Sunway Lagoon Hotel

10/10

Exceptional

09 Feb 2026

Ibrahim

Clean and neat

10/10

Exceptional

08 Feb 2026

Farah

Nice and clean room with a breathtaking view and the amenities and it is convenient.

Leisure Family

8/10

Excellent

05 Jan 2026

Eileen

We stayed in the family room on our anniversary getaway. The room was beautiful with a corner window towards lagoon. On New Year's Eve, there was a stunning fireworks display right outside our window. The customer service was excellent and the staff sent us a fruit platter, chocolates and a cake to celebrate our anniversary! It made our day really special! We also had a really great day at the lagoon with the kids. Will definitely return for another visit, hopefully soon! Thank you for a memorable stay ..

Leisure Family

8/10

Excellent

31 Dec 2025

Sharifah

Standard hotel room, convenient as it was attached to a mall. Staff were courteous. However, housekeeping didn’t come back with the pillow even after reminder. Huge toilet!

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

RongHuang

The cleanliness is excellent and the hotel staff are very helpful.

However, it would be nice to have more kids’ channels available.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Leonard Teck Seng

Hotel was conveniently located with nice amenities around

10/10

Exceptional

21 Oct 2025

Cheong Ying

Clean room

Business

10/10

Exceptional

06 Oct 2025

Allan

great breakfast

Business Self

10/10

Exceptional

06 Oct 2025

Candice

This hotel is 10/10 for everything !!!

Leisure Family

8/10

Excellent

05 Oct 2025

stanley

Yes,hotel connected to mall.

10/10

Exceptional

24 Aug 2025

Marcus Yibiao

The room is clean and cosy.

Business Self

10/10

Exceptional

14 Aug 2025

Marcus

Near a shopping mall

Business Self

10/10

Exceptional

28 Jun 2025

Mawarni

Super convenient if ypu want to go to sunway lagoon. Its very close. Shopping mall is link to the hotel. Everything abt the hotel is clean and huge. I love the king size bed is huge and toilet is huge. The only problem i have is, most shops open at 10am. So to get breakfast outside hotel is limited. But i highly recommend for family with children to stay there if plan to go to sunway lagoon theme park.

8/10

Excellent

09 Jun 2025

Lee Ling

Overall stay is great but the staff are not very friendly.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Joanne

Great location and very convenient

The hotel is very close to the Sunway Lagoon waterpark which is the main reason we selected this hotel. It is also very right next to the Sunway Pyramid mall so very close to shopping and dining. There was some confusion with room booking and I had to upgrade ours to the family room to ensure we get 2 double bed. I suggest to ensure webpage does not allow the wrong selection since it is not a good feeling to have to pay more once you get there. The family room is quite nice. They provided robes and slippers for kids as well and they also have bath soap for kids. My one complain is they do not refresh the water bottles they provided which doesn’t make sense to me. I get that I might not get more bottles per day but since I am staying multiple nights, they should refresh daily.

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Jafar Ahmad

Friendly and very helpful staff.
Safe.

Business

10/10

Exceptional

26 Mar 2025

David

happy stay

Business

10/10

Exceptional

22 Mar 2025

Paul

Literally the best hotel I have ever stayed in. Impeccable service, room was excellent, shower powerful and an incredible shopping mall right there. Unbelievable.

Business Self

10/10

Exceptional

15 Feb 2025

Jennie

The staff in this hotel are friendly and very accommodating. It is in a very good location, easy access to the mall and plenty of good restaurants around, no need to travel far for shopping. The summing pool is average, everything else is great.

Leisure Family

10/10

Exceptional

27 Jan 2025

Jorge

It is conveniently located, connected to a major shopping mal. My room had a beautiful view of one part of the city . Yo feel safe by walking in the surroundings

Business Self

10/10

Exceptional

09 Jan 2025

Hwa

.

Leisure Self

10/10

Exceptional

01 Jan 2025

Marilynn

Excellent customer service all around especially the front desk. Great stay!

Leisure Family_with_children

10/10

Exceptional

22 Dec 2024

Ryoji

Space are good in room and bath room.

6/10

Pleasant

09 Dec 2024

Wang

Price is not as stated in Expedia and no breakfast.

Business Self

10/10

Exceptional

03 Nov 2024

Jing

The hotel is very well maintained - probably the best in Subang so far. Easy and convenient to get around and the staff are very attentive and considerate. We thoroughly enjoyed our stay and would recommend this hotel to others in the future. We will be happy to return the next time we are in Subang as well.

Leisure Partner

10/10

Exceptional

29 Oct 2024

Yazild Muzaffar

Requested for extra pillows through front office desk. Message was relayed to the housekeeping dept but HOUSEKEEPING dept did not fulfill my request until I have to make another phone call to the front office desk.

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2024

Avelina

Service was very good but no spa

Leisure Family

8/10

Excellent

30 Sep 2024

LEE

Overall is good. You should include small hand towels )missing from he room).

Business

10/10

Exceptional

29 Sep 2024

Jasper

Central location with massive shopping malls and a theme park within 5mins walk.

Self

6/10

Pleasant

23 Sep 2024

Jasper

Wide variety of nearby shopping and restaurant options.

Business Family

10/10

Exceptional

02 Sep 2024

Vikneswari

Excellent service.. accomodating staffs.. and beautiful hospitality

10/10

Exceptional

28 Aug 2024

Simon

Another great Sunway hotel

This hotel is one of the smaller Sunway hotels. The dining and in house facilities reflect that.
It is however very handy to the mall, with the entrance virtually just off the lobby.
As with all hotels in this family the rooms are great and of generous size.

Business

6/10

Pleasant

25 Aug 2024

Neil

Unfortunately I did not have any hot water on the last day, the water was not hot there was no water

Business

4/10

Poor

23 Aug 2024

CRIMMINS

Rude front desk staff

Pre paid for a room with king sized bed. First I was told they were putting me in a different hotel, after I said I wanted to stay in the hotel I booked they then told me (not asked) that my room was two single beds. Initial check in I was ignored until someone went to back room to get the desk staff out, then halfway through check in he abruptly told me someone else would finish my check in, as he then detoured to end of front desk to start checking in aircrew. Made me feel like bottom priority, I have stayed at this hotel many times but this will now be last time I stay at this hotel, so rude.

Business

10/10

Exceptional

19 Aug 2024

Ignatius

Nice place

Leisure Family

4/10

Poor

16 Aug 2024

Dennis

Room was okay but super noisy. Could hear loud music and people speaking and shouting. The walls must be made of paper…

Business

8/10

Excellent

14 Aug 2024

Leigh Lyn

Did not accommodate when we wanted to extend our stay

10/10

Exceptional

01 Aug 2024

RAYCHEAL

Worth of money

Clean and spacious. Convenient.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2024

Andrea

Great location and good quality

Great and clean room. Amazing location. Would come back.

Business

10/10

Exceptional

14 Jul 2024

John

Sunway Lagoon Hotel is my go-to Kuala Lumpur accommodation due its convenience of location, the friendliness and professionalism of the staff, and its value.

Leisure Family

8/10

Excellent

29 Jun 2024

SOAK WAN

Convenient to get around the area for food and shopping

6/10

Pleasant

06 Jun 2024

Gary

Breakfast buffet for 88 ringetts was mediore at best. I felt totally ripped out in terms of value for having my laundry done at the hotel What cost me $5 in Bali cost me $63 at this hotel. This is outrageous and I do not plan to stay here again because of it.

Business Self

10/10

Exceptional

01 Jun 2024

Christopher

Property was beautiful and overlooking the water park. Attached to a big mall with lots of dining options. Absolutely loved our stay.

Leisure Partner

8/10

Excellent

04 May 2024

KAI YIN GABRIEL

good!

10/10

Exceptional

16 Apr 2024

Khairul Khalil

Stayed at this hotel for 2 nights. Very clean and refreshing, with floral scent throughout the lobby to welcome guests. Rooms and corridors extremely clean and looks new. Mall just next door, very convenient. Definitely will stay here again in the near future.

Leisure Self

10/10

Exceptional

06 Apr 2024

Sai

Very good service , thank you for everything’s 🙏🙏🙏

Leisure Family

10/10

Exceptional

23 Mar 2024

Daryl Keen Hoong

Best thing is the hastle free & strong wifi in the entire resort (hotels, shopping mall, restaurants, theme park).

Leisure Partner

8/10

Excellent

11 Mar 2024

Burhan

Clean environment and good service

10/10

Exceptional

28 Feb 2024

Kristin

Underrated Hotel connected to Sunway Mall

This was the perfect mid-range priced hotel connected to the Sunway mall for us.
Perhaps more expensive than others in the area of course, but you get what you pay for.
The room was exceptionally large, the bed was comfortable, and all of the amenities were included!
Keyed access to go to different floors of the hotel.
The pool though was a disappointment (February) as it hadn't been cleaned and was rife with algae.
But atleast we were able to layout and get some sunlight.
The Breakfast Buffet wasn't within our budget, but we went to the local places to eat within the mall instead, which was just fine.
Easy ride-share pickup. Nice staff. The place looked and smelled clean.
It's nice to be able to access all of the Subway properties in one place, without having to take a taxi everywhere. You simply walk.
I would definitely stay here again!

Partner

10/10

Exceptional

31 Jan 2024

TAIJI

beautiful room and gorgeous vew from the window

Leisure Family

2/10

Poor

15 Dec 2023

Larcee

Staff are quite unperturbed and unaccomodating. Need to learn to speak English for English speaking guests. And need to smile more and be welcoming.

10/10

Exceptional

19 Oct 2023

Mohammed

Loved it.
Everything you want is close to you.
The room is clean and comfortable.
The water park is so fun and amazing
The mall is soon good.
Highly recommend this hotel!

Leisure Family

10/10

Exceptional

16 Oct 2023

Jacklyn

Good & comfortable stay

Business

8/10

Excellent

11 Sep 2023

SOAK WAN

Easy access to shopping mall for meals

4/10

Poor

04 Sep 2023

AHMED

Not good

Clean hotel, not answering emails nor calls, all staff especially front desk not cooperatve at all, all staff not smiling, we reserved for honeymoon, but I think better to reserve in an other hotel,

Partner

10/10

Exceptional

30 Jul 2023

Nadia

Excellent location. Hotel staff friendly and accommodating. Breakfast buffet was good with a big selection of different foods. Rooms are modern and spacious. Adjacent to the mall so lots of shopping and dining options. Wifi is strong and super easy to connect. Overall I had a great stay and would stay here next time I am in KL.

Business

8/10

Excellent

27 Jul 2023

Angie

Convenient to move around tru walk shopping malls

Business_and_leisure Partner

8/10

Excellent

26 May 2023

Verified traveler

Good centrally located hotel

The shower drainage back flowed but was quickly rectified. Location is great but the carpark is expensive.

Partner

4/10

Poor

18 May 2023

Ka man

Unexpectedly bad attitude and services. No service languages at front desk nor restaurant.

My package wasn’t included a breakfast and when i was walking in the restaurant they have checked their list and sent me in, so i would have expected they knew. While i was eating, 3 staffs! 3 staffs came to me at different time just to tell me my package was not including breakfast. Seriously? I have already said I knew the first time. FINE! When i was leaving the restaurant the staff stopped me rudely and commanded me to pay on spot. Never in my life of travelling all these years around the world been asked to pay for a meal with this terrible manner!!

Alright, fine, i was going to pay cos I wasn’t going to go back anyway. That’s when I realised the price of the breakfast was not the same as what was mentioned on the Expedia description. So i showed the staff my booking details and wanted them to double check. And that staff just said “this is what we going to charge” and not willing to double check at all. Fine, was thinking may be the restaurant staff didn’t know how to check on that. So I paid without further discussion and got down to chat with the front desk staff. Interestingly saying, they literally told me to check with Expedia on my own because they would never charge their breakfast this price.

What? So it became my responsibility that you guys didn’t communicate well on what supposed to be selling on a platform?

Honestly, not recommended this hotel! That is.

Leisure Self

10/10

Exceptional

29 Apr 2023

Tony Yi Wei

Awesome

Nice hotel, clean and location Great next to shopping mall and resort park.
Friendly staff.

Business

10/10

Exceptional

12 Apr 2023

Allan

The great staff were keen to hel ant the room and outlook were outstanding

Business Self

8/10

Excellent

06 Mar 2023

Verified traveler

Comfortable

Comfortable stay.

Business

10/10

Exceptional

26 Feb 2023

LUE

The place was very clean. It’s a nice facility. However, the bell person took advantage of us with the car transfer from the hotel to our new hotel in Bukit Bintang, the Dorsett Kuala Lumpur. The staff negotiated 90 rm but Grab stated it was only 26 rm. We had not learn how to use Grab at that time. We expected the hotel staff to be fair and not take advantage of our ignorance. It was our first time in KL, Malaysia.

