Name: The Pearl Kuala Lumpur
Address: Batu 5, Jalan Klang Lama, 1, Kuala Lumpur, 58000, MY

2/10

Poor

31 Jul 2024

Willy

Sanitation is a problem. We found two cockroaches in the room - one in the bathroom and one crawling on the bed when we are sleeping. There are ants on the table as well.

Leisure Family

4/10

Poor

25 Mar 2023

NG

Please revamp and purchase new towels.

Other than spacious, i think the hotel got to renovate; the toilets are so chipped, iron railings loose, towels grey, bedsheets smells. It is more like a motel than hotel.

Friends_and_family Friends

10/10

Exceptional

12 Jun 2022

Verified traveler

Love this place! The room is spacious, and the bathroom is very nice. They served good /varieties for breakfast buffet. We stay for business purposes, the place is located on the busy main road of Klang Lama, close to shopping mall (midvalley) but it is okay since we did not drive.. overall, good hotel and would come again

Business

6/10

Pleasant

09 Feb 2020

PM

Location is great with shopping and food within close proximity.
We requested that two items in the room be attended to. locked Safe and toilet issue nothing was done.

Friends_and_family Partner

4/10

Poor

30 Nov 2019

Verified traveler

Although the hotel's staff were friendly and helpful, its cleanliness and general physical condition left much to be desired.

Upon checking into the room, a used cotton bud was found atop the television set, and a layer of dust on the switchboard behind the beds. Housekeeping next morning also missed a tiny (albeit noticeable) ball of thread in the middle of the room. The level of regard shown for cleanliness in this place was therefore, tellingly poor.

What's worse was the cafe at which breakfast was served. There, certain corners were littered with food scraps and many tables were left uncleared in spite of available wait staff being nearby (specifically on 24 Nov 2019). A rat was also seen scurrying into the kitchen from the dining area (and back!) on one of the mornings, triggering a somewhat tepid explanation from one of the staff: the rat might have been stirred up by the ongoing renovation works around the hotel.

I had fond memories from 20 years back staying at The Pearl, but am sorely disappointed at the sorry state the hotel has fallen into. The Management ought to seriously examine how a once-gleaning establishment has become no better than a roadside motel, and take steps to clean up the hotel, and its act.

Friends_and_family Family

8/10

Excellent

05 Jul 2019

Verified traveler

The locality is near to express way and it is easy to get there and get out of KL. The hotel is surrounded with many eatery. The only set back is that it does not have big shopping centre around and need to travel a distance downtown.

Friends_and_family Family

6/10

Pleasant

28 Jun 2019

Premila

Ok

Once again the hot water wasn't working well. Water was lukewarm and early morning there was no hotwater. I always stay there because they have a bathtub in their rooms but after staying twice in 2 weeks, quite disappointed.

Wont be staying there again next week.

Friends

8/10

Excellent

22 Jun 2019

Premila

Preferred hotel in kl always

The hot water wasn't hot at all. Other than that was ok

Friends

6/10

Pleasant

20 Jan 2019

Verified traveler

Comfortable stay for the price paid

Proximity to food and shops . Walking distance to my office .
Amenities is average . Toiletries and towel are of inferior quality
Service is good though

2/10

Poor

08 Jan 2019

Jason

Just about the worst place I have ever stayed. The room in the photo on the left has always been the room I expected as it was the the one always shown to me. The room I was give was nothing at all like was I was let to believe I was getting. The breakfast food was of poor quality and no variety the same food every day to the point where I had to complain about the food quality and presentation. Access to the executive club was OK if you got there at least 30min before closing as every day it was packed up 20mn before they shut.

6/10

Pleasant

17 Dec 2018

Kong Wah

Breakfast not that good.

Family

4/10

Poor

08 Oct 2018

Foo

The first room that I checked into had no toilet paper, toilet didn't flush properly, phone didn't work, safe didn't work, the room smelled of cigarette even though I requested for a non-smoking room. Then I went downstairs to get a coffee but I couldn't get back to my room because the door wouldn't open.

6/10

Pleasant

31 Aug 2018

Tan

Parking

It is hard today get parking. All lots were used up

10/10

Exceptional

14 May 2018

ANNIE KOOI BOEY

Great hotel and good location

Overall is good 👍👍👍Cleanliness very nice,convenience location...The hotel staff is very helpful...

