Name: Chateau Saint Denis Hotel
Address: 751 Second St, Natchitoches, 71457, US

8/10

Excellent

03 Aug 2026

Susan

The mattress was very hard.

10/10

Exceptional

03 Aug 2026

Nicole

Comfy bed clean room

4/10

Poor

03 Aug 2026

Dodie

While this property was obviously beautiful at one time, it has not been maintained. When I arrived, the front desk clerk, who later introduced herself as Kathy, was not behind the desk. I spotted her through the window on the back terrace sucking on a cigarette (on a non-smoking property (according to signs) like her life depended on it. When she finally came to check me in, she was interrupted 3 times by the phone ringing. No other person was on duty. The door to our room had to be lifted up to close properly. The entire property is in serious need of some TLC. I really wanted to love it. It has great potential. It’s in a good location. The best thing about breakfast was the sweet young man serving the eggs. Friendly, attentive. However, the eggs and sausage were cold. The toaster didn’t work. Very disappointing experience. I will not stay again or recommend to friends.

6/10

Pleasant

02 Aug 2026

Jeanette

Breakfast was terrible!

10/10

Exceptional

29 Jul 2026

Tu

great place to visit

6/10

Pleasant

27 Jul 2026

Rebecca

We arrived late on Sunday afternoon and unfortunately nothing was open within the town (shops). No restaurant in the hotel and nothing open within walking distance.
There was a bar in the hotel that opened at 5pm but there was no one in there. The room was comfortable although very dated and the air con was noisy and made the floor and bedding feel damp.
The windows were dirty from outside so it was difficult to see through.
Not great breakfast options.
Didn’t really have any contact with any staff other than checking in and checking out, however they were very pleasant.
Positives is that the hotel is in a good location and the town is worth visiting as it’s the oldest town in Louisiana.

10/10

Exceptional

26 Jul 2026

Mary

Very nice hotel with prime location.

10/10

Exceptional

24 Jul 2026

Mark H.

I've stayed at this property several times throughout the years due to its location . Main street, the river, restaurants, bars and shops are a couple blocks away. While the staff is always great, the property experience over the last couple of years was not so great.....the rooms were poorly cleaned, the furniture worn, and most common items ( towels, hangers, ironing boards, etc) missing. This year, however, was a TOTALLY different experience! Great room, very clean, well appointed . Apparently management heeded the increasingly negative reviews and have made positive changes. I had a Jr. Suite and would definitely recommend it. It was very spacious with nice furnishings and everything you need down to a Keurig coffee maker, so you can bootleg your own favorite flavors. :-)

8/10

Excellent

22 Jul 2026

Jamie

Beautiful hotel. Convenient location. Parking could be better by, putting up more visible signs for when you have to park across the street because the parking in the back of the hotel is full. A ramp or something is needed in the back entrance to allow customers with disabilities to get to the door. The stairs could be difficult for someone with a disability. No laundry room is available as specified. All staff was helpful, courteous and nice. I would stay here again.

10/10

Exceptional

21 Jul 2026

Matthew

Was a good stay, we stayed 2 nights no complaints

Partner

8/10

Excellent

20 Jul 2026

Betty

Breakfast was delicious but restaurant was not open any other time. Bar opened at 5 pm but not stocked very well.

Partner

8/10

Excellent

19 Jul 2026

James

During a two-day stay, the staff was excellent.

Self

8/10

Excellent

19 Jul 2026

John G

Breakfast staff was great! Overall cleanliness was very good.

Partner

8/10

Excellent

19 Jul 2026

Bobby

The hotel was clean and the server at breakfast provided the best customer service.
Parking is limited and poses a threat to park so far from the hotel in lot B & C without any security in the area. Suggest you offer security and/or valet. Especially was not convenient being I am handicapped.
-NO COFFEE CUP TOPS. This matters in my stay at a hotel. The coffee was good and the service was excellent but failure to provide coffee cup tops says you don’t value the importance of your customers.
We will not stay in the hotel again due to the parking and lack of security.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

steve

Room was clean. Bed a little high for my wife. Staff very nice. Breakfast was good with a nice selection. Lady serving in there was very nice and friendly. I thought the bar was a little pricey. We left for dinner. When we came back the lot was full. Drove around town for a bit, came back and got a great parking spot. Would stay again.

Partner

10/10

Exceptional

18 Jul 2026

Gary

Nice hotel with friendly staff and it is in an excellent location. You can walk to everything downtown and take a stroll along the river. We appreciated the hot breakfast every morning and refreshments at the bar when we returned to the hotel.

Partner

10/10

Exceptional

17 Jul 2026

Alma

Always enjoy my stay there when passing through

Friends

8/10

Excellent

13 Jul 2026

Vicky Butler

The bed was too hard. It was like sleeping on a board.

Partner

10/10

Exceptional

12 Jul 2026

Tanya

Wonderful place to stay. Staff was great and within walking distance to downtown and the river

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Larry

Overall, it was a very good stay. Breakfast is a full menu of eggs, grits, 2 sausages, cereal, toast, yogurt, fruit, etc.
The room was clean and plenty of hot water. My only complaint is height of bed! I am short so could not sit or get in bed without jumping, pushing self up with chair, etc so ended up buying a stool for the 4 nights to solve problem although risky getting up in night! Location is great as only a block from the Cane River Lake and close to shops, restaurants, etc.

Partner

10/10

Exceptional

11 Jul 2026

R Shayne

Rooms were really clean and comfortable. Great location within walking distance of downtown

Family_with_children

10/10

Exceptional

11 Jul 2026

Lynn

The staff was very helpful to my needs at a very stressful moment putting my uncle to rest. I drove several hours to get to funeral and was needing to wash and clean up. Had my room clean and ready for me and help me get to it bye 5. Way too go guys/girls who works here. I will be back soon and will have friends, thanks again “

8/10

Excellent

11 Jul 2026

amonelath

Pack your patience. Hotel was nice and clean it’s the other little things that may have annoyed me. As I pulled up to check in hotel, there was already 3 cars in the one car ramp so I made a loop to find the parking lot. Found the parking lot but it was full. I went around the front again, parked on the side of the road with “no parking” signs all over. But I went ahead and parked with my hazards on just to check in. Check in would have been quick if not for the guests before me, so I had to wait a bit. Not the front desk fault at all. After I checked in, receptionist explained the overflow parking area. Of course I would have liked to park closer to hotel but parking was next block over. So you would have to unload the car first. But this could be an issue only because the unloading ramp seems to always have a car there. So this is where you have to practice patience. And for the elders/hanicap…be mindful of this because you will have to walk to the hotel. Hotel room was very clean. Hotel had old southern charm to it. We slept good up to the next morning. I usually put “do not disturb” sign up but thought housekeeping wouldn’t come early. It was 10 or so till 9am and they open my door talking about house keeping. I mean it’s great that they are ready to clean but that was a little early for me. So my fault on that. Would I book again here? Of course. Oh, breakfast was great too.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Angela

This hotel is beautiful, comfortable, and everyone was incredibly nice and helpful.

Family

6/10

Pleasant

10 Jul 2026

Angela

The historic look of this hotel, location to River and spacious room are some of the things I loved. Additionally the breakfast was delicious. Coffee and oatmilk creamer were appreciated!

The room description was off - the junior suite indicated a queen bed, but it is actually a sofa bed. Also no restaurant on site.

Overall the hotel was a great deal and I would stay again if in this area.

Family

8/10

Excellent

06 Jul 2026

Penny

Clean room; very cold a/c; excellent coffee at breakfast; good breakfast! Outdoor fountain was not working. Very limited parking behind the hotel! Very close to Front Street, which is “the street” to be! Would stay again!

6/10

Pleasant

06 Jul 2026

Mary

There isn’t enough parking to accommodate the guest. No security to make sure you get to your vehicles when the hotel lot is full. The room didn’t offer chairs to sit. I failed off of the computer chair . The fridge doesn’t work properly and no microwave.

8/10

Excellent

05 Jul 2026

Meredith

Room was fine- expected a little more “boutique” vibe but it was pretty basic.

Pros:
The AC did get cold in the room, so that was a huge plus- though it must’ve been out in the hallways because the halls were hot and stuffy on our floor.
The location was perfect; quick, easy walk to the river.

Cons:
TV sound was not working properly- not that I’m there to watch TV - I just like to watch it before I go to sleep. The sound kept going out and then would start blasting after no sound for a good 5-10 minutes (not touching remote- it was on the night stand). That was a little shocking when I was starting to doze off. Ha!

We’d just come from another boutique hotel in a different city that had a cool vibe, so I guess I was expecting similar. Overall, I’d stay again for the location- I just enjoy when places have a bit of character (especially when it’s a boutique hotel) and it was a little lacking in that department.

Partner

8/10

Excellent

05 Jul 2026

Ernestine A

Rooms were clean . Breakfast was very good.
The only problem I had was sleeping. The walls must be thin!
Neighbors above me stumped all during the night waking me up. The rooms of both sides of me talked extremely loudly ( (I could hear every word) and the children were jumping around till midnight.

Self

8/10

Excellent

03 Jul 2026

Kathryn

Across the street from the venue we attended. Great location for that.

Partner

8/10

Excellent

02 Jul 2026

Debbie

Room was spacious and clean
Parking was very convenient and breakfast food and service VERY nice

Friends

10/10

Exceptional

01 Jul 2026

Melissa

We loved our stay here! It’s in a great location. You can easily walk to the riverfront, nearby restaurants and historic sites. The room was comfortable. The only thing I can say is that the walls are thin and you can hear everything from surrounding rooms. We booked a junior suite and when we got there, there were none available so they gave us a room with a balcony. It was lovely and we were fine with that but we didn’t have a chair or couch in our room. We really wanted that since we booked a Junior suite with a couch. The breakfast was fantastic! It’s a full meal every day. We loved the breakfast staff too. They were so friendly and helpful! The hotel was very clean and well kept! It was a great stay and we will definitely be back!

Partner

8/10

Excellent

01 Jul 2026

Kendall

Good room. Clean. Breakfast was cold and had been left out for a while - not good for eggs. Ice machine was broken on my floor. It’s a great location. Reasonably priced with 3rd party.

Family

10/10

Exceptional

30 Jun 2026

Austin

Clean rooms

Friends

10/10

Exceptional

29 Jun 2026

Edward

Great Hotel with large rooms and very friendly staff. We love the seating areas to visit.

Family

8/10

Excellent

28 Jun 2026

Henry

Breakfast was great. The lady serving was phenomenal.
There were 2 minor problems. The shower/bath was impossible to regulate the water temperature. It was on the verge of being TOO HOT and could not bring the temperature down. On our second day house cleaning removed all of the dirty towels and wash cloths but did not leave any clean ones for us to use. We called down to the front desk for fresh towels. The fresh towels were not delivered for over 3 hours.

Family

8/10

Excellent

28 Jun 2026

Jennifer

The staff were friendly & accommodating. The hotel was extremely clean. Our room was large-roomy. Mattress & bed pillows were very comfortable. The mattress was high-difficult for an elderly person to get into the bed. There were only 2 coat hangers in the closet. Plenty of towels & washcloths. No cups in the bathroom. Floor was slippery in the bedroom. Breakfast was good. Enjoyed eating fresh scrambled eggs. Plates to put the food on were small. Not a large selection of food. Parking was limited on the premises. Extra parking was provided across the street. Great location.

Partner

10/10

Exceptional

27 Jun 2026

Rod

Great location and staff

Family_with_children

8/10

Excellent

26 Jun 2026

Lauri

Nice spacious rooms. The hotel staff were great! Same breakfast both days and noisy air conditioning were the only minor annoyances. Would have used the courtyard but needed an umbrella to sit under due to the heat. That would be a welcome addition.

Partner

8/10

Excellent

23 Jun 2026

Tommy

We have stayed @ this property a number of times. Its location, near Front Street in Natchitoches is perfect for visitors interested in local restaurants & strolling thru this historic downtown area. The room was clean, the staff helpful, & the breakfast was perfect.

Partner

2/10

Poor

23 Jun 2026

Arthur

I only some minor problems with the room
1} the tv in the bedroom didn't work
2} the light by the clothes area was not fully on
3} there was not light by the kitchen area
but minors things I could do with out

Self

8/10

Excellent

22 Jun 2026

Yvone

Everything was great!

Partner

10/10

Exceptional

21 Jun 2026

Judy

Short walk to shops and restaurants.

Partner

8/10

Excellent

19 Jun 2026

James

Nice property. Older, but well maintained. Beds were great! Lobby and public areas well-kept and clean. Very nice and pleasant stay. And the price was nice. Not sure why they charge a \"resort fee\" since it really isn't a \"resort\" but the fee was minimal... only $20. I recommend this hotel. It is basically in downtown Natchitoches so everything is walking distance. ONLY drawback is lack of parking options.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Kerry

Location is fabulous and staff was amazing!! Facilities need a major update. Rooms from top to bottom need an overhaul. Bedding needs to be upgraded, from sheets to lack of comforter or blanket on bed, shower had poor water pressure and barely hot. Air conditioning unit was hanging out of wall in our particular room. Dings and scuffs and just general upkeep was lacking. Great location but this property could be so much more! Staff was great and made the stay enjoyable and can't say enough about how kind they were! It's clearly a corporate issue that they need to invest back into this property to make it amazing

Friends

8/10

Excellent

18 Jun 2026

John

Location is fantastic and rooms are clean. Front desk staff was friendly but the hotel seems to have an antiquated booking system and they had difficulty in managing changes, key cards stopped working, and in room there were issues with hot water and switches for lamps. Its still great to stay in the heart of downtown, but the hotel is aging.

Business

8/10

Excellent

17 Jun 2026

Yaminou

Overall it’s a nice hotel that was recommended to me. However after I booked through Expedia it took forever to check in. And when I was leaving the lady at the front desk took off and never came back. I just dropped my keys and left. I would say please improve customer service.

Self

10/10

Exceptional

16 Jun 2026

Elli

We really enjoyed our stay and the room.

It was as I expected for a hotel like this, a bit historic and in a small town.

If I have to comeback to the area, this will be my first choice.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Bruce

Room was clean staff was great bar was good. Shower had broken soap depenser, breakfast wed barley edible. I've been here a couple times before and the breakfast was great now it's powdered eggs and overed processed sausages and weak coffee. Lobby had a damage floor mat which is a trip hassard.

8/10

Excellent

15 Jun 2026

Ricardo

The room was close to the stairs and by the exit door people kept coming in and out which caused the heavy door to slam shut. We were under the room that held a party and loud music the party was done at a reasonable hour though. Breakfast was good and clean rooms.

6/10

Pleasant

15 Jun 2026

Taylor

The property itself is very nice, would’ve liked a better comforter on the bed as it was very thin and felt like a sheet. There was an event the night that I stayed but they were gathered in the downstairs bar by the lobby and it was very crowded and loud. Also the parking situation is not the most ideal, I did not feel completely safe walking from my car to the hotel at night.

Self

10/10

Exceptional

13 Jun 2026

cynthia

Nice place to stay enjoyed our stay.

Partner

10/10

Exceptional

12 Jun 2026

Haylee

Loved the location, the staff was great.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Mary

Very clean hotel with friendly / helpful staff!

Family

10/10

Exceptional

07 Jun 2026

Robin

Walking distance to everything. Staff was friendly and accommodating, especially Cassie. Would definitely stay here again!

Friends

8/10

Excellent

07 Jun 2026

Alma

Other than being locked out of our room for a couple hours do to a malfunction on the electronics on the card reader, it was 100% as always. Maintenance had to be called in after hours.

Partner

10/10

Exceptional

07 Jun 2026

Robbie

Close to everything…awesome breakfast

Partner

8/10

Excellent

06 Jun 2026

Trent

Nicer than the chain hotels in the area.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Colette

Always enjoy my stay…

Partner

10/10

Exceptional

31 May 2026

Anna

Love it! Stayed there numerous times & will continue to stay there every time I come to town.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Naomi

Very clean parking great breakfast was awesome super friendly staff

Partner

10/10

Exceptional

27 May 2026

Paul

Very nice and clean. Large room. Breakfast was a nice addition as well.

10/10

Exceptional

27 May 2026

Miesha

Nice place

Self

8/10

Excellent

26 May 2026

Angela

Clean, cozy location. Convenient to downtown and easily walkable.

Friends

10/10

Exceptional

25 May 2026

Angela

The hotel is in a great location and clean. The staff were friendly and helpful. The lounge was nice but doesn’t offer any food. However, there are LOTS of restaurants within a short walking distance. I would stay there again!

6/10

Pleasant

23 May 2026

David

i had booked a king bed and when i got there they said they only had two queens. which were very hard, my wife likes a hard matress and she said it was too hard. location is great. there was some disrepair in the building and only one working elevator. and you have to park a short distance away. room was clean, breakfast was typical and ok. staff was good and friendly. if the matresses were softer it would have been a lot better. I used to travel a lot for work and usually stayed at IHG hotels because of the matresses.

Partner

10/10

Exceptional

22 May 2026

Gidget

My daughter and I stayed during Freshman Connection as Northwestern State. We were met with friendly people at every turn. The power had gone out right before we checked in but the desk clerk was friendly and helpful. The breakfast was great and the room was clean. The atmosphere was peaceful and the location was perfect for our short trips back and forth to Northwestern. I was able to get in a daily walk in a beautiful, safe area as well. We will be back for future events.

Friends_and_family Family

8/10

Excellent

20 May 2026

Cynthia

Really most everything was really good. The only complaint we have is about check in and check out. When we arrived there was no one at the front desk and we couldn’t find anyone. We knocked on doors, called the property, and looked every. No response. While we were waiting 2 other guests came in. One of them finally left. Eventually someone came in from outside and checked us in. No apology or apparent concern that we had been waiting. When we checked out, the computers had “apparently been unplugged or something” so we just had to turn in our keys. No receipt or anything. The people in the breakfast room and the housekeeping personnel were very nice and accommodating. As I said, our stay over all was really good, just the problems at the front desk.

Friends_and_family Family

4/10

Poor

19 May 2026

Amanda

First of all they cancelled my second nights stay, the hotel called me days after I had made the reservation and said nothing was available that night. I had called the hotel directly to verify that in fact my first night room was available the second night, then I extended my stay on the hotels.com app. No one at the hotel helped me with this at all, and hotels.com offered to put me up in a hotel farther away (I had wanted downtown so I didn’t have to drive during the event that weekend) but I declined and went home early that day. I am disgusted with how easy it was for the hotel to cancel with no repercussions even though they themselves had told me my room was available the next night as well, and how hotels.com just rolled over and let them do it. I will not be using this hotel or hotels.com in the future if my trip can be canceled at the last minute with no one out of luck but me. The trip insurance I purchased did not cover anything either so don’t bother with that.The room was reasonably clean, I missed breakfast, parking was a block over and a block down from the hotel, the staff was great except when I asked about my cancellation.

Self

10/10

Exceptional

17 May 2026

Allen

Very quiet, clean and staff are friendly. The lady doing the breakfast Buffett is great!

10/10

Exceptional

17 May 2026

Nichole

Very nice place

10/10

Exceptional

17 May 2026

Ayden

Breakfast was good and fresh. Rooms were clean and area was safe. Within walking distance to shopping, restaurants and bars

Self

10/10

Exceptional

15 May 2026

Denise

Great location to river events

Partner

10/10

Exceptional

11 May 2026

sherrell

The cook was very patient and helpful

Friends_and_family Family

6/10

Pleasant

10 May 2026

Kedra

The location was great. The rooms could use some updating. There looks to be water stains down the halls. The beds are really high up and there are microwaves in the rooms.

2/10

Poor

07 May 2026

BUSINESS

Got charged cash, even though we paid on expedia, so we ended up paying twice for the hotel room. The hotel staff seemed like they had no clue how to do anything.

Family

10/10

Exceptional

05 May 2026

Arlene

The room was very clean and the hotel charming. All the staff was helpful and friendly. T

Partner

2/10

Poor

04 May 2026

Ryan

Gross

10/10

Exceptional

04 May 2026

Angela

Yes

Family

10/10

Exceptional

04 May 2026

Lynn

Friendly staff. Will clean your room upon request. A great hot breakfast

Partner

10/10

Exceptional

04 May 2026

Molinda

I didn't get her name but the precious sweet lady working the breakfast brightens everyone's day! And the breakfast was great too!

