Joanna
Unfortunately, I can't recommend this property. I paid for a suite for 4 nights but when I checked in at 1am after traveling for 20 hours they gave me the noisiest basic room (#1), next to the kitchen. You can hear every kitchen conversation, plates and cookery smashing, and every time the reception phone rings (loud). The room smelled like stale cigarettes. I barely slept the first 2 nights even with earplugs. The hotel has like 9 rooms. I don't understand why they did this to me.
My second morning I had the 'do not disturb' placard on my door and some woman was banging on my door demanding the chairs from my room. Why did these people put chairs in my room that they knew they'd need to have repaired or whatever? Why are you harassing an exhausted guest for chairs early in the morning? At this point if I didn't get my suite I was going to check out early and figure out other accommodations because this place is disrespectful and has no boundaries.
Finally, after 2 nights in the bad room, I packed my things and moved to the suite I paid for, which was better and not as noisy. I had to waste an hour and a half on the phone with the hotels.com platform to get my partial refund of the cost difference between the suite and the terrible room for 2 nights.
The hotel did offer me free breakfast my last morning which was a nice gesture, but my stay wasn't salvageable at that point.
This hotel made my trip so stressful, be kind to yourself and stay somewhere else.
My second morning I had the 'do not disturb' placard on my door and some woman was banging on my door demanding the chairs from my room. Why did these people put chairs in my room that they knew they'd need to have repaired or whatever? Why are you harassing an exhausted guest for chairs early in the morning? At this point if I didn't get my suite I was going to check out early and figure out other accommodations because this place is disrespectful and has no boundaries.
Finally, after 2 nights in the bad room, I packed my things and moved to the suite I paid for, which was better and not as noisy. I had to waste an hour and a half on the phone with the hotels.com platform to get my partial refund of the cost difference between the suite and the terrible room for 2 nights.
The hotel did offer me free breakfast my last morning which was a nice gesture, but my stay wasn't salvageable at that point.
This hotel made my trip so stressful, be kind to yourself and stay somewhere else.
