Name: Residence Inn Branson
Address: 280 Wildwood Drive South, Branson, 65616, US

8/10

Excellent

27 Jul 2026

Thomas

Our room was a one room studio, the only drawback in the room was no door to separate the bathroom/washroom from the bedroom. If my wife was sleeping while I was getting ready I had to try and use as little light as possible from the shower area to use the sink because there was no door to separate the sink from the bed area. Otherwise the room was great for the two of us. The kitchen and dining area was just right for our needs. The hot breakfast provided for the Inn was utilized and welcome for us because I am a rise and eat kind of person so my wife could sleep in while I went to eat where I would not disturb her. The only drawbacks to the stay was that the basketball goal was not in working order if I had wanted to play and the indoor pool was not quite big enough from more that about 6-8 people to move around comfortably. Also the bottom of the pool was rough enough to scrape a knee or elbow or whatever happen to skim the bottom a little too hard. Over all we had a very pleasant stay, check in/check out was smooth and there were no problems signing up on-line through the third party.

10/10

Exceptional

29 May 2026

Fred

Very friendly and accommodating staff.

Partner

6/10

Pleasant

24 May 2026

Danielle

Older hotel that is very dated. Only 1 elevator and it sounded funny. So be prepared to use the stairs.
Staff was nice. But hotel is definitely way overpriced.

Family_with_children

8/10

Excellent

23 May 2026

Timothy

The front desk hostess Terah was extremely helpful and professional she made sure family members arriving later rooms where on my floor.

Family_with_children

6/10

Pleasant

20 May 2026

Jon

The breakfast was OK. Nothing special about it. Same thing everyday. Hot tub was inoperable. Rooms were clean , hallways dirty. Has a structural problem that needs addressed. Hallway to the right of the elevator is sinking to the left.

Family_with_children

10/10

Exceptional

17 May 2026

Judy

Staff very friendly and accomodating to our needs including our pup who thoroughly enjoyed those Milk Bone treats every time we passed by the front desk!

Pet

10/10

Exceptional

02 May 2026

Ely

Staff very friendly and helpful

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Jerald

Breakfast was great!

Partner

4/10

Poor

08 Apr 2026

Randall

No network tv, need to change carriers

Partner

10/10

Exceptional

25 Mar 2026

Susan

Staff was super friendly and helpful. They offer a service that will deliver show and activity tickets to your room, which is nice. Pool was clean. Carpet did not seem vacuumed, but room was very clean despite that.

10/10

Exceptional

01 Mar 2026

Ashley

The staff was so friendly!! We loved our stay!

6/10

Pleasant

15 Feb 2026

Susie

Room was in fair condition. Needs some updating (bathrooms specifically). But seemed to be clean and easy access to the strip. Felt like things were a bit crowded for the space with the amount of furniture in the rooms and living area. It met our needs for a reasonable price. I would stay again for the price. Staff very friendly and helpful. Didn’t try the breakfast buffet.

Leisure Family_with_children

8/10

Excellent

09 Feb 2026

Michael

Pool seem like it had musky smell but other than that staff was great.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Nigel

The front desk staff were absolutely amazing. From an extremely easy check-in and wonderful service at breakfast! We will definitely be back :)

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

J Wayne

Staff was very accommodating

8/10

Excellent

08 Jan 2026

Courtney

It was a great stay!

10/10

Exceptional

03 Jan 2026

Larry

Staff was knowledgeable and very kind. The property is in a renovation mode but it is still clean and very respectful.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Stephani

Nice staff, very helpful and attentive!

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Bethany

Great

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Marconi

the room is very clean and very spacious

Leisure Family

8/10

Excellent

02 Dec 2025

Thomas

Everything was great. Fit us well with a large family

Friends_and_family Family

4/10

Poor

01 Dec 2025

Tim

Room is completely falling apart. Doorknob falling off, mold in shower, door separating, latch didn't work, furniture old and uncomfortable, pull out warped and sagged. fireplace doors fell off when walked by. Have a sign in lobby saying remodel in spring. That is not an excuse to overcharge for a POS room. Marriott should be embarrassed to have their name on this property.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

J

Staff was exceptional

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Kimberly

Very nice

Partner

10/10

Exceptional

30 Oct 2025

Robert

Awesome front desk staff. Everyone is so friendly!

