Name: Quality Inn Branson - Hwy 76 Central Downtown
Address: 1835 West Highway 76, Branson, 65616, US

2/10

Poor

03 Aug 2026

Verified traveler

I felt like i was catfished… completely confused and second guessed if I was at the correct location. After investigating… The hot tub has been broken since covid… they refresh the caution tape, so it leaves to to think its temporarily broken? Also the pool water was cloudy and the” glowing blue” water wall behind the pool was covered in rust. I didn’t see the sauna and at this point in time just assumed it didn’t exist… I can’t describe the smell of the rooms… not pleasant. If i only wanted a bed to sleep in for the night, it would have been acceptable. They need to be honest and stop tricking people.

6/10

Pleasant

03 Aug 2026

fred

Room smelled bad had to go buy air freshner and chair in room was so bad would not set in it. Pool was cold just not good over all.

2/10

Poor

02 Aug 2026

Shaun

Do not stay there. The bathroom was dirty and the indoor pool was freezing and dirty.

4/10

Poor

02 Aug 2026

Teresa

The room smelled very musty when we entered. Bedding felt damp due to humidity in the room. Hair in the shower and portion on shower ceiling was falling in. Not a great experience and would never book again. Just because they are on the main drag doesn't mean they shouldn't try harder.

6/10

Pleasant

31 Jul 2026

James

The first night we got to Branson we emptied the truck out and left for a show so we weren’t in the room long, long enough to know the toilet wasn’t attached to the floor and the cleanliness wasn’t that great . Next day up to eat breakfast then gone again came back late went swimming then to take a shower to find out that it was either scalding hot or freezing cold absolutely no in between , was going to call the front desk but several of the buttons were missing on the phone so walked to the front desk, didn’t seem overly concerned and kind upset I asked for another room wanted the room keys turned over in order to get another room , soooo across the parking lot and all the way down the hill again to pack up throw it all in the bed of the truck (while they finished packing I walked to the desk w the room keys) got the keys to the second room walked back down the hill to get in the truck and drive up the hill to open the door to the room that had beds that were slept in dirty towels piled up …. Now it’s going on midnight …. Walk back to the office for a new room , this time we walk in the smoke alarm is cheeping the tile has dried up coffee spilled on it , but the bathroom is clean and the toilet doesn’t tip when you reach for toilet paper it smelled funny but we were exhausted …I forgot, when I was in the office the first time the person behind me had the same problem w the shower .. We will not be staying there again

4/10

Poor

31 Jul 2026

Tom

The staff were very courteous and nice, however the furniture fabric in the lobby and in the rooms looked dirty as well as the carpets. The door to our room had such a big gap between the door and the frame you could see outside. A microwave in the room would have been nice. Our sink drain was very slow making it hard to even wash your hands without halfway filling up the sink. They ran out of butter for 2 out of four breakfasts we had, some of the food was not warm. The hot tub was out of commission. Someone pulled the fire alarm for the building at 1:30am with no fire, so everyone had to leave their rooms. Overall, not a good 4 day stay. We will not stay at this motel again.

4/10

Poor

29 Jul 2026

Joy

We stayed for two nights and was surprised that the towels had not been changed, the beds were not made, and trash wasn't dumped. In other words, the room received no service between days. The interior door hinges on our room, and the surrounding rooms, were in need of being oiled which disturbed our sleep. The bathroom sink was clogged and drained SO slowly that we had to pace the amount of water we ran before shutting off the faucet. The carpet was so nasty that we didn't walk on it without shoes. The ice machine was a long distance from the room, so we didn't bother to make the hike. I paid Expedia for the room yet was charged $2 per night per room for an unknown fee. The staff at the front desk and breakfast room were very pleasant.

2/10

Poor

29 Jul 2026

Andrew

This non-refundable room was mildewed beyond recognition. The smell was so bad that we could not stay in the room. The property had no vacancies and the only staff member on the property grounds was unable to move us to a different room or provide a refund. As a result, we had to eat the $130 room cost and book a different room at our own expense in order to have a room for the night.
I will never stay in any Quality Inn or Choice Hotels property again.
What an awful experience.

8/10

Excellent

27 Jul 2026

Larry

We were very pleased with everything.

2/10

Poor

25 Jul 2026

Dagoberto

Room was not enough clean ! They need to upgrade everything in there.

