Name: Crandell Mountain Lodge
Address: 102 Mountview Road, Waterton Park, T0K 2M0, CA

10/10

Exceptional

02 Aug 2026

Dawn

We had a great stay

10/10

Exceptional

02 Aug 2026

Keith

Small room, but very clean, nice bedding, and made good use of the fans for the fairly hot weekend

8/10

Excellent

01 Aug 2026

Marvin

The biggest issue with the room is the small size!
It also has no air conditioning, which is the same as much of the Waterton lodging. All we had was a small open window, a ceiling fan, and a small fan to the side of the bed on a day that the high was 97 degrees Fahrenheit, which made for an uncomfortable night sleep.
This room has been upgraded with very noticeable and welcome improvements. I carefully examined the floors, bathroom (with shower), fridge, microwave, counter tops, coffee maker, and linens and all was VERY clean.
The room was quiet in the night only because the other guests were quiet. The walls are definitely NOT soundproof.
Parking was very good. I would stay there again only with lower than average pricing to others in Waterton.

8/10

Excellent

29 Jul 2026

Dwayne

Older place needs to be fixed up , patio needs to be refurnished .

4/10

Poor

27 Jul 2026

Prabhjot Singh

Place is a run down, Pictures are deceiving

Location is good

10/10

Exceptional

26 Jul 2026

John

A great option for Waterton. Location was excellent - walking distance to lake, cruise stop and Prince of Wales

10/10

Exceptional

22 Jul 2026

Neil M

Comfortable stay in an excellent location in the town. Staff was friendly and helpful.

8/10

Excellent

21 Jul 2026

Jody Lyn

Stayed in the Bears Den Suite Great Parking ..Great Jet Tub for end of day soaking after Long Hikes Amazing, King size Bed and pillows very Comfortable Great Sleeps now the Negative…No TV and No AC just a working floor fan and a ceiling Fan ..the Suite is not in the direct Sun so it did remain comfortable in temperature the fans are a must 24-7. We will book this suite again cause of the Jet Tub and The Comfy Bed.

Partner

6/10

Pleasant

20 Jul 2026

Peter

Waterton is a beautiful stop, and the Crandell looked good on the website. Turned out to be a VERY old building that was poorly maintained and beginning to fall apart. Would not stay there again.

Partner

6/10

Pleasant

16 Jul 2026

Buffy

An older property that could use some updates i.e. carpet on the stairs. No A/C which can make for uncomfortable sleeping. Fans just don't help and attribute to extra noise. Keeping the window open helps if the wind is blowing into the room. We were in # 9 on second floor. Good for 2 women that want their own beds. The mattresses are very soft so if you are used to something firm, may not have the best sleep! In a good location right across the street from the sister property, Kilmorey Lodge. That is where you must check in. Highly recommend having dinner in their dining room. We sat outside and had an excellent view of the lake. Food/service was excellent! We were gone most days so did not spend much time in the room. Sufficient for our needs but would not stay again.

Friends

8/10

Excellent

14 Jul 2026

David

Clean,older buildings. great location.

10/10

Exceptional

14 Jul 2026

Erum

Much better than pictures.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Vydelle

The Crandall is an old building, without elevator access. Our room was booked for two guests. There was only 1 bath towel, and no washcloths, other than the black one for makeup removal. We were there for three nights. At no time was there a chambermaid checking our room to empty garbage or replace toilet paper. Since no spare roll was supplied, I had to request a roll when we went across the road for breakfast. Our keys did NOT lock the deadbolt from the outside. The room was quiet. There was not enough parking. We were in Waterton for the views, which are spectacular! Price for the room was high since there were no amenities.

Friends

6/10

Pleasant

10 Jul 2026

Ken

It was okay, but rustic also means run down. So beware. Room was advertised to have a fireplace, but then they indicate in the room it’s against fire code to use it. Also had to ask multiple times for bathroom amenities. It wasn’t worth the price.

