Hotel Versalles

10/10

Exceptional

09 Jun 2026

Geoffrey

.

Friends

10/10

Exceptional

06 Jun 2026

Marcelo Leon

Tuvimos una estadia perfecta ,gracias

Partner

8/10

Excellent

30 May 2026

GIANLUCA

hotel well located, many restaurant in the area

Business

10/10

Exceptional

26 May 2026

Jesus

As always, the staff is great and so is the location

10/10

Exceptional

15 May 2026

Jessica

L

Partner

10/10

Exceptional

13 May 2026

Michael

Stayed for 11 nights. Breakfast was very good. Staff was super nice and a great help. We ate a couple times at the bar and it was a good, drinks and food were reasonably priced, especially for a hotel. Rooms were super quiet with nice bathrooms and lots of space. Metro is a very short walk. If we go back to Madrid, we're definitely going back here.

Partner

10/10

Exceptional

12 May 2026

Oryal

Good hotel. There was some construction in the hotel so noises if you stayed in the room.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Nivia

Great location and friendly staff

Family

8/10

Excellent

27 Apr 2026

gillian

Clean, functional room. Lovely area and close to public transport. The staff were friendly and helpful. We didn’t try the breakfast. The real thing that was missing from the room was T and coffee making facilities.

Family

10/10

Exceptional

27 Apr 2026

shota

Great Service and staff!

10/10

Exceptional

20 Apr 2026

Kent

Facility in tip top shape! Staff friendly and very helpful!

8/10

Excellent

16 Apr 2026

Mohamed

Safe and clean hotel and very near to the down town

Family_with_children

10/10

Exceptional

16 Apr 2026

Mark

great hotel and great location

10/10

Exceptional

11 Apr 2026

Doug

Outstanding staff at frontdesk, service and reatuarant. Great buffet. Good location and access to metro, bisses and taxis. Easy walk to museum row.

10/10

Exceptional

09 Apr 2026

Maiela

Hotel was in a nice area walking distance to shops and restaurants. It was very clean and comfortable.

Friends

10/10

Exceptional

04 Apr 2026

Peter

Amazing location and comfy, quiet room

6/10

Pleasant

22 Mar 2026

Mehmet

Just an average 3 star experience really. Nobody went out of their way to make the stay exceptional as hospitality forward attitude nor anyone did a terrible job either.

There is no GYM on property, despite asking around several times to figure out how to improvise instead, only on the last 2 days I come to find out there was a local gym they have the agreement with that can be used for 10Euro daily charge. This was an important amenitie to me as an athlete and it shouldn't have been this hard to find out this information. All front desk staff should know.

Rooms were pretty standard, little bit on the small side.

Showers were hot but no-door design always makes a mess on the floor.

Breakfast was decent and fair value for the price given the convenience of it. If you are foodie or in Madrid to experience the food, you can certainly will do better outside for less the price.

Location was good, everything you'd ever need is walking distance.

Partner

10/10

Exceptional

21 Mar 2026

Luis

Great customer service.

Self

10/10

Exceptional

20 Mar 2026

David

Bar well stocked. Room clean.

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

Tatiana

LOVED THIS HOTEL IT TRULY SHOULD BE. 5star. The housekeeping and guest service staff were always so friendly and kind. Their staff always greeted and always watch who was in and out of the building which made me feel safe. Its city center and so many restaurants nearby. Everything was perfect even their breakfast and bar.

10/10

Exceptional

16 Mar 2026

Maria Elena

Great stay, great staff, comfy.

Here are some details:

The room temp is completely in your control! Off, on, set your own temp, plus the window opens.

There is a decent blowdryer, no iron/board, a typical hotel safe, TWO chairs, ample space for luggage, auto-light in large closet with mirrored doors, ok light in bathroom, but no bath exhaust.

No workout facility or pool, but Retiro Park is under a mile away with fantastic run paths and an outdoor gym.

Everything was very clean and tidy. The towels were thick and large.

We are not bar people, so the fridge was pretty fully stocked, but if you're also not a bar person, just know the fridge is a little full and not super cold for your leftovers (tried adjusting the temp, but it was still just for wine/beer).

I am already booked to stay there again because the lobby is nice, the rooms are comfy and clean, and the location was excellent! Also, all of the staff was just so nice. We were there for a week, including a weekend, so we probably met everyone and they all were great. My Spanish is not great, so it was a bonus that they all spoke English.

