Carriage Place

8/10

Excellent

02 Aug 2026

Joy

We purchased what we thought was a 2 bedroom condo - It really was 2 condos with a connecting door. Our daughter had to sleep in a room in the adjacent condo - it was a little far for either of our likings. The condos were very clean and spacious!

10/10

Exceptional

18 Jul 2026

Darrell

I just don't like when you getting your parking pass, they also try to get you in a program to buy timeshare like package deals. I'm just tryna get to my room and get my car unloaded.. and get to having a good time. I'm not tryna sit no seminar for 90 mins just for me to say no at the end. Lol. But thats it. Every thing else EXCELLENT..

Family_with_children

10/10

Exceptional

12 Jul 2026

Kierra

The unit was clean for the most part. Minor issues like a blown light bulb, garbage disposal didn’t work. Staff was excellent. The amenities was fun could be updated but was in good condition and my kids enjoyed it. The WiFi worked the whole time and the balcony was a plus. It actually had patio furniture. And a great view.

Family_with_children

10/10

Exceptional

07 Jul 2026

Ravi

Family friendly and clean. Staff were super helpful and courteous. Location was amazing too.

Family_with_children

10/10

Exceptional

11 May 2026

Vipul

The stay and property was excellent. Happy to come again.

Family_with_children

8/10

Excellent

01 Dec 2025

Abdullah

We had great family vacation. We rented the penthouse and if was big and comfortable with nice balcony. The only negative thing was the check in dest is located around 3 miles away.
I asked for extension for one more night but unfortunately the room was booked and mu request was rejected and i was asked to check out.

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Lisa

The room was good, the furniture was as hard as it could be. Very uncomfortable to sit on. I got 1 package of coffee for a 4 night stay. It was ok to spend the night but not homey or welcoming. I had 4 bathrooms and every one of them was extremely low, and in a narrow space.

Leisure Family

10/10

Exceptional

30 Nov 2025

Floyd

The place was perfect for our family. Lots of room to relax. Clean and friendly

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Ricky

Carriage Place is our \"go to\" stay when we're not staying with family in the area. The rates are reasonable and the accomodations are comfortable.

Partner

2/10

Poor

15 Nov 2025

Paul

Was told the room was ready to check in drove 10mins to the other location where the room was located unloaded all of our luggage to the 5th floor to just find out the room hadnt even been cleaned from the last person that stayed there had to reload all of our stuff and drive back to other location just for them to do the exact same thing again to us finally the 3rd time they found a clean room staff was terrible room was not a penthouse style room as described this place is a joke never stay here again wouldnt even leave the 1 star if i could leave a review without it!!!

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Sandy

Nice property! Very comfortable and quiet. Staff was friendly and helpful. For being so close to the 76 strip it seems far away so quiet and peaceful.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Jorie

The room was clean and comfortable! The parking lot cats are awesome! Gave us entertainment at the condo...
The T.V. does need updated. It would have been nice to cast and watch our Hulu account...direct TV lacked.
The staff at check in was super friendly.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

randy

the check inwas terrible had to travel to another property to check in and out

Partner

8/10

Excellent

12 Oct 2025

Jennifer

It was a clean as spacious room and accommodated my families needs. The only thing that wasn’t pleasant is that the air wasn’t really working. It got up to 78 degrees and stayed warm until late, late evening. Other than that, it was great!!

Leisure Family

10/10

Exceptional

09 Oct 2025

Mary

Everything was great except the King-sized bed had a hump in the middle.

Friends_and_family Friends

10/10

Exceptional

17 Sep 2025

ALLEN

A LOT OF ROOM FOR A REASONABLE PRICE.