6/10

Pleasant

19 Jul 2026

Desiree

The room was mostly clean. Not what it should have been for what we paid. It was a pet friendly room and even though I know that previous pet smells probably linger I feel like the room should have smelled better. Floors not super clean, dirt around threshold to the bathroom. Old lotion on the counter from the lotion dispenser on the wall.

Partner

8/10

Excellent

14 Jul 2026

taria

Breakfast was good, staff was incredibly kind and helpful

Family_with_children

10/10

Exceptional

13 Jul 2026

Benton Pierson

Clean room

Partner

6/10

Pleasant

06 Jul 2026

Sheila

Didn’t have no hot water
Everything else was great just no hot water in our room

Partner

2/10

Poor

06 Jul 2026

Cinthia

Please, if you are someone who cares about their health and is traveling with children, do not stay at this hotel in Missouri. It's not just a place for you; the rooms are permeated with foul odors, and I'm not referring to cigarette smoke. The carpets are filthy; you can't walk there and rest. We had a terrible experience at this place this past Fourth of July weekend.

We had booked and paid for a room for two nights, but we couldn't even stay for one. When we went to the room a while later and wanted to shower, the toilet was clogged and the water was backing up into the bathtub. Their solution was to move us to another room. This room was dirty; there was hair in the bathtub, dirt in the corners, and I don't even think they washed the sheets properly.

We went to the lobby to ask for at least a refund for one night so we could find another hotel, but they refused and to this day have never resolved anything. So we went to another very nice hotel, which I will recommend here, for the exact same price. Very clean facilities, a very family-friendly atmosphere, and a safe and clean place.

Partner

6/10

Pleasant

06 Jul 2026

Deidre

The rooms were fairly clean, and although the pool was under maintenance during our stay, we still had a good experience. It wasn’t the best place I’ve ever stayed, but it certainly wasn’t the worst either. It was a good, affordable place to stay, and I would probably stay here again the next time I’m in Branson.

The plus the AC was nice and cold
The Breakfast was decent

Family

8/10

Excellent

05 Jul 2026

Anthony

The hotel was clean the staff was fairly nice there was a couple of them that were completely rude but nonetheless it was a good hotel and a nice day

Self

2/10

Poor

04 Jul 2026

Taylor

Hot tub is broken permanently, sauna is not present, pool was full of dirt and hair. Only saving grace was the breakfast.

Partner

2/10

Poor

01 Jul 2026

Kailey

I had booked a 3 night stay at this location. I had read reviews and went off of the photos advertised for the listing. I was very disappointed to see the room was in way worse shape than what was advertised in the photos. Room had outdated carpet that was stained and smelled. Photos had advertised hard floors, no carpet. There were stains on bedding, lamp shades, dirty walls. Bathroom floor was dirty and there was an empty soap wrapper left on the bathroom floor that indicated it was not cleaned before arrival. Tub floor was also stained black with a dirty shower mat inside. We ended up only staying one night and checking out first thing the next day. Was very disappointed. We still had to pay for all 3 nights due to not cancelling before 4pm which was the exact time of check in. But I preferred to be out the money then to spend anymore time there. Personally do not recommend.

Partner

6/10

Pleasant

28 Jun 2026

Makayla

The room itself wasn’t as clean as I’d expect. The shower was dirty, the bathroom floor had dead flies in the corner and the sheets were stained. The pool was open 10-10 and was one of the main reasons we picked this property (indoor pool and hot tub because rain was expected every day of our trip). When we got there, the hot tub was closed. The next morning after breakfast we changed and went to the pool a little after 10 am. We went in and were told it wasn’t ready but would be ready around 10:30. We went back at 10:35 and the front desk said it ‘wasn’t ready’ to be swam in. We decided to go back to the room, and on our way out we saw the person in charge of the pool who said ‘it’s ready to go, we just heard her tell you that at the front desk.’
All in all, it was okay, but we decided we won’t be staying here again. Spend a little more for cleanliness and hospitality.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Dennis

Everything was good, room was clean, breakfast was great, air conditioning was great, staff was friendly

Partner

6/10

Pleasant

25 Jun 2026

Michael

The stay was alright. Nothing terrible but nothing spectacular. I would consider staying in future.

