Zaza Hotel

Thailand , Bangkok
SAMUT PRAKAN, 888 166 170 Sukhumvit Road
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100 reviews shown

2/10

Poor

20 Jun 2026

Melissa

This hotel is marketed as upscale and luxurious, but my experience was quite the opposite. After arriving late in the evening, around 11:45 PM, I was disappointed to find a room that felt extremely dated and in need of significant renovation. The furnishings and overall condition of the room gave an old, neglected impression, and cleanliness did not meet my expectations.

The experience was so disappointing that, had it not been so late, I would have looked for alternative accommodations immediately. Unfortunately, I had no practical option but to stay the night. The following morning, I checked out right away because I did not wish to continue my stay.

What makes the experience even more frustrating is the cost. I paid over $400 for a single night and I feel that money was completely wasted. Given the condition of the room and the overall experience, the price was nowhere near justified. I genuinely regret booking this property and cannot recommend it to travelers seeking the upscale, luxury experience that is advertised.

Self

10/10

Exceptional

10 Jun 2026

Shara

We really enjoyed our stay! Room was very clean and staff super friendly and helpful.

Partner

4/10

Poor

10 Jun 2026

Gabriel

The Zaza Hotel in the Houston Museum District is a classic. However, the room was smaller than average and overpriced compared to other hotels in the area.

The property appears poorly maintained. The room was not properly cleaned, and the carpets in both the room and corridors were dirty. There were numerous scratches along the hallways and even in the elevators, suggesting they have not been repainted in years. The concrete flooring around the pool is also cracked.

On a positive note, the reception staff was pleasant. However, valet parking is excessively expensive.

Partner

10/10

Exceptional

08 Jun 2026

Albesa

The staff was incredibly friendly and helpful throughout my stay. The hotel was beautiful, well-maintained, and conveniently located. I had a great experience and would definitely recommend it.

10/10

Exceptional

07 Jun 2026

Gayathry

Great place to stay

Partner

10/10

Exceptional

30 May 2026

Vincent

Overall great hotel. Definitely will be staying here again. Shout out to the staff crew.

Self

8/10

Excellent

30 May 2026

Antrese

I booked this place as a staycation because we were seeing the Queens of R&B @ the Toyota Center and I wanted a room with a balcony. This place was one of the only suitable options available. If you are looking for a posh/luxury aesthetic and have the funds for a la carte, this place is for you. It's beautiful,clean, well maintained, and their staff is helpful and friendly. It's just not for people on a budget. No option to self park. Valet is 60+ per night. $202 was the valet total for 2 nights. NOTHING is complimentary. Everything is a la carte. Luxurious and beautiful but not budget friendly AT ALL. Plus to my disappointment the pool closed at 7pm on Friday night. The king bed was pretty hard too,lol. This will be our first and last time staying. So like someone wise once said a time or two, \"If you ain't got no money take your BROKE A$$ HOME!\"

Partner

10/10

Exceptional

27 May 2026

Justus

Great hotel and great location

Friends_and_family Family

6/10

Pleasant

26 May 2026

Briana

All of the staff were helpful and kind. The afternoon treats in the lobby in the afternoon and butler pantry on each floor in the morning were a nice touch. Complimentary shuttle was very convenient. Enjoyed the massage and facial at the massage, but the spa itself is fairly small. Hotel itself is a bit musty and outdated. The rooms have limited light and ventilation, with the ac being loud. I can tell the housekeepers do clean but it seems certain areas don't get much attention (dust caked in the windowsill, dust on top of the snacks).

Self

10/10

Exceptional

26 May 2026

Kristy

The hotel is extremely nice and the area’s great! Valet staff amazing - think all doors & bags were loaded before we could even get out of the car - same when we left! The view from our room was beautiful - actually felt like we were in NY or DC with all the beautiful trees! All staff amazing - had stayed there before & was great, but after traveling so much since and experiencing the lack of it at many hotels lately, I was actually really impressed! I always love the coffee offered on each floor in the mornings. Know you can make in your room or go downstairs, but so nice to walk out & just grab quickly, especially if trying to get to mtg, appt or catching early flt. We’ll definitely stay there again!

Family

6/10

Pleasant

25 May 2026

Mike

There are a lot of hidden mandatory fees for services that were not used. There is no parking and the valet parking is extremely expensive per day and night. There is no refrigerator or coffee maker in the room. The room looked old.

