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Surestay By Best Western Lewiston

Portland - ME · United States

516 Pleasant StreetView location

8.2/10Excellent548 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.2/108.2
Condition8.0/108.0
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Surestay By Best Western Lewiston

The SureStay by Best Western Lewiston is Lewiston-Auburn's most recently renovated hotel. Situated in a convenient location off I-95 and just a short drive to downtown, our guests will enjoy a complimentary continental breakfast each morning.

With plenty of free parking and all new hotel decor, you can rest assured that you've made the right choice when staying at our Lewiston hotel.

Read more about this hotelShow less

With a stay at SureStay by Best Western Lewiston Auburn Area in Lewiston, you'll be within a 5-minute drive of Atrium Art Gallery, University of Southern Maine and The Public Theater. This hotel is 2.1 mi (3.3 km) from Androscoggin River and 2.6 mi (4.1 km) from Androscoggin Bank Colisee.

Make yourself at home in one of the 62 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste.

Conveniences include desks and desk chairs, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: USD 100.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property allows guests 18 or over to check in with valid military ID.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 30 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Atrium Art Gallery, University of Southern Maine 0.9 km / 0.6 mi
Androscoggin River 3.3 km / 2.1 mi
Androscoggin Bank Colisee 3.8 km / 2.4 mi
The Public Theater 3.9 km / 2.4 mi
Sisters of Charity Health System 4.2 km / 2.6 mi
St. Mary's Regional Medical Center 4.3 km / 2.7 mi
Bates College 4.3 km / 2.7 mi
Veteran's Memorial Park 4.6 km / 2.9 mi
Thorncrag Nature Sanctuary 5.1 km / 3.2 mi
Bonney Park 5.2 km / 3.2 mi
Olin Arts Center 5.2 km / 3.2 mi
Androscoggin Historical Society 5.3 km / 3.3 mi
Central Maine Medical Center 5.4 km / 3.3 mi
Festival Plaza 5.4 km / 3.4 mi
Community Little Theatre 5.4 km / 3.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2022
  • Number of floors (main building): 2
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Beach
  • Golf course
  • Ski slopes
  • Small pets allowed (under 5 kg)Extra charge
Show 16 more facilities & services
  • Large pets allowed (over 5 kg)
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Newspaper stand
  • Newspapers
  • Luggage room
  • Restaurant
  • Breakfast room
  • Business centreExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 23 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Ironing set
    • Microwave
    • TV
    • Hairdryer
    • Bathroom: 1
    • Wi-fi
    • Wake-up service
    • Alarm clock
    Show all 10 amenities
    • Desk
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    Room TWO QUEEN BEDS

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Ironing set
    • Microwave
    • TV
    • Hairdryer
    • Bathroom: 1
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-10
    DOUBLE AccessiblePhoto unavailable5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    DOUBLE Accessible

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-10

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 23 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Ironing set
    • Satellite TV
    • TV
    • Microwave
    • Wake-up service
    • Alarm clock
    • Desk
    • Bathroom: 1
    Show all 10 amenities
    • Hairdryer
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    Room KING SIZE BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Ironing set
    • Satellite TV
    • TV
    • Microwave
    • Wake-up service
    • Alarm clock
    • Desk
    • Bathroom: 1
    • Hairdryer
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 23 m²ROO.H6
    Room AccessiblePhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Wheelchair-accessible
    • Microwave
    • Bathroom: 1
    • Satellite TV
    Show all 11 amenities
    • Bathtub: 1
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    Room Accessible

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Room amenities

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Wheelchair-accessible
    • Microwave
    • Bathroom: 1
    • Satellite TV
    • Bathtub: 1
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay By Best Western Lewiston

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Surestay By Best Western Lewiston

8.2
Excellent
548 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.0 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
Kendra
Great food, clean room's, pleanty of parking, easy access from Rt 95. Quiet and relaxing.
Partner
10/10
Exceptional
14 Jul 2026
Karen
Welcoming, great breakfast
10/10
Exceptional
12 Jul 2026
Carrie
Nice clean room. Quiet area.
Family_with_children
10/10
Exceptional
01 Jul 2026
Franklin
Very clean rooms and nice staff!
Family
8/10
Excellent
01 Jul 2026
Jennifer
Clean property
Family
10/10
Exceptional
01 Jul 2026
Kenneth J.
Room and property was very clean
Partner
6/10
Pleasant
28 Jun 2026
Shelley
Not a high-end hotel at all, but clean and safe with a kind staff. All requests were met with friendliness and helpfulness. Conveniently located, and breakfast was standard and helpful before heading back out for travel.
Family
6/10
Pleasant
26 Jun 2026
joanne
Floors in room felt damp…. bed covers had spots on them
Friends_and_family Family
2/10
Poor
09 Jun 2026
Ketty
Hello,

SureStay Hotel by Lewiston is always clean,
inside and outside also. The rooms are clean.They work hard to serve others good breakfast .

Thank you for hard work!
Self
10/10
Exceptional
08 Jun 2026
Virginia E
Beautiful environment and decor, all appliances new and working, bedding very comfortable. Staff of all three shifts I met were super nice and helpful when a need arose. Best place to stay in Lewiston, in my opinion
Pet
10/10
Exceptional
05 Jun 2026
Rekha
Very clean room.. beddings were comfy.
10/10
Exceptional
04 Jun 2026
Patty
Clean room
Self
10/10
Exceptional
04 Jun 2026
Patricia
Clean room
10/10
Exceptional
26 May 2026
Karen
Great way station when we travel. Convenient and quiet location, great staff, dog friendly, great hot water, comfortable beds, good sized rooms, very good breakfast, and excellent coffee.
Pet
8/10
Excellent
24 May 2026
Philip A
Nice property for travelers.
Partner
10/10
Exceptional
21 May 2026
Thomas
Everything was great except for the fact that I couldn't find any streaming services
8/10
Excellent
20 May 2026
Elizabeth
Clean, nice staff. Breakfast is okay.
Partner
2/10
Poor
18 May 2026
julianne
We checked in to find bugs in our room crawling all over the entertainment center. We notified the front desk and we check out right away. We were told we would have too wait till monday for see if we could get a refund. Also left us having too put out more money for another place to stay.
Partner
10/10
Exceptional
17 May 2026
Carolyn
Nice continental breakfast
8/10
Excellent
07 May 2026
William
The place was clean but needs to be updated
Self
8/10
Excellent
03 May 2026
Claudia
For the price, this was a good deal. Not fancy but perfect for a quick overnight stay.
Self
10/10
Exceptional
21 Apr 2026
Patricia
Unfortunately, I didn’t have a chance to try breakfast as I was there to stay overnight to have a surgery early in the morning. Everything looked wonderful and everyone was very accommodating.
Partner
10/10
Exceptional
06 Apr 2026
Karen
Clean,comfortable room. Accomidating roour dog. Good continental breakfast.
Partner
2/10
Poor
30 Mar 2026
heather
Yes a c was effective.... it did not feel pet friendly
Self
6/10
Pleasant
21 Mar 2026
Emma
The room reeked of heavy fragrance (vanilla), which gave me a headache. Nothing felt especially clean. No elevator. Small hotel and noisy neighbors. Stuffy room. I checked in online and had to check in again once I got there.
10/10
Exceptional
15 Mar 2026
brian
i was very happ-y 2 see how clean it was i have been there 3 times and i will go back
Partner
6/10
Pleasant
15 Mar 2026
JADE
No cups and toilet paper. Drain flies, left over pizza box, and clogged toilet.
Pet
10/10
Exceptional
08 Mar 2026
Magdalena
The outside isn’t super fancy, but our room was clean and mildly modern. It was an easy check-in, and I was pleasantly surprised by this stay. For its price point I would definitely stay here again if you weren’t looking for frills.
6/10
Pleasant
14 Feb 2026
Erik
Room was fine for price, it was clean. Our shower leaked from the knob and caused water to get on the floor. Front desk people were nice. Breakfast was normal continental.
10/10
Exceptional
14 Feb 2026
Tamanda
Clean room, very friendly staff
2/10
Poor
30 Jan 2026
Jimi
They have cockroaches and did not refund my money. Never will stay and definitely don't recommend!
Business
4/10
Poor
19 Jan 2026
Beth
Very disappointed in this stay! During check-in requested to be on the first floor due to a recent surgery, was accommodated but found the 1st floor had many permanent residents living at hotel- too many kids, felt like a daycare center. Then we got moved to the 2nd floor, unfortunately we exchanged the kid noises for weed smells? The hotel had signs everywhere, explaining no weed permitted, but it was evident nobody was listening!!! While parking there must of been a domestic dispute happening because there was a truck revving its engine several times to make a point to somebody- I think hotel management had to go regulate that situation … all in all, I’d hard pass on this hotel if you have the chance. I gave 2 stars for the clean room, that was the best part!
Leisure Family
8/10
Excellent
31 Dec 2025
Cynthia
Room isn’t anything fancy but provides everything you need. Would be nice to have two sitting chairs instead of one always having to sit on the desk chair. Brought clean towels everyday. Will be staying there again. Decent room, fair price.
Friends_and_family Family
10/10
Exceptional
07 Dec 2025
Debbie
Very clean. Nice stay!
Leisure Friends
4/10
Poor
30 Nov 2025
Pat
Hotel was dank and outdated.
Leisure Family
10/10
Exceptional
29 Nov 2025
Cynthia
Yes, very
8/10
Excellent
29 Nov 2025
Russell
Nothing was outstanding, but everything was perfectly fine. Convenient to highways, with plenty of parking. Would not hesitate to stay here again.
Self
10/10
Exceptional
29 Nov 2025
Jessica
Very clean and spacious. Has all the amenities needed - iron, fridge, microwave, etc.
10/10
Exceptional
28 Nov 2025
Donna
Very clean
Leisure Family
6/10
Pleasant
27 Nov 2025
PAUL
Room is dated, TV didn’t work right, bathroom door didn’t close all the way. Furniture is poor quality and poor shape.
Leisure Family
10/10
Exceptional
21 Nov 2025
Augustine
Need beef as bacon and etc
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
Dawn
Clean, comfortable, convenient location, friendly service.
Partner
10/10
Exceptional
16 Nov 2025
Virginia E
I was impressed by the cleanliness of the room, the comfort of the bedding, and all for a very reasonable price. I really wasn’t expecting it to be this nice. I will be looking for more hotels of this chain.. truly excellent.
Leisure Family
10/10
Exceptional
30 Oct 2025
Madeleine
All was well
Leisure Self
10/10
Exceptional
28 Oct 2025
Zoran
Very good! We enjoyed it! Thank you!
Leisure
10/10
Exceptional
19 Oct 2025
Michelle
Location
Leisure Self
8/10
Excellent
18 Oct 2025
Katherine
Everything was ok for a short stay
8/10
Excellent
18 Oct 2025
Paul
Limited parking when we arrived for night 1. Night 2 was much better. Could have benefited from complementary water in the room.
Leisure Family
10/10
Exceptional
11 Oct 2025
Kirstie
Property very clean and rate very reasonable. Near downtown area. Water pressure and facilities are great. Happy to have found this place late on a Friday night during peak leaf peeping season!!!
Leisure Partner
10/10
Exceptional
10 Oct 2025
Patty
Very clean
Leisure
8/10
Excellent
09 Oct 2025
steven

Little India

Place smelled of Indian food but it was well concealed with air freshners
Friends_and_family Family
10/10
Exceptional
06 Oct 2025
Craig
Well located and very reasonable for visiting Bates.
8/10
Excellent
05 Oct 2025
Mary
It was a clean and comfortable room and quiet, considering it was a weekend.
Self
10/10
Exceptional
04 Oct 2025
Lyn
Everything was great.The room was clean.The beds were comfortable.Everything worked well.
Breakfast was good, nice, friendly staff. All in all an enjoyable stay.
This hotel is also very convenient to everything in Lewiston/Auburn.
Leisure Family
10/10
Exceptional
02 Oct 2025
Elizabeth
Clean room
Leisure Friends
8/10
Excellent
01 Oct 2025
Yolanda
Most of the staff was very friendly.
Business Self
10/10
Exceptional
30 Sep 2025
Karen
Easy access from the highwy, excellent breakfast, pet friendly, clean, comfortable, well appointed rooms.
Leisure Pet
10/10
Exceptional
28 Sep 2025
David
Great room!
10/10
Exceptional
22 Sep 2025
Katherine
Quite
Leisure Partner
10/10
Exceptional
21 Sep 2025
Mark

Good night's rest

Friendly helpful staff. Clean and comfortable, just as it should be. No problems at all.
Friends_and_family Family
8/10
Excellent
21 Sep 2025
Erica
Absolutely nothing fancy about this property. But the room was clean. The bed was comfortable and it fit the bill for one night.
Leisure Family
8/10
Excellent
16 Sep 2025
John Charles
I expect people at a desk to know basic directions for the area around the property. The man who checked me in didn't know anything, and I discovered the street I was asking about was the intersecting street with the one the motel was on!
10/10
Exceptional
06 Sep 2025
Margaret
Clean room
Leisure Self
10/10
Exceptional
02 Sep 2025
Verified traveler

The lady at the front desk gives excellent service

Comfy bed, nutritious breakfast, and excellent service from staff--the lady at the front desk is always super-helpful. I suggest repairing the bathroom door in room 209 before multiple people use it (not an issue for this solo traveler).
Self
10/10
Exceptional
01 Sep 2025
Jennifer
Friendly staff. Very clean room and soft beds. In room coffee, fridge and microwave. Easy psrking, multiple entrances from lot. Quite nice for a cheap hotel. Breakfast was extremely limited on choices and ends very early at 9am but checkout isnt until 11

6/10
Pleasant
31 Aug 2025
Jason
Ugh
8/10
Excellent
30 Aug 2025
John
Comfortable bed. Lackluster continental breakfast with tight seating.
Leisure
4/10
Poor
26 Aug 2025
Jennifer

Think twice

We were ther for my father's celebration of life. The support staff was okay; the management is unreasonable. The room was adequate. But for a party of four they only give you 3 towels and 2 wash clothes. There is a refrigerator, microwave, and coffee maker in the room. BUT, YOU BETTER NOT THINK ABOUT TAKING BREAKFAST ITEMS BACK TO YOUR ROOM. I did not enjoy being lectured to as a child for bring 2 plates of 2 bagels, 2 omelets, and 2 waffles to our room. I was told this is not allowed and \"this will make a mess, and you will attract ants\" please do not do it again. If they are so interested in keeping the room clean, why did they not care to clean the stains and white goo off the fabric chair. This is the first time I have ever been told not to do that by any hotel chain, including Marriott & Hilton. We arrived at 2am that morning after a long day of delayed flights. The breakfast stops at 9am and we had just woken up at 840am. I thought I would at least grab a little bit of food before it was put up so we could get showered and dressed and not continue to starve. Also, there are only 8 tables and 16 chairs, which is not enough for the always packed breakfast area. One morning I stood to eat my food, as there was nowhere to sit, in fear of being yelled at again for taking food back to my room. Never mind the countless people at night who were ordering Door Dash and eating that in their room. The TV remote didn't work and it wasn't even the correct remote for the TV.
Friends_and_family Family
8/10
Excellent
26 Aug 2025
alan

Nice stay

Place was nice. Staff was great. I would stay again. Parking is tight.
Self
10/10
Exceptional
25 Aug 2025
Dorota
Clean! Clean! Clean!
Breakfast was ok. Could have a bit more options but the room was clean and had everything we needed. Strongly recommended it.
Leisure Family
10/10
Exceptional
20 Aug 2025
Louise
Staff was very friendly
Leisure
10/10
Exceptional
19 Aug 2025
Dennis
Love it
Leisure Family
10/10
Exceptional
17 Aug 2025
Lisa
This property is a little funky in the way that it’s set up and hard to find the right door to enter. Other than that, it was a comfortable small room but very clean and the staff was very nice and breakfast was decent in the morning. Can’t ask for anything more for that price. I think I paid $100 a night.
8/10
Excellent
17 Aug 2025
Domenica
Close to highway, clean and quiet, standard breakfast, I wish they had more fruits options but, overall it was very good
10/10
Exceptional
17 Aug 2025
Verified traveler
We stayed in lewiston Surestay 42 nights, we appreciate it, they were dog friendly. We found it to be cliche, need the staff we're very friendly. Very helpful, I would highly recommend this hotel.
Partner
8/10
Excellent
16 Aug 2025
Sean
The staff was nice, the room was decent, served its purpose for the night
2/10
Poor
14 Aug 2025
Carolyn J

Absolutely the worst place I've stayed at!

