic inn style accommodation. Staff was very accommodating and made the stay excellent.

Business_and_leisure Partner

8/10

Excellent

14 Jul 2024

John

Family visit

Was visiting family in Stornaway, the hotel was fine but I thought it was a bit pricey.

Partner

8/10

Excellent

09 Jul 2024

kenneth

All ok

Basic hotel but everything you need for a short stay. Food was ok, service was ok etc.

Business

8/10

Excellent

08 Jul 2024

Verified traveler

Room was on the small side, especially the bathroom. But location was very convenient, staff were very nice, and breakfast was fine. Overall it was a good choice.

Partner

8/10

Excellent

02 Jul 2024

Katherine

Just what we needed!

Leisure Family

8/10

Excellent

02 Jul 2024

Sara

NC500 Stop off

Fairly dated but clean

Partner

10/10

Exceptional

26 Jun 2024

Robert

Great Room and Great Service!

Great room and great service. Easy walk to just about anywhere in Stornoway. The front desk was very accommodating and helped us extend the stay for an additional night.

Friends_and_family Family

10/10

Exceptional

26 Jun 2024

Joe

Lovely staff, great location for exploring and getting on the ferry. Excellent food.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Neila

Had a lovely visit and hope to return one day.

10/10

Exceptional

16 Jun 2024

Ionut

Lovely place!

2/10

Poor

08 Jun 2024

christopher

Room price did not reflect quality. Single beds matresses needed replacing. Duvets were worn out but clean. Room provided the very basics but at £200 plus is extortion.

Leisure Family

8/10

Excellent

06 Jun 2024

Andrew

Superb staff spotlessly clean but as close to port was noisy and a little tired. Bed very comfortable. Staff doing what they can with the building they have got. Pride in their work.

Leisure Partner

8/10

Excellent

25 May 2024

gillian

Good stopover

Comfortable, although our bedroom looked out onto an area with what sounded like a generator on and off all night! Very clean and tidy and breakfast was good. Restaurant area was a bit refectory like though. Convenient area

Partner

6/10

Pleasant

21 May 2024

Verified traveler

It’s fine.

I had a single room overlooking what appears to be an outdoor storage space of the hotel. The room itself was clean with basic amenities. However, it was very noisy at night. I could hear the air conditioning (located right outside the window) all night, and hear people go in and out of their rooms. It is fine for a short stay. The hotel and restaurant staff are all very helpful.

Business

8/10

Excellent

15 May 2024

kenneth

Fine for a night or two

Cheap room but had everything you needed. the Hotel was undergoing some redecoration works but slept well and hot breakfast

Business

6/10

Pleasant

08 May 2024

Paul

Room smelt a bit damp or foisty or just weird Not great!

Business

10/10

Exceptional

29 Apr 2024

Sheila

Fab hotel

Lovely hotel with excellent food. Comfortable bed and very clean. Staff were helpful and really pleased to see us.

Partner

6/10

Pleasant

28 Apr 2024

Jennifer

the beds were extremely uncomfortable almost seemed like you were in a waterbed. place needs updating, breakfast was ok

Leisure Friends

10/10

Exceptional

25 Apr 2024

April

Front desk staff was super helpful and kind, rooms were clean and comfortable, especially the room with disability access. Restaurant was good, had breakfast and lunch, satisfying. Easy to walk into downtown Stornaway- just a couple blocks. Also a short 5 minute walk to ferry terminal- we pulled our luggage with no trouble. Very comfortable.

Leisure Family

6/10

Pleasant

03 Apr 2024

Imogen

Room and bathroom were fine but could hear a lot of noise and felt very overlooked by rooms opposite. also junk area below when looking out of window which wasn't nice.

Leisure Self

2/10

Poor

28 Dec 2023

Derek

The heating was not working properly and the room was freezing.
Complained to reception and was told they had two heaters ,but unfortunately they had been given to other guests.
Offered to send up some blankets to wrap ourselves up with.
Not very good.

8/10

Excellent

16 Nov 2023

Martin

Happy to return

Very nice comfortable stay. Room was clean and food good.

Business

6/10

Pleasant

14 Oct 2023

Gavin

Couldn’t see out of the central window pane.

Leisure Self

6/10

Pleasant

28 Sep 2023

Keith

Great food, so so accommodation and service.

Maybe I made a mistake but I thought I'd booked a double room with a double bed. We got an accessible room with twin beds and a disabled persons bathroom! However the beds were comfortable and the room was clean, tidy and warm. The food on offer was very good, with a massive choice at breakfast, and the evening restaurant also provided either an al a carte menu or carvery/buffet style hot food. The staff were a mixed bag. One gentleman was very friendly and we chatted for some time about Lewis and local attractions etc. Others were perhaps too busy and we had to ask for a few things like milk for our tea, juice glasses, salt and pepper etc. On site parking was very good. Overall we enjoyed our stay despite the shortcomings.

Partner

10/10

Exceptional

12 Sep 2023

Robin

It was so handy to he ferry and shops.

