Name: Norfolk Country Inn Suites
Address: 1201 South 13th Street, Norfolk, 68701, US

10/10

Exceptional

02 Aug 2026

Glen

Didn't stay..had to travel on ..

4/10

Poor

09 Jul 2026

Lyle

Room was ok, but grounds and outside buildings were disgraceful

Partner

8/10

Excellent

30 Jun 2026

Dave

Decent value and location.

Self

2/10

Poor

29 Jun 2026

Shane

If you’re a guy traveling for work purposes and you’re looking to save it’s fine. If you’re a man traveling with your women. You may want to look elsewhere. If you are bringing family I’d run. Everything’s beat down but you get what you paid for. Bring your own essentials because you barely get anything. You get a body wash, a bar of soap and a stained towel.

Partner

10/10

Exceptional

23 Jun 2026

Brent

Everything was great. Excellent customer service and breakfast was great also

Self

2/10

Poor

12 Jun 2026

Josh

The property was in poor condition they advertised a swimming pool on their website they do not have a swimming pool the room that they gave me the phone did not work the microwave did not work and the refrigerator did not work we asked to be moved to another room they could not do that the place was not very clean and kept up at all

Family

8/10

Excellent

07 Jun 2026

Curtis

Clean room.

Self

6/10

Pleasant

07 Jun 2026

Heidi

Our room was clean but we had no lights in our room. The only light that we had was in the bathroom and above the sink. We also did not have a hairdryer for in the morning and there was no coffee pot either. ( not sure there is suppose to be one there or not) other then that everything was just fine.

Partner

10/10

Exceptional

29 May 2026

Matthew

Nice breakfast close to places to eat

Self

8/10

Excellent

27 May 2026

Andrea

The room was clean and staff was helpful. I didn’t have cold running water in my room but made do. It was affordable and quiet which was all I needed.

Self

2/10

Poor

18 May 2026

Brianna

This was by far one of the worst hotel experiences we’ve had. The room was filthy and clearly not cleaned properly before our stay. There were stains on the mattress, the blankets smelled heavily of mildew, and there was visible mold in the shower. On top of that, the hotel only provided one pillow per bed. When we politely asked for extra pillows, we were told we would have to pay an additional fee, which is absolutely ridiculous considering the condition of the room. The lack of cleanliness and poor customer service made this stay extremely uncomfortable. I would not recommend this hotel to anyone.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Lynn

Yes

Family

8/10

Excellent

05 May 2026

ivars

Was was surprised by the good warm breakfast. Room was clean and comfortable. Definitely looked better from inside than outside. On the noisy part of town. So if you're a light sleeper, probably not for you.

8/10

Excellent

04 May 2026

Sue

Breakfast was disappointing. There wasn't to many choices, no milk for cereal. The same breakfast was offered both days: biscuits and gravy. The second day there wasn't any bread for toast, no muffins.

Partner

4/10

Poor

27 Apr 2026

Janette

terrible breakfast, filthy room, said 2 queen beds to sleep 4 ended up being 2 twin beds uncomfortable conditions

Family

6/10

Pleasant

20 Apr 2026

Richard

The room was clean but the room and the property needs many upgrades. Was probably a nice place 25 years ago but the property and amenities need to be bought into the 21st century. I will not stay there again.

Partner

6/10

Pleasant

16 Apr 2026

Matt

Room was clean, entry door needed to be replaced, didn't try breakfast so can't comment on that. Bed was good and slept well. Overall I'ld say average.

Family

8/10

Excellent

31 Mar 2026

Mary Ann

Key cards worked now and then. Three times in our two-day stay we had to go to the front desk for assistance because the key cards would not let us in the door. We stood outdoors with a very chilly wind blowing waiting for assistance.

Partner

2/10

Poor

25 Mar 2026

William

This place was horrible. I had to park on the opposite side of the building from were my room was. The pictures on their website must have been from 20 years ago. No coffee pot , a small refrigerator was sitting on the floor, you had to get on your hands and knees to get anything out of it. The bathtub was stained. Paint peeling off the walls. I can go on and on.

4/10

Poor

22 Mar 2026

Douglas

Never again

4/10

Poor

20 Mar 2026

Megan

Overall the room was okay, however it received such a low score because our keys didn’t work when we first arrived, found hair in our shower and noticed small spots of blood staining near the top of the sheets while climbing into bed. Also our door wouldn’t shut and lock from the inside, you had to giggle the knob and then shut it before the door would lock properly. The gentleman at the counter was friendly. Helpful when our keys didn’t work.