Partner

10/10

Exceptional

10 Apr 2018

Mui Yen

business trip

Was a business trip. the room is very spacious with reasonable price. convenient location with easy access to restaurants.

8/10

Excellent

18 Jan 2018

Premila

Excellent

This is my 2nd stay here. Absolutely love it.
They have a good range for the buffet breakfast as well

Partner

2/10

Poor

13 Jan 2018

bonny

Rural area

Uncomfortable, bad smell in the room, bathroom sink faucet leaking, bathtub dangerous for old people easy to felt down.

8/10

Excellent

03 Jan 2018

Huslan

Overall idea for family.
However, :
1. Iron was sharing & the service hotel took the iron during we are not in the room.
2. Parking was not waive. Advicw hotel to waive for customer satisfaction

Family

6/10

Pleasant

01 Jan 2018

Wee Hua

need improvement

Hotel room Wifi spees bad.

8/10

Excellent

19 Dec 2017

Verified traveler

Up to my satisfaction

4/10

Poor

08 Dec 2017

Verified traveler

I'm disappointed because the housekeeping never check the room before we check in for the toiletries'.
Staff took back the iron and ironing board without informing when we went out for dinner.
This has to be improve.
Thanks.

6/10

Pleasant

04 Dec 2017

Verified traveler

The toliet looks old and dirty. As the toliet floor is not equip with non-slip tiles, my two girls had fell during our stay. There is no face and floor towel provided in the room. Safe box is not working.

4/10

Poor

27 Nov 2017

judin

Deposit Beware

I was asked to place a 200 Malaysian Dollars deposit and informed on the date I check out I will have the deposit returned subject to charges outstanding. When I checked out the staff told me it will be held for 14 days then returned. I then spoke to the supervisor who also said the same policy until I told nowhere in the form was such a clause stated. Only then was it returned. The hotel must make it very expressly clear in the form and the staff should also have it told upfront rather than springing hidden surprises on the deposit matter when checking out. Very disappointing.

6/10

Pleasant

05 Nov 2017

Mohd

Syatem synconization

The sync of the hotels.com and the hotel reception regarding the booking is need to improve. I was waiting more than 30mins for the receptionist to check the booking because it is not in their system.

6/10

Pleasant

02 Nov 2017

SHAHRUL

Business Centre

Nice place to stay for business person since there are lots of coffee house nearby.

6/10

Pleasant

30 Oct 2017

CHEE KUN

Acceptable for the price

4/10

Poor

28 Oct 2017

Kok

old hotel

the room I stayed was old n everything was aged, couch has visible stain n table has old cig burn mark. not a very plesant stay.

10/10

Exceptional

12 Sep 2017

Gin Chuan

Clean room and great buffet breakfast

This trip staying in Premier Room was fantastic.
Room was clean and breakfast at Executive Lounge was great.
Local dining in the vicinity but not much of shopping facilities.

2/10

Poor

04 Sep 2017

Verified traveler

Worst hotel ever

Horrible. Called Housekeeping 5 times and till the end no Housekeeping showed up. The toilet was extremely dirty and no one came to clean. One of the worst experiences ever! Will never book this hotel again! Called to ask for an iron board which also never showed up to my room. So disappointing!

Family

6/10

Pleasant

01 Sep 2017

jan

Poor maintenance and upkeep. Bathroom fixtures and elevator fittings rusted.

8/10

Excellent

15 Aug 2017

Verified traveler

Price is on the high side base on the location.
I stay at the Premier Floor.
It was comfortable.

8/10

Excellent

24 Jul 2017

Verified traveler

10 minutes from TBS

It's convenient to reach KLIA Transit to catch flights. Conference room is good.

8/10

Excellent

24 Jul 2017

Verified traveler

The room is spacious

It's good to have non-carpet floor in the room. The internet is working well in certain time.

8/10

Excellent

17 Jul 2017

manny

A Night Stay

Value for money. Room aroma nor very pleasant.
If you driving make sure you are park hotel parking. If you park infront of hotel, that not under hotel. Please check with hotel before arrive, where is the hotel parking.

6/10

Pleasant

07 Jul 2017

Raymond

I have chosen the Pearl Premier Room.
The room look refurnish recently and is very spacious.
Internet Wifi speed is comfortable.

6/10

Pleasant

02 Jul 2017

JC

Overall ok except the aircon in the room not cold enough..

Partner

10/10

Exceptional

06 Jun 2017

soo

JUST FOR CONVIENT TO PARENTS' HOME NEARBY

Family

8/10

Excellent

13 May 2017

Wee Hua

Near many eating places, convenient location.
WiFi good.

10/10

Exceptional

20 Mar 2017

Chai

Staff friendly and nicely

Partner

6/10

Pleasant

30 Jan 2017

Verified traveler

Comment for the hotel

Location of the hotel was great but the designed of the hotel room was abit old fashion.

8/10

Excellent

21 Dec 2016

Wai Kin

Comment

Overall, the Hotel is great. Some where, some place have to do some upgrade. like toilet, room air-con.

Family

4/10

Poor

15 Dec 2016

rick

Good location

Well located for my holiday. Lots of nice eating places nearby and other amenities that I haven't explored.

6/10

Pleasant

23 Sep 2016

Kai Ping

BAD

Family

4/10

Poor

11 Sep 2016

Devapriya

The three nights stay was like camping in the middle of a construction site with Kango hammering going on right above our heads till 10pm

Family

4/10

Poor

04 Sep 2016

Teri Ai-Ling

the smell was bad.

2/10

Poor

25 Aug 2016

Verified traveler

Awful hotel

Awful hotel which pretends to be a three or four stars one, but is far to be a two stars accommodation.

4/10

Poor

30 Jul 2016

Verified traveler

Not so great

I reserved a non-smoking room and when I checked in they gave me a smoking room. Also when I sent back to ask why, they changed me to a non-smoking room and it was better but there was still a smoking smell on and off in the room. Overall, the section of the hotel that I was in was very run down and old. They said they were renovating but I didn't see it. They have a lot of work to do to get it renewed.

10/10

Exceptional

10 Jul 2016

Wee Hua

Relax stay

4/10

Poor

17 Jun 2016

Verified traveler

Old and run down.
Price is not worth for the condition

6/10

Pleasant

10 May 2016

Elaine

Dissatisfied ！！！

THE BATHROOM VERY WORST! THE SHOWER HEAD WAS GONE BAD! THE WATER WAS IN YELLOW COLOR! AFTER TOOK BATH, MY SKIN ALLERGIC BECAUSE OF THE WATER WAS NOT CLEAN!
AND THE WATER HEATER FOR SHOWER WAS NOT FUNCTION IN THE MORNING! MY HUSBAND WAS TOOK BATH IN A VERY COLD SITUATION ! TOO BAD

Partner

6/10

Pleasant

01 May 2016

Verified traveler

Room was big and comfort but let down by the bad wifi and tv.

4/10

Poor

13 Apr 2016

Verified traveler

Hotel need renovation

The hotel need major upgrade.

4/10

Poor

01 Apr 2016

Verified traveler

Great beds and staff but noisy tour group

Our two night hotel stay was completely ruined by the extremely noisy and large tour group from China. They left their room doors open and shouted at each other from one end of the corridor to the other until very late at night - 1 am and started again at 6 am.

The hotel staff were however very helpful in sending up their security each time but it did not stop the noise. So it would be best you tell the hotel before you book with them that you do not want a room on the floor that has tour groups.

The airconditioning was noisy.

Family

10/10

Exceptional

02 Jan 2016

tan

Suggest to change tv to flat screen to match the room. Air con still very cold even turn to lowest level. Overall, feel satisfied.

Partner

8/10

Excellent

05 Dec 2015

Verified traveler

Hotel services good

Value for money.

6/10

Pleasant

03 Dec 2015

wooi tat

Value for your \"M\" !

Great bed & big spaces room.

8/10

Excellent

26 Nov 2015

Verified traveler

A Stay in Old Klang road

It was a pleasant one night stay for us. With ground floor lobby, basement car parking, super market, coffee cafes, hawker stalls...overall recommended for mobile travellers

Partner

6/10

Pleasant

14 Oct 2015

WAN CHENG

Worth for money

Good location

8/10

Excellent

13 Oct 2015

Verified traveler

Exceed expectations

Great stay. Very convenient location. Rooms are clean and comfortable. Front desk staffs are very helpful, exceed expectations... Definitely will return if travel to KL again.