6/10

Pleasant

29 Oct 2025

John

Elevator was very difficult to use. Button for B didn't work after many efforts.

Partner

8/10

Excellent

24 Sep 2025

Heidi

Good

Leisure Partner

8/10

Excellent

19 Sep 2025

Dustin

Great staff. Room was well cleaned and location was great. Property is going through a remodel but it isn’t overly disruptive. Quiet and secluded away from the craziness of the landing and Main Street.

Business Self

10/10

Exceptional

29 Aug 2025

Richard

It was an older hotel but it was very well maintained and it was clean. The staff was very friendly and we wanted for nothing.

Leisure Family

8/10

Excellent

22 Aug 2025

Carolyn

Nice place to stay

We chose this hotel because it advertised a whirlpool/hot tub and it has been filled with concrete. That was very disappointing. Other than that is was nice, clean and in a good location.

Partner

4/10

Poor

07 Aug 2025

ricky

There are signs telling of future renovation plans. Well, they cant start soon enough. This Residence Inn is in poor shape. Cleanliness is lacking. My room had either dust or mold on all the air vents as well as the return air. Yuck! The ice maker was not operating in the refrigerator. I asked where there was an ice machine because it didnt work and was told there wasnt one and that it wouldnt be fixed until the renovation. I advised that ii'm paying premium prices for this room and that answer was unsatisfactory. I have stayed at many Marriott properties, but never have I experienced such a run down property. Carpets are worn through. Some windows are fogged because they have lost their argon gas. The selection for breakfast was pitiful. Next ti.e in Branson i will go back to the Castle. Half the price and mych better property.

Leisure Self

2/10

Poor

31 Jul 2025

Michael

I received a call today while driving down to the hotel. The call from the hotel was to inform me that they overbooked because it is one of there busiest weekends.

I was then told that they were NOT able to keep our two bedroom reservation and would be putting us into two, one bedroom rooms. I booked a two bedroom suite for a reason as i was traveling with three kids and wanted everyone in the same room.

This is UNACCEPTABLE. I have stayed with Marriott for 20+ years and NEVER been treated like this.

Leisure Family

2/10

Poor

17 Jul 2025

Jane

We have stayed at many beautiful Marriott Hotels. This hotel was like Motel 6. Actually that might have been nicer. From the front entry to the back door entry it was filthy dirty on day one and three days later it was still that way. Our room had hairs in the shower and bathroom. There were drips down the sofa and the bed skirt. I had to wear shoes in the room it was so dirty. The front desk person told us there were no additional rooms to move to. The next day we met a new person who helped us to move.

Leisure Partner

2/10

Poor

22 Jun 2025

Kaitlyn

Was told by a very rude female employee that our room was not ready and she didn’t know when it would be, even though it was check in. Waited two hours after check in for our room with a 10 month old who was tired of the car and needed a nap. Called the front desk to inform them of this and was told it still wasn’t ready and they didn’t know when it would be. With a screaming 10 month old, my husband and I had to figure something else out so we cancelled the room. We were still charged 80% of the room cost. Would NOT recommend this hotel.

Also, the lobby was so so very hot. I can only imagine what the rooms are like.

Friends_and_family Family

4/10

Poor

20 Apr 2025

Tresa

Heavy feet

People in room above walked heavily until after 1 am

Partner

8/10

Excellent

07 Apr 2025

Timothy

Started stay in 1 bed studio. Room was clean but somewhat outdated. Bathroom tile cracked and dirty grout. Bathroom sink did not have drain stop. Was upgraded to 1 bedroom suite which is identical except for door between living and bedroom area. Bedroom suite was in better condition overall. Staff was very polite and friendly. Good value for price.

