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Candlewood Suites Dixon by IHG

Dixon - IL · United States

136 Plaza Dr Suite AView location

8.0/10Excellent704 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.6/108.6
Condition8.0/108.0
Location8.8/108.8
Neighborhood8.6/108.6
Value5.6/105.6
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Candlewood Suites Dixon by IHG

A stay at Candlewood Suites Dixon by IHG places you in the heart of Dixon, within a 5-minute drive of Ronald Reagan Boyhood Home and John Deere Historic Site. This hotel is 1.3 mi (2 km) from Dixon Historic Center and 1.3 mi (2.1 km) from Dixon Memorial Arch.

Make yourself at home in one of the 98 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Dixon? This hotel has 2755 square feet (256 square meters) of space consisting of conference space and meeting rooms.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 7:00 AM
Check-out until 11:00 AM

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 100 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Pet fee: USD 50 per pet, per week
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Ronald Reagan Boyhood Home 1.7 km / 1.1 mi
John Deere Historic Site 2.1 km / 1.3 mi
Dixon Historic Center 2.2 km / 1.3 mi
Dixon Memorial Arch 2.6 km / 1.6 mi
Nachusa House 2.6 km / 1.6 mi
Dixon Welcome Center 2.6 km / 1.6 mi
Historic Dixon Theatre 2.7 km / 1.7 mi
Loveland Community House and Museum 2.7 km / 1.7 mi
Katherine Shaw Bethea Medical Group 2.9 km / 1.8 mi
Lincoln Monument State Memorial 3.1 km / 2 mi
Lincoln Statue 3.3 km / 2 mi
Heritage Crossing Riverfront Plaza 3.5 km / 2.2 mi
John Dixon Monument 3.7 km / 2.3 mi
Veterans Memorial Park 4.7 km / 2.9 mi
Park 4 Paws Dog Park 5.7 km / 3.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 BedroomSTU.KG

    Photos are not available for this room type.

    Candlewood Suites Dixon by IHG

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Kitchenette
    • Hairdryer
    • Wi-fi
    • Wake-up service
    • Dishwasher
    • Trouser press
    • Cot on demand
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOM • 1 BedroomSUI.B1

    Photos are not available for this room type.

    Candlewood Suites Dixon by IHG

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Fridge
    • Microwave
    • Dishwasher
    • Trouser press
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Tea and coffee making facilities
    • Kitchenette
    • Kitchen
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDS • 1 BedroomSTU.2Q

    Photos are not available for this room type.

    Candlewood Suites Dixon by IHG

    STUDIO TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Dishwasher
    • Trouser press
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Kitchenette
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6

    Photos are not available for this room type.

    Candlewood Suites Dixon by IHG

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Cot on demand
    • Trouser press
    • Dishwasher
    • Microwave
    • Fridge
    • Kitchen
    • Kitchenette
    • Hairdryer
    • Tea and coffee making facilities
    • Wi-fi
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARD • 1 BedroomSTU.ST

    Photos are not available for this room type.

    Candlewood Suites Dixon by IHG

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Kitchenette
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Trouser press
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG

    Photos are not available for this room type.

    Candlewood Suites Dixon by IHG

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Dishwasher
    • Trouser press
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Kitchenette

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Candlewood Suites Dixon by IHG