Partner

10/10

Exceptional

03 May 2026

KIRSTEN

The property was beautiful and well kept, the location excellent, the staff incredibly helpful and friendly and the breakfast was great! The only surprise was that the hotel bar closed by 10 pm on a Saturday but still great knowing it was there.

Family

10/10

Exceptional

03 May 2026

Violet

Staff very friendly and helpful. Rooms were not cleaned properly. Debris under night stands ,couch and beds. Breakfast was awesome and parking was awesome. Just need to mop floors. Staff was very courteous. Location is excellent.

Friends

10/10

Exceptional

03 May 2026

Kelly

Lovely room. Staff are very friendly! Great place to stay…close to shops and restaurants…and the breakfast was very good! We’re planning to return soon!

Partner

10/10

Exceptional

03 May 2026

Pamela

Room was clean, staff was great, breakfast was better this, as for parking not good, have to park across the street at night

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Diana

Beautiful hotel. Located in the heart of town. Spacious rooms, comfortable beds, very well equipped and maintained. Definitely will be back

Friends

10/10

Exceptional

01 May 2026

Sheena

Breakfast was not fresh

Self

10/10

Exceptional

01 May 2026

Susan

Room was clean and spacious. The bed is high off the floor so it is not easy to get into if you are short. The hotel is older so areas throughout the hotel are not perfect but, I think it gives a little character to the place. Breakfast is good. Staff is exceptional.

Partner

8/10

Excellent

25 Apr 2026

Thomas

Large room, comfortable bed, walking distance to bars and restaurants make this a really nice place. The property seems to be kept well, and the breakfast was great. The staff was great, especially at breakfast. We have enjoyed staying here several times in the past few years.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Kristen

The staff was friendly and the hotel in a convenient location.

Business

8/10

Excellent

25 Apr 2026

Cynthia

The room was clean and well maintained. Breakfast was good! However, front desk staff not good. Offered no information, had to ask for all information. When is breakfast, where is breakfast? How do I get to my room?

Business

8/10

Excellent

23 Apr 2026

Jason

yes good breakfast

Family

10/10

Exceptional

21 Apr 2026

Tabitha

Clean room great service

6/10

Pleasant

19 Apr 2026

Micah

The hotel was clean, but only 1 elevator was working, the breakfast was amazing and the lady serving us was absolutely AMAZING!!! The only issue we had was someone in a room around us started smoking and we felt like we were getting a contact high from it.

Family_with_children

10/10

Exceptional

16 Apr 2026

Antoinette

Really amazing location and staff was so helpful and hospitable!!

Self

6/10

Pleasant

13 Apr 2026

Pereshama

The hotel was someone packed, the one elevator was broken. When you looked in between the bed headboard and the floor, you can see dirt. About close to Midnight, the fire alarm went out and we had to evacuate.

6/10

Pleasant

11 Apr 2026

Paula

Fire alarm went off at midnight but there was no direction from staff. There was a loud and aggressive person under the influence that tore up the exit door trying to get back in. He roamed the hall screaming for about fifteen min and no one from the front desk would answer. We had to call the police. The hotel was clean but I will probably stay elsewhere next time I visit.

Partner

6/10

Pleasant

11 Apr 2026

Carol

The staff were friendly and breakfast was good. I don’t get having a resort fee for a hotel. When asked it was explained that it covered breakfast, parking, and some other incidentals. My problem with this is that the hotel description said “free breakfast and free parking.” This amount should have just been included in the total cost and take off the “free.” Also, the floor in our room was mighty dirty. When walking across it, my feet were black (right out of the shower).

Friends

6/10

Pleasant

11 Apr 2026

shelby

the fire alarm went off around midnight however that wasn't the problem. the problem was that there was no staff to assist anyone. one worker opened the door for everyone to go outside and one worker stayed in the bar with two gentlemen. there was no one else around. we got no instructions or information as to what was going on. the housekeeping attempted to enter our room without knocking or announcing themselves.

Family

6/10

Pleasant

09 Apr 2026

Mark

Elevator out, ice machine not working. Not sure what the resort fee covered.

Partner