Self

10/10

Exceptional

25 May 2026

Camila

The room was super clean and there was a bunch of snack (at extra cost). I recommend the bar, the staff was very nice.

Friends

10/10

Exceptional

24 May 2026

Kye

Room was a little small. But everything else was great.

Partner

8/10

Excellent

22 May 2026

Dana

This is a beautiful property; although it is a bit dark inside and the decor is not really my taste.

Self

10/10

Exceptional

21 May 2026

April

We love staying at this Zaza for Houston museums, zoo, and Hermann park visits. Price is elevated, but the quality of stay is top notch. Very spacious room at standard rate. Turndown service with a Moon Pie or chocolate, and a bottle of water. Over the span of a couple of days, we had an excellent breakfast and excellent dinner at Monarch. This weekend coincided with a prom being held in the big ballroom. The staff runs things so well that, as a guest, this was not a disruption at all to us.

Family

10/10

Exceptional

20 May 2026

Anthony

Always my favorite hotel in Houston

Self

10/10

Exceptional

19 May 2026

lena

Hotel is beautiful. Room was huge with balcony. Bathroom was clean and big too. Pool area is very attractive. Restaurant which we love provides good food and cocktails. Was nice stay. Thanks we are always love to stay in Zaza hotel.

Family

8/10

Excellent

18 May 2026

Vasiliki

Hotel ZaZa Houston was a great stay with a true luxury feel. The staff were amazing and made the experience feel very personalized from the moment I arrived, including a lovely glass of bubbly rosé at check-in. The hotel itself has a beautiful old Hollywood vibe, with stylish decor and a signature scent throughout that makes the whole place feel elegant and memorable. I really appreciated the thoughtful amenities like the morning coffee station on each floor and the afternoon cookies in the lobby. The complimentary car service within a 3-mile radius was incredibly convenient and made getting around feel easy and safe, especially as a solo female traveller. My only small drawback was that the air conditioning unit was quite loud when running. Overall, a wonderful stay and I would definitely return.

Self

10/10

Exceptional

17 May 2026

Shahriyor

Beautiful hotel, with wonderful service. We enjoyed the restaurant, the art and the pool!

Partner

8/10

Excellent

11 May 2026

YAFEI

No breakfast instead a good coffee bar

Family

8/10

Excellent

10 May 2026

Drew

The hotel is beautiful but there were some negatives. The pool was not heated. The spa lacked a steam room. The restaurant food was not good at all (the most disappointing part). And they keep these large koi fish in an indoor pool area with no access to the sun. Koi need sun for their health. This to me was just pure animal cruelty. For that reason, they should be ashamed of themselves.

Partner

8/10

Excellent

08 May 2026

Richard

The room #840 was not up to the level of this high end Hotel!
I would have had a nicer room at a local name brand hotel. The valet was great, front desk was nice but did not seem to mind putting us in this room. The Monarch had great staff and drinks were great!
The hotel is great other than the old worn out #840

Partner

4/10

Poor

07 May 2026

Jonathan

Surprisingly average - with a few serious \"low-lights\".
I sat for nearly 30 minutes waiting for a server to take a breakfast order yesterday. No water, no coffee, just waiting, while they walked around me.
I had the worst pizza EVER at the bar - had to send it back. It was a mess of sodium and grease, no resemblance to pizza.
The Peloton bike (main reason I stay in most hotels) wasn't either activated, nor connected to the internet - so wouldn't work.
I won't be back.

Business Self

8/10

Excellent

03 May 2026

LaToya

I had a short stay. I was only there for a concert. I didn’t have to the time to enjoy the whole weekend. For the most part things were clean. I do suggest they start looking down when cleaning and behind the trash bins in rooms. The staff were welcoming of course, the complementary coffee bar was a nice idea.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Kristie

Excellent as always

Family

8/10

Excellent

02 May 2026

Carrie Lynn

The hotel is beautiful, the suite was amazing and the staff were phenomenal, especially the valet staff. I didn’t give 5 stars was that there was no breakfast offerings (coffee and apples only) and that the AC never reached the setting in our room. It was warm in the evenings, hard to sleep, and there was no refrigerator, only the mini bar.

Friends

10/10

Exceptional

01 May 2026

Lisa

Great location. Hotel with character and small amenities that make a difference. Cookies in the afternoon. Breakfast bars apples at the front desk. Water available at front desk. Friendly staff, responding quickly to towel requests. Comfortable room and bed. Great view from room!