Partner

10/10

Exceptional

13 Mar 2026

Nivia

Great location, friendly staff and comfortable rooms and space

6/10

Pleasant

06 Mar 2026

Andreas

For a 4 star hotel it was disappointing to see there was no facilities in the room to make a cup of tea. At night I had to go downstairs to the bar and pay 2.50 Euros each time i would want a cup of tea…But they have a full stock up mini bar with alcoholic drinks which to me was useless. Not even a complimentary water bottle on arrival

Self

10/10

Exceptional

12 Jan 2026

Carlos

Estupendo hotel, con inmejorable ubicación, céntrico pero en área tranquila y segura. Personal amable y las condiciones del hotel, magnificas.

Leisure Self

8/10

Excellent

02 Jan 2026

Marianne

Nice in general

Leisure Family

8/10

Excellent

02 Jan 2026

Marianne

In general nice!

Leisure Family

10/10

Exceptional

11 Dec 2025

Sophia A

This was a great stay! I was visiting family, and staying alone. I felt the location was easy to navigate, safe, and comfortable. It was relaxing to come here at the end of a long sight seeing day. The facilities were really good, the room comfortable, the staff helpful, and all was clean. The service at the restaurant was good, and it was nice to have an option for room service. I had a very late check-in due to a late flight. The staff was quick to greet me and then was helpful in storing my luggage after check-out.

Leisure Self

10/10

Exceptional

08 Dec 2025

ROBERTO

Perfect hotel and perfect location, at a great price. They even upgraded us to a better room without additional cost. I wild totally recommend this hotel

Leisure Family

10/10

Exceptional

02 Dec 2025

Jose O Rodriguez

Excelente staff, excelentes instalaciones, muy céntrico.

Leisure Partner

10/10

Exceptional

30 Nov 2025

elvira

Good very good

8/10

Excellent

20 Nov 2025

Lamar

The location of this hotel beside the Metro and nearby Barcelo Market offer easy transportation and a lot of good food options.

The breakfast buffet was really nice and had a lot of options.

Its a decent 4-star hotel for the price.

Something at this hotel really triggered my allergies. I'm not sure what it was but they cleared up when I was out for the whole day, and right after I checked out. For that reason alone, I wouldn't stay here again.

Leisure Self

10/10

Exceptional

18 Nov 2025

David

Nice room

Family

6/10

Pleasant

17 Nov 2025

Darrell

Room was clean. Staff were friendly. Hotel bar was ok. There was a lovely little local (non tourist) bar 5 minute walk from the hotel (bar Mual).

Friends_and_family Friends

8/10

Excellent

12 Nov 2025

Bharat

Both Rooms were clean. Despite being compact for American standards. it was well planned and utilitarian. Staff were friendly and helpful. Location is convenient and good with a small restaurant with goodbreakfast on premises and a well-known restaurant diagonally across. There's a small Convenience store open very late (around midnight).

Leisure Family

8/10

Excellent

27 Oct 2025

Jessica

Cleaning staff was exceptional. Had gluten free options which was nice. Magnetic cards to
Open hotel room failed 2/3 times. This was pretty annoying.

Leisure Family

10/10

Exceptional

23 Oct 2025

Jesus

I oftentimes stay at the Gran Versalles when in Madrid. The location is centric; the hotel is very nice and the staff is simply great

Leisure

8/10

Excellent

20 Oct 2025

NATALIA

C

Leisure Self

10/10

Exceptional

19 Oct 2025

enrique

Excelente ubicación y el desayuno muy muy variado

Leisure Friends

2/10

Poor

16 Oct 2025

Ricky

There is no kettle inside the room and no water fountain, the hotel want you to buy their overpriced bottled water

10/10

Exceptional

23 Sep 2025

Janice

Great location! Hotel was very comfortable and clean.

Friends_and_family Friends

8/10

Excellent

23 Sep 2025

Claudia

The best location, on a quiet street but really close to everywhere super centrally located between trendy Chueca and Posh Salamancaby foot!

Leisure Family

8/10

Excellent

13 Sep 2025

Sergio

Location is very good. Nice area

Leisure Partner

10/10

Exceptional

08 Sep 2025

Mahmoud

Very nice hotel and close to metro and close to city centre

Business

10/10

Exceptional

08 Sep 2025

Dave

Nice room, comfortable and well maintained. Friendly, helpful and efficient staff. Close to metro. Area is safe with sufficient places to eat within walking distance.

