Xcape Resort at Taman Negara

4/10

Poor

05 Mar 2025

Brolin

Don’t book this just for the pool, that’s for sure. Not like the photo on the booking. The room was really dirty, lizard poop on the walls that wasn’t even fresh, the light fixtures had a thick layer of dust on them. The beds and linen were seemingly clean though. I was a little annoyed because the listing said this place had laundry and then when I asked the front desk he referred me to a woman in town (not close) to take it to and pay her to do it. The hotel is not super close to the main area but the staff will drive you in the hotel truck if you ask them and for driving it is very close. I don’t know if they run their own river tours ever but he referred us to another company for this as well which makes the photos on their listing a bit misleading since they show boats on the River. It was very cheap though

Leisure Partner

10/10

Exceptional

25 Aug 2024

reah

VE:
The reception staff were exceptionally helpful & welcoming.
It was great to have 2 pillows provided per person, instead of having to ask for them. Toiletries, water & coffee, sugar were welcomed, but no creamer/\"milk\".
Breakfast food was great (but the coffee was terrible - weak, awful taste)
Minimart was basic, but good.

-VE:
The property is just old & tired & obviously difficult to maintain.
The housekeeping/maintenance staff obviously have a tough job.

Mould in the bathrooms & corners of bedroom. Smelly.
Sheets too small for bed, old & discoloured, with a \"smell\".
No TV at all.

Not a space we really wanted to return to after a hard day in the national park.

8/10

Excellent

10 Aug 2024

Eric

Great location

10/10

Exceptional

14 Jun 2024

Iulia

Lovely place to say, air conditioning in rooms, bathrooms had toiletries. Sheets are super clean, breakfast in the morning. We liked the roti and curry and extra coffee.

Small mini mart next door, loads of on-street parking.
Walkable to the jeti in 15min albeit up a small steep slope.

Quiet night except the mosque call at 5:45am each morning

Leisure Partner

6/10

Pleasant

13 Oct 2023

Steve

False advertising with the pictures of a pool as this was empty and i couldnt see signs that this was temporary. A bit of a trek from the National Park after a long day. When asked the staff were happy to shuttle you from the hotel to the jetty. The staff were all pleasant.

Leisure Partner

6/10

Pleasant

11 Sep 2022

SALWANI BINTI MOHD SALLEH

The cabinet door fell off when we opened. No television, tissue, telephone, iron in the room. Towel n toilet mat is not provided, need to ask, given later at night, and quantity not as it should be. Fridge smells bad. Aircond filter no maintenance, we need to clean on our own, only then feel cold.

Leisure Family

10/10

Exceptional

12 Sep 2020

Amy

Room was clean with decent bed. No telephone but that is okay. Food was great. Recommended.

Business_and_leisure Friends

10/10

Exceptional

21 Jun 2020

Lolita

It was an amazing stay the room very clean and so comfortable.

Friends_and_family Family

8/10

Excellent

20 Jul 2019

Robert

Basic but fine

Just average all round. Lovely location and nice pool . Dormitories very basic and no food or service available.

Friends_and_family Family

4/10

Poor

31 Jan 2019

Thomas

Not quite as advertised

The bar is set low in Taman Negara, most places are suited to backpackers. Our room was never very clean on our two night stay: upon arrival hairs on the toilet and toothpaste on the bathroom mirror, light fixture that didn’t work. Mostly disappointed in that there is no in-room WiFi as advertised; and no restaurant as advertised (only meal service at specified times).

Partner

8/10

Excellent

14 Sep 2018

Manoj

We booked for a dorm for four. But we were surprised when we went to the hotel as our room was upgraded to two twin chalets. Overall a pleasant stay with no disturbance. Only negative was the swimming pool, which had loads of chlorine in it.

2/10

Poor

18 Aug 2018

R-one

No Wifi
No AC remote Control
No towels
No bedsheets
Room not clean
If you can, found an other place .

6/10

Pleasant

11 Jun 2018

Sioyean

Budget stay with facilities

Good choice if you are looking for a budget place to stay overnight, yet able to enjoy the facilities.

Family

6/10

Pleasant

03 May 2018

Verified traveler

Can be better

The place needs a make over because it's rather old...

10/10

Exceptional

01 Jan 2018

John

Would recommend

Everything was great except the pool and restaurant at the resort were closed. Not the end of the world but still a bummer when we were really looking forward to cooling off in the pool.

Partner

6/10

Pleasant

21 Aug 2017

Arne

Uninspiring but WITH pool.

Uninspiring premises. Nice pool. No interest in guests. Room not according to pics, however as clean as possible given age.

Family

10/10

Exceptional

19 Apr 2017

Georgio

Cozy resort in the jungle

As the title says it's a cozy resort in the jungle. Walking distance to the ferry to Taman Negara National Park. Had the Deluxe Chalet in low season at the back of the resort compound, right at the edge of the jungle. Pleasant room and at this location it's quiet which was the goal of the stay. Buffet breakfast is simple but adequate for the start of the day.
Resort personnel is very nice, helpful and accommodating. This place can be recommended to anyone who is seeking a comfortable jungle retreat. True, no TV in the chalet and WiFi is only at the lobby area, but if you want to be disconnected from the digital world and unwind, it's quite an advantage.

8/10

Excellent

02 Feb 2017

Verified traveler

Perfect location ♡♡

Very close to everything required for our jungle adventures

Family

8/10

Excellent

23 Dec 2016

LAURA

Friendly and relaxing

Great.

Family

6/10

Pleasant

10 Dec 2016

Nadine

Good hotel. Convenient location

We initially booked the dormitory for 2 adults and 2 children. It's terrible. For a small increase in price we upgraded to a family room and this was much better. Spacious and cleaner. Bonus is the pool. Staff are helpful

Family

10/10

Exceptional

02 Oct 2016

Christine

Very accessible with good value trips.

We were a group of 10 and the hotel was very accommodating for us providing a very good breakfast spread.

Family

6/10

Pleasant

02 Oct 2016

yokko

room is ok. breakfast can be improved. it is in a quiet location. no transportation from jetty, so if you are not by car and have big suitcases, I do no recommend.

6/10

Pleasant

21 Aug 2016

Verified traveler

Basic Standard of Roms , Pool is nice and Breakfast offers Basic choice

4/10

Poor

31 Jul 2016

rebecca

Just a place to spend a night

Although the hotel advertises it has all the facilities they are in poor condition. No hot water in shower, a sink that leaked, stained curtains hanging off broken curtain rails, ill fitting doors. Breakfast was limited with a big queue for the only decent item - omelettes. We didn't attempt any other meals at the hotel as despite all other places in town having lots of customers the hotel resturant was empty

10/10

Exceptional

29 Jul 2016

richard

Best hotel so far in malaysia

We've been in Malaysia for a week now. Compared to what we've seen in Kuala Lumpur and Kuala Besut, at this point, this is by far the cleanest, safest and most comfortable accommodation we had yet. The complex is cute, the food OK. Much better than Han in my opinion.

4/10

Poor

19 Jun 2016

Verified traveler

Trip at Pahang

We stayed at hostel which is a distance away from the main building. It takes about 3 minutes walk from main building to the hostel. Need to take unbrella when raining and at night, there is not light along the way as you walking back to the hostel. There is a heater in the toilet, but was not working. Drinking water can only get from main building provided you bring along a bottle.

Family

6/10

Pleasant

06 Jun 2016

Verified traveler

Average hotel

Good location for Taman Negara. Breakfast wasn't great and took a while for staff to help with issues in the room. Wouldn't stay again but fine for location.

Partner

6/10

Pleasant

06 Mar 2016

Verified traveler

Good hotel!

