Charlot Castle

4/10

Poor

18 Apr 2026

Maranda

When we arrived it was a young boy out in his car playing music really loud but it was still early so I let it be. Walking in the door to check in and the same young boy walked behind to go to the front desk. Come to find out he worked there so he checked me in I went to my room to put my luggage away and the rooms most definitely needs to be remodeled. I left to go get food come back the same young boy was outside standing by the door smoking weed.

Partner

2/10

Poor

10 Apr 2026

jeremy

Only one issue and it has zero to do with the conditions of the rooms or amenities, but it has become a very big problem for me that i now am on about day 3 of blame game ping pong between my bank and Candlwood Suites because nobody wants to step up and be accountable. But i can tell you this, if Desk clerk for Candlewood completes my check in process without a very big mistake as i see it. Then this review is 180 degrees the other way. Long story short upon arrival and check in i handed o er my card for security deposit and incidentals and clerk ran it for $100. Typical. But almost immediately looks to me like maybe he thinks the card didnt run or there was something wrong with that attempt at running the card. So he asks to run it again but this time for some reason i cant seem to justify charges me $116.25 this time for security deposit and incidentals???.. I am u aware that any of this takes place until i get to my room check my account and it shows both transactions processed and were withdrawn from my account immediately along with the $132 also withdrawn for the cost of the room itself for a total of +-$348. At this point not a real big deal mistakes happen. I go back to front desk ask whats going with the double charge for security deposit of 2 different amounts entirely and was told the mistake was caught. That the erroneous $116 charge was caught right away and would return to my account in \"a couple of days\" along with the other $100 correctly charged deposit

Self

10/10

Exceptional

04 Apr 2026

Camryn

Everything was clean and

6/10

Pleasant

25 Mar 2026

LeVar

First time staying at this hotel brand. The hotel was average. We got the 2 bedroom suite, which was quite spacious. Unfortunately, the room had a smell that reeked of old cigarette smoke and was musty. Several areas in the room were dusty. No body wash in the bathroom. Told the front desk, who said they'd bring some by, but never did. Construction workers and other traveling positions use the hotel for extended stay, which is great, but based on the overall experience, I probably won't book this hotel ever again.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Kathryn

I was not impressed with this hotel, there were groups of people gathered outside in the evenings being very loud. No housekeeping, I took out my own trash, toilet broke the first night, maintenance fixed the next day. Two separate buildings, the lobby was in the opposite building as what I was in. I was not told towels had to be exchanged to get new towels until I was already in the lobby asking for clean towels. I left the lobby went into the second building all the way up to the third floor and back to the lobby for clean towels. If I had known all of these things I would have booked elsewhere. I stayed 4 nights, over $500 for what? A bed to sleep in without housekeeping or any other service. No thanks

Pet

6/10

Pleasant

22 Mar 2026

Phillip

Overall not horrible. Bathroom could have been cleaner specifically the floor. But overall not anything crazy, nothing special just average place.

2/10

Poor

02 Mar 2026

Tiponya

.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Mernurvia

The best

Partner

8/10

Excellent

01 Mar 2026

Sanjay

Na

10/10

Exceptional

21 Feb 2026

Joyce

Great stay

10/10

Exceptional

18 Feb 2026

Bernard

Staff & amenities

Family

10/10

Exceptional

15 Feb 2026

Michael

Everything was clean and the staff was very nice

Leisure Partner

10/10

Exceptional

15 Feb 2026

LaToya

Everything was great

Partner

10/10

Exceptional

13 Feb 2026

Oybek

Good

2/10

Poor

09 Feb 2026

Jennifer

The room was disgusting, we almost didn't stay but it was late and we'd already brought the kids up to the room. Hair in the bathroom of every kind, floors so gross and sticky. I used a towel to attempt to clean them and the towel turned black. Toilet needed cleaning. Kitchen area was mediocre at best, looked like it was about to fall apart. Room was hard to get to as well. Would definitely not stay here again or recommend it to anyone.

10/10

Exceptional

04 Feb 2026

Erica

Everything was great. Very clean

6/10

Pleasant

03 Feb 2026

john Anthony

Staff was amazing. Cassie and Rhayven were very helpful! Physical Hotel itself could use some updating.