Leisure Family

8/10

Excellent

14 Mar 2025

Butch

Excellent Location

Nice accommodations. Conveniently located with the convention center.

Business

6/10

Pleasant

03 Mar 2025

Amanda

Arrived Friday to stay thru Monday. Booked online for a certain price but upon arrival was charged almost double. We even had the friend/family discount. After some confusion and frustration, and ARGUING WITH US,they decided to give us a flat $99 a night rate. That was appreciated, however, still not as good as the deal online. The pool was open, but NO HOT TUB. It was out of order and there was NO VENDING or MARKET available. Our room was nice and clean, but by late afternoon our AC broke and the window fell out. Maintenance came and couldn't fix it so the whole system was turned off at the fuse box and we were UNABLE TO CHANGE ROOMS. They were too busy cleaning for guests who hadnt arrived yet, instead of serving us who were already there. So we froze with no heat all night thru the next morning. They DIDNT compensate for that inconvenience at all.The TV and remote were janky and the lag of internet made it almost unwatchable.

10/10

Exceptional

16 Feb 2025

Jake

Everything was great!

Leisure Family

8/10

Excellent

12 Feb 2025

Butch

Nice Stay

We stayed in a one bedroom unit. It was in good shape. We plan to return to this hotel again soon.

Friends_and_family Family

8/10

Excellent

05 Jan 2025

Rebecca Baker-

The front desk and breakfast staff was extremely helpful and efficient. The facility is laid out nicely however it is in serious need of a refresh such as new carpet and new couches at least the two rooms that we rented both needed it. Also, we did not request one of the rooms to be cleaned and they never cleaned the second separate room the entire week and when we ask about it, they said they were linked together, which makes absolutely no sense because they were two separate rooms and the one had nothing hanging on the door saying do not clean. When the second room requested clean towels when they came in to put the clean clap towels, they didn’t even pick up the dirty towels, which I’ve never seen a hotel not at least take out the dirty towels when they bring in the clean towels. The cleaning staff seems to be somewhat lacking.

Leisure Family

10/10

Exceptional

08 Dec 2024

Tim

The entire staff was extremely pleasant during the entire stay. If I needed anything, they took care of it promptly. I would definitely stay there again.

Leisure Friends

10/10

Exceptional

30 Nov 2024

Mauricio

The property was in a nice and peaceful location. The staff was friendly and polite and overall amazing. The breakfast was also amazing compared to typical hotel breakfasts. I loved the waffels and I looked foward to eating them on my second day stay. The room was super roomy with a kitchen, a work desk, and a couch. I don't have anything bad to say. The hotel was.very reasonably priced. I would definitely consider staying at this hotel.

Business_and_leisure Self

8/10

Excellent

25 Nov 2024

Mark

It was quiet and relaxing and the staff were friendly and helpful. For sure will stay here again.

Leisure Family

4/10

Poor

07 Nov 2024

Verified traveler

Tired, dirty and dated

The rooms are old and dated. Facility is dirty and warm out. Breakfast was extremely disappointing.

Business

8/10

Excellent

03 Nov 2024

troy

When we checked in, the gentleman that was working was super nice, very helpful and very polite. Very friendly. We did meet another gentleman at checkout as well as throughout the week, his name is john, this guy john, deserves a major raise, he is super nice very friendly very talkative very informative, and if you need anything in town or any type of review of anything, ask him. He is honest and very polite. Super super nice guy. I would dare say we made a friend with him. The rooms? They are pretty much okay, we were in 109. They are safe it's a very safe neighborhood, the breakfast is good, it's your typical residence inn. The toilet paper? That Still could be , softer than 30grit sandpaper. The gunk underneath the drain guard in the shower was gross my wife cleaned that out so I'm going to say housekeeping needs a refresher course or educated in their duties. (Look on and around the hallway banisters) You could see where they've done shortcuts. The guests see that as well. I would definitely stay here again. But I honestly, am very very impressed with john. BONUS! John looks like Major Dad!

