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Balai Serama Guesthouse

Kuantan and Pahang · Malaysia

Kampung Padang Taman NegaraView location

8.8/10Excellent37 Reviews
Cleanliness9.2/109.2
Service8.8/108.8
Comfort8.6/108.6
Condition9.0/109.0
Neighborhood8.6/108.6
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Balai Serama Guesthouse

When you stay at Balai Serama Guesthouse in Kuala Tahan, you'll be on the riverwalk, you'll be a 9-minute drive from Taman Negara Tourist Information Center. This beach hotel is 0. 1 mi (0. 1 km) from Taman Negara National Park.

Take in the views from a terrace and a garden and make use of amenities such as concierge services. Guests can catch a ride on the complimentary shuttle, which operates within 4 km. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.

At Balai Serama Guesthouse, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM. Make yourself at home in one of the 9 air-conditioned guestrooms. Bathrooms have showers and complimentary toiletries.

Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Read more about this hotelShow less

When you stay at Balai Serama Guesthouse in Kuala Tembeling, you'll be on the riverwalk, you'll be a short 9-minute drive from Taman Negara Tourist Information Center. This hotel is 2.9 mi (4.7 km) from Taman Negara National Park. Make yourself at home in one of the 9 air-conditioned guestrooms.

Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, luggage storage, and coffee/tea in a common area. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Transportation services

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators No front desk Professional property host/manager Property does not offer onsite COVID-19 testing Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    There is no front desk at this property. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Spoken Language

    Malay

    English

    Dutch

Nearby attractions

Taman Negara Tourist Information Center 4.6 km / 2.9 mi
Taman Negara National Park 4.7 km / 2.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Family rooms
  • hotel
  • Car park
  • 24-hour reception
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • GardenExtra charge
  • TerraceExtra charge
  • ConciergeExtra charge
Show 9 more facilities & services
  • Luggage roomExtra charge
  • Clothes dryer
  • Private beach area
  • Towels and bed linenExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Game roomExtra charge
  • Breakfast
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Balai Serama Guesthouse

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Balai Serama Guesthouse

8.8
Excellent
37 Reviews
Cleanliness
9.2 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
9.0 /10
Neighborhood
8.6 /10
Amenities
8.2 /10
20 reviews shown
8/10
Excellent
21 Jan 2025
Rosemary
Lovely people who run this place and great location right on the river
Leisure Family
10/10
Exceptional
21 Jul 2019
Verified traveler
Nice location close to the river. Room is comfortable for the price. Shuttle service to main Taman Negara attractions point is helpful.
Leisure Partner
10/10
Exceptional
22 May 2019
Verified traveler
Great location, great home cooked food and so tranquil. Absolutely lovely
Leisure Self
10/10
Exceptional
11 Mar 2019
Matthias

A pearl in the jungle

Great food
Very nice people
Very clean
Super relaxing
Partner
10/10
Exceptional
27 Feb 2019
Verified traveler

Great place to stay when visiting Taman Negara

Great place to stay if you want to visit Taman Negara. The owner is very helpful and has a bunch of good ideas for trips for good prices. Great service. The location itself is very nice. Great rooms, great food as well. No wifi available, but who cares. Beds are a bit to hard for our taste. Apart from that, could not be better.
Partner
10/10
Exceptional
06 Feb 2018
John

Excellent location on the river next to the jungle

We had a lovely 2 nightstay in this welcoming guesthouse. It is an idyllic location on the river and close to the National Park for jungle walks and river trips. Excellent home cooked evening meal and a more than adequate breakfast.
Partner
10/10
Exceptional
31 Oct 2025
Louis
Jardin magnifique !
Leisure Partner
10/10
Exceptional
10 Sep 2025
Matthias
Die beiden Betreiber waren super nett, das Essen immer sehr lecker und frisch und die Lage überragend.

Leisure Family
10/10
Exceptional
09 Sep 2025
Jan
Wij vonden Balai Guesthouse helemaal geweldig. Marja is geweldig! Alles super geregeld. Heerlijk diner en ontbijt. De dagtrip moet je echt doen! Zo gastvrij… Wij raden het iedereen aan. Babette en Jan.
10/10
Exceptional
25 Dec 2024
Annette

Heerlijk verblijf

Het was een erg leuk en mooi verblijf. Marja en haar man zijn echt schatten van mensen. Ze doen alles voor je. Je kan er leuke excursies boeken. Vooral de trip die de hele dag duurt is echt de moeite waard. Moet je doen. Met de boot naar de waterval is ook zeer de moeite waard. En dan weer thuiskomen en de schitterende tuin en terras uitkijkend over de rivier. En dan aanschuiven aan het buffet. Heerlijk eten. De sfeer die er hangt is aangenaam.
Friends_and_family Family
8/10
Excellent
18 Feb 2024
Dominik
Schöne, familiäre Unterkunft am Nationalpark!
Leisure Partner
10/10
Exceptional
16 Feb 2024
Luuk
Very welcoming hosts, rooms were very clean, food was good and the location was beautiful
Leisure Partner
8/10
Excellent
01 Oct 2023
Nadia
Nice guesthome at the water, clean rooms, organized a nice Tour from the hotel to the jungle. Breakfast and diner are ok. Friendly. Beds too hard for our liking. No WiFi allthough displayed that there is. Overall a good stay
Partner
8/10
Excellent
23 Sep 2022
Guus
Prima accommodatie in een prachtige omgeving.
Friends_and_family Family
10/10
Exceptional
14 Mar 2020
Verified traveler
Zeer gastvrij ontvangen.
Kamers zijn schoon en goed verzorgd.
Het ontbijt en avond eten was lekker en goed verzorgd.
Leisure Friends
8/10
Excellent
12 Mar 2020
Cor

heerlijke uitvalsbasis

een fijne uitvalsbasis om de schitterende jungle te ontdekken. De verzorging is prima en ze zijn je graag van dienst met alles. Het avondeten is inclusief en smaakt prima. Doe vooral de boottocht op de rivier: 8,5 km varen de jungle in. Marja regelt het graag voor je
Partner
8/10
Excellent
26 Dec 2019
Goncalo
Estadia positiva num local fantástico!
Bem limpo, muito agradável e com boas refeições.
Os transfers para Taman Negara foram fundamentais!
Como pontos menores houve o facto de não haver internet durante a estadia.
A simpatia da gerente também é um ponto a melhorar.
Partner
10/10
Exceptional
19 Sep 2019
Jeannine

convivialité et gentillesse

Séjour plus que parfait et les repas excellents je le recommande
Partner
6/10
Pleasant
06 Jul 2019
Franck

J'y reviendrai pas. ..

Mauvaise odeur dans la chambre de mes filles. Pour dormir faut choisir entre chaleur ou bruit de la climatisation. Pas de wifi. Ambiance froide manque de décontraction.
Par contre nous ont transporte gratuitement de l'hôtel au centre.
Repas correct manque de dessert fruit...
Family
6/10
Pleasant
06 Jul 2019
Franck

J'y reviendrai pas. ..

Mauvaise odeur dans la chambre de mes filles. Pour dormir faut choisir entre chaleur ou bruit de la climatisation. Pas de wifi. Ambiance froide manque de décontraction.
Par contre nous ont transporte gratuitement de l'hôtel au centre.
Repas correct manque de dessert fruit...
Family

Location & surroundings

Balai Serama Guesthouse
Kampung Padang Taman Negara, Kuala Tahan, Malaysia

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Balai Serama Guesthouse

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