Business Partner

10/10

Exceptional

25 Jan 2026

Erica

The staff was great. The storm was about to start so my daughter and I was needing to check in early so the staff member was very helpful and let us check in. The room was comfy clean and felt like home.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Amanda

Yes

Self

10/10

Exceptional

10 Jan 2026

Mikaela

10/10

8/10

Excellent

03 Jan 2026

JOY

Worked well to have the two bedrooms and living room. Nice kitchen area also.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Ngozi

The staff was very professional and the room was clean. I will definitely book here again

Leisure

6/10

Pleasant

02 Jan 2026

Darnell

Yes

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

DeSondra

Clean room day and night stay friendly and helpful. It would have been nice for the heat to already been on in the room instead of freezing the first 30 mins after checking in and need more parking but overall great and would stay again!

Partner

6/10

Pleasant

27 Dec 2025

Kimberlyn

staff was very nice and accommodating. however the first room i had when i first checked in the light in the bed room was flashing on and off, there was stains on the couch, and the toilet had scratches on it. They moved us to a smaller room which was ok but the tub was dirty. over all the stay was good.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Peter

The accommodations were as expected, clean and the staff was very nice and professional.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Luis G.

Super Clean

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Luzon

Great room

Business Family

10/10

Exceptional

07 Dec 2025

Charles

The hotel was excellent. Staff, room

Partner

2/10

Poor

07 Dec 2025

Truman

Deposit refund took forever...

Leisure Family

8/10

Excellent

03 Dec 2025

Samara

Pull out sofa was broken and building smelled like cannibis and unpleasant odors. Other than that, affordable and convenient.

10/10

Exceptional

24 Nov 2025

Iran

Room spotless and staff was great

10/10

Exceptional

18 Nov 2025

Gary

Room was very clean. Staff very nice.

10/10

Exceptional

15 Nov 2025

Nathaniel

Great

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Christy

The rooms were clean, spacious and it is in a quiet location - no highway noise or lots of traffic. Yet it is close to anything you could need, grocery stores, fast food, coffee.
There was an issue with the room we booked and they did a great job to accommodate our reservation and make sure we had a place to stay that meet our needs. This will be our place to stay in we are in the area again !

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Eric

Clean room. Odd hotel lobby and strange set up with being two buildings seperated! Bad water pressure in shower!

Partner

10/10

Exceptional

26 Oct 2025

Kyle

Couldn't hear any other guests of the hotel and room was comfy

Leisure Self

10/10

Exceptional

24 Oct 2025

Terry

The service I received from staff the moment I entered the lobby. They were exceptional.

My room was clean with a very fresh clean scent. Everything I needed to make my stay great was provided. Would rebook without reservations.

Thank you.

4/10

Poor

19 Oct 2025

Susanne

update room

10/10

Exceptional

17 Oct 2025

Neil

Great place to stop to!

10/10

Exceptional

16 Oct 2025

Jeff

Clean room and quiet

Business_and_leisure Self

8/10

Excellent

15 Oct 2025

John Lyman

I didn't see anything for small children but I didn't see any kids. The parking lot had no signs directing you into the parking lot. There was a lot of work being done too and around the hotel.

Leisure Family

10/10

Exceptional

12 Oct 2025

Verified traveler

Clean room, family friendly, staff is amazing I’m from Nebraska and they made me feel at home!! Accommodating to me

Partner

10/10

Exceptional

10 Oct 2025

Michael

Very clean and comfortable room. Did not use the kitchen but observed it was very welll stocked as far as cooking tools and utensils. Staff was very friendly and helpful.

Leisure Self

10/10

Exceptional

09 Oct 2025

Qiana

Very nice workers. Offered free water when the gentleman knew I was parched. Very nice room and spacious kitchen area.

10/10

Exceptional

06 Oct 2025

Sharon

Staff was super friendly, room very clean ,

6/10

Pleasant

04 Oct 2025

Jakelle

Good experience

2/10

Poor

04 Oct 2025

Andrew

This was a horrible experience and I will never return to a Candlewood suites based on my experience. People were doing drugs in the parking lot, the rooms smelled of smoke and pet urine. The room was dirty and trashy.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Courtney

This is a little bit older property, but still is in good shape and was clean. The staff was fantastic and Ms. Pat was so kind.