Leisure Partner

10/10

Exceptional

30 Sep 2024

James Ronald

rooms/hotel very clean, breakfast was great, staff very nice

Leisure Partner

10/10

Exceptional

29 Sep 2024

Smith

We will truly stay there next time. Excellent for sure. Great staff at desk and sweet breakfast worker. Thank you.

Partner

10/10

Exceptional

16 Sep 2024

Verified traveler

Hotel never made me aware I was going to have sleep with a window until A/C. Yes there was sweat all night. Very outdated for the price. Only stayed here cause full size refrigerator and need a freezer.

Business

4/10

Poor

11 Aug 2024

Jared

We reserved our room for 5 people. There were no extra blankets, pillows or towels. We called the front desk and were able to get extra towel and one extra blanket, but no extra pillows. Our room was not very clean, the shower had black dirt and grime all over it. The entire room smelled of mildew and mold. The pool was dirty with bugs and garbage floating around in it. As we were packing up to leave someone was trying to get in our room. When we answered the door to figure out what was going on it was the housekeeper who said someone checked out under our room number and they were trying to get in to clean; this was at 7:30 in the morning. Our family far was less than satisfied with our stay, especially after paying over $500 for only two nights. I absolutely do not recommend staying here.

Leisure Family

6/10

Pleasant

10 Aug 2024

Monique

The room was great. The only issues were bugs constantly cane in the room. I believe I killed about 13 bugs while there. Also, there were cob webs around the room. Other than that, we enjoyed the room!

4/10

Poor

29 Jul 2024

Luanne

The room was not very clean. Air conditioning in the building was not working and had not been for some time.

Business_and_leisure Family_with_children

2/10

Poor

28 Jul 2024

Luanne

The air conditioning wasn't working. There were large bugs in the room. Rooms were very dirty.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Diona

The room was beautiful and very clean! Breakfast was great and they had a playpen for my 4 month old ! The AC wasn’t working downstairs, but we did not spend time down there aside from breakfast so that wasn’t really an issue! The AC worked in our room and that’s what mattered! Great experience

Leisure Family_with_children

8/10

Excellent

02 Jun 2024

Kim

the room was spacious & lots of amenities .. however the bathroom was tiny .. the lighting around the mirror was very dim & the mattress on the bed was so firm it was very uncomfortable. I slept on the sofa part of the evening because it was more comfortable

Partner

10/10

Exceptional

17 May 2024

Scott

Our experience checking in was flawless and the staff was very enjoyable! We will definitely use again

Leisure Family

4/10

Poor

14 May 2024

Stewart

Staff was very accommodating but the a/c didn’t work.

Leisure Friends

10/10

Exceptional

21 Apr 2024

Carol

Loved thate kitchen and separate bedroom. Also had great hot breakfast in the morning. Sean was awesome to come to our room to hook up our living room TV to internet! Only thing did not like was kids running up and down the hall for hours and people in room directly above loudly walking from one side of room to other after 11 pm until midnight...if trying to exercise, go to exercise facility or walk outside so not to keep others awake, but that was not property, just inconsiderate other people

Leisure Partner

10/10

Exceptional

23 Mar 2024

Chad

Nice, quiet and easily accessible to all of Branson. Very comfortable bed.

Leisure Family

6/10

Pleasant

22 Mar 2024

Verified traveler

Expected more from Marriott

Shower was dirty, bathroom floor was sticky, sofa mattress was super thin. Asked for an extra blanket and never received it.

Friends_and_family Family

8/10

Excellent

17 Mar 2024

brenda

Property was at a great location to our activities and staff was super friendly

Leisure Family

2/10

Poor

15 Dec 2023

Diane

Bed was uncomfortable, no extra blankets or pillow cases. No housekeeping. Dated and shower leaked.

Leisure Partner

2/10

Poor

03 Dec 2023

Christopher

Over booked

Showed up at 10pm to check in and was told my reservation was canceled because it was over booked. The people at the front desk were helpful finding another place to stay.