The staff at this motel treats Americans horribly! I was in Lewiston for a medical appointment. We live in Calais. From the moment we walked in we felt the chill from staff members. The desk clerk never made eye contact with us. I could go on and on, but, am limited. The bottom line.. if you are an American, don't go near this racist establishment. It is terrible in every way.
I had to come back to Calais a day early because my driver and i got very sick while staying there. I ask for a refund for the night we were unable stay. Without even looking up, the clerk said, \"we don't do that\", then walked away.
Business
8/10
Excellent
13 Aug 2025
Alley
Very nice hotel and excellent price.
Business Self
10/10
Exceptional
09 Aug 2025
Ryan
Nice clean place to stay. Staff was very friendly ands accommodating!
Business_and_leisure Family
6/10
Pleasant
09 Aug 2025
David
It’s a basic hotel/motel. It was clean, so we were fine with it. But nothing fancy.
Friends_and_family Family
10/10
Exceptional
04 Aug 2025
Karen
Clean, affordable rooms, no musty smell from a/c unit, ground floor for easy access for pet walking.
Leisure Pet
2/10
Poor
03 Aug 2025
Adam
Absolutely disgusting place. Smell made my family and I sick to our stomachs. Wanted to leave but couldn’t get a refund. Wouldn’t stay here for free.
Family
8/10
Excellent
02 Aug 2025
joshua
It was very good the bed was comfortable I did wish they had fluffier bed covers instead of a thin fleece blanket. The room did have a humidity wet smell but it wasn’t terrible we managed to sleep comfortably.
Leisure Family
10/10
Exceptional
30 Jul 2025
april
We will be back
Leisure Partner
10/10
Exceptional
24 Jul 2025
Paula
It was new and clean.
Leisure Family
10/10
Exceptional
22 Jul 2025
Frieda
The trip was for my son, everything went well.
Self
2/10
Poor
21 Jul 2025
Danna
We checked in stayed about 15
10/10
Exceptional
02 Jul 2025
Elan
Seemed to be nicely renovated, clean and comfortable. Very quiet.
Leisure Partner
8/10
Excellent
22 Jun 2025
Steve
The staff is always pleasant, helpful and happy. The rooms are dated, however the cleaning staff seem to do a fine job keeping things tidy in a dated facility. It appears everyone tries to do a good job, and that say a lot about this hotel.
Leisure Partner
8/10
Excellent
04 Jun 2025
Marie
Stay was fine, no complaints.
Friends_and_family Family
10/10
Exceptional
13 May 2025
jason

Clean and adorable

We had a very pleasant stay at the best Western. Staff was extremely helpful. Rooms were all clean including the rest of the property. David was the manager on site and was extremely polite helpful and professional. I would highly recommend a stay at the best Western.
Partner
2/10
Poor
08 May 2025
christopher
The property was filthy
6/10
Pleasant
28 Apr 2025
Robert E
It was ok, I am not impressed with paying $100+ dollars for 1 night and then having to let the hotel secure another $100+ dollars as an incidental fee.
Business
2/10
Poor
26 Apr 2025
Jill
I walked in and turned around and walked out. Handed key back to front desk. Creepy, people loudly having sex in room across hall. I did not feel comfortable. I would like a refund. I’m staying at a Hampton tonight in the area.
8/10
Excellent
23 Apr 2025
John
Would say it was ok
10/10
Exceptional
17 Apr 2025
larissa
The staff was lovely. They upgraded us for free. It’s not a fancy place, but it was very clean. The room was nice and new.
6/10
Pleasant
04 Apr 2025
Zachary
The hotel is in a convenient location right off of the Highway. Work was being done at the time for improvements so that was a little inconvenient. The room was fine, a little noisy with people in the hallway. But overall a nice place to stay.
8/10
Excellent
17 Mar 2025
Verified traveler

Lewiston Stay

Clearly, they are in the midst of renovating their property. We had a nice clean renovated room, but when we got in there, there were items left in there during the renovations which we had ask to be removed. Also, there was an issue with sound level during the night. I also found a small child’s toy in the water reservoir of the coffee machine in the morning. For one night it was fine. Again it was nice and clean and the room was renovated.
2/10
Poor
15 Mar 2025
Mike
Upon arrival, the check-in clerk clearly had a weapon on him unprofessional to have showing the toilet did not work said something to the front desk and they just said OK
Leisure Family
6/10
Pleasant
02 Mar 2025
Tanya

Average stay stay for average price

Dated, bathroom had not been clean, room floors were not clean.
Friends_and_family Family

Location & surroundings

Surestay By Best Western Lewiston
516 Pleasant Street, Lewiston, United States

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Surestay By Best Western Lewiston

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