We stayed one night in a standard double room and one night in a 4 person dorm. The dorm was ok; the toilet flusher didn't work and there was no hot water in the shower, but it was decent.

The double room had no hot water in the shower either, but it was spacious and nice.

There was only wifi in the lobby and it was a but slow at times, but hey, there was wifi!

The swimming pool was fantastic! Nice and cool.

Partner

8/10

Excellent

11 Feb 2016

Kim

Great stay with service that went above and beyond

We spent two nights here while visiting Taman Negara. The hotel is a quick walk (~5min even with kids) from the jetty where we were dropped off. The room was spacious with nice bedding. It was nice to have a pool to cool off in after a long hike. The breakfast was okay but I REALLY appreciate the water dispensers in the lobby. No need to buy disposable plastic bottles!! We just refilled our hiking bottles. Also, we left behind our overnight kit and someone delivered it back to KL for us!!
The wifi was poor in the lobby and we couldn't get reception in the room.

Family

6/10

Pleasant

10 Feb 2016

Jenni

Basic but clean hotel

The hotel is basic but the rooms were clean and staff responded quickly to maintenance issues in the room. Hotel is located walking distance to the jetty so access to the national park was easy. Breakfast was very very bad.

8/10

Excellent

10 Feb 2016

Julia

A perfect location prior to trekking in the jungle and of a superior quality to much of the accommodation which is mainly hostel. Includes breakfast. Buffet dinner was value for money. Staff were very helpful and friendly. Kettle and cups provided but bring your own tea/coffee. Comfortable beds. Good air conditioning. Would stay again.

Family

8/10

Excellent

01 Feb 2016

Verified traveler

kool area

very nice

10/10

Exceptional

26 Dec 2015

Payal

Nice place

Great place. Staff very helpful. Very close to Jetty (10min walk).

Partner

10/10

Exceptional

25 Dec 2015

Jaimin

Great place to stay

Great place to stay. Staff very helpful. Very clean & spacious room. Room cleaned daily. As others have said, wifi only available at reception & if more than a few people connected then its painfully slow (but we were happy to get any wifi at all considering the location). Will definately stay here again.

Partner

6/10

Pleasant

29 Nov 2015

Chee Kean

good for short escape from city.

It is ok quite clean and comfortable.

Family

10/10

Exceptional

21 Oct 2015

Verified traveler

Great, especially for the Jungle

Nice Place in the middle of nowhere. Very Good for trekking and exploring nature!

Family

10/10

Exceptional

06 Sep 2015

Verified traveler

Good Hotel..Great Location

Hotel is located nearby the jetty to taman negara. Surrounding area around the hotel is peaceful and very laid back. A good place to stay indeed

Family

10/10

Exceptional

25 Jun 2015

Robert

Xcape Resort, Taman Negara, Malaysia

The hotel management was attending to repairs after flood damage earlier in the year, so I did not give condition the highest rating. All repairs may be completed by now. The location is good at the edge of the village where it is quite with little activity. Only breakfast was available at the time of our visit but I suspect that full meals service is likely available now. Breakfast was good. Staff was friendly and helpful.

Partner

4/10

Poor

11 Apr 2026

per frisk

ja

Partner

6/10

Pleasant

10 Jun 2025

Cristian

Falta mucho mantenimiento y cuidado del exterior.

Partner

4/10

Poor

04 Nov 2024

MATHILDE

Vraiment très déçue de cet hôtel. Il nous avait été conseillé comme l’hôtel un peu “chic” de Taman Negara et ce fut tout l’inverse. Le personnel à la réception ne parle quasiment pas anglais, ils n’ont pas su répondre à nos interrogations concernant les activités à faire sur place, la chambre était tes limite niveau propreté. La salle de bain…. Très sale. Une douche qui ressemblait plus à un petit filet d’eau (froide) avec du carrelage autour en digne de cabine de douche. Eau du robinet à moitié marron. Toilette sale. Seul point positif : la Clim.

