Name: Extended Stay America Salt Lake City Union Park
Address: 7555 Union Park Ave, Salt Lake City (ut), 84047, US

2/10

Poor

13 Jun 2026

Shaylyn

This was, without question, the worst hotel experience I have ever had.

From the moment we arrived, it was clear this was not a typical hotel. Many of the rooms appeared to be occupied by long-term residents, and the overall atmosphere felt more like a residential encampment than a place for travelers. People were smoking directly outside the entrance—including the only employee we saw during our stay—and there were barking dogs and constant noise throughout the property.

The room itself was dirty and poorly maintained. The refrigerator did not work, the bedding was worn and threadbare, and the walls were so thin that we could hear everything happening around us. The most disturbing part of the night was listening to a couple engaged in a loud, ongoing fight from approximately 10:00 p.m. until after 3:00 a.m. We seriously considered calling the police because of the aggressiveness of the fighting.

After hours of noise and feeling completely uncomfortable, we finally gave up and left at 3:30 a.m. rather than spend another minute there.

If you are looking for an actual hotel experience, avoid this property. I would never bring my family here, and I would never stay here again. In fact, I would rather sleep in my vehicle than spend another night at this hotel.

Partner

10/10

Exceptional

08 Jun 2026

Chris

Room was cleaned bathroom was clean

10/10

Exceptional

10 May 2026

Ryan

Yrs

Partner

4/10

Poor

02 May 2026

Debra

Very tired facility ,problems on walls, in shower, smoke smell on every stairwell, noisy fan in bathroom perhaps ever , chemically bad smell in room ,

Family

2/10

Poor

30 Apr 2026

Melissa

This place was disgusting. I had to go to the store to get cleaning products and my own sheets. It looks new on the outside because of the neighborhood - it’s a run down live in motel

4/10

Poor

30 Apr 2026

Kerry

We checked in later in the day to a full hotel. Our beds were made but that’s about it. There were dirty counters and side tables that I had to wipe down myself and no towels in the restrooms. The girl at the front desk stated the hotel was full due to conventions in town and offered to come wipe down the room for us. Hallways needed to be vacuumed and my spouse thought the hallway stunk.

It’s a shame because the hotel looks good on the outside, the staff was friendly, and it was a perfect location near our venue. Sad to say we would not recommend.

4/10

Poor

26 Apr 2026

Thierry

The room was pretty disappointing. It didn’t look like it had been cleaned very well — the microwave still had rice and red tomato sauce stains, and the bathroom sink and countertop were also stained. The kitchen could have used a much better cleaning too.

A few things also seemed old and poorly maintained. The lamp should really be replaced with an LED one, and the fridge looks like it’s from another era and was very noisy.

On top of that, the whole building was loud, and people were making noise late at night, even though quiet hours were supposed to start at 10 p.m. The photos on Hotels.com really should show the room the way it actually is.

Self

2/10

Poor

18 Apr 2026

Jose

I DON'T RECOMMEND IT AT ALL

Partner

2/10

Poor

30 Mar 2026

ryan

Front of the building, you can tell nothing but dogs been using it.It smells bad. Inside smells bad. My room right when I'm I checked in walked in it. Smelled terrible in the bathroom. I lifted the seat and someone used it and plastered it full of crap. I took off running and left the hotel. I don't ever wanna go back. I'm still waiting to file for a refund. Stay away.I've been to a few extended, stays.This one makes me never want to go to one ever again.!

Self

4/10

Poor

23 Mar 2026

Stephanie

The room was dirty; the elevator was broken; the hallway and stairs were filthy; it looked like a homeless encampment outside.

Self

2/10

Poor

22 Mar 2026

shanti

We’ve stayed with this chain at other locations before and have always had a good experience, but unfortunately this particular property was very disappointing.

The room was not in good condition when we arrived. There was a noticeable unpleasant smell, and dust buildup in every corner. The floors were dirty, with sticky black stains throughout. The bed sheets had small black particles on them—we were initially concerned about bedbugs, though it appeared to just be debris. There was also visible hair, fur, and dust around the room.

The amenities were extremely minimal. There was only a single bar of soap—no shampoo, lotion, or other basic toiletries. Although the room had a kitchenette, it lacked even the most basic items, such as a coffee maker or any kitchen supplies.