Friends_and_family Friends

8/10

Excellent

29 Apr 2026

SergioX

great. appreciated the free, short-distance rides.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Christy

Great location to the Metrorail to take us to the rodeo with no hassles. Also wonderful location to walk around the neighborhood/park. Beds were comfortable. However, staff in restaurant and bar were lacking. Extremely rude when we asked for coffee or latte or even an extra set of silverware :( decor is cool though.

Partner

10/10

Exceptional

28 Apr 2026

Chadwick

It was nice.

10/10

Exceptional

27 Apr 2026

john

Very cool redesign of the old Warwick Hotel. Room was very nice with great bedding. Staff was friendly and helpful. Really enjoyed the stay

Self

10/10

Exceptional

26 Apr 2026

Johanna

Valet and cleaning staff are awesome!

Self

8/10

Excellent

24 Apr 2026

Linda

Staff is super attentive. Valet are wonderful. Rooms in need of renovation. Restaurant is not good. Great location. Hope this historic building gets renovated and brought back to life.

8/10

Excellent

24 Apr 2026

Geralyne

Room clean. Staff wonderful.

Partner

8/10

Excellent

24 Apr 2026

Jesse

It was a wonderful place to stay will be coming back again.

Partner

10/10

Exceptional

22 Apr 2026

Stephanie

Great place!

Self

10/10

Exceptional

22 Apr 2026

Cary

Excellent experience!

6/10

Pleasant

21 Apr 2026

Babak

Let’s start with the good: great location, and the staff is genuinely friendly and helpful.

Now, the rest. My room was so small I’m pretty sure it was designed for a cat. At 1 AM, while the spotlights from outside blasted right into the room like I was about to be interrogated, the mini-fridge started making noises like a dying robot, after searching for the source of the irritating noise I found it and unplugged it Couldn’t sleep after that.

Told the front desk the next morning. They promised to send someone right away. Spoiler: no one came. For a hotel that acts like it’s still fancy, the hallways smell like a grandma’s attic.

ZaZa might’ve been cool once. Now? Not so much. Friendly staff can’t fix a bright light, a noisy fridge, or that old-hotel smell.

Self

8/10

Excellent

20 Apr 2026

Elizabeth

Breakfast was excellent but expensive.
Our room was too dimly lit and darkly furnished, but the bed was comfortable.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Ashlee

Wonderful and helpful staff!

Self

10/10

Exceptional

14 Apr 2026

Kendra

This was such a wonderful experience from the booking, checkin, ambiance, the staff, and the peaceful rest that I received. I will definitely share with friends and plan to return.

Partner

8/10

Excellent

11 Apr 2026

John

Hallways a little noisy night.
Meeting had hotel meal, which was delish, and served very well by the staff.

10/10

Exceptional

11 Apr 2026

Shann

I can’t say enough wonderful things about this amazing hotel. I always extend my stay , because I love it so much. I have even applied to work here , if that tells you how much I truly enjoy . The staff are always smiling,Everyone is beyond kind. Service is the best. The rooms are incredible, always very clean. I am even impressed with the valet team, The area is so beautiful also. Definitely the only hotel I stay in .

Self

10/10

Exceptional

10 Apr 2026

Steve

I recently stayed at Hotel ZaZa Houston Museum District and had an absolutely wonderful experience from start to finish. The hotel perfectly blends luxury with a unique, artistic vibe that immediately sets it apart from more traditional stays.

The atmosphere is truly one-of-a-kind—stylish, eclectic, and full of character. From the moment you walk into the lobby, you’re surrounded by bold décor and thoughtful design elements that make the space feel both upscale and inviting. It’s clear that a lot of attention has been put into creating a memorable environment.

My room was spacious, beautifully designed, and exceptionally clean. The bed was incredibly comfortable, and the bathroom felt like a spa retreat with high-end finishes and a powerful shower. Every detail—from the linens to the amenities—added to the feeling of indulgence and relaxation.

One of the highlights of my stay was the service. The staff were warm, attentive, and professional, always going above and beyond to ensure everything was perfect. Whether it was check-in, housekeeping, or valet, every interaction was seamless and welcoming.