Business_and_leisure Self

10/10

Exceptional

02 Sep 2025

Rossmery

I highly recommend this hotel. Nice rooms, clean and convenient.

10/10

Exceptional

02 Sep 2025

anna marie

Clean . Front desk was helpful . They had our breakfast ready to go for our early morning flight and had arranged a taxi for us

4/10

Poor

26 Aug 2025

Polina

It was the worst experience I had in quite a few years, service was poor, room was ok, but didn't have any coffee/tea, room keys didn't work every other day,

Business_and_leisure Family

2/10

Poor

26 Aug 2025

Geraldine

I would not recommend staying here.

The staff member who checked me in was dismissive and unhelpful. When I asked about parking, he repeatedly spoke over me and gave unclear answers instead of simply addressing my question.

I also asked if the key card needed to stay in the slot for the power/AC to work. He insisted it did not, but when I got to the room, it clearly did. When I requested an extra key, he told me I could get it later instead of providing it right away, which felt unnecessarily difficult.

The bathroom was not properly cleaned, which was disappointing.

Most concerning, I left a watch in the room and called immediately after checking out. I was told it could not be found, but I am certain I left it there. This left me with a very negative impression.

Overall, my experience was frustrating and I would suggest choosing another hotel.

Leisure Self

6/10

Pleasant

24 Aug 2025

Mariam

Room serv

10/10

Exceptional

16 Jul 2025

Edgard

Room, lobby and location

Leisure Partner

6/10

Pleasant

09 Jul 2025

Marko J.A.

The property is clean, but the elevators are very small and very hot during the summer. The cafeteria rea is very small, seems more like a 3 star than a 4 star hotel

Leisure Self

10/10

Exceptional

08 Jul 2025

Igor

Not the central location but close to the transit-10 minutes away from the metro station.
Very nice breakfast and restaurant food options.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Enrique

Nice and very close to a Metro Station.

Business_and_leisure Self

10/10

Exceptional

26 Jun 2025

Margarita

Good location near metro stops. Clean rooms.

Leisure Family

10/10

Exceptional

21 Jun 2025

JR

Super convenient location, super close to the metro station and was able to walk to restaurants, shopping centers, and the Gran Via. Hotel room was nice and clean as well with super friendly and accommodating staff, was able to help out with any problems or questions we had no problem. Highly recommend.

Leisure Friends

10/10

Exceptional

17 Jun 2025

Bayron

Una excelente opción, lujo y comodidad a un precio muy accesible. Los desayunos valen mucho la pena adquirirlos ya que te llenan y puedes caminar toda la mañana sin problema! De los mejores.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Tammy

⭐️⭐️⭐️⭐️⭐️ Outstanding Stay at Hotel Gran Versalles!

We had a fantastic experience at Hotel Gran Versalles in Madrid. From the moment we arrived, the staff went above and beyond to make our stay comfortable and memorable. We had initially requested a higher floor room, and to our surprise and delight, they upgraded us to a VIP room on the 8th floor—what a wonderful gesture!

The VIP room was spacious, impeccably clean, and offered great views of the city. The bed was extremely comfortable, and the amenities provided exceeded expectations. The location is also ideal—quiet, yet close to everything, including metro access and charming local cafes.

Customer service here is truly exceptional. Everyone at the front desk was professional, friendly, and attentive to every detail. This level of care made us feel truly valued as guests.

We will definitely return to Gran Versalles the next time we’re in Madrid. Highly recommended!

Leisure Partner

10/10

Exceptional

04 Jun 2025

Maurizio

Excellent

Leisure

6/10

Pleasant

02 Jun 2025

Ricardo

Estaba en remodelación

Leisure Family

8/10

Excellent

31 May 2025

Amelia

Great location. The room was a good size. The bed was comfortable. The AC wasn’t very strong so it was warm, the AC was also loud. There wasn’t hand soap in the bathroom and the body soap came out of the dispenser in tiny amounts so you needed to keep pumping it, which isn’t really Four Star experience. I asked for a wake up call and a taxi because I had a very early flight. The taxi was arranged but I didn’t get a wake up call.