Additionally, the elevator was not working, which made moving around the property inconvenient.

We informed the front desk and requested cleaning. While they were responsive and agreed to address it, the room was not significantly improved when we returned.

Overall, this was disappointing, and that this is not a budget hotel. Based on our experience, this location does not meet the cleanness standard.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Arsh

Room looks nice and everything works well, so no complaints about that. However, the service is not what I expected. They don’t clean the room daily, and the staff told me I have to go to the office myself to pick up new towels and bedding if I want them changed, which is a bit inconvenient.

Partner

2/10

Poor

19 Jan 2026

Jonathan

Not a nice place

4/10

Poor

14 Jan 2026

Lana

We initially booked this property for six nights but decided to shorten our stay to three nights due to several concerns. The room had a persistent chemical-like odor, the toilet was not functioning properly and ran continuously, a kitchen drawer was missing, and the curtain was damaged. Additionally, while the room included a full-size refrigerator and stovetop, there were no dishes or utensils provided, which was inconvenient and unexpected.
It also became clear that many guests were staying on a long-term or extended basis and appeared to be living at the property, which significantly affected the overall atmosphere. The environment felt very basic and institutional—closer to transitional housing than a traditional hotel experience.
We experienced significant noise during the night, particularly from guests in the room above us, with ongoing disturbances that made it difficult to rest. Combined with the constant activity around the property, this contributed to feeling uncomfortable at times, especially when going outside alone.
On a positive note, the staff were consistently polite, professional, and helpful. In particular, the gentleman at the front office was exceptionally courteous and attentive and genuinely helped make our stay more pleasant. When I requested a pot, it was provided promptly.
In summary, while the staff made a sincere effort and were the strongest aspect of our stay, the condition of the room, noise levels, and overall environment did not meet our exp

Leisure Family

2/10

Poor

31 Dec 2025

Ian

This place was disgusting! A truckstop men’s urinal was cleaner than this place. Walking on the floors, felt like you were walking on sticky fly paper. They were never cleaned rust all over the tub all over the kitchen appliances from the 90s that look like they were fished out of a dumpster. The receptionist who checks you in is rude beyond belief, even when you say nothing to her, she speaks to people like she’s a prison warden both nights I stayed here they were vehicle break-ins in their parking lot! The outside looks clean and nice because it’s tucked into a nice neighborhood, but the inside is beyond ghetto and trash! Drug users and crime everywhere horrible hotel do not believe any of the five star reviews the hotel staff has a Google QR code on their front desk offering discounts for five star reviews. They’re all lies. You will see multiple negative reviews matching my exact experience, including specifically calling out the seriously rude receptionist who is clearly the manager of the property.

Business Self

2/10

Poor

16 Nov 2025

Jana

One step above a homeless shelter. Smells like smoke. A person appeared to be sleeping in a chair in the small lobby. Was scary going to my vehicle at night because there were people just hanging out in cars. Police camera mobile trailer thing in the lot.

Partner

10/10

Exceptional

01 Nov 2025

Daniel

The mattress was the best I've ever had. What a treat! My cat also loved the place. I haven't seen him this happy in over a year.

2/10

Poor

25 Oct 2025

Anthony

Filthy, dirty, nasty disgusting dump

Dirty disgusting dump that needs to go out of business so someone who cares can take over. This place is nothing but pure neglect. It could be a decent hotel if they just cleaned it. Hair, food, bugs, filth everywhere. First room was just way too disgusting, pubic hairs all over the toilet, food in the sink, fridge stank bad and looked it it hasn't been cleaned in years, second room had bugs, hair in the bathtub, greasy surfaces. How hard is it to clean a hotel room? Millions of places are capable of cleaning their rooms what's going on here?

Me and one other person were waiting for well over 10 minutes for someone to come so we could check in and then after I saw how nasty and horrible the first room was when I went back to get a different room I saw the same guy back at the check in counter because his room was also too dirty and disgusting for him to be in.

If there was a government board that oversaw the health hazards of hotels this place needs to be reported

10/10

Exceptional

18 Oct 2025

gregori

Good people

10/10

Exceptional

12 Oct 2025

Janet

Excellent staff and service

When we arrived there was a problem with our room. The previous occupant was refusing to leave. The staff bent over backwards to make sure we had a room for the night. They were obviously distressed over the situation. Our room was clean and comfortable. We will definitely select this hotel when we return to SLC.