Partner

2/10

Poor

16 Mar 2026

Joshua

The hotel looked terrible

2/10

Poor

27 Feb 2026

Jennifer

I walk into the room and it’s 83° in there because the thermostat didn’t work correctly on the heating element. There was no toilet paper or tissues in the room. There was a lightbulb burned out above the sink. There was two bottles of conditioner and no shampoo. The finish on the tiles in the shower was peeling off and curling. There was also mold along the edges of the shower. The drywall next to the door was crumbling off the wall, and there was a pile of powdered drywall in the corner. The worst part of the whole experience was when I let the manager know all of these problems, he acted angry at me and told me he couldn’t give me a refund because I booked through a third-party site. I told him I was informing him of all these problems so he could get them corrected so the next person doesn’t have to deal with all this. I never mentioned a refund until he displayed this unprofessional behavior. This was probably one of my top five worst hotel stays ever in my life.

Self

4/10

Poor

11 Feb 2026

Steven

Too close to the intersection of two major trucking highways. Was noisy all the time. Housekeeping only offered after three days. The carpet was badly in need of shampooing. (the dirt rubbed off onto my white socks.) One of the pillowcases was stained. On the plus side, the room was bug free and the countertops and appliances were clean. the best thing was the very helpful lady doing check-in.

Friends_and_family Family

2/10

Poor

01 Jan 2026

Lara

Room was disgusting! Everything was dirty, hair in the bathtub, the light switches had grime all over them, there was toothpaste still in the sink, butter packets left in the fridge from a previous guest, cobwebs in the corners, the carpet was filthy, and the entire place was run down and in desperate need of repair. I took photos and left. Didn't even spend the night, found lodging elsewhere.

Self

2/10

Poor

04 Dec 2025

Gary

Tiny microwave sat on top of non-funtional refrigerator on bathroom floor. No chair or table. Light fixture between beds didn't work. TV remote didn't work, TV not much better. Crummiest motel I've ever stayed in.

Leisure Self

2/10

Poor

01 Dec 2025

Margaret

Don’t know where to start..Disappointing, room so cold that it too long or maybe never warmed up, floor in room dirty and nothing to wet shoes on. Not enough blankets on bed to stay warm waiting for warmth from heater running all night long! Waffle maker for breakfast not setup for waffles, no waffle mix. Front desk staff was nice though

6/10

Pleasant

04 Nov 2025

Allen

Bathroom from the 70’s

6/10

Pleasant

17 Oct 2025

Norman

Clean.

Leisure Self

8/10

Excellent

12 Oct 2025

Vicki

The rooms are not that clean they could really use new carpet and clean around the outside edge of the walls and the wallpaper was coming down off the walls and you could see the mold. The toilet moved when you sat down. Not enough towels for everyone in the room. NO pen or paper to write on. Breakfast was limited and no place to sit, if we wanted to eat there.

Business Friends

10/10

Exceptional

02 Oct 2025

SHAWN

Everything was good for my short stay. I want to apologize for mess I left in restroom. I had a Kidney stone attack in middle of night and had Vomitted in and around the toliet. I then drove to ER. I'm sorry I didn't have the time to clean up the floor.

Leisure Self

2/10

Poor

29 Sep 2025

Raylin

I arrived at 1:23 AM only to find a hotel completely closed. I had to find alternate lodging at the last minute. This led to frustration and expense! I do not recommend this property.

Leisure Self

6/10

Pleasant

25 Sep 2025

Leroy

There was no telephone in the room. Inside main curtains missing rod to move them. Television remote kind of hard to operate and look up local programs. No chair for desk in room if a person wanted to sit down to eat. Parts of decorative tile in bathroom was missing. Bathtub did not have grab bars in case person slipped while showering. Overall i have stayed at other places in Norfolk better accomodations.

Leisure Self

10/10

Exceptional

24 Sep 2025

Bruce

Clean, updated room the only issue was Cable kept going out and the channel guide showed a lot more options then actually was available

Business Self

4/10

Poor

19 Sep 2025

Shawn

Roomed smelled really bad bathroom dirty

Leisure Family

4/10

Poor

12 Sep 2025

Thomas

One night’s rest

Hotel is very run down. Rooms are ok and bed is good.

Will probably find a different place to stay on our next visit.

Partner

10/10

Exceptional

09 Sep 2025

Stephen

Cheap and clean room

Business Self

4/10

Poor

02 Sep 2025

Luis

Bedbugs, the room looks dirty as soon as you open the door.