Friends_and_family Family

8/10

Excellent

01 Dec 2023

Verified traveler

Good stay

Decent place. Walls are a little thin but not too bad. The toilet in our room probably could use a new flapper also. Overall was a good stay for 1 night. They were able to give me a late checkout also which was much appreciated to not have to rush in the morning.

Friends_and_family Family

6/10

Pleasant

22 Nov 2023

Randy

Don’t waist your money

This place is not good, the sleeper sofa was dirty and gross, it needs to be replaced. You shouldn’t advertise the sleeper sofa , it is unusable, we had to use an air mattress for our kids. The dishwasher was broken. This place was not worth the price we paid. We will not stay here again. We should get part of our money back.

Friends_and_family Family

6/10

Pleasant

16 Nov 2023

Verified traveler

Good but needs some work.

Its a great layout and location. However one of the remotes did not work, water on the floor in the bathroom, and ceiling in bathroom is leaking. We talked with the front desk and they will address it.

Partner

2/10

Poor

09 Aug 2023

Stacie

Dirty and run down

Leisure Family

10/10

Exceptional

27 Feb 2023

Debby

Great place to stay

The stay was wonderful. Beautiful room and friendly service.

Friends_and_family Family

10/10

Exceptional

02 Jan 2023

Sarahi

In the front desk was so friendly , smell clean

Friends_and_family Family

8/10

Excellent

01 Dec 2022

John

Branson with friends

Very roomy and comfortable. Suggestions for improvement: softer toilet paper, lower bath gel, shampoo, conditioner dispensers in shower, fix toilet paper holder.

Friends_and_family Friends

4/10

Poor

28 Nov 2022

Jana

Dirty room - pet hair and trash under sofa, roll away lumpy and bad springs , broken exterior window, basketball court right outside window - noisy, shower design terrible - no curtain or door - water all over, layout of room not good for family as bathroom was through bedroom. Service was good. They tried.

Friends_and_family Family

6/10

Pleasant

26 Nov 2022

Kristen

Pool was filthy! No ice machine, heard kids, running & jumping from the floor above us. The trash can at the door we entered was overflowing the day we checked in 2 days later it was finally dumped!

Leisure Family

4/10

Poor

20 Nov 2022

Amy

We drove all day and was expecting to check in at the time that was on my email confirmation. I went at 3pm and was told my room wasnt ready. I was told to give them another hour. So we come back an hour and half later and was told it still was not ready. I asked the front attendant if there was anything he could do and he said he vould cancel my reservation. I told him i would look for somewhere else and let him know. After calling hotels for 20 to 30 mins from my car in the parking lot. My only option was to wait or start driving the 30 mins to the next town. When i went back in my room was miraculously ready. Upon enter to the room its smelled like no one cleaned it. There was a mouse trap between the fridge and cabnet that my kids could have picked up. And the worst part was the pool didnt have heat. We found a pvc pipe in the deep end and the pool room was 55°. I felt like the morning staff were great but they left a maintenance man runningbthe front counter at check-in. Thats not okay.

Leisure Family

6/10

Pleasant

22 Oct 2022

Michael

We had a king suite and the king mattress was extremely uncomfortable. We asked for sheets for the pull out sofa and we’re handed one flat sheet, no blankets, no pillows, we were told that was all they had. I was very disappointed in the lack of sheets and pillows for a room that was supposed to sleep 5.

Friends_and_family Family

6/10

Pleasant

30 Jul 2022

Jonathan

We didn’t get our room cleaned once and I had to set my trashcans out multiple times and had to get toilet paper and towels everyday. I put yes to cleaning services. There were 5 of us and we needed it. Also, the pool did not work the whole time we were there and weren’t even notified until we got there. I would have gone somewhere else. The hallways were hot and stunk as well.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2022

Verified traveler

The suite was spacious and comfortable. Very nicely decorated. We had a quiet and comfortable stay. Very pleased with everything.