Partner

6/10

Pleasant

25 Jun 2026

Carmen

I like the most the breakfast we could make our own waffles but the pool can use improvement and they didn't have hot tub..

Family_with_children

10/10

Exceptional

24 Jun 2026

Sulmy

All the staff were very friendly

Family

2/10

Poor

24 Jun 2026

Michael

They charge you a extra 150.00 dollars when you check in and there pool was ice cold and hot tub was drained and not working the water in the shower took over 10mins to get hot over all it was the worse place we have ever stayed at

Partner

10/10

Exceptional

15 Jun 2026

William

Only stayed one nite bed was comfortable. Breakfast was good no complaints. I wasn’t fancy, but it was good place to stay.

Partner

8/10

Excellent

14 Jun 2026

Felton

I was expecting the pool/spa area to be better. The spa is permanently closed. Looks like a major Crack in it. The pool area is dirty and not maintained as it should be. Overall, the hotel needs to be updated with new fixtures. The shower fixtures were coming out of the wall I thought that they were going to break. The cleanliness of the hotel was great. All the room were clean and the linens were very good. Beds were very comfortable along with the pillows. Great stay just needs to be updated and maintained better.

Family

10/10

Exceptional

12 Jun 2026

Barbara A Gereb

Very clean room, breakfast was great, staff super friendly.

Family

8/10

Excellent

11 Jun 2026

Chris

Room was ok, staff nice, breakfast was good, said they have biscuits and gravy, but they didn't. Air conditioning was good.

Partner

6/10

Pleasant

05 Jun 2026

Annie

Room was clean staff was good location was great

Friends_and_family Family

2/10

Poor

05 Jun 2026

Jacqueline

I did not like having bed bugs in both rooms I was shown to. The manager did say they were making some changes and refunded my stay so I could leave without added expense.

Self

8/10

Excellent

01 Jun 2026

Charlette

Nice hotel. Good breakfast. The rooms are nice and tidy. They could just hit the corners a little better

Friends_and_family Family

2/10

Poor

26 May 2026

Sarah

Awful

Partner

2/10

Poor

26 May 2026

Sarah

We stayed there for 4 days over the Memorial Day.Weekend, we got there and the ice machine was broke the entire time.The laundry on-site was broke the entire time.The carpet in our room was covered in stains and I mean , not just a few , it was disgusting!! But I didn't complain. My husband works on the road, so we do travel a lot. We stay in a lot of hotels.And I was very shocked at how filthy this one was. Did I still wasn't going to complain because that's just not who I am. And wear a hotel for 5 years.I know how hard it can be. And it was memorial weekend and they were really, really busy, so I just let it go. Then I check out today and they tried to charge my card a $100. And then they tried to charge it again for 50I had it locked as I always do when I'm traveling because you just never know. So I called up there to find out what was going on. She said that there was sustained lines, I said, what a $100 for a couple stains on towels when the carpet was completely covered in stains. I said, I'm sorry that we did get a couple stains on the towels, we went fishing while we were here, but they were just dirty towels. It was just dirt They could be bleached out. I said, I'm sorry you could not charge me a $100 for a couple towels, my biggest issue.However, is when I called up there, she told me that I had to bring it up with the head housekeeper.If I have any issues didn't give me a contact name or number, anything couldn't herself, i guess?I'll be calling corporate!!

Partner

8/10

Excellent

25 May 2026

Alyssa

Our kids loved the pool area! The front desk staff was friendly and helpful.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Rico

Sauna, hot tub , washer, dryer and tub stopper didn't work . Found hair in bath tub and food crumbs in corner of room by the bed

Partner

6/10

Pleasant

24 May 2026

Lauren

The pictures were not a great representation of the rooms. Not a bad stay but not as clean and fresh looking as the pictures make it seem.

Partner

10/10

Exceptional

15 May 2026

Joshua

I stay here every time I'm in Branson

Family_with_children

2/10

Poor

05 May 2026

Teaira

Room was not cleaned when I arrived the mattress protector was stained and the comforter was stained as well. When we moved the box springs to put the mattress protector on I found a wad of paperwork that looked really old. I asked for a discount for the stay and was told I would see it in my account and did not see it.