6/10

Pleasant

11 Sep 2025

brittany

The front desk girl was super nice and accommodating. Not a bad stay just wish there was a private balcony

4/10

Poor

07 Sep 2025

Craig

While i spent most of the day Saturday and Saturday night, it was about midnight when i noticed the ac didnt work. A little uncomfortable sleeping. So thats why i give 2 stars. Not much they can do that late. Otherwise great motel.

Self

10/10

Exceptional

07 Sep 2025

Makayla

The staff is very attentive and the hotel is very clean

Leisure Partner

10/10

Exceptional

02 Sep 2025

Pamela

The staff was very polite and helpful

Leisure

4/10

Poor

29 Aug 2025

Philip

No breakfast area and too slow reception service.

Business

8/10

Excellent

25 Aug 2025

Ashlee

Not your typical extended stay. Small town vibe. Worth the rate.

Business_and_leisure Self

2/10

Poor

19 Aug 2025

Verified traveler

Dirty - would never stay again

Dirty, leaking , and overall unsafe. Changed rooms several times, each room was just as bad. Several other guests were also trying to switch rooms. After the 5th dirty room, I left and checked into another hotel. We had two days left at Candlewood which they refused to refund.

Business

8/10

Excellent

17 Aug 2025

Robert

Convenient to location of event we were here for and had stayed here many times years ago and have had good experiences. Unfortunately traveling with our dog and now they charge extra.

Leisure Pet

4/10

Poor

11 Aug 2025

Verified traveler

Not a fan

The property upon arrival is confusing. There was no signage as to where to enter. The check-in staff, AJ, was very kind. That was the main highlight of our stay. The hotel was quiet, but in very poor condition, especially cleanliness-wise. There was mold on the bathroom exhaust fan. There were stains all over the carpet, both in our room and in the hallways/common areas. The flooring in the kitchen area was peeling up. The hotel also smelled - our room was humid and smelled like feet. The lobby area reeked of smoke, as staff and guests would smoke very near the doors, despite the “100% smoke free property” signs. We were staying with our infant and all of these issues made us uncomfortable.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Jessi

I went on a weekend trip with my husband and 3 kids. We were arriving later in the evening. The hotel called at almost 11pm and informed me that the room I booked wasnt going to be available the 1st night. Instead of a room with 2 beds, we were booked into 2 separate rooms. Which would have been fine, except we were charged the same price, even though the rooms book at different prices. We were required to reload our stuff back in our car after the 1st night because our double room wouldnt be available until later that afternoon, but the hotel needed to be able to clean and rebook the single rooms. The second night we got

Friends_and_family Family

2/10

Poor

19 Jul 2025

Brittney

My AC leaked the carpet in living room area q
Was wet, we asked to be moved couldn’t be moved

6/10

Pleasant

12 Jul 2025

Kara

M

4/10

Poor

29 Jun 2025

Robin

On my second day of a nine day stay the carpet was wet as was the comforter due to a leak from the sprinkler head at the foot of the bed. I reported it. The next day they came and cut a large hole in the ceiling and left it open for two days. The hole was large enough for bugs, mice, and rats to have entered the room from the second floor ceiling. They did return to patch the ceiling and left a fan to dry the carpet. Additionally, there is not enough parking. Many spaces are filled by large commercial trucks, flatbed and cable reel trailers, along with wide body trucks and bad parking jobs with even normal cars taking two spaces. Several spaces were taken up by storge lockers. The outside trash cans were overflowing and you had to walk through a lineup of smokers at each entrance.

4/10

Poor

22 Jun 2025

Samantha

Ants on the counters. Paint all over the floors. Holes in the wall

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Lucas

Very nice

Business

4/10

Poor

22 May 2025

andrew

Run down. Dirty. Hair all over bathroom. Stains all over carpet and couch! I do not want to know what the stains are. Rooms smelled. Bed had decent bedding. Needs to updated and inspected. Maybe reevaluate corporate leadership. Get on those corporate jets and get in field and see what your establishment look like and how they run. Oh and don’t tell them when you visit. Not rocket science.

