Hotel Bijou

6/10

Pleasant

22 May 2026

Fred

We had a two night reservation for two people. Things I had to request from the front desk upon arrival: a working room key, towel/washcloth/hand towel for the second quest, bathmat, toilet paper, water glasses...and the mini-fridge (which they had to bring up from the basement for some reason). The guy who I talked to had them sent up...but not before making me feel fussy for asking for them. Overall experience: meh.

2/10

Poor

19 May 2026

Tim

No A/C. Poop on the outside of the hotel. Looks like a nice hotel from the photos. Easily one of the worst I've ever stayed in. 0/10. Do not recommend.

Self

4/10

Poor

18 May 2026

Jessica

Door was locked upon arrival. I had to enter as someone was coming out just to check in. Staff was amazing and accommodated as much as possible. Keycard DID NOT work. Had to get a code to enter the building and the room. The room was very stuffy. There is no AC. We opened the windows but we were on the second floor and it was so so loud outside we could not get any rest at all. People screaming, sirens going off every few minutes, loud cars passing by with their music all day long. The fan was missing so they provided us with a portable fan after a few hours of being tired of being stuffy. I did ask for maybe a different room that wasn’t so close to the street but they were sold out. Staff was very friendly otherwise and tried to help as much as possible. But overall the point was to check in and get sleep before my night out and that was not possible at all.

Partner

6/10

Pleasant

14 May 2026

Marc

Decent enough place. No AC in the rooms, I was told i could open the windows. The beds felt like they were on 3 working legs and wobbly af. No Free TV. Smart TV sure, but i'm not adding my account info to any hotel tv systems. No in-room mini fridge. Sheer curtains. No Privacy curtains.

The window glass is thin. the outside noise at 3am on 2 of the 3 nights was absolutely absurd. the loudest music I've ever heard someone playing. seriously, i couldn't hear my daughter in the same room, on the 4th floor..the last night, she called the police. she couldn't hear them on the phone. the first night, we were told about the windows being able to open, only because we called to complain about the VERY obnoxiously loud music. and the room was stiffling hot and stuffy.

There is no \"deal\" with any parking garage. Though, the one on the next block did give us a discount.. becasue we chatted the guys up a lot. they are after all, people too.

this is not of the edge of the tenderloin. it's in the heart of it.
Big Apple Pizza was a welcome surprise our first night at midnight to grab a quick salad and cheesteak. (no, it's not as good as a Philly, but still tasty).

Family

10/10

Exceptional

11 May 2026

Ernest

Great room enjoyed the stay

Partner

6/10

Pleasant

07 May 2026

Ramon

It was so so

8/10

Excellent

04 May 2026

Gloria

Nice, very affordable hotel. However, it is misrepresented as being in Union Square in San Francisco--its at the far, far end of the square and immediately adjacent to much homelessness. The night was LOUD--music, shouting, sirens till early morning hours.

The hotel might look into this. Very nice hotel, but if you want to sleep, don't bet on it. I noticed they did leave earplugs on the stand--that might be included in their profile!

Business Pet

8/10

Excellent

30 Apr 2026

Raymond

Nice room, sadly in a sketchy area at night. Staff were super friendly and we did not have any issues. If you need a place to stay, I'd say it's good enough for the night.

Family

10/10

Exceptional

29 Apr 2026

Laura

Great place to stay. The bed was fantastic!

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Luke

Same as before

Pet

8/10

Excellent

29 Apr 2026

Luke

Nice place good price

Pet

6/10

Pleasant

27 Apr 2026

Dion

Too noisy

8/10

Excellent

14 Apr 2026

Kori

No AC, room was very very loud from outside!

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

RAFAEL

We stayed for three nights and never got another set of towels. The property is clean but there’s no safe, refrigerator and tv did not work. The area surrounding the hotel is not the safest.

Friends

6/10

Pleasant

16 Mar 2026

David

No water pressure in the shower. Sink too small to brush teeth easily.

