Dianne
Clean rooms, excellent staff. Very safe, too!
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Sierra Hotel
Dumaguete · Philippines
Ej Blanco Drive Barangay PiapiView location
7.4/10Very good90 Reviews
Cleanliness7.8/10 7.8
Service8.2/10 8.2
Comfort7.2/10 7.2
Condition7.4/10 7.4
Neighborhood7.2/10 7.2
Amenities7.0/10 7.0
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Sierra Hotel
The Sierra Hotel, conveniently located in Dumaguete City, offers everything you need for a comfortable stay. Enjoy 24-hour room service, security, and front desk access, along with daily housekeeping and on-site parking. Guest rooms feature amenities such as LCD/plasma televisions, carpeting, cleaning products, and complimentary tea and instant coffee.
Take advantage of the hotel's massage services before retiring to your room. A welcoming atmosphere and excellent service await you at the Sierra Hotel.
Show less
Located in Dumaguete, Sierra Hotel is within a 5-minute drive of Silliman University Main Campus and Ninoy Aquino Freedom Park. This spa hotel is 0.9 mi (1.5 km) from Silliman University Anthropology Museum and 1.1 mi (1.8 km) from Rizal Boulevard.
Make yourself at home in one of the 73 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge during limited hours, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Guests must provide health documentation
Guests must provide a negative COVID-19 test result
Negative COVID-19 test result must be of specific type(s): PCR
Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
Minimum age for negative COVID-19 test result requirement: 18
Property does not offer onsite COVID-19 testing
Pets not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 7:00 AM to 7:00 PM.
- Cashless payment methods are available for all transactions.
- At check-in, guests must provide a negative PCR COVID-19 test result.
- The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 72 hours prior to check-in.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a negative PCR COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 72 hours prior to check-in. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property only accepts cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: PHP 1000 per vehicle (one-way, maximum occupancy 10)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Filipino
English
Nearby attractions
Silliman University Main Campus
0.8 km / 0.5 mi
Silliman University Anthropology Museum
1.5 km / 0.9 mi
Ninoy Aquino Freedom Park
1.6 km / 1 mi
Rizal Boulevard
1.7 km / 1 mi
Negros Convention Center
1.8 km / 1.1 mi
Quezon Park
1.9 km / 1.2 mi
St Catherine of Alexandria Cathedral
2.6 km / 1.6 mi
Belfry
2.6 km / 1.6 mi
Robinsons Dumaguete
3 km / 1.9 mi
Red Rock Hot Spring
14.3 km / 8.9 mi
Pulangbato Falls
15.2 km / 9.4 mi
Casaroro Falls
15.6 km / 9.7 mi
Dauin Church
16.6 km / 10.3 mi
Poblacion 1 Beach
17.1 km / 10.6 mi
Sumilon Sand Bar
17.3 km / 10.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 47
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wi-fiExtra charge
- Car hireExtra charge
- Airport Shuttle
- Room serviceExtra charge
- Laundry serviceExtra charge
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
Show 22 more facilities & services
- Hotel safeExtra charge
- Lift accessExtra charge
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Towels and bed linenExtra charge
- Café
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Meeting room
- SaunaExtra charge
- MassageExtra charge
- Spa treatments
- Spa centreExtra charge
- Breakfast
- Non-smoking establishmentExtra charge
- FitnessExtra charge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySierra Hotel
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySierra Hotel
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySierra Hotel
SUITE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONYDBL.BL-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySierra Hotel
DOUBLE DELUXE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BL-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Sierra Hotel
50
reviews shown
Paul
I got Executive Room, wasnt nothing special. They had no towels in room upon arriving. Tv channels wasnt my language.This hotel is nothing special. Lobby not cold. Its just overpriced. You can fo alot better money wise in the area.
Philip
Great experience.
Philip
Great experience.
Elaine
The Hotel is clean nice but not worth the rate
Reservation was queen but given 2twin beds Check in staff not very helpful
Not allowed to borrow iron to press my clothes .No refrigerator in room as described on reservations
Not allowed to borrow iron to press my clothes .No refrigerator in room as described on reservations
Harold
I would not recommend this property to stay at. It took multiple requests to get our room cleaned. No wifi until last day. Outdated rooms. Had mosquitoes in room. Disnt even have a hair dryer. Only 3 towels. Overpriced.
Keith
The staff were really nice and helpful.
Detchee
Nice staff
David
Bad wifi and bad service. Dont go there!