8.0
Excellent
704 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.0 /10
Location
8.8 /10
Neighborhood
8.6 /10
Value
5.6 /10
Amenities
7.0 /10
100 reviews shown
2/10
Poor
10 Dec 2025
Katie
Tried to change the date of our day due to a blizzard and they refused. Very uncaring to encourage driving in a dangerous situation like that rather than just giving us another night.
6/10
Pleasant
05 Dec 2025
Becky
The room was clean. Although, the cord was broken. Couldn't call front desk. The hair dryer did not work. There was mold inside the ice bucket holder. We always stay here. Its our home away from home. We were not satisfied this time. Please put the Bibles back in the drawers. Some dont read them and thats there choice but what about the ones that want to. Its unfair. But with all that I've said I pray for a blessed day to all staff!!
2/10
Poor
04 Dec 2025
Melanie
We were not aware of the construction. There was hair on the shower wall. The phone was broken. We tried to call the front desk on our cell phones without any answer. The desk in our room is very wobbly. Chipping paint in the bathroom. No notice of breakfast times. No kleenex in the room. We would have moved but we were too tired.
2/10
Poor
03 Dec 2025
Joy
Staff support was lacking because the OWNER won't let them do anything - he's in Chicago and they have to call him for every little thing. I'm due a refund as I checked out 3 days early - still waiting. The staff is nice, but their hands are tied and they do not follow through, which I believe is a result of the owner. I'll go to small claims court if I have to. Hotel is in midst of renovation. The hotel is tired, has stains on the carpets, in the rooms - just not pleasant. Carpet is worn; bathrooms dirty. I repeatedly told the Front Desk that I wanted to change the credit card I would be using, but they did not listen and charged the original card - which is why I'm waiting for a refund. They did NOT listen, insisting only the owner can approve. How do you operate a business if you don't trust the very employees you hired? SO FRUSTRATING. I'm also disappointed with Expedia and will not use them anymore. The lack of support is disheartening.
Leisure Self
4/10
Poor
02 Dec 2025
Ruth
It would have been nice if, when booking, there was an indication that the hotel was under construction. There were signs posted in strategic locations apologizing for the dust, noise, etc, but also there was a severely limited breakfast due to construction. It just would've been helpful to know ahead of time, in which case I would've booked somewhere else!
Leisure Family
4/10
Poor
29 Nov 2025
Janice
the room at no heat. Turned the thermostat on, set the temp for 70, temp in room didn't go past 65 degrees.
Leisure Self
4/10
Poor
24 Nov 2025
Derek
While it ended up working out, when we arrived we discovered the hotel had our reservation for a week later than had been entered on the expedia website. Both nights we stayed the desk attendant was not at the frint desk unless called for. Room was nice but the hotel was undergoing remodeling so the hotel was a bit messy in some areas.
Leisure Partner
6/10
Pleasant
17 Nov 2025
Kim
Every
Business Self
10/10
Exceptional
16 Nov 2025
Michael
N/A
Business
2/10
Poor
14 Nov 2025
Bryceson
Heavily outdated and did not feel clean
6/10
Pleasant
09 Nov 2025
Denise
I booked two rooms. The first room was good but the second one didn’t have no heat so they gave us a space heater. Which I guess is ok but then during the night I had to get up and turn it down. Where if the heat worked I could of put it on the temperature I wanted.
Friends_and_family Family
10/10
Exceptional
05 Nov 2025
Nancy
Mark, front desk clerk, and Pablo, the shuttle driver, were friendly and helpful. The housekeeping staff did a great job making the room spotless. Nice accommodations overall.
Business_and_leisure Self
10/10
Exceptional
04 Nov 2025
Thomas
They seemed to be short staffed at the front desk and towels at pool. It was clean and quiet. Very affordable too!
4/10
Poor
01 Nov 2025
Matthew
Room was not clean, was moved to another room. Entered the next room, didn’t have a mattress in the sofa sleeper. Was told to take the mattress from room 217 on my own, was handed the card. Shouldn’t have to move mattresses and rooms when paying for a stay.
4/10
Poor
28 Oct 2025
Lamont
The staff during check-in was spectacular,especially those at the front desk and the lady that was caring for the buffet. Awesome! but something in the room while I was asleep,bit me so I think the rooms may have some issues with bugs. it was kind of a scary scene a few days later. I definitely had an adverse reaction. Also I was not able to take any shower And that wasn't necessarily the hotel's fault but at least be empathetic to those staying at your hotel when people can't even use hot water. There was no even phone call to advise me that was going to happen or that it did happen. I am disabled so for those of us that have a hard time getting around it was very inconvenient. The breakfast buffet was VERY good. I'll be the first one to admit that construction is never a convenient thing, but I just feel like maybe the staff....there could have been more done to be more protective of the guests during what is obviously an upgrade to the hotel. I just don't feel like I got good value for the money that was spent even though the good was very good, but was offset by terribly bad. Thank you for the time.
Business_and_leisure Self
2/10
Poor
20 Oct 2025
Scott
Dirty
2/10
Poor
16 Oct 2025
Sarah
The room is nasty dirty! It hasn’t been cleaned in a looonnngggg time! The microwave is dirty. It smells like something died in the fridge. The bathroom has hair all over and the tub is stained with dirt rings.
Leisure Family
2/10
Poor
16 Oct 2025
Dianna
Night desk clerk was rude whole stay was not good non working plumbing and was told they had no maintenance in the evening room not cleaned inappropriate amount of towels and such garbage not taken out
Leisure Family
4/10
Poor
14 Oct 2025
Bill
Under construction and hot tub is broken
Business Self
6/10
Pleasant
14 Oct 2025
Eric
It looks like someone was sleeping in the bed adjacent to my bed when I got to my room, the indentation of someone’s head and body mark offer our general cleaning of the bathroom could’ve been better. The Jacuzzi does not function. Only one pump is pumping the mold and mildew that building up around Jacuzzi is disgusting. My room was supposed to be smoke free and it smelled like smoke and when I told the front desk if they had another room, they said no and that maybe somebody was smoking outside the window and the smoke came in when in essence the whole room smelled a little bit Like a smoker room and I paid for a non-smoke room other than that I love that hotel in that area it’s perfect for me when I come out. I just thought maybe so much. You know that these things need to be addressed and should be addressed that for me but for your future customers as well
2/10
Poor
11 Oct 2025
Piotr
I was shocked by the level of neglect and disgust I encountered.