6/10

Pleasant

15 Aug 2025

Andrew

Thought the available gaming was cool.

Business Self

8/10

Excellent

10 Aug 2025

Linda

Ease of check in.

Breakfast menu same and limited amounts available

Business Self

8/10

Excellent

06 Aug 2025

Michael

Hotel dated from photos 10 yrs ago

Partner

2/10

Poor

27 Jul 2025

Julia

I felt very uncomfortable I didn't stay but only 30 mins and left. I wasted 89.00

Leisure Pet

10/10

Exceptional

27 Jul 2025

Christine M

The rooms were beautiful…bed was so comfortable. Shower had great pressure…Quiet. The grounds and outside are was rundown. But felt safe and comfortable.

Leisure Partner

2/10

Poor

27 Jul 2025

Rachel

Horrible. We did not stay for our reservation. Our rooms were covered in mold. The fabrics and carpet were all damp. TVs didnt work.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

David

There was a small issue. We specified 3 people, and it showed a sleeper couch; Or maybe I thought it showed
that. But anyway, our grandson ended up sleeping on the floor and then in the chair. The A/C worked fine, and the bed was comfortable. The cable was a little confusing, but we did used it more as noise in the background.

Leisure Family

8/10

Excellent

16 Jul 2025

Cindy

Initial room was not completely ready, however the staff was very helpful and let us pick a different (newer renovated) room. Breakfast was a plus!

Business

6/10

Pleasant

12 Jul 2025

Rosalyn

The clerk was very friendly, the room looked to be clean, smelled like dial soap.
Wall paper was peeling, carpet was very stained.

Leisure Family

2/10

Poor

07 Jul 2025

Michael

Don’t stay

No pool. No tv. No wi-fi. 4 day stay had to go get towels. Wouldn’t eat the breakfast

Friends_and_family Family

4/10

Poor

06 Jul 2025

Laurie

JUST DON'T!!!
Everything was filthy. The white curtains were black, we found plume pits hidden in the corner and the bedding was dirty. The provided shampoo and lotion were previously used and the bathroom was dirty. Completely disappointed does not even come close to how we felt.

Leisure Family

6/10

Pleasant

06 Jul 2025

Renee

Was decent with exceptions of bathroom door handle broke,Tv doesnt work right and what ever else i had wrote down

Leisure Family_with_children

2/10

Poor

04 Jul 2025

Madison

Check in went well. As i pulled up to my room there were Men sitting outside who had clearly been drinking. I had to walk past them to get to my room. They whistled and tried talking me. I thought i should be fine as i wasn’t planning on leaving my room. Sitting in my room you could hear them yelling, arguing, and then glass broke. There was trash around the bed. I didn’t stay the night in the room and left after 30 minutes. They offered a different room when i told the desk clerk what happened but i refused as i felt unsafe to stay there.

4/10

Poor

04 Jul 2025

Marlyce

It has seen better days

The rooms had coffee pots & cups but no coffee. The front desk said coffee was only available at the office. This was an inconvenience to have to dress & leave the room. One of my family members uses a walker & decided it wasn’t worth it. The TV/cable service was out or when intermittently available - the screen froze. Some channels listed were not available. The shower curtain was new & there were sufficient towels but in the grand scheme-not a place I would revisit. Property also needs updating.

Friends_and_family Family

2/10

Poor

30 Jun 2025

Nathan

Live bedbugs in our room and the owner refused to give me a refund.

Leisure Family

8/10

Excellent

29 Jun 2025

Melissa

The hostess was nice, the room was clean, and the bed was comfortable.

2/10

Poor

29 Jun 2025

Aaron

Our air conditioning was not working and when we called the front desk, they offered a desk top fan or to move us to a new room at 11 at night. My kid was already sleeping. Plus we had to ask for more pillows to which they brought towels instead. This was after I had to call back after 40 minutes to ask for them again, and they still got it wrong. Horrible place to stay.

Leisure Family

8/10

Excellent

28 Jun 2025

Donna

Convenient access while driving. The basics covered. Aging facilities and everything works.

Leisure Partner

4/10

Poor

23 Jun 2025

Brian

Not maintained. Filthy. It's a motel, not a hotel.

