Name: Chateau On The Lake Resort Spa And Convention Cent
Address: 415 North State Highway 265, Branson, 65616, US

8/10

Excellent

21 Jul 2026

Elvia Silvia

Great view, our room was a bit dusty and I’m guessing the guest before us spent time on the balcony and left their trash there. It’s time for an upgrade. Staff was okay.

8/10

Excellent

20 Jul 2026

Glenda

Some amenities were not available which was disappointing. The resort is also a little dated. The staff was great though and the view was nice.

Partner

2/10

Poor

19 Jul 2026

Bobby

Requested feed back on an issue and it's been five days since we left.

6/10

Pleasant

18 Jul 2026

Blake

I was set off immediately after arriving with all of the signs demanding you pay for parking. This didn’t used to be a thing. Very greedy and no other options. Room was on par with something like a Holiday Inn Express. Not a good value here. On checkout, I wasn’t even asked how my stay was. Won’t be switching from Big Cedar anytime soon.

Family_with_children

10/10

Exceptional

18 Jul 2026

Rebecca

We had a great time. We docked our boat at the marina and played on the water during the day then enjoyed the hotel in the evening! Rooms were clean and staff was very friendly!

Family_with_children

10/10

Exceptional

16 Jul 2026

Donna

The property is well cared for, the staff very helpful and polite. The room was very comfortable and the view from the balcony was exquisite! A great place to stay!!

6/10

Pleasant

15 Jul 2026

Jimmie

Hospitality was hit and miss

Partner

6/10

Pleasant

15 Jul 2026

Georgie

Beautiful setting over looking the lake, needs updates over all bed was comfortable I guess I expected nicer for the price of the stay. Branson was just not as impressive as a whole. Very pricey

Family_with_children

10/10

Exceptional

13 Jul 2026

Mitchell

The hotel is amazing! The views of the lake are beautiful. It’s a classy hotel with a professional staff. The only complaint that I have is the constant 80’s music being played throughout the hotel. The music doesn’t match the class or vibe of this hotel. 80’s rock, pop culture music made the place feel like a cheaper brand and was out of place for this property.

Partner

10/10

Exceptional

13 Jul 2026

Cassandra

Great place to stay, room was great, has a beautiful lake view. Even had a fireworks show did not know was going to happen and a great view of it from our room. Very clean.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

michael

It was a very pretty area. The room was ok. Needs a good dusting and the bathtub drains very slowly.
We left one day and when we got back the cleaning staff had left our door open. I reported it to the front desk.

Partner

10/10

Exceptional

12 Jul 2026

Carroll

The Chateau on the Lake is one of the most beautiful we’ve stayed in across the globe. The staff was very helpful and our stay was fabulous. My wife had a “Spa Day” that she raved about…facial, deep tissue massage, and pedicure.

They even have a husband’s relaxing room while waiting. Sitting out on the porch with a beverage, watching the sunset over the lake was magical!!

Partner

10/10

Exceptional

10 Jul 2026

Stuart

The view of Table Rock Lake can’t be beat! The atrium area inside the hotel to all the rooms makes the accommodations spacious and beautiful. It is really great! Convenient but away from the crowds.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Mark

The hotel was built in 1997 by John Q Hammons, a SW MO business man and philanthropist who has since expired and the property is now owned by Atrium hospitality which cut staff, services and other amenities while raising prices and running the property into the ground.
Signs of neglect and decay are clearly visible particularly in the swimming pool and in the rooms

As is common with takeovers and buyouts, the new owners are more interested in short term pecuniary gain than long term viability.

Partner

4/10

Poor

08 Jul 2026

Laura

My favorite hotel is turning into a cash cow. Pool area losing amenities it used to have. Lack of staff, some amenities shut down unexpectedly. There are some really friendly staff but they can only do so much. I felt they were also crying for help. Therefore, I have to assume is poor management. I booked through hotels.com and would not let me change booking so I would not book through hotels.com for this particular hotel. I would book directly. Hotels.com states that you can change booking but do not tell you \"only under certain circumstances. Chateau also added $15-$20 mandatory nightly parking fees which Hotels.com did not list as a fee so that was a nice surprise. Beds super comfortable and food was really good.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Luke

Hotel is neat with the river running through it. The room was ok. Everything seems kind of dated. I had a couple of questions for the staff about the fireworks that night and ordering food by the pool and no one really had solid answers. I ended up waiting a long time for food, but went back and forth between the food truck out by the pool area and inside because different staff members told me different things on how I would get it. We went with our two young girls and were excited about watching a kid movie in their little theater, but they weren't playing anything age appropriate so that was a bummer. All in all it was just ok. Thankfully the indoor pool ended up not having really anyone there so we could enjoy ourselves a little more than the outdoor pool that was really busy, loud, and kind of dirty. I know it was a holiday weekend, but it the amount of food options and things available were mediocre.