Partner

2/10

Poor

10 Oct 2025

Ryan

Not super comfortable

Partner

4/10

Poor

06 Oct 2025

alex

Talk about a crappy hotel. You'd think staying at an extended stay where theres a kitchen provided you could cook meals? No... there's no dishes, silverware, pans, pots, anything provided. Room doesnt even have a hairdryer, shampoo or conditioner! The bath tub wouldnt drain and the pull wouldnt come all the way up to get all the water up to the shower head. In the bathroom there was a sign that told you not to talk to anyone in the parking lot and to leave nothing in your car. So safety was also definitely an issue at this hotel.
Luckily all we needes was a place to rest our heads. And the room was okay for that.
But wear your shoes in the room as there are crumbs all over the carpet and also the fridge had a nasty smell. Not food worthy.

Partner

4/10

Poor

28 Sep 2025

Brady

Stayed for 2 days and didnt have a single warm shower. Good price but beware.

4/10

Poor

27 Sep 2025

Ralph

Bare bones. No coffee. A fridge, stove and microwave without any plates, pots, pans, glasses or utensils. No ice. The entire place smells like marijuana. I would never stay there again.

4/10

Poor

25 Sep 2025

Paula

I was very disappointed with my stay at this hotel. When I checked in, they had overbooked and initially gave me a room that was already occupied — I actually walked in on another guest who was showering. I was then moved to a different room, but it only had one towel and no hair-wash items provided. Because of this poor check-in and room experience, I didn’t even feel comfortable going to the breakfast. Overall, my experience fell far below expectations.

Business Partner

2/10

Poor

24 Sep 2025

Lusi

The lady at check in had a dog running around and the room and had a horrible smell. Curtains looked like it had mold spreading across.

4/10

Poor

18 Sep 2025

Ronan

Not a great place, staff was friendly enough but it felt very shady as they request everyone’s IDs and take photos of them.

4/10

Poor

17 Sep 2025

Amanda

The front desk staff were amazing. But the room was not clean. Thrash left in the bins, stove was left on and caused room to be very warm. No toilet paper in the bathroom.

Leisure Self

10/10

Exceptional

15 Sep 2025

Carla

I was there for my mother‘s funeral. I needed just my own space for after events both times the front staff were kind and gracious, caring, loving, and very understanding.

10/10

Exceptional

12 Sep 2025

Christopher

Troy at the front desk was wonderful. Absolutely the best front desk employee I have ever encountered and I am a seasoned traveler and hotel guest. I would come back just for that kind of service.

Leisure Partner

2/10

Poor

07 Sep 2025

Amanda

Disgusting. Crack head central. Unsafe/unsecured. Needs to be shut down, will never trust an extended stay again. There is a nasty rotten smell like rotten fish or something so sick pretty much better off staying at a motel 6! Never been to a hotel that shuts down the front desk and no employees watching the place during the night, do not stay here.

Leisure

2/10

Poor

21 Aug 2025

Ronald

Staff was friendly but the room was beyond words. We found empty beer cans in the cupboards and floors that hadn’t been swept. Old soap in the shower tray.

Leisure Partner

4/10

Poor

13 Aug 2025

Victoria

Troy, the evening host was great, he was friendly and helpful. The hotel is older and in desperate need of repair. The brackets that hold the shower curtain rod were broken on both ends, making it tedious to shower while worrying that the rod was going to fall on us. The window in the room was cracked all the way down. The safety latch for the door bar looked as if it had been kicked in. All 4 screws that held the lock plate in place were floating and one fell out when I tried to latch the door. Since I was there alone with my daughter and grandson, and after seeing some interesting people coming and going, I decided to roll the refrigerator in front of the door for security reasons. I should have asked to be moved to a different room for that reason alone, but it was late, there was supposedly only one other room vacant and honestly, I didn't expect the other room to be much better, considering what I'd seen so far. This was an extended stay hotel, that I'd found last minute due to having an emergency and needed to be in a particular area, so my options were limited. I don't mind an older facility and realize you can't necessarily control the guests activities, noise, band practice etc.., but the safety, security and cleanliness should kind of be a given. We stayed just one night and checked out.