To start, the room had visible bugs, which immediately made me uncomfortable. The bathroom was in a sorry state—there was an unflushed toilet, which was beyond disgusting, and hair scattered across the floor. It was obvious that no effort had been made to thoroughly clean the room.

The carpet was dirty and stained, making it feel as though the room hadn’t been vacuumed in weeks. But perhaps the most alarming discovery was a used tampon tucked into the nightstand drawer. I was appalled that something like that could have been overlooked by housekeeping.
4/10
Poor
07 Oct 2025
Austen
We stayed in the east wing, which is a new addition to hotel. Somehow they were able to make the new wing look like it was old. It was disgustingly dirty, looked like 10,000 people had stayed in it before us, and someone tried cleaning it with one clorox wipe before we arrived. We had 1 towel and could not get anymore due to “the hotel being busy.” The door to our room had its own quirks where it would take 5-minutes of attempting varying strategies to get it open. When I first tried to open the door, it felt like it was locked on the inside by the latch lock.

Would never stay here again and would not recommend.
Family
10/10
Exceptional
03 Oct 2025
Carmen
Hot tub was excellent. We all good a good night sleep each night.
Friends_and_family Family
6/10
Pleasant
28 Sep 2025
Charles
We have stayed here before; it has gone down hill. Food was, at best, adequate. Towels wee flimsy; staff could not print a statement before we left; it was noisy during the night.
Family
8/10
Excellent
26 Sep 2025
Troy
Comfortable beds and convenient location.
Partner
10/10
Exceptional
25 Sep 2025
sarah

Great stay

Clean, comfortable room even though the hotel is under renovation.
Friends_and_family Family
6/10
Pleasant
21 Sep 2025
Donna
I asked for a Smokie room and I didn’t get one. They don’t have any smoking room anymore. That’s what they said so I got charge for that.
Partner
10/10
Exceptional
15 Sep 2025
Carrie
Room was great with breakfast and nice pool for kids
4/10
Poor
14 Sep 2025
Christie
They are in the middle of renovations on the outside of the building but the inside really needs to be cleaned and updated also.
2/10
Poor
03 Sep 2025
MICHAEL
OK
Leisure Partner
2/10
Poor
01 Sep 2025
Lawrence
Room was given away before we arrived. Our reservation was not honored.
Hotel management made no attempt to reconcile the situation.
4/10
Poor
28 Aug 2025
Andrew

Maybe short-staffed that day?