Friends_and_family Family

4/10

Poor

18 Jun 2022

Verified traveler

Terrible. Plenty of other places to stay

Rooms had tons of dust everywhere. Baseboards were disgusting with 3 inches more of dust. Vents were the same. No air conditioning in the halls or main eating area, it was over 100° in the hall at times. Pool was small and filthy AND closed on and off. They didnt have a working hot tub ever. You have to request for your room to be cleaned 24 hours in advance. Clearly had never been cleaned before. Bathrooms are not disability friendly. They sent a wobbly chair to sit in the shower, as im disabled. The chair flipped and i hit my head. This was not a traditional hotel run by Marriott. Marriott should be embarrassed to run such a unclean hotel.

Friends_and_family Family

4/10

Poor

26 Mar 2022

Nick

The front desk staff was not very friendly or helpful when it came to customer service. My kids were super disappointed the pool was shut down in which we did not find out till we got there even though I called and asked. They left a pack n play in our room for my baby that was broken. when I asked the front desk they didn’t have any more left in the hotel nor seem to care my son kept hitting his head on the hard bar at the bottom of the pack n play. We were very disappointed in our stay and will no longer stay there in the future.

Leisure Family_with_children

4/10

Poor

26 Mar 2022

Karlton

I wish something was said prior to booking the room the pool was closed.
It's spring break with 2 teenagers and expecting a pool, it was a disappointment.

Leisure Family

2/10

Poor

21 Mar 2022

SANDRA

When we arrive they give me a study of the basement bathroom was dirty smell badly.Also they give me the suit wich i had not rented.after 3 hours waiting they give me another one but they charge extra.

Family_with_children

4/10

Poor

21 Mar 2022

Markjon

The building is older and out of date. When we booked the kids only wanted an indoor pool. When we arrived it was “under renovation”. No one was working on it for the 5 days we were there. Someone including Expedia should have told us when we booked it. They gave us a small discount, but that didn’t matter to the kids of course. The door to enter constantly won’t open with key cards and had to get new key cards 3X—yes 3X! While waiting in a line of 4 people (only one worker at front desk) she felt the need to chat it up with a client—asking where they were from, etc. No one cares! Be friendly—check people in and that’s it—we’re all waiting in line (to not use the pool and get our keys reprogrammed).

Leisure Family_with_children

2/10

Poor

26 Oct 2021

Trevor

Business trip

Late arrival check in was slow. Shower had low pressure. Not as updated as other residence hotels in the area. But price was higher at this location

Business

2/10

Poor

11 Oct 2021

Jeffrey

Don't Stay Here

We will never stay there again. They gave a us a room that smelled of smoke. When I called the desk they said they were booked and had no more rooms. Then we went in the bathroom and the ceiling was leaking water all over the toilet every time someone flushed above us. After I complained about that they somehow came up with a room.

Partner

6/10

Pleasant

08 Sep 2021

Brent

The hotel was very outdated and didn't feel very clean in the room we had. We could hear the toilet flush and people walking around above us. Was very disappointed to find the pool and hot tub was down and was not able to get out of our reservation.

Leisure Family

2/10

Poor

08 Jul 2021

Verified traveler

I have come to expect a good stay at any Marriot, but this was a horrible exception. There was a water leak in one of the bathrooms, dirty sheets on the bed, roaches in another bed, and the refrigerator was leaking and soaking the carpet. We were told they wouldn't have a maintenance person to help with our room until after our stay. It was a horrible experience and we ended up having to leave and find a different hotel for the night.

Leisure Family

2/10

Poor

21 Jun 2021

Verified traveler

The basement rooms not good. Damp, smelly....
Common areas not any better

Leisure Family

8/10

Excellent

28 Mar 2021

Verified traveler

This is one of the most expensive places my family has stayed at and overall it was nice, I did notice a few things that I thought were odd for the price of one night. Things like broken outlet covers, and a well slept-in pull out mattress in the couch. The overall experience was great but I was surprised by some of the little details.