Leisure Partner

6/10

Pleasant

15 Sep 2025

Lacy

The rooms were clean. It’s a little out dated but that should stop you from staying. My family of 4 was very comfortable

Friends_and_family Family

6/10

Pleasant

08 Sep 2025

Zack

The property and rooms were very clean, the front desk staff was great. The only issue I had with the entire trip was the “concierge” desk. They are not there to help you find events and attractions to see, they are there to try to sell you on a timeshare. After saying no thank you at least 6 times they continue to try and push you to sign up. They had finally given up after a few minutes and I thought I wouldn’t have to deal with it the rest of the trip, but I was mistaken. I received a call the next morning saying they had forgot to give me my parking pass so I need to come back to the concierge desk to receive one, while they were saying this to me over the phone I was looking directly at the parking pass hanging on my windshield. The actual staff of this property is great but the makeshift sales staff they have is a complete joke.

Leisure

10/10

Exceptional

07 Sep 2025

chenchen

Very nice and clean

8/10

Excellent

03 Sep 2025

Natalie

Friendly staff, clean accommodations. Would stay here again.

8/10

Excellent

23 Aug 2025

Suzan

There was a fire check in the day and then that night the fire alarm went off. We had to leave the room and stand outside waiting for fire truck. Took about 30 min. No one from guest services even checked on us or offered an apology.

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

Michael

No pool as advertised (out of service). Check in was across town at a different resort which wasn’t communicated until I circled the parking lot and security advised me no office on site.

Leisure

6/10

Pleasant

30 Jul 2025

Charlotte

Easy access to activities and restaurants

Leisure Family_with_children

4/10

Poor

14 Jul 2025

Stan

There are definitely better places!

Pools on property were closed so you have to drive to a sister property for a pool. Get ready for a barrage of sales pitches for tickets and to listen to a timeshare sales pitch. They were persistent. Speed limit on property is 7 miles an hour. Security golf cart guy laid into me for going 15 miles an hour. Unit was clean and bedding was comfortable.

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Michelle

No pool

Dissappointed the pools at carriage place were closed and would have to go across town to swim.

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Patti

Carriage Place

The condo was clean and comfortable. It was a little well used but still acceptable. It was very quiet until our last night. The neighbors that checked in stayed up until 2:00 am yelling and banging. I realize people are on vacation but should be a little more considerate. We should have been told we couldn’t check in at our property regardless of the time we got there. Had to go to Grand Crowne Resort to do our check in. Very inconvenient when you have been traveling all day and you’re tired.

Friends_and_family Family

2/10

Poor

14 Jun 2025

April

Worst customer service and the pool is closed at that resort you have to drive to the other location which is about 7 mins away and they only have an outdoor pool for two locations and their rooms aren't clean

Family

6/10

Pleasant

26 May 2025

Mike

We didn’t get told the pools at that location were shut down. You had to drive to their other location 7minutes away to get to a pool.

Leisure Family_with_children

6/10

Pleasant

17 Apr 2025

William

Dfdf

Business_and_leisure Family

10/10

Exceptional

15 Apr 2025

Jason

Great place!

Leisure

2/10

Poor

26 Feb 2025

Vanessa

The instructions provided for check in were wrong. The proprty was bought by Grand Royal Resort and we had to go there to check in. We were sent to another desk for a parking pass and we got talked into a \"vaction package.\" Upon reading the fine print in the email it stated we had to attend a seminar.
The dude told us \"we aren't like the other people.\"
This was our very short honeymoon. We didn't come to Branson for the tourist part, we wanted to explore and have fun in a bigger area. Branson has a lot to offer despite being the off season, anyway. We get to our room and it's wonderful. It was clean and exactly what we wanted. A nice space WITH a jacuzzi tub. We relax all night and get settled in.
Next morning making breakfast and we get a call, the building we were in had something wrong with the fire suppression and we had to be moved to building H. Someone showed up with keys to building B.
Crap. It was crap. The building was packed. There were several other buildings, but we were all piled into one. There was no jacuzzi tub. The room was rush cleaned. Hairs all over the bathroom. We were staying one more night in a crappy room. We could hear our neighbor perfectly and smell what they were making for dinner. I personally felt like I had to be quiet so we didn't upset anyone.
The original place we booked with also had to move our reservation, but we requested a refund.
I should have done the same with these guys when we were told we had to be moved.