I changed hotels. It was so bad. The woman on reception was very rude. The wifi was so weak, when I complained and asked to be moved from the Penthouse room to anywhere in the hotel for a better signal, she laughed and said all the rooms were bad. I asked for a refund on my booking and she refused to give it.
Rand
friendly and polite staff; good breakfast buffet; room wasn't well cleaned at checkin; toilet & sink in bathroom tiny but room was spacious; a nice place to stay when highly fluxuating booking rate is low
Stan
The desk clerk was rude and falsely claimed I reserved a room with two twin beds. I had to be assertive and made them put us in a room with a queen bed. Also there was no hot water and the toiletries were lacking. The hotel is laid out strangely makking it difficult for someone with a disability to get around.
Richard
Good location to catch bus either way to Dauin. Close to airport. Friendly helpful staff in the bar. Good morning breakfast for guests.
Ben
Great place to spend the night in Dumaguete. The kids loved the pool. Rooms were clean and spacious. Parking is a little difficult and navigating the hotel can be a challenge but overall a great place to stay.
DEUKGOO
,,
Dont have hair dryer
Lost my t shirt
Dont have seat for breakfast
Some food not enough for breakfast
Dont have guide for the table
Lost my t shirt
Dont have seat for breakfast
Some food not enough for breakfast
Dont have guide for the table
Rand
Nice hotel. Transportation provided by hotel to another nearby hotel was way too expensive in a town without regular taxis...
Jim
Nice pool with snacks available.
KENNY
Older hotel bathroom needs to be regrouted. Rain shower head in bathroom. Bathroom drainage is not great. Coffee maker broken. Outside light always on so no blackout for sleep Pool closes at 7pm. Will never change me back but the free breakfast was great
andrew
Great staff. Main issue was poor internet.
Stephen
Friendly staff.
Charles
Very nice for a 3 and one half hotel. Rooms cleaner and roomer than expected. I would probably stay again.
John
Swimming pool and gym is very clean and customer service in every area of hotel is outstanding ! The best in
dumaguete city
dumaguete city
Francisco Jr
The air condition unit was noisy
jesse
The breakfast was awesome …the guard at the door was great ,one couldn’t ask for a better person ..so if one stays here ,please give her a tip ..big smiles and very friendly and helpful …only down side ,the rooms don’t have wash cloths or face towels ..other than that it’s a good place to stay
Beejay
Very excellent customer service. Staff were very accommodating..
Richard
very pleasant stay the staff was great , shower was hard to control the hot water , but manageable, breakfast was good but lacked sweets like muffins or danish
jay
The food was excellent and the entire staff were very friendly and professional. I will stay there again!
Lloyd
Great place to stay.
Grant
I have never had such a poor experience at a hotel in my entire life and traveling to over 15 different countries. Avoid this place at all costs it is no mistake why the place is rated so poorly. Management should be fired immediately or this place will probably go out of business in the near future.
Verified traveler
Daysleeper
Breakfast service was inattentive, staff parking in garage took to regard for guests, most staff were very good with the previous being the exception.
Robert
Disaster
The hotel was closed despite having listed as availibility on the internet. It was a pain in the ass trying to get my money refunded.
Verified traveler
Its nice!
The room is nice. There is a wait staff in the breakfast area that is very helpful and accommodating. The front desk was chaotic. Too many people behind the reception area. I think they are training the staff? But overall it was good. The pool is nice addition to the hotel.
Alan
Will book this again in December when back in the Philippines and the airport shuttle was very good
Erie
Not so busy area but easily accessible to other firm of transportation. Decent breakfast and very helpful and friendly staff.
Verified traveler
messed up our reservations. we were forced to check out co they said the next guest is waiting for the room even though we have reserved the rooms for late check out just because they messed up and mixed up our room reservation.
not considering that we had pre nuptial preparations for the bride. we were still taking official pictures and videos when we were asked to leave RIGHT AWAY! not to mention we reserved 8 rooms for our bridal party, fashion designer, bridal room, and other guests for the wedding.
they were so inconsiderate and wasnt able to solve their problems on their own. i was helping them arrange the rooms coz they were not flexible enough considering that when they messed up our rooms, it wasnt even our fault. it was a miscommunication between their staff and they were not able to get the instructions given by our wedding planner.
not considering that we had pre nuptial preparations for the bride. we were still taking official pictures and videos when we were asked to leave RIGHT AWAY! not to mention we reserved 8 rooms for our bridal party, fashion designer, bridal room, and other guests for the wedding.
they were so inconsiderate and wasnt able to solve their problems on their own. i was helping them arrange the rooms coz they were not flexible enough considering that when they messed up our rooms, it wasnt even our fault. it was a miscommunication between their staff and they were not able to get the instructions given by our wedding planner.
