Grand Hyatt Amman

Jordan , Amman
AMMAN, Hussein Bin Ali St
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100 reviews shown

10/10

Exceptional

22 Feb 2026

MAJED

I had another wonderful stay at the Hyatt Amman.I arrived earlier than the official check‑in time, and as a regular guest, the manager kindly upgraded my room since the one I booked wasn’t ready yet. This thoughtful gesture truly reflects the hotel’s commitment to its loyal guests.

The room was spacious, comfortable, and impeccably clean, exactly what you would expect from a five‑star property. The overall atmosphere of the hotel is relaxing, and every detail is well taken care of.

The service throughout my stay was excellent. The staff were professional, attentive, and consistently ensured that everything I needed was taken care of promptly and with a smile.

Overall, the hotel is outstanding in every aspect,comfort, service, and hospitality. I highly recommend it and will definitely return.

10/10

Exceptional

27 Jan 2026

Omar

Excellent service and attention from the staff. Perfect installations,

Partner

10/10

Exceptional

20 Jan 2026

ISAM REDA SLEEM

Clean room, amazing staff 👌

10/10

Exceptional

15 Jan 2026

Omar

Very nice hotel, with excellent and dedicated staff. Some services were outstanding.

Partner

4/10

Poor

28 Dec 2025

Zach

Overall, we were disappointed with our stay at this hotel. The breakfast buffet was decent, but the service left something to be desired. At one point, the on-site bar called and accused me of leaving without paying—even though I had never been there. They eventually realized they had the wrong room. Later, maintenance knocked on our door and entered before I could get there. When I asked what they were doing, they said they needed to fix the sink; I told them to leave, as the sink wasn’t broken. The main reception later called to apologize, explaining that they had given maintenance the wrong room. Although they apologized, mistakes like these should not happen at a high-quality hotel.

Partner

10/10

Exceptional

16 Dec 2025

WADDAH EMAD EL

All great only add to reduce and provide more options for backages and offers rate wise

2/10

Poor

26 Nov 2025

Victor

Staff was horrible. Restaurant staff were extremely rude.., got the vibe they didn’t like Americans out there. Food was horrible. Overall horrible experience

10/10

Exceptional

03 Nov 2025

MAJED

The breakfast was fresh

Business

8/10

Excellent

28 Sep 2025

Joseph

Lovely staff, hotel is looking a bit

10/10

Exceptional

07 Sep 2025

Qais

Good overall

2/10

Poor

01 Sep 2025

Ahmad

my room was on the same floor as the pool. the balcony door wasnt secured so i couldn't feel safe sleeping in night. also, the bar have very limited options plus the dining facilities was very limited. i dont think ill ever revisit this hotel

Leisure Self

8/10

Excellent

29 Aug 2025

Nadia

Great

Leisure Self

10/10

Exceptional

20 Aug 2025

Hani

Great place

2/10

Poor

19 Aug 2025

Nasir

Very old furniture with stains, hair, and chewing gum stuck on the carpet . Poor staff attitude. This place does not deserve five stars and needs renovation.

Business_and_leisure Self

10/10

Exceptional

18 Aug 2025

James

First class service in five star environment. Breakfast should not be missed. Very accommodating with late check outs.

Leisure

10/10

Exceptional

16 Aug 2025

Crystal

Very professional and extremely pleasant staff.

Leisure Family

10/10

Exceptional

16 Aug 2025

Faten

Loved the staff

Leisure Family_with_children

8/10

Excellent

06 Aug 2025

WADDAH EMAD EL

10/10

Exceptional

01 Aug 2025

Kate

Great hotel and staff

10/10

Exceptional

01 Jul 2025

EHAB

Excellent as usual .. Thank you

10/10

Exceptional

22 Jun 2025

ADNAN

The staff was excellent

Business Family

10/10

Exceptional

10 Jun 2025

Shazil

Pool, sauna, steam room were excellent.

Leisure Self

8/10

Excellent

01 May 2025

Adrienne

The spa and breakfast service was amazing! The room cleaning could have been a bit better each day.

Leisure Friends

10/10

Exceptional

21 Apr 2025

David

I had a wonderful stay, staff in the spa is very attentive

Leisure Self

10/10

Exceptional

25 Mar 2025

ahmed

it is in the Senter of Amman and easy Axsa's to do all my requirement

Business Self

10/10

Exceptional

18 Mar 2025

Amer

Nice Hotel

Business_and_leisure Family_with_children

10/10

Exceptional

22 Feb 2025

Jeff

Very nice, great staff

10/10

Exceptional

21 Feb 2025

Raul

Wonderful, central location, great facilities

I had a great experience during my stay in Hyatt Amman, every service is impeccable including security, reception, my room was perfect every day and of course, food in the restaurants. My special thanks to Odai Issa at front desk for his advices and support. Also many thanks Mr Essam, house keeping, my room was wonderful every day. Hope to come back soon!

Business

10/10

Exceptional

14 Feb 2025

Muhammad

Polite and helpful staff

Leisure Partner

10/10

Exceptional

04 Feb 2025

Baqir Inaam

Best place to stay in jordan , staff are very friendly and helpful , room cleaning was top nothch and bedroom and sleep was perfect.

Leisure Family

10/10

Exceptional

24 Jan 2025

Aiysha

I stayed here for 4 nights. Room was nice, bed was comfortable. There were only 2 channels in English and neither had good content so I used my laptop to watch YouTube. Breakfast was good, variety of food and attentive staff. Sameers team were great. Reception staff were very helpful also. Had an issue with one of the staff members in the gym but this was quickly resolved by the hotel. They definitely pay attention to customer service.

Business_and_leisure Self

10/10

Exceptional

17 Jan 2025

Olufemi

10/10

Exceptional

05 Jan 2025

Cain

A lovely hotel with wonderful staff and impressive views over the city. A good base for day trips around Jordan

Leisure Partner

10/10

Exceptional

30 Dec 2024

Amal

I love it the best hotel ever and clean

10/10

Exceptional

05 Nov 2024

Adid

Staff very friendly

Leisure Family

10/10

Exceptional

03 Nov 2024

Ammar

Easy access . And the working team is so friendly

Business Self

10/10

Exceptional

01 Nov 2024

Nadia

From the moment I checked in to the moment I checked out. I stayed three days at this property and had a fantastic experience. If there any negative reviews, I cannot imagine why however, everybody’s experience is their own individual experience. I not only enjoyed a delicious breakfast buffet, but every staff member made sure I was comfortable as I was traveling alone. If you’re looking to work out, enjoy very private women’s locker room that has its own whirl, pool, dry and wet sauna and showers. This is the place to be. I also enjoyed the Turkish bath and had a Dead Sea mud wrap a few days later before I left. Exceptional. It was great great experience thank you again Grand Hyatt. I will see you again.

10/10

Exceptional

30 Oct 2024

ARANTXA

gret hotel, very close to sight seeing. safe. friendly staff. excellent rooms. the breakfast was very delicious

Leisure Partner

10/10

Exceptional

21 Oct 2024

Sammy

Classy hotel with an amazing reputation. The spa was delightful and we enjoyed our couples massage

Leisure Partner

10/10

Exceptional

18 Oct 2024

sawsan

Very good

10/10

Exceptional

08 Oct 2024

amer

Excellent choice
Air conditioning needs upgrade
Windows isolation needs upgrade

Business

8/10

Excellent

26 Sep 2024

Ali Mahdi Ibrahim Ali

The property in good place not far from city center and local markets. Easy to get taxi to move around.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Omar

This is a real five star hotel, very clean. High technology was services and you feel like your home. I will give it more than five star seven.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Sep 2024

MOHAMED NABIL

Helpful and professional staff

Leisure Self

10/10

Exceptional

31 Aug 2024

Mutaz

Best value for 5 stars hotel in Amman

Leisure Family

6/10

Pleasant

25 Aug 2024

Jawdat

Rooms are old and definitely not worthy of a 5 star rating. I would not recommend it.