I experienced a series of mild disappointments: 1) the building was undergoing exterior renovations but only in portions, however, I was assigned a room in the construction zone. There was plastic sheeting over my window, and at 9:00 am, while I was on a videoconference, the construction work started causing me to retreat to my car to finish the meeting. 2) The breakfast bar had limited offerings, and what was there was not fully stocked: no milk for the cereal, no syrup for the waffles, the cranberry juice was out of juice. One patron went to find help and failed on his first trip. On his second try he reported that he found \"them\" but I didn't wait around to see if they were prompt in their response as I had a meeting to run off too. Still, the rooms were clean and comfortable, and the location was convenient, and the price was right.
6/10
Pleasant
25 Aug 2025
Juanita
The swimming pool was very nice and fun for the kids. However, there were no blankets for the pull-out couch and only one pillow. There was no extra toilet paper and not enough towels and wash cloths for six people. This room had two queen beds and a pull-out couch (for six people). It seems to have decreased in quality service over the years.
Leisure
4/10
Poor
15 Aug 2025
Mark
The front desk staff was not present. The room was smelly and rug very soiled. I asked for room deoridizer. The linen although appeared clean had a odor.
The overall condition of the property was poorly maintained. Although I have stayed there in the past, I will not return.
Leisure Self
6/10
Pleasant
14 Aug 2025
Gloria
The carpet seems very old. Parts of the building smelled musty. The breakfast was sub par. On the plus side the pool and spa was heated and very clean.
Leisure Partner
10/10
Exceptional
11 Aug 2025
roger
The evening check-in staff were confused on how to handle my arrival, but they worked it out.

The Breakfast was great and the staff that managed was excellent: the only hotel chain where I saw the attendant regularly checking/recording the food temp!!!!

Pool looked great with a slide too, although I was not able to take advantage of it.

Great bargin and good location...strongly recommend it.
Business Self
8/10
Excellent
02 Aug 2025
Adam
Had a good night
10/10
Exceptional
31 Jul 2025
Laura
This hotel was an awesome value. Low price but the whole place was nice. It was in a separated area, so not near rundown businesses or streets. No random suspicious buses or campers on the property. Entire place was clean. Nice lobby with historical displays. Elevator to 2nd floor. Convenient side doors and pet friendly! Beds were big and comfortable. Sink and toilet separate, which is nice. Clean tub/shower. Great hot breakfast. Has a great, clean pool and hot tub. Unfortunately, we were not able to enjoy those because there was a large group (10?) using the entire area all evening including many small children and the entire lot was loud and screaming, they refused to accommodate me when I asked. Management said there was nothing they could do. Front desk girl was young and inexperienced in customer service but did her best. This hotel was such a Godsend since we had booked a different one but when we arrived it was so horrible we did not stay. We're so glad we were able to get in this one at the last minute. Thank you!
Leisure Partner
10/10
Exceptional
29 Jul 2025
Jacqueline
The breakfast could’ve had healthier options!
Leisure Family
2/10
Poor
27 Jul 2025
Paula And Greg
On check in staff did not provide key card cover with room number nor did she inform we needed to use a separate elevator. No info about breakfast times either. Tv in LR didn’t work and couldn’t be fixed for 24 hours. No cleaning or towel refresh and keys stopped working—no apology for that inconvenience either. Terrible experience and service
Business_and_leisure Family
2/10
Poor
23 Jul 2025
Verified traveler
The pool was under construction.
Friends_and_family Family
2/10
Poor
20 Jul 2025
Walter
Seemed like the weekend staff was on vacation as well. NO towels available at the pool area. Specifically stayed here because it was a great price and had a jacuzzi. Got to use the jacuzzi the first night and then it was broken the rest of the weekend. Asked for towels to the pool area. I
10/10
Exceptional
19 Jul 2025
Morva
It was quiet and comfortable. Also appreciated the staff-front desk and food service.
Leisure Family
10/10
Exceptional
17 Jul 2025
Timothy
Overall very good
Partner
4/10
Poor
13 Jul 2025
Steve
We have stayed at this property before and didn't have any problems. This time we had no housekeeping for 7 days! We asked three times and were told each time it would happen, that housekeeping doesn't go home until they're done. We talked to one of the maids one day, and she said she couldn't do our room because of pet dander since we had dogs, and she would have Brittany do it. Brittany never did it. We did get replacement towels ONCE after housekeeping left for the day. Our trash accumulated and we had to ask for trash bags, too. The room was not really dirty, but it was not very clean feeling. It's obvious that the owners are putting their money into the new hotel next door, which they also own. We will not be staying here again.
Leisure Pet
8/10
Excellent
10 Jul 2025
Felecia
Everything was nice
Leisure Family
4/10
Poor
06 Jul 2025
Jillian
Upon arrival, our room had a terrible smell of mold and urine. We immediately asked for a new room and we were moved. Our new room also had a musty smell, but it was tolerable. The air conditioner didn’t work great. We had it set at 60 for the duration of our stay and it never got below 74 degrees. There was often no one at the front desk and we had to wait for over 5 minutes for someone to arrive at the front desk. Breakfast was only served until 9 and it was extremely limited. I wouldn’t stay here again.
Friends_and_family Family
6/10
Pleasant
06 Jul 2025
Chad
Check in was difficult because the desk agent had to contact the manager to change rooms when the frig didn’t work. Also found a fork under the bed of the second room.
Leisure Partner
4/10
Poor
06 Jul 2025
Tim and Sue

Worst place we'ved ever stayed in!

Asked for 2 days for a hair dryer. No iron. No remote and the one given us would not turn the TV off
Metal bat in bed slammed my husband's ankle snd is now bruised. Blanket was ultra thin. AC was either freezing cold or loweredc2 degrees was hot and humid. Used ironing board to put makeup etc. on as there was no place to put it. Carpet was dingy and room very dated. 2 plugs by bed to charge phones.
Partner
10/10
Exceptional
06 Jul 2025
Aamena
Good place
Leisure Family
10/10
Exceptional
03 Jul 2025
Joseph
The staff was great. Especially the woan who checked us in. Polite and knowledgeable of the area.
6/10
Pleasant
01 Jul 2025
janna
The walls were very thin and the property was pretty dated, for the price paid (which was not much less than the hilton next door would have been). The bed was uncomfortable. The pictures online are not a good representation of the actual state of the property. But the staff was very nice in my interactions with them, and the room was decently clean.
Leisure Partner
6/10
Pleasant
27 Jun 2025
Andrea
Upgrade was given, but room not clean
10/10
Exceptional
27 Jun 2025
Nithin
Great overall
Business_and_leisure Family_with_children
8/10
Excellent
11 Jun 2025
Mike
Allngood
Business
4/10
Poor
21 May 2025
Andrea
Door to room was stuck everytime opening. Not enough bath towels.
4/10
Poor
19 May 2025
Megan

More towels please.

Breakfast was ok at most. We had 3 towels for 5 people so we called for more. They never came. They would only refill 8 pool towels at a time and we had to call them so many times to refill them because it was already empty when we came in. A couple times we had to just drip our way back to our room due to no towels.
Friends_and_family Family
8/10
Excellent
13 May 2025
Valerie L.
I like the place and I stay
2/10
Poor
09 May 2025
Abby

AWFUL.

This was the absolute worst hotel I have ever been too. The cleanliness was non existent. The room smelt like wet dog as soon as we walked in. There was no cleaning smell what so ever. The sheets to the bed were covered in hair and stains like the sheets hadn't been changed from prior customers. There were sex toys stuck to wall behind bed. We were in the room a whole 20 minutes and had time to book a reservation at a different hotel. We will never be back. We want a refund but the manager wasn't in at time we left.
6/10
Pleasant
25 Apr 2025
SHABBIR
convenient location off highway
quality of pillows and mattress poor and the toilet flush was temperamental
Business Self
8/10
Excellent
31 Mar 2025
Joan
It was a good place for families
Family_with_children
2/10
Poor
30 Mar 2025
Audel

Room cleanliness was horrible.

