Name: Waterton Lakes Lodge Resort
Address: Clematis Ave, 101, Waterton, T0K 2M0, CA

6/10

Pleasant

03 Aug 2026

Maria

Disappointed that the pool is not open.

4/10

Poor

03 Aug 2026

SHAUNA

We were disappointed with our stay. The rooms are in need of updating. We were in a room with two queen beds and the one bed was broken. Also, the air conditioning in our room was not working properly. We advised the front desk and they said they would have maintenance come out to the room but there was no improvement to the air conditioning and the bed remained broken for the duration of our stay. Also, the pool and hot tub were closed. Staff advised us that everyone was notified at the time of booking but we had booked in 2025 and were not notified they would be closed.
The location of this hotel is excellent.

6/10

Pleasant

03 Aug 2026

RAMON

The young lady at the reception was super unpolite and unhelpful. The room was clean but everything is old.. I paid almost 500 CAD for a night and honestly is not worth it at all.

10/10

Exceptional

03 Aug 2026

Bernard

We didn’t eat at your restaurant.

10/10

Exceptional

03 Aug 2026

Anthony

Room very comfortable, jacuzzi was very nice, finding a few things on the TV was difficult at times

6/10

Pleasant

03 Aug 2026

Namkyeong(julie)

It was just standard room..no breafast included..no cimplementary water bottle..no swimming pool or anything..high price for high season..that was all..location wise is the best ...close to everything ..right there at the town..walking distance for restaurant etc..room was clean..airconditioner works fine..litgke loud though.

8/10

Excellent

03 Aug 2026

Rambo

The property is near everything you need. I don't like is poor customer service.

10/10

Exceptional

02 Aug 2026

Susan

A wonderful stay with pleasant staff. Very close to all the town has to offer!

10/10

Exceptional

02 Aug 2026

Andreas

Great location, everything is walkable, nice room, good bath, bed was a little soft but hey.

10/10

Exceptional

01 Aug 2026

Simon

The room was clean with a nice bathroom and the AC worked great. The little balcony (we stayed on the second floor) was a fantastic place to enjoy our coffee in the morning. The beds were comfortable. Very walkable to all townsite amenities.

We will come back again for sure.

6/10

Pleasant

01 Aug 2026

Walter

1 star

Do not trust the “Call or Text” takeout option advertised on this lodge’s website. I tried to place a takeout order using the number and text instructions shown on their site — I did text over a 30–40 minute window — and nobody from staff answered or replied. There was no confirmation, no callback, and no effort to let me know the option was unavailable.

I ended up getting food elsewhere because they simply ignored my messages. Advertising a service you don’t actually provide is misleading and frustrating for guests. Management should either staff the line promptly or remove the feature until they can handle requests reliably.

8/10

Excellent

01 Aug 2026

Christine

I loved the close walk to shore, and well the whole town is a close walk! A bit too many sounds at night, which should be expected in older establishments, but very nice. Everything is nicely maintained. We did not eat at the restaurant, so I can not comment on that.

10/10

Exceptional

01 Aug 2026

Mike

We enjoyed how close property was to everything in the townsite. We also liked having out own entrance to the property.

10/10

Exceptional

31 Jul 2026

Brandin

Waterton is an amazing place to stay. This suite was amazing. Clean and had everything you needed. Definitely would recommend.

8/10

Excellent

31 Jul 2026

Quentin

Property is a little dated, but clean. Staff was very helpful.

10/10

Exceptional

31 Jul 2026

Vanessa

Great stay. Comfortable beds, clean rooms. Easy walk to anywhere in Townsite.

10/10

Exceptional

31 Jul 2026

Phyllis

The room was great. A/C worked well. No housekeeping unless you ask for it but they are up front about that. They were more than willing to give us whatever we needed when we went to the front desk for anything. Check in and out was simple. Front desk staff are pleasant and helpful. A great stay and would stay again!

8/10

Excellent

30 Jul 2026

melissa

This place needs work. Walk ways weren’t very well kept, looks like they are trying to do work on certain things. Pretty rough for $400+ per night. Air conditioning worked well. And good location close to beach and park and all restaurants.

6/10

Pleasant

30 Jul 2026

Keri

The property has a great location within walking distance of downtown shops, the marina, and the water. Unfortunately, the pool and hot tub were not working during our stay, which was disappointing as we had specifically hoped to enjoy those amenities. The property felt quite worn and dated, and the rooms were tired and in need of updating. Early check-in was not available, which was also inconvenient.

6/10

Pleasant

30 Jul 2026

James

Shower tiles were cracked, falling and you could see mold and mildew around. Some places you could see water getting behind the wall. Room was extremely hot when we got in since the pilot light was on in the fireplace...in July. No way to open a window, and the AC was very basic (no temp control). It took about 8 hrs to finally get to a reasonable temp. Generally seemed clean, but the carpet and couch looked like they had not been thoroughly cleaned in years. Was afraid to sit on the couch or walk on the carpet without socks.

They are updating some other building, but the whole property seems like it needs a refresh. It is very dated.

10/10

Exceptional

30 Jul 2026

Nichola

Perfect location- right in the centre of town, just a few minutes walk from the lake/marina/ shops.
Dated buildings but a good sized room with lots of parking. Nice bathroom. Furniture needs updating but the bed was very comfortable.
Lovely staff and a great breakfast.
Would stay again

6/10

Pleasant

30 Jul 2026

Leah

The positives were the location and the kitchen in the room. The property is outdated and looks like it's not maintained at all. To be fair they were doing some exterior renos, but considering the amount of time the pool has been closed for renos, it could be quite some time before they're finished. The rooms really need some work. The carpet is old and stained, the room smelled strange and musty, the furniture is all old and looks like it's from a yard sale, I had to slam on the door with my body to get it to open, there were ants all over the kitchen and bathroom (which I informed housekeeping of and nothing was done) and there's just an overall feeling that absolutely no effort or care is put in. For what they charge per night, it was quite disappointing. I wouldn't stay again.

8/10

Excellent

30 Jul 2026

Nurul Arif

Great staff, but property could use a refresh.

8/10

Excellent

29 Jul 2026

Tracey

The room was clean and the staff was helpful and friendly.

10/10

Exceptional

29 Jul 2026

Luanne

Really cute resort, convenient rooms and close to the beach and stores. Can't wait to return!

10/10

Exceptional

29 Jul 2026

Heather

Enjoyed the clean renovated room. Beds were comfortable and staff were great.

6/10

Pleasant

29 Jul 2026

Emmett

An included breakfast would have been nice.

8/10

Excellent

28 Jul 2026

Sheri

The location was perfect at this charming hotel. It was a bit on the dated side but I would stay there again when I return due to how walkable it was to all the shops and the walking path along the lake.

10/10

Exceptional

27 Jul 2026

Lorelie

The room was very clean. The staff at the check in counter was not as helpful. She did not find my reservation and that made me nervous. But it my reservation was in the system so all good.

6/10

Pleasant

27 Jul 2026

Melvin

Well lots of the property was under construction and the equipment was all over the place. It took up a lot of the parking, which in turn did not leave enough parking for guests. The pool and other amenities where closed. Yet we were charged full price and not informed of the closure until we arrived. Bait and switch. So yeah your essentially walking through a construction site, it's not clean. I feel for $400 a night your entitled to get what you paid for. But it's conveniently located and the staff were helpful and friendly.

10/10

Exceptional

26 Jul 2026

Li Yan

The property is very clean and easy access to the town, walking distance to the restaurants and lake. My overall experience is very good. Will stay at this place again if I’m visiting again.

8/10

Excellent

25 Jul 2026

May

Clean room, quiet. Very close to amenities

8/10

Excellent

25 Jul 2026

Roko

i really don’t feel like committing to a review so instead of getting chatgpt to write me a review i’ll say it was ok, the staff was the best part!

10/10

Exceptional

24 Jul 2026

Sivagami

The staff and service were very good. Really enjoyed our stay.

10/10

Exceptional

23 Jul 2026

Heather

Great place to stay in Waterton!

10/10

Exceptional

23 Jul 2026

Kimberly

Everything about my stay was great!

6/10

Pleasant

23 Jul 2026

Sandra

Parking are had lots of service vehicles so cluttered. Large garbage bins in parking area in front of hotel - visually unappealing. Outside of buildings needs fixing up and a paint job. No usb outlets or anywhere in room to charge electronics. No phone to connect with front desk. The tv reception was spotty- no picture only sound for most of the evening. The room itself was very spacious.

8/10

Excellent

22 Jul 2026

Sharon

The property was dated but clean. They had air conditioning which was nice. We got a 10% discount for a meal at the restaurant/lounge which and used it for breakfast which was excellent. My comment on the lounge is that they need to offer some nice wine choices as all they had was in a box, which was very disappointing considering the price of rooms in this town. Overall the experience and location were good!

10/10

Exceptional

22 Jul 2026

Carol

Hotel was in downtown Waterton, within walking distance to restaurants, the lake, hiking/ biking trails and the community athletic park. While the room was spacious, renovated, and clean when we arrived, guests had to request cleaning on a daily basis if they wanted garbage emptied, etc. Daily cleaning should automatically occur, especially considering the high hotel rate/ night. Pool closed (which we knew) for renos and there's no gym. All in all, I would return as it's in a great location and the rooms are comfortable.

8/10

Excellent

22 Jul 2026

Alanna

Beds and pillows are super comfortable, clean and overall good experience for an outdated place. Great food at the in-house restaurant.

10/10

Exceptional

21 Jul 2026

Edsel

Was great location

Family

8/10

Excellent

21 Jul 2026

Tabitha

The property was old and the pool and hot tub were closed. The room was fine but the air conditioner was quite noisy. We were not able to have the room cleaned since we only stayed 2 nights so had to go to the front desk a few times to get anything.
It was ok but seemed overpriced like most things in Waterton

Partner

10/10

Exceptional

21 Jul 2026

Chris

Nice property

Partner

8/10

Excellent

21 Jul 2026

Merle

Could use some updating for sure. Other than that, great location, staff and cleanliness.

Partner

6/10

Pleasant

20 Jul 2026

Christine

The lodge is under construction and the pool was not open - neither of these things were mentioned when booking. We reserved a premium room with a kitchen and would sleep six - there were only three chairs at a table making it impossible for all of us to eat at the same time. We love Waterton but were very disappointed with the accommodations that we chose - it was not worth the money that we paid.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

James

Great room and friendly staff

Self

8/10

Excellent

20 Jul 2026

Todd

Nice central location

Partner

6/10

Pleasant

19 Jul 2026

Shelby

The property is undergoing a renovation and our room was in an older building. It has seen better days but was adequately clean. There was a small patio but no chairs to sit on. The pool was closed which wasn’t an issue as we knew this prior to arrival. It is a suitable accommodation if you aren’t planning on spending much time in the very dated room. Easy walking distance to everything you need to access in Waterton.

Family_with_children

10/10

Exceptional

19 Jul 2026

Caroline

Great stay at this location. Bathroom included a bath tub and a huge shower which was stunning and was a bonus. The king bed was comfortable. Small fridge and cosy fireplace. The room was very cute and charming.

Partner

10/10

Exceptional

19 Jul 2026

Melissa

Easy check in. Clean room. Nice and helpful staff. Family really enjoyed it.

Family_with_children

6/10

Pleasant

19 Jul 2026

Erin

The location is very convenient to town but so are 90% of the hotels in the area. I hate to leave a poor review, but the property was really messy with construction in progress. I didn't see work taking place but the materials were there. Our room faced a pile of debris on the property.
I've stayed in a lot of hotels over the years and the state of this property was a little shocking. Rooms are also small with no space for multiple suitcases. The nightly cost is way too high for the experience here.

We did not eat in the restaurant and so I can't comment on the quality.

The area is very beautiful, though, and we enjoyed the sights and hikes.

Family_with_children

10/10

Exceptional

19 Jul 2026

Hilda

Bed was comfortable. Jet tub was really nice. My husband and I both really liked the location. Easy to walk to all sorts of shopping. It was quite warm while we were there, so the air conditioner was appreciated. Parking was good. We didn't hear any noise from any of the other units. We both agreed that if we are lucky enough to come back to Waterton Park, we would like to stay here again.

Partner

10/10

Exceptional

18 Jul 2026

Courtney

Very well located. The staff were friendly, room was very clean, had great amenities. Restaurant attached to hotel was not really good. Would definitely stay here again.

Partner

6/10

Pleasant

17 Jul 2026

Sabrina

We stayed 3 nights, family of 4.
The room was very clean, but in need of a renovation.
We ate at Vimy Lounge, we recieved a 10% discount. The food was very good and staff were pleasant, but we waited a long time for our food.
The location of the lodge is convenient, right across the street from the main strip.
Overall a good experience, my rating has more to do with the rooms needing an overhaul. That said, we loved our trip and enjoyed our time in Waterton.

Family_with_children

6/10

Pleasant

17 Jul 2026

Lori

We were woken up one night with a beeping smoke alarm which we took down to turn off, it was beeping due to a dead battery. We advised the front desk in the morning that this had happened and were told someone would come to look at it. No one came. I advised again when we checked out and there seemed to be no record we had reported this. Outside of the inconvenience of being dead tired due to being worked up, this is a safety issue to not have a working smoke detector in the room. No apologies were given which was disappointing. Also not having a working pool or regular room service is less than ideal for the cost of staying at a hotel inside the park. This is my third stay here in the past 5 years and the pool has never worked.

Family_with_children

2/10

Poor

16 Jul 2026

Corey

The room was small and DIRTY! Stains on really old carpet, furniture beat up, etc. Pool wasn’t working, hasn’t been for a while. False advertising for sure and when I brought it up, staff didn’t care. The main door to our cabin didn’t have a lock on it so we didn’t feel as safe as one would hope. The staff was rude and seemed like they didn’t want to be there. Stay away from this one. 👎

Family_with_children

8/10

Excellent

16 Jul 2026

Lavy

We’ll come back again

10/10

Exceptional

15 Jul 2026

Henry

very polite and helpful staff and very nice modern rooms

Partner

8/10

Excellent

15 Jul 2026

David

The hotel was very convenient to the park. There is some construction ongoing. Rooms were clean and staff was courteous. We ate breakfast there and there was a good variety and tasty. The room was a little dated but clean and comfortable

Family

8/10

Excellent

15 Jul 2026

Andrew

Good place worth the price

10/10

Exceptional

14 Jul 2026

Peter

Currently being updated on the exterior. Inside was good. Awesome location!

Family_with_children

8/10

Excellent

13 Jul 2026

Terry

Expensive but ok. No room update between days stayed. A few bugs in the room. Good location.

Partner

10/10

Exceptional

13 Jul 2026

Jack

Close to National Park.
Very convenient.

Family_with_children

10/10

Exceptional

12 Jul 2026

Markus

Property was nice however the coffee in the room was not that great

Family

6/10

Pleasant

12 Jul 2026

Gurlal

The property was quite affordable and well built. The only things that negate the review was the carpet and the noise penetration amongst the floors. The carpets need to be cleaned or replaced.

Partner

10/10

Exceptional

12 Jul 2026

Joanna

I would definitely stay again

Partner

10/10

Exceptional

12 Jul 2026

Odette

We had a wonderful stay! The room was clean, comfortable, and well maintained. What really made our visit special was the exceptional service from the staff. Ally and Gerome were especially helpful, friendly, and went above and beyond to make us feel welcome. Their warm hospitality made our Waterton trip even more enjoyable. We would definitely stay here again!

Friends_and_family Family

8/10

Excellent

11 Jul 2026

karen

Bit run down but the rooms were clean and cool. Bed was really soft, glad we bought our own pillows. Great location and when the pool Reno is complete it will be great.

10/10

Exceptional

11 Jul 2026

Tyson

Rooms were clean, staff was good and Waterton is beautiful.

Family_with_children

10/10

Exceptional

11 Jul 2026

Sarah

Beautiful property! The staff was super kind and helpful. I wouldn’t hesitate to stay here again.

Family_with_children

6/10

Pleasant

10 Jul 2026

Rodney

We had a room right by the road so it was noisy and the curtains didn’t close properly so people could look in!
Also we checked in water 4:00 and room wasn’t ready so the gal took our phone number and said she would call when room was ready in approximately 45 min….after 90 min we decided to go back to desk and she apparently forgot to phone us….i believe we could have “explored” Waterton till 9:00 pm and never received a call!!!! Poor checkin!!!!!!

Partner

10/10

Exceptional

10 Jul 2026

Brandon

We had a great stay, perfect location and all the staff were very helpful and friendly.

Partner

10/10

Exceptional

09 Jul 2026

Karen

Love staying in Waterton. This was our second stay at this property. Conveniently located in the center of town.

Family

10/10

Exceptional

09 Jul 2026

Justin

Beautiful rooms and some of the most comfortable beds Iv slept on

Partner

10/10

Exceptional

09 Jul 2026

Tammie

Park is nearby. Breakfast was not included in our reservation. Room was clean and comfortable. Restaurants in walking distance. It was very quiet and relaxing. They do have construction going on so no pool or hot tub. Parking was free.

Partner

10/10

Exceptional

08 Jul 2026

John

Amazing place to stay walk to every thing. Clean room.

4/10

Poor

08 Jul 2026

Sydney

Location was nice.
Our bathroom had a leak from either the toilet or the tub and our bathroom floor was soaked. Had to where sandals in their or your feet got soaked. They fixed the problem by using our towels they had for us to shower with and bunched them up underneath the pipe in the toilet to absorb the water. (Do have a picture for reference) the blow dryer had hair hanging out of it that was not ours.
Our bathroom sink had water stains all over the counter tops. (Do have a picture for reference)
Everything that needs to be plugged in, T.V, Microwave, coffee machine, lamps, etc we had to plug them in ourselves which I can understand electricity costs, but if people have a reservation they should have been plugged in before hand. Staff were friendly. Took maintenance almost 5 hours to fix the leak in the bathroom by only stuffing towels under the toilet pipe. Did enjoy I could have my puppy in the room with me.

Pet

8/10

Excellent

08 Jul 2026

Amandeep Kaur

Good clean property close to the lake

Family_with_children

8/10

Excellent

06 Jul 2026

Cassandra

Clean rooms, good view

Family_with_children

10/10

Exceptional

06 Jul 2026

Penney

Clean room, friendly staff. Easy to walk everywhere

Partner

10/10

Exceptional

06 Jul 2026

Paige

We stayed in one of their king suite rooms and it was fabulous! It wasn’t too far from anything in the village. And the room was clean and quite spacious. It was a good price for actually staying in Waterton. I’d highly recommend staying at this facility during your stay in Waterton!

Partner

8/10

Excellent

05 Jul 2026

Janet

We just stayed there and it was a clean and comfortable room! Nothing fancy but a friendly staff and perfect location to walk around the town to shop, all kinds of great stores to check out and not a bad place to enjoy a meal! It was a great stay and a great experience!

Friends

6/10

Pleasant

05 Jul 2026

Nick

The room was very clean. Except the carpets. They were really gross. Great walking distance from everything. Great location. A few things needed to be updated like loose pavers out our door tripped a few times. But overall would stay again.

Family_with_children

10/10

Exceptional

05 Jul 2026

Hiren

Clean room, nice location and ample parking spots

Family_with_children

6/10

Pleasant

05 Jul 2026

Mills

The room had black dust all over the bed and blood on the pillow. By the time we got back, it was so late in the evening, we couldn’t ask the staff to do anything about it. Just a real disappointment to have to deal with that. Otherwise, the room was sufficient and in a great location.

Friends

6/10

Pleasant

05 Jul 2026

Beverly

Lots of remodeling and construction going on while we were there. Difficulty getting enough towels and pillows for the 4 people in our room.

Family

10/10

Exceptional

05 Jul 2026

Monika

Very good location, walking distance to grocery store, restaurants and the lake . Friendly and accommodating stuff. The room was very spacious clean and contained all necessities I required.

8/10

Excellent

04 Jul 2026

Kayla

clean & cozy, no free breakfast offered though

Friends

8/10

Excellent

04 Jul 2026

Glenda

Rooms were clean and quiet, but quite small for 4 people. There was lots of construction going on therefore the exterior was not as appealing as it could be (but that's understandable).

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Kaden

Great place

Friends

10/10

Exceptional

03 Jul 2026

Jocelyn

Very nice

8/10

Excellent

02 Jul 2026

Laureen

The room was very clean. Bed was comfortable and breakfast was good. Would stay again.

Family

6/10

Pleasant

02 Jul 2026

Helen

We were disappointed with our stay at Waterton Lakes Lodge Resort. While the location is beautiful and convenient, the overall experience didn't justify the price. The room had an unpleasant odor when we arrived, which made it feel less clean and welcoming. The Wi-Fi was also very poor and unreliable, making it difficult to stay connected throughout our visit.
The property feels outdated and could use better maintenance and attention to guest comfort. Although the staff were courteous, the issues we experienced took away from what could have been a much better stay.
The resort has a great location, but improvements in cleanliness, maintenance, and Wi-Fi would make a big difference. Overall, it was an average experience, and we would likely consider other accommodations next time.

Family_with_children

8/10

Excellent

02 Jul 2026

Rahul

Good location

Friends

6/10

Pleasant

01 Jul 2026

Louvaine

As many visitors are seniors, the lack of safety features in the bathroom were a concern. No grab bars in the tub, only a chair available on request, toilet not chair height therefore needed some assists on getting off.
Room was clean and staff responded quickly to concerns and were very friendly. Hiking tours were excellent as well as the leaders.
Meals from restaurants were good.

10/10

Exceptional

01 Jul 2026

Andrew

While it may not be the hotel experience some might expect, the room was comfortable and quiet and the cottage stay feel added to our overall trip experience. The staff were super helpful and friendly, and everything is a block or two walk to get to which is so nice. Will 100% book here again.

Partner

4/10

Poor

01 Jul 2026

Gary

Room was clean but not comfortable as air conditioning did not work well and we couldn’t keep the screen door open as there was no screen. The lofge was under construction so pool and hot tub not operational. When I approached the lodge for a discount on the outrageous price per night ($400) I was advised no because they are all booked up. They have since offered a 10% discount but to be honest this is a $150 a night lodge not $400, I’d recommend to look at other hotels in the area and only stay here if you have no choice, like we did.

Partner

8/10

Excellent

30 Jun 2026

Kimberly

It was under construction so the amenities were not very accessible at this time. But when it's done it will be nice. Limited parking though

Friends

8/10

Excellent

30 Jun 2026

Gordon

The room was nice but the heat pump at the foot of the bed and the rumbling fridge in the bathroom made it quite loud. The food at Vimy's restaurant was okay. Considering how many cyclists were there, some bike racks would be helpful.

Self

8/10

Excellent

30 Jun 2026

Larry

Within walking distance to the unique shops.
The furniture was a little older but the room was clean and well taken care of.
We went down to the restaurant for breakfast one morning and had Levi as our waiter. Very friendly young gentleman.

Partner