Family

8/10

Excellent

12 Oct 2015

Sheau Miin

Great stay

Reception front desk are very helpful. Room was comfortable and clean. Very convenient with lots of shops downstairs. Walk in rare is Rm400 and booking thru Hotels.com save a lot. Bravo

Family

8/10

Excellent

28 Sep 2015

YANG

easy to shopping

good location.

Family

6/10

Pleasant

17 Aug 2015

Frances WC

For a short stay of 2 nites is alright. It was a last minute arrangement. Room is quite comfortable but the corridor light very dim not very pleasing.

Family

6/10

Pleasant

03 Aug 2015

see

everything fair and easy to get food

Partner

6/10

Pleasant

28 Jul 2015

Teck Kiang

5D4N stay @ Pearl International Hotel

Generally clean and tidy. The staff are friendly and helpful esp. in getting cab service.
The only negative experience was that there was dirt / rust in the kettel so I dared not boil water.

8/10

Excellent

15 Jul 2015

Verified traveler

Value for money, don't expect much. I just prefer the location, is convenient for myself.

6/10

Pleasant

22 Jun 2015

sivagnanam

There no internet services in the room. When we complain, the hotel changed our room. This room has also no internet services.

Family

6/10

Pleasant

15 Apr 2015

Thiam Guan

Cable channels pls

The overall stay was ok. Paying 310 ringgit per night was rather expensive without cable channels and could hardly connect wifi in the room. Wish it could have been better.

Family

6/10

Pleasant

09 Apr 2015

Mohd Harisan

Hotel -OK stay.

Pros: - Staffs was friendly.
- Location - very good, attached to a Mall.

Cons: - room condition quite old.
- hot water not working in the morning. have to take bath with very cold water
in the morning (for 2 mornings).
the strange part is the HOT water was working OK at night..

4/10

Poor

23 Feb 2015

King

Very basic

They did not have my reservation though it's confirmed by Hotels.com. Their reservation system is not linked directly with Hotels.com. Had asked us for a deposit while they confirm with their Hq. We booked a non smoking room but was was given one with strong cigarette smell. They did change our room on our persistence. Wonder why no smoking rooms have ashtrays provided. Room need fresh paint and repairs.
Breakfast is decent with a good spread of items.

Partner

8/10

Excellent

20 Feb 2015

satish

Good and comfortable to stay

stay was comfortable and good

4/10

Poor

22 Jan 2015

Andy

Business Building Seminar 23rd Floor My Stay 22nd

i booked for Proximity to My training, and facilities, such as gym, spa & pool.
No Gym No spa and the Pool was freezing , even on the hottest day
WiFi was the Worst i've ever experienced.
Booked with 2 breakfasts included, had to prove the breakfast allotment to the staff upon arrival.
The view was good from floor 22 but in heavy rain the window leaked, luckily we had no valuables or paper near the leak.
with the knowledge i have shared here, i would not have stayed in this hotel. and wont again.
Parkroyal KL next time. easier and better for My herbalife business

6/10

Pleasant

20 Dec 2014

Verified traveler

Good hotel with nice staff

I find no problem looking for a place to eat...there are many food establishments

8/10

Excellent

11 Dec 2014

Mun Yee

Good stayed

It was good!

6/10

Pleasant

02 Dec 2014

KHIM GUAN

Leisure trip to KL

Overall staying in this hotel was OK.Except that one has to pay the car park on each time get out of the hotel, unlike others were complementary.

Family

6/10

Pleasant

15 Nov 2014

Singaman

Good reason

The hotel is not near the centre of KL or near the airport so you need to have a good reason to stay in the area. The rooms, however, are clean and have been recently renovated.It offers good value to the traveler. The downside, as a European, is that I found they did not seem to have any English channels on the TV, not even CNN. The breakfast, too, is obviously catering for the Chinese/Japanese visitor, so anyone else may go hungry. On my last visit, I hit a crowd of tourists and was unable to get into the dining room at 8.00 am. The staff are pleasant and I have only marked it down as my checking out ended up with a confusion with two staff members unable to understand I had paid online. Sorted out when a senior person came on duty. There also seemed a reluctance on both my stays for the staff to order a taxi. However, I am staying there again in December - loading up my iPad with films so I do not need the room television - so my experience cannot have been so bad.