Leisure Partner

8/10

Excellent

19 Dec 2022

Hanson

Check in was easy and fast. Surprised that they do not provide complementary parking. Charge is RM15 per day.

Business_and_leisure Self

8/10

Excellent

18 Oct 2022

Verified traveler

A good hotel that could be great

1. The rooms were sufficiently large for 3 adults. Had we known, we could have just booked a room instead of two. 2. The super-king bed was firm and comfortable, however, the bedding tends to be \"warm\" towards the early morning - it disrupts a good night rest. We had the room temp set at 17deg C, yet constantly waking up. The bedding material is perhaps unsuitable for Malaysian environment.
3. The proximity to Sunway Pyramid is a huge plus, with shops and food within close reach.

Friends_and_family Family

8/10

Excellent

09 Oct 2022

Vincent

Expect tge unexpected

Room is comfortable and glad to have a room available on my early arrival at the hotel.
Room was not cleaned daily and amenity not replenished though have put up signage to have it clean.
On departure the 1 day advance booked Taxi with confirm price raised when taxi arrived, due to \"Peak Hours\" but the booking time already confirm in advance without informing it was a \"Peak Hours\".

Business

10/10

Exceptional

22 Sep 2022

Lim Swee

This is a pleasant and good stay. Satisfied .. definitely will revisit again ..

Business_and_leisure Self

8/10

Excellent

31 Aug 2022

MAHABUB

fantastic location
now need to go out side because mall & food are very near

Friends_and_family Family

8/10

Excellent

08 Aug 2022

Jennifer

Hotel condition in good shape. Convenient location with good access to Sunway shopping mall. Friendly and efficient counter staff.

Partner

8/10

Excellent

30 Jul 2022

Rodolfo

I stayed at the hotel for 6 nights. Everything was very good except for the monotony of the breakfast buffet that was mostly the same Middle Eastern, Chinese and Malaysian dishes everyday. No pork. Could use some more variety and more western fares like bacon.

Business

8/10

Excellent

23 Jul 2022

Tracy

Great value for money, location was perfect and they had a pool and a gym for guests. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

18 Jul 2022

John Wen Ing

Good stay

Friendly staff and clean room.
Very convenient

Business

10/10

Exceptional

14 Jul 2022

Seok Leng

Love my stay here. Very nice hotel. Easy excess to shopping. Will come back again.

Business Partner

10/10

Exceptional

11 Jun 2022

Beng Lian

Good hotel

Good.. Swim almost every morning.. If need breafast which may cost you 88rm per pax.. too expensive..

Business

8/10

Excellent

18 May 2022

Verified traveler

Comfy stay

Very comfortable stay. Was helpful to let my elderly dad to stay for late checkout as our flight was at night. They took away our own face towel accidentally but was able to retrieve and return us washed the next day

Friends_and_family Family

10/10

Exceptional

08 May 2022

Azlin

Love the room.. Spacious and clean too

Leisure Family_with_children

10/10

Exceptional

07 May 2022

TONY

Fast check-in, staff very friendly and best location

Leisure Family

10/10

Exceptional

09 Apr 2022

Loke Ching

The room is clean and the shower cubicle is very spacious.

Business

10/10

Exceptional

15 Dec 2021

SOLIHA

Excellent service. Upgraded to executive room with complimentary fruit platter and parking when my reservation was transferred from Sunway Clio to Sunway Pyramid hotel due to the former being temporarily converted to a quarantine centre. Breakfast was superb although we had to walk out to the neighbouring Sunway Resort for it. A two-minute walk which was quite pleasant if it‘s not raining. A great place to shop and relax seamlessly.

Leisure Family

10/10

Exceptional

04 Apr 2021

Verified traveler

It is convenient as the hotel is attached to the mall. Staffs are super helpful, friendly.

Leisure Family

10/10

Exceptional

28 Feb 2021

Verified traveler

Hotel attached with Sunway Pyramid Mall and Sunway Lagoon Resort.. Staff were very professional and helpful especially Miss Lisa at front dest. Thank You

Leisure Friends

2/10

Poor

13 Oct 2020

Jan

Poor service! They didn't even give me a penny back even though I didn't stay in the hotel! So disappointed with this kind of service, slow reply too!

Leisure Family

10/10

Exceptional

24 Sep 2020

Leong

Shop at Sunway Pyramid, play at Sunway Lagoon, shop again. Tired? Rest in your room, then start again. Staff is friendly and helpful.

Leisure Partner

10/10

Exceptional

31 Aug 2020

KANG

wonderful stay

My stay was well taken by the wonderful staff. I extended my stay for another 2 weeks. A beautiful fruit basket was delivered to my room which made my stay even better and filled with sweet memories . Thank you Sunway Clio. A big shout out to all the staffs.

Friends_and_family Family

10/10

Exceptional

01 Aug 2020

Daniel

Great stay. Clean. Super friendly staff. Kept procedures with the whole COVID 19 pandemic as well.

Leisure Friends

8/10

Excellent

17 Jul 2020

Yeoh

Clean room. Convenient location. Car park below hotel

Friends_and_family Partner

10/10

Exceptional

02 Jul 2020

Nurul Hanna

The stay was amazing! Great location as the hotel is attached to Sunway Pyramid. The staffs were amazing, very efficient from the moment I stepped out of my car. The check in was smooth and easy, I got everything that I requested for, and one room was even upgraded! (We had two) Mr Fazraf gave a nice warm welcome and brought us to our rooms and even gave us a late check out. We also received a fruit basket about a few hours after checking in. I must say, the atmosphere of the room was wonderful and the Sunway Lagoon view was amazing. We actually thought of extending another night but something urgent came up so we couldn't. Thank you so much Sunway Clio for the wonderful hospitality! Thank you to the efficient staffs like Chew, Russell and others who made our stay a memorable one. Hope to come again one day.

Friends_and_family Family

8/10

Excellent

01 Mar 2020

Verified traveler

Everyone there were friendly and very convenient location

Leisure Self

8/10

Excellent

29 Feb 2020

Verified traveler

I like their staff , breakfast and location to mall.
I don't like that there isn't business center
I don't like that there is no direct acess to sunway lagoon.

Leisure Family_with_children

10/10

Exceptional

18 Feb 2020

Verified traveler

Somehow in the middle of the night I will be awake in sweat, they seems to raise the temperature of the airconditioner

Business

8/10

Excellent

28 Jan 2020

Herman

Great Family Leisure

Was a wonderful short stay with Family

Friends_and_family Family

10/10

Exceptional

26 Jan 2020

chee seong

Excellent team of professional hotel staff !

Always feeling good when I checked into this hotel as the hotel is well maintained and the staff is very polite. Thanks for the excellent service and care offered especially Faiz, Alina and Fazraf. I will highlight recommend this hotel to all looking to stay in KL/ Subang/
Shah Alam.

Friends_and_family Family

10/10

Exceptional

21 Jan 2020

gerrardK

Overall is good

Leisure Self

10/10

Exceptional

07 Jan 2020

Terence

Stayed for 2 nights on 6 Jan 2020. The hotel is excellent. The room is clean and spacious, with all necessary and modern fittings. The location of the hotel is fantastic. Next to the huge mall. Very convenient.

I would like to thank Fazraf Sher for the complimentary cake in our room. It is really a nice gesture ! Thank you very much !

This short stay is one of our happiest stays in various hotels worldwide.

Friends_and_family Partner

10/10

Exceptional

04 Dec 2019

Ying

Excellent stay.
Staffs are all very helpful and friendly
Nice breakfast , lots of choice
Room is clean
Very convenient, big shopping mall less than a min away

Business

10/10

Exceptional

26 Nov 2019

Dr

Everything about this hotel is excellent; the staff, cleanliness, size of room, breakfast.

Leisure Partner

10/10

Exceptional

27 Oct 2019

Zen Jin Hwa

Fantastic hotel stay

The room I got is very clean and spacious. The toilet is huge and clean. I like this comfort and the view I got is amazing.

Business

10/10

Exceptional

19 Oct 2019

Ronald

I like it that the hotel is connected to a shopping mall. it makes staying in this hotel very convenient. Lots of dining and shopping options.

Business

4/10

Poor

01 Oct 2019

Verified traveler

Staff was slow during check in due to some issues with the guests have in front. A queue was formed, they should get more staff to assist the other guests in the queue rather then keeping them waiting.

Business Self

10/10

Exceptional

28 Aug 2019

Verified traveler

Value for money

Great area, near shopping and many food to eat around.