Family_with_children

2/10

Poor

11 Aug 2025

jessica

Awful property. Terrible front desk staff. I had no hot water for almost 2 weeks. Talked to the front desk and they passed me into corporate. Called corporate 3 different times with no response back. Manager & district manager did not call me back (suppose to in 48 hours). Had to pay to get clean sheets. Kitchen was completely empty. Laundry was broken. Washer took $12 to wash 1 load. Dryer never dried the clothes after 2 cycles.

Leisure Self

4/10

Poor

09 Aug 2025

Glen

Parking was awful. exterior of building poorly kept. Trash was a plenty. Only door available for use was the front door. After 10 pm, the only was in was to alert the staff to let you in. I checked out of the motel 6 days early and moved to a different motel. I will not stay here again.

Friends_and_family Family

2/10

Poor

29 Jul 2025

Emylie

Room wasnt clean, entire floor smelled like smoke. The entire hotel was dirty.

2/10

Poor

22 Jul 2025

Tracy

Scary

Leisure Partner

10/10

Exceptional

14 Jul 2025

Mauricio

Excellent stay in SLC are, clean rooms, amenities working well, no smelly environment. Walk in distance to dining, shopping and entertainment.
Will stay again

Leisure Self

2/10

Poor

13 Jul 2025

Katelynn

Showed up to check in and unfortunately there was no one there. Had to find a different place to stay.

Leisure Family

6/10

Pleasant

10 Jul 2025

YEISILI

The property lobby smelled like cigarettes. The cleaning staff wasn’t in uniform or the check in person. It seemed very run down. The cleanliness left much to be desired. Specially in the bathroom. The shower had a hair and debris from poorly scrubbing and/or wiping it down. The water had a terrible smell and the bathroom drain sink did as well. The faucet had hair around it like after a man shaves his face.
When we were checking out another client was complaining about mold in her shower. I would not recommend this place and am hesitant to stay at any of their other properties.

Leisure

10/10

Exceptional

01 Jul 2025

Verified traveler

No tp!!!

There was no toilet paper in my room and the lady at the front desk was kind of ornery

Friends_and_family Friends

4/10

Poor

28 Jun 2025

Verified traveler

I had checked in my room and dropped of my belongings. When i returned my key didn't work.

Self

8/10

Excellent

16 Jun 2025

Yedy

The staff is really nice

Leisure Partner

4/10

Poor

07 Jun 2025

katie

Property was clean. Decent hotel but had a uncomfortable scary situation that did not allowed me to sleep the alarm clock keept on going off even after i disconnected it and my blankets were pulled away from me at least 3x, i could hear a heavy breathing in several occations.I checked in after 11p.m and checked out by 6.not sure if something happened to someone in that room but the vives were heavy

6/10

Pleasant

01 Jun 2025

Christy

Circumstances that lead me here were not great, so that did put a damper on the experience. For the price, this place was ok. It seemed safe, worn out and not as clean as I would like. The staff was friendly but not always available.

Self

2/10

Poor

22 May 2025

nihad

The first hotel I stayed in where I felt begging to check in. This place is unbelievable! Imagine you try checking in, it’s dark and the checking in front desk has garage door style covered as closed. I walked behind to see if anyone is around and I saw another man in their office checking in. I waited for about 10 minutes just to be told they don’t normally check in after 10pm but he will try to help me. Long story we checked in ! In the morning same thing, nobody around, garage door style enclosed front desk. I have seen it all but never anything like this in my life, very unprofessional!

Business

8/10

Excellent

20 May 2025

greg

Was ok. Bed was a 7, room was a 7, check in staff 8 cleanliness 5.

Business Self

2/10

Poor

19 May 2025

TERRENCE

The rooms and beds are old and outdated

Business Self

4/10

Poor

17 May 2025

Asher

Had to file a noise complaint. There was a blood stain on my duvet cover

6/10

Pleasant

13 May 2025

Audrey

My room was clean and very quiet. I felt safe. I am grateful they take dogs, but the third floor hall smelled very bad as there was a mat outside someones door the dog peed on I assume. It wasn't bad at first, but got very sinky I used the stairs at the other end of the hall so I could avoid the halls.