Business_and_leisure Family_with_children

6/10

Pleasant

22 Mar 2021

Verified traveler

We made reservations for Thursday - Sunday and once we made it they only has us booked for Friday-Sunday , thank God I keep up with all my confirmation numbers and etc . They had no vacancy for that Thursday and told us there was nothing they could do , but once he realized they were at fault they called around to every hotel in Branson to find us somewhere to stay , after two hours finally found one and they covered the cost . Also , they didn’t have enough towels , they were out completely for awhile . Besides that , it’s an absolutely beautiful hotel and everything was lovely .

Leisure Family_with_children

8/10

Excellent

21 Mar 2021

Verified traveler

Great, only one problem for us

The room was clean and the facilities were quite nice. The only issue we experienced was that front desk staff were often completely unmasked or only partially masked. This set a tone for the rest of the guests which was that masks were not worn regularly I side around others. This was disappointing and the only real issue with our stay here.

Partner

2/10

Poor

19 Mar 2021

marla

Go elsewhere

The room was dirty and unclean pillow case. No towels in the pool area and the employees were too busy smoking in the front together to help customers. I would not recommend this place to anyone. Save your money and go elsewhere.

Friends_and_family Family

8/10

Excellent

28 Feb 2021

Pam

The free breakfast was barely worth what I paid for it. The clerk at checkout was dismissive.

Friends_and_family Family

10/10

Exceptional

22 Feb 2021

Verified traveler

The staff was wonderful. We enjoyed our stay. We would go back.

Leisure Partner

8/10

Excellent

10 Jan 2021

Verified traveler

The night time front desk worker was awesome and helpful. The day time worker was ok. The room had a few tiles that we cracked and the pool was cold with a broken window but they are getting it fixed.

Friends_and_family Family

10/10

Exceptional

05 Jan 2021

Verified traveler

We had a great time but the only problem I had was that everyone coming and going were required to wear a mask due to Covid. I did not have a problem with this the problem I had was that the front receptionist did not wear one and neither did half of the employees. The other problem I had was the smoking of employees at the entrance of the hotel when there are posted signs that say no smoking. One last problem was that the employees had their children running amok because of the Christmas holidays. I understand they were out for holidays but the place of employment is not the place for children if they can’t sit down and stay out of the customers way.

Friends_and_family Family

10/10

Exceptional

04 Jan 2021

Kristine

Friendly and helpful staff. Loved the large rooms and location was great. They do allow pets and we were awakened one night by barking dogs, but other than that our stay was perfect! Would definitely stay here on our next trip to Branson!

Partner

4/10

Poor

04 Jan 2021

Verified traveler

I don’t like posting bad reviews but this property was very disappointing. We stayed there because the pool was open, only to find out when we got there that it was not very clean and the jacuzzi spa was “closed for maintenance.” When going to and from our room on the top floor, there was trash/debris scattered in the hallway. It looked like it hadn’t been vacuumed in weeks. Our room was just okay. There were small mold spots on the shower curtain. One room smelled musty. It was very dusty in our room. Not as clean as I would have preferred especially for the price tag. Overall the property was old and needed updated throughout. I can not recommend this property.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2021

James

Really enjoyed our stay very clean and comfortable

Friends_and_family Family

10/10

Exceptional

02 Jan 2021

James

Great HQ for a Branson Family Trip

This hotel was a great place for our Branson trip. Two bedroom suite actually also had two bathrooms even tho the room details did not include that detail. Staff was friendly. Location was ideal. Living area was roomy enough for our family of 5 game night. Will stay again.

Friends_and_family Friends

8/10

Excellent

29 Dec 2020

Verified traveler

The room was clean and had a staffed kitchenette. Outside of the refrigerator being dented and the small shower it was a nice room with a comfortable king size bed. I would stay there again. Worth the money.

Leisure Pet

8/10

Excellent

23 Dec 2020

Verified traveler

Loved the room. Cleaning services were only offered every 5 days (and you had to make an appointment) due to COVID.

Leisure Family