Leisure Self

10/10

Exceptional

30 May 2025

Luis

Excellent service really recommend

10/10

Exceptional

13 May 2025

Milton

I've stayed at the Gran Versalles some ten times by now. Every time the same high level of excelent service and courtesy. I highly recommend this hotel!

Leisure Partner

6/10

Pleasant

13 May 2025

Danny

Despite the staff speaking limted English and the terrible room service, the hotel was okay for the money.

10/10

Exceptional

08 May 2025

Richard

My overall experience was excellente, except that I found some of the restaurant staff somewhat reluctant to serve us in a different area of the hotel due to my companion's incapacity to go down the stairs where the breakfast buffet was served.

Friends_and_family Friends

8/10

Excellent

05 May 2025

Van

Everything OK!

Partner

10/10

Exceptional

02 May 2025

Suyen

Front desk agent Camilo, and the blonde lady that she always work in the morning, sorry I forgot her name and the two young guys in the afternoon are very helpful, friendly, excellent workers. The breakfast attendees, Maria and Yusnavis at restaurant, and all the housekeepers team are awesome.
The entire team does a really good job every day specially when the entire country was out of power.
I don’t have enough words to describe how much appreciated we’re from all of you.
Gran Versalles Hotel is my new home in Madrid.

Leisure Family

10/10

Exceptional

30 Apr 2025

Douglas

You can tell the quality of staff when they are faced with an unexpected challenge. During the blackout on April 28th, the staff went above and beyond to ensure their guests were safe and cared for. Staff kept guests informed of the situation, placed lighting in stairs and lobby, kept the restaurant open to feed guests, and escorted guests to their rooms when needed. We selected this hotel due to it’s proximity to the Rock and Roll Marathon start and finish lines and were not disappointed. Staff is highly professional and caring. Madrid is very walkable, but if you need the metro, a station is less than a 5 minute walk. Restaurant is excellent. Room was large enough for our one week stay. Cleaned daily by the very attentive maid service. Their actions during the blackout ensured a safe and quality stay.

Leisure Family

10/10

Exceptional

30 Apr 2025

Douglas

You can tell the quality of staff when they are faced with an unexpected challenge. During the blackout on April 28th, the staff went above and beyond to ensure their guests were safe and cared for. Staff kept guests informed of the situation, placed lighting in stairs and lobby, kept the restaurant open to feed guests, and escorted guests to their rooms when needed. We selected this hotel due to it’s proximity to the Rock and Roll Marathon start and finish lines and were not disappointed. Staff is highly professional and caring. Madrid is very walkable, but if you need the metro, a station is less than a 5 minute walk. Restaurant is excellent. Room was large enough for our one week stay. Cleaned daily by the very attentive maid service. Their actions during the blackout ensured a safe and quality stay.

Leisure Family

8/10

Excellent

27 Apr 2025

Paul

Very helpful staff

Leisure Self

10/10

Exceptional

17 Apr 2025

Nelman

Good breakfast buffet. Great location with plenty of options to dine and shop nearby. Close to the subway station and within walking distance of the main Madrid attractions, but not in the middle of the super touristy and super busy areas of the city.

Leisure Family

10/10

Exceptional

10 Apr 2025

Liliana

Very good service

Leisure Family

10/10

Exceptional

10 Apr 2025

Alexander

Comfortable stay, very quiet, clean room, fully functioning amenities, very comfortable bed , highly recommend to get a hotel away from touristy area and still easily get where you want to go.

Leisure Partner

8/10

Excellent

04 Apr 2025

Shellye Dawn

I liked the comfort of the bed. I did not like the rain shower head. It did not fall straight down. It instead squirted in different directions.

Leisure Self

10/10

Exceptional

01 Apr 2025

Eduardo

A*****

Leisure Family

8/10

Excellent

22 Mar 2025

Muhammad

Pleasant stay but Only 1 complaint

Overall good stay. All the things are better except there is no electric kettle and tea/ coffee facility in the room which was abit annoying for me as this is a basic provision for any hotel.
I liked that Hotel provided umbrella every time I needed to go outdoor as the weather was rainy and stormy.

Business

8/10

Excellent

20 Mar 2025

sabeen

The area itself was a quiet, less touristic spot, but perfect for exploring and navigating in a safe and open setting. The services and help was good. An overall rating would be good.

