Phoenicia Grand Hotel

Romania , Bucharest
BUCHAREST, Alexandru Serbanescu Blvd., 87
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75 reviews shown

10/10

Exceptional

04 May 2026

Constantin Aldo

The hotel was excellent overall. The room was very clean, comfortable, and well maintained. The staff were friendly, professional, and always ready to help. The breakfast menu was fresh, tasty, and offered good options to start the day. The workspace was quiet and suitable for my needs, making the hotel a very good choice for business travel.

Family_with_children

10/10

Exceptional

29 Apr 2026

Pierluigi

Great gym, SPA and breakfast!

Business

8/10

Excellent

21 Apr 2026

Raluca

Clean room, very nice staff, good breakfast.

10/10

Exceptional

02 Feb 2026

Trpimir

You can see that hotel is old but it is very clean, nice breakfast

Business

8/10

Excellent

29 Jan 2026

Alessandro

Very kind staff and services, pity the carpet of the corridors is outdated and quite dirty

Business

6/10

Pleasant

07 Dec 2025

Ali

6/10

Pleasant

03 Dec 2025

Eugene

We only stayed one night and the staff was very friendly, english speaking and helpful with transportation. But it is a dated hotel that is over represented in the photos. The room furnishings were very old and the a/c-heater did not work. The dials on it were missing and the none of the controls did anything. The toilet dripped water making the dripping sound all night. The safe did not function.

Partner

8/10

Excellent

02 Dec 2025

Loyce

Clean and quiet. Room was a bit on the warm side.

Partner

10/10

Exceptional

14 Nov 2025

Ruxandra

Absolutely amazing !
Dreaming about the breakfast 😍

10/10

Exceptional

02 Nov 2025

Georgel

Clean room

10/10

Exceptional

27 Oct 2025

Margaret

Room was cean and comfortable. Staff friendy and helpful

Friends_and_family Friends

8/10

Excellent

11 Oct 2025

Gary

Yes

2/10

Poor

03 Jun 2025

Nail

This is by far the single worst place I have ever stayed at. For starters there was a sewer smell coming from the bathroom vanity, and this was at both rooms, we complained and nothing happened. the hotel was extremely dirty and very old, the carpet is stained all around. I also put some clothes for laundry service, it took 3 days ( which was my entire stay at the hotel) and when I asked for the laundry I was told it was the weekend and they don't do laundry till Monday (which was the day I checked out) One staff memner helped me and assured me that my laundry would be returned to the hotel by 7 am either washed or not. I only got 2 garments out of nearly 15 or 16 garments, so I had to check out and leave without them.
I strongly advice that Expedia should not associate with this hotel anymore as it only diminish Expedia's reputation, and this is just my humble opinion

Business_and_leisure Friends

10/10

Exceptional

01 Nov 2024

Georgel

Location

8/10

Excellent

23 Sep 2024

Kerry-anne

The staff are really friendly and there are lots of areas to sit, work, eat and drink.

10/10

Exceptional

20 Sep 2024

Verified traveler

Good for business purpose

Business Self

10/10

Exceptional

25 Aug 2024

Simona

The staff was extremely polite and professional. Best experience I’ve had in a Romanian hotel! Rooms are large, bedding very comfortable. Bathrooms need a bit of TLC but water pressure was perfect and they are very clean. Breakfast was bountiful and healthy. Overall amazing stay.

Leisure Partner

10/10

Exceptional

05 Aug 2024

Christina

Great location! Friendly staff and amazing breakfast options! We’ve been here 3 times as we like it here and highly recommend!

The decor is quite unique with lots of opportunities for some interesting photos.

Leisure Family

4/10

Poor

04 Aug 2024

ADINA

The reception people seems like they didn’t wanna be there.
Arrived at 10:15 asked about food as the Lebanese restaurant was apparently open till midnight, however, at 10:20. They’ve told me the kitchen it is closed. I ask if there is any restaurant around and they’ve told me only a gas station or I should order with glovo. No room service available either. The rooms are very outdated in the bathroom very dirty specially the shower area.