Business Self

2/10

Poor

21 Jun 2025

Sharon

They're advertised a Cafe/bar lounge. There wasn't one.it was closed down.the room smelled of mold,&the Air conditioner & filter was discussitngly Filthy.I had to clean it.No regular coffee,all decaf.hand Soap Was used and put back in package. And the pillows were absolute horrible big and bulky. When I went to have breakfast,I got yelled at and was told that breakfast was over an hour ago!! even though they still had food out on the counter & in the warmers. I turned in my key And informed them of the situation in the room and Told her if their breakfast was over an hour ago. They shouldn't have it out! ..I wasn't compensated in any way. After I told her about the room then she said I could go have some breakfast, I said no thank you.! The Out side walkway to my room was filthy. And smelled like pee. I do not recommend this place 😕

Leisure

4/10

Poor

18 Jun 2025

E Cleo

The rooms really need to be renovated, but at the very least they need a thorough CLEANING.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Jama

Clean rooms and friendly staff.

Business_and_leisure Friends

10/10

Exceptional

14 Jun 2025

Terry

Staff was friendly. Property is clean. But everything is a bit old.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Annette

I like the hotel but it is unkempt and they had to move me because the bathroom was very dirty

Leisure Self

4/10

Poor

10 Jun 2025

Tandy

Old smelled bad

Business

6/10

Pleasant

08 Jun 2025

Daniel

Just dated

6/10

Pleasant

08 Jun 2025

Rodney

The hotel is very dated and the air conditioner in our room was so loud every time it turned on or off I thought somebody was coming into the room and I could barely sleep

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Rock

I only think that if the updated the comforters to something thicker and new carpets throughout the whole hotel. It would be even awesome to stay. The rooms are spacious and clean. The bathroom is actually updated and nice. We had a few knicks on the ridge of the tub. A piece was laying on top of. Someone must've dropped something hard or metal on it. For that to happen to a porcelain tub. Besides that. WE LOVED THE METAL FRAMED DOORS AND THE AMOUNT OF LIGHTING OUTSIDE OF THE ROOMS!!!!! Security wasn't an issue either because of this.

Leisure Partner

6/10

Pleasant

08 Jun 2025

Jacob

It stunk. There was running water and electricity.

Business_and_leisure Partner

10/10

Exceptional

07 Jun 2025

Bradley

It’s an old property but ok for the money.

Leisure Friends

2/10

Poor

01 Jun 2025

KENNETH

Paid for two rooms only had one

6/10

Pleasant

25 May 2025

Judith

Didn’t like that room was serviced (fresh linens, towels, trash removal) only after 3 night stay. Never have had to dispose of trash myself any place else before. On the plus side, staff was very friendly, courteous and helpful.

Leisure Family

8/10

Excellent

22 May 2025

Arlen

Staff was friendly.

Leisure Self

2/10

Poor

18 May 2025

David

Room very dirty. Carpet isn’t as good as I have in my garage. No coffee for the coffee pot. Light didn’t work. You advertise thick comforter but was lighter than kitchen curtains. Terrible stay. If I thought it would be given I’d ask for a refund. Never again.

Friends_and_family Family

2/10

Poor

16 May 2025

luther

Ratty looking ,smelly,old looking.Felt like I was misrepresented.Awfull.Coulnt stay.I changed hotels.

Leisure Family

10/10

Exceptional

15 May 2025

Jon

NA

Leisure Partner

4/10

Poor

11 May 2025

Abby

#1 concern — the front desk mentioned the owner watching me IN my room.

2/10

Poor

07 May 2025

Joann

We booked for a room with two bed, when got to the hotel they booked us a room with one king size bed, then told us they didn't have any other rooms available they were completely booked. This was not convenient for us. We had a handicap person with us that needed a frist floor access. Very unhappy with the whole experience!! Do not book at this place.

Leisure Family

6/10

Pleasant

06 May 2025

Patrick

Very affordable. They put in the effort. Just needs some updates.

10/10

Exceptional

30 Apr 2025

Domingo

Excellent

Business Self

4/10

Poor

27 Apr 2025

Scott

TV did not work and they couldn’t fix it. Door was very suspect.

2/10

Poor

07 Apr 2025

Joshua

Spiders in room dust in vents, stains on sheets

Leisure Family

2/10

Poor

06 Apr 2025

Joshua

Spiders in room, dirty walls, vents,and ceilings, couldnt get a refund after looking room and motel over and leaving because of the filthiness

6/10

Pleasant

31 Mar 2025

Miyuki

Smelled like dog urine

Partner

2/10

Poor

15 Mar 2025

Victoria

Stay

Ceiling was leaking, bathtub wasn’t clean, bed was hard, wasn’t very private as the blind had a broken piece in it.