I don’t like been like this but the experience here was bad. First of the front staff was kind not a problem with that. But once going to our room that’s where it all started. The room smell bad probably because they had clean the carpet. But the smell was bad and carpet was wet. The room was a bit humid. The beds were dusty on top of the cabinet were the tv was dirty and had like small rocks on top. Now the other worst part was the window. It was full of bugs I had to buy a bug spray killer from Walmart to spray the whole window. The pool was nice atleast it was open and my kids had fun. But the room was horrible. A lady in the elevator was complaining about the same thing we were experiencing. I have pictures but I don’t want to go that far and post those pictures.
Friends_and_family Family
2/10
Poor
24 Mar 2025
Amanda
Couldnt check in on time due to room not being cleaned. Beds were very uncomfortable. Pillows were terrible. Things were broke in the pool area. Limited towels in the pool area. Bedding was very thin.
Leisure Family
8/10
Excellent
07 Mar 2025
Austin
There was small things wrong with the room but the front desk lady was great and asked if we would of liked a new room and she had also taken down our concern when another guest had thrown beer all over my vehicle.
Partner
2/10
Poor
15 Feb 2025
Sheila
I booked this to take my grandkids swimming and when we went to checkin they informed me pool was closed no indication before that on webpage or anything they wouldn't give a refund
Friends_and_family Family
10/10
Exceptional
09 Feb 2025
Thomas
At check in they noticed my wife was using a walker and changed our room without asking or telling us to a handicap accessible room. Such a big surprise. Breakfast was fantastic too. Pool is under construction at this time. Be aware. Not sure how long until it will be open
Leisure Partner
4/10
Poor
21 Jan 2025
David
We liked the lady taking care of the breakfast area. She was very friendly and helpful and did a nice job with the food and cleaning up.
Leisure Family
6/10
Pleasant
05 Jan 2025
Victoria
It was what it was. Rooms were clean for the most part, the metal bed frame in our room had a sharp piece sticking out and getting into bed I sliced my foot on it, we moved the mattress over a bit to prevent our daughter from doing the same. Pool was falling apart. Looks like they were updating the shower area but there was chipped paint everywhere, rotting out wood and rusted chair lifts, gooey gunk on the floor by the pool entrance stairs that my daughter accidentally stepped in and we couldn’t tell what it was. We had to ask the front desk to let you into the pool everytime not sure if their key card system was broken or what that was about even though other families were getting in fine from what we saw. Breakfast was average again, things were not stocked like the coffee cups or even food even though there were workers around they just weren’t checking. Staff was friendly just not attentive. Wouldn’t recommend or use this facility again for the price we paid.
Leisure Family_with_children
6/10
Pleasant
02 Jan 2025
Peggy

Not as happy, as past visits.

Not so good. Checkin was great. We stayed in the side by the front desk. It definitely needs renovated. We were missing a lounge chair. The only chair was at the desk. There was a big open area, but no chair or end table. I felt like we were in a grade school…the toilet was very low. The faucet would shut off, if the handle wasn’t turned completely on. Check out this morning was not so good. There was no one at the front desk. There was a sign that the desk attendant was helping another guest. We were to dial “0” for help. The first time, someone actually answered and they said someone would be right there. After five minutes we called again. The phone just kept ringing. We could hear someone talking in the office. We tried calling “0” twice and after no response, we left the key cards (as we noticed we had already been charged for our 3-night stay) and left, as we had an appointment. Needless to say, after staying there whenever we were in town, we are so glad we have other hotel choices.

We have heard that about 30 rooms have been renovated. It would have been nice to know this. It’s probably time to renovate the rest of the rooms.
Friends_and_family Family
2/10
Poor
29 Dec 2024
Tristen
The ring inside the toilet was covered in mold, a pacifier fell out of towels we were handed by a staff member, the couch with the pullout bed didn’t have a sheet for the mattress nor the extra blankets to accommodate the amount of guests we had. Staff children were running the halls. Staff was very rude.
Leisure Family_with_children
10/10
Exceptional
10 Dec 2024
priscila
Great place!
Leisure Friends
8/10
Excellent
02 Dec 2024
Carol
Very nice rooms, good breakfast and good pool area. Burnt out light bulb and didn’t seems to have spares had to get from another room. and tv remote didn’t work and they had a hard time finding another one that worked.
Business_and_leisure Self
4/10
Poor
17 Nov 2024
Michael

Shitshow

Room was not ready when we arrived. So we had to downgrade from our jacuzzi suite to get ready for a wedding in an hour. There was mold on the shower head and the toilet seat appeared to have bites taken out of it. The only door our key worked on was our room. Not the side door, not the pool door, but just our room.... wouldn't stay again if they paid me to.
Partner
8/10
Excellent
06 Nov 2024
Danelle
It was ok
8/10
Excellent
02 Nov 2024
Patricia
Staff were very friendly and the pool area was very nice
10/10
Exceptional
27 Oct 2024
Rodney
.
Leisure Partner
4/10
Poor
30 Aug 2024
Matthew

Not the worst.

