Name: Amman Rotana
Address: Black Iris Street, Amman, 11190, JO

10/10

Exceptional

05 Jul 2026

Wesam

Good in every aspect, food was great too

Partner

10/10

Exceptional

29 Jun 2026

Samy

clean room and shops nearby

Self

10/10

Exceptional

11 Jun 2026

Robert

Just great !!

Family_with_children

10/10

Exceptional

25 May 2026

Tareq

Very nice

Partner

10/10

Exceptional

12 May 2026

Aymen

Very good

8/10

Excellent

24 Feb 2026

Stephen

The whole experience at the hotel was wonderful. The mattress was a little firm. The view from the 33rd floor may have been great, but the windows were very dirty. We ate all our meals there and they were all good.

Partner

10/10

Exceptional

21 Feb 2026

Michael

The room 3809 was exquisite, spotless and my wife and i really had the best time. From our room, we had a panoramic view of Amman, which was amazing.
The amenities were excellent.
Shoutout to Abdulrahman (front desk) and Alaadin (breakfast staff). They made our stay more comfortable.

Family

2/10

Poor

05 Feb 2026

Ibthaj

Never again

10/10

Exceptional

03 Jan 2026

Keith

It was so easy to light the parts of the room, the television was already on and could be set to any channel for entertainment in different languages or news in English. It was extremely easy to order food and the food and drinks often came promptly and was delicious, consistent and large in portions.

Leisure Self

10/10

Exceptional

13 Dec 2025

Essam

The staffs were very friendly

Leisure Family

10/10

Exceptional

03 Dec 2025

Hassan

Perfect with city view from floor 42th , the sunset was amazing and the room was very clean

Leisure

10/10

Exceptional

14 Nov 2025

NADER

Great

10/10

Exceptional

02 Nov 2025

Sind

Well done, Thank you.

10/10

Exceptional

31 Oct 2025

Tareq

Very nice hotel

Self

8/10

Excellent

26 Sep 2025

Ghada

Very close to shops .. inside boulevard.. clean and quiet

Partner

10/10

Exceptional

18 Jul 2025

Basel

It

10/10

Exceptional

13 Jun 2025

Najla

V

Family_with_children

10/10

Exceptional

10 May 2025

Yousef

Lobby staff very . In particular Miss walla

10/10

Exceptional

15 Apr 2025

Mary

Very nice view. Very happy with the stay.

Leisure Self

10/10

Exceptional

14 Apr 2025

Akram

The location

Leisure Family

10/10

Exceptional

08 Apr 2025

Edward

Best hotel in Amman. Great view from room, lots of stuff to do in the area. 10/10 would recommend

Business Self

10/10

Exceptional

05 Apr 2025

Issa

Great stay, amazing hotel. Very centralized in the heart of Amman.

Leisure Family

10/10

Exceptional

26 Mar 2025

Sura

I’m so glad to booked with Amman Rotana because from beginning to the end was friendly reception friendly staff when I checked in.He gave me a really nice room view in 42 floors then, when I check out, I request one hour extended and he was able to do that and more. Highly recommended nice area, all staff was great and helpful.

Leisure

10/10

Exceptional

06 Mar 2025

mona

So friendly

Leisure Self

10/10

Exceptional

21 Jan 2025

Alhasan

It was very clean and the view is amazing

2/10

Poor

31 Dec 2024

Abdalrahim

Terrible room cleanliness
Terrible room service

Business_and_leisure Self

2/10

Poor

26 Oct 2024

Verified traveler

Not 5 stars

Business

8/10

Excellent

19 Sep 2024

ayman al

good

Business_and_leisure Family

2/10

Poor

06 Sep 2024

Mohamed

My friend came to visit me they charged me 50$
That was terrible

Self

8/10

Excellent

14 Aug 2024

Salah

The property is very nice the location is amazing the rooms are clean and nice the reception is small take long time to check in they have nice lounge in the sixth floor but if you go the there be careful with the bill they add prices so you have to be careful they cheat I noticed some customers complain about that

Leisure Friends

10/10

Exceptional

09 Jul 2024

Verified traveler

Lovely

Lovely hotel with amazing staff. I loved it! My view was amazing and breakfast was the bomb!