Family_with_children

8/10

Excellent

06 Jul 2026

Alda

The location is beautiful. The room windows and carpet need updating. Our view was horrible over a flat roof with a spot light shining in at night.
Food was good.
Staff were friendly.
Close to lake.
We have stayed there a few times but probably for the cost change our next hotel in Branson.

Pet

2/10

Poor

06 Jul 2026

Jona

I wanted to love this place, and really looked at it as an upgraded oasis when my family reserved it for a spring break trip, but it's gotten pretty outdated. Our room was dirty and smelled terrible when we walked in. Talking to staff was impossible with the lines. They texted me to ask how our check-in went, and I responded, crickets, no word back. I'd stay somewhere else. Don't get your hopes up.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Theresa Ann

We’ve stayed this property before and we’ve always loved the property. This time it just felt different. They’re charging $15 a night for parking even though you’re staying there. The bathroom floor and carpet in the room were not very clean. The bathroom at the marina was out of service. The weight staff was OK, but not as good as it’s been in the past. Château on the lake used to be more upscale. Now I would say it is not quite meeting that standard. We probably will not go back. They did refund our resort fees due to these inconsistencies.

Partner

2/10

Poor

05 Jul 2026

Aaron

Our room was so stuffy and hot we had to go get a fan to use and we were still sweating. We contacted the front desk three times but the room condition never improved. It was very disappointing stay for the price.

Partner

6/10

Pleasant

03 Jul 2026

Kyle

Great place, tons of spiders.

10/10

Exceptional

02 Jul 2026

Heike

Nice hotel and amenities. Only negative was some areas in the spa was closed.

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

Forrest

Great staff, rooms aging a little but still comfortable.

Family_with_children

6/10

Pleasant

29 Jun 2026

Adam

Poor maintenance. Only one man on duty at night. Room cleaning 2nd day wasn't until 4:30.

Partner

4/10

Poor

28 Jun 2026

jodi

Great view and awesome pool unfortunately pool was packed with locals poaching the pool! Room was musty

Partner

10/10

Exceptional

25 Jun 2026

David

Our stay at Chateau on the Lake was absolutely wonderful! The resort is beautiful, the views are breathtaking, and every staff member we encountered was friendly and welcoming. The rooms were comfortable and spotless, and the amenities made it easy to relax and enjoy every moment. We can’t wait to come back for another stay!

Partner

10/10

Exceptional

25 Jun 2026

Dustin

Everything was great. Staff was amazing and helpful. The facility was nice and clean and everything was open. Restaurant is a little on the high end side but beautiful views of the lake. Definitely worth it.

Family_with_children

10/10

Exceptional

24 Jun 2026

allan

location, location, location. Hotel needs updating, but is wonderful. Great place for lodging in Branson!

Partner

6/10

Pleasant

22 Jun 2026

Tyra

The property is nice. The pool, spa, snack bar are all very nice. The views are spectacular. The rooms are very dated. The furniture is all banged up. There is a refrigerator just sitting out in middle of the room. The floors in public areas were very dirty. The staff was not very bright. There was no water pressure in the sink. The restaurant food was terrible. The spa was outstanding and top notch. Highly recommend it. Cob webs were everywhere. Landscaping was beautiful. Flies were everywhere inside and out. Needs major updating. Looks like it is still in the 1990’s.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Anthony

Hotel property was gorgeous stayed 1 nite room Wasn’t ready when I came after 430p I did come back n stayed he concierge was waiting for me very nice room

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Joe

Our AC system in the room was changing by itself, first ac then heat. back and forth, was a rough night

Partner

8/10

Excellent

20 Jun 2026

Jamie

Beautiful view. I did not like the extra fee for parking. That's understandable in areas with limited space and multiple modes of public transport but that was not the environment here.

10/10

Exceptional

19 Jun 2026

Robert

The staff (and especially Aubrey) were so helpful in making the stay memorable.

Partner

6/10

Pleasant

15 Jun 2026

Cassie

This is a beautiful property

8/10

Excellent

15 Jun 2026

Jeana

Loved the view from the balcony and the convenient location with a spa at the facility. The resort does need quite a few upgrades.