The location is another major plus. Being in the heart of Houston’s Museum District made it incredibly easy to explore nearby attractions, parks, and cultural spots, all within a short distance.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

april

Great staff all around and excellent location

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Tahnthawan

This was a good, hotel in a great district with some very nice amenities. The staff are lovely and the shuttle is fantastic. I didn’t use the pool or spa so can’t speak to this. The rooms are not as luxury boutique as I was expecting but they were certainly comfortable, just a bit in need of renovation- at least in the section of the hotel in which I was placed. Beds were truly comfy. Coffee in hallways was nice for the morning!

8/10

Excellent

04 Apr 2026

Tim

Great b

10/10

Exceptional

02 Apr 2026

Daniel

Great property!

Partner

10/10

Exceptional

30 Mar 2026

Patricia

Yes

Partner

10/10

Exceptional

29 Mar 2026

Mary

Odd decor.

10/10

Exceptional

22 Mar 2026

Jennifer

Great vibe

10/10

Exceptional

22 Mar 2026

Daniel

All around excellent spot, as always

Family_with_children

10/10

Exceptional

19 Mar 2026

Brandi

Very Beautiful and welcoming!

6/10

Pleasant

14 Mar 2026

Ralph

Although I had booked a Standard Room, 1 queen bed,
I was placed in a petite queen. I must congratulate Hotel
Zsa Zsa in providing me with the smallest hotel room that I
have ever occupied. That includes many hotel rooms in Italy which has notoriously small rooms. If you have the slightest problem with claustrophobia, go elsewhere.

Self

10/10

Exceptional

10 Mar 2026

paris

Ashley is the best, she offered us a list of things to do like locals

10/10

Exceptional

09 Mar 2026

Greg

Remember to have your room key (card) with you; so that you can operate the elevators.

Partner

6/10

Pleasant

05 Mar 2026

Jonathan

Room was fine. Just every morning at breakfast their landscaper was using a gas blower that ruined the whole experience. Very loud. No common sense to not have that done or switch to electric so there is no noise. Also area is not walkable to any restaurants. Sorta in a bad spot.

Business

10/10

Exceptional

03 Mar 2026

Donna

Rooms were clean, staff was friendly and helpful, fitness room ha a pretty good amount of machines and free weights. The complimentary cookies were delicious!

Partner

10/10

Exceptional

02 Mar 2026

john

Awesome hotel.

10/10

Exceptional

27 Feb 2026

Britton

Fantastic all around

10/10

Exceptional

24 Feb 2026

David

Amazing location. Amazing staff and even nicer rooms

Partner

10/10

Exceptional

16 Feb 2026

Stephanie

Thoughtfully designed property with perks like complimentary shuttle to/from the hotel in 3 mile radius, proximity to great museums, and little amenities like chocolates or prosecco in the room for Valentine’s Day. :)

10/10

Exceptional

05 Feb 2026

Malik

Compared to Memorial District, the Museum District was up to par in terms of the art & area. Will definitely stay here again if I am in the area.

Friends_and_family Family

8/10

Excellent

05 Feb 2026

APRIL WRIGHT

This hotel always has a really unique atmosphere. The concierge wasn't very knowledgeable but tried to be helpful. The shuttle service was extremely helpful. I would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

samuel

The room was spotless. The staff could not have been more accommodating. I would stay at ZaZa any time.

10/10

Exceptional

01 Feb 2026

Tolbert

Great location

Business Self

10/10

Exceptional

27 Jan 2026

Milly

All aspects of Hotel Zaza are consistently excellent. Rooms are clean & comfortable. Staff is friendly & accommodating regardless of how busy they are. Excellent restaurant. Highly recommended

8/10

Excellent

25 Jan 2026

joey

Room -good, staff -very personable and professional

Business

10/10

Exceptional

23 Jan 2026

Pamela

All staff were extremely professional & went above and beyond to make us feel welcome

Leisure Partner

10/10

Exceptional

21 Jan 2026

Wendy

An amzing stay, great staff and overal luxery feeling

10/10

Exceptional

18 Jan 2026

Meghna

Impeccable! Great stay. Great service and staff and valet. They upped the southern hospitality and I will definitely come back to stay again.

Business Self

10/10

Exceptional

11 Jan 2026

Lori

Extremely helpful staff, excellent service. Location is convenient to everything.

8/10

Excellent

02 Jan 2026

Jennifer

Everything was nice except the pillows, if you can even call them that. Pillows should be trashed.

