Name: The Empyrean Nha Trang
Address: 02 Nguyen Thi Minh Khai Street, 40, Nha Trang, 650000, VN

6/10

Pleasant

17 Jun 2026

KEN

The hotel is perfect, however, the elevator was a pain in the butt. There are 8 of them, but taking forever to arrive.

Family_with_children

6/10

Pleasant

19 May 2026

Sean

Breakfast was yum, rooms clean and staff were overall friendly.
The lifts were very busy and slow, made a booking for 5 rooms as we were on a family holiday, all rooms were scattered on different levels. Toilet paper wasnt topped up and lift cards continued not to work.

8/10

Excellent

05 May 2026

QUE

The welcome is not really good, we have to carry the luggage either we understand the situation of the building (that is combine between apartment, hotel and other complex) but we expect to have better welcome service. Everything here is perfect, the breakfast is yummy, staffs is take care and nice. And they prepare the cake for my birthday I'm really love it. Thank u ☺️

10/10

Exceptional

21 Mar 2026

Thanh Sang Tony

Cozy hotel room

6/10

Pleasant

02 May 2025

Danh

Poor management. I stayed at this hotel every year but for the last two years, condition are getting worse and poor services.

6/10

Pleasant

19 Mar 2025

Valerie

The swimming pool is amazing, well worth the visit but you are only allowed to go to the top pool once a day. The lifts were a bit busy and difficult to get into. Breakfast buffet was disappointing for such a large hotel. One coffee machine meant a long wait for a drink. The fruit juice was very watered down and the choice of fresh fruit was terrible.

Leisure Partner

8/10

Excellent

04 Feb 2025

André

Nice location, very clean, close to the ocean.
I went during the Tet Holliday, it was so crowded! So it was a challenge to get the elevator to go the 21st floor!

Leisure Self

10/10

Exceptional

29 Aug 2024

JONG

I wish the room tv unit can be connected to my laptop computer using my Hdmi cable. The tv hdmi port was located out of the reach

10/10

Exceptional

21 Mar 2024

jim

By far the best location in nha Trang.

Leisure Family_with_children

10/10

Exceptional

13 Mar 2024

ANH TUAN

Central erea

10/10

Exceptional

22 Jan 2024

Erik

I like the hotel this is my second time stay there
Front desk and belt-person was great …

Outside in front of the property not so great it can be little bit more clean up…btw the pool was beautiful but too many people’s smoking that’s not good i guess it’s only in Vietnam

Leisure Partner

10/10

Exceptional

04 Jan 2024

Mohammed

A 5 star hotel! Pretty much everything is perfect! You can’t find a better location

6/10

Pleasant

30 Dec 2023

Verified traveler

A real Australian review

You can tell by reading the reviews on Google that many of them are not genuine or they are written by “local guides” which are not real traveller reviews. There should have to be some way to prove that you actually stayed at a hotel to allow you to leave a review.

I have no idea how this hotel can advertise a 5 star rating. By international standards, this is approx 3 star ratings. However, the price we paid to stay there was about the same as the cost of a powered site at an NRMA Reflections Park, so in many ways, it’s a good price.

Rooftop pool and bar: I will reiterate what some other people have explained in their reviews: to get there you need to go down the main elevator from your room to the G floor, then ride a different elevator up to the pool. It is not explained ANYWHERE when you make your accommodation booking that you will be allowed one “free” visit to the rooftop pool per day, per person. Any further visits require you to pay a fee. No nature or plants up there, just an arc pool that doesn’t join up in the middle. Not enough chairs or lounges for guests. The pool is in a poor condition. One of the safety panes was completely smashed out and covered with safety tape. There was broken tiles, rust, scummy walls and mould. Really unappealing.

I have so many other things to say but I’ve hit my character limit unfortunately!
Scammy breakfast experience, bathroom has no privacy (“honey, turn around and don’t watch me on the loo!”)

Partner

10/10

Exceptional

19 Dec 2023

Linh

One of the best hotel we stayed at in Vietnam. Across from the beach and great restaurant in walking distance. The staff was helpful and super friendly.

