Hotel Burg Arras

Germany , Koblenz
ALF, Wohnplatz 1
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50 reviews shown

10/10

Exceptional

17 Feb 2025

Robert

A reasonably priced modern property with comfortable room and good facilities.

Leisure Family

8/10

Excellent

07 Sep 2024

Ian

Arras stopover

Arrived out of hours - booking in- instructions on the kiosk where precise & clear. Room was clean & tidy- breakfast was ample with all the usual B&B servings after a good nights sleep.

Partner

8/10

Excellent

03 Aug 2020

Simon

Functional and comfortable budget option

We arrived relatively late and only just managed to get a room key (by luck, passing a member of staff as they were leaving). We were told we should have been sent a code to get our key, but we had not been. Beyond that slight panic, room (family room - double + 3x singles) was functional and did the job for an overnight stopover. Mattresses very comfortable and got a good night's sleep. No frills, cheap place to stay. Not recommended for a longer visit!

Friends_and_family Family

6/10

Pleasant

14 Jul 2020

Andrew

Clean and friendly

Clean and friendly but not the Ritz! We booked this hotel as a stop over spring a long trip. We couldn't fault the cleanliness of the room, the reception etc. and the service was good. The hotel is just a little out-dated and there are better rooms for the same price elsewhere. Could do with a makeover and it would be a cracker!

Partner

6/10

Pleasant

06 Jan 2020

Gareth

Not bad for a stop over.

This is OK for a stop off - family room was decent size with 5 full beds but bathroom was small. No real restaurant or facilities - not that close to motorway or Arras either. There are McDonalds and supermarkets/petrol close by. We had an issue with the toilet leaking which the hotel resolved - staff were nice.

Friends_and_family Family

8/10

Excellent

17 Aug 2019

Verified traveler

Great location, clean room, lovely breakfast and pet friendly!

Leisure Pet

10/10

Exceptional

25 Jul 2019

Darryl

Everything we needed

We found this place had everything we needed. It was clean and tidy and the price was good. We didn't have the breakfast so can't comment on that. The wireless and shower were good. Overall good value and we'd stay here again.

Partner

2/10

Poor

24 Jul 2019

RicardoAlmeida

They did not have our room ready when we arrived. They had to shuffle rooms around to fit us in as the booking they had was for 1 person even though Expedia confirmation said 2 people. The room stank of cigarettes even though it was a non smoking room. Told the staff several times, in several days, about the smell but they did nothing. Had to buy my own air spray to minimize the smell. The bathroom door and wall was covered in coffee drops but again they did nothing about it. Only on the 3rd day they gave us toiletries (shampoo and body wash). None of the other days we stayed there. Absolutely pathetic hotel. They ignored every single time we mentioned something to them. Expedia should not promote this hotel at all. Disgrace.

Leisure Partner

8/10

Excellent

16 Nov 2018

Verified traveler

The staff was amazing, very accomodating despite the language barrier.
The restaurant was rarely open but the breakfast was always fresh and ample.

Business_and_leisure Self

4/10

Poor

08 Nov 2018

s_and_j

First impessions - Entry lobby side glass panel had a huge crack; there was an unpleasant damp smell between the outside and internal front doors. Bathroom had a very unpleasant sewage type smell. Washhand basin tap was very loose. Bathroom generally needing renovated. There seemed to be a shortage of towels. Room lighting could be better. Reception and restaurant area were pleasant except for mismatched cutlery. Food was good. WiFi was excellent - 50Mb upload & download. Pricey for standard of accomodation.

8/10

Excellent

28 Sep 2018

David

My review

Very comfortable and clean, staff are very helpful, great location 20 minute walk to Arras, 👍

Family

6/10

Pleasant

11 Sep 2018

Wayde

Canadians visit Arras and Vimy

Very friendly staff. Made us feel welcome. A bit of a walk from town (20 mins)/. Taxis are limited.

Partner

8/10

Excellent

05 Aug 2018

mrs k l arney

Karen's stop

Very convenient although limited eating places near by. Near a beautiful walk by a river. Clean apartment, great for the family.

Family

8/10

Excellent

03 Aug 2018

Neal

Great for family with 3 kids!

For 3 kids it was perfect after a day of travelling. 3 singles, a double and a shower. No air-con, shower and toilet have seen better days, room was clean.

Family

8/10

Excellent

17 Jul 2018

Nice simple hotel

Not an all facility 5 star but for a brief stay a great hotel, staff were very polite and helpful.