Self

10/10

Exceptional

06 Mar 2026

Teresita

Always great stay!

Partner

8/10

Excellent

02 Mar 2026

Roddy

A nice, clean, inexpensive, small hotel near Union Square. This is an ideal hotel for someone who wants a centrally located spot without the fancy perks of higher end, boutique hotels. It is clean. It has a nice staff. And the price is right. But it is located on the edge of the Tenderloin which remains derelict. I liked it and will stay there again.

Self

10/10

Exceptional

24 Feb 2026

Monica

Amazing staff and love the vibes

8/10

Excellent

23 Feb 2026

Yamilet

smaller then i thought but very clean hotel , on a busy street and homeless around the streets yelling but other then that very nice hotel

Friends

2/10

Poor

23 Feb 2026

Daniel

this hotel charged my card 7 times for two rooms. it made no sense. i enquired about the charges on four separate phone calls with their front desk staff. i was promised a call back from the manager Micheal which i never received. they ended up keeping the security deposits for no reason. do not stay here

4/10

Poor

23 Feb 2026

Kyle

Rooms were dusty and dirty still, shower water would leak through the entire bathroom floor, only a short rubber piece taped to the floor to prevent water from leaking out, but the water still leaked through it regardless and made the entire bathroom floor filled with puddles of water.

Partner

10/10

Exceptional

19 Feb 2026

Adrian

Good hotel

2/10

Poor

19 Feb 2026

Daniel

this hotel kept the security deposit for the two rooms i booked. the hotel manager was unresponsive after several attempts to enquire about it. don’t stay here

10/10

Exceptional

14 Feb 2026

Teresita

Everything was great!

4/10

Poor

09 Feb 2026

Kirstin

The walls/windows in this hotel are the thinnest I've ever experienced. Old building that they did their best to renovate to make it look more modern and updated, but this is a really busy area and every time I car drove by blasting their music (which was often) it sounded like the music from the car was actually in my room. The hotel clearly knows this so they have ear plugs in the room on the bedside hotel, but even wearing ear plugs at night to sleep it still wasn't enough for how loud the cars we're. The bed was comfortable as were the pillows, but definitely an older building that is right on the border of the tenderloin and union square so if you exit the hotel and go the wrong way you are in a very sketchy area. If wasn't for the noise it would have been ok but I even lived on a busy street in Los Angeles for 13 years and I've never experienced such paper thin walls/windows where the sound gets into the room THAT bad, and I slept horribly during my stay as a result of it.

Business

8/10

Excellent

22 Jan 2026

Toru

Good stuff.

Business

8/10

Excellent

20 Jan 2026

Jose J

Staff was pleasant. Had issues with room access. Had to go to front desk multiple time to be let into room at different occasions. Also noise from people outside was excessive.

6/10

Pleasant

20 Jan 2026

Roy

The hotel is fantastic! However, they charged me overpriced even though I’ve paid to reserve in advanced and they still charge me for “Resort Fees” per night!

Absolutely not recommended for anyone with a short budget!

Parking isn’t available on the site so you have to walk 2-4 blocks from the public parking to the hotel and $43 all day/night plus in/out!

Friends_and_family Friends

4/10

Poor

15 Jan 2026

Mark

Location is unacceptably unsafe for unknowing clients who are not accustomed to or unable to handle unruly street

10/10

Exceptional

07 Jan 2026

Troy

The staff is amazing, the rooms are awesome, and the vibe is great!

Self

10/10

Exceptional

05 Jan 2026

Abe victor

Convenient location, clean, staff are friendly. I didn’t hear noise.

Partner

4/10

Poor

28 Nov 2025

Mia

The WiFi and tv were not working. The Expedia website said that they offered bathrobes but they did not have them. The restaurant turned into a night club and was very loud, past 1:30am.

Leisure

8/10

Excellent

15 Nov 2025

Herman

Clean, comfortable and great service!

