The Saujana Kuala Lumpur

6/10

Pleasant

27 Feb 2026

James

Nice staff but the property was a seriously dated and needs a renovation.

Partner

10/10

Exceptional

22 Jan 2026

Ishak

Yes. A lot of walking. Nice swimming pool for all ages. Great all you can eat breakfast buffet!

Staff at the Club are awesome! you guys are great. Polite, great smiling, feel really welcome. Drinks and fingers food are awesome! just nice for guests and companies.

Our room is excellent.

Thanks

Ishak & Nor
USA

Business_and_leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Faiz Affandy

Awesome!

Business_and_leisure Family

8/10

Excellent

17 Jan 2026

SOON SAN

Hotel room is spacious, clean & comfortable, breakfast is good, hotel staffs are helpful & friendly, overall stayed in this property is value for money

Leisure Friends

6/10

Pleasant

05 Jan 2026

Beneton

The room electronics were inconsistent and often the powerpoints would stop working or the lights would turn off. The TV never worked and the bar cupboard light would not turn off unless we wedged some paper in the door. The pool slide was dirty and worn. The service at Charcoal was incredibly slow, bringing out one dish at a time and there was a 30 minute wait for two desserts. The food was average quality and the caramel was burnt on a dessert. The resturant was not busy and had plenty of staff. On a more positive note, the wedding we attended was beautifully done and the food at the chinese resturant was excellent. Overall, the place is run down, the rooms are in a need of an upgrade and the staff (Charcoal staff particularly) need more training/positive reinforcement as their attitudes were genenerally poor. Certainly not a 5 star experience.

Leisure Family_with_children

8/10

Excellent

02 Dec 2025

Louis

Price for the room was fair, as it wasn’t too expensive but the rooms are tired. The laundry price was ridiculously expensive, and the cafe wasn’t great too

10/10

Exceptional

02 Nov 2025

Jia sin

Have a joyful birthday celebration here; both my husband and kids are enjoying the hotel's facilities.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Jee

Stay for wedding. Room clean except no attention was given to the cups for hot drink. Dirty. Had to complain.

Friends_and_family Family

8/10

Excellent

23 May 2025

Kent Wycliffe

Nice and quite

Leisure Friends

6/10

Pleasant

27 Mar 2025

Leifur

Nickles and dimes

Requires a lot of walking to get to room. Was informed if we wanted sheets and pillows for my son to sleep on the day bed, the charge was 50% more to the price of the room.

Need transport to the airport 3.8 km away, that is another 80 RM.

Close to Subang airport, but over charge for any extra services

Friends_and_family Family

10/10

Exceptional

07 Feb 2025

Muhammad amirrudin

Nice

10/10

Exceptional

13 Dec 2024

seedless

All staffs are very attentive and helpful.
The room we stayed at was bit warned out and bathtub was bit dusty. However overall our stay was pleasant and would like to return to stay again in the future.

Leisure Friends

10/10

Exceptional

23 Nov 2024

Jia Rong

Excellent service. Whenever I requested perks as VIP they immediately arrange for me. I enjoyed early check in, late check out and even room upgrade. Love it!

Leisure Self

6/10

Pleasant

22 Nov 2024

Sutha

Overall the hotel is good. Can be better tho. Need better maintenance. As a Premium VIP member, i have stayed here many times and often on long stays however not even once hotel provided me an upgrade which is very very disappointing.

Business_and_leisure Partner

6/10

Pleasant

14 Nov 2024

Verified traveler

A Hassan

The stay average overall . But I would have not bothered to review if it was not for one shocking incident that really left a bad taste for me regarding this hotel's staff customer service acumen. During my stay, one of the hotel reception staff took it upon themselves to come to my room at 8.45am (mind you, checkout is at 12pm), and open the door (yes, without my consent) to ask whether or not I'm checking out or extending? Luckily, I got up from sleep and was near the door when that happened and pushed the door shut - as I wasn't even dressed to answer the door. But still, I chose to stay at the hotel because my elderly parents were checked in there, along with many other family members of mine. Will I come back? I doubt it.

Business Family

10/10

Exceptional

08 Oct 2024

Daniel

Nice resort.

Business Self

10/10

Exceptional

06 Oct 2024

Deborah

A beautiful oasis in the city! Very nice dining options. Some venues were a bit pricey, and there could be a few more vegetarian options, but overall very, very good. The staff were amazing. Warm, friendly, and helpful. Highly recommended property for a romantic couple getaway.

Leisure Partner

6/10

Pleasant

09 Sep 2024

SriShankar

Staff were great! The owners need to revamp the place!

Business_and_leisure Self

6/10

Pleasant

17 Jul 2024

Ken

Old, nkt refreshed. Pool was closed for repair and looked like nonwork had been done forba while.

Leisure Friends

10/10

Exceptional

15 Jul 2024

Kresha

Had a great time for our anniversary at Saujana. Staff were friendly and the room was beautiful (they even decorate the room for us which was a special touch). Overall building is a little outdated but the size of the rooms are bigger than most hotels in KL area. Breakfast spread was good too.

Leisure Partner

10/10

Exceptional

03 Jul 2024

Roman

Fantastic Resort Hotel

The hotel is perfectly located in the Klang valley. The hotel ground is allowing for a relaxing atmosphere even when working. The onsite restaurants and pub is great. Staff helpful & curtious. Overall a great place to stay !

Business

10/10

Exceptional

02 Jul 2024

LIM BOON

Bed very comfortable and staffs very friendly

Leisure Partner

8/10

Excellent

20 Jun 2024

Nicholas

It’s at a nice resort, but not at walking distance to shopping or anywhere.

Business Self

8/10

Excellent

19 Jun 2024

Lee

Booked deluxe room, checked in at 0100hrs.
Staff was ready for check in.
Came with breakfast for 2A 2C for deluxe room.
But staff insists 2 C not inclusive for breakfast.
Have to paid 78rm/pax for breakfast.

Leisure Family

10/10

Exceptional

26 May 2024

P T

Loved everything about this place. The free breakfast spread was to die for.

8/10

Excellent

24 Apr 2024

Kim Koay

worth for money. But, not convenience for Traveller without own transport.

Business Self

6/10

Pleasant

11 Mar 2024

Fook Chin

Quiet and relaxing

Leisure Partner

10/10

Exceptional

08 Mar 2024

Tan

Great hotel

The front desk service and room are just awesome! Will be back on my next business trip.

Business

6/10

Pleasant

14 Feb 2024

Brian

The place needs a bit of sprucing up. Not much staff on hand. Food is definitely overpriced. What little staff there was was friendly and helpful.

Self

6/10

Pleasant

02 Sep 2023

Simon

Overall hotel/resort was not quite as l expected. Rooms need to be refurbished and upgraded, there were bugs crawling around desk and bench,eg ants & spider.
Services were slow,location was also a bit inconvenience to transport

Partner

6/10

Pleasant

02 Sep 2023

eddie

Didnt indicate I have breakfast included before I purchased this trip and no shuttle service..Need call cab every time.

Leisure Friends

8/10

Excellent

10 Apr 2023

ZOEY

Quiet

Leisure Self

8/10

Excellent

20 Mar 2023

Verified traveler

The humps on the road outside the hotel need to be painted. Terrible for cars whenever we entering and leaving the hotel.

4/10

Poor

12 Mar 2023

Kylie

Not worth for money 😅

Business

8/10

Excellent

25 Feb 2023

Irene Yu Ling

Room smells unpleasant.

Business_and_leisure Partner

2/10

Poor

27 Dec 2022

Chia

Place is old and poorly maintained. Service is sub par. Amenities is worse than a 3 star hotel. No bottled shower gel. Small bottle of mineral water cost 5RM per bottle. You will need to go out to buy your own drinking water if you dont want to pay super overpriced drinking water.

Leisure Partner

4/10

Poor

29 Jun 2022

Ayman

The scenery at the hotel is very nice, more like a resort and not suitable for a business trip.
Staff is not well trained, my room had many many problems! This is definitely NOT a 5 star hotel unless you room is in the club house. No air con in the lobby... my room had spider webs, terrible smell, moved me to a new room but air con not controllable and temp was so cold I couldn't sleep... hotel technician couldn't solve the problem, door lock was malfunctioning and I stayed half an hour until it was fixed... no apology from hotel not even a gesture of offering something to drink while they solve the problem. Toilet seat looks old and always dirty... very poor bathroom amenities... NOT a 5 start hotel for sure. I requested that I get upgraded especially that I have an Expedia VIP reservation... promised to do so and it never happened and hotel did not even reach out to me to explain why!! Overall VERY VERY disappointing, not worth the money... you are not close to anything if you need to buy a quick snack or something to drink. Not the place for a business trip for sure.

Business Self

4/10

Poor

23 Feb 2022

David

Would not stay here again

Rooms were shabby. Surroundings great. Service from reception poor. Said they wouldnt issue a receipt because i booked through Hotels.com. quality of cocktails in the bar poor. Not a great hotel.

Business

6/10

Pleasant

07 Feb 2022

Harveen

It is a super average hotel, doesn't represent any 5 star qualities. Don't be fooled by the photos.

There is an abandon counter in the swimming pool, almost decaying pool bridge (safety concering).

Room corridors filled with dust and litter, out of service lift, stained coffee mugs, basic amenities like disposable slippers weren't provided too, insipid breakfast, pool attendant missing from sight. The list goes on.

Not worth a dime! Totally disappointed.

Leisure Partner

10/10

Exceptional

23 Nov 2021

Sutha

Honestly one of the best hotels that I've stayed in Klang Valley. Its has such a serene environment. The Club rooms are exquisite and definitely a perfect choice for business travelers or couples who would like a little escape from the hustle and bustle of the city, but still stay in the city itself! Will definitely return here very soon.

Business_and_leisure Self

6/10

Pleasant

30 Jan 2020

Verified traveler

Booked 3 king-size bed room but was given twin bed rooms instead.

Friends_and_family Family

8/10

Excellent

24 Nov 2019

Charles

rooms are just a bit tired but the amenities and grounds are great. Staff was a bit slow at check in.

Business Self

4/10

Poor

22 Nov 2019

Verified traveler

I expected so much more from a five star rated hotel. I had to get my room changed once due to dust and cleanliness issues. Even the upgraded room change is also not that much better and the amenities are in serious need for upgrading, much room for improvement needed if this hotel is to retain their five star rating.

Friends_and_family Family

6/10

Pleasant

11 Nov 2019

Au

Nice hotel but dusty and less entertainment

A bit dusty. The breakfast not much choices. Anyway, got a complimentary upgrade to executive room and lower rstes for extra breakfast. Cafes only served buffet oj sat afternoon and not much ala carte /light food selections. Not much attractions in the evening. No digital tv for channels.

Friends_and_family Family

8/10

Excellent

10 Nov 2019

Jennifer

Although room appears slightly outdated, generally it's okay. Breakfast was normal with limited variety although staff were friendly. Saujana is far from KLIA and hotel is out of the way although they have shuttle service to nearby CITTA mall and a few other drop off points but CITTA is a small mall, has nothing much there. It will be helpful if hotel increases frequency to Sunway Pyramid instead and to provide pick up service at least once or twice.

Partner

10/10

Exceptional

30 Oct 2019

Mohd

An oasis in a very busy part of Klang Valley is always very refreshing

Business Self

8/10

Excellent

28 Oct 2019

foongYK

Quiet and pleasant scenery;

Room is carpeted and seems perpetually 'wet' - maybe due to minimum fresh air circulation and past few days of rain did not help?

Leisure Self

2/10

Poor

24 Oct 2019

mary

A very badly managed hotel.

Hotel was not accomating to us as I booked 4 room for 2 nights. I had an engagement reception that was held in your hotel the following day. Bathroom smelt of urine. Around the bathtub there was ring around that looked stained and was not cleaned properly. For a 5 star hotel, it was despicable. The other guest room had live roaches and a dead lizard on the curtain. The roaches were seen by your staff when they cane into the room at about 1.00am...sorry, gate to complain but management needs to know about this.

Friends_and_family Friends

8/10

Excellent

23 Sep 2019

Tiffini

Have been staying in Saujana everytime we are in KL. A comfy stay with good breakfast

Family

10/10

Exceptional

14 Aug 2019

Andrew

Great stay

Business Self

8/10

Excellent

12 Aug 2019

Verified traveler

We chose this for the location as it suited us this trip. There’s a great golf course which can be accessed so that was a highlight. It was not too busy and we got an upgrade which was very appreciated. The breakfast buffet is especially good. Service and staff on the whole good, though some waiting staff were fairly expressionless.
Reception friendly and luggage storage facilities very good.

Friends_and_family Partner

8/10

Excellent

11 Jun 2019

Alex

Wonderful Service and Top-Rate Staff

Service was excellent! The staff were friendly and accommodating and helped me to coordinate to plan a birthday surprise cake delivery for my fiance. They assisted to ensure delivery was on time and waited outside our door for exactly 12am to press the doorbell! They even provided candles and wrote a birthday message on the plate.

The room was clean and comfortable, however as I have quite sensitive skin the bedsheet for the first night was a little itchy. On the 2nd day they changed the bedsheet and it felt clean and comfortable. The spa was an enjoyable experience but a little over priced. There were excellent gym and swimming pool facilities and we were a little sad as we didn't have time to use them.

Partner

10/10

Exceptional

05 May 2019

Nor

Peaceful quiet which is I like most

Leisure Family

8/10

Excellent

24 Apr 2019

Amberly

Overall experience was good with friendly helpful staff with exception of 1 F&B staff at breakfast. Italian food at Senja was great. Property is very private and exclusive which i enjoyed... will recommend to friends!

Leisure Friends

6/10

Pleasant

25 Dec 2018

CK

1 staff during check out time. Wait too long.

Weak water pressure. Shower water some time very hot, and cold.

Family

2/10

Poor

17 Dec 2018

Verified traveler

There is not hot water. And the water is rusty and as such cannot use the bathtub. Despite informing the staffers, nothing was done to rectify it. Only many apologies.

8/10

Excellent

15 Dec 2018

Hayden

From the outside it look like school hostel, however the room is refurbished and look comfy and nice.

8/10

Excellent

14 Dec 2018

Ken

Nice Hotel.
Friendlly staff

10/10

Exceptional

09 Dec 2018

Rachael

overall was satisfied

6/10

Pleasant

08 Dec 2018

Verified traveler

The room aminities not really up to 4.5 star level. The additional breakfast fee overprice!
The room a bit smelly maybe because the carpet is wet. The pool is good, the lobby is nice.

8/10

Excellent

29 Nov 2018

Verified traveler

It was quiet and serene. Not to far from amenities and the airport.

10/10

Exceptional

29 Nov 2018

Verified traveler

awesome experience and breakfast was fantastic and ambiance just great

8/10

Excellent

28 Nov 2018

Peng Cheau Patrick

The room is big and clean. The resort is big so had to walk a distant with luggage to room as nobody will help. Only stay one night so no time to experience all.

10/10

Exceptional

24 Nov 2018

W

Conducive and comfortable.

10/10

Exceptional

18 Nov 2018

Roger

Nice place and staying here is because a friend’s Daughter wedding dinner at the hotel ballroom

6/10

Pleasant

18 Nov 2018

Nazza

Shower not good, water oressure too slow

10/10

Exceptional

30 Oct 2018

Mercy

Peaceful and relaxing

Wonderful staff and the Chinese restaurant was so great! It was quite and a nice break from a busy life.

6/10

Pleasant

23 Oct 2018

Verified traveler

Saujana hotel

The hotel surrounding is cozy. But it is too dark with no signages around. Room number plates on the wall are on silver/gold plates and aren’t visible frm far. So we have walked quite a fair bit looking for our room and the lift. Of course we’ve walked many wrong ways.

Bed n linens are comfy. Room n everything is clean. Bed headlamp is weird. We tried for so long to turn it off and it turned on automatically again when we are half way sleeping.

Breakfast has quite a wide variety. But soup and porridge etc aren’t kept warm constantly. I drank a bowl of my favourite but cold soup.

Will try not to stay here again unless we can’t find any other hotels for the same location etc factors of consideration.

8/10

Excellent

14 Oct 2018

IMOM

Hotel and location very nice.

Room was damp, bed and lining damp. Room temperature unable to change from 22 deg C.
Tourist tax of 10 RM per day is added to bill.
Breakfast location \"Carcoal\" quite disappointing, staff inattentive, and selection of cereal, hot breakfast and fruit limited.

10/10

Exceptional

30 Sep 2018

Verified traveler

Very nice and comfortable and clean and value for money.

10/10

Exceptional

25 Sep 2018

Nor

Quiet ambience beautiful morning view near charcoal restaurant

10/10

Exceptional

18 Sep 2018

Veeky-Leonora

A quiet sanctuary from the busy city...

I love the ambiance of the hotel particularly with the greenery surrounding the area.
It would be a perfect getaway for those who wants to get away from the busy and noisy city but still within 30 minutes drive to the city centre of KL.

8/10

Excellent

10 Sep 2018

Jaime

Nice hotel with amazing view

Nice hotel with great view, room, and food. Only thing that i can say for no good is one of the staff who was in trainee. The male one. He does not look happy and not willing to keep my luggage. Every staff who are wearing black suite were all nice and kind. But the one who is wearing red ...he was no good

8/10

Excellent

06 Sep 2018

Noor hasmanizam

Average

Average

Partner

8/10

Excellent

17 Aug 2018

Nur

Calming

It’s was good experience during the stay. The room very nice with romantic deco, spacious, and clean. The staff very helpful and respecting. Suitable for people who wish to spend their time with love one.

8/10

Excellent

02 Aug 2018

Nor

Peaceful relax

8/10

Excellent

30 Jul 2018

Jackson

All is good but inconvenience without car.

8/10

Excellent

01 Jul 2018

Verified traveler

comfortable and near to subang airport

Enjoyable food is good.near shopping and reastuaarant and airport

Partner

8/10

Excellent

11 Jun 2018

SEL

The Saujana KL

The Mrs and I enjoyed our wonderful stay at the Saujana. It was like living in nature's corridor.Loved the tall shady trees right in the middle of the compound with a squirrel or two skipping up and down the long branches and that serene looking lake with the tall gushing fountain was such a delight to behold.
Kudos to all the wonderful staff who are so professional in the discharge of their duties and made our short stay so comfortable to the max. We will be back!

6/10

Pleasant

27 May 2018

Verified traveler

Pricy for what you get

Heaps of issues with the plug points in the room. Really warm, corridors walking to rooms have no airconds or fans

10/10

Exceptional

02 May 2018

sk

Overall fantastic but.....

All good. Very clean. Very comfort. Good and helpful staffs. But the pool needs to revive it. It is very dead and not appetizing for kids.

Partner

8/10

Excellent

23 Apr 2018

Verified traveler

Environmental greenery place with birds chipping all day. Quiet and pleasant between hotel and staffs. Noted distance is quite away to center of downtown KCCL. Complimentary breakfast is much the same everyday but quite tasty.

8/10

Excellent

16 Mar 2018

Johnny

One of the nearest from Subang Airport

Stayed for over night transit at the Subang Airport.
Arrived the hotel at 24:30 and left at 05:45.
Just took a shower and short sleep.
Bed is comfortable and radio with I phone adaptor and speaker was convenient.
Did not use other facilities and utilities and no chance to comment for them.

8/10

Excellent

29 Jan 2018

Mohamad Aziz

December break

Stayed here many times and it's an ideal choice for a family. Not too many people at the swimming pool, breakfast's good, the garden is clean.
You want relaxation, this is the place.
Area is not too far from shopping malls. And the nearest Citta Mall is less than 5mins drive to have meals and catch a movie.

Family

8/10

Excellent

08 Jan 2018

Teck Chwee

Comfortable room

I last stayed at this hotel quite a few years back. I believed the hotel has done a recent asset enhancement to the room. This has tremendously improved the level of comfort to the room.

Partner

10/10

Exceptional

09 Dec 2017

Shatishwaran

Recommended for Couples..

A lovely place to stay for couples.. Quiet, calm, beautiful view.

Family

10/10

Exceptional

27 Nov 2017

Jaess

Bed is getting soft.

Partner

4/10

Poor

26 Feb 2017

BYUNG CHUL

not so good

We checked-in on 20th Feb. 2017 and checked-out on 23th Feb. 2017. Our room no. was 1308. The water from shower room was flowing out of the room and it makes the bath room slippy. And we had booked twin beds but when we arrived there was only one king bed.

10/10

Exceptional

01 Dec 2016

June

Great stay as always

We always book Saujana when we're in the area for work. This stay is as normal, consistently delightful. Upon check-in, we ordered for a morning cab to the airport and upon check-out, i was pleased that the receptionist could greet me by name and direct me to the cab before I said anything.

10/10

Exceptional

27 Sep 2016

Manami

Amazing service and atmosphere

It was truly amazing experience staying at The Saujana hotel. Very impressive. The breakfast buffet was very tasty and lots of variety.

Partner

8/10

Excellent

04 Jul 2016

Sze Meng

Oldies friendly!

I booked the room for my elderly parents who were attending a wedding dinner within the hotel. The front desk kindly arranged for someone to meet my parents in their room and bring them to dinner venue, which was really great since I was worried about them finding their way to restaurant. My parents also commented that the breakfast was with great variety and nice food. Thank you for going out of your way to look after my parents!

Partner

10/10

Exceptional

11 Jun 2016

Stefan

Updated rooms

I stayed here again for 5 nights. I stayed in a deluxe room. They are newly updated and offer all you need. Good service and close to my office. I will come again.

8/10

Excellent

17 Apr 2016

Diego

Just one night

More than expected. Very nice room , modern , comfortable and clean. Helpful staff. Breakfast was great. Convenient location for my business trip.

8/10

Excellent

19 Jan 2016

Derek

KL Business Trip

Business trip, good out of town (and traffic location)

8/10

Excellent

05 Dec 2015

JenPing

another great experience with the saujana hotel.

all good except the tub plug is a bit loose so water kept draining down the pipe.

8/10

Excellent

01 Nov 2015

Verified traveler

Really Worth 4 stars price Hotel. Worthy to stay.

Room is morden,young,Contemporary design. Value to stay. It is a 4 Stars Room. Simple and nice design make me want to visit again for my next trip in Subang.

Family

10/10

Exceptional

23 Aug 2015

Rachael

They couldn't have done more for us

We got upgraded to the Club on arrival and this was welcome as we were weary from a very long day. The food in the restaurant was brilliant and the room was incredibly spacious and comfortable. They made us a light breakfast to take to the airport as we had an early start and they even found us somewhere to take a shower when we came back later that day to collect our luggage. I will definately be staying here again.

10/10

Exceptional

22 Aug 2015

nick

Fantastic room, service and food! Highly recommend

8/10

Excellent

31 Jul 2015

stuart

Nice place

Pretty nice, quiet & freindly

8/10