Thongs Inn Kualanamu

10/10

Exceptional

10 Jun 2025

Gregory

Super cool banzai gardens

Leisure Family

8/10

Excellent

02 Mar 2024

Dsvid

Decent hotel for airport free shuttle

Good hotel with good strong hot water and nice modern room
Limited breakfast
good swimming pool

Friends_and_family Friends

10/10

Exceptional

31 Dec 2023

Jeff

The pool was excellent, and the restaurant had some killer dim- sum.

Leisure Self

10/10

Exceptional

14 Dec 2023

Jeff

I stayed here two nights, preparing for my flight back to Bali. Actually, this was an excellent transfer hotel. The pool rocked and the restaurant was very good. There is not really a lot going on around the hotel, but if your just waiting for a flight, you couldn’t do better than this gem.

Leisure Self

8/10

Excellent

16 Jun 2023

Steven

Nice place

It was very clean, but the toilet would not flush properly - needs some attention in the works.

Business

8/10

Excellent

01 Mar 2023

David

The grounds and pool are nice. I agree with other reviews that it's a perfect place next to the airport with a free shuttle for a transit type stay. Clean, comfy, nice and excellent value.

Leisure Self

8/10

Excellent

16 Aug 2019

Verified traveler

room smelt of smoke and burn marks on bedside table from smokes, although rooms non smoking

Leisure Partner

8/10

Excellent

09 Aug 2019

Unknown

Being close to the airport and free shuttle service is great.Friendly staff,nice rooms but basic breakfast

Leisure Partner

10/10

Exceptional

22 Jan 2019

Verified traveler

Brilliant....absolutely spot on for an airport stop over. Or longer.

8/10

Excellent

22 Nov 2018

Jamiah

Nice hotel good lanscape

8/10

Excellent

06 Nov 2018

Polina

Nice transit hotel

It's a modern hotel 15 min away from the Medan Airport with free airport shuttle service. Just perfect as a transit hotel - personnel is very friendly and helpful, restaurant is open 24/7, it's clean and has all necessary facilities. There is some construction on site and nearby airport naturally results in some noise, but this is okay if you choose the hotel for its proximity to the airport.

Partner

10/10

Exceptional

21 Oct 2018

Barbara A

Good Airport Transit Hotel in Medan, Indonesia

Great Transit Hotel. Once on the property there is a small convience store. Thong's Restaurant opens early, six am I think. I have ordered food from room service at about 9:00 pm. Much of the food there is Indonesian, with Western and Chinese dishes. All of it delicious and reasonably priced. The grounds are beautiful for walks. There is a playground for children. The rooms are far enough from the things mentioned above that it's quiet for sleeping. I have stayed there five or six times. Every visit my review would read the same. The only improvement I could think of is a broader selection of Television channels. The have large, flat screen TVs with few channels. The only English is a news channel. Again, if you want a modern, extreamly clean and quiet room, 10 minutes from KNO with free airport shuttle available, this is a great deal.

8/10

Excellent

12 Aug 2018

Mike

Good for one night airport stopover

Totally fine for a Single night stopover very close to the airport in Medan. Clean, air conditioned, modern, good value. Restaurant limited but fine.

Family

4/10

Poor

02 Jul 2018

Raymond

Never again...

Whenever I have to travel via KualaNamu (KNO) airport through Medan Indonesia, Thongs WAS my Hotel of choice but no longer. It has gotten worse for service and extra charges every single visit. My last visit I ordered a beer and they brought it to me lukewarm. Then, when I asked for ice, they had the audacity to charge me for it.

10/10

Exceptional

02 Jul 2018

Verified traveler

Very comfortable, very clean. The staff were friendly and the airport pick up and drop off is very convenient.

10/10

Exceptional

16 Jun 2018

Brian

I didn't see the beach

A fine place to stay. Fittings and fixtures of extremely good quality. Room service. Some building still being completed, i think a swimming pool is being constructed if so it will add to the amenities. Drawbacks, need taxi to get to shops.

8/10

Excellent

12 Jun 2018

andrew

airport hotel

good for one night only , nothing around , good service to airport

8/10

Excellent

31 May 2018

Verified traveler

Clean Airport Hotel

Stayed for proximity to airport. Very clean and modern. Large sized room. Good wifi. Free airport transfer. Large complex with rooms quite far from reception. Takeaway breakfast provided which was nice. Rather soulless but fine for a quick overnight stay.

10/10

Exceptional

17 May 2018

Raymond

5 Star experience

Staff was incredibly accommodating and made sure we had everything we needed.

Partner

8/10

Excellent

05 May 2018

Stanley

Excellent airport hotel

We were greeted by the lady Ms Fanny at checkin and she was so helpful by assisting us with a car to guide us to our hotel room, arranging for our takeaway breakfast as we had to depart at the wee hours of 3:30am. She was just marvellous and when morning dawn at this hour, she was there to make sure things are going on well.
Thanks Fanny.