Partner

10/10

Exceptional

14 Jun 2026

Edgar L.

Chateau still has its charm.

Partner

6/10

Pleasant

14 Jun 2026

Frank

Elevators were so slow, sometimes we waited over 10 minutes

Family_with_children

8/10

Excellent

14 Jun 2026

Joshua

The property and view are beautiful. Lots to do! A couple of pretty big issues. We were given someone else's room to start then given the wrong room for our cards, then we were finally given the right room. A minor inconvenience.
But the main reason we chose this hotel is that the website said that after 10, the pools are 18+. We were excited to go into the pool after 10. When we went to the pool, it was closed. When we asked staff they said it always closes at 10. We showed them their website where it said it. They left to talk to someone, when they came back the website had changed. If we had known that was the case, we would have just gone to holiday Inn, rather than pay what we did for our room.
Its literally the only reason we chose this hotel. So, we just slept in a really expensive bed, is how we feel.

Friends

10/10

Exceptional

01 Jun 2026

kente

Excellent experience.Nice place to visit

6/10

Pleasant

01 Jun 2026

Jennifer

Rented the Presidential Suite since it was claimed as the best room in Branson. No its not. I've stayed at much nicer places for half the $$. Yes, in Branson.
I understand they were going for a Tuscan romantic vibe. The furniture was old, the bed looked like a haystack stuffed in a sack. The saving grace was the ornate bathroom, which was very luxurious. The multi head shower did not work. The view from the tenth floor looking over table rock lake was very nice.
There was not a full kitchenette with supplies. The room was dusty, the furniture scratched. Not worth the price paid. The last condo type room I stayed in at Branson had fireplaces, in both the living room and the bedroom. Jetted tub, king size pillow top mattress, immaculately clean, fully stocked with kitchen utensils. Including glassware wine glasses plates silverware.
Pots and pans et cetera.. i forget the name of the place I stayed but it was over by the fall creek area. Unless their price comes down to $250 or less, and i'm thinking, like Orlando FL prices, I can get the same type of room for 150 and less. Do not listen to the hype. You can do much better elsewhere.
The hotel was fairly empty however they put us in a room right next to some very noisy neighbors who were apparently upset the electric went out during our stay. Why they could not have spaced us out I do not understand.

2/10

Poor

01 Jun 2026

Sean

Do not waste your money here book somewhere else if can, and be prepared to pay for parking every day

Self

8/10

Excellent

31 May 2026

Jared

Room was low on shampoo, conditioner, soap in the shower. But I never mentioned this, so its really not a problem. The power kept going off and on and this made things a bit unsettled to use the elevator. We had a dog, so I had to use the stairs a lot. Also the AC in our room never really was sufficient enough to cool the room.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Bobby

They upgraded us and we had an awesome view of the lake. Clean rooms and hallways. Everyone was very nice and helpful.

Partner

8/10

Excellent

25 May 2026

Mark

Property was clean and inviting at reception.

Family

2/10

Poor

25 May 2026

Garrett

Worst stay ever hotel was overbooked and staff refused to help

Partner

8/10

Excellent

25 May 2026

Richard

All the amenities were amazing as it can be while on vacation. The staff was amazing, the vibe was great! The only issue i had was the bathtub. It had dirt build up, could use a really good clean up! That was disappointing given the type of hotel it is.
The restaurant in the hotel was great and had delicious meals. Pete's Coffee is bomb along with their pastries

Family

10/10

Exceptional

22 May 2026

Robert

The hotel and grounds are amazing

Partner

8/10

Excellent

22 May 2026

Jayne

We had an issue at check-in because they showed us as cancelled. So we had to rebook the room through Hotels.com. But they gave us an upgrade to a suite which was nice. The rooms are dark and the furniture dated but overall comfortable. They seemed short staffed in the restaurant and lounge as it was difficult to get service. Also, they charge for parking and a resort fee which seemed ridiculous. It’d be better to just include in the room amount instead of a separate charge. But we did enjoy the location and the views.

Partner

10/10

Exceptional

21 May 2026

Denis

Nice place

10/10

Exceptional

18 May 2026

Wendy

We loved this resort. It offered a breathtaking view of Table Rock Lake, from our room's balcony, to the spacious outdoor patio and pool areas. We even had a lovely sunset view from the dining room. The staff was great, providing us with an upgraded room! It's just a 10 minute drive to the hustle and bustle of Branson, but offers a serene and quiet atmosphere. We would highly recommend a stay here and can't wait to come back ourselves!