4/10

Poor

04 Jul 2018

Verified traveler

Nice room exceptionally poor food

if you aren't hungry or prepared to go into Arras itself then this will do....clean room,comfortable mattress and decent shower.

However if you must eat there bring sandwiches and crisps as the food will be a massive disappointment and the price of the cider,our error for opening it, at EURO 12.00 for a bottle that can be bought at a supermarket for just over 2 if beyond belief.....also dining staff either don't care or do not speak English... either way plenty of Gallic indifference on a scale that would have them welcomed in any Parisian eatery

4/10

Poor

02 Jul 2018

Manuela

Hotel in Arras

Arrived at the quaint hotel in Arras on a VERY hot summer day. Check-in was a breeze but that was the only breeze!! The rooms were very hot with no air conditioning and when we asked the front desk for fans they said there was only one fan in The hotel and it was already being used. Asked front desk for some ice and we were refused as they said the ice was only for their restaurant use and they wouldn’t have enough. We were travelling with an 80 year old and were unaware that there was NO elevator. Finally the breakfast for 9.50 Euro was sparse and limited. The night before we told the front desk that 10 of us would have breakfast at 9:00am however when we arrived the fruit was gone, the coffee machine prepared tepid diluted watery liquid (the worst coffee we have had) and there was limited selection. There was no staff available.

8/10

Excellent

12 May 2018

Kevin

Nice little Hotel, Comfortable rooms , Good Breakfast , 35 minute walk to main town Centre , Taxis areprox 18 euros , cheaper if you book a return.

Friends

8/10

Excellent

19 Oct 2017

Sheelagh

Google map link on booking incorrect making location difficult to find. Nearby restaurant as recommended by staff excellent in food, welcome and service.

Partner

8/10

Excellent

18 Oct 2017

GEB

Good Value for money and location suited me.

Good Value for money and location suited me. Free WIFI worked well and was good speed.

4/10

Poor

13 Oct 2017

David

Give this hotel a pass.

Room was amazingly small. No staff around after 8 p.m. We had the misfortune of bieng on the ground floor. People directly above us were very active all night long while the room on the third floor above hosted a party with spit and cigarette butts covering a vehicle parked outside our window. I would have parked there given the opportunity. Very glad it wasn't my car which was abused.

Partner

2/10

Poor

03 Sep 2017

danz

first night

would not go back

8/10

Excellent

23 Aug 2017

Sharpy

Good basic hotel

Did the job nicely. Basic and clean for short stay.

8/10

Excellent

16 Aug 2017

Jean

Clean, comfortable and quiet on outskirts of city

We only stayed one night. Hotel on outskirts of city so easy access to main roads and was close to Wellington Tunnels which we visited. Parking in city centre free in evening. Hotel has no elevator and rooms are small but it was clean, comfortable and quiet.

Partner

8/10

Excellent

14 Aug 2017

Verified traveler

Nice place but

Hotel was off wooden construction so quite noise as others moved about however quietly. Staff very helpful with their local knowledge.

Partner

6/10

Pleasant

13 Aug 2017

Verified traveler

Fine for a quick stop.

The beds were comfortable and the room clean. The restaurant was closed when we got there at 18.30 which was a bit of a pain and the smell of drains in reception and our bathroom was a little off putting and breakfast was pretty sparse too.

Family

8/10

Excellent

15 Jul 2017

Bruce

Quick break away

Hotel was clean and breakfast was enough for us!! Hotel.com site says Hotel is a lot nearer to Arras than it actually was so we needed taxi to go into town. No bar or restaurant to talk about and no reception after 9. Location was disappointing due to closure of everything after 9 and nothing else close that was open at time we went.

Family

6/10

Pleasant

11 Jul 2017

Ann

Good value and convenient location

Good value and a very convenient location for touring the WW1 battlefields, memorials and cemeteries. The rooms were small but adequate and very clean. The staff were efficient and friendly. Quiet at the weekend but very noisy early on the Monday morning. A good location for an overnight stay on route south.

10/10

Exceptional

06 Jul 2017

Paul

Close to the University of Artois

This was an easy 10-minute walk from the University of Artois, Arras campus, making it more convenient than staying back on the other side of the train station. As it's on the edge of town (within sight of the wheat fields) it was very quiet.

