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The Palm Beach Resort

Lake Kivu · Rwanda

1 Brasserie Street To Cap RubonaView location

7.6/10Very good11 Reviews
Cleanliness8.0/108.0
Service7.2/107.2
Comfort8.0/108.0
Condition7.4/107.4
Neighborhood8.4/108.4
Amenities7.4/107.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Palm Beach Resort

Located in Nyayumba, The Palm Beach Resort is on a lake, within a 15-minute drive of Gisenyi Beach and Rwanda Tourism University College. This hotel is 5 mi (8. 1 km) from Kigali Independent University.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include wedding services, a picnic area, and barbecue grills.

Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite. Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Relax with a refreshing drink from the beach bar or one of the 3 bars/lounges.

A complimentary buffet breakfast is included. Make yourself at home in one of the 10 air-conditioned guestrooms. Rooms have private furnished patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Read more about this hotelShow less

Located in Nyayumba, The Palm Beach Resort is on a lake, within a 15-minute drive of Université Libre de Kigali and Rwanda Tourism University College. This hotel is 3.9 mi (6.2 km) from Gisenyi Beach and 9.7 mi (15.6 km) from Parc National des Virunga.

Make yourself at home in one of the 10 air-conditioned guestrooms. Rooms have private furnished patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Beach services
Non-smoking
Banquet facilities

Check-in and check-out

Check-in from 11:30 AM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Children may not be eligible for complimentary breakfast.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Kivu Lake 0.2 km / 0.2 mi
Nyamyumba Hot Springs 3.3 km / 2 mi
Gisenyi Beach 6.2 km / 3.9 mi
Rwanda Tourism University College 7.1 km / 4.4 mi
Université Libre de Kigali 8.2 km / 5.1 mi
Parc National des Virunga 15.6 km / 9.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 10
  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Lift accessExtra charge
  • Garden
  • Terrace
Show 14 more facilities & services
  • Newspapers
  • Luggage room
  • BBQ facilities
  • Grill/BBQ
  • Café
  • Bar
  • Restaurant
  • Meeting room
  • Sun loungers
  • Parasols
  • Breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about The Palm Beach Resort

7.6
Very good
11 Reviews
Cleanliness
8.0 /10
Service
7.2 /10
Comfort
8.0 /10
Condition
7.4 /10
Neighborhood
8.4 /10
Amenities
7.4 /10
11 reviews shown
10/10
Exceptional
07 Dec 2020
Rachel

YES

LOVE this place the vibe is incredible. The pillows aren’t great but other than that this place is a winner.
Business
8/10
Excellent
24 Jan 2020
Verified traveler
Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and staff were extremely helpful at all times.
Breakfasts were excellent
Payment was an issue as I had decided to pay the resort on arrival but payment was deducted from my card 3 days before arrival.
The traditional cottage was found to be unacceptable and a downgrade to modern was agreed but no refund was offered.
6/10
Pleasant
02 May 2019
Verified traveler
It was nice. They said they canceled my Expedia reservation because they don’t like how Expedia takes thirty days to reimburse them. They charged me $80 to stay and did not cancel the reservation. Expedia charged me $94.43 for the same stay
Leisure Friends
4/10
Poor
31 Dec 2018
disappointed
My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia

Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning.

Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary
8/10
Excellent
29 Dec 2018
Calvin

Serenity

A relaxing place with a great garden on the edge of the lake with a breathtaking view
Partner
10/10
Exceptional
06 Nov 2018
Benhilda

Amazing hidden gem of paradise

This place is totally paradise as per name. The location, hospitality of staff who can not do enough for you is amazing. This made the holiday special and truely memorable . Will highly recommend to couples who want a fantastic ambience and recharge their batteries in a romantic setup. We will DEFINATELY be back.....Thank you
Partner
10/10
Exceptional
22 Aug 2018
Verified traveler

Perfect oasis

Apparently around for 16 years and prefected as a lovely Oasis right on the water, minutes from a few great local restaurants.
Partner
4/10
Poor
13 Sep 2019
Fabien

A éviter

Description hotels.com totalement mensongère c’est une honte !
On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision).
Service de restauration bon mais d’une lenteur extrême
Partner
10/10
Exceptional
02 Aug 2019
Jacob V

Will never forget the running waiters

This is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!
Friends
10/10
Exceptional
26 Jan 2019
Verified traveler
The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it.
The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area.
The food offered was also really good
Leisure Partner
2/10
Poor
12 Jan 2019
Daniel Enrique

Vorsicht ist hier geboten!!!

Ich buchte am 25 Dez. einen Bungalow als wir dort ankamen sagte der Manager uns das er keine Buchungen von Hotels.com oder Expedia akzeptiere sondern nur bar oder mit Kreditkarte und unsere Buchung stoniert wurde er hätte das Hotels.com mitgeteilt. Wir protestierten und zeigten ihm unsere Bestätigung und wollten das mit Hotels .com sofort klären . Leider erreichte man natürlich keinen an Weihnachten und nach gut 30 min setzte er uns unter Druck entweder ihr bezahlt das Zimmer oder ihr müsst die Anlage verlassen. Also waren wir gezwungen nochmal zu bezahlen und das zu einem höheren Preis. In Deutschland zeigte sich Hotels.com kulant und erstattete uns die unaehmlichkeiten aber erst nachdem wir beweisen konnten das wir doppelt gezahlt hatten. Der Manager behauptete gegenüber Hotels.com wir wären nie erschienen. Hier wollte jemand wahrscheinlich 2x kassieren.
Die Anlage ist nicht so modern wie sie auf den Bildern erscheint. Der Garten war schön die Bungalows sind deutlich in die Jahre gekommen. Die Essensbestellung dauert mindestens 45 min manchmal 1,5 Stunden.
Partner

Location & surroundings

The Palm Beach Resort
1 Brasserie Street To Cap Rubona, Gisenyi, Rwanda

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The Palm Beach Resort

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