Name: Tru by Hilton Dixon
Address: 1806 S. Galena Ave, Dixon, 61021, US

10/10

Exceptional

20 Jul 2026

Kimberly

Clean room- up to date

10/10

Exceptional

18 Jul 2026

Meghan

Super friendly staff, fun lobby, affordable!

Family

10/10

Exceptional

01 Jul 2026

Brandon

Clean room, very nice staff,lobby area was nice. Can't wait to visit again

Family_with_children

8/10

Excellent

28 Jun 2026

Vicky

Clean room and breakfast

10/10

Exceptional

21 Jun 2026

Robert

Staff is attentive and accommodating. Rooms are clean and well stocked, quiet. Breakfast is good, continuously stocked, could use more options. Coffee is excellent.

Self

8/10

Excellent

09 Jun 2026

Kevin

Breakfast was not very good, 😊 Internet in the room and television was very difficult to use.

Self

10/10

Exceptional

08 Jun 2026

Arjee

The staff, Meadow, was very helpful and kind. We were welcomed with bottled waters and treats for my grandkids. She was very attentive and made sure that we had everything we needed.
The hotel is beautiful, clean, and the beds were very comfortable. My grandkids really enjoyed breakfast.
Overall an amazing experience!

Family_with_children

6/10

Pleasant

25 May 2026

Teresa

Upon checking in there was no body soap in the container in the bathroom. Rooms are very small, with 4 people in the room. The breakfast in the morning was good.

Family_with_children

6/10

Pleasant

24 May 2026

Susan

The a/c unit rattled all night,making it difficult to sleep. There were no extra pillows or blanket to be had. The breakfast was hot and well stocked.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Mark

From the moment we entered the front door we were greeted with friendly service. Very clean surroundings and rooms. Quiet and comfortable rooms. For an overnight stay it was perfect for me.

Family

10/10

Exceptional

26 Apr 2026

robert

excellent location, nice rooms and a fantastic lounge area with snacks and drinks, check in/out was a breeze and the staff were amazing.

Family

10/10

Exceptional

26 Apr 2026

Mary

Great staff, especially Meadow! Awesome amenities and facilities!

10/10

Exceptional

28 Feb 2026

Mary

Great place! Very clean and nice breakfast.

10/10

Exceptional

17 Feb 2026

Maggie

Clean room, friendly staff and check in was a breeze. Thanks!!

Friends

6/10

Pleasant

01 Feb 2026

Dorothy

It was very clean but there was a loud knocking noise that occurred every 10 minutes coming from the bathroom that kept me awake all night. They also still don’t have microwaves in the rooms.

10/10

Exceptional

25 Jan 2026

Michelle

Everything was perfect

10/10

Exceptional

24 Jan 2026

Tony

Property was newer. Very nice and helpful staff. Very nice.

Business_and_leisure Self

10/10

Exceptional

04 Jan 2026

Karen

Room was very clean, desk person Logan was very helpful. Breakfast also good.

6/10

Pleasant

18 Dec 2025

Dorothy

The room was ok but no microwave or fridge in the room. Continental breakfast looked good, coffee was not hot. There was also this weird white build up on the spout for the coffee pot. The water in the shower did not get warm enough. I had an allergic reaction to the shower gel and hand soap.

Business

4/10

Poor

02 Dec 2025

Todd

We needed to leave a day early because of a snow storm in the area. When I asked for a refund for the remaining night I was told no. This after having phone calls and e-mails from management to provide them with more info. In the end, management ghosted me.

Leisure Family

10/10

Exceptional

19 Nov 2025

Nicole

Room was clean. Breakfast options were tasty. Staff was very friendly.

Business Partner

10/10

Exceptional

04 Nov 2025

Molly

Great!

10/10

Exceptional

02 Nov 2025

Heather

I only spent less than a day there, but everyone was very welcoming.

Business Self

8/10

Excellent

19 Oct 2025

Kendra

Our shower and toilet were not very clean.. the rooms are tiny even for 2 people. I would not book if I brought my kids along and it’s a tight fit. Lounge/lobby is nice. We spent time there to get out of the box of a room.

Business

6/10

Pleasant

18 Oct 2025

Staci

No coffee nor microwave in the room breakfast was not good poor selection. Bathroom not clean but staff was responsive

Partner

8/10

Excellent

07 Oct 2025

Robert

Good

The room was good, the hotel was clean and new. The staff was good and attentive. Our air conditioner made a noise that kept me up all night. Had to switch rooms the next day. The food was good as well.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Miranda

Wonderful stay. New build with lots of space and extra amenities.

Friends_and_family Family

4/10

Poor

29 Sep 2025

Dean

Staff was great although… didn’t get room we reserved-room we ended up with, bare room so much echoing made conversation hard to understand-didn’t have toilet paper holder-impossible to find light switches-cut my leg getting out of bed (exposed sharp metal bed frame)-breakfast was minimal and cold)-microwave won’t work, even staff had problems!!! I wanted to checkout and goto another hotel right from the beginning kinda ruined my plans for a relaxing extended weekend.
The price was ridiculously high for what we received in value, especially since I thought from the description that the facility had a bar and nighttime snacks (turned out to not be a bar but a front case with chips and candy bars soda and beer) It’s possible our experience would’ve been better if we had the room we reserved, however doubtful.
Not sure if Tru by Hilton is an experimental concept However they should stick to what they know.

Again the staff was very courteous and tried their best.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Nathan

Great!