Business_and_leisure Pet

10/10

Exceptional

09 May 2025

Sue

This hotel was very comfortable. It was convenient to shopping and restaurants. It was a great place to stay for the price.

Business_and_leisure Self

4/10

Poor

08 May 2025

August

Ki

6/10

Pleasant

08 May 2025

Jeff

OK for last-minute stay

I was very upset that I had made reservations online and still have to wait forever at the front desk, also the front door stuck dangerously when you try to open it and close it and all other doors to the property were locked and alarmed ridiculous that you could only enter an exit through the one front door All the time

Partner

4/10

Poor

08 May 2025

Caleb

Nothing unique

Business_and_leisure Family_with_children

2/10

Poor

04 May 2025

Anarosa

Got my stuff taken from my room my first day by staff even though I had a two night stay.

Leisure

2/10

Poor

03 May 2025

Emilie

The staff was kind but also took us off. She wasn’t in any uniform and came downstairs with another guest. We had no idea she worked there but she was kind. The place was dirty and smelled so strong of smoke we struggled to breathe. Then we were given keys to a room that someone else was already in. We tried to open the door and the lock was on it. That lady was not alarmed we walked in as this appeared to be normal to be given keys to an already occupied room! There were multiple people walking at night and it was sketchy and unsafe.

Leisure Partner

6/10

Pleasant

01 May 2025

Tagaloa

Staff was very helpful when they were there.

Leisure Family

6/10

Pleasant

29 Apr 2025

Manoj

No coffee, fridge locked up, no hand towel…
It was clean though and shopping was nearby

2/10

Poor

28 Apr 2025

Joey

Horribly dirty

Leisure

4/10

Poor

26 Apr 2025

CoriAnn

Smells like wet dogs and weed

I rented 2 rooms. Both rooms weren't ready when it was time to check in. We had to wait untill later that night. Once we finally were able to get to our rooms, both bathrooms had not been cleaned!!. One bathroom had used soap left in the shower and the other was just wiped, but not clean!! Our remote for the Tv didnt work. We had to use the buttons on the back of the tv. The floor in the hallway had food spilled on the floor and left. The hotel was non smoking, yet it smelled like cigarettes and weed...plus wet dog!! !! Nice combination when you have kids!! Huge disappointment!! I would have rather stayed in my car...then spend money on these rooms!!

2/10

Poor

26 Apr 2025

Colleen

Location was fine. Close to shopping and numerous restaurants.
I think the health inspector would shut the hotel doors. Brown toilet stains, dirty drawers, a desk chair covered in I don't know what! 4 washcloths, no hand towels, one nightstand light and no hangers what so ever.
We were desperate for a place to rest being that it was so late. No refunds because of the time had expired. Trust me when I say \"The photos on line are certainly not the hotel we stayed at\"!
So disappointed and upset.

Business Partner

2/10

Poor

25 Apr 2025

Melanda

Terrible

It was filthy. I had to go buy some cleaning products and clean the kitchen counters down, sanitize everything. The floors were filthy. It was just disgusting.

Self

10/10

Exceptional

21 Apr 2025

Lennys

Travel in from AZ

Nothing was provided. I get long-term low service stays, but they were completely overwhelmed. The front desk ladies were very accommodating, despite the lack of serves

4/10

Poor

18 Apr 2025

Sean

My daughter experienced multiple bug bites in her bed. It seems like there were bed bugs in the room. We had to come home and wash our our clothes and bag them up. They must have not washed the bedding properly or spray for bed bugs.

Business_and_leisure Family

2/10

Poor

13 Apr 2025

Reyna

Lady working was unprofessional when I called and spoke to her over the phone

10/10

Exceptional

12 Apr 2025

LEE

We had a late arrival...pilling a boat lady actually walked us to a suitable spot

The toilet would not fluxh so we

2/10

Poor

11 Apr 2025

amanda

complete rip off

I went to check in and the hotel would not accept my credit card and they canceled my stay because I didn't have any other way to pay for the deposit. I got a hold of hotels.com they couldn't get a hold of the hotel and so $91 was taken out of my account. hotels.com doesn't stand up for their customers. I won't be using it again.

10/10

Exceptional

09 Apr 2025

Russell

Nice staff

Business_and_leisure Self

6/10

Pleasant

09 Apr 2025

Timothy

If you want your room cleaned more than every 14 days they will charge extra.