Business

10/10

Exceptional

09 Nov 2025

Teresita

Very nice hotel

Partner

6/10

Pleasant

05 Nov 2025

Kristina

Front desk staff were friendly, but I did have to wait all day for a toilet plunger (luckily I was out at a meeting). TV remote was sticky and clearly not properly cleaned. I took it to one of the cleaners who was in the hall and I asked if she could clean it. She wiped it with a dry towel. I was hoping for some cleaning products to be used on it. :(

Room size was great. Not a fan of a shower in a claw tub with plastic curtains around me.

Not that I ever felt like I was in danger, but it was disturbing to see so many homeless people clearly in an altered state.

10/10

Exceptional

28 Oct 2025

REBECCA

Room was very clean and quiet. Staff very pleasant and helpful.

Leisure Self

6/10

Pleasant

27 Oct 2025

hua-ching

Staff was friendly offer to come up and help with TV connection. Wifi didn't work. Room was noisy from city life which is normal. The hotel did offer ear plugs. Room was hot. No AC in this hotel. They did offer a fan but still hot. Restaurant at the hotel had good food.

Leisure Friends

6/10

Pleasant

27 Oct 2025

Jonathan

Room did not have lighting, just desk lamp. No air conditioner, a moveable fan was provided. Maintenance for the room was bad. Was there for a week and on our last day Thursday they finally cleaned it. Even after we told the staff we needed a

2/10

Poor

27 Oct 2025

carlos

This Area is NOT safe at all, we presence a Shotgun Situation in the middle of the Night, many homeless and drugs sales...was terrorific

Leisure Family

8/10

Excellent

25 Oct 2025

Jeffrey

Convenient for my needs. Restaurant very good.

10/10

Exceptional

03 Oct 2025

Amanda

Very cute hotel
The bed was so comfy

Friends_and_family Friends

10/10

Exceptional

03 Oct 2025

Kelly

Will stay here again!

This is a beautiful hotel in a central location. We loved the decor and furniture pieces in our room. The staff was very friendly and accommodating. The adjoining restaurant is unique and a must-try while visiting.

Partner

10/10

Exceptional

29 Sep 2025

henry

Very wonderful location. And transportation

10/10

Exceptional

27 Sep 2025

Amanda

Loved the atmosphere. Staff was very friendly and helpful. Room was very comfortable

Leisure Partner

8/10

Excellent

17 Sep 2025

Arash

Property was nice and friendly staff but the location has much to be desired as it's located in a very rough neighborhood. Shout out to Emilia at the restaurant who went the extra mile to help me out, it was appreciated!

Business_and_leisure Self

10/10

Exceptional

13 Sep 2025

Troy

Reclaiming the city after ten years away! I’ll be back!

Self

10/10

Exceptional

13 Sep 2025

Jeffrey

Hidden Gem in SF

Hotel Bijou is clean, elegant, convenient and less than nearby chain hotels.

Self

6/10

Pleasant

12 Sep 2025

Aaron

Good but flawed

I've got complicated feelings. I frequently visit SF and stayed here as opposed to my normal hotel largely because this hotel was about $20 cheaper than my normal hotel; this was perhaps a mistake.

First of all, it's nice enough. It's clean, the beds are clean, the rooms are nice, that's a major positive about it.

That aside, I had a couple problems.
1) As described in the listing, there is no A/C. While A/C is generally not needed due to SF's temperate climate, hotels are large buildings and they're not always well-ventilated. I expected no A/C and anticipated a fan and windows that open. The fan, unexpectedly, wasn't a ceiling fan - it was a tower fan, on the floor, and didn't do much to cool the bed overnight. I tried opening the window but couldn't get it to stay open; because my stay was only for one night, I didn't call the front desk, so the window problems could easily have been user error on my part. :)

2) I don't love the area around the hotel. The vast majority of the Union Square area is safe, despite all of the rantings in the news these days, but this hotel was just a little bit too close to a couple blocks seemingly managed by absentee landlords so, unlike the rest of the Union Square area, there was more of a permanent & unusually aggressive homeless presence within a block or so of the hotel. SF is far safer than the news implies but I was quite surprised at how aggressive some of them were on a Saturday afternoon immediately after Labor Day weekend.