Partner

10/10

Exceptional

17 May 2026

Thomas

The breakfast was excellent, but expensive.

Partner

10/10

Exceptional

12 May 2026

DiAnn

Always enjoy my stay. Bath tub in room 810 is starting to look it's age.

Partner

2/10

Poor

12 May 2026

Mariah

Didnt end up staying. The first issue we had was nobody explained how parking worked when we checked in. We had to ask questions after parking (which is when we saw the sign that you had to pay to park each day). This property is nowhere near any other properties so having to pay a daily rate to park on top of room rates was crazy. Once we got to our room we noticed a lot of outside noise like the window was open. We walked over to the window and the window frame was rotted. There was big gap where it rotted amd you could see the outside. They had tried to put black tap to cover it up and there was rusted nails. Because of the hole there was dirt covering the inside of window and surrounding areas. When i showed the front desk the pics of window she asked me to text her the pics when she could have easily went up to the room to inspect and take her own pics. Also the screen on the lower window wasnt even secured and in place. It was just leaning up against the window.

2/10

Poor

11 May 2026

Melissa

1st... the AC in our room was broke, the fan made a horrible noise. I contacted the front desk and they only said well let us know if it becomes a problem. We booked a room for 5 guests, it had one king bed and one pull out sofa. There was zero bedding for the sofa bed. The balcony was dirty and not kept up at all. The pool was closed saturday morning for cleaning. WHY??? would a hotel with guests with kids clean their pool on a Saturday Morning? There were several guests trying to take their kids and it was closed for hours.

Friends_and_family Family

8/10

Excellent

07 May 2026

Heather

Very clean and the staff was helpful.

Partner

10/10

Exceptional

07 May 2026

Annie

Chateau on the Lake was a last minute booking but we were so happy we chose this hotel. The views were amazing and the staff were all so welcoming and friendly! The room was clean and had a beautiful view of the lake!!
Breakfast was great with amazing views!
Very relaxing atmosphere !

Partner

8/10

Excellent

05 May 2026

Kristina

It is a beautiful resort and we overall enjoyed it but anyone planning on staying there needs to be aware that there is a resort fee and on top of that a parking fee which for Branson was very unexpected since no other place charges Parking fees that I’m aware of, not even the theme park. It is a beautiful resort, but is very difficult to get information on the amenities. If you ask about information, they just tell you to look on the website which also is very ambiguous and not helpful. Overall, we really enjoyed our stay, but only after having to talk to various multiple staff/management. We actually received more information from other customers, who had same concerns, so they told us about things we didn’t know about, and we ended up telling them about things they didn’t know about.
I don’t know that we would ever stay there again since it is higher cost than many others in the area, especially since they charge a ridiculous parking fee on top of the resort fee.

Partner

8/10

Excellent

22 Apr 2026

Philip

Great staff, very clean, comfortable, need better on site restaurants. The Sweet Shoppe is a joke

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Yasna

Place was just ok, outdoor pool wasn't open, one restaurant with a very limited menu, bar close early, Marina was close, I did pay an expensive resort fee for nothing... People in the frot desk no friendly at all... The Star only is for the ladies on the Spa they very sweet! and steam room was broken,
Room smells humidity and air run bad... Extremely cold or extremely hot, go somewhere else better, bad choice for a romantic escape!

Partner

6/10

Pleasant

20 Apr 2026

Lauren

I came here as a kid, and it was the best hotel I’ve ever been to, so I waited over a decade to come back with my own family, but was disappointed with our experience.

They now charge for parking at the hotel which was not mentioned before our stay, not a huge deal, but we are a one income household, and it wasn’t in our budget for this trip. Check-in was easy and staff was friendly.

We get into our room and are met with a very bad odor. The bathroom looked like housekeeping forgot to set it up for the next guest. We did not have a bar of soap, no face towels or body wash so I had to go back down to the desk to ask for those things. The toilet bowl was a little dirty, and there was food on the floor.

Thankfully, one of the employees had texted me asking how the stay was going so far and I let them know and they quickly upgraded our room for us, which I am so thankful for.

Our new room smelled much better, we had a beautiful view with a balcony, and our bathroom was fully stocked. We spent the rest of the night enjoying the patio and then went to bed because we were exhausted.
When we woke up the next morning, I noticed our blankets and sheets were dirty and covered in dark stuff. That touched my toddler’s face and I don’t know what it was. I am pretty grossed out.