4/10

Poor

26 Jun 2017

Angela

Disappointed

Unable to book in until 5pm although our booking info said 12md, this was inconvenient. Staff unhelpful & unable to give us key to either of our rooms until next day so had to be let in with master key each time. Not good when unable to locate manager at 10pm to let us in ! No air con so uncomfortable in very small room. Breakfast poor.

4/10

Poor

23 Jun 2017

Verified traveler

Not great location, advertises as having a bar and restaurant but in reality it's a few tables by reception - drinks are served over the reception desk. Fairly clean but on the whole wouldn't stay here again.

10/10

Exceptional

27 Aug 2024

Jacques

Chambre fonctionnelle, tres bon petit déjeuner , personnel très accueillant.
Bref, super hôtel d'étape

Partner

8/10

Excellent

18 Jul 2024

Christine

La chambre n 'était pas prête à mon arrivée j ai eu l agréable surprise qu on m offre une boisson et on a voulu m aider à porter mon sac de voyage quand la chambre était prête.
Belles attentions

Self

8/10

Excellent

30 Sep 2021

Laure

Literie impeccable, hotel silencieux seul bémol la salle de douche est vétuste très vieillotte.

Partner

6/10

Pleasant

16 Sep 2021

sebastien

Je n’y remettrai pas les pieds

Hôtel rénové à la va vite sans y mettre les moyens. Le plafond de la salle de bain repeint sur l’ancienne peinture qui cloquait, un savon (pas une savonnette) utilisé dans la douche. Pour la chambre c’est ok.

Business

8/10

Excellent

30 Aug 2021

therese

Les plhinthes dans la salle de bain avait besoin d’un petit coup de chiffon autrement c’était propre

Partner

6/10

Pleasant

15 Aug 2021

Sophie

Déçu

Pas d’eau chaude et le personnel n’a rien fait, je ne recommande pas

Self

8/10

Excellent

19 Oct 2020

Michaël

Rapport qualité prix ok

Chambre familiale assez grande, par contre beaucoup de poussières, du savon qui avait coulé partout dans la salle de bain, et la pote de la douche qui fermait très mal. Apres pour 100€ pour 5 les lits étaient confortable, pas de mauvaises odeurs, donc rapport qualité prix acceptable

Friends_and_family Family

10/10

Exceptional

20 Sep 2020

Laurent

Allez y sans hesiter!!!

3 nuits parfaitz. Accueil adorable prevenant et réactif. Chambre très propre et confortable. Je recommande +++++

Business

2/10

Poor

18 Feb 2020

Guillaume

Lit tro mou et tête d’oreiller. Tro dure pas dormi la nuit mal o dos. Pas place dans la chanbre .lit parapluie pas place dan la chanbre mission pour monte les escaliers

Self

8/10

Excellent

09 Dec 2019

Prescilla

Réservation pour marché de Noël

Hôtel en bon état
Grande chambre
Grande literie
Propre

Friends_and_family Family

8/10

Excellent

16 Oct 2019

annie

bon sejour

Partner

6/10

Pleasant

11 Oct 2019

Julien

Hôtel très basique

Utile pour être à côté du centre d’Arras mais bâtiment très mal insonorisé et très simple.

Business

8/10

Excellent

30 Jul 2019

Verified traveler

Chambre propre et lit confortable.personnel difficile a comprendre .

Leisure Friends

8/10

Excellent

29 Jun 2019

stephane

Synthèse d un utilisateur habitué à l hotelerie.

Deux nuits sur place,sans petit dej,chbre au rdc côté entrée très spacieuse avec petite attention d accueil.bien.literie parfaite,kit douche,bien situé à l écart.
Seul bémol, améliorer l extérieur parking entrée un peu désuète,support de barrière entassé à l entrée derrière côté jardin des objets traîne.....mais on dirais l envie de faire des évolutions...... Sinon attention cela reste bien

Partner

6/10

Pleasant

22 May 2019

Verified traveler

Parking facile, endroit calme en zone industrielle, restaurant sur place avec une carte sympathique.
Le moins planchers bruyants on entend les déplacements des clients. Insonorisation intérieure à revoir.

Business Self

6/10

Pleasant

18 Feb 2019

Verified traveler

Petit déjeuner parfait , personnel d accueil très agréable mais ma chambre n etait pas très propre .

Friends_and_family Friends

10/10

Exceptional

12 Jan 2019

Tres bon accueil chambre au top tres propre et tres calme merci

2/10