Leisure Self

2/10

Poor

05 Apr 2025

Kristy

The staff was not welcoming and was demanding when checking in.
Throughout the one night stay, there was an unattended baby crying, multiple dogs barking and, at one point, even a duck loudly quacking while being carried down the hallway.
Other guests were loud and inconsiderate as they were yelling and arguing loudly with each other, many of them residents of the hotel.

Leisure

8/10

Excellent

01 Apr 2025

Keiko

With this price, it's a really good deal. The safe and quiet environment with the beautiful mountain view. The hotel room that I stayed in the queen single has a decent kitchen and full bathroom with AC. The hotel staff is kind and friendly. For the internet, I strongly suggest you will enhance the internet, otherwise, it's slow.

Business Self

4/10

Poor

23 Mar 2025

Verified traveler

I didn't feel safe. There were 2 police cars in the parking lot all afternoon and they apprehended 2 residents. This hotel appears to also be shelter.

Self

2/10

Poor

18 Mar 2025

AnaMaria

Very poor, unsafe for a mom with two daughters. Check in closed had to make several phone calls to find someone. The room was smoked in, the windows were open when we walked in the room but the odor was very present. Smoking at the entrance of the hotel literally where it states no smoking they were leaning on the posts. A very lower class hotel I realize that these places are needed but it should be more transparent or honest to travelers not a safe hotel for women traveling alone.

Leisure Family

2/10

Poor

16 Mar 2025

Leah

This hotel is the worst I’ve stayed in years. The sheets had someone else’s hair on them even though the bed was made. They obviously just made the beds to make it look like it had been cleaned but did not wash the bedding. There is not a single coffee pot in the entire building so literally bring your own coffee pot or go without until you leave. The front desk chastised us for checking in at 9:55pm stating the lobby is closed between 10pm & 9am even if you have already paid Expedia. This is stated in fine print on their website but nowhere is it disclosed through Expedia. The amount of activity through the night & early morning hours very much looked like drug activity. It was such a shock to see such a terrible hotel in the heart of a beautiful area like Cottonwood Heights.

Leisure Family

8/10

Excellent

09 Mar 2025

DeLacy

Surprisingly not great for the awesome location.

Leisure Pet

8/10

Excellent

09 Mar 2025

DeLacy

This is an acceptable and average property.

Leisure Pet

4/10

Poor

03 Mar 2025

Evan

I was looking for an inexpensive version of a Residence Inn to try to save money on this trip by utilizing the kitchenette and preparing dinners during my stay. However, the kitchenette is NOT stocked (no pans, no dishes, no silverware, dish soap, etc.). These were all available for an additional fee, but this was not made obvious during the booking process nor description on the Expedia site. In the end, I ended up not saving money having going out to eat and the experience was no better than staying in a budget hotel (and perhaps a bit worse).

A number of items in the initial room did not work, so the very friendly manager tried her best to accommodate me as best she could in a different room, which I appreciated her efforts for.

This experience has probably turned me off from any ESA stays in the future. I'll gladly spend extra to get a higher quality budget hotel and be happier about it.

Leisure Self

4/10

Poor

25 Feb 2025

Andrew

No coffee in room or lobby. Tweakers all over the place. Only one bar of soap for the bathroom no other soaps for bathing. Not sure how it has the reviews it has

Partner

2/10

Poor

17 Feb 2025

Brian

Dirty and the kitchen wasn’t in working order

Leisure Family

4/10

Poor

15 Feb 2025

Verified traveler

Not for me

Could not get into my room even though had been told in advance I could use the lobby phone if arriving after midnight. 3 other parties also in lobby after midnight having been told same thing - to use lobby phone to get checked in after hours. No answer when used cell to call local location either.

Assistant manager did provide a refund today as I did, after waiting 30+ minutes, give up and left to find another room.

Also, I did not feel safe there as a woman traveling alone.

10/10

Exceptional

15 Jan 2025

Catherine

Was clean

Leisure

4/10

Poor

26 Dec 2024

Ventura

I requested a refund and never received it. I was unable to stay because my guess had no id.