Self

8/10

Excellent

12 Sep 2025

John

Quaint, historic. No airconditioning.

6/10

Pleasant

03 Sep 2025

MARY

Pros:
- Hotel decor is cute, particularly in the lobby.
- Staff are friendly and helpful.
- very close to the Powell cable car turnaround and the Powell BART station.

Cons:
- There were so many homless people outside that my kids felt unsafe to walk in the evening.
- no air conditioning in the rooms! The fan they provided is not enough. If you open the window, it’s noisy because of tge homeless people outside.
- There’s this certain smell along the corridor that I cannot describe. I seems musty due to lack of proper ventilation

Leisure Family

8/10

Excellent

01 Sep 2025

Thais

Didn't like that this property does not have air conditioner. this was a last minute reservation and I didn't know this. They have a fan in thee room but I also need to open the windows. For the rest it was a beautifull hotel and very clean. Confortable bed and pillows.

Leisure Partner

6/10

Pleasant

01 Sep 2025

Thomas

Homeless people are outside the front door on the sidewalk.

Leisure

2/10

Poor

30 Aug 2025

Verified traveler

Terrible

10/10

Exceptional

27 Aug 2025

Maverick

Meow

Leisure Partner

8/10

Excellent

25 Aug 2025

Jennifer

This is a very nice hotel considering the price. The hotel is very clean, and the restaurant/bar is great. The staff are warm and friendly. But there was a lot of noise and yelling at all hours of the night, and our room was very warm without the heater on so we had to leave the window open. Overall, a good experience. I would stay here again, I’d just bring some noise-canceling headphones.

Leisure Partner

6/10

Pleasant

24 Aug 2025

Kacey

Nice hotel, bad area

I thought reviews would be exaggerating the sketchiness of the area but it is unfortunetly one of the lesser parts of San Francisco. What was most upsetting is when I see \"parking available\" I expect it to be on property. However, I had to park in a third part lot on the over side of the street for $50. They should not advertise parking if it is not their or reliable. Additionally \"breakfast\" was some yogurt, muffins, and coffee. The room did look nice and was clean. Could have used a mini fridge or microwave. And I am not sure how I felt that the door was a passcode instead of a usual hotel door key. Not the worse stay but lot to take into account to determine if this is the place for you/worth it.

Self

4/10

Poor

24 Aug 2025

Prin

The front desk staff were nice (all of them). The room was a little dark. The area is close to public transport and easy to travel but a lot of homeless in that area and near the hotel. You will walk pass them when you go back and forth to the hotel. I am a solo male traveller. Of course, they wont do anything to you, but you still feel something. I know its nothing to do with the hotel. But it is something that San Francisco needs to look at.

Leisure Self

6/10

Pleasant

22 Aug 2025

Erin

Location, location, location

The hotel looks to be remodeled from an older SF style building with the cool fire escapes! The shower situation wasn’t great as the tub wasn’t working and the shower water pressure was so light I felt it was taking forever to do finish. Inside is cute (and tiny) but when you step outside, you’d met with a street of homeless crazy people. It seems to be in the worst part with the homeless as we drove many other places without seeing the same thing on any other street. They were available for booking and allowed dogs. Would not stay again entirely bc of location. Front desk girl was sweet

10/10

Exceptional

21 Aug 2025

Rachel

Very clean room and staff from front desk to restaurant were very courteous and made stay enjoyable

Leisure Friends

2/10

Poor

15 Aug 2025

Saydur

Not a good neighborhood. Homeless people everywhere. Hotel room very small.Bathroom very small. Room service very poor. Breakfast Muffin, yogurt and coffee that’s all. I am not happy.

Family

8/10

Excellent

14 Aug 2025

Rodney

Great location.