Family_with_children

6/10

Pleasant

28 Apr 2026

Rose

I booked off the pictures...not quite what we got. The carpet was filthy..sloppy paint job,whenever that was done and just beat up. Upside..the sheets and towels where clean. The breakfast was very good too. Staff was nice..
There you go.

Partner

6/10

Pleasant

28 Apr 2026

Anne

Breakfast options were scarce, hot tub was permanently closed, pool area needs a good deep clean. Staff was very polite and friendly! Room was clean and amenities were stocked daily!

Partner

10/10

Exceptional

27 Apr 2026

Andrew Tolman

Room was great, staff were great and overall it was a great experience. The breakfast could have been a little better but for the price it was great. The fitness center needs some updated equipment.

Family

8/10

Excellent

22 Apr 2026

Kathleen

Clean room, breakfast average, pool was warm but room needs updating,

Partner

10/10

Exceptional

22 Apr 2026

Reba

The breakfast is really good. Eggs and sausage everyday even gravy biscuits.

Partner

2/10

Poor

20 Apr 2026

Lisa

Awful!

Family_with_children

2/10

Poor

19 Apr 2026

Sara

We didn't even stay after checking in.

There was a stain on our bed and our lamp was broken. Our \"non-smoking\" room REEKED of smoke. The elevator was in a dim corner that made us feel unsafe.

The pool was dirty and foggy with a film on the top. There was a hairball at the base of the water feature (which was rusted) and the hot tub was \"permanently closed\" which no one notified us on the site nor upon arrival. We had to check-in and out our pool towels which was silly for standard pool towels from a 2-star hotel.

6/10

Pleasant

16 Apr 2026

Colleen

The breakfast was good and staff were nice. The room was clean. They should say that the sauna and hot tub are broken and wont be repaired ant time soon. That was the main reason we chose this property. It was our honeymoon booked and prepaid for 4 days. The air conditioner was so loud i could hardly sleep.

Partner

2/10

Poor

14 Apr 2026

Destinee

The manager REFUSES to speak with me and answer my phone call. I encounted insect bites while staying at this location.

Friends_and_family Family

2/10

Poor

14 Apr 2026

Destinee

I was content for the most part until waking up with bites on Sunday morning. I reported it to the clerk and off duty manager. The off duty manager stated there would be an investigation and yet there has not been a follow up call or anything. She asked me not to report to the socials or anything.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Judy

Breakfast was good, air conditioning was ok, room smelled like dog.

2/10

Poor

13 Apr 2026

Rebecca

The room had an odor of mustine like being old, and I wasn’t even gonna hold that against the hotel. There were roaches in our room. The ice machine was broken that was closest to our room. The hot tub was permanently closed.

Partner

2/10

Poor

13 Apr 2026

Richard

To start their hot tub is permanently closed which makes you wonder about the pool. The room was in bad need of repair. There was a light fixture in the bathroom hanging down with a very large gap between it and the ceiling and you could see exposed wires. The toilet seat was not attached and when I went to sit down I almost was thrown to the floor. The mat in the shower was not secure and there were large gaps on the edges of the walls baseboard where you could see behind the wall. Random stains in the bathroom area. We checked into the hotel and then left an hour later, refusing to stay any longer in those conditions.

Partner

6/10

Pleasant

12 Apr 2026

Spencer

Breakfast was ok and the air conditioning kept the room cool for the most part but other air conditioners in the building werent working. It wasnt as clean than would be expected.

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

ken

Hotel was clean, easily accessible from all the local attractions. Staff was very friendly, the morning breakfast excellent. Unfortunately, the advertised hot tub was posted as permanently closed. The main building ice maker appeared to have been broken for some time, and a sign referred you to one in another building. Overall, our stay was a value for the price.

Partner

8/10

Excellent

10 Apr 2026

Ed

Breakfast ok

Partner

8/10

Excellent

10 Apr 2026

Thomas

Room was dated, but clean. AC and heat worked well. The shower head needs to be replaced, not much flow. Breakfast was good. Would stay there again.

Partner

2/10

Poor

06 Apr 2026

James

Pets not allowed
Saw no gym on property

Family

2/10

Poor

03 Apr 2026

Ricky

They claim to be pet friendly, but there is a $20 fee in addition to the Hotels.com price. There is also a $2 hotel service fee that they don't tell us about.

