Name: Gorillas Lake Kivu Hotel
Address: Avenue De La Cooperation, Gisenyi, RW

4/10

Poor

25 Feb 2026

Prince

Old school no elevator for family with kids

Family_with_children

2/10

Poor

25 Feb 2026

Venkata Sree Rama Chandra Santosh Kumar

Management needs to be more transparent with guests. I reached the hotel in the middle of the night (1:30 am) only to be surprised by a water outage. No heads-up was given. The dining experience was equally poor—the menu wasn't ready and there were no vegetarian dishes available. Even with limited occupancy, the service felt disorganized. If you can't provide basic water and a standard menu, you shouldn't be taking bookings.

Self

10/10

Exceptional

01 Jan 2025

Ingemar

Very nice hotel with outstanding staff

Very nice hotel with outstanding staff. Ill come back again.

Self

6/10

Pleasant

03 Dec 2024

Emily

The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.

Business Self

6/10

Pleasant

09 Apr 2023

Alex

25 years too late.

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.

Friends_and_family Family

4/10

Poor

25 Feb 2023

Richard

Not Air conditioned

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success.
This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise.

The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.

Partner

10/10

Exceptional

27 Jan 2023

Doreen

The staff was friendly and very attentive. The rooms and facilities were clean and comfortable.
Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.

Leisure Friends

10/10

Exceptional

13 Aug 2022

Hans-Iko

Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.

Leisure Partner

8/10

Excellent

16 Mar 2022

Calvin

Relaxing and comfortable

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.

Friends_and_family Friends

4/10

Poor

05 Dec 2020

Bhert

Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?

Business_and_leisure Self

8/10

Excellent

10 Mar 2020

Verified traveler

Ancient TVs, the property has to improve

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.

Partner

8/10

Excellent

04 Mar 2020

Pannaga

A good business hotel

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.

Business

10/10

Exceptional

18 Feb 2020

usman

Decent place right by the lake

Staff was friendly.
Facilities are decent. Pretty good
breakfast.
Place doesnt need major upgrades but rather some minor tweaks here and there.

Self

8/10

Excellent

25 Aug 2019

Verified traveler

By the water

Great service and nice location. Lots of mosquitos at night and no nets.

Business

8/10

Excellent

15 Jul 2019

Verified traveler

Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2017

Valda M.

The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience.
The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden.

Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc

8/10

Excellent

07 Aug 2017

Susie

Nice hotel close to the beach

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access.
The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result.
There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.

Partner

8/10

Excellent

16 Mar 2017

michael

Kilgali Hotelec=

NO elevator. congested area but very nice hotel grounds inside a walled area

6/10

Pleasant

15 Aug 2016

Sarah

Basic hotel, could do better

Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!

8/10

Excellent

19 Jul 2016

Kimberly

Simple

Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice.