Name: Smile Hotel Subang USJ
Address: 21, Jalan USJ Sentral 3, Selangor, Kuala Lumpur, 47610, MY

6/10

Pleasant

03 Nov 2025

Yogan Rao

1. Aircond is not blowing cool air + very noisy
2. Washroom is smelly
3. There was strain on pillow

Ambience was great and the smart tv too

10/10

Exceptional

22 Jun 2023

Lip Fong

Good

4/10

Poor

15 Apr 2023

Chern Hau

We change room 3 times, first time is because of the cooking smell, second time is the power cannot on, third time is the aircon got water came out and have cockroach on the floor..really bad impression on this hotel

Leisure Partner

10/10

Exceptional

13 Oct 2019

Verified traveler

Good hotel

Partner

2/10

Poor

16 Aug 2019

Mike

Just stay away!

This hotel was quite the experience. Our initial impressions of the small room were OK we can deal with it but over our stay of 4 nights, they didn't fail to make it worse. Our sheets and towels weren't clean to begin with and the room service gives you new sheets and towels that are stained as well. Don't plan on making any coffee/tea since they don't provide a kettle. We had to ask for toilet paper and it came half a day later when we were out, and they just put the toilet paper roll on the bed, didn't change it in the holder, not to mention the toilet leaks constantly.

On our second day we came back and our room access was cut off for some reason and once we got back into our room, we noted that they hadn't cleaned anything even though we requested it. We came back at 5pm and it still wasn't cleaned so we had to go to the front desk to ask them to clean it while we left for dinner.

Although the rooms are labelled non-smoking, you definitely smell smoke when you come into the building and sometimes when you walk on the floors.

Also, wifi access randomly fails and the password on the information card in the room is incorrect, look for it on your room card.

Don't pay for a city view, the window is literally a foot wide!

The \"smile\" part of this hotel is non-existent. There is someone that sits at the front desk but you can't see them. They never say hello or anything! I don't have enough characters to finish my rant!

Partner

4/10

Poor

28 Jul 2019

Verified traveler

Bed bug

Overall OK. But the bed got big. Cannot sleep whole night

6/10

Pleasant

16 Jul 2019

Bradley

Smile! There's a Great Country Bar Next Door

For what you pay, Smile Hotel is decent. It's a bit ghetto, though - neon flashing hotel sign, located down an industrial/business ally type street, stinky cigarette smell in lobby and rooms, and small cramped rooms. The staff is not too friendly (my hunch is that they have to deal with a lot of lowbrow types and thus have their guard up) but they are helpful. The first night I was awoken by some fighting (domestic violence) in another room but after complaining at the front desk and the hotel attendant confronting the couple, it stopped. The best thing about Smile Hotel is not anything to do with the hotel itself but this quaint little local country bar that's right across the street. It's a great place to grab a good meal, a few beers, and play a game of pool (snooker). The staff at the country bar are extremely friendly and make up for what's missing at Smile Hotel.

Family

8/10

Excellent

07 Jan 2019

Verified traveler

Quiet place and room

Basic room with necessary items provided.
But there was small roaches running around in the toilet.

4/10

Poor

06 Nov 2018

Verified traveler

Overpriced for the service provided

Toilet was dirty, towels yellowish. Only advantage is easy to find parking at night. Night time very few eateries by walking distance

8/10

Excellent

02 Nov 2018

Finaz

The hotel is near many shops, so it is easy for us to find food and beverages.

6/10

Pleasant

03 Jul 2018

Naresh

When I booked I requested for a dressing table but there didn’t put it.

Partner

8/10

Excellent

18 Jan 2018

Verified traveler

Nice hotel and comfartable

Room big, comfartable for family.. Overall good i give 4****

6/10

Pleasant

12 Jan 2018

David

Nice and clean hotel at a convenient location

I have stayed in this hotel more than once. I find the price rather affordable at Smile Hotel. The rooms and toilets are quite clean and the hotel's location is conveniently located close to many malls and amenities with some even within walking distance.

8/10

Excellent

12 Jan 2018

JJ

Good budget Hotel

Everything is fine for overnight. Some detail can be improved such as use air perfume in the room and lobby, improve lighting at the reception.
My room has 4 pillow however one of them has little small black spot .

6/10

Pleasant

18 Dec 2017

Verified traveler

Photos look larger than it is, really tiny.

Really small compared to what is pictured. Nothing great, just enough for one night stay. Cannot access Wi-Fi.

2/10

Poor

14 May 2017

Verified traveler

Misleading Statements

They told me 24 hours check in but I could not checked in at arrival time and charge me extra amount. And very small room as well.

8/10

Excellent

20 Mar 2017

Edward Yeo

Smile Hotel

Consider quite clean and quiet during the weekends

8/10

Excellent

13 Dec 2016

Verified traveler

Convenient and clean hotel

Booked this hotel on last-minute-basis. A great choice of hotel compared to those hotels opposite of Sunway Pyramid, as over opposite of Sunway Pyramid, there are clubs and pubs which are noisy and not suitable for family stay or for girls. Around Smile Hotel, it's pretty okay, clean and not too noisy, especially during the night

Family

8/10

Excellent

08 Dec 2016

Robin

budget style stay

room was clean and facilities are in working condition
good for a night or few night stay for simple bed and bath.
budget style hotel

2/10

Poor

13 Nov 2016

Poh Chuan

Poor experience

The location is convenient but the room is terrible. The bed is noisy and feel it is collapsing. The room is fUllman of smoking smell and practically no service at all. I don't think i will ever stay there again .

Partner