Leisure Family

6/10

Pleasant

28 Nov 2023

Dale

The room had a nice view of the beach. A fair price for a nice room. The first room we tried had many roaches all over the floor so we had to move to a different room. The 2nd room had a toilet that was not clean. We almost moved again but it was too late. The Staff gave us a free late checkout as a result and they were very helpful. Overall, it was a very nice stay.

Leisure Partner

10/10

Exceptional

31 Mar 2023

jim

Great place next to everything

Leisure Family_with_children

2/10

Poor

23 Feb 2023

Jenny

Our room was locked on level 37A. It was a strong smell in the room that we couldn’t figure out what it is. We tried to open the window to get some fresh air, but it didn’t help. After 2 days of suffering, we did inform one of the receptionist staff members, his name is Dang, it was a wasted if my time. He promised to provide us some air freshener or move us to another room, and yes, the air freshener never arrived nor we heard or see him again. The worst experience ever. The system of two hotels- Panorama and The Empyrean Nha Trang are very confusing and chaotic. It was not a pleasure stay at all.

Leisure Family

6/10

Pleasant

25 Dec 2022

Tina

Likes: ocean view from some rooms, 2-3 mins walk to the beach, walking distance to restaurants

Leisure Family

8/10

Excellent

15 Nov 2022

Thu-Lan

Safety, convenient location.

Business_and_leisure Family

10/10

Exceptional

23 Sep 2022

Michael

Excellent

Very well priced with all amenities
Breakfast was fantastic catering for all tastes. Across the road from the beach.
Definately come back

Self

10/10

Exceptional

10 Apr 2021

stephen

Amazing views from room. Exceptional service and food. Made to feel really special. Perfect stay for business and pleasure.

Business Partner

10/10

Exceptional

08 Apr 2021

Verified traveler

Great new location with good service

Friends_and_family Friends

8/10

Excellent

14 Nov 2020

Quoc Hoi

Great location Nha Trang. Very good service despite low occupancy due to the pandemic. I enjoyed my stay.

Business

8/10

Excellent

11 Oct 2020

Minh Dong

staff is very nice, but muss be more trained.
Hotel is new

Business

10/10

Exceptional

28 Jun 2026

TAKEHIDE

この建物は数社のホテルが入っており、2階が受付になっております。
室内は綺麗に保たれており、設備共に快適に宿泊させて頂きました。
朝食もかなりの種類が用意されており、日替りで変えてある料理で毎朝美味しく頂きました。
40皆に有る最上階のプールは宿泊者は無料ですが、1日1回だけの利用制限が有ります。
360度の景色は圧巻で、最高の気分を味合わせて頂きました。また、プールの一部がアクリルで、40階の下迄見える様になっている所が有り、スリルをあじわえます。
感謝の話しになりますが、訳合って、急遽16時半までの無理なチェックアウトをお願いした時に次の客予定が有りますが、調整してしてみますと丁寧に対応して頂き、結果チェックアウトを伸ばして頂きました。
とても感謝しております、ありがとございました。

Partner

6/10

Pleasant

07 May 2026

Jelal

Der Aufenthalt im The Empyrean Hotel war insgesamt eher enttäuschend. Die Zimmer entsprechen meiner Meinung nach höchstens einem 3-Sterne-Standard und wirken nicht besonders hochwertig oder modern.

Der Kühlschrank im Zimmer kühlt leider nur minimal, sodass Getränke kaum richtig kalt werden. Besonders störend war außerdem der Safe: Dieser funktionierte ständig nicht richtig, sodass man mehrfach jemanden rufen musste, der ihn wieder öffnet oder zurücksetzt.

Auch die Temperaturen im Hotel waren unangenehm. Die Fahrstühle und Flure fühlten sich wie eine Sauna an, da dort offenbar kaum oder keine Klimatisierung vorhanden ist.

Positiv hervorzuheben ist das Frühstück. Die Auswahl ist grundsätzlich gut und abwechslungsreich. Für vegane Gäste gibt es allerdings nur eine sehr kleine Auswahl, hier besteht definitiv Verbesserungsbedarf.

Zusätzlich wurde beim Check-in eine Kaution von 500.000 VND verlangt, die in der ursprünglichen Buchung nicht erwähnt wurde. Mehr Transparenz im Vorfeld wäre hier wünschenswert gewesen.