Leisure Partner

8/10

Excellent

19 Feb 2025

Joseph

We really liked having a large condo and balcony for our stay. The pool was enjoyable and a good temp during our stay. It is also very nice being right near the strip.

The room felt a little outdated and the gym wasnt in great condition. The property had a bit of an old vibe.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2024

David

The condo screams 1990 needs updating carpet was worn , wife said not clean enough. I did enjoy the bed very comfortable. Elevator makes scraping noise when you get to third floor and floor in it needs replacing. Hard to find because it’s by another and lighting outside not great.

Leisure Family

8/10

Excellent

09 Dec 2024

Brent

Nice condo, but staff need assistance.

The condo was very nice and clean. It was perfect for our stay. The check in process wasn’t the easiest. The front desk staff was friendly but seemed to be overwhelmed. The individual for the parking pass was not friendly. Felt like I interrupted his snack. When I asked why he needed my phone number again, he was rude.

Friends_and_family Family

10/10

Exceptional

09 Dec 2024

Anita

I reserved a 2-bedroom suite for my friends and I to stay for a long weekend, attending a conference. My friends and I were stunned to find the room surpassed all expectation. The room was truly beautiful, the beds (even the sofa pull out) were beyond comfortable, and the showers/bath were as if in a sound-proof shell. My friend used the shower directly against my bedroom and I couldn't hear the water at all! Amazing! And the Carriage Place is centrally located, yet off the beaten path. I'll definitely stay there again! Thanks for a wonderful weekend!

Business Friends

10/10

Exceptional

08 Dec 2024

Suzan

Special deal made room very affordable. Cleanliness & quality of room was superb.

Leisure Family

10/10

Exceptional

02 Dec 2024

Christy

Had a great stay and great experience

Leisure Family

10/10

Exceptional

23 Oct 2024

ALLEN

CLOSE TO THE STRIP

Leisure Partner

2/10

Poor

18 Oct 2024

Keith

They said they would help with a issue and did not

Leisure

6/10

Pleasant

04 Sep 2024

Jeanne

The property was nice, however I was unaware that it is associated with a timeshare group. I found out about the timeshare and the required presentation after I checked in and got my parking pass...I wasted 2.5 hours at the presentation and I was not happy.

Leisure Family

8/10

Excellent

18 Aug 2024

David

Quick drive to attractions, clean and quiet. Kitchen could use more cooking utensils but overall a great place

Leisure Family

10/10

Exceptional

05 Aug 2024

Sheena

The price, location, easy access, clean, and quiet. Only draw back was front desk could be a little better, and the trying to get you to listen to their spill for two hours. We declined, but they were still persistent.

Leisure Family

10/10

Exceptional

05 Aug 2024

NANCY

It was a beautiful property. Loved the spaciousness of the 2 bedroom, the balcony off of the master bedroom & the separate jacuzzi tub & shower. It is a timeshare so if you don’t want to do a meeting, tell them no. I had 3 grandkids with me so I didn’t go to a meeting.
I did take the kids to do a craft, they made slime. Then my older grandaughter went to make a tye dye shirt. They enjoyed the activities, the pool & the playground. We stayed 3 days, would stay again!

Leisure Family_with_children

10/10

Exceptional

02 Aug 2024

Lindsey

Great Value!

This place was a great value. It was very spacious and convenient. The pool was nice, there is also an arcade with some fun games. The location was close to a lot of Branson activities on the strip. Overall I would recommend this for a family wanted to spread out for an affordable price in Branson.

Friends_and_family Family

6/10

Pleasant

21 Jul 2024

Jean

Had to get help since services are closed at night

The check in was slow. I waited while the worker was on the phone. There was another person there, but she couldn’t check me in.
We had a maintenance problem and I kept getting a busy signal. In the morning, my husband went to find help.
The last night we were there, our upstairs neighbors were very loud, with kids running around like a herd of buffalo, doors slamming and furniture moving around midnight. I tried to call security but got that same busy signal. Finally after trying different buttons I got the front desk of their other site who said he would contact security. I don’t know if they came because it was a long time before it got quiet! Otherwise, we enjoyed the property.