Partner

2/10

Poor

08 Jul 2026

Joan

We walked into the room and the room had such a bad musty smell. They tried to mask it with a ceiling fan going super fast and keeping the windows wide open. We walked across the road to the checkin office and they arranged for us to stay at a different hotel in town. The other hotel was cheaper but we were not offered the difference that l had paid in advance.

8/10

Excellent

07 Jul 2026

Anoop

The floor was little sticky but stay was awesome the convince to walk around from Lodge

Family_with_children

6/10

Pleasant

05 Jul 2026

jaskiran

Quite old properties, need to be updated, no TV or AC or elevators available on the property

Family_with_children

10/10

Exceptional

05 Jul 2026

Xiaojun

Great location

Family

6/10

Pleasant

05 Jul 2026

Yiseul

It is very old but it was fine enough

Friends_and_family Family

2/10

Poor

04 Jul 2026

Ramandeep

Fire place was on whole stay. We couldn't sleep. No one knows how to turn it off . When i called staff and emergency lines thy said yu called we have to come but we dont know

Partner

8/10

Excellent

01 Jul 2026

Chi

It is old building but well maintained. Clean room and quiet.
Close to everything you see and lake.

Partner

4/10

Poor

30 Jun 2026

Oleg

Floor was not cleaned, portable heater was broken. Also they gave us wrong number as it turned out. And after that another family tried to check in into ours…. There’s no tv, and it’s pretty chilly in the room.

8/10

Excellent

29 Jun 2026

Sue

We stayed for two nights at the Crandell Mountain Lodge which is the poor relative of the much nicer hotel across the street. The room was perfectly adequate with comfortable beds and lots of fans. A box fan at the open window brought in fresh cool air from outside. The carpet was old and grey so cleanliness was difficult to ascertain. It was probably pretty clean. The absolute best thing about this place was the really good restaurant in the sister hotel across the street. Great food and our all time favorite server, Emily. Worth eating at any time but Emily was helpful, friendly and charming. Thanks!

Family

4/10

Poor

25 Jun 2026

Cathy

I stay 2 nights.
I don't expect no clean up my room on the 2nd day.
I have to request at front desk then there's someone come. When I mentioned garbage bin need to clean up, she gave me a new plastic bag and I need to replace it by myself. The amenities not been refill until I told her.
So never think about she will make your bed or clean anything else.
I can't believe this is 3 ⭐ Lodge inside National Park.
I don't suggest anyone to stay Crandell Mountain Lodge.

Partner

4/10

Poor

25 Jun 2026

Marianne

This property is very old and rundown and in need of a lot of repair and upgrades. The deck is rotten and nails are protruding. The room #12 was very disappointing as I booked a suite, and what I got was barely a room. Tiny, no room to move, table and chairs falling apart, 1 of 2 windows did not open so no ventilation. Very stuffy with no desire to stay in the room. The carpet is very old and worn. No ice bucket. No staff or services. Everything required a trip across the street, check in/out, etc. as there is no staff at the Crandell. The price for the room was twice what it was worth. The parking is also poor as it is too close to the sidewalk. I would not recommend this property.
It is a great location as you can walk to the village sites and businesses. Waterton National Park is a beautiful peaceful place with very friendly people and much to see and do. Prices are quite high for most everything.

Friends

8/10

Excellent

22 Jun 2026

Brenda

The room was small and it was difficult to get into bed because it was a king size bed with no room around the side of the bed. It was nicely decorated. There was no recycling bin. The shower was hot.
Unfortunately the outside was in need of paint and repairs.
It was near the lake so fairly quiet.
It was quite expensive for what we got in the room.

Partner

10/10

Exceptional

21 Jun 2026

Julia

Wonderful stay for 3 nights at Crandall Lodge. Room was nicer than the photos lead you to believe. Modern kitchenette stocked with coffee/sugar/creamer. Full fridge oven microwave. Wine glasses cups cutlery well stocked. Little tea pot and some shortbread cookies on arrival. Great location for exploring the small town of Waterton. Across the street is the sister hotel with full dining room and a laid back pub. We had a ground floor room (mobility issues) but there is a second floor and if you’re a light sleeper choose that or use ear plugs. We could hear the occupants above us moving what seemed to be a herd of bisons through their room. It was quiet at night but they were early risers and so were we for the two days they were above us. Other than that (not the hotels fault) I would give the hotel a 10/10. Thanks for a great stay.

Partner

8/10

Excellent

20 Jun 2026

Julie

The staff are excellent and accommodated an early check-in for us. Room was clean and the King size bed was comfortable.. The room was small and I don’t think I would want to stay more than a couple of nights there but it had what we needed and was very close to town. Additionally, there are a lot of friendly deer in the neighborhood which made it very entertaining at times. Parking was also easy and plentiful, at least when we were there.
It was also a very short drive to most of the hiking trails that we wanted to get to. I would recommend this hotel to others with similar interests.

Partner

10/10

Exceptional

14 Jun 2026

Elmira

the location is good

Partner

8/10

Excellent

08 Jun 2026

Judy C

Our Lodge was clean but dated. The sister hotel, Kilmorey, was across the street and much more modern. Upon accessing our room we enjoyed delicious,
made at hotel lemon shortbread cookies. The front desk staff we dealt with (Caroline, Karli and Tonja were awesome and very welcoming. We had Uga in the dining room who also made our dining experience wonderful.

Family

4/10

Poor

07 Jun 2026

Johan

This place needs investment for upkeep the staff was good but the hotel is run down

Partner

10/10

Exceptional

07 Jun 2026

Brandon

Very clean and accommodating room after a rainy and cold few nights camping prior! The complementary tea and coffee was very nice as well. Not a fancy place but a cozy one!

6/10

Pleasant

04 Jun 2026

angelo kenneth

Kitchen

Family_with_children

10/10

Exceptional

02 Jun 2026

Philip

Great location and plenty of parking. Hiking trailheads within walking distance. Pubs and restaurants nearby.

Partner

6/10

Pleasant

01 Jun 2026

Andrew

This is one of several properties owned by a company. The room was fairly decent, comfy bed, gas fireplace, kitchenette. I slept well. But the room was tight with a wobbly little table and uncomfortable metal chairs for dining. Not much space for luggage around the fireplace. The door was old and only the doorknob locked when out of the room, not the deadbolt. The deck should be torn off and replaced. The hallway carpet was disgustingly old and stained. The first of two nights the place was full and the walls and ceiling are thin so we could hear walking, talking, flushing, etc. Second night was quiet as most people had left. Check in was at the hotel across the street. Check out too, and the restaurant there gave us 10 percent off the breakfast. Good food, but a lot and I couldn’t finish. Crandell is a tired building in need of some care. For a couple nights it was a good base to explore Waterton Townsite. But next time I will explore other options.

Family

4/10

Poor

01 Jun 2026

Paul

The room itself was clean but very cramped. There was no place to put luggage etc. There was no smoke detector in the room and the walls are paper thin.
The building is old, fine we expected that and even looked forward to it, but it was absolutely rundown. The entrance was filthy and the screen on the outside door was hanging off. The shower rail fell down and the gas fireplace was turned off.
We were kept waiting for check-in and even then we did not have towels. I had to go back to reception to get bath towels later.

Partner

10/10

Exceptional

01 Jun 2026

Kim

Tonja at front desk was awesome to myself and sister. Changing rooms for us as we wanted a floor room.

Family

10/10

Exceptional

31 May 2026

Marg

We had a great room with a comfortable bed and well resourced with good toiletries and extras like cookies and mint tea. The front porch is pretty worn and the outside could do with a tidy up but we were very happy with the condition of our room. Check in was over the road at another hotel but that was easy. I recommend this place and the price was good.

Partner

10/10

Exceptional

31 May 2026

Isabela

Staff were nice, room was clean and we had everything we needed. Could use a bit updating

Friends_and_family Family

10/10

Exceptional

31 May 2026

Robert

The place was as we expected. Was clean and right in the center of it all. Had a fridge and stove which was nice. Cookies on arrival was a nice touch.

Family

10/10

Exceptional

29 May 2026

Jaganadha Raviteja

Great stay! Loved it! Best wishes!

Partner

8/10

Excellent

28 May 2026

Rajeev

Conveniently located in the park. Building is old. Otherwise has all necessary amenities. Ample parking. Staff is very helpful.

Partner

8/10

Excellent

28 May 2026

Claudia

Old fashioned, classic, comfortable

8/10

Excellent

25 May 2026

Rob

The room was very nice, but small. No stir sticks for the coffee and no face clothes. The restaurant service was very slow. It wasn’t busy in there at all.

Partner

10/10

Exceptional

25 May 2026

Al

It was very clean and had nice coffee

Partner

6/10

Pleasant

24 May 2026

Larry

The old carpets smelled bad and there was no tv in the room.

Partner

10/10

Exceptional

15 May 2026

Nikki

Convenient and close to park

Family_with_children

10/10

Exceptional

14 May 2026

Alan

Overall, I had a great stay. The place was a bit older and simpler, but I got it at a great price. The arrangements with the Kilmeroy right across the street provided me with everything I needed. The room was small, but it was clean and had what I needed. It was also in an excellent location to get around the town, but I also had really close parking. A deer was outside my door on the porch in the morning. I also thought the staff was excellent, friendly and attentive, Johnny at the bar, Carolyn and Lynette at the front desk and Gabi at breakfast.

Self

10/10

Exceptional

10 May 2026

George

parking was good only we had to find a place to eat in town nothing at the motel.

Partner

8/10

Excellent

10 May 2026

Navdeep

It was an affordable stay for 5 people. It feels little conjusted but not bad for the price. The shared washroom is in one of the rooms. So someone may find it little inconvenient to get into the room now and then. One thing which i reported to the staff as well that there in no exhaust fan in the washroom.

Family_with_children

8/10

Excellent

04 May 2026

Peter

Great place to stay while visiting a spectacular National Park. Reasonable prices and clean, comfortable accommodations.

Family

6/10

Pleasant

03 May 2026

MAUREEN

The Crandell Mountain Lodge is a great place to stay but not the room we were in. I paid extra for a Queen suite but the room was nothing like the photo or description. It was beyond cramped and tiny with little room to put anything. The sink was mostly plugged and the toilet seat loose. Fortunately we were able to fix both issues but maintenance could do a better job. Stay here but not in this room.

Partner

6/10

Pleasant

30 Apr 2026

Kim

It is an older facility, so has some of the unique and quirky things - but still an acceptable place to stay.

Partner

10/10

Exceptional

29 Apr 2026

Virginia. Louise

We loved being back in Waterton for our 60 th wedding anniversary. We honeymooned there 60 years ago. Thanks for an enjoyable stay

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Norma Eline

Nice and kind staff, super clean spaces. We will comeback for sure.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Graham

Absolutely

Partner

10/10

Exceptional

15 Apr 2026

Everitt

They had great cookies in the rooms . Rooms were small but cozy and clean. No tv in rooms .

Partner

10/10

Exceptional

12 Apr 2026

Boon hiang

Though the property is dated but quite charming exterior, the interior is warmly arranged and clean esp the bathroom. The little nook with microwave is very appreciated coupled with a small fold down table top with 2 chairs makes good space for quick breakfast. The welcome cookies is a nice added touch.

The staff over at the kilneroy across the street is very helpful. Though an early check would hv been appreciated consider the Crandell has ample vacancies during our stay in low season mid April.

I Informed the staff at checkout that the washroom door does not stay close; as we were leaving the car park, I see they immediately were there to check it out. Very responsive!

Friends

8/10

Excellent

10 Apr 2026

Sam

Floors and building are dated, but hard to beat the price in the shoulder season.

Family_with_children

8/10

Excellent

04 Apr 2026

Loc

Everything is ok

Partner

10/10

Exceptional

20 Mar 2026

Anupam

Nice and very clean.

8/10

Excellent

16 Mar 2026

Peter

Lovely, rustic setting in SW Alberta in beautiful Waterton National Park.

10/10

Exceptional

07 Mar 2026

Harrison

Great atmosphere

8/10

Excellent

19 Feb 2026

Darryl

Had a really good stay at the Crandell Mountain Lodge. The room was clean and ample for space and it was great to have a small kitchenette available for breakfast. Location was fantastic as it was quick and easy to get anywhere we wanted to go. Check-in and check out was smooth and the staff was friendly.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Geraldine

The room was cosy and clean, and the staff was very friendly and helpful. The food was amazing.

4/10

Poor

15 Feb 2026

Ray

Unfortunately we had mice

Leisure Partner

10/10

Exceptional

15 Feb 2026

Karthik

The room was clean and comfortable. The directions to pick up the key ( as I arrived very late night) was clear and no issues in finding it. I liked the restaurant as well, its ambience and quality.

Leisure Self

8/10

Excellent

01 Feb 2026

Angela

The staff was friendly and accommodating.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Heather

Room was basic and rustic, but very clean. It was really handy to have a full kitchen included, which was complete with everything needed to cook meals (provided you did some planning ahead of time in your ingredients, as nothing but salt and pepper were provided). Bathroom had been renovated, with excellent shower pressure. This hotel is not fancy at all, but well worth the lower price paid because of it.

Leisure Friends

10/10

Exceptional

01 Jan 2026

Lynda

Friendly staff, clean room

10/10

Exceptional

28 Dec 2025

Andrew

Wonderful experience

Leisure Family

10/10

Exceptional

28 Dec 2025

Derek

Nice location and easily accessible entering town. Warm, cozy rooms with a couple amenities. Very comfy beds and pillows. Had a great stay.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Angelle

Quiet, affordable, friendly staff.

Leisure Partner

6/10

Pleasant

20 Dec 2025

Linda

Room was clean. Check in staff friendly

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Allen

Great Staff.

8/10

Excellent

23 Nov 2025

Deborah

Staff were lovely

Leisure Partner

10/10

Exceptional

11 Nov 2025

Lois

Yes,very helpful staff. Good rec for eating.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Megan

I love love love this place. They're always perfect. Every time.

Business

10/10

Exceptional

02 Nov 2025

Igor

Being there few times, too expensive in season, off season reasonable, yes it's old but comfortable and nice bar across the street, Waterton as usual being Winderton but love this park...

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Amber

Room was not spotless
Staff was good had to deal with sister property.
Had a wood fireplace that we couldn't use.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Jordyn

I don't think there waa any source of heat in rhe room. The fireplace wouldn't light. But we didnt need it anyways. Despite it being cold (snowed) overnight, the insulation must be good. Cute, old room, very clean and tidy. The pun across the street was excellent as well. I will be returning for sure.

Leisure Partner

8/10

Excellent

26 Oct 2025

Rob

Everything was good except coffee pot in the room did not work.

Leisure

6/10

Pleasant

25 Oct 2025

Vignesh

Great location and prompt room service when requested. But property is very old. Bathroom door does not have a lock. Bathroom does not have an exhaust.

2/10

Poor

24 Oct 2025

Carlo

Worst experience we had in any accommodation in all my life. The facility is old I understand, but no one would ever like to have checked in a hotel/accommodation with toilet plugged and full of crap in there. I reported it immediately to the front desk but suggested if there is a plunger in there, i should try to unclog it (that is full of poop!). Total crap! We were offered different room (for 2) and we are family of four.