Friends_and_family Friends

6/10

Pleasant

29 Jun 2024

Abedelhakim

Whether it was amazing view but room not clean eno

Whether it was amazing view but room not clean enough and shower so bad once you take shower all water going out of shower to bathroom and becoming like swimming pool

Friends_and_family Family

10/10

Exceptional

17 Jun 2024

Mohammed al

ا

10/10

Exceptional

06 Jun 2024

Mohammed al

The best

Business_and_leisure Family

10/10

Exceptional

04 Jun 2024

MOHAMMED

Good

Leisure Partner

2/10

Poor

02 Jun 2024

Adnan

They did not refund the last night that I did not stay as I had an emergency and had to leave a night earlier

Leisure Family

6/10

Pleasant

15 May 2024

Ibrahim

Y

6/10

Pleasant

09 May 2024

Mutasem

It is not as clean as it should be, dirty floors and the room smells bad. It should be better than that for a 5-star hotel.

Business

2/10

Poor

08 Mar 2024

Saif

I Don’t recommend this hotel. Very dirty and at best a 2 star hotel not luxury 5 star

Business_and_leisure Family

10/10

Exceptional

23 Jan 2024

Naser

Beautiful place and beautiful area

Business Family

10/10

Exceptional

23 Nov 2023

WALID

The people in the information desk, lounge and reception are very good

Leisure Family_with_children

10/10

Exceptional

31 Oct 2023

Maria Fariza

This hotel is top notch. From reception to the rooms & room service - everything exceeded expectations. I would stay here again, should I find myself in Jordan/Amman in the future. Thank you for the hospitality & overall excellent experience throughout my stay there!

Leisure Self

6/10

Pleasant

27 Oct 2023

Kate

The electrical outlet wasn’t working. The bidet had no water

Business Self

8/10

Excellent

14 Oct 2023

Ximena

Well situated, it has a fantastic view of the city

Leisure Partner

8/10

Excellent

14 Oct 2023

Ane

The hotel is nice/beautiful. It’s all shining and has great amenities. The staff are very friendly and helpful. My only gripe with it is how poorly maintained it is. The bathrooms are not cleaned properly, the rugs are not vacuumed properly, the furniture is not maintained or repaired nor cleaned. Its mostly manageable now but I would not come back in a few years as I think it would not be quite bad at this point given the poor maintenance. Also, i would not give it 5 stars because of this. They have a nice dining area but it’s quite expensive. Just outside the hotel, you have loads of options in the boulevard

Leisure Partner

4/10

Poor

11 Oct 2023

Fred

Friendly but useless

A lovely hotel but unfortunately it’s run like someone has only heard about how to run a hotel. Restaurants closed early, rooftop not open some nights regardless of the advertisement and to get the attention of servers you have to go and tap them on the shoulder.

Partner

6/10

Pleasant

07 Aug 2023

Awni

I stayed for 2 nights and our reservation was a suite with access to the Business Lounge at the 42 floor, with a stunning view and excellent service.
Then we went to the suite, and we were disappointed by the cleaniess and furniture quality. The view is amazing from the 41st floor. The carpet was stainned with coffee and the floor was sticky.
We ordered food using the Room Service and the food taste was bad and did not meet what we ordered.
I complained to the Managers Ibrahim and Ahmad Abu Asal, and they decided to upgrade us to Crown Suite which was exceptional.

Leisure Family_with_children

4/10

Poor

26 Jul 2023

Dominic

Like staying in a nightclub

Location and facilities are superb but it's too loud to actually sleep. It's not just background noise you can hear the lyrics word for word until 1.00am - hardly serene as advertised. Not good after a long journey from Petra. When I phoned to be asked to be moved I was given some cheap orange ear plugs that didn't work. Not exactly luxury. And the room smelled of stale cigarettes.

Partner

10/10

Exceptional

21 Jun 2023

Mohammad

Everything was great

Leisure Partner

8/10

Excellent

22 May 2023

Nayef

When they clean, they didn’t replace any towels while they took them

No reffels was done for toilet equipment such as cottons, soap

Partner

4/10

Poor

12 May 2023

israa

The room smells cigarette
And the stuff are not
Professional
I request a cake for surprising my husband for our anniversary, the have not prepared nothing

Leisure Partner

10/10

Exceptional

08 May 2023

Mustafa

The hotel is very clean, safe and located in great area nearby shops and restaurants. The staff is very friendly and attentive. My wife and have thoroughly enjoyed our stay and we will certainly be a return customers

Leisure Family

10/10

Exceptional

01 May 2023

Barbara Sue

First Class experience! If you want to be treated like royalty stay at the Amman Rotana!