Verified traveler
Hotel was clean and friendly staff. Location was ok but nothing within walking distance, but a few minutes ride by tricycle. Internet was average. Hot water in shower took forever to get hot but eventually did after running for many minutes.
I had a 5 day stay and needed to extend my visit 2 more days and when I asked the front desk about a 2 day extension I was told my room was available but the rate quoted for the additional 2 days was the normal published rate, which was higher than the rate per day I had paid for my first 5 days and no break on the rate was offered. So I went to another hotel for my final 2 days.
I had a 5 day stay and needed to extend my visit 2 more days and when I asked the front desk about a 2 day extension I was told my room was available but the rate quoted for the additional 2 days was the normal published rate, which was higher than the rate per day I had paid for my first 5 days and no break on the rate was offered. So I went to another hotel for my final 2 days.
William
Room cleaners were really good.
Verified traveler
The hotel was extremely clean and hot! Once you left your room with the AC, you are almost sweating just walking down the hallway of the 5th floor. The staff was very friendly. My gf and I could not figure out how to turn off any of the lights - except by pulling the plugs. The hotel location was not as desirable as we hoped - it was okay, but farther from the promenade area which is the most desirable part of town.
Keith
Great Hotel
I had a great stay at the hotel, food was fantastic and the service amazing also. I'm traveling around but will come back and stay for another week.. Thanks
Verified traveler
When I booked this hotel, I was already hesitant because of the reviews. It’s supposed to be a wedding gift to my cousin and she’s the one who insisted about this hotel that’s supposed to be new and nice. The staff was accommodating, but the room was overrated. The bedsheets was wrinkled and presentable impressive. My cousin woke up in the middle of the night with the sound and spark in the ac cord that forced her to turned off the ac. It was really such a bad experience and embarrassing. Don’t be fooled by the pictures posted on the internet. Looks good but it actually looked old and not well kept.
Verified traveler
Ideal location for downtown and beach , walking distance
John
Less than 3 stars
The conditions were average but the location was outside of the city. The shower was terrible for one of the highest priced hotels in the area. At the end of my stay, I asked for a ride to the airport (6 minutes away). I was told that airport pickup was free. Airport return was 400 pesos. Deceitful. I won't stay again for this reason. I took a trike. 10 pesos.
Don
Good safe location. Good restaurants at hotel and within walking distance. Staff very courteous and helpful. Shia at the main desk was exceptional. Thx.
D.m
I checked in late in the afternoon and had to wait 25 minutes for my room to be ready and this after I booked on line and paid in advance! I stYed two nights and there was no attempt to clean my room and supply fresh towels and there was virtually no housekeeping staff to be seen. The beds are very small and would not accommodate my sic foot frame. I have stayed at all the nicer hotels in dumaguete and this hotel is more expensive than most but just does not deliver on the service piece.
Verified traveler
Nice stay
Friendly staff, clean room, one of my better stays in the city. Was convent to the downtown and places I needed to go.
Angelos
Room too small, shower small and no hot water on first day
We were told to push and pull to get hot water
We were told to push and pull to get hot water
Verified traveler
Check in
Hotel staff nice, room 410 was full of red ants in the bed and on the walls. Room was changed to room 510 same scenario but worse. Room changed again to 609. initially no ants were observed however, after trying to take a shower with very low water preasure the ants started emerging in that room as well from the sink and floor area. The hotel then had the nerve to charge 400 peso to take us to the airport.
Verified traveler
just ok
Not bad place, have security on site and a restaurant/bar on site, too. The staff are very good, and they will help you with whatever you may need.
Jack
Surprisingly Modern in Dumaguete
Very nice hotel we grabbed in a pinch when flight was cancelled due to Typhoon. Found a thoroughly modern, classy, high rise hotel that could compete in most cities. Solid modern furnishings, professional staff. Easy walk to great restaurants with ocean views.
Philippe
Nice hotel near the Sibulan (Dumaguete) airport
This hotel is located only 10 minutes from the airport, therefore, excellent for overnight stay. Additionally, it is located 15-20 minutes by tricycle to the Robinson Shopping Center where you could find anything you might need. I would stay there again in the future.
henrik
We booked 2 executive suites but got 2 very different rooms, 1 was ok but the other was much smaller and NOT an executive suite, told the reception but they said they were the same
Location & surroundings
Sierra Hotel
Ej Blanco Drive Barangay Piapi, Dumaguete, Philippines
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Sierra Hotel
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