Leisure Family

8/10

Excellent

27 Apr 2025

Brooke

Nice rooms, comfortable beds. We didn’t get what we originally reserved which was a bummer. Wish they had continental breakfast.

Leisure Family

4/10

Poor

23 Apr 2025

James

I expected more. It's no better than any other hotel, just more expensive!

Leisure Self

10/10

Exceptional

10 Apr 2025

Mary

Good value

Clean and comfortable

Self

2/10

Poor

12 Mar 2025

mindy

The room next door to us was talking until 4 in the morning stopped for a little while and started up again at 7. They where so loud. The room was dirty and missing many items in the kitchen. also, part of the door was coming off that was on the bathroom door.

Leisure Partner

10/10

Exceptional

10 Mar 2025

Verified traveler

Family trip

It was decent. The area wasnt too bad and there was shopping close by and places to eat. Parking was a little rough and limited but it was fine.

Friends_and_family Family

8/10

Excellent

03 Mar 2025

Jordan

It wasn’t as good as the last time we went due to the AC/Heater not working property and didn’t have pots and pans in the kitchen so we went back to the front desk but the girl said that she didn’t know how to access the kitchen stuff but they did give us some the next day.

Leisure Partner

8/10

Excellent

28 Feb 2025

Randy

Okay

Leisure

10/10

Exceptional

22 Feb 2025

Jordan

i like how it feels like your in an apartment but the only problem i had was the potholes outside and small parking lot

Leisure Partner

6/10

Pleasant

02 Feb 2025

Megan

Staff was very friendly and accommodating, but the rooms weren’t very clean

Business_and_leisure Family

2/10

Poor

26 Jan 2025

Chad

My main complaint is with the way they charge you for your room. I booked it at $88 taxes etc to be added later. I went to pay for the room, they wanted the $103 for room, taxes etc. But then another $100 for \"incidental's\". I said no, that is charged if I leave the room a mess, take something etc. That is not charged before I even check in. The clerk said, and I quote \"I got you\". He got me alright, charged me $50 instead of $100. No I am fighting to get my $50 back. I will never stay at this hotel again.

Partner

8/10

Excellent

18 Jan 2025

Anahita

Clean but not quite

10/10

Exceptional

17 Jan 2025

Wesley

I like the cleanliness of the property.

Leisure Family_with_children

2/10

Poor

04 Jan 2025

Ariel

Dont keep private information private

4/10

Poor

17 Nov 2024

Harland

They had so many construction worker vehicles in the parking lot that it was almost impossible to find a parking spot. \"They were living there\" I was also worried they would hit my vehicle and not really care. The elevator was in complete disrepair, made a banging noise when passing the 2nd level \"building opposite of the lobby. They also had a company doing restoration till after 8PM. Banging so loud we could hear it on the 3rd floor from the 1st floor. There was no mention of this at check in. The staff had a friend there when we were checking in, she was being extremely loud and obnoxious, she also had 3 kids there that were running all over the place. We thought we would give this place a chance.... we will not be back to this location or an others anytime in the near future. The 2 people that checked me in and out were very nice. At least we had that on our 2 night stay.

Leisure Family

4/10

Poor

06 Oct 2024

Mo

Chaotic check in. Shady characters around hotel. Room next to ours had door propped open most of stay and was trashed. Later a mom with crying kids went in there. But worse thing was we found bedbugs on our bags the next day! I would avoid

Leisure Family

6/10

Pleasant

30 Sep 2024

Shayla

It was a nice and spacious place. You’ll need to ask for towels and extra bedding, and unfortunately my microwave didn’t work.

Leisure Family

2/10

Poor

24 Sep 2024

Lakisha

Ants in the kitchen area. Had to switch rooms do to the mold smell from the carpet tub was stopped up just wasn’t comfortable at all.

Business_and_leisure Self

8/10

Excellent

16 Sep 2024

Allie

Was clean, looked nice, and kind staff, they even brought us a pack n play for our son

Leisure Family_with_children

8/10

Excellent

01 Sep 2024

Ashley

Pretty good!!