Small room. Dated but expected. Friendly guy on counter. Close to Cable tram (go early to avoid the queue). Big bus stop close by. Powell BART station very close. Nice place to stop over night.

Partner

10/10

Exceptional

13 Aug 2025

Nylza J

Mr. Punya was so nice, friendly and provided an amazing customer service. He gave us information about places to visit, transportación and services we needed. Thanks

Leisure Family

10/10

Exceptional

04 Aug 2025

Verified traveler

Great Location with friendly staff.

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Matt

Better than the other reviews suggested!

What the hotel could control was mostly excellent for the price point. The room was well maintained, the reception staff amazing, bed and bedding better than expected, and the bathroom was well maintained. Breakfast was very basic and somewhat ‘meh’ but better than nothing.

The street outside is very noisy - some of those living there were playing loud music late at night/early in the morning. Not much the hotel can do about that but it might be off putting to some. Likewise, the homelessness in the area would be concerning to some but we did not feel unsafe - we walked with purpose and were reassured by the police/security presence in the area.

It’s a shame the SF authorities have allowed the area to decline as it has and are not actively seeking to compassionately address the homelessness problem in the blocks around the Bijou.

Friends_and_family Family

6/10

Pleasant

29 Jul 2025

Kim Thuy

The sheet was a bit stained but overall clean. The hairdryer had some type of sticky residue on it so i had to use the bag to hold it. The area is noisy and sketxhy

10/10

Exceptional

28 Jul 2025

Rebecca

Great hotel! Will absolutely stay here again!!

Leisure Self

4/10

Poor

28 Jul 2025

Aaron

The TV was stuck in auto scan and never worked for our stay. The light word turn off and on. The pipes rattled while taking a shower.

4/10

Poor

27 Jul 2025

William

TV not working, door not working, drain pipe outside window dripping all night loud in unit even w window closed (not raining), hairs on shower wall.

2/10

Poor

27 Jul 2025

Malu

Called during check-in about directions for off-site parking, front desk didnt even know the address to it. After finding the place, we were told it was full - parking is not guaranteed. Wifi was not working and front desk said “I could switch your rooms, but it probably won’t work anyways”. TV does not work without wifi, sheets were stained yellow and room smelled bad. Deceiving listing, when I approached front desk about these issues during checkout, they proceeded to blame expedia for the listing, I’m still waiting for their manager to contact me.

Leisure Family

2/10

Poor

20 Jul 2025

Verified traveler

Very uncomfortable place

I wish Hotels.com included a safety rating as part of their reviews. The neighborhood around the hotel felt extremely sketchy and unsafe to walk through — very uncomfortable overall. I think I heard gunshots on the street during the night we stayed. We couldn’t get any rest and ended up leaving for the airport at 4 a.m.

It’s not necessarily the hotel’s fault, but I wouldn’t have chosen it if I’d known the area was this unsafe. Definitely not recommended for families.

Business

2/10

Poor

20 Jul 2025

Verified traveler

very uncomfortable.

I wish Hotels.com included a safety rating as part of their reviews. The neighborhood around the hotel felt extremely sketchy and unsafe to walk through — very uncomfortable overall. I think I heard gunshots on the street during the night we stayed. We couldn’t get any rest and ended up leaving for the airport at 4 a.m.

It’s not necessarily the hotel’s fault, but I wouldn’t have chosen it if I’d known the area was this unsafe. Definitely not recommended for families.

Business

8/10

Excellent

14 Jul 2025

Santiago

Need more water in the shower, blackout curtains too

Leisure Friends

2/10

Poor

13 Jul 2025

Luis

The place is a disaster, smells awful. Nothing like the pictures. On top of that if this is your first time in San Francisco this is the worst place to stay, is unsafe, full of homeless and dangerous people.

Leisure Partner

8/10

Excellent

02 Jul 2025

Irene

Close to everything

8/10

Excellent

28 Jun 2025

Marsh

The place is ok, but kinda run down. In need of an overhaul.