Partner

8/10

Excellent

25 Feb 2018

Edward

A decent spot close to the airport

If you’re flying into or out of Medan airport(which is a long drive from Medan city) this place is a good choice to spend the night. It’s ten minutes to the airport and has free pick up and drop off included, even late and early. The rooms are clean, modern, well featured and quiet. There’s an onsite ATM that worked with my american ATM card, a restaurant where you can get cold beer from a cooler and an onsite small travel shop for essentials. Service was excellent; the included breakfast was mediocre at best, I’d skip it. One word of advice: if you’re headed to Bukit Lawang and need to book a car, don’t do it with the front desk here - I didn’t know better and ended up paying 900,000 rupiah which is easily double what it should have cost. My return trip back was 400,000 rupiah, the typical rate charged for a private car for this trip. Also, the WIFI signal was weak to the point of not working when I had a room at the very end of a floor; when I had a room in the middle of the floor it worked fine.
Staff was very pleasant and helpful both times I stayed here. The hotel is in a well guarded, walled compound and I do not recommend exploring the sketchy-looking area around the hotel on foot at night.

8/10

Excellent

19 Feb 2018

Verified traveler

24h/7 shuttle, they prepared the breakfast for us a 4am.

nice staff, hotel OK

6/10

Pleasant

08 Jan 2018

Gerald

Transit hotel only

Gardens were beautiful, would be a great site for an event. Service excellent. Bed comfortable. But room was small, suitable only for a night, not longer. Cottage was near railroad that ran all night. Took forever to get hot water. Room clean but towels stained. Breakfast adequate, but not up to 3 star standards.

Partner

6/10

Pleasant

02 Dec 2017

Andrew

Clean and customer friendly

Everything was perfect. Just the hotel is located nearby airport and train station, you will able to hear the noise of aircraft taking off and the train horn. Lots of mosquitoessss flying around the hotel includes inside of the hotel room.

10/10

Exceptional

29 Nov 2017

Barbara A

Great Buy near Medan Airport

The perfect stay close to KNO Airport, Medan. The staff always impresses me with their knowledge and professionalism. They're also very friendly. The hotel has large, beautiful rooms, seemingly brand new.
A/C is ice cold if you want it that way. Shower is Awesome! You'll find TV in the room has some English speaking channels.
The park like grounds are so large and beautiful that one is encouraged to spend time outside. There's a play area for children and many walk ways. The complimentary breakfast is buffet style, offering hot and cold dishes, all delicious. I have stayed there five times, and although it seems impossible, each stay surpasses the previous. In addition to the restaurant there's a small store on premise.

10/10

Exceptional

05 Sep 2017

Matthew

Great place

A great hotel to stay in. Close to the Airport (not walking distance, but they provided car transport when I wanted it). I arrived much later than expected, in fact it was after midnight, but the staff were friendly and the room condition perfect.

Partner

10/10

Exceptional

02 Sep 2017

Verified traveler

Very professional.

Very clean, free breakfast. 24 hour room
Service. Great value. Free shuttle to airport!

Partner

10/10

Exceptional

19 Aug 2017

Alex

Great experience

I didn't actually stay in this hotel but booked and paid for it on behalf of my daughter and her friend. Prior to doing this, I contacted the hotel on its Facebook page to ask about the airport shuttle service. They responded swiftly in a polite, helpful and reassuring manner. After I booked, I contacted them again and they took details, explaining that someone would meet my daughter at the airport for her midnight arrival.

The guests themselves were delighted with this hotel. My daughter's feedback is:
"This was a spacious, clean room with balcony; huge and powerful shower; friendly, and helpful staff; good Wi-Fi and a great air con system."

The room was incredible value. I am very grateful to the staff members, whom I never met, for making my daughter feel so welcome and for reassuring a mum, based nearly 7000 miles away. THANK YOU TO ALL AT THONG'S.

10/10

Exceptional

18 Aug 2017

Verified traveler

Nice hotel close to airport

Was met at airport and shuttle service excellent.. Overnight stop over.. Room was excellent better than expected

10/10

Exceptional

23 Jul 2017

Verified traveler

Would stay again!

Great transit hotel! Free shuttle service. Service is great, very clean room. Breakfast was included and excellent! Local area is not good, but that's okay because we were only there for the night waiting for our flight.

Partner

8/10

Excellent

15 Jul 2017

Farouk

Very good stay, the only issue was the distance between the room and the reception

10/10

Exceptional

09 Jul 2017

Verified traveler

Satisfied with hotel

Excellent location for travel / KNO International Airport. Staff extremely friendly and helpful. Good, full free breakfast was amazing.

8/10

Excellent

24 May 2017

Gerard

Surprisingly quirky!

We enjoyed the quirkiness of the grounds, with bonsai trees, bunnies, chinese lanterns and statues. The room was large, the bed comfortable and the shower outstanding. The staff were also very welcoming.

Partner

10/10

Exceptional

30 Apr 2017

Verified traveler

Close to the airport

Very near the airport, about a 10 minute drive. They provide shuttle service to and from the airport.

10/10

Exceptional

13 Feb 2017

Jeff

Nice transit hotel !