For the price we paid for the stay, drinks and food vs the amount of disappointment we experienced, I don’t think I will be back, unfortunately.

Family_with_children

2/10

Poor

07 Apr 2026

Sharon

Civilization out in the middle.The property is for the most part in disrepair. The t v in the bedroom only came on in black and white, the air conditioner did not work properly, the it makes hotels hot tub jets were only fifty percent working. This property charges and boasts way too much for the condition.It is in.

Partner

4/10

Poor

03 Apr 2026

Jared

I’ve stayed at this property over 20 times in the last 20 years, and it has never been updated. Property is showing its age, and now they want to charge for parking. Very disappointed that this property hasn’t kept up with the times and terms of the decor, amenities, and overall freshness. This property has the potential of being one of the nicest places to stay in a community that is predominantly rundown. They need to go over the top in terms of taking care of their customer if they are going to continue charging the rates they charge, instead of nickel and dime’ing everything they can just to charge the customer

Family_with_children

10/10

Exceptional

31 Mar 2026

Natalia

It's always a pleasure!

10/10

Exceptional

30 Mar 2026

Randy

Everything was great!

Family

8/10

Excellent

29 Mar 2026

kenneth

They were grossly understaffed it took two hours after check in time to get my room due to not being cleaned yet. Restaurant was completely booked due to having limited staff and bar was supposed to serve food but cut it off at 6:30 pm due to staff

Partner

10/10

Exceptional

26 Mar 2026

Rekha

Excellent experience!! I will go there again!! Thr Best Resort in Missouri!! Excellent service!! Amazing place!!

Self

2/10

Poor

23 Mar 2026

Annie

The room was dusted, and floors hadn't been vacuum ever. Had a dirty odor. Iron not working. Notified staff 3 times, didn’t get one. We had to wear wrinkled clothes the whole time there. Bathroom mirror you could write your name one it from glass had so much scum on it. I will neved spend 871.00 to stay in a place for 3 nights and it was a a dirty MESSY! I wish I could get my money back. I have stayed here 3 times over the last 5 or 6 yrs and it was the best. Never again would I stay here nor recommend anyone to this place. 😕

Annie Woods/COO

Partner

2/10

Poor

22 Mar 2026

Grant

It was stated that check-in is at 4:00pm. We arrived at 6:00pm and were told our room was not ready and to check back in an hour. We came back at 7:30pm and were able to check in but when we entered our room it appeared that it had never been cleaned from the previous occupants. We hauled our luggage back down from the 8th floor, were given a new room but then were presented with what appeared to be blood droplets all over the comforter once we pulled it back. (I took multiple pictures). Just an overall bad experience for a place you expect to be great. Very disappointed.

Family_with_children

6/10

Pleasant

21 Mar 2026

kimberly

The room was beautiful, actually the whole facility was beautiful but someone broke the key to the movie room was the movie was not available, the whirlpool part of the hot tub half of the jets weren’t working.

Family

8/10

Excellent

21 Mar 2026

Thea

It was a great stay despite the air conditioning not working in our room.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Rekhav

Not a happy customer, room service not good. Multiple follow ups over phone then in person to get any stuff. Good location only.

Family_with_children

4/10

Poor

19 Mar 2026

Robin

Our room had not been cleaned. We had no toilet paper Kleenex shampoo body wash Etc

8/10

Excellent

16 Mar 2026

Debra

Beautiful old hotel, but could use some refreshing; not that anything was tattered looking, but definitely dated. Staff was wonderful, especially Ben. Slightly disappointed when housekeeping overlooked our room one day, after a few different requests. Also disappointed that the bar and restaurant hours were very limited at this time of the year. The location was great and the views were stunning! Overall I would recommend this hotel!

Family

10/10

Exceptional

16 Mar 2026

Gary

We really enjoyed our stay at Chateau On The Lake, and had a terrific view of Table Rock Lake from the room. Staff was very friendly and property is well kept & clean.

Partner

4/10

Poor

06 Mar 2026

Brandy

We left the property 1 hour after check in bc the pool/hot tub was closed for the entire weekend, the whole reason we booked there in the first place. On valentines weekend

Family_with_children

10/10

Exceptional

03 Mar 2026

Melody

Staff was very nice

2/10

Poor

03 Mar 2026

Jackie

Mold, rooms that smell like cat pee, torn furniture, limited menu, and Sunday morning brunch is less than half the size it used to be. LONG overdue for updates/refurbished. The Chateau used to be a beautiful staple and enjoyable weekend location for a dance competition.