Leisure Self

4/10

Poor

26 Apr 2023

Suhair

No place to stay if you want to rest and sleep

Business_and_leisure Self

10/10

Exceptional

06 Apr 2023

Jeffrey

This is new luxury property in Amman. Everything is 5 star quality here. The rooms are spacious and clean with fantastic views of the city. It is also right across the street from a shopping center with tons of restaurants. The breakfast buffet was fantastic. If you want the absolute best in Amman then this is your place to stay.

Leisure Family

10/10

Exceptional

05 Apr 2023

Yin Ming Michelle

Great location

Leisure Friends

10/10

Exceptional

12 Mar 2023

Laurie

The decor, the views are stunning. Bar has a happy hour, which was fun.

Leisure Friends

10/10

Exceptional

09 Jan 2021

Verified traveler

One of the best hotels in Amman, don’t histate to book

Business Self

6/10

Pleasant

20 Feb 2020

Verified traveler

The stuff is good but they should be more professional, and inform the guests of any new updates like using the security card on elevators.

the room was not as i expected! i paid extra for city view i saw nothing special, it's overrated and overpriced!

Business Self

10/10

Exceptional

12 Feb 2020

Verified traveler

Everything was perfect, no complaint about nothing

Friends_and_family Family

10/10

Exceptional

29 Jan 2020

Verified traveler

astonishing

It was amazing, the staff were amazing and nice. The atmosphere was beyond relaxing.
After long day of work going back to a place that they understand your mood and what you like and dislike in no time is just nice.
Such a caring place like this will be my first choice in Amman

Business

4/10

Poor

14 Jan 2020

AJ

Bathroom floor was dirty,poorly maintained facility

Leisure Family

6/10

Pleasant

30 Dec 2019

Verified traveler

Check in took one hour. After a long flight we had to wait as they could not find our booking for 3 people. It appeared that they wanted us to pay extra for the 3rd person in the room.
I had to make 2 phone calls to Orbitz and they said they still did not receive confirmation from Orbitz.
They blamed Orbitz for not seeing our reservation in their system.
I had to constantly check with the front desk for an update.
Considering the room rates and 5 star rating, the customer service was very poor.

Leisure Family

10/10

Exceptional

07 Dec 2019

isam

Brilliant location and comfortable

Self

10/10

Exceptional

28 Nov 2019

Samuel

World Class / First Class!

This is a Rotana. If you can get a price that works for you, do it. The hotel (and the whole chain is world class) is world class, and on the off chance that you are remotely disappointed, let them know. They will make it right; promptly, with genuine care and attention.

Partner

10/10

Exceptional

20 Nov 2019

TonyH

Excellent location in the heart of amman, Jordan. Front desk agent (Ahmad) is amazing. He went above and beyond to ensure my stay was up to my expectations. Will be back soon.

Friends_and_family Family

10/10

Exceptional

15 Nov 2019

Verified traveler

New facility (3 years old) in a great location next to the Boulevard Mall.

Business Self

10/10

Exceptional

08 Nov 2019

Razeq

Nice hotel nice and clean room well staffed food and room service is little expensive

Friends_and_family Family

10/10

Exceptional

28 Oct 2019

AY

Another outstanding stay at one of Amman's finest hotels. Im hardly a regular but was greeted warmly (and by name) by the most gracious front office manager, Mr A Al Asl (translation: Mr.Honey). Thanks for the warm welcome and upgrade, Honey! Hehe

Business_and_leisure Self

10/10

Exceptional

19 Oct 2019

Dennis

Best breakfast in Amman!