Partner

10/10

Exceptional

31 Dec 2025

Steve

Staff great. Water pressure a bit low on 10 th floor

Leisure Family

6/10

Pleasant

30 Dec 2025

Aylin

The customer service is exemplary! The hotel is very dated though. Definitely not what we expected

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Adam

Staff was great. However, the AC in our room did not work the entire stay and the room never got below 78 degrees. Also, the bath tub drain was clogged. When this issue was raised with management, they offered to waive valet parking charge.

6/10

Pleasant

28 Dec 2025

Jenny

The hotel is old but interesting. The elevators are very old and need updating. The dining menu is weird and way overpriced. The bed was hard.

10/10

Exceptional

27 Dec 2025

Rony

The room was lovely. Outstanding service.

10/10

Exceptional

25 Dec 2025

Ellen

This is really lovely hotel with gorgeous views. Staff is courteous and friendly. Thank you!!!

Leisure Family

10/10

Exceptional

24 Dec 2025

Peter

Pleasant,helpful staff.the rooms are well appointed
It was a really enjoyable stay.
The valet parking is expensive and there is no self parking.
Monarch (the hotel restaurant)was OK. The service good,food less so(an overdone omelet)
Overall a nice stay…I will stay at Zaza when I’m in Houston.

Leisure Partner

10/10

Exceptional

22 Dec 2025

TIFFANY

Can’t wait to visit again. Everything was beyond expectations. Thank you

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Angel

Staff was great, hotel is beautiful. Valet parking is ridiculously expensive.

Partner

10/10

Exceptional

21 Dec 2025

lule

The staff made the stay worthwhile! Service was incredible and everyone was helpful and friendly.

Leisure Family

10/10

Exceptional

20 Dec 2025

aisha

my wife and i absolutely love the zaza. our dreams include staying at one for days on end and spending quality time with their incredible pillows.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Kerry

staff and hotel were wonderful. Room was clean and a great size. The only problem was the bathroom. It was tiny with no space to put your toiletries.

10/10

Exceptional

15 Dec 2025

Dianne

I was not offered a free breakfast

Leisure Family

2/10

Poor

14 Dec 2025

MARIA

I am writing to formally express my disappointment with my recent stay at Hotel ZaZa. Based on the hotel’s reputation and pricing, I expected a high level of service and amenities. Unfortunately, my experience fell far below those expectations.

First, the property itself appears dated and poorly maintained. The rooms and common areas feel old and in need of renovation, which does not align with the image or standards the hotel promotes.

More concerning was the poor level of customer service. Interactions with staff were unhelpful and lacked professionalism, making it difficult to address concerns or receive assistance during my stay.

Additionally, several of the hotel’s advertised amenities were not even open. These amenities were a major factor in choosing this hotel, and their unavailability was not clearly communicated in advance. Paying premium rates for services that are inaccessible is unacceptable.

Overall, this stay did not justify the cost, nor did it reflect the quality one would expect from Hotel ZaZa. I hope management takes this feedback seriously and addresses these issues promptly. I would appreciate a response outlining how this matter will be resolved.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Richard

Can’t comment on breakfast but everything else was better than my expectations. The room was great.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Nikole

Best margaritas and great bar vibe!

Business

10/10

Exceptional

04 Dec 2025

David

Great service

Leisure Partner

4/10

Poor

04 Dec 2025

Beatrice

The room was very outdated, dark, old, with stains. It didn't seem very clean either. The shower and sink would not drain properly, so I couldn't use those amenities. One of the lamps in the room flickered constantly. The bed linens were itchy. I would not stay here again.

Business

10/10

Exceptional

02 Dec 2025

Mary

Very nice room, great staff, excellent food & drink.

10/10

Exceptional

29 Nov 2025

Kaci

Very nice staff super clean room

8/10

Excellent

28 Nov 2025

Robert

Loved everything but rooms too dark.

6/10

Pleasant

25 Nov 2025

Traci

Not nearly as clean and luxurious as the Dallas location

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Kathryn

Incredible staff, great service all around, beautiful corner suite

6/10

Pleasant

17 Nov 2025

Susan

The rooms are outdated. The restaurant is only able to split tabs equally and only up to three ways, because using a calculator is hard I guess? Also, a candy bar costs $8. Not worth the high price. The staff was very nice.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Mohammad

Boutique hotel with Small rooms

Leisure Family

6/10

Pleasant

17 Nov 2025

Ilya

Old rundown furniture