10/10

Exceptional

12 Sep 2025

KERRY

The room was clean and nice. Property appears to be fairly new, so area around doesn’t have much landscaping…but that’s not why I was there. Bed was super comfortable. But the curtains!! They had a BLACKOUT SHADE that actually worked!! I can honestly say, this is the first time I have ever slept good in a hotel room! The only slight problem I had, was the faucet in the bathroom. The handle needed a simple repair (a set screw needed tightened). I notified the hotel staff when leaving the next morning. He took a note and said he would have it fixed. All of the staff was very friendly and courteous. It was a wonderful overnight stay at Tru by Hilton!

Leisure Self

10/10

Exceptional

04 Sep 2025

Richard

Brand new Hitel very nice. Check in was super fast. Staff is awesome

Business Self

10/10

Exceptional

04 Sep 2025

Rem

Wonderful stay!

Leisure Family

6/10

Pleasant

07 Aug 2025

Detra

No one at check-in and wasn’t apologetic about my waiting for check-in. Third floor room, 302, was noisy, lots of popping by the front door. Had no idea what was causing the sounds.

Leisure

8/10

Excellent

02 Aug 2025

Dennis

No charging station for a phone.

Partner

4/10

Poor

19 Jul 2025

Jason

Paid for the King forced to take a Queen…

We had paid for the King room 7 days in advance. We checked in at 9:30pm, entering the room we realized the room had 2 Queens, and was handicapped accessible. We returned to the front desk only to be told that they thought it was a King, and they had given our room to another person, the room I have already paid for… We then was given a new room, we didn’t want to take the handicapped room if someone else would need it. As we try to enter the new room the key fob did not work, my wife went to the front desk, again. The worker came up with a new key that worked. We paid over $900 for 4 nights and was given the wrong room, never was offered any type of compensation or any sort of apology. The rooms are $200+ a night, no microwave and no pool, After checking in the room I went back to Hotels.com and found that they were still selling the King rooms and available to check in now. Very disappointed in the hotel… The room was very nice, clean hallways and nice workout center. For the price not worth it.

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Kimberly

Hotel nice and clean; my room wasn’t

When I arrived to the room, there was trash in the trash can in the bathroom, urine and toilet paper drying in the toilet, and a used towel hanging on the wall.

The hotel itself was nice and very new looking, bright and seemed clean. The breakfast was ok, items changed different days.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Russell

Great Stay

Leisure Self

10/10

Exceptional

17 Jun 2025

Mark

Perfect for my needs. Clean and quiet with very friendly staff.

Leisure Self

4/10

Poor

26 May 2025

James

While the room itself was fine, with the exception of a dirty toilet in my room upon arrival, there were several hotel management issues. I was double charged for my stay. The breakfast, which was supposed to start at 6am, was not ready when I arrived in the dining room at 6:15am. The elevator broke down the evening while I was there, and no signage was put up near the elevators to advise guests that it wasn't working. Even the next morning, no signage and it still wasn't working

Leisure Self

10/10

Exceptional

18 May 2025

Morag

I will definitely look out for more Tru hotels in the future. It was one of the best, affordable places I’ve ever stayed!

Leisure Family

4/10

Poor

11 May 2025

Verified traveler

So disappointed

Not a great experience. This was my second time here and it was nothing like the first time. Checked in on a Friday at midnight…had to wait in the lobby for 40 minutes until someone came to the desk to help me. She was nowhere to be found. I knocked on employees only doors but no one was there. My room wasn’t cleaned until my 4th day! They said they forgot to put me on the list. They said to put my take out food out in the hall and they would at least come grab it…12 hours later it was still there! The GM is nice but doesn’t seem vested or concerned. We stayed 5 nights and received 25% off our last night. It’s a bummer. I come to Dixon frequently and there aren’t other suitable options…however I won’t be back to Tru

Friends_and_family Family

8/10

Excellent

03 May 2025

Shannon

Very clean and well maintained. This brand seems to want to provide a nice experience with lesser quality goods. (Towels, paper products) Unfortunately, there is no sound barrier within the building-you can hear every sound coming from the hallway and nearby rooms. They also seemed to be having a rough morning for breakfast-pancake machine wasn't working, toaster was malfunctioning, the yogurt toppings were either empty or from the previous day (rock hard brown sugar) Hopefully a one-off. I also woke with a very sore back which is unusual-can't say for certain it was their mattress. I'd give this hotel another stay to confirm/deny the issues we experienced, but be more prepared for the sound issues.

Leisure Partner

6/10

Pleasant

22 Apr 2025

vicky

Well got In the shower and there was no soap. And didn’t bring any. No microwave. No coffee pot.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2025

James

The property is very clean and well designed. Modern theme and convenient.

10/10

Exceptional

09 Apr 2025

Morgan

I have nothing to add at this time, this survey should be sent after check out not at check in.

10/10

Exceptional

07 Apr 2025

Dawn

Very clean. Front desk staff was 5 star

10/10

Exceptional

04 Apr 2025

Peter

It was new, modern and clean and staff was great!

Business Self

10/10

Exceptional

08 Jan 2025

Anna

It was very clean and breakfast was good. The general manager was excellent as there was some miscommunication. He resolved the issue. I appreciated his demeanor , which was kind and I could see his goal was to give great customer service…. Much appreciated that!!

Partner

8/10

Excellent

28 Dec 2024

William

Great location Very clean

Leisure Self