6/10

Pleasant

23 Oct 2025

stephen

Lock to unit was poor operation , no tv , very small space
Off season no choice for shopping or food
Everything closed down , should have done more research

Leisure Partner

6/10

Pleasant

20 Oct 2025

Carla Andrianne

The place is a little bit old. The room there's a used tissue in the floor, the sheets are not laundry. And there's a old smell when you enter the inn and inside the room. But the washroom is clean.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Laura

Nice bedroom with a Jacuzzi. The place is peaceful and well situated.

Leisure Friends

10/10

Exceptional

14 Oct 2025

Isabelle

Clean, cozy and charming lodge with everything you need (small fridge, microwave oven) for your stay! Located in the village, near restaurants/pubs and beautiful lake!

Amazing safe & beautiful area where you can see many sheeps and deer!

I strongly recommand this place!

Partner

4/10

Poor

12 Oct 2025

Seonyoung Chloe

The communication with staff felt unclear, with limited guidance about the facilities or directions to the room. The prepaid booking was not immediately recognized, and a credit card was requested before the situation was clarified. I also called the front desk to ask about the heating, and maintenance came in afterward, which made the communication feel somewhat disjointed. Overall, the interaction gave the impression that welcoming and attentiveness were somewhat lacking, leaving guests to navigate certain details on their own.

Partner

8/10

Excellent

12 Oct 2025

pato

Clean room. Only a small heater in the bathroom. Room is virtually no heat in a subzero temperatures outside!

Leisure Partner

8/10

Excellent

09 Oct 2025

Eric

Nice accommodations that could use some updating.

10/10

Exceptional

08 Oct 2025

James

Easy check in

Leisure Self

4/10

Poor

05 Oct 2025

Michael

Definitely run down without care of improvement. Not worth the cost.

Leisure Friends

10/10

Exceptional

04 Oct 2025

Nirmala

Clean rooms, friendly staff

Leisure Family

4/10

Poor

04 Oct 2025

Qiaoling

The room is very small, and no tv , no AC . Very poor condition.
Some people live in the first floor..
I will not stay there again..

Partner

10/10

Exceptional

02 Oct 2025

Walter

Beautiful location, close yo shipping and restaurants. Very quiet!

Leisure Partner

2/10

Poor

02 Oct 2025

Ellenor

We booked a superior suite on expedia, on arrival received a standard double room. We spoke with Reception and later the manager. They told us they could not move us, as the hotel was fully booked however we could move to the suite the next night (\"at no extra cost\", even though we had already paid a deposit for the superior suite) but had to check out and then recheck in, taking all belongings with us. The manager stated that this was the fault of expedia as well as my fault for using expedia, stating that the booking information was unclear and would not refund any portion of the room price. She told us that we had to take the complaint/refund request to expedia. She also blamed upper management for not addressing these issues with expedia stating they have had several booking complaints in the past. At no time was even an apology offered.
We had to use the hidabed to accommodate us all.
Other negatives - no extra bedding or coffee, dusty behind hidebed, no tea towels, no TV. Floor boards gapping.
Expedia dealt with our complaint very well offering an apology and compensation. We were very happy with Expedia's response but appalled by the extremey poor customer service from the Hotel Manager. Even after expedia called the hotel, they would not compensate us or apologise.
I have worked in the Hotel industry and rest assured this is not a frivolous complaint. I have never encountered such poor customer service.

Leisure Family

8/10

Excellent

29 Sep 2025

Harish

Easy parking, cute interior, walkable to main part of Waterton.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Sarah

Had to wash the dishes that came with the room, broken blinds, dirty floor, poor lighting. Would like to see more lights, maybe a lamp. Questionable sanitization in the shower, wall paper peeling off, door was already unlocked before putting the key in, outside deck structure was iffy at best, outside of the cabinets werent cleaned either nor were the lights. You pay good to money to stay, i understand that it is an old building which I am fine with, but I feel it's basic upkeep. My son works for a cleaning company and he said his boss would be appalled with the state of our room.

Leisure Family

10/10

Exceptional

28 Sep 2025

Anila

The place was very nice and the staff too we really enjoyed our stay

Leisure Friends