Estonia
, Narva Joesuu 
samantha
Reception staff were quite rude upon arrival. We booked a room for 2 adults and a 3 year old. I didn't realise our booking was for a double occupancy room. I have never encountered a booking system to allow a double occupancy room to be booked for 3 people. The hotel explained we would all need to sleep in one bed, no extra bed could be provided. We ended up paying an additional 50euros to upgrade to a triple room. The room was okay - clean and everything you needed but quite dark and dingy. The aircon unit was very noisy and leaked water all over the floor. We didn't report this as it happened in the night before the morning we were leaving and the reception team were not particularly friendly or helpful. Breakfast doesn't start until 7am so bear this in mind if you are leaving early. We paid for breakfast but had to leave at 6.45am. We requested a takeaway breakfast box at 6pm the evening before, but were told this needed to be requested the previous morning and were met with shrugged shoulders. The breakfast attendant did allow us to grab a pastry each upon leaving but nothing else provided eg hot drinks to takeaway. Overall a clean bed for the night but would not stay again.