Leisure Family

8/10

Excellent

10 Sep 2023

Catherine

Well located easy walk to centre and free parking
Modern hotel dining and bar a bit characterless but perfectly functional
Would say here again

Leisure Partner

10/10

Exceptional

19 Aug 2023

Ali

Nice and friendly place i will definitely be back

Leisure Self

8/10

Excellent

04 Aug 2023

Karen

Everything was nice. Staff was very accommodating. Wasn't aware it was a handicap room.... Floor flooded from the shower and the shower head would not stay up high, kept sliding down... Had to keep pushing it up... Great location

Leisure Family

8/10

Excellent

17 Jul 2023

Kathleen

Over for Hebcelt Festival, handy location

Friends_and_family Friends

10/10

Exceptional

04 Jul 2023

Jayne

Great central hotel

This is a 3 star hotel but it has a fabulous restaurant. Lovely friendly staff. And great service.
I stayed 3 nights in June 2023. Had a lovely double room. Buffet breakfast was good.
Bar area is small but well stocked.

Self

4/10

Poor

01 Jul 2023

Christopher

Past it's best

On a 2 night stay, they put me in a room without a window. I don't ever remember a room without a window. They moved me the next day but the second room was more tired than the first. The breakfast was OK but felt a bit like a canteen. Good parking area but overall very dissapointed.

Self

6/10

Pleasant

28 Jun 2023

Lesley

The property is conveniently situated for the ferry.

Leisure Partner

10/10

Exceptional

21 Jun 2023

Lara

Convenient

Our room was nice and the staff was very friendly. The restaurant was great for breakfast but dinner was lacking in flavor. And the best part of this place is that it has an elevator!

Friends_and_family Family

6/10

Pleasant

06 Jun 2023

John

Stayed in the skylight single rooms which were OK but could be made better for a small amount of investment. Clean the skylight top, fit perpex near the top of the \"chimney\" to diffuse the light/give more noise insulation. Put a blackout blind across the bottom. It'd be an interesting experience for tourists who want to experience summer daylight hours without direct sunlight hitting the window.

10/10

Exceptional

30 Apr 2023

mike

Basic hotel, warm and clean though with very helpful staff. The lady at check in could not have been more helpful - thank you. (Checked in around 1600 on 29 May)

Business Self

10/10

Exceptional

20 Apr 2023

Haley

Absolutely loved the room we stayed in. The staff were very friendly. The restaurant on site was wonderful as well.

Leisure Family_with_children

10/10

Exceptional

16 Mar 2023

Juliet

The staff were very kind and went out of their way to be helpful, the food was very good and the room was nice, big and very clean. Lewis is a great island to explore and all its inhabitants were very friendly.

Leisure Family

10/10

Exceptional

27 Nov 2022

Desiree

I spent one night while visiting to see Callanish. A quick walk from the ferry with plenty of parking. Very clean and quiet. The breakfast and dinner at Eleven are very good! I even came back down 90min after I had dinner to get a slice of cake to take back to my room and they were super helpful.

Leisure Self

10/10

Exceptional

25 Sep 2022

Laurence

2 das in September

Welcome excellent. Staff in all areas well informed and confident.
Uncomfortable bed 1 st night and were upgraded without question.
The rooms were immaculate and bar area did friendly even for meals.

Business

10/10

Exceptional

20 Sep 2022

Pamela

Staff were very welcoming & helped. It is reasonably priced, very close to the Ferry & conveniently located for special site visits.

Leisure Friends

8/10

Excellent

18 Sep 2022

D

Caladh Inn

Very friendly staff yet still professional. Great choice of food and drink. Ideally placed to see the sights

Self

10/10

Exceptional

11 Sep 2022

Anastazia

Large rooms and great breakfast. Enjoyed the skylight and how much space we had in a double room. If ever in Stornaway again we will definitely be back.

Leisure Partner

10/10

Exceptional

06 Sep 2022

Mark

Enjoyed having a window to cool the room.

Leisure Self

8/10

Excellent

22 Aug 2022

Reginald

Good Value

Small but reasonably appointed room which was comfortable, clean and very suitable for my stay and, in today's economic conditions, seemed good value.

Friends_and_family Friends

6/10

Pleasant

10 Aug 2022

Scott

I never knew single rooms with windows were a thing anymore - whilst it was clean, compact and bijou come to mind.

Apart from a skylight, the room was hot & stuffy and fairly uncomfortable to”try” and sleep in.

Breakfast was a free for all, with mass queuing around the buffet passé - they’re could of been a bit better organisation.

Business

10/10

Exceptional

08 Aug 2022

William

A fine lodging experience.

Leisure Family

8/10

Excellent

25 Jun 2022

Callum

Great hotel, shame about the view

Hotel was ideal for me, very handy for the town generally, the room I had was very neat, tidy, clean but not a fan of rooms without a window…

Business

10/10

Exceptional

20 Jun 2022

Andrew

Great hotel

Lovely hotel near centre of town. 5 min walk from ferry. Big room and clean.

Partner

10/10

Exceptional

19 Jun 2022

Cassie

Great location great staff.

Leisure Family

6/10

Pleasant

31 May 2022

Anthony

Convenient location, helpful staff, good breakfast and optional dinner, somewhat dated building and facilities, small room with noisy 3ft wide air handler directly outside head of bed.

Leisure Self