Our stay was pretty good! The staff was friendly and helpful and the area was nice. The rooms were a little outdated and the front door to our building didn't have a handicap button. Other than that, we had a good stay.

Friends_and_family Family

8/10

Excellent

11 Aug 2024

Jessica

We stayed for 5 nights. Not once in that entire time did house keeping come. Not to bring a towel, empty a trash can, nothing. Had to call down and request toilet paper and towels multiple times.

Leisure Family

10/10

Exceptional

28 Jul 2024

Belafae

Great stay nice staff. Needed them to spray ants in kitchen and not use to the humidity but very comfortable stay conversation area to stay in at Charles

Friends_and_family Family

4/10

Poor

02 Jul 2024

Mary

The suite was not clean. The toilet didn't flush properly and the bathtub was dirty.

Friends_and_family Family

6/10

Pleasant

21 Jun 2024

Marie

Unhappy

This time not too good, there was no tv in the bedroom I asked twice about it and was told they would tell maintenance but never happened. Not really impressed, the day before we left there was a water main break so didn’t have water for the last day there had to go buy water to do dishes and flush the toilet.

Friends_and_family Family

4/10

Poor

17 Jun 2024

sean

Very poor

Floor was damp. Another room we was told we could move to the floor was also damp. Room smelled. There was debris under a chair we moved for my daughter to sleep in. To remedy the wet damp floor we were given old towels to walk on. We travel a lot with softball. By far the worst stay we have had in years.

Friends_and_family Family

8/10

Excellent

12 Jun 2024

Mary

Great location great value

Everything was nice. Staff were very friendly and efficient. My only complaint is the outside parking lot was really dark at night. No lights. Was a bit unnerving.

Friends_and_family Family

2/10

Poor

09 Jun 2024

Pamela

The room had water on the floor from leaking refrigerator. Curtains were falling off the wall. We didn't not stay and went to a different hotel. We're requesting a refund!!!

10/10

Exceptional

09 Jun 2024

Joseph M

Clean quite and convenient

Leisure Family

10/10

Exceptional

09 Jun 2024

Bryce

Nice

Room has been recently remodeled, nice clean room, bed was super comfortable. Will be using this hotel again.

Self

10/10

Exceptional

27 May 2024

Mark

Great time

This is a very nice hotel clean and quiet

Partner

8/10

Excellent

27 May 2024

David

Staff was friendly

2/10

Poor

20 May 2024

Janelle

Be careful if selecting for more than 2 people because the website WILL let you choose a room too small for your group! Our group of 3 had to sleep in 1 queen size bed and eventually kicked a person to an uncomfortable recliner due to lack of space. We thought it must have a pull out couch if it allowed us to pick the room. Management stated that they had no roll aways. After explaining my situation they offered an additional room for my travelers (who are my children ages 9 and 12). The first room was in a different building and the second was next to my room. I still asked if there was any way to just get a room with 2 beds because I didn't think that was safe and the manager asked my oldest age and said \"eh i think it'll be alright.\" We ended up just canceling for the second night and going somewhere else because we didn't think it was safe. The atmosphere was a CLUSTER! We were not able to use one set of stairs because apparently the sprinklers were going off. The room had ants in the kitchen and the staff at the front were less than helpful with any issue. Would NOT recommend this hotel.

Leisure Family_with_children

2/10

Poor

17 May 2024

April

Our room smelled loke an ashtray, had old food in the kitchen sink, and the bathroom is disgusting! The housekeeping staff sucks.

Leisure Family

10/10

Exceptional

30 Apr 2024

Matthew

Best hotel in St. Charles.

Business_and_leisure Family

8/10

Excellent

29 Apr 2024

Becky

The housekeeping was a little lax, no sheets on one bed, no pillow cases on any pillows. Not enough towels, the mirrors were not clean. Could have done better.

Leisure Family

10/10

Exceptional

15 Apr 2024

Miguel

Wonderful Stay

I was very pleased with the stay there. Very roomy and clean. I will look for these suites at other locations when i travel.

Friends_and_family Family