Partner

10/10

Exceptional

06 Mar 2025

Tina

It is nice and quiet

Business_and_leisure Partner

8/10

Excellent

03 Mar 2025

Neal

Good hotel for our stay. Clean room, quiet. Staff was good on check-in. Breakfast was ok, nothing fancy but covered the basis. We just needed a place to stay for the night while travelling and it worked fine.

10/10

Exceptional

22 Feb 2025

Sherry

As advertised a dates but clean value based motel with polite staff

Leisure Partner

2/10

Poor

20 Feb 2025

Verified traveler

Awful.

Last minute booking so I didn't have time to look at other reviews.

Bed was barely made. Mildew or mold on wall behind door.

Tub was stained and had some debris left in it. This is an old school motel set up and parking was less than accommodating.

Glad I didn't set anything of mine down on the furniture as there are several reviews indicating the presence of bed bugs at this establishment.

I wasn't about to find out if that was the case with my room so I left.

Business

10/10

Exceptional

14 Feb 2025

Stepheny

The staff was very nice, and while an older place you can see its well cared for, and the restaurant has great Indian food

Leisure Self

2/10

Poor

11 Feb 2025

Michael

No one came to the desk to check me in I stood there for and hour calling the hotel and ringing the bell and not a soul anywhere. I left and paid for a room at another hotel and would like my money back and to warn anyone who even thinks of staying here don't do it it's dirty and not even staffed at night!

Business_and_leisure Self

2/10

Poor

09 Feb 2025

Jessica

Terr

4/10

Poor

08 Feb 2025

Mark

This is an old property that needs updating. The worst part is the bathroom sink wasn't at all clean. The sofa in the room was good for putting a suitcase on but was very old and not very clean. The bedding was clean and the mattress and pillows were comfortable. Don't say here for the breakfast. They had a waffle maker but the syrup was empty and no one was around to fill it.

Leisure Partner

6/10

Pleasant

08 Feb 2025

Brion

I good nights sleep.

Good nights rest the room could use new carpet, bathtub had a stain, toilet was loose to the floor. I stayed in a executive suite. Looked more like a standing room....

Partner

6/10

Pleasant

02 Feb 2025

Rosetta

Average Stay

It's not bad and I wish there were more variety of breakfast options. It's a business center that's not accessible to guest which makes it difficult to conduct business on a business trip. It was a quiet stay and located in a convenient place with food options.

Business

4/10

Poor

26 Jan 2025

Barbara

the room didnt have much for electrical outlets, had to move the bed to find an extension/cheap power strip. Floor was filthy under the bed. No hot water in the shower-- ran water 15 minutes and still tap cold. Shower needs a thorough cleaning. Went to check out, no one at front desk. Rang bell, no response. Photos when I booked were very deceiving, to say the least

Leisure Self

8/10

Excellent

21 Jan 2025

Ms MELANY R

The property is dated but clean!

Business Self

10/10

Exceptional

19 Jan 2025

Kyle

Really nice and the work with u

10/10

Exceptional

15 Jan 2025

Marty

It’s old but clean. Just what fits my needs. An affordable place to sleep. Nothing fancy but it works.

2/10

Poor

14 Jan 2025

Verified traveler

Pictures were deceiving online. Was not impressed when I walked in the room. Room was old and falling apart. Falling a part. Only two lamps in the room. No ceiling lights. Heard everything outside. Bed was hard. Pillows were not much. Bed sheets were short for the kind size bed.

Business

2/10

Poor

29 Dec 2024

Kory

Terrible Smell

6/10

Pleasant

10 Dec 2024

Melody

We were in Norfork for Thanksgiving at our daughters. So we didn't want to pay high dollar for a room. Our stay was affordable and offered breakfast, which was a plus. Our room was on the ground floor. We parked in front of our room door. After entering we noticed there was paint peeling around the door. And it wascold in the room. We turned up the heater. We both wanted to shower before going to bed. We noticed that there were several black fingerprints on the bathroom walls, and a half empty shampoo bottle with the lid off of it was left in the tub. There was also a hair on the wall. I had to clean off the toilet seat before using it. The bed had been changed and remade. It was clean. We noticed cold air coming through the crack in the closed door. We ended up putting a blanket at the bottom of the door a d hung one up to keep the cold air from coming in. We spoke to the front desk person about the room not being clean. They sent someone to clean it while we were out for the day.

Partner