Well where should I start. We pull up to the front door to go check in and one of the workers is sitting on the bench outside smoking some skunk weed. (About 20 ft away from the door) So we get inside and they check us in. (Staff was friendly) We walk to our room only 1 outlet worked room felt like it was a rainforest with humidity. So we set the temp on the air conditioner room and the room starts to feel a little better. Then my wife starts to get ready for a night out with friends. The shower head moves in and out of the wall about 6 inches as you turn on the water. Long story short this place needs to have a complete remodel and deep cleaning.
Friends_and_family Family
10/10
Exceptional
23 Aug 2024
John
My room was clean and quiet.
Business_and_leisure Self
10/10
Exceptional
20 Aug 2024
Lynn
Breakfast was okay-nothing special. Room was clean.
4/10
Poor
12 Aug 2024
Verified traveler

Could do better

The pool was COLD, the hot tub was luke warm at best and both were in need of a good cleaning. Fire alarms went off twice in middle of night & front desk gal didn’t seem concerned & was annoyed when I wanted her to verify it was a malfunction before we returned to our room on the 3rd floor. Seems this is a common occurrence as even the firemen were unconcerned. We only ate breakfast there one morning as were visiting family & went out with them, but it was a good hot breakfast.
Friends_and_family Family
8/10
Excellent
20 Jul 2024
Joshua
Out of coffee throughout our entire stay
6/10
Pleasant
12 Jul 2024
scott

So so

Room was fine and a good price. Coffee was bad. Way too weak to call it coffee. Internet didn’t work the entire time I was there except for the last night before I left. 3+ days.
Self
4/10
Poor
01 Jul 2024
Darla
Room was infested with fleas, hot tub only had one jet operating, bathroom had electrical issues

Staff was very apologetic and was able to move us to another room.
Leisure Pet
10/10
Exceptional
30 Jun 2024
Ross
We were not there long but staff was very friendly
Friends
4/10
Poor
23 Jun 2024
Dean

You need someone at the front desk

The first impression was a lobby full of upset people, with no one at the front desk. People telling me to turn around and go somewhere else.
Friends_and_family Family
8/10
Excellent
23 Jun 2024
James
The only problem we had was a leak in the toilet area. We do not know where the leak came from.
Leisure Partner
2/10
Poor
22 Jun 2024
Michelle

Don’t do it

The room was dirty, soft spots in the floor, lightbulbs burnt out. Bed was definitely dated and uncomfortable. Would get random smells of sewage when no one was using the bathroom. No ac in the hallway and the smell was horrid. Overall terrible stay.
Partner
6/10
Pleasant
19 Jun 2024
Susan
We stayed in a suite room. Everything in bedroom and bath was clean. Small living room filled with crumbs and couch was stained. Unappealing. Beds were comfortable.
Leisure Family
8/10
Excellent
13 Jun 2024
Tammy
It was a great place to stay.
Partner
8/10
Excellent
10 Jun 2024
Henry

Great pool! Great water slide!

Whenever we come to Dixon to visit family we stay at the Quality Inn. It is conveniently located and my kids absolutely love the pool/waterslide!
Friends_and_family Family
10/10
Exceptional
01 Jun 2024
Ruben
Nice hotel and clean
Friends_and_family Family
6/10
Pleasant
26 May 2024
Mitchell
Old, soft mattress. Thin sheets and blanket. Sink in the living space and not the bathroom. Very noisy air-conditioner kept us up all night. One of the worst “breakfasts” I’ve ever had.
Leisure Partner
6/10
Pleasant
21 May 2024
Debra
Convenient to interstate.

Check-in employee did not seem to enjoy her job.
Leisure Self
10/10
Exceptional
19 May 2024
Verified traveler

All around. A great place to stay!

I was able to check in sarky, which was nice after a long drive. The staff are top notch- everyone was very friendly.
Lobby and room were very clean. I like that the parking lot was well lit and they use a fob system to allow entry from the parking lot- it made me feel very safe when I arrived back late from the event I was attending.
I will absolutely come back and stay here again.
Self
8/10
Excellent
18 May 2024
Teresa
Location good
Leisure Friends
2/10
Poor
12 May 2024
Rosetta
Couch bed not clean pool and hot tub dirty smelled in pool room
Leisure Family_with_children
10/10
Exceptional
29 Apr 2024
allen
Excellent all around. I generally find Quality Inns best in their class.
8/10
Excellent
25 Apr 2024
Josh
NA
6/10
Pleasant
14 Apr 2024
Verified traveler

Traveler

Breakfast was good comfortable beds was bad
Business
10/10
Exceptional
07 Apr 2024
Sherry
Staff at front desk were amazing.
Very pet friendly.
Walls however are paper thin and you can hear talking in the adjacent rooms.
Leisure Pet

Location & surroundings

Candlewood Suites Dixon by IHG
136 Plaza Dr Suite A, Dixon, United States

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