10/10

Exceptional

17 Feb 2026

Billie

Wonderful experience

6/10

Pleasant

15 Feb 2026

Joshira

Room had a foul smell which made the stay a little uncomfortable and also none of the pools or hot tubs were open so I was really sad after our far drive but it was nice views.

Partner

10/10

Exceptional

08 Feb 2026

Joseph

Yes i loved it.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Michelle

Every thing was amazing

10/10

Exceptional

24 Jan 2026

Joanie

Clean room, very helpful staff. Great foot too!

Partner

10/10

Exceptional

24 Jan 2026

DANIEL J

Absolutely fabulous!

Leisure

6/10

Pleasant

19 Jan 2026

Tracey

Parking fees, working pool

4/10

Poor

19 Jan 2026

Robert

We arrived Friday night. Saturday morning breakfast buffet was very simple, not even as good as a Holiday Inn Express and was 21.95 per person. There was a big dance conference at the hotel this weekend so even though it is off-season the hotel was very full. The bar that evening had no wait staff, just a bartender and a bar back. The bar was packed. On Sunday housekeeping didn’t clean our room. After 2 inquiries with the front desk we ended up coming down to get toilet paper. The entire experience was terrible. They know the hotel is full so how can they not staff appropriately.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Kendra

Nice big room since we needed a pullout couch also. LOVED the 2nd sink. That was such an amazing feature. So often when we travel we wish the sink was at least outside the bathroom, but to have two was fantastic with multiple girls getting ready. Staff were all so friendly and so nice to have bellmen take load/unload luggage from car and into the room. We always love staying at the Chateau. Dance convention this time but we've enjoyed staying there just for fun also. The movie theatre is always a special treat. Love the west shop for salads and sandwiches for lunch, drinks, ice cream. Beautiful courtyard. Thank you for a wonderful stay.

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

patricia

the room was fine. they need to update their TV. No guide available. they now charge 15.00 a night to park and that was not on the information.

Leisure Family

8/10

Excellent

10 Jan 2026

Christopher

Pricing of the stay is not completely transparent per the Expedia listing. Check their official website for resort fees and parking rates, as parking was 80% more than expected during the stay. Other than that, the experience was great. The lobby was festive during the Christmas season, which was enjoyable. The staff was kind and completely accommodating. The room and amenities were as great as expected.

Leisure Family

10/10

Exceptional

08 Jan 2026

Melia

Very beautiful accommodation. We really enjoyed our stay

8/10

Excellent

08 Jan 2026

wes

After being put in a back corner handicap-accessible room, we complained. (they said that's how we reserved it on Hotels.com. NOT) We ended up in a top-floor suite. Amazing! We have always loved this lobby as it has a full waterfall in the center of the hotel with the rooms all facing it! Plus, the Christmas decorations were beautiful!
However, we were highly disappointed that the library bar was closed. BOOHISS!

Partner

2/10

Poor

07 Jan 2026

Ryan

Support staff lacking. I sent a list and found ticket and never heard back. Sent the ticket a day or so after my one night stay. Crickets. Will not stay again.

10/10

Exceptional

07 Jan 2026

Shonnie

Fantastic stay as usual!

Leisure Family

10/10

Exceptional

07 Jan 2026

monty

The views are wonderful. So many opportunities to relax in common areas by running water or the big fireplace. The room was large and comfortable. This hotel is a classic.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Lisa

Had no problems at all. Staff were good and helpful and rooms and bathroom was clean

Leisure Family

10/10

Exceptional

06 Jan 2026

Lisa

Rooms were clean as well as the bathrooms. Staff was nice and if had a question they weee there to answer.

Leisure Family

8/10

Excellent

06 Jan 2026

John

Clean

Partner

4/10

Poor

05 Jan 2026

Daniel

The rooms were not clean and stains on bed sheets, also lot of dust on the shelves in the bathroom

Leisure Family_with_children

2/10

Poor

05 Jan 2026

Turner

Everything was priced excessive. Was charged resort fees yet pool and hot tub was closed our entire stay. No other amenities were available. Spa fees were very high priced. Room /bed comfort was not as specked for price paid.
Front Desk attendant was condescending when we had an unexpected issue with our CC. We were not made to feel welcomed which ruined the experience of our first anniversary.

Partner

10/10

Exceptional

04 Jan 2026

Tabatha

Beautiful place

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Robert

Clean rooms, but towels with holes, toilet paper roll on floor, mold in cleaning cart in hallway.
Beautiful Christmas decorations!