Our scheduled flight arrival is 1105pm but because of delay and we came out 12am. The staff still greet us in the airport with warm smile and offer us to carry the bag. Hassle-free check in, room is reasonably clean with a clean bed. Bathroom with hot shower, however the shower drain is draining slow (Most the hotel i stayed in Medan does that too)

Early morning 7am had breakfast and check out with free shutter to airport.
**We put in the request remarks when we make bookings but didn't get confirmation from the hotel. Surprisingly when we're checking in, they do take note of our request and help us with it. Really appreciate it.

6/10

Pleasant

13 Jan 2026

Britta

Værelset er super fint og rent.
Som gæst er man udsat for visse støj gener:
Nærliggende minaret, der kalder til bøn 04.45
Fly, der kommer ind over hotellet ved 6-tiden
Der er meget tynde vægge mellem værelser, så man kan ikke undgå at høre, når naboen benytter toilet, eller bare fører en almindelig samtale

Partner

8/10

Excellent

11 Aug 2025

Verified traveler

Bagus

6/10

Pleasant

16 Aug 2019

Verified traveler

Aardig personeel. Fijne kamers. Helaas vies beddengoed en handdoeken. Het eten in het restaurant was ook niet lekker.

Leisure Family

8/10

Excellent

12 Aug 2019

Franck

Au standard européen

Chambres très sympa mais l'entrée fait flipper et laisse penser qu'on arrive sur une base militaire. Quelques fleurs et un panneau d'accueil ne seraient pas de trop pour éviter un sentiment d'angoisse en arrivant.

Family

8/10

Excellent

07 Nov 2018

Polina

Gutes Transithotel

Das Hotel ist 15 Minuten vom Flughafen und bietet einen kostenlosen Transfer. Die Zimmer sind sauber und das Personal sehr freundlich. Es gibt Bauarbeiten auf dem Hotelgelände und die Nähe zum Flughafen bedeutet zwangsweise etwas Fluglärm. Für ein Transithotel nimmt man das aber in Kauf. Restaurant ist 24 Stunden am Tag geöffnet und bietet sowohl indonesische als auch westliche Gerichte an.

Partner

8/10

Excellent

07 Oct 2018

Verified traveler

Super fint sted tæt på lufthavnen, men morgenmaden var ikke spændende.

6/10

Pleasant

01 Sep 2018

Verified traveler

The hotel and staff are very nice. It is very close to the airport, but there is not much to do on or outside the hotel compound. Lot's of construction going on, but you won't notice it from your room. The restaurant was terrible. Food was really bad and waiters were not kind in any way.

4/10

Poor

07 Aug 2018

Nam

Disappointed even for transit

Staff can’t figure out what to do when they forgot to prepare my take-away breakfast. Just said “it ‘s a misunderstanding,no breakfast for you” you kept me waiting for 5-10minutes for nothing, i thought you were finding solution. if you started preparing sandwich for me, i would have eaten it by that time. You just called called made confused face and came to me with nothing!!!!!! No word sorry fron your mouth!!!!???? No more this hotel

8/10

Excellent

29 Jun 2018

Verified traveler

緑に囲まれたホテル

クアラナム空港に夜２２時３０分頃に到着し、このホテルを利用しました。利用日当日の昼に、エクスペディアのサイトから空港に迎えに来てくれるようメッセージを送りましたが、残念なことに返信はありませんでした。送迎を依頼する場合などは、電話で連絡する方が確実のようです。ホテルは広い敷地内に建物が分散しているリゾートホテル風の作りになっています。緑に囲まれており、蛙や虫の声を聞きながら気持ちよくすごせました。部屋は清潔でとても快適でした。

10/10

Exceptional

04 May 2018

Verified traveler

Prima transit hotel

Goed transit hotel dichtbij Kualanamu international airport. Ik vertrok in de nacht dus kreeg een ontbijt to go mee. Transfer naar vliegveld is inbegrepen.

8/10

Excellent

21 Feb 2018

Hans

Saubere,Hübsche Hotelanlage,sehr angenehm

In Flughafen Nähe gelegen,etwas störende Geräusche durch Bahn und Flugzeuge,
Leider wird das Frühstück,bis auf Café und Tee,kalt angeboten.Kalte Nudeln,kalter Reis,kaltes Gemüse ec.Das ist schade,obwohl es bestimmt auch anders geht.

8/10

Excellent

11 Feb 2018

Verified traveler

Clean spacious transit hotel, friendly staff, close to the airport, room was clean, nothing too special

8/10

Excellent

02 Feb 2018

Verified traveler

素晴らしい

トランジット用のホテルとしては、申し分ないです。

Family

10/10

Exceptional

11 Dec 2017

JUN

物超所值

服務人員非常友善親切，庭園造景漂亮。
還有送機服務，Good!
只是沒看到洗髮精跟刮鬍刀，需要自行準備。

10/10

Exceptional

13 Nov 2017

régis

Bien placé

2 nuits dans cet hôtel à 10 mn de l aéroport.tres bon rapport qualité/prix.personnel d une gentillesse remarquable. La reception nous a été d un grand secours pour resoudre un problème.un grand merci.

Partner