Breakfast was terrible the first morning. We did not try it again.

We were at the end of the building. It took about 5-7 minutes to get hot water to the shower.

Only discovered the extra charges when I looked at my credit card bill. When I called about the extra charges they refused to make an adjustment.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Mayra

Breakfast was good overall , made your own waffles . Room was clean , quiet environment . Pool was decent , hot tub was out of order at this visit .

Self

6/10

Pleasant

31 Mar 2026

Elijah

The breakfast was okay, the air conditioning worked. The room was okay. It didn’t meet my level of expectations

Friends_and_family Family

2/10

Poor

30 Mar 2026

Melisa

Room smelled like mildew and terribly musty. Door was kicked in like someone was kicking it constantly and wouldnt stop and you can see the outside through the seals. Tub didnt have a drain plug, tried calling front desk no one ever answered. Paid a deposit and a house cleaning fee, which was unacceptable especially for them not. Cleaning it or bringing clean sheets or wash cloths or towels. Our stay was horrible. The Chair had stains all over on it, the temotes didnt habe a back case on it. Im.so very disappointment and upset about this stay considering the money you spent for it. WE WILL NOT BE BACK!!!!

6/10

Pleasant

30 Mar 2026

Susan

Orange juice was frozen, coffee was weak, biscuits were gummy, gravy was overly thick; otherwise breakfast was ok. Pictures and sales information indicate inside entry to rooms. Not the case, all rooms had outside entry. Rooms were clean but one smelled of smoke. Staff was quick to respond to issue.

Friends_and_family Friends

2/10

Poor

29 Mar 2026

Silvia

We didn't eat at the place the room didn't feel clean the bed covers had a yellow stain the bathroom was not clean.the place at all was not what we expected.
The place is just not clean .

Friends_and_family Family

4/10

Poor

26 Mar 2026

Amy

Several breakfast items were gone and not replenished well before breakfast time was over. Room was fairly clean, but grimy in corners & edges. Air conditioning was good for our room, but not for some other rooms on our floor. The pool & waterfall area was very misleading from the picture. The photo shows everything clean & pristine, but in person there was mildew, paint peeling on walls, random carts with stacks of hotel items sitting in hallways. The fold-out sofa bed in our suite was stuck and wouldn't unfold without a great deal of force. Staff was kind, but the condition of the hotel was poor. Unfortunately we didn't have any other options for the night, otherwise we would not have stayed.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Paige

Transferred to two different rooms due to our first room they put us where the people with pets stayed and my room wasn’t even cleaned when we got there door was wide open. Then our second room didn’t have ac and they told us the next morning they would transfer us rooms once again.

8/10

Excellent

22 Mar 2026

Allison

Room was clean just outdated. Staff was amazing and the breakfast was really good- possibly just add a water option as well for beverages. The pool was cold, and couldve been a little cleaner

Friends_and_family Family

2/10

Poor

20 Mar 2026

Robert

Don't take pets on vacation

Family_with_children

10/10

Exceptional

20 Mar 2026

PAULA

It was a clean room free breakfast and great location it was a great deal for five nights
We would stay there again

2/10

Poor

19 Mar 2026

Anthony

No hot tube like it says there is. No way to reach the front desk seen some bugs in the room blankets looked like they had c** stains on them (both beds) the heater didn't work and it 17% outside and we sat there waiting to be checked into our room that I preschuled a week in advance and my room still wasn't ready till almost 6 . No microwave in the rooms and one ice machine in a completely different building then the main building .

2/10

Poor

17 Mar 2026

Philemon

I wouldn’t recommend the suite to anyone!! Nightstand light didn’t work, couldn’t watch tv in bed because the tv is definitely in the wrong location. And in that location where the tv is it’s only a chair and a desk chair. Could get a good night sleep because of the outside lights shining through the cracks around the door. Definitely could use better looking curtains. Parking around back is definitely a bad location for vehicle break in. And please send me my 100 deposit which is ridiculous for what the experience I went too. Thank you!!!!

Partner

8/10

Excellent

17 Mar 2026

Suresh

Nice staffing and room service. Breakfast was good and room was clean..

4/10

Poor

10 Mar 2026

Aleasha

When I booked the room it said the property had a working hot tub and sauna ! That was not the case at al. Plus there use machine was broke.