Insgesamt entspricht das Preis-Leistungs-Verhältnis daher leider nicht den Erwartungen.

Partner

10/10

Exceptional

03 May 2026

Giha

옥상에서 클럽노래 나오는데 잘때도 좀 시끄럽습니다. 그거외엔 최고

Friends_and_family Family

2/10

Poor

06 Apr 2026

Thang

What a hotel it could be if:
Your staff were more friendly and helpful.
If you have maintained the rooms and hotel areas such as pool, floor walls ect.
Cleaning was poor, hair and dirt around the bed.

On the pictures it looked majestic, but in reality It looked like an old tired lady with flaws.

The elevator was truely a joke.

Partner

6/10

Pleasant

29 Mar 2026

Jan

Ofte lange ventetider ved elevatoren

8/10

Excellent

23 Feb 2026

Homma

チェックインはスムーズで部屋も清潔で快適だった。

Friends_and_family Family

2/10

Poor

18 Feb 2026

Gerald

Terrible service, terrible Elevator system - because the Reception is based on the 2nd floor, i waited 12 minutes for the Lift (there are 8 Lifts!!!). But the really desaster is the fraud of \"sound proofed\" rooms: they are super noisy from outside traffic!

Self

6/10

Pleasant

26 Sep 2025

Ann mari

Stod ikke til forventningene

Fint hotell, men veldig upersonlig og ikke så god service fra personale. Skittent rom og gym, og det luktet kloakk på toalettet. Upraktiske heiser som vi må vente lenge på for å komme rundt om på hotellet.
Likte godt frokosten og bassenget!

Partner

6/10

Pleasant

25 Feb 2025

Patrik

+ Läget, när man kommer ut från hotell entrén så är man i hjärtat av Nha Trang. Många restauranger och shopping precis intill.
+ Bra gym
+ Bra utsikt

-När vi kom till hotellrummet låg det ett använt plåster i badrummet.
- Det absolut sämsta med detta hotel va hissarna. De va alltid proppfulla när man skulle gå på. När vi skulle checka ut tog det oss ungefär 15 min att komma ner till lobbyn, vissa började till och med att gå nerför trapporna istället…
- Kaffemaskinerna på frukosten fungerade inte och när dem funkade va det alltid lång kö. Dem skulle behövt minst 4 st kaffemaskiner pga mycket folk som bor på hotellet.
- Frukosten va medelmåttig
- Dålig belysning i hotellkorridoren på våning 24

Partner

8/10

Excellent

09 Sep 2024

Homma

とても快適なホテル

パノラマホテルとエレベーターが一緒なのでタイミングによっては各駅停車ばりに止まることがあり急いでいる時などは少し困りますが、不満はそれくらいでエンピリアンホテルのスタッフはとても可愛くて素敵な人たちでした。快適でした。

Friends_and_family Family

8/10

Excellent

07 Aug 2024

YUKI

朝食ビュッフェが豪華で良かった

Leisure Friends

8/10

Excellent

18 Jul 2024

Verified traveler

Dejligt, men larmende sted. Uudholdeligt ift elevatorer.

Partner

6/10

Pleasant

26 Apr 2024

SIU HOI

由於此洒店房間太多，在等待電梯時須要較長時間，而由於太多房間，跟本上很上樓層都要停下來接客。

6/10

Pleasant

08 Mar 2024

Verified traveler

위치는 좋긴 한데 그만큼 많이 시끄럽네요 방음이 잘 안 돼요ㅠㅠ

Partner

4/10

Poor

09 Feb 2024

Verified traveler

Mycket bristfällig information om hotellets faciliteter. Mycket dålig service på deras Sky Lounge.

Self

10/10

Exceptional

29 Jan 2024

LIM KEUN

나뜨랑 여행

엘리베이터가 어디에서 열리는지 구분할 수 없는것 빼고는 만족합니다.21층이였는데 8개의 엘리베이터 중 어느것이 도착인지 항상 긴장하며 쳐다봐야함.
조식 훌룽함. 수영장 멋짐.