10/10

Exceptional

06 Mar 2025

John

Clean comfortable good staff . Good location . In other words is fantastic

6/10

Pleasant

23 Feb 2025

Chino

Great location. Noise from hallway and other rooms were very noticeable.

Leisure Self

8/10

Excellent

23 Feb 2025

Saar

Very centrally located,good value

Very centrally located next to everything you might want in madrid

Overall everything was ok,although the hotel feels a bit dated,but everything was functional

The only small issue was that during the weekend there was quite a lot of noise from the street below from all kinds of drunk people and the windows werent sufficiently soundproof

Business

10/10

Exceptional

21 Feb 2025

Julian

Great property and location; however, when booking with Expedia single room, they rooms are located on the side of the building that needs to go stairs to get to the elevator and the rooms are very small. I had to switched rooms the next day to the right side of the building with elevator. Also, property is a little noisy, wood floors don’t help, I hear the room upstairs, but overall it was a great place and very well located. Staff was friendly and they were able to accommodate my request to change room. I will return.

Leisure Self

10/10

Exceptional

10 Feb 2025

ainee

excellent location and service, rooms were very clean and comfortable

Leisure Family

8/10

Excellent

07 Feb 2025

Elio

Overall good. Very close to the city center.

Self

10/10

Exceptional

23 Jan 2025

Misty D.

The front desk staff were very friendly from the minute we walked through the door. The hotel is super cute and had a great little lobby to gather in. The room was great. Very clean. The mattress was a little hard for our taste but that is just a personal opinion. This was right off a Main Street. So we had the luxury of walking and being very close to a Main Street yet we didn’t hear anything. It was very easy to get to from the airport and there are three Metro stations within a block, so getting places was very simple. We were within walking distance of so many sites. We would definitely stay here again!

Leisure Partner

10/10

Exceptional

21 Jan 2025

Yamila

VERY satisfied WITH MY stay

10/10

Exceptional

11 Jan 2025

Gordon

Very welcoming staff. Excellent place to stay.

Leisure Partner

10/10

Exceptional

01 Jan 2025

Roldy

Such an amazing hotel. The staff are super friendly. The premises are clean. They even have a shattaf! If you know, you know! 😁

Leisure Friends

4/10

Poor

29 Dec 2024

Romeo Gonzalez

Everything was great, except for the AC which was not working, I reported but they didn’t fixed it.

10/10

Exceptional

25 Dec 2024

Fernando

Excellent hotel to stay in Madrid

Leisure Partner

10/10

Exceptional

20 Dec 2024

Fernando

Love this hotel. We been here before and will come back any time we plan Madrid.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Andrew

great

Self

10/10

Exceptional

07 Dec 2024

Jenny

Loved my stay there the staff was friendly and helpful. Would stay again and recommend to friends.

10/10

Exceptional

03 Dec 2024

Rudolf

My 6th time here, simple and elegant, always an excellent experience, will repeat!

Leisure Self

10/10

Exceptional

01 Dec 2024

Leodan

Good

8/10

Excellent

22 Nov 2024

Daniel

Está bien ubicado en Chamberí y a metros del metro. Las habitaciones son pequeñas y ruidosas. No están bien insonorizadas.

Leisure Self

10/10

Exceptional

15 Nov 2024

Andrew

Fantastic maid service, nice room. But room was not soundproof and noises from other guests was bothersome

Self

10/10

Exceptional

15 Nov 2024

Alberto

Great hotel, location and warm staff.

Business Self

10/10

Exceptional

09 Nov 2024

John H

Friendly staff, comfirtsble room, good location, good breakfast and restaurant.

Leisure Self

8/10

Excellent

05 Nov 2024

Pedro M

The area is excellent. The pillows are terrible!!

Leisure Family

6/10

Pleasant

28 Oct 2024

Ricardo

Pros: Area is fantastic, very clean Cons: the mattresses are terrible..., I would not be surprised if the mattress I git is at least 30 years old; the staff is not flexible with check in times; I saw how many families left the hotel from 9am, but they would not let you go to your room until 1pm...., they should understand that half their guest are travelling from the other side of the world and need to rest

Leisure Family

10/10

Exceptional

26 Oct 2024

Ihor

Great location if you don’t mind to walk. Excellent hotel. Number of cafes near by for great breakfast and coffee. Would stay again in a heartbeat.

Partner