Petit dej vraiment pas bon.
“Piscine” vide et inutilisable.
Hôtel un peu excentré du centre ville.

Bref je ne conseille pas du tout cet hôtel.

Partner

6/10

Pleasant

05 Sep 2024

Caroline

Het hotel is onverzorgd, badkamer te akelig, stank en schimmel overal. Wel warm water, maar handdoeken zien er viezig uit. Beddengoed ruikt absoluut niet fris. Airco is koud maar maakt erg veel lawaai.
Personeel niet hartelijk. Alleen bij ontbijt een glimlach en de jongens van de shuttle waren wel vriendelijk. Ligging best nog eindje heuvel op in de warmte maar na een dag bleek dat ze ook een shuttle hadden. Het hele hotel deed sfeerloos aan. Gelukkig hebben we er alleen maar geslapen en gedoucht. Jammer dat we overal om moesten vragen informatie over bijvoorbeeld wifi en shuttle bij aankomst geven komt prettiger over.

Friends_and_family Family

6/10

Pleasant

23 Jan 2024

Rikke

En enkelt nat i Taman Negara

En enkelt overnatning under vores besøg i Taman Negara. Vi sov der kun. Havde vi skullet være længere, havde vi ikke valgt dette sted

Partner

6/10

Pleasant

29 Jul 2023

Menno

Ns

10/10

Exceptional

04 Feb 2020

Grace

Keep up the Good work👍

The hotell is perfect and the stagg are friendly and approachable

Partner

2/10

Poor

03 Sep 2019

WIAME

Remboursement petit déjeuner

Nous avons réservé deux nuits avec petit déjeuner. Ce dernier ne nous a pas été Servi. Ils nous ont dit à l’accueil que le petit déjeuner commence d habitude à 7h30 on a attendu jusqu’à 7h58 le petit déjeuner n’est toujours pas prêt alors qu on les a prévenu la vieille que notre départ est prévu pour 8h. D autant plus, que les draps sont sales.
Comment procéder pour se faire rembourser svp?

Partner

8/10

Excellent

17 Aug 2019

Shana

Best oke!

Na het lezen van de reviews wisten we niet goed wat te verwachten van het resort... Uiteindelijk was het beter dan we verwacht hadden! Ok, het is niet super proper, maar zeker wel doenbaar. Hier en daar een spinnetje in de badkamer en 1 avond werden we vergezeld van een salamander, maar je zit ook midden in de natuur dus dat namen we erbij... Je bent er uiteindelijk ook enkel om je te wassen en te slapen. Het personeel was daarenboven erg vriendelijk en de locatie is top. Het zwembad is een grote meerwaarde na een zweterige dag in de jungle! Prijs kwaliteit verhouding is het hotel zeker ok. Het onbijt buffet voor RM20 is zijn geld waard!

Partner

10/10

Exceptional

13 Aug 2019

Verified traveler

séjour un peu trop court mais cette étape en Malaisie nous a ravi. Accueil très sympa et la Cabane Café pour le dîner était parfait.
Bémol = l’accès pas évident pour y arriver

2/10

Poor

23 Jul 2019

Anne marie

Annulation du fait de l’hotel

L’hotel A annulé nos 2 réservations pour problème liés à de grosses pluies...que n’ont pas constatées par d’autres voyageurs. Nous attendons d’etre Rembourses.Seule la note générale reflète ce que nous pensons puisque nous n’y avons pas séjourné.

Family

6/10

Pleasant

19 Jul 2019

Michael

Dejlig pool mit i regnskoven

Værelset vi fik var slidt og døren til terrassen itu (A3). Vi klagede og fik nyt meget bedre værelse senere på dagen. Derfor er vi tilfredse med servicen.
Morgenmaden var til den skrabede side. Bordene vi sad ved kunne virkelig bruge en hovedrengøring.
Poolen er ikke så stor men meget skøn og ren, hvilket var absolut dejligt. Ville ikke undvære pool i dette område!

Family