10/10

Exceptional

11 Aug 2024

Wafaa

Excellent customer service

Leisure

10/10

Exceptional

05 Apr 2024

Derrick

The hotel is in a central location. Easy pickup for tours. The staff are very friendly and knowledgeable I can’t say much about the area since I was there for a tour and to relax. The hotel was a great place to relax

Leisure Self

10/10

Exceptional

17 Feb 2024

Toleen

Very good

10/10

Exceptional

30 Jan 2024

Badeer

Excellent

Leisure Family

10/10

Exceptional

16 Jan 2024

Sari

The hotel is great, the room was spacious with a bathtub and a shower. The staff are nice and helpful.

Leisure Friends

10/10

Exceptional

10 Jan 2024

Khaled

Everything

Leisure Self

4/10

Poor

01 Jan 2024

MAJDI

AC not working,, bathroom smell very bad ,, shower very old ,, windows not clean

Friends_and_family Friends

10/10

Exceptional

13 Dec 2023

Wissam

Hotel stay was great with super nice staff. Only downside is the immediate area around the hotel not much to walk around but i guess that’s a amman issue nothing to do with the hotel

Leisure Family

10/10

Exceptional

21 Nov 2023

Muhanned

Great

Business_and_leisure Self

10/10

Exceptional

21 Oct 2023

Xiao

The service was exceptional, especially the front desk manager Mamduh who went extra mile to make our stay pleasant. All other services were excellent too.

Partner

4/10

Poor

15 Oct 2023

mohd

I might not stay there again

To start with, no one helped me to carry my bags, instead, the security simply remind me ( carry your bags ).
Check in was very slow. The receptionest was not professional in the communication. You can expect more from a 5 stars hotel staff .
Very nice breakfast with a lot of tasty food to select from. The lady at eggs station was kind and professional.
GYM, SPA and swimming pool was amazing.
Room was good. Pillows are not comfortable. Overall. Room. Breakfast and spa were good. But check in was much below than average .
In conclusion. For such price you pay. You can get much better options with better service

Friends_and_family Family

10/10

Exceptional

28 Aug 2023

Kevin

Nice stay and nice location.

Leisure Partner

4/10

Poor

16 Aug 2023

Janice

Disappointing for a Grand Hyatt

Very dirty, beddings and walls and walls of bathroom had a lot of stain and overall upkeep is poor, totally out of expectation given the branding and price!

Partner

10/10

Exceptional

28 May 2023

Aurelia

Wonderful stay!

10/10

Exceptional

27 May 2023

Aurelia

Wonderful stay!

10/10

Exceptional

13 May 2023

Elias

Great place to stay very good service and amazing location

Leisure Family

10/10

Exceptional

05 May 2023

Zahra

When we arrived in Amman we booked this hotel for 3 nights. It exceeded our expectations. It was clean, accommodating, beautiful and just relaxing.

We was able to do our site seeing’s and then come back and relax /unwind.

Khaled, Umar and Ahmad was exceptional. They was always so attentive and making sure we was always happy. They made the hotel a 5 star experience.

Abdullah, always helped us with our luggage with a smile and super friendly.

I forgot the staff names in breakfast buffet but they was ALWAYS so accommodating. Asking me for what drinks/ coffee I would like. They was easy to spot and call if I needed anything. Service was 10/10.

Overall loved my experience at the grand Hyatt. I would be definitely coming back and telling all my friends and family to come and stay here. Also the Italian restaurant, the food is delicious. You have to try it. The restaurant itself of gorgeous.

Leisure Partner

8/10

Excellent

01 May 2023

Thomas

We had a problem with our room when we checked in but the manager and front desk resolved it swiftly and very efficiently. They treated us great and made up for it…had a very nice stay!