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Kelly

We had a great experience here for our small family of 4. It was close to everything, but still gave us a being secluded since it was kind of hidden away from the bright lights of the strip. We were very pleased to see a giant jet tub in our room. The bedroom was separate from the living area so that's a bonus for anyone traveling with children. They had their space & we had ours. We also enjoyed having our own little private patio. 2 bathrooms were also a plus! The outside pool was small but actually perfect for us with our kids just learning to swim. The spa hot tub was nice. The premises were very charming with a nice little water feature- 2 fountains & a creek.

We will definitely be staying here on trips to come!

Leisure Family_with_children

10/10

Exceptional

16 Jul 2024

Briana

We stayed for our birthday and it was awesome!!! Should have stayed here a long time ago

Friends_and_family Family

8/10

Excellent

16 Jul 2024

Adrian

My family loved the place. It was nice. Everything about the rooms they loved. However me being a health and fitness nut I will say some of the equipment in the fitness center needs some T.L.C.
Other than that good job staff of the resort.

Leisure Family

10/10

Exceptional

16 Jul 2024

Glenda

We enjoyed our stay and will plan to return in the future!

Leisure Family

6/10

Pleasant

07 Jul 2024

Christina

The property was average. It was clean and nice. The phones were down at the front office e and apparently everywhere on the property. Couldn’t get a hold of front desk, maintenance, or housekeeping. Had an issue with the toilet. No one wants to deal with this while on vacation. To make matters worse couldn’t get a hold of anyone to fix. We had to go out and look for maintenance. Not impressed.

Leisure Family

8/10

Excellent

07 Jul 2024

David C

Near the main drag.

All-in-all a very pleasant stay. Quiet, clean, great facilities. Furniture while clean and functional is not very comfortable. The bed, chairs, and sofa were hard on my old joints. So if you’re old and arthritic like me be forewarned.

Partner

8/10

Excellent

06 Jul 2024

Verified traveler

Our stay was about comfort and relaxation which was provided

Partner

10/10

Exceptional

01 Jul 2024

Lonnie

Nice place wish i lived there

10/10

Exceptional

30 Jun 2024

Beverly

Liked the stay but it was hard for us to find

10/10

Exceptional

30 Jun 2024

Van

Liked the stay

Leisure Family

8/10

Excellent

29 Jun 2024

Ashley

We loved our stay! The beds and pillows are so comfy. We like that there were 2 bathrooms. The kitchen is easily accessible! The only minor negatives are tv’s are small and very outdated and their outside pool is small.

Leisure

10/10

Exceptional

28 Jun 2024

Verified traveler

Home away from home

Very nice place

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Charlie

Fantastic wonderfully run property with tons of amenities and activities for all ages.

Business Self

10/10

Exceptional

27 Jun 2024

April

5 stars everything was great!!

6/10

Pleasant

23 Jun 2024

marilyn

BEDS WERE VERY COMFORTABLE. ROOM HAD EVERYTHING WE NEEDED.

Leisure Partner

10/10

Exceptional

17 Jun 2024

Sue

The pool was clean

Leisure Family_with_children

8/10

Excellent

17 Jun 2024

Yegor

Good Experience - Just Know It's a Timeshare Place

This was our second stay and overall it was a good experience. As others have noted, this is a timeshare place and one must bear this in mind when booking. Upon check-in, I was told to go to the next room to get a parking pass from the \"concierge\" who really just wants to get you to go to a 1.5 hour timeshare presentation. That being said, I got lucky and he gave me my pass first and then started asking nosy questions about my plans how he could help with discounted tickets in exchange for attending the timeshare presentation. I was able to say \"no\" and leave since I had the pass in hand. That being said, they had my cell number and called about once a day after that. I let those calls go to voicemail and the voicemails were mostly the same (i.e. \"This is your concierge, I had some questions about your reservation, please give me a call back.\"). I figured it was more timeshare nonsense and didn't return the calls. Nothing came of it.