Business Self

8/10

Excellent

18 Oct 2019

HANAN

4 STAR HOTEL WITH 1 STAR FRONT DESK STAFF

I stayed from 9-28 to 10-2 and again from 10-5 to 10-8. Each time I booked a Executive Level Suites upgraded rooms - My sister, son and I were travelling so we had two rooms. There was some issues with my second reservation and it took us hours to get it straightened up with the staff. A Mr. Rami, was sarcastically smiling at us adding to our frustration as he was telling us that our rooms had been cancelled in error. We had been travelling for hours and arrived at 6 pm. He told us to go to dinner and he would try to fix it. I told him it was a prepaid reservation and I called at 2 pm to ensure that everything was okay.. than received another call from the hotel at 4pm also confirming the reservation was set. Finally I asked to speak with the GM. After Rami was rude to my son and told him to be quiet and to simply listen to him.. keep in mind my son is 29. How dare he be so rude to us? The management knew we were upset and thus this will show in our review. My sister asked that Rami at least apologies for trying to discipline us in public on an error the hotel made.. but the hotel did not push or make an apology. I would NOT STAY HERE AGAIN DUE TO LACK OF FRONT DESK STAFF TRAINING AND ACCOUNTABILITY. On a positive side, we had amazing views from rooms 4301 and 4303. Breakfast was delicious as was Mohammad our waiter and the Assistant chef (my apologies for forgetting his name but it may have been Ahmed). Sorry Rotana, train your front desk staff better!

Friends_and_family Family

10/10

Exceptional

17 Oct 2019

Salman

Very good location next to Boulevard and Alabdi mall. Big rooms, clean, good service, friendly staff.

Business Friends

10/10

Exceptional

12 Oct 2019

Verified traveler

It’s always a pleasure to stay here when I’m in Amman for work. The hotel is great and convenient to shops, restaurants, and well-located for access to other parts of the city.

Business Self

10/10

Exceptional

09 Oct 2019

Shukay

Excelled service

The room was very modern and clean! We were greeted with friendly faces from everyone, the staff were always asking us if we needed assistant or just to chat. We would definitely recommend this to our friends.

Friends_and_family Friends

6/10

Pleasant

30 Sep 2019

Verified traveler

Generally a good hotel. BUT BUT if you are driving to and from Hotel, it is Terrible. Impossible to get there on first second or even attempt. You will find yourself in Timbuktu and especially in the evening , if you leave by driving out of Hotel, you can't get back because so many outlets are closed and you are directed to a path that leaves the hotel behind. I had to deliver the car to the valet at a 70 yard location away from entrance. Very abnormal. Can't see a solution to this other than, if possible, lift the whole facility by Helicopters or maybe by a magical act and relocate it in a better position. I feel sad for the owners of the facility. Yey found many residents, but they were taking Taxi . Smart guys, but hope they don't try to try driving a car . Also, no Room Service menu in Room. I had to wait foe 10 minutes for housekeeping to get me one. I stayed only a total of 20 hours and feel I wasted about 4 hours chasing things, password to internet etc and finding the place. Unfortunate for the owners who must have invested dearly in this otherwise, pleasant facility

Leisure Partner

8/10

Excellent

25 Sep 2019

Connie

We booked a Classic room with breakfast for six nights. The room looks exactly like the pictures. Lots of mirrors and floor to ceiling windows with fantastic view of Amman.
The hotel public areas and room were clean and very nice. We enjoyed our stay with a big exception. The bathroom shower floor overflowed into the bathroom floor the first time it was used. We called for it to be checked out thinking it was not draining properly. We thought the maintenance man fixed the problem but on the second use the bathroom floor again flooded. Turns out that it was a design flaw in all of the shower flooring, which the hotel is aware of, but they have chosen not to
correct. So what happens is that the water does not drain fast enough while the shower is in use and you wind up standing in about 1/2 to 1 inch of water and some of that overflows out into the bathroom floor. Since you cannot get all of the water to drain out of the shower floor, the next time anyone steps into the shower they step into water that has been standing for however long it was since the last shower use. Not acceptable from such a nice hotel.
The buffet breakfast had a very nice variety of food which we enjoyed. However, they do need to improve service since we had to ask for coffee and juice every morning and no one every asked if we needed refills.
All of the staff was friendly and helpful, with the exception of the breakfast waiters.

Friends_and_family Family

6/10

Pleasant

23 Sep 2019

Verified traveler

Many people working but most seem to be lost. Everything takes a lot of time

Leisure Friends

10/10

Exceptional

16 Sep 2019

Ramiro

Superb, I highly recommend

Top notch staff and hotel...do yourself a favor book this hotel. I forgot to mention but the views are amazing!

