Sumitel Sanderling, Darjeeling

India , Darjeeling
DARJEELING, J P Sharma Road Near Jai Complex
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14 reviews shown

4/10

Poor

11 Jan 2026

Anurag

Had a horrible stay at this hotel. Except the view from the window and the bedroom, everything was horrible. The toilet bidet was leaking and I had to ask someone to come fix it. The toilet flush was overflowing at times. I slipped and fell in the shower because the bathroom floor is made to be slippery. On top of that, they charged us exorbitant prices for any food we bought there; way above the Darjeeling average.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Mohua

It was a pleasant stay at Hotel Sumitel Spa n Resorts. Everything was as per our expec tations. There should be some improvement in toiletry items. Towels were old and to be discarded now. Comid lid was not fixed properly. But overall we liked the ambience. And the most beautiful part is that you can see the beautiful view of Kanchenjunga from your rooms. Thanks.

Leisure

10/10

Exceptional

08 Nov 2025

ASHOK

nice service

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Sachin

Good stay and food

Friends_and_family Family

10/10

Exceptional

09 Dec 2024

Sharmi

We were touched by your extremely courteous service. Please keep this up!

Leisure Family

2/10

Poor

31 Aug 2024

Namgyal

Room is small , we were supposed to have two king bed but got queens size and also it’s far from attractions spot

6/10

Pleasant

26 Jun 2024

Pritam

We online booked a family suite for 4 person (2 Adults 2 children). Room allocation to us was very small to accommodate and charges for the room was also double.

Leisure Family

8/10

Excellent

17 Mar 2024

Jeffrey

The hotel itself is attractive and well appointed Staff are friendly, knowledgeable and helpful. Coffee/bakery is fantastic. The setting is in a congested section of the Darjeeling bazaar without on site parking making arrival and departure complicated. We enjoyed our stay.

Leisure Family

4/10

Poor

17 Dec 2023

Brian

Total Fail!

The service at this hotel is a disaster. When booking a tour to go to Tiger Hill to watch the sunrise, we were told to wait in the street, down the hotel 3 minutes walking, from 0300 to 0400 to wait for the driver in very cold temperatures. We were later given different information. After booking the car to take us to the railway station, there was no note in the system about the booking or the payment. This was sorted out however at thst time of departure we called the driver who informed us he was never informed of the departure time. They did provide a heater in the room as there is no heat in the hotel and we were there mid December. Room was large. The restaurant is horrible, wouldnt recommend. Bad food, cant pay by card as machine doesnt work. Cant pay by cash as no change. Staff are completely not trained and for this reason i would not recommend. As full time travellers, we appreciate helpful staff and unfortuntely there werent any at this hotel with tge exception of the night desk clerk. Very nice young man.

Partner

10/10

Exceptional

08 Jun 2023

Shipra

Our stay at Sumitel was great. The staff was extremely friendly and took care of all of our requests in a timely manner, even when we ordered our dinner late, they accommodated us. We could see Kanchunjangha from our room, which was an added bonus. The front desk attendants and the night manager was also very friendly, including the kitchen staff Pranesh, Lakpa and Sovana. The only room for improvement I would suggest is Wifi, which was extremely slow. Otherwise a great stay.

Leisure Family

8/10

Excellent

03 Jan 2022

Arijit

Hotel located in a good place. Staffs and amenities were good.

Leisure Family

8/10

Excellent

24 Nov 2021

Shubham

Neat and clean property with good staff. A lift would have been great for people staying on higher floors.