Leisure Partner

8/10

Excellent

24 Jun 2025

Christofer

Overall, everything was great. The area was definitely very sketchy.

Leisure Partner

8/10

Excellent

23 Jun 2025

Mhay Ann Carriza

I checked in late due to a delayed flight. Upon arriving at the hotel, I discovered that my room was not clean or repaired as promised. It took me an hour to receive my room key and finally get to my room. To make matters worse, the night shift girls in charge of the front desk were unfriendly and unfriendly when I arrived.

Business_and_leisure Self

2/10

Poor

21 Jun 2025

dong wook

Reception was so rude

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

ronald

Noisy, dirty neighborhood. All night homeless making noise and fighting in the street. Racing cars and loud music from cars. Not good for kids. Hotel itself inside was great. No good parking options. Nearby parking for $50 a night.

Business Family

8/10

Excellent

21 Jun 2025

ana

A

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Roy

This unassuming hotel on the edge of the Tenderloin was spotlessly clean and comfortable, and a very good value for a no frills budget hotel. Easy check in, a friendly staff, and a good location close to public transit means that I will stay there again.

Business Self

4/10

Poor

12 Jun 2025

Verified traveler

Avoid

This hotel is in the Tenderloin. The noise from the street is very loud and chaotic. The staff was fine but took a follow up to get my receipt emailed to me. The beds were bad, sheets stained, toilet didn’t flush properly, handle on the faucet kept falling off.

The lobby looks nice but the rest was a disaster.

Business

10/10

Exceptional

02 Jun 2025

Michelle

The room was perfect. Bed extremely comfortable. Having the staff man the front door added to sense of security plus the keypad to the front door.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Jeffrey

Hotel was clean, convenient and undervalued. The hotel was easy to check in and check out. Tolietries were top of the line.

Friends_and_family Friends

8/10

Excellent

26 May 2025

Lara

Was a delightful stay! They were all so lovely at the property and the room was cozy and perfect for my weekend stay! It’s centrally located to the Powell station. Some of the plugs in my room didn’t work but it was alright. A great hotel!

Leisure Self

10/10

Exceptional

23 May 2025

Linda

Mr. Punya was very accommodating! Really nice guy, I would definitely recommend.

Partner

8/10

Excellent

23 May 2025

Rachel

Pros:
-lovely hotel staff
-greeted at check in with a glass of wine
-truly beautiful decor and renovations; art nouveau inspired and 1920s looks throughout
-clean!!
-good water pressure in shower
-walkable neighborhood with lots of great restaurants and cafes nearby
-walking distance to Chinatown (20 min walk)
-low deposit cost!! ($100)
-secure bag storage on site! Skip using a sketchy bag storage location nearby and simply lock them in a provided locker for free! We kept 4 bags in the hotel until our late flight and it was a lifesaver
-close to a great cannabis smoking lounge (Barbary Coast)

Cons:
-NOISE!! My guess is that the windows are older so they are not sound proof. Even on the 6th floor, we could hear the street noise to a point that it would wake us up sometimes. I know that the hotel is aware of this, as they did provide earplugs. I hope they can install better windows in the future.

- Older hotels in San Fran have smaller rooms, keep that in mind and be ready for quirky bathroom layouts etc to accommodate the small footprint of each room

Important:
YES this hotel is on the edge of the Tenderloin district. Be smart and use common sense for larger cities. We didn’t feel unsafe as we didn’t walk through the Tenderloin/Little Saigon. YES, there are lots of folks living on the streets. This is San Fran, it carries a long history of housing issues. Be kind, be courteous, be respectful, see people with love, not fear.

Business_and_leisure Partner

10/10

Exceptional

19 May 2025

Lindsay

I booked this property without looking at other reviews so I was a little freaked out when I saw some of the others commenting on noise and safety HOWEVER I had a fantastic stay here. The room was nice and clean - I didn't have any noise issues and generally speaking I felt safe as long as I was aware of my surroundings.

It's in a very convenient area with lots of transit nearby and it's very walkable. The staff were incredibly nice - the restaurant looked nice in theory though it was never open when I was there.