Self

10/10

Exceptional

16 Sep 2019

Verified traveler

Excellent property and staff. The reception, bell staff and exec lounge team were all extremely helpful and attentive. Amman is a wonderful city and the hotel and staff made it a highly memorable experience

Leisure Partner

10/10

Exceptional

15 Sep 2019

Mark

The service was top rate especially from the front door crew headed by Mohammed.

Leisure Family

10/10

Exceptional

07 Sep 2019

Dr. Mounika

highly recommend it, great customer service

Loved everything about it. From checking in with Mr. Ahmed Al-Shishani who was great, fast & professional, to the great customer service of the breakfast staff Mohammed till the date we left. Everybody was super friendly and nice in this hotel. I highly recommend it

Friends_and_family Family

10/10

Exceptional

14 Aug 2019

Jamal

Check this place out!

Amazing hotel. Rooms are very clean and comfortable. Perfect location. Yahya is the best staff member there! He made us feel right at home.

Family

10/10

Exceptional

11 Aug 2019

Verified traveler

Love it Amazing staff and great location. I will stay again

Friends_and_family Family

8/10

Excellent

01 Aug 2019

Verified traveler

The building was nice, but the bed was terribly uncomfortable.

Friends_and_family Partner

10/10

Exceptional

17 Jul 2019

Verified traveler

The area is great, good breakfast and helpful staff.

Friends_and_family Partner

10/10

Exceptional

15 Jul 2019

Joe

Very modern and clean. For sure, I will plan to visit it again.

Friends_and_family Family_with_children

10/10

Exceptional

29 Jun 2019

Alex

The service, rooms and facilities are excellent. Really top notch.

We booked for 2 and selected the breakfast buffet however the hotel ended up telling me upon check out that I had to pay for one of the buffets as the room only included one voucher. Called expedia and they worked it out quickly.

Leisure Partner

10/10

Exceptional

18 Jun 2019

Verified traveler

Its real 5 stars Hotel and amazing location nice staff very clean

Business

10/10

Exceptional

07 May 2019

Verified traveler

great,clean,amazing hospitality...will come back again for sure...keep it up

Business_and_leisure Self

10/10

Exceptional

02 May 2019

Verified traveler

Amazing view and excellent location. Must say room was super clean.

Leisure Partner

10/10

Exceptional

22 Apr 2019

Daracia

Very NICE property everything was state of the art and great view. I loved that we had a tub and shower separate. Nice mini bar and free complimentary slippers. Nice feature .

Leisure Friends

10/10

Exceptional

17 Apr 2019

Verified traveler

Very quiet and very comfortable and clean. Food is delicious and staff extremely helpful and pleasant. In the heart of the city. The only downside was the swimming pool not ready for the season although April is warm in Amman.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Apr 2019

Verified traveler

Physical facilities excellent and the staff are wonderful. Only caution I would have is if arranging a car for seeing the sights outside of Amman,, do NOT accept the first price (or second) that they are suggesting. You should bargain, as they do not have your interests at heart here. Understandable, I guess, as it is a business, but I was a bit disappointed in this.

Leisure Partner

4/10

Poor

06 Apr 2019

Verified traveler

Useless hotel. Security makes you feel very uncomfortable as you get constantly get checked each time you come back to your hotel. Shower is size of a closet even in the deluxe rooms. Too many rude oil rich people there who haven’t thought to buy manner lessons. Overall I would never stay here or come back to Jordan all together.

Leisure Partner

10/10

Exceptional

13 Mar 2019

Verified traveler

The service is absolutely friendly and best of the best.

Friends_and_family Family

8/10

Excellent

11 Mar 2019

Verified traveler

The rooms are cool and the view from the rooms is catchy!

Leisure Self

10/10

Exceptional

06 Mar 2019

Verified traveler

All perfect in Amman! Good staff service and wonderful condition!

Leisure Family

10/10

Exceptional

05 Mar 2019

Ahmad

The room, the fast elevators, the good staff they have.

Leisure Partner

10/10

Exceptional

20 Feb 2019

Verified traveler

I love this hotel ,very very comfortable place and the staff are all lovely ,Everything is nice The room is comfortable and the view is fantastic The staff are quick to respond Thank you ,very nice hotel entrance The hotel is very special

Business Friends

10/10

Exceptional

18 Feb 2019

Murad

Amazing

Amazing as usual..
This is my 10th time during the last year.. I'm not going to change it.
Best service ever

Partner