Family

10/10

Exceptional

22 Feb 2026

Kurt

The room was clean and checkin a breeze

Family

8/10

Excellent

17 Feb 2026

thomas

Staff was excellent. Room needed work. Nasty baseboards

Friends_and_family Family

2/10

Poor

16 Feb 2026

Amanda

First off. I had stayed at this hotel previously about 10 years ago. And had an amazing stay. I'm not sure what happened in those ten years, but at the very least, it's false advertisement on the Hotels.com website. As all the pictures and information do not match the actual condition of this hotel. The pool area is run down and the hot tub and sauna are not in working condition. These should be removed from the hotel description as the lady at the front desk told me they are permanently closed. The pictures are very deceiving as well because the area is very run down, the waterfall feature in the pool area is broken and rusted. The water in the pool is not heated. Tried to get ice from the room where they have the ice maker and vending machine. Our key card did not work to gain access. At the very least, changes should be made to the pictures and description of the amenities as obviously they have changed. I would have chosen a different hotel if I knew this one has been run down over the last 10 years. We work very hard physical jobs and we were looking forward to the sauna and a soak in the hot tub.

Partner

2/10

Poor

15 Feb 2026

Bethany

The room was nice but there was nobody in the lobby! It took 30 mins standing outside trying to get short of someone to get us our room keys!

Business_and_leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Nicole

Staff was very friendly and room was clean and confortable.

Partner

4/10

Poor

10 Jan 2026

Merrita

The room was not vacuumed, the floor in the bathroom was dirty, there was no microwave in the room, and the air conditioner/ heater was very loud and did not work correctly. There was no ice machine in the building at all we had to go to the next building to get ice. The hot tub was permanently closed, and the indoor pool was very cold.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Jessica

Everything worked great and the people there are so amazing!!

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Christina

I found this Quality Inn in Branson to be very typical for the area. These hotels are showing wear and tear as they have hosted numerous guests over the years. As for cleanliness, it was adequate for our needs. The fixtures and bedding were clean and the shower pressure was nice. The grout and caulking in the shower area could be replaced or deep cleaned to give a cleaner nicer look. We also had a towel that was clean but stained. I didn’t let it bother me and just left it in the tub with the other dirty towels when we left. Breakfast, even though we didn’t try any of it, was well stocked and had several variations of foods that looked good. Overall it was fairly priced and suited our needs.

Leisure Family

4/10

Poor

04 Jan 2026

Shirley Ronette

Did not meet expectations. No hottub. Poolview rooms could not access pool, had to walk through another wing.
through another wi g

Leisure Family

2/10

Poor

02 Jan 2026

Jill

Heater in room did not work; maintenance did a 'quick fix' but room stayed cold in 19 degree weather. Only one ice machine on property didn't work, so we didn't even stay; we checked out shortly after arrival, and clerk would not give me a receipt for what I paid. Unacceptable. I will ask for a refund since clerk could not do it.

Leisure Family

10/10

Exceptional

31 Dec 2025

Pamela

Felt safe and enjoyed my stay very much, will stay there again

Leisure Self

4/10

Poor

28 Dec 2025

Rodrigo

The room was dirty, I found mold in the refrigerator, and the freezer was completely frozen over. The shower head was spraying water from the bottom instead of the top, the sink was clogged, and the beverage and microwave area was out of service. At breakfast time, at 9 am, there was no juice left (since breakfast is from 7 am to 10 am, there should have been enough food until 10 am).

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Kim

Room had a little heater to heat the room, my bed didn’t have a blanket and I froze the first night. They did get a me a blanket but the heater….I have no clue what that was about. Breakfast was ok too. No microwave in the room.

Business

4/10

Poor

28 Dec 2025

mark

When we arrived at 11 pm and checked into our room one of the beds was partially unmaid and looked as if someone had rolled around on it while eating chocolate and got it all over the sheets. Went to front desk and were told they had no other rooms and were given sheets to re-make up the bed. The bathroom was undesirable and the Free Breakfast was sub par. I will say the woman at the front desk was nice and very apologetic. Things were out of her control and she did the best she could.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Stacy

We drove a significant distance to the hotel for our kid's birthdays. We picked this location, 1. Location 2. Price. 3. We could bring 2 dogs.