Leisure Partner

8/10

Excellent

26 Apr 2023

Charmaine

Nice Hotel.

Air Conditioning did NOT work well. The room was NEVER COOL. I shared with front desk but never addressed.

8/10

Excellent

26 Apr 2023

Charmaine

Nice hotel.

Partner

8/10

Excellent

26 Apr 2023

Muznah

It was a lovely stay

Leisure Family

4/10

Poor

24 Apr 2023

Ben

OK for a bed but that's about it. The stay was nothing short of a nightmare. If you book make sure you know of restaurants in the city as we were unable to eat dinner at the hotel due to outside reservations.

We chose this hotel because of the location in the city, the amenities and the dining options.

This hotel was great for the first hour, it looks very grand and the front desk staff are courteous. After booking in we went to our spacious King room and bathroom, as we flown in quite late I wanted to take a shower and have dinner.

The shower didn't drain well and the hotel did not resolve the issue in our 5 days there.

I made my way down to the main dining room and was turned away due to bookings. I was advised that I was required to do this via the phone in my room.

When calling customer services I was told that I could book for 8:30pm the following day, which I was unable to accept due to plans, or next week as they were fully booked until then. Obviously I was dissatisfied but just needed food, I then ordered room service.

This was delivered by a guy who announced he was the person I spoke to in customer services. He proceeded to tell me its our fault for not making arrangements for dinner and \"he could not let down people with bookings for hotel guests\". We ordered room service on another occasion, delivered by the same guy, again looking to cause an argument and tell us that the dinning room issue is ours and we should have been prepared.

Leisure Partner

2/10

Poor

12 Apr 2023

ziad

it is plain there is nothing to do there
breakfast was expensive for what they offer and they are not friendly

Business

8/10

Excellent

11 Apr 2023

Deborah

Enjoyed my second stay at this hotel and dining at The Lombard Italian restaurant. One repeat issue is that the hot pot did not work again for in room coffee and tea! There wasn’t even an outlet that fit for the hotpot. Second time in a row and I like to enjoy this amenity in my room.

Leisure Friends

8/10

Excellent

31 Mar 2023

William

It’s a lovely hotel situated close enough to walk to the city’s main attractions, however the outside pool was closed which was a bit disappointing.

Leisure Self

10/10

Exceptional

13 Mar 2023

Brian

Need to have A/C clean, with A/C running i a got soar throath. Turned off a/c and problem went away.

Business Self

10/10

Exceptional

10 Mar 2023

Georgios

Confortable and clean room and bathroom. Room service cleaning every day.

Leisure Partner

10/10

Exceptional

04 Mar 2023

Mary

The toilet seat lid flops down on you while you are sitting there. We duct taped it to the wall.

8/10

Excellent

17 Feb 2023

Mohamed Iheb

Excellent

Business

10/10

Exceptional

31 Jan 2023

Heather

Immaculate. Great gym. Phenomenal breakfast.

Immaculate hotel. Well-equipped and well-maintained gym with a sauna, steam room, indoor and outdoor pools, spa service and nice little amenities. Great city view. The breakfast buffet was phenomenal. We absolutely enjoyed staying at the Grand Hyatt and would stay here again if we return to Amman.

Partner

2/10

Poor

23 Jan 2023

MAJED

Very noisy

Staying in the hotel is very noisy due to long hours of maintenance work in the rooms which is protecting my room

Business

10/10

Exceptional

02 Jan 2023

Julius

The location of the hotel is great. The facilities are good and the staff are polite. My stay was comfortable and safe.

Leisure Self

10/10

Exceptional

31 Dec 2022

Rony

Staff extra friendly and cooperative

Business_and_leisure Friends

10/10

Exceptional

25 Dec 2022

Nice staff members and fantastic breakfast!

Leisure Partner

10/10

Exceptional

22 Dec 2022

karen

Beautiful.

Leisure Family

10/10

Exceptional

26 Nov 2022

Rizwan

Great hotel with attentive staff and excellent spa.