Overall, our room was big, clean and well equipped. I really liked how they have luggage carts available to help move large amounts of luggage at once. I was very happy with the quality of the room and the premises and how it was close to everything we wanted to go to. We had a full kitchen so we could save money by not eating out all the time.

In summary, I would recommend this place, but I am deducting a star simply because they continue to allow their timeshare people to harass people even after check in..

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Lakesha

The staff greeted me with kindness as I checked in, they periodically called to make sure everything was good. Overall the stay was great

Leisure Partner

10/10

Exceptional

30 May 2024

Debra

We have stayed here before and we are never disappointed

Leisure Family

10/10

Exceptional

27 May 2024

Karla

Great Service!

Guest service agent was very friendly upon checking in. Housekeeping Supervisor is awesome. She is guest service minded. Excellent personality.

Friends_and_family Family

8/10

Excellent

27 May 2024

Janda

Wonderful condos. Enjoyed the pool as well. Great location

Friends_and_family Family

10/10

Exceptional

26 May 2024

Billy

Clean, roomy, and affordable

Everything was great minus capital vacations trying to push time share while getting parking pass., although i said no a couple times and they kindly let me get to my place. So overall it was a great price and roomy clean condo. If i did have a complaint it was the chlorine level in pool., but that wouldnt affect the 5 ⭐

Friends_and_family Family

8/10

Excellent

26 May 2024

Austin

Great stay, the employees were always nearby and busy. The tub in our room didn’t want to hold water, but everything else was great.

Leisure Family_with_children

6/10

Pleasant

26 May 2024

Bre

The condo was clean. Check out was super easy. Check in was a 35 minute wait because there was only one person giving everyone their door keys. Then we had to get a parking pass in the next building and listen to someone try to sell us future stays. Very glad we said no…The Kitchenette was nice and there was 1 filtered coffee available for our 2-night stay. The bathrooms needed some cleaning and work (mildew growing in the shower and one of the plastic seat caps was gone). The bed looked nice but was terrible - we could feel the mattress springs in our backs.

Leisure Partner

10/10

Exceptional

24 May 2024

Rocky Linda

Branson

It was so nice quiet people was friendly and helpful

Friends_and_family Family

10/10

Exceptional

18 May 2024

Kristina

Really enjoyed our stay. Very comfortable stay. Had everything available to use for cooking all we needed to get was groceries. Loved the jacuzzi in the room. Definitely will be staying again on our next vacation.

Leisure Partner

10/10

Exceptional

14 Apr 2024

Roger

Wonderful property. We had a penthouse unit. Wonderful, high ceilings. Nice view. Everything was clean and comfortable.

Leisure Family_with_children

6/10

Pleasant

10 Apr 2024

MARY

For the first time things seemed run down. 1st unit air did not work. Finally moved us..2nd unit toilet ran all night long and shower sprayed water all directions. Carpet in bad need of stretching. Not our usual great stay.

Leisure Partner

10/10

Exceptional

21 Mar 2024

Charla

Great stay very. Clean quiet very family oriented. Will be back for spring break again next year.

6/10

Pleasant

20 Mar 2024

Verified traveler

They were short handed and the rooms were not ready for several guest. No paper towels in the room. Our room was supposed to have a river view and was blocked by other rooms. Overall the stay was pleasant.

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Rachel

Delightful Stay

Our condo was spacious. Our bedroom had a jacuzzi tub. The bed was so comfortable. The amenities were easily accessible. We were close to all the excitement. We will definitely be back!

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Verified traveler

Surprised!

Very nice space and a nice central location for navigating Branson.

Business Family

6/10

Pleasant

26 Feb 2024

Darrell

Clean but dated

We had no WiFi for three days and needed it for our work. Room was clean but outdated. We will find another location next time. Located just off the Main Street. Restaurants nearby are limited.