6/10

Pleasant

14 Dec 2024

Todd

One of the very few hotels that I’ve been to that doesn’t have a parking area for check-in. They asked for my license plate. I told her I would give it to her when I return that evening. The front desk was closed before 10 PM and was not open at nine when I left. There was no shampoo in the bathrooms. The refrigerator was old and very noisy. I’m not quite sure how an obese person gets in and out of that bathroom. it’s so cramped.

2/10

Poor

12 Dec 2024

Carrie

Save your money!! Go somewhere else.

Check in was terrible! Room wasn’t ready at 10:30 pm even though I called earlier in the day to say we would be checking in late. We did not feel safe and was very disappointed our room wasn’t ready. Tried to cancel but got the run around. Nobody could give me a refund even though we never stayed there. We went to another hotel and stayed that night. I will never recommend or stay at this hotel ever again. It was the worst experience ever!!!

Partner

10/10

Exceptional

04 Dec 2024

jillyn

Close to everything

2/10

Poor

30 Nov 2024

Luiz

If you are a homeless person, this place is perfect for you. If you are not a homeless person, do not stay at this hotel. The room is dirty, the hallways are noisy, people live there and it is impossible to have a peaceful night's sleep. I almost forgot about the dogs barking all night long. I was going to stay for 5 nights and I preferred to look for another hotel and unfortunately I lost the money for my reservation.

Business Self

10/10

Exceptional

20 Nov 2024

Asmyr

Not worth the money to stay here.

We checked in late and the counter staff was very nice and helpful. When we arrived to the room I need to use the bathroom. I entered and found that the toilet was not clean and had poop stains in the toilet, along with pee dribble on the seat. The bathroom mirror had dried spots all over it. All else apeared ok. The room is in need of updating. The kitchen has no utensils, dishes, pots or pans in it.
We were to tired from our long drive to ask the front desk for a room change. I slept on top of the covers and used a blanket i brought on the trip.

Friends_and_family Family

2/10

Poor

19 Nov 2024

Ginger

Horrible

2/10

Poor

19 Nov 2024

Verified traveler

Would not recommend

Staff was friendly, however, room was not cleaned properly. No pillow cases on the pillows, room had a horrible odor. Lot of traffic on the 2nd floor. Children running up and down the halls in the middle of the night. Last straw was when someone was trying to open our door. My family and I left one day early and checked into another hotel. Clientele/residents were sketchy.

Business

4/10

Poor

14 Nov 2024

giovanni

The room wasn't ready when we arrived .
The bathtub had some creepy red stains

2/10

Poor

13 Nov 2024

Reanna

It was crack head central walked in and instantly canceled the reservation, do not recommend, I was told by the front desk I’d be refunded

Leisure Family_with_children

8/10

Excellent

10 Nov 2024

Laura

Rooms need updates especially in the bathroom.

Leisure Self

10/10

Exceptional

08 Nov 2024

Heritier D

Great place like it

Business_and_leisure Family_with_children

8/10

Excellent

06 Nov 2024

Transparent

I was satisfied.

Business Self

2/10

Poor

04 Nov 2024

Edward

First day opened thr fridge and a ton of overly rotting food made our room reek. Swapped rooms and the key needed to be updated. The clerk took my room key and left the front desk and did not return for over 45 min. I decided to get my key later only to find no one was at the desk. I attempted to contact someone and after almost four hours i was able to get into my room long enough to sleep two hrs then had to check out.

Business

2/10

Poor

03 Nov 2024

Stephen

Staff was distracted by her two dogs that were off leash wandering the lobby. Paid for a queen bed but received a full size bed instead. The bathroom had hair in shower and on toilet. Comforter on bed had strange stain.

Family_with_children

2/10

Poor

02 Nov 2024

Maria

Don’t like

2/10

Poor

01 Nov 2024

Bethany

Rooms were disgusting. I saw rodent droppings behind the refrigerator. There parts of a syringe and other metal objects on the floor of the room. The manager, Gale, was extremely rude and did not care about the welfare of anyone around her. When I brought up a concern to her she told me I was the problem. Then during check out she was being rude as hell.

Leisure Family

6/10

Pleasant

28 Oct 2024

Landon

They are understaffed, first room we were put in was full of beer bottles

Leisure Partner

6/10

Pleasant

25 Oct 2024

Tyler

Great staff, poor building and residents are often loud