Only problem was Hotel did not collect me from the airport when I arrived in Amman and I had to purchase an Uber.

Business Self

10/10

Exceptional

22 Nov 2022

Greg

This property had a great location. Staff was excellent and exceeded expectations. Special shout out to Clemence Armbruster for her wonderful service. She was super helpful with numerous requests we had during our stay.

Leisure Family

8/10

Excellent

25 Oct 2022

SHELINA

Nice hotel

Ok location not downtown but the hotel is nice & clean
Club staff (Abdullah) on the 9th floor very helpful.

Friends_and_family Family

4/10

Poor

23 Oct 2022

Hisham

Not worth the money , many better options are available

Leisure Family

10/10

Exceptional

09 Oct 2022

Alfredo

Great staff

10/10

Exceptional

07 Oct 2022

Taghreed AbdulAziz Al

I like the stay and services

Sometimes I did not like the way of the security check for each time we come in !! One of the security women touched my hole body and deeply while I was carrying my sleeping baby!!! And she was so harsh !!!

10/10

Exceptional

28 Aug 2022

Ibrahim

This was our first time staying at the Hyatt Amman. The quality of the rooms and the facility was one of the best we have seen here in Amman, very well done and maintained. I recommend getting the breakfast with your stay- many more options than comparable hotels and it was all very fresh. At the time of our stay they served breakfast until noon, which is great! The rooms were clean, beds comfortable, the bathroom had a tub and shower. The pool was not as big as other hotels but the view was amazing and it was heated. Also, cold drinking water is provided at the pool so you don’t have to keep on buying more water. The staff was friendly and accommodating. The service was great. Emad at the front desk was so helpful! Highly recommended.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2022

Tifany

Nice stay !

It was great except, nice hotel but it s a shame to have the swimming pool in the shades.

6/10

Pleasant

08 Aug 2022

Mohammad

The hotel doesn’t look much like the online pictures, the rooms old and the bed is very uncomfortable.

Friends_and_family Family

10/10

Exceptional

23 May 2022

Judy

Great

Leisure

10/10

Exceptional

15 May 2022

Pamela

Great stafff and restaurants in the hotel

Leisure Family

8/10

Excellent

28 Apr 2022

Ali

3 nights stay

Everything was very good.. staff were friendly, room was clean and in a very good condition. Minor thing: one of the lights in the bathroom stopped working.. I asked reception people to fix it 2 times and was not done.

Self

10/10

Exceptional

27 Mar 2022

Mohammad

Fabulous

I got free upgrade to nice high floor club king size non smoking room

Business

4/10

Poor

11 Mar 2022

Maher

Reception is the only professional people. Everything else is below 1 star level rating hotels

Leisure Family

10/10

Exceptional

25 Jan 2022

makki m m

Its excellent experience

10/10

Exceptional

13 Jan 2022

Ajmal

It is a quite place abs accessible to all city center area. It is 30m walk to the oldest place in town .

Business_and_leisure

10/10

Exceptional

04 Jan 2022

Khalid Rafiq

For a Jordanian who has never lived locally and with no local relatives too, the Grand Hyatt Team definitely made us feel at home. From check-in to check-out, the service was immaculate.
To the Reception Team, the Restaurant Teams at the Lounge and Lombard, Security and Bellmen, THANK YOU very much for your hospitality and for constantly checking in on us. Every single staff member we came in contact with was very helpful and accommodating. In terms of the Facility, Food and Services, a 5 Star hotel indeed. I'd like to thank the entire Team at the Grand Hyatt for making our visit a memorable one! We'll certainly visit again. Thank you very much!

Leisure Family

8/10

Excellent

04 Jan 2022

Murad

The property is good clean and comfort just didn’t feel I’m entering 5 stars hotel

Leisure Family_with_children

10/10

Exceptional

24 Nov 2021

HAMAILOK

Great service, smoth checking in. Friendly staff. Great food