People are complaining about the breakfast but I don't understand that - you get enough to get you going for the day and even that's big for such an expensive city.

I would stay here again if I return!

Business Self

6/10

Pleasant

19 May 2025

Verified traveler

Weekend Stay at the Bijou

We did a weekends stay at the Hotel Bijou. The interior of the hotel fine and the rooms were quite nice. The photos made it look like the bar and dining room were functional and open for business but they were not. I loved the toiletries. The shampoo, conditioner and body wash were quite nice. There are no key cards for your room or the main entrance, but rather a 6 digit number that needed to be punched int a key pad. We did have some struggles with that. The only other check mark in the \"poor\" catagory was the urine smell outside the hotel. It was overwhelming at times

Partner

10/10

Exceptional

18 May 2025

Verified traveler

I took my family for the Giants game and I reserved the rooms three months in advance. At first they weren’t going to give me the two beds room for my son and his friend which are rwo adult men. They eventually found something.
The keypads on the rooms didn’t work very good at all. It was a struggle to get in the rooms. Had to pay $40 for overnight parking at a local park garage. There is a lot of homeless people but hey it’s San Francisco you expect that. Other than those issues it was a nice hotel.

Friends_and_family Family

2/10

Poor

18 May 2025

Carolyn

So loud. We did not sleep at all even with earplugs. Cars and screaming unhoused people day and night. No parking on site (which was advertised). No free drink as advertised (not a big deal but added to it). When we called they said they could not hold our luggage for us while we ran a race locally. Breakfast was coffee and yogurt. Group of unhoused sleep by the front door of the building

Leisure Partner

8/10

Excellent

17 May 2025

Jacqueline

Cute boutique hotel with great employees. Everyone was very helpful and friendly. Its not luxury but does have a lot of character that gives you a taste of art deco for a reasonable price. Chris was the best and really does change your perspective once inside. The only downfall is the homless problem right outside and around the corner. There is also no AC, but that wasn't a issue with the weather being cool and the window being operable. Lastly, the hotel is close to public transportation making the location very accessible.

Leisure Family

4/10

Poor

16 May 2025

Dedrick

Surrounding property was very loud and house people too close to my room too much noise coming off the street

Leisure Family

10/10

Exceptional

16 May 2025

Maxwell

Ask

2/10

Poor

12 May 2025

Jordan

the hotel was surrounded by homeless people and trash. there was a group of homeless people sitting outside the hotel. the hotel locked from the inside out to keep the rif raff out. there was trash everywhere. I didn't feel safe. It was very noisy, there were ear plugs left next to the bed to drown it out. I asked for a blanket and they didn't have any. it was a bad experience.

Business Self

10/10

Exceptional

10 May 2025

Caleb

Hella

Everyone was super nice.
Hella cozy

Self

10/10

Exceptional

07 May 2025

Nancy

Asked for one bed, got two beds. Cramped space. No wash cloths for bathing.

Leisure Partner

10/10

Exceptional

05 May 2025

Rosalia

VERY CLEAN ROOM!

Hotel experience was excellent in terms of the cleansiness of the room and comfort and the service received from staff. Paid $35 for parking next block there is public parking on same street Mason. If you tell them you're staying at the hotel you could possibly get a discout because parking fee could be up to $50 per day.

Partner

8/10

Excellent

02 May 2025

Eliahou

Clean, comfortable beds, close to Union Square and Moscone.
Rooms are small. Hot water was an issue (that wasn't fixed), and our room didn't have internet access (and the staff said they couldn't do anything). Housekeeping was only offered every other day.
The room had earplugs and a noise machine in the nightstand, a bad sign. We could hear people yelling in the street and loud cars going by at night.
On the plus side, the staff was very friendly, they offered coffee and muffins in the morning, and the beds were super comfortable.

Business Self

10/10

Exceptional

29 Apr 2025

Andy

Cool beans

Leisure Friends