Name: Dorsett Grand Subang
Address: Jalan SS 12 1, 12/1, Kuala Lumpur, 47500, MY

6/10

Pleasant

01 Aug 2026

Anthony

Staff were very friendly and helpful. The hotel is very dated. We were unable to make the aircon control work and subsequently had to turn it off completely in order not to freeze. The main common areas of the hotel were also very cold. The breakfast, while having quite a range of goods available was very mediocre in its taste. A couple of good cafes eateries nearby which were great.
Only used the swimming pool facilities which were fine. The lifts kept “forgetting” the floor numbers pressed if someone else pressed in another one.

2/10

Poor

05 Jun 2026

Ahmad

Not a good property. Staff not well organized. They delayed bringing my laundry and I had to leave without having it and they never bothered to communicate after. Really terrible!

Business

6/10

Pleasant

04 Apr 2026

Mey Ling

Moderate

10/10

Exceptional

05 Feb 2026

Mohd Shamshir

All good

Friends_and_family Friends

6/10

Pleasant

04 Oct 2025

PENG SOON

Conditions old and needed to keep up to standards. Noisy renovations work ongoing

Self

4/10

Poor

22 Jul 2025

Sonia

Old isn't Gold

Some rooms are better than others

Friends_and_family Family

8/10

Excellent

04 Jul 2025

SIVAKUMAR

Rooms affordable.

Business

10/10

Exceptional

17 Jun 2025

Jalmi Shafary

Had a pleasant stay at this hotel

Business Friends

4/10

Poor

19 May 2025

ALLISON

Poor experience during my stay.
1) no free parking provided to hotel guests
2) the hotel is very unconsiderate towards hotel guest’s experience when hosting adhoc events. All parking lots were taken by event guests and we were told by front desk to pay RM30 for VIP parking, or to park alongside main road (when in the first place we already paid for guest parking). Front desk told us the VIP parking/ valet is managed by external partners and they do not communicate.
3) soft furnitures inside our room had smells of vomit and weird stains. Eww
Only good side - there’s some food places opposite the hotel.

Overall Disappointed.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Dylan

Great stay, very comfortable hotel. Great location in Subang Jaya, close to both Sunway Lagoon and Subang airport too if that’s what you’re looking for.

Business_and_leisure Self

10/10

Exceptional

11 Dec 2024

Kogilavani

The hotel staff were helpful and the check in was quick. The rooms were comfortable and clean and towels changed daily. Variety of eateries near the hotel which was good. Had to pay minimum amount for parking ,which was not explained properly by the hotel staff that the room card has to be validated daily to enjoy this one time payment. Would recommend this hotel to friends and family.

Friends_and_family Family

6/10

Pleasant

29 Sep 2024

Selby

Warm and friendly staff. However the property is in need of maintenance and repair.

Business Self

8/10

Excellent

28 Sep 2024

Leigh

Nice hotel, not a great location, but you can walk out for food and drink if you want to.

Business

8/10

Excellent

20 Jul 2024

Shahril

Pest issue and some problems with lights not working but staff performance is excellent. Laundry was good. Food for breakfast need to improve more i think.

Business Partner

8/10

Excellent

13 Jul 2024

gan ee

A close proximity to SJMC.. reasonably price with come with bfast.

Family

8/10

Excellent

06 Jul 2024

Abdul Rasyid

The hotel atmosphere is quite old but still in a good shape

Business Self

2/10

Poor

07 May 2024

Fabian Tan

Basic essential like bed mattress is a must

Check in and sadly had a room with broken collapsed bed mattress. Not able to sleep on the first night. As for a room transfer early the next day for a decent bed mattress and was being upgraded to top floor room. Thankfully, was able to make up no sleep.

Business

4/10

Poor

29 Feb 2024

Verified traveler

Old, worn out and run down. Would have been Grand once but those days are long gone

Business

2/10

Poor

03 Feb 2024

O

Very poor experience, room ceiling worn, dirty interior. Lobby with cigarette-smell.

Business

10/10

Exceptional

28 Jan 2024

Weng Sum

Reason price

Leisure Family_with_children

10/10

Exceptional

04 Jan 2024

John

My tots Grand Dorsett

Grand Dorsett has always been my favourite hotel whenever i am in Subang Jaya. The stay is comfortable, clean and quiet.

Partner

6/10

Pleasant

25 Dec 2023

Michael

Club suite says \"shower or bath\" AND \"deep relaxing bath\". Its unclear if this is in the suite (private) or shared. Doesn't matter, they closed the deep relaxing bath \"for covid\"(?) And forgot to remove the description and photo from their listing. Major disappoint.

Room was worn - signs of age or damage, mirrors had blistering, etc. Fridge in first room was stocked better than 2nd (with bath), and no clear idea of what \"free items\" were in the fridge.

Buffet was usual disappoint, but i hate all buffets so it might be good if you like warm, pre-cooked food made in large batches.

Hotel staff was friendly but no speedy checkout and things moved slowly.

Room TV remote was a replacement with buttons that didn't work (i.e. HDMI and they had exposed the hdmi connectors).

I opted for the $10us (50 ringgit) snacks and drinks and it was one brand of beer (carlsberg) and one red and white wine. Snacks weren't much. I'd recommend Grab food and 7-11 instead.

Overall a little disappointing for the price/hotel star rating but there was a narrow bath with lots of hot water, and japanese TV.

Business_and_leisure Friends

6/10

Pleasant

24 Dec 2023

Chye Hock

haves to pay for carpark, in place which is not in the demand.

Business

10/10

Exceptional

13 Nov 2023

Yongquan Gabriel

Guest room service is slow. Took 3 repeated calls torequest for towels.

Leisure Family

6/10

Pleasant

03 Oct 2023

Shiilla

I brought my kids to have a short break and the pool was under reno. What a disapointment as my kids were looking forward to that

8/10

Excellent

02 Oct 2023

Chan

Impressions

The hotel is clean but a little old. Otherwise, it was a pleasant environment. The breads and pastries served at breakfast were not crisply fresh. Local foods were good. The shuttle service to Sunway City should be restored.

Business

4/10

Poor

24 Sep 2023

Fun Kooi

Requested for twin room at booking but given king bed. What if we were not a couple?When checking with receptionist she did not seem to understand. No twin room but was offerred an extra bed!!! Arm chair in room had stains. Bedroom slippers too thin & slippery on non carpeted areas of room.

Leisure Family

8/10

Excellent

08 Sep 2023

Yeok

Room is run down and poorly lit

Leisure Family

8/10

Excellent

04 Sep 2023

KOK SENG

Great location and very convenient.

Business Self

4/10

Poor

10 Aug 2023

Verified traveler

We’ve stAyed in this hotel many times. It’s looking very very tired and no atmosphere now after Covid. Seems like no maintenance has been carried out.
We have move room because the aircond was not working. This an executive club room. The executive club lounge was joke. We got there half an hour after opening time. There were six used tables all wth plates and tissues left an not tidied up. There was no staff attending the guest and the snacks were bad and cold and uninviting pity sorry state of affairs.
In the second room the curtains fell to the floor when we opened it. Two maintenance staff turned up with a ladder, looked disinterested and said there isn’t any spare parts available and suggested we move to yet another room! We said this was unacceptable. The chamber maid who had come to clean the room said those men don’t know what they’re doing. She said it had happen before and started collecting the curtain roller runners all over the floor and fixed it!! So much for maintenance staff eh?

Partner

8/10

Excellent

14 May 2023

Peter

Only that the mattress so soft, for old man will not advantage 😁

Leisure Family

6/10

Pleasant

08 May 2023

Verified traveler

This hotel is connected to the event hall or ballroom, so there were a lot random people walking around and gathering which made us unconfortable.

Business Friends

4/10

Poor

28 Mar 2023

King Huat

Dirty room.

It was amazing run down. Dirty, drian plug,...etc. I was staying at this hotel each time visit KL. But I have to say no more now. I give up with them.

Business

8/10

Excellent

26 Feb 2023

Verified traveler

Finally back to KL

The friendliness was wonderful. The hotel in many areas looked good and like before but rooms needed more care after the pandemic. My room had wall paper coming loose and possible moisture impact in the room and bathroom. The impact of the pandemic showed in the hotels we stayed in and some were even closed.

Business

8/10

Excellent

21 Feb 2023

John

2 Single equals a King

Was shocked to find out that my king size bed which was booked was not available upon checking in as they said that the hotel is full. But they still did go thru the extra mile to try to get me my King size bed. The only thing is that the bed is make up of 2 super single bed. Hence a line in between which can be kind of uncomfortable. Room attend delivering the towel is slow in response.

Partner

10/10

Exceptional

04 Feb 2023

Ooi

overall great

Leisure Family

10/10

Exceptional

29 Dec 2022

Kim Chan

Excellent service & helpful staffs

Room is comfortable & big. Very convenient to other places. Booking in very fast. Receptionist saff is polite & helpful. Buffet restaurant staffs are helpful & concerned.

Friends_and_family Family

10/10

Exceptional

31 Oct 2022

Pei Jun

Overall was good.

Partner

8/10

Excellent

05 Sep 2022

Hiu Tung

Very friendly staff.

Leisure Self

2/10

Poor

04 Sep 2022

Kean Kong

Checked in two rooms, one is already occupied and another one is not clean yet. Third room only ok.

Business_and_leisure

8/10

Excellent

30 Jul 2022

June

Location is good to the places that I wanted to visit.

Don't like my room is facing carpark and at low floor.
I did request for room facing lake view on my booking but didn't happen :(

Leisure Self

6/10

Pleasant

18 Jul 2022

Samad

This policy of servicing the room on alternate days is not good. It is also up to the guest to request the service. On one day we ran out toilet paper in the middle of the night. When the room was serviced no bath towels and face towel were left. Disappointing, and excuse was the pandemic and shortage of staff. More like bad planning and hotel admin.

Partner

4/10

Poor

12 Jul 2022

Sunitha

It is a convenient spot to be. I however learnt to not make bookings through Expedia when one is plagued with travel woes. The hotel despite repeated earlier emails updating our journey, were not willing to accommodate an extra day out of the missed 2 earlier days. The reason its because it is a third party booking. So the lesson is not to use Expedia. The check in service was dull and not inviting. At least, we are grateful that we had a room at midnight. It would have been good if the accommodation was given as we travel across such time difference with children and with so many delays/cancellations. I will not go back to this hotel for it's lack of service and humanity. I had moved to Empire Hotel nearby that is more accommodating and even gave us a discount on our extra days over their discounted amount. We appreciate their humanity and hospitality. Thank you. This hotel and Expedia is a bad option for us this time sadly.

Leisure Family

8/10

Excellent

12 Jul 2022

Wee Kiang

Pleasant stay

Very pleasant hotel and value for money

Business

6/10

Pleasant

25 Jun 2022

Jeeva

Western style property. Friendly and responsive staff. Unfortunately, the initial room assigned to us was in bad shape. Water damage on the ceiling in the bathroom. Leak. Worn out countertops that badly need replacing. We were promised another room on the same floor. Waited 2 hours plus and had to call front desk again. Assigned a room 2 floors above. No porter to help move. No compensation for our inconvenience. Rather disappointing, considering we had an excellent experience one week prior.

Leisure Partner

6/10

Pleasant

14 Jun 2022

Sim

Bad Maintenance

The property not well maintain

Business

10/10

Exceptional

12 Jun 2022

Jeeva

This is a Western-style hotel that is built and maintained to North American standards. The staff were very polite, accommodating and prompt in responding to our needs. We had a flooded shower during our stay, but maintenance and housekeeping personnel fixed it and cleaned up the mess in a jiffy.
We will definitely stay here again.

Leisure Partner

8/10

Excellent

11 Jun 2022

Li Lian Ashira

Quiet with eateries

Leisure Partner

8/10

Excellent

10 Jun 2022

steve

I like that there’s good local food just across the road, and one that is 24/7. And room overlooks the lake and exercise park/walkway. But the shower can do with a “exit mould” treatment

Business_and_leisure Partner

10/10

Exceptional

08 Feb 2022

Eugene

Lovely stay

Clean room, clean toilets. The stay was very comfortable.

Friends_and_family Friends

4/10

Poor

31 Dec 2021

David

They should let us know they were a Covid isolation hotel… I found out when I checked in…

Business Self

8/10

Excellent

02 Dec 2021

Kok Keong

It’s a clean hotel and the staffs are friendly and helpful.

Business_and_leisure Family

8/10

Excellent

16 Oct 2021

HASBOLLAH MD

Ease of check in. Very fast

Leisure Self

8/10

Excellent

25 Feb 2021

Verified traveler

The service was pleasant but the hotel is really a bit dated. The only worrying thing was they put us together with the other hotel guests on the Cover-19 quarantine floor. We had asked them about it but they denied it although we later confirmed with one of the hotel personnel that it was a Cover-19 Quarantine floor. Although those quarantined were not allowed to leave their rooms during the quarantine period, it was quite worrying and unpleasant to see all the plastic bags of food hanging on those doors and there were chairs placed outside of those rooms with bags of food left on the chairs (presumably for the Covid-19 quarantined occupants to collect into their rooms as they were not allowed to leave their rooms). We did informed the reception but no action was taken to change us to a different floor.

Partner

8/10

Excellent

16 Sep 2020

KK

I could hear clearly at 4:00am noisy sound from the neighbouring rooms.

Leisure Family

2/10

Poor

05 Sep 2020

dorset

management terlalu slow....check in makan masa yang terlalu lama...berjam2 tunggu

Business_and_leisure Family

8/10

Excellent

20 Aug 2020

Verified traveler

Comfort with a slight...

Room was comfortable but the bath tub was leaking to the bathroom floor. Bath robe did not have a recently cleaned smell. Would stay again for the comfort hoping flaws remedied.

Business

10/10

Exceptional

16 Aug 2020

Maninderkaur

Clean place!
Spacious n clean rooms
Polite n helpful staff

Business_and_leisure Self

8/10

Excellent

21 Jun 2020

Verified traveler

Friendly as usual. Enjoyable stay.

Partner

8/10

Excellent

23 May 2020

Verified traveler

pleasent stay

Leisure Self

10/10

Exceptional

04 Apr 2020

Verified traveler

Facility was perfect. additionally, support for restriction accompanied by COVID19 was satisfying.

Business Self

8/10

Excellent

05 Mar 2020

Verified traveler

It was comfortable and quiet and convenient

Leisure Partner

6/10

Pleasant

25 Feb 2020

Raihan Binti

Can be improved

The door handle is tilted and there is no latch in my room. The room has foul smell. Bed sheet is not fitted well.

Business

10/10

Exceptional

16 Feb 2020

Michael

Satisfactory

Not bad at all except a bit of moldy smell.

Partner

4/10

Poor

27 Jan 2020

Verified traveler

The hotel is not well maintained. Looks old and smells like it too. The room had a small LCD TV which was fine but there was never a clear channel for us to watch. I was looking forward to having my bath time but was utterly disappointed. Water from the main tap was yellow in colour. Looks gross. Thankfully the water from the shower head was clear and so we resulted in a quick shower.

Leisure Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

Friendly and helpful staff, clean room, good amenities.

Business

10/10

Exceptional

21 Jan 2020

OMAR

Ten nights at Dorsett Grand Subang with family

The hotel lobby and rooms are outdated but still nice enough to be enjoyed.

The pillows are horrible as they are very hard and thick.

The concierge team are the best thing in the whole hotel.

Friends_and_family Family

4/10

Poor

11 Jan 2020

Verified traveler

Hotel lobby looks nothing like the picture. The hotel is dated and although they have refurbished some of the rooms (and charging more for them) overall the hotel is the same. The beds and pillows are fantastic! The bathroom had 1 bath towel for 2 pax. I called for bath mats, extra bath towel, hand towel and face towel and waited for 1 hour before I had to race back to the hospital next door (the only reason I stay at the Dorsett Grand. I didn't return to the hotel until 11pm and couldn't be bothered waiting another hour (or probably more) for towels. Needless to say both of us had to manage our night and morning ablutions with the 1 bath towel! Despite the proximity to the hospital, there are lots of other hotels in the area, yes they will require transport but I will be looking into staying at one of those in future!

Friends_and_family Family

8/10

Excellent

05 Jan 2020

Verified traveler

This is my second time staying here because I do love the location and facilities. However this time I got the old wing which is slightly run down. But they did clean the room well so I'm ok. If they can perhaps upkeep it a little to keep up with the new wing, that will be better.

Leisure Self

10/10

Exceptional

30 Dec 2019

AISHAH

Good Location..Convenient

Mins walk to nearby restaurants and lake. Stayed here for 2 consecutive weeks. Room 1063 need attention. Bathroom smelly, water outlet in shower clogged up causing flooding/overflowing. Thank you to Mr Nathan Mr Zul and Mr Shafik for their efforts.

Partner

10/10

Exceptional

08 Nov 2019

Verified traveler

Bathtub. It was difficult to climb on it and bath.

Friends_and_family Family_with_children

10/10

Exceptional

28 Oct 2019

Verified traveler

Overall will give with 5 stars rating

Rate quite reasonable and location with botanical environment. Selection of local Malaysia dishes easily available within walking distant opposite the hotel. Easy and fast get grab system. Sunway shopping mall within less than 5 minutes using grab.

Partner

8/10

Excellent

28 Oct 2019

PRAKASH

Room size excellent bed was perfect.
Needs to renew the amneties and furnishings as they look run down and old. But overall it was a good stay.

Friends_and_family Family

8/10

Excellent

19 Oct 2019

Dorathy

One night staycation

Short stay for relaxation was ok. Nice hotel. Friendly staff. Good breakfast.

Partner

8/10

Excellent

14 Oct 2019

Verified traveler

Toiletries provided are of poor quality for a 5 Stars hotel. The bath gel and shampoo are of same clear gel soap. The difference is the packaging wordings.

Asked for a room change and the customer service said she'll send someone to my room for the new room key. Waited for half and hour no one came so went down to lobby for the new key and the receptionist doesn't seem to know that I asked for a room change. She gave the room I requested for to someone else. Arranged another room for me but it's not a different level. I had to go back to my old room to collect my luggage and move to the new floor by myself.

Partner

8/10

Excellent

03 Oct 2019

Verified traveler

We were very happy with our stay. The room was spacious, the beds were very comfortable and the service at the hotel was very good. We will be back!

Family

8/10

Excellent

30 Sep 2019

Verified traveler

Just like old lady with pleasant heart.The building looks old but upkeep good.

Business_and_leisure Family

8/10

Excellent

26 Sep 2019

ROSMADI

Nice and easy to access

Business

8/10

Excellent

24 Sep 2019

Tian Chong

Lounge is fantastic

Free nice lounge, fantastic value

6/10

Pleasant

23 Sep 2019

Chik Weng

Room condition

The room condition deteriorated compared to my previous stay.

10/10

Exceptional

02 Sep 2019

Verified traveler

All excelent...recomended

Friends_and_family Partner

4/10

Poor

31 Aug 2019

Deborah Brand

Very much in need of a renovation

Room smelled like moth balls and there was a loud mechanical sound outside my room. AC was also loud (I had to turn it off). Paint peeling in bathroom from tiles that had been painted. Grout in sink peeling. Bed was comfortable and Chinese restaurant was not bad but other than that, nothing to recommend it.

10/10

Exceptional

24 Aug 2019

Verified traveler

Quiet, ample parking, friendly reception

Business Self

8/10

Excellent

23 Aug 2019

Joanne

Ok. Nice and happily trip

8/10

Excellent

18 Aug 2019

Verified traveler

The front desk ladies staff need more training to become efficiency and politely

Business Partner

10/10

Exceptional

14 Aug 2019

Verified traveler

Goooooooooooooooooooooooooooooooooooooooooooooooooood

Leisure Family

10/10

Exceptional

14 Aug 2019

Zanariah

The best vacation

Delicious food, kindly staff and good cleanliness

Family

6/10

Pleasant

04 Aug 2019

Anon

Check in and out was slow. Only 2 staff assigned to reception

Leisure Partner

8/10

Excellent

27 Jul 2019

Ann

Property was clean and check in staff was very pleasant especially this lady Malini

Friends_and_family Family

8/10

Excellent

20 Jul 2019

Verified traveler

Staff was helpful.

Some of the amenities are old.

Leisure Friends

10/10

Exceptional

16 Jul 2019

Verified traveler

Comfortable, nice staff, clean, beautiful, nice pool

Leisure Family

8/10

Excellent

08 Jul 2019

SITI

The staff are very hospitable

Friends_and_family Friends

10/10

Exceptional

06 Jul 2019

JeffU

I've stayed at The Dorsett maybe 40 times over the years. It's consistently been a good property. A very solid 3-4 stars. The staff are great and very helpful. Breakfast is great. Rooms are clean and service is excellent.

Business Partner

10/10

Exceptional

30 Jun 2019

Verified traveler

Like the people, no dislikes

Friends_and_family Family

8/10

Excellent

28 Jun 2019

Verified traveler

A repeated stay requested by traveller. Nothing to add on.

Business Self

10/10

Exceptional

26 Jun 2019

Agnes

Great big room

Check in middle of the night and our room type is almost fully booked so they upgraded our room! So cool...big and comfy room till I’m so lazy to wake up...

Family

10/10

Exceptional

18 Jun 2019

Verified traveler

Everything was fine with me and price was reasonable.

Business

10/10

Exceptional

10 Jun 2019

Verified traveler

Comfortable and close to everything - sunway pyramid and SS15