Our kids had counted down the days for our trip and their surprises. As we neared the location we kept resubmitting the address because it kept taking us between the storage units and the cemetery on hwy 76. We called the hotel 8 TIMES with NO ANSWER OR RECORDING, as we continued to drive for an hour. We decided to stop at O'Rileys and ask for directions, and come to find out it is down by the Applebee's about 2.5 miles away.

When we got there, the attendant Karen (yes, her name) was sitting on the wall back behind the desk and had been playing on her phone. Who's not to say she didnt have a call or two come in, but for an hour? I mentioned that we had tried to call because we were lost and unable to find it, all that was said \"oh I'm sorry...\" as she typed on the computer. Keep in mind, we were checking around 6:15pm. As she is asking for my credit card, she asks about the dogs. Then informs me, it will be an additional fee per pet (did not mention per night). Shame on me for not calling in advance... but what is confusing me now is why I was charged another whole room rate for my dogs... We checked out early and not even reimbursed the part of the stay we didn't utilize. Have stayed other places that have done so.

This hotel will nickel and dime you to death and tell you AFTER YOU CHECK IN.

Leisure Pet

4/10

Poor

22 Dec 2025

Tamatha

The room was not cleaned throughly. I actually cleaned what I believe was blood from the counter leading into the bathroom. When I wiped the counter glitter and dirt/grim came up. Ice machine was down. Hallways were dirty going to room. The pool area was not as shown, not even close. The hot tub was not working. The ice machine was broken. The remotes were missing the covers over the batteries and didn't work, neither did the tv buttons. Questionable spots on the couch. More glitter!! The bed was clean and soft. Breakfast: The questionable sausage did not look fully cooked, powdered scram eggs, bagels or slices of wheat bread or English muffins, mini ban nut muffins- no orange juice, no yogurt, half open jug of milk and warm oranges. Heat worked great. Large room as we had the \"suite\". Would not stay here again nor recommend.

Leisure Family

4/10

Poor

15 Dec 2025

michael

Just a regular, bland breakfast

Partner

2/10

Poor

15 Dec 2025

Andrika

First room they gave us was EXTREMELY DIRTY!! Literally had a piece of bread just sitting by the toilet in the bathroom. The sheets had stains on them as well as the blankets. So they moved us to another room which had live crawling roaches in the bathroom. Had to cancel our reservation and get a new hotel. Lucky there was a hotel available on so short notice. But 10/10 would NOT recommend.

4/10

Poor

06 Dec 2025

Dan

Pros:

Breakfast, staff, front desk and lobby appearance, bed

Cons:

Pool, cleanliness, blankets, front desk availability, hardware and fixtures

They need to back the price down from 125 to 75-80 and update the photos. The pool was laughably bad and the whole place feels very very old.

Leisure Family

6/10

Pleasant

04 Dec 2025

Amy

Smelled weird but very nice people

Friends_and_family Family

4/10

Poor

30 Nov 2025

shay

Room smelled like smoke. Heater smelled burnt. Beds not comfortable.

6/10

Pleasant

30 Nov 2025

Suzanne

Everything could use an update. Staff was very nice. Hotel pictures must be from opening day.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Jeffrey

Breakfast good, hot tub out of order !!!

6/10

Pleasant

17 Nov 2025

Jose

The rooms smelled and the restrooms were so tight to go into.

Business_and_leisure

2/10

Poor

16 Nov 2025

Melissa

No thermostat control rooms where very muggy
Cleanliness and up keep was poor
No sauna was available and were using the sauna space as storage. Hot tub was out of order but pool was available but pool area could have definitely been cleaner.
Basically what is advertised on the website currently is not the current condition of the hotel and definitely needs some upkeep and updates

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Garrett

Ac could have been a little cooler but overall was fine. Room was clean and the hot water in the shower was the best I’ve ever felt in a hotel.

Partner

6/10

Pleasant

14 Nov 2025

Jacinda

This is an old hotel, the room had a smell to it. But you get what you pay for. Location was great was able to walk to different attractions.

Leisure Family

4/10

Poor

29 Oct 2025

Jason

The room was not well cleaned and there was a musty smell to it. The AC was so loud I had to shut it off just to hear the TV. There is no insulation between the walls so it sounded like someone was remodeling the room above me.

Business Self