Friends_and_family Family

2/10

Poor

20 Nov 2023

Chun Ni

1.）酒店洗手間洗手盆邊位有很多螞蟻。
2.）連床頭櫃面都有很多螞蟻。
3.）花灑水壓不夠。
4.）洗衫袋，不可以取走，其他酒店都可以免費，酒店收費45000盾/袋。
5.）沒有禁鐘執房，每天9:00禁鐘嘈醒要執房。
6.）本人住B905，不明白B904長時間打開門，房間滲出異味，好臭。
7.）唯一好處酒店周邊很多小店及便利店。
第一次同朋友到芽莊旅遊，下次不會再入住。

Friends_and_family Friends

10/10

Exceptional

01 Oct 2023

KYUNGHYE

바닷가뷰로 했는데 너무조용하고 깨끗했어요
수영장도 너무 멋졌구요
다음에도. 또 올꺼에요

Friends_and_family Friends

4/10

Poor

30 Aug 2023

Meike

Mal abgesehen davon, dass das Personal nicht wirklich freundlich war, hatten wir weder warmes Wasser im Bad noch einen funktionierenden Safe, zudem war der Boden des Zimmers unter den Betten sehr dreckig. Am Dachpool dröhnt Partymusik, zudem darf man nur einmal am Tag hin.
Wirklich gut war das Frühstück und die Qualität der Betten.

Für das Geld hatten wir weitaus bessere Unterkünfte, wir würden nicht wieder kommen.

Leisure Family

2/10

Poor

04 Aug 2023

Kira Bitten

Avoid this place at all costs!!

I recently stayed at The Empyrean, a supposedly 5-star hotel in Nha Trang, Vietnam, and let me tell you, it was a complete disaster from start to finish.

Firstly, upon returning to our room after housekeeping had been in, we were shocked to find our hotel room door was open and unlocked. Anyone could have walked in and taken our belongings. To make matters worse, we discovered that the safety box in our room was unlocked and left open after room service had supposedly tidied up. Nothing appeared to be missing, but our things was definitely messed around. We felt violated and insecure during the rest of our stay.

Besides that, the website failed to mention the nightly club music that blared from the top floor from 8:00 PM to 1:00 AM. Despite countless complaints to the reception, nothing was done to address the problem. The staff in general were beyond terrible. Slow, unhelpful, and perpetually glum - it was as if they didn't want to be there at all. When we reported the door and safety box incidents, we wasted nearly four hours dealing with unresponsive staff who seemed uninterested in our concerns.

Another annoyance is the elevator system. To reach the top-floor pool (which you can only do once a day), you have to descend to the first floor, go to the reception and then ascend all the way to the 40th floor. And when you want to return to your room, the absurdity continues. Also the elevator stops at almost every floor, to pick up more people, so it takes forever.

Friends_and_family Family

8/10

Excellent

01 Aug 2023

Sun Keun

전체적으로 직원은 매우 친절합니다

Friends_and_family Family

6/10

Pleasant

21 May 2023

YOSUKE

景色ぐ最高

ニャチャンビーチ沿いのホテルで、景色は最高でした。設備も特に問題無かったと思います。
朝食も種類が多く、問題無かったです。
ただ、2泊3日のうち部屋の掃除が一度も無かった事が残念でした。

Friends_and_family Friends

8/10

Excellent

07 May 2023

Minh

Khách sạn tốt, có điều chờ thang máy lâu

Leisure Family_with_children

10/10

Exceptional

02 Apr 2023

Seo Woo

Everything was great, the location, service, and amenities.
However, the sewer order bothered me a bit.

Partner

10/10

Exceptional

13 Mar 2023

HYEBIN

엘리베이터가 느려서 불편했던 거 빼곤 다 좋앗아요

Leisure Partner

6/10

Pleasant

03 Jan 2023

Mimmi

Bra läge, frustrerande hissar

Fint och rent hotell med bra läge. Få hissar är aktiva och det är extremt långa väntetider och det finns inga trappor att ta. Hissarna är därför packade. Vi reste med ett annat par som fick ett större rum för samma kostnad, men vi fick ett annat rum när vi påpekade det, så det sköttes bra.

Partner