Business Self

10/10

Exceptional

16 Mar 2024

arman

Amazing hotel with super friendly staff, it was my second time staying with Phoenicia and definetely not my last ! Best hotel in Bucharest with amazing facilities

Leisure Self

8/10

Excellent

08 Mar 2024

Safa

friendly staff

Leisure Partner

10/10

Exceptional

29 Nov 2023

steve

Full service property close to the airport. I have only two observations worth noting

1. The restaurant - We were there on a thursday night and ordered a few items. We were informed that said items were not available that night. This was soup, a burger, and a pizza. These are perhaps the easiest things a restaurant provides. Not sure why, but it seemed rather odd, especially for such a large property.

2. There is a club inside of the hotel that they seem to treat mysteriously. I forget the exact name but it's something like Club Misti. What it was was a small room, a small bar, a few couches, a pool table, and a stage with a stripper pole. There were also three working women there . I do not know to what exactly there services were, but it is a rather seedy thing that perhaps should not be a part of an otherwise respectable looking hotel. Maybe this is how things are done in Romania, and it's a common thing in nice hotels, but i didnt see anything like this anywhere else while I toured to country.

Leisure Family

8/10

Excellent

07 Oct 2023

michael

The hotel was nice and close to airport.

Leisure Family

8/10

Excellent

16 Oct 2022

Bruce

Attentive and helpful staff. Good breakfast.

Business Self

4/10

Poor

10 Aug 2022

Calin

The room was dirty and ugly. Dirty air conditioner with a bad smell. Bathroom wasnt cleaned before me

Business_and_leisure Partner

8/10

Excellent

02 May 2022

Fungai

Excellent

Partner

10/10

Exceptional

08 Jan 2022

Charles

Nice room good location

Good room slightly too warm and couldn’t regulate the heating

Business

8/10

Excellent

16 May 2021

Mihai

Not what it used to be

+ nice room furniture and colors
- bathroom needs an upgrade, sink has age spots, shower missing pieces. Phoenicia had the greatest breakfast but now it was simple.
Will give it a second thought next time if I will book at Phoenicia again.

Partner

6/10

Pleasant

22 Sep 2020

Laura

ok..

Was ok for the price we payed, the only thing I didn’t liked was the mattress that is very hard and I couldn’t sleep all night

Partner

8/10

Excellent

09 Mar 2020

Colin

Very Nice Hotel the staff were efficient and helpful. the food excellent.

Partner

8/10

Excellent

28 Oct 2019

Matias

Business stay

Breakfast was amazing: huge choice, tasty, ...
Rooms were okay, big, ...
To improve: carpets on the corridors were stained.
The worst thing was the gym: unbelievable.... small, old, smelly, .... pretty bad.

Business

6/10

Pleasant

05 Oct 2019

Verified traveler

The building is very nice. The reception is looking great. The service and bell boys are very friendly.

Yet the room and the hallway are not up to par. Hallways carpets are dirty with spots.
In room carpets while nice, have spots from previous patrons unfortunately.
The air conditioner?! A bad joke. Super old and battery blowing any cold air.

Given the location the room costs are kind of on the high end.

Something happened in the post couple of years, as this hotel was nicer.

Will not stay here anymore

Leisure Partner

10/10

Exceptional

10 Sep 2019

Verified traveler

Breakfast buffet had plenty of options to choose from. One of the best I’ve seen, top quality

Friends_and_family Family

8/10

Excellent

12 Aug 2019

Close to the airport, nice restaurants on site and amazing breakfast

Leisure Self

8/10

Excellent

15 Jul 2019

Stu

Phoenicia Grand

Good hotel for my business visit, close to clients and city in general.
The room was clean and comfortable.
Unfortunately didn't make it to breakfast so can't comment!

6/10

Pleasant

11 Jul 2019

Verified traveler

This hotel is overrated, should have at maximum 3 stars.

Leisure Family

10/10

Exceptional

10 Jun 2019

Verified traveler

The hotel could not give more nights than one and I need three to complete my business

Business Self

10/10

Exceptional

23 Mar 2019

Verified traveler

Nice hotel, excellent for conferences.

Excellent hotel - friendly reception. Excellent breakfast.

10/10

Exceptional

21 Mar 2019

Verified traveler

Frunos. Multumesc mult.

Lovely, enjoyed stay and the staff was very helpful and courteous. We look forward to visiting again.

Business_and_leisure Family

8/10

Excellent

12 Jan 2019

Good airport choice

Perfectly good hotel best choice for the airport which is a very short ride away. Would definitely stay again

2/10

Poor

10 Oct 2018

Verified traveler

No air conditioning.

Booked this room and made sure the description listed air conditioning in their rooms. Air conditioning was not working at all, in any rooms. Not worth the money.

Partner

8/10

Excellent

25 Sep 2018

winston

good overall

Partner

10/10

Exceptional

16 Aug 2018

Verified traveler

Nice hotel w/ very good restaurants!

Great service, and good food at the Lebanese restaurant too! :))

6/10

Pleasant

27 Jul 2018

denise

Business trip

Very clean, comfortable hotel but if you’re looking for friendly staff you may be disappointed. I didn’t feel very welcomed as a single business woman travelling alone.

10/10

Exceptional

20 Jun 2018

Verified traveler

Good staff, very polite, cracking location

Overall really good experience, brilliant breakfast, plenty of choice. Location was a massive factor in deciding.

10/10

Exceptional

16 Jun 2018

Garry

Training Days

Had training a few training days there good hotel, gym, and couple good restaurants.

8/10

Excellent

18 Feb 2018

Alin

Nice hotel , good condition, pleasant staff. I would definitly recomend to anyone interested who would like to book at a hotel in Bucharest

10/10

Exceptional

03 Jan 2018

Adam

I like that hotel very good

6/10

Pleasant

21 Nov 2017

Jeremy

Average

Functional

8/10

Excellent

20 Sep 2017

Sarah

Two nights. Business

Two nights on a business trip. Very convenient for airport travel. Be careful of the taxi drivers they really do try to take more than the actual cost. Very heavy traffic in that area so hard to have an open window. Serious traffic jams into and out of the city from early morning to approx. 9 pm. Breakfast was great. Room and bathroom spacious. Could pay a little more attention on cleaning the bathroom. No bathroom mat and the shower sprays onto the floor. Towels a little sad. Service was very good but not too friendly. No hair dryer. In general a good place to
stay

8/10

Excellent

01 Sep 2017

Paul

Great hotel and fantastic value

Recommended this hotel by a Romanian colleague at same days notice and it was excellent for the value. Incredible breadth of facilities for the price, and only 10 mins by taxi from the airport. Staff helpful and very accommodating. Italian restaurant had very good food albeit service slow.

8/10

Excellent

23 Mar 2017

Verified traveler

Very good stay, convenient - next to airport and city. Easily accesible. Friendly staff

10/10

Exceptional

09 Jan 2017

Mihai

very god hotel

very nice any thing

Family

8/10

Excellent

25 Oct 2016

Stevie

A very handsome hotel

Although a lush hotel, it was about 6 miles away from the main city. I either cabbed it there for like £5 or, did a 2 hour walk exploring what Bucharest was about. The morning breakie buffet as everyone raved about lived up to expectations and the juice bar was amazing. I feel like I've added years on to my life :)
Gym/Spa was ok but, no pool. They only gave you 2 free waters despite having been there for 3 nights and all other hotel chains do this daily. Staff were friendly and helpful. They had some light music in the evening and complimentary wine on a fruit stall. Nightclub (just to be nosey) wanted £10 entrance fee which comes with a drink/shot. 1) I'm a resident and 2) there were about 5 people there. No chance!
Otherwise, room was very nice and hotel was quite elegant.

8/10

Excellent

01 Oct 2016

Vedran

Good value for money

Excellent breakfast, reception desk ok, for recommendation

8/10

Excellent

09 Jul 2016

Peter

back in time

the location was perfect for my meetings, but quite a drive to the city centre, the hotel although a little dated was clean well managed and the food in both restaurants excellent

6/10

Pleasant

16 Apr 2016

Fred

Excellent facility, far from Metro and city center

This is a wonderful hotel in a tricky location. The nearest Metro station was a bus ride away (you can buy a bus ticket locally only before 14.30). Once on the metro, city center and sights were easy to access. The breakfast was epic, afternoon offering of fruit, nuts, pancakes. Staff was helpful and friendly.

2/10

Poor

19 Jun 2015

John p

Never again

Bad service horrible internet good food. Place was nice 15 years ago but not now

2/10

Poor

10 May 2015

Verified traveler

terrible

terrible bad internet , bad front desk

2/10

Poor

09 May 2015

Verified traveler

stay somewhere else

imternet does not function wi fi horrible

4/10

Poor

09 May 2015

John p

Horrible internet

if you want to use wi fi run from this place as fast as you can. rooms are shoddy, restaurants good. never again

6/10

Pleasant

22 Mar 2015

Anders

Close to airport

Very good breakfast. Boring area but close to airport. Oldfashioned. Need to be refurbished.

8/10

Excellent

15 Mar 2015

Verified traveler

Great overnight stay before flying home. Great staff and very good meal at the Turkish restaurant!

10/10

Exceptional

18 Dec 2014

stuart

very good

amazing breakfast choice

6/10

Pleasant

27 Sep 2014

Hans

Nice reception

Reception looks nice and newly renovated. It creates some expectations for the rooms. Rooms are old and not very nice. Breakfast is good and certainly one of the best in Bucharest.

8/10

Excellent

07 Jul 2014

Constantin

convenient

Nice stay although very short. Friendly staff. Excellent breakfast. I'll come back

10/10

Exceptional

21 May 2014

Verified traveler

Amazing Hotel and staff was great. Hotel has a contract with Taxi company and always a taxi available and was able to get to the airport in about 10-15 minutes.

10/10

Exceptional

05 May 2014

EMMANUEL

GOOD LOCATION AND COMFORTABLE BED.

ABSOLUTELY FANTASTIC. THE BREAKFAST NEXT TO NONE. LOOKING FORWARD TO VISITING AGAIN. PROMT SERVICES AND RESPONSE TO REQUEST OR PROBLEM VERY QUICK

8/10

Excellent

30 Mar 2014

Globetrotter

Good hotel with night life experience

Nice hotel with nice rooms. Staff was helpful and the breakfast was very good. A lot of varieties

10/10

Exceptional

29 Oct 2013

Brian

Business stopover

Just spent one afternoon and night at Phoenicia. Close to airport but still a 15 minute ride in low traffic. Departed before breakfast, so staff offered a complimentary sandwich bag to go instead - a nice touch. Also ordered a car for the airport quite reasonable at 30 RON. Good solid mattress. Adequate plugs for recharging but bring adapters.

8/10

Excellent

18 Jul 2013

J Faulkner

Nice place and convenient to downtown airport. Very accomodating staff, and the breakfast alone is worth the stay. The only complaint, and it's minor, is the inability to control room temperature better.

10/10

Exceptional

24 May 2013

Andrew

A Comfortable Stay...

This is a really great quality hotel with many attributes and good value. There are multiple restaurants on site, all the facilities you might need, wireless internet, close ish to the airport and the buffet breakfast in particular that was outstanding. The whole place had a comfortable friendly feel. The room could be described as 4-5 star international standard (you know, telephone in the loo etc). I'll definitely use the place again if I'm back in town.

8/10

Excellent

23 Jul 2011

Jeff

Nice Hotel and Great Location

The Phoenicia is a nice hotel in a fantastic location. It is centrally located on the north side of Bucharest near airports and shopping. The room was nice, but the exceptional part of the property are the restaurants. The breakfast room was incredible and better than many breakfasts offered by hotels anywhere in the world.

Partner

6/10

Pleasant

06 Mar 2026

Mohammed

Good breakfast

Business

8/10

Excellent

04 Feb 2026

Gerard

Schoon, behulpzaam