Business

4/10

Poor

25 Feb 2024

Paul

It’s a trap

It’s a trap. Signed up through hotels.com and check went ok until I had to go get my parking pass. Then the arm twisting to take a tour so this place can become like hotels.com began. They were relentless. Be prepared to say NO frequently and very loudly. Unit was nice but will not visit again because of the arm twisting.

Partner

8/10

Excellent

19 Feb 2024

Julia

This was an overall all awesome stay! The resort was in a residential neighborhood, so there wasn’t a direct route to the office. This was odd, but not a big deal.

The room was dated, but clean and safe! We didn’t take advantage of the amenities (pool, grounds). The room was very clean. We even rearranged some furniture for our stay and the floor was even vacuumed under the furniture! We had the smallest unit, but was the perfect space for our family and needs.

My biggest complaint is that this property is now owned by a larger vacation network. To my surprise, when i checked in, before I could get a parking pass for the grounds, I was required to sit through a high pressure sales pitch. I didn’t have time (we were there for business) and wasn’t expecting it. I didn’t book my room with string attached and I thought this was a major turnoff for this property.

Other than the surprise at check-in, it was a great stay!

Business_and_leisure Family

10/10

Exceptional

04 Jan 2024

donna

Love having luggage carts and elevators. Easy to get to room, very well lit outside, and always felt safe. . Room clean,So comfortable, and just made our Sisters Christmas Trip even more fun. Lady at checkin was welcoming and fun. Love having the kitchen. We made stew and cornbread to enjoy after the beautiful Christmas parade. So close to shopping, shows, and restaurants. Looking forward to our Spring trip. Thanks to the staff for doing a wonderful job👏👏👏

Leisure Family

10/10

Exceptional

11 Dec 2023

Gerald

Very friendly staff and very clean rooms

Friends_and_family Family

8/10

Excellent

10 Dec 2023

Verified traveler

Short Stay

The room was nice and for the most part comfortable for the two nights. The place was clean, but the bathtub was not inviting. It may have been clean but didn’t have that appearance because it was stained. The mugs in the kitchen were stained also and both were a turn off. Otherwise, everything else was good.

Partner

10/10

Exceptional

30 Nov 2023

Kelly

Nice older condo. Very comfortable mattress and bedding. Older kitchen appliances and furnishings. Needs deep cleaning on baseboards, ac intake and output vents, ceiling fans and tile floors. I coughed and sneezed a lot when in condo. Elevator worked well. Nice balcony. Not many tv channels. Close to theatres and restaurants. Parking lot was dark. Had to go to another location to check in after 6:00pm.

Partner

6/10

Pleasant

26 Nov 2023

Carol

The main door had to be slammed shut for it to latch. The shower was not easy to get in and out.

Leisure Family

10/10

Exceptional

31 Oct 2023

Gerald

Very nice place to hang and just relax

Loved everything and everyone there can’t wait to meet there again

Friends_and_family Family

10/10

Exceptional

23 Oct 2023

Christopher

Great little place for our little family get away, perfect size for us along with all the amenities.

Leisure Family_with_children

10/10

Exceptional

22 Oct 2023

Brian

Property was well maintained and clean. Don’t trust google directions they lead to a unit not sign in. They will try to sell you a timeshare but they are not super pushy about it. Property is roomy and has a nice kitchen. Balcony has a nice view. Check out is easy. Only knock is the shower is tiny. Stayed 5 days would recommend and return

Leisure Partner

10/10

Exceptional

18 Oct 2023

Kimberely

Easy check-in, clean and quiet. I had 2 teenage boys with me and the game room and pools were nice to keep them occupied. The property is close to everything. The only real con was having to deal with “concierge” to get our parking pass. They try real hard to sell you a timeshare.

An observation not really a complaint- there were only 2 dinner plates in our unit and 4 of us. I had paper plates with us but ran out on our last night. And the dryer had to be run twice to dry the clothes, the washer is really small so they were tiny loads. That being said, I would book with them again.

Leisure Family

10/10

Exceptional

16 Oct 2023

Willie

The property was quite, rooms were clean and staff were very nice.

Business_and_leisure Family

8/10

Excellent

15 Oct 2023

Corrie

The room was very clean and nice. We loved the area very close to the strip. The only thing we didn’t like was we had to go to a different location to get our key and our parking pass because it was after 7:00 pm and when we were getting our parking pass there was a guy trying to sell us a time share and discount tickets if we went to see the time share property. Not cool at all! We were tired and ready to get in our room. We said no to everything and he gave us our pass but it was very tacky that they would make us listen to him just to get our parking pass.

Leisure Family

10/10

Exceptional

10 Oct 2023

Jean

Great place

The place was great. What I don’t like is when you check in you have to see a representative from Capital for your parking pass that tries to entice you to attend a sales pitch.

Friends_and_family Family

10/10

Exceptional

08 Oct 2023

nicholas

Everything was clean, the room itself was nice and came with everything we needed. The staff were also friendly and pleasant to deal with. Overall, it was a great experience

Leisure Partner

6/10

Pleasant

28 Sep 2023

Theresa

The room was nice and roomy, however, the bathrooms (toilets, floors & tub) were not as clean as expected. We checked in on arrival at one office which went well, however, were then directed to another office to \"get our parking permit\". What it turned out to be was a directive to sign up for a time to attend a \"presentation\". We said we were not interested but salesman kept trying to reason with us. He implied we were not very smart to turn this down and claims our $200 payment we'd receive would be wasted. When we asked again for the parking pass, he was rude and didn't speak to us upon leaving the office. We didn't care for this treatment and lack of disclosure regarding the sales presentation on their website.

Leisure Family

6/10

Pleasant

25 Sep 2023

james

Our room could have been a little cleaner, when we first walked in dirty paper towels on the counter covered in dirt/ fist were left. Bathroom wall in the king bedroom was dirty, looked like it had some dirt and urine spots in it :/
Vent in living room was covered in dust.
Bedding was clean, we had to wash a few of the dishes before use due to them being dirty.

Coffee pot was clogged - spilled everywhere fist use.
Staff was nice
Housekeeping was fast when we called needing a few items

Leisure Family_with_children

10/10

Exceptional

24 Sep 2023

Lakeisha

It was Amazing Clean check in was a breeze it was so nice i will be staying here again

Leisure Family

10/10

Exceptional

24 Sep 2023

Denise

It was perfect for a mom, daughter, granddaughter weekend!

10/10

Exceptional

18 Sep 2023

Autumn

Clean and roomy for our family. The hot tub was so nice after a long day out. The kids loved the indoor pool.

Friends_and_family Family

10/10

Exceptional

17 Sep 2023

Vipul

It was very good stay. Hotel was very clean.

Leisure Family_with_children

10/10

Exceptional

16 Sep 2023

Vicki

I was very surprised to discover how nice this property actually was. I had originally booked a penthouse unit with 2 bedrooms and one bath. Although it was defined as handicapped accessible, I wanted to make certain it was truly accommodating. I called the facility directly after booking, and they switched me to a first floor unit that was fully designated as such. To my surprise, it had the same two bedrooms, but with 2 full baths! The beds were very comfortable, and the balcony off the king bedroom overlooked the outdoor pool, fountain, and courtyard. Because of after hours check-in, we had to go to another facility to do that, but it only about 2 miles away. And because we were departing before anyone was at our location, I called to see what we must do on the check out. It would have been helpful to have that information in writing at the condo, but I spoke with a very nice individual who answered all of my questions. Everything we needed was present--from towels to dish soap. Would I stay here again? Absolutely, and without any hesitancy! The only comment I would make is about accessibility in the two bathrooms. The king room that had the spa tub within the area, had the fold-down seat, but no shower. The other bedroom, next to the bathroom, had a handheld shower sprayer, but no seat for the tub. I would suggest looking into making at least one tub truly accessible. Otherwise. this